--- title: Motive Reviews meta_title: 'Motive Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3254 reviews by the users' company size, role or industry to find out how Motive works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 3254 scale: '5' date_modified: '2026-08-04' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Motive Reviews **Vendor:** Motive **Category:** [Fleet Management Software](https://www.g2.com/categories/fleet-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 3,254 ## About Motive Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. As the AI-powered Integrated Operations Platform for the physical economy, Motive helps safety, operations, and finance teams manage drivers, vehicles, equipment, and fleet-related spend in a single system. Combined with accurate AI, the platform gives organizations complete visibility and control while reducing manual work through automation. Motive serves nearly 100,000 customers — from Fortune 500 enterprises to small businesses — across industries including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. ## Motive Pros & Cons **What users like:** - Users find Motive incredibly **easy to use** , enhancing efficiency in fleet management and driver performance tracking. (1160 reviews) - Users appreciate the **top-tier customer support** of Motive, consistently resolving issues quickly and effectively. (511 reviews) - Users value the **real-time tracking** features of Motive, enhancing fleet management and operational efficiency significantly. (447 reviews) - Users value the **real-time location tracking** of Motive, enhancing coordination and efficiency in daily operations. (408 reviews) - Users highlight the **enhanced safety features** of Motive, appreciating the effective driving logs and AI cameras. (408 reviews) - Users appreciate the **user-friendly interface** and comprehensive features of Motive, enhancing fleet management and performance tracking. (343 reviews) - Driver Monitoring (336 reviews) - Monitoring (256 reviews) - Helpful (253 reviews) - Installation Ease (220 reviews) **What users dislike:** - Users experience **technical issues** with device pairing and incorrect status updates, impacting usability and driver frustration. (281 reviews) - Users are frustrated with the **poor customer support** , wasting time on repetitive troubleshooting steps already completed. (236 reviews) - Users express frustration over **missing features** like roadside assistance and limited service management options. (194 reviews) - Users experience **inaccuracy** in alerts and data, leading to confusion and frustration with driving behavior tracking. (156 reviews) - Users often face **slow performance** , with delays in video processing and lagging features impacting their experience on Motive. (141 reviews) - Users experience **connectivity issues** with Motive, facing lags and disconnections that complicate communication and usability. (132 reviews) - Driver Issues (120 reviews) - Inaccurate Tracking (115 reviews) - Data Inaccuracy (100 reviews) - Update Issues (98 reviews) ## Motive Reviews ### 1. Useful Vehicle Tracking, but Drowsiness Alerts Can Be Overly Sensitive **Rating:** 3.5/5.0 stars **Reviewed by:** charles a. | Warehouse Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** Motive is very useful in tracking our vehicles and when our drivers make mistakes that can cause issues. **What do you dislike about Motive?** sometimes certain functions are too sensitive. IE: drowsiness shows as medium to high concern when the driver is just yawning. **What problems is Motive solving and how is that benefiting you?** Motive has removed much of the speeding issues and other small traffic infractions making our drivers safer on the roads. ### 2. Live Tracking with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Martin S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Motive?** Motive is a great program for tracking our drivers' safety performance. I like that it tracks the fleet live, allowing me to see where every vehicle is located. It's also great at tracking down drivers and recording live feeds, which helps with passenger complaints. The program works well in recording driver speed and informs me of any unsafe events happening in real-time. Additionally, it helps us determine how well the drivers are performing their duties or responsibilities in the field. The initial setup is very easy to understand, making it accessible for us. **What do you dislike about Motive?** Motive does not always calculate hard braking events correctly, and it does not identify bike racks. **What problems is Motive solving and how is that benefiting you?** I use Motive to track driver safety and evaluate driving behavior, helping with passenger complaints and monitoring unsafe events in real time. It lets me see vehicle locations and records speed, enhancing fleet management. **Official Response from Gary Smith:** > Thank you so much for your kind words Martin and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 3. Effective Driver Monitoring, Needs ELD Enhancements **Rating:** 2.5/5.0 stars **Reviewed by:** Steven N. | Division Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Motive?** I like that the camera helps identify drivers who run stop signs. I also think the voice alerts are a great tool for coaching in real time. **What do you dislike about Motive?** I think Motive could have easier ELD navigation. For example, I can only mass edit a week's worth of logs instead of a month. It would be helpful if the odometer would record at every stopping event. The initial setup was not too easy, and there are a lot of false speed limit readings. **What problems is Motive solving and how is that benefiting you?** Motive helps with ELD compliance and safety; the camera identifies drivers running stop signs, and the voice alerts assist in real-time coaching. **Official Response from Russell Cook:** > Hi Steven, We are so sorry for this inconvenience. We greatly appreciate you bringing this to our attention. To better understand the issue, we would like to arrange a call with you, but we could not locate your contact details. Could you please provide us with your contact details or reach out to us so that we can help resolve this for you. Our 24/7 support number is (855) 434-3564. Thanks. ### 4. Essential Tool for Driver Monitoring and Payroll Management **Rating:** 5.0/5.0 stars **Reviewed by:** Shereylyn C. | Payroll Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Motive?** I use Motive to review driver logs and calculate driving time for payroll. It lets me know where the driver is at a certain period, how long they've been driving, and whether they work that day or not. It really helps me with work. I enjoy monitoring driver hours and watching the cameras. The most valuable feature to me is the Activity detail report, which helps me determine the driver hours. So far, everything is working fine for me. **What do you dislike about Motive?** I have nothing against the whole system. **What problems is Motive solving and how is that benefiting you?** I use Motive to review driver logs, track driving hours, and confirm driver presence, which makes payroll calculations much easier. **Official Response from Gary Smith:** > Thank you so much for your kind words, Shereylyn! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 5. User-Friendly But Needs Dashboard Improvements **Rating:** 2.5/5.0 stars **Reviewed by:** Matt A. | Dispatch Coordinator, Oil & Energy, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Motive?** I really appreciate the simplicity of Motive, making it easy for drivers to use due to its user-friendliness. For dispatch purposes, being able to efficiently see where drivers are and where they have been is quite straightforward. Also, accessing their logs is simple. The software setup is fairly simple and efficient and I believe the hardware is easy to install for the techs. **What do you dislike about Motive?** There are additional steps to access information that probably aren't necessary. Motive hasn't updated with some of the other providers in cleaning up the dashboard. Speed and accuracy of the service aren't top of the line anymore, and there are some user-friendly aspects that aren't top-notch. **What problems is Motive solving and how is that benefiting you?** I use Motive for tracking trucks and monitoring log books. It solves time management and location tracking issues. I like its simplicity and user-friendliness, making dispatch tasks like accessing driver locations and logs simple and efficient. **Official Response from Gary Smith:** > Hi , Thank you for reaching out and sharing your concerns. We understand how important this is, and we’re sorry for the inconvenience you’ve experienced. We’ve shared your details with our internal team for a detailed review of your case. Once they’ve completed their audit, they’ll contact you to discuss findings and next steps. If you contact us again, please reference your review. We appreciate your patience while we work on this. Regards, Motive Support ### 6. Why I do not rate Motive as a 10 **Rating:** 4.5/5.0 stars **Reviewed by:** Ann H. | Safey and Compliance, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Motive?** Motive offers a good electronic log and reporting system. **What do you dislike about Motive?** They did something to change the add service notes in maintenance that keeps me from retrieving service notes that I just entered. When I enter a service note I have to hurry and attach the documents/invoices asap or the service note will disappear. I can't enter a service note for a trailer until I specifically tap on the all assets tab. I finally figured ways around these changes, but why were they implemented anyway? Why change something that works??? **What problems is Motive solving and how is that benefiting you?** We are able to visually track each truck easier. This helps us with time sensitive issues and communication. ### 7. User-Friendly ELD Solution with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I like the ease of use of the driver app, making it straightforward to teach employees. The app records accurate information and provides a range of reports that are very handy, like idling reports, oil change tracking, and fault codes. The initial setup was also very easy. **What do you dislike about Motive?** I wish there was a way to stop drivers from continuing on if they have an HOS violation. If the app could point out more effectively to the driver that they may have forgotten to log out (like if they were on duty for 24 hours straight) or not allow them to proceed to the pre-trip inspection until they fix their logs. **What problems is Motive solving and how is that benefiting you?** Motive solves the legal requirement of ELDs, tracks maintenance, driver performance, and vehicles, and handles HOS violations. The driver app is easy to use and provides accurate, useful reports like idling and oil changes. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback! It’s great to know the driver app is easy to use, that the setup process was simple, and that the reports and tracking tools have been helpful for your team. We understand your concern about HOS violations and the need for stronger prompts or safeguards around logouts and pre-trip inspections. We’ve shared your comments with the relevant teams for review to improve the experience. If you have further feedback or need assistance, please reach out to support@gomotive.com, call our Support Hotline at (855) 434-3564, or contact us via live chat. Regards, Motive ### 8. Motive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan B. | Logistics coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Motive?** What I like most about Motive is how everything is centralized in one easy-to-use platform. From tracking vehicles to monitoring driver behavior and managing compliance, it saves us a lot of time and reduces the back-and-forth between systems. **What do you dislike about Motive?** One thing I dislike about Motive is that some features can feel a bit overwhelming at first, especially for new users. There’s a learning curve when setting everything up and customizing reports. Also, occasional delays in syncing data can be frustrating when you need real-time information. That said, once everything is running smoothly, it works well overall. **What problems is Motive solving and how is that benefiting you?** Motive solves the problem of tracking all the trucks we have, in addition to that, it allows us to have 24/7 control of the drivers' position, making the tracking work easier to be able to offer appropriate updates to our clients. **Official Response from Gary Smith:** > Thank you so much for your kind words, Jonathan! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564 ### 9. Inconsistent Tracking but Easy Setup **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Motive?** I like how Motive helps keep my drivers honest about where they go on their routes. I appreciate the tracking and safety features. The initial setup of Motive was easy. **What do you dislike about Motive?** The tracking portion of Motive sometimes doesn't work well. Some days, it shows drivers as driving continuously from morning till afternoon without stopping. You can see the line where they've been, but it doesn't actually show them stopping anywhere until the next day. **What problems is Motive solving and how is that benefiting you?** Motive helps me keep my drivers honest about their routes and provides tracking and safety features, though tracking sometimes shows inaccuracies. **Official Response from Russell Cook:** > Hi, thank you for taking the time to share your feedback with us. We're sorry to hear about your experience. At Motive, we’re always working to improve our products and services, and insights like yours are invaluable to us. Please don’t hesitate to reach out to our team at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564 so we can look into your concerns and assist you further. ### 10. Up-to-Date Logs and Time-Saving CMV Number Addition **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Motive?** Up-to-date information. Motive recently added the CMV number to drivers’ logs, which saves time when I’m trying to match the driver to the truck in the logs. **What do you dislike about Motive?** After I edit a driver’s log, it looks clear on the driver’s side, but it doesn’t clear on my side right away. The driver has to log out and then log back in before it updates and clears on my end. **What problems is Motive solving and how is that benefiting you?** The recent addition of the CMV number to the log was a great improvement. I had suggested this to our rep in the past, and Motive followed through. ### 11. Real-Time Monitoring Boosted Safety **Rating:** 5.0/5.0 stars **Reviewed by:** David T. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I really appreciate how Motive makes it easier to counsel drivers on driving behaviors and gets results in affecting that behavior. It's helpful to receive direct emails on events regarding distraction, speed violations, and compliance issues. I also value Motive's real-time events feature, which helps reduce accident behaviors. The transition to using Motive was fairly instantaneous, thanks to the effective communication and driver education, particularly the ELD training using Motive materials. Additionally, I find Motive ELD to be one of the easiest systems to use, and the camera event tracking is invaluable. **What do you dislike about Motive?** It would be helpful to be able to upload camera videos when dismissing an event, especially regarding speed events. **What problems is Motive solving and how is that benefiting you?** Motive provides real-time event tracking, helping to reduce accident behaviors. It simplifies counseling drivers on behaviors using direct emails on distraction, speed violations, and compliance, making it easier to get results. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, David! It’s great to know Motive is helping you coach drivers, track real-time events, and improve safety and compliance. We’re also glad Motive ELD and camera event tracking have been easy and valuable to use. We understand your concern about being able to upload camera videos when dismissing events, especially speed events. We’ve shared your comments with the relevant teams for review to improve the experience. If you have further feedback or need assistance, please reach out to support@gomotive.com, call our Support Hotline at (855) 434-3564, or contact us via live chat. Regards, Motive ### 12. Effortless Logging with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Howard O. | Safety and Compliance Director , Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I like Motive for its ease of use, especially appreciating the ability to audit logs, check for unidentified or disconnected instances, and monitor personal conveyance and yard moves. The initial setup was easy because Motive support helped load most of our information from spreadsheets and set up some alerts. **What do you dislike about Motive?** I don't like that support contacts me regarding a case only when they can't get me on the phone, and then they just send an email with the resolution. I also think it would be better if there was an option to eliminate the AI assistant or at least have the option to override it to speak directly to a support agent. **What problems is Motive solving and how is that benefiting you?** Motive helps with accident mitigation, log books, and coaching, providing ease of use and the ability to audit logs, check for unidentified or disconnects, and monitor personal conveyance and yard moves. **Official Response from Gary Smith:** > Thank you so much for your kind words, We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 13. New User - impressed! **Rating:** 4.0/5.0 stars **Reviewed by:** Carissa L. **Reviewed Date:** July 14, 2026 **What do you like best about Motive?** I'm a new user and my favorite feature so far is the app that my drivers can download and have access to all safety information and review events. **What do you dislike about Motive?** I like that the cameras announce triggers or make suggestions to the drivers but sometimes the system sees something that is not true and it will make an announcement that is incorrect and can concern our passengers. **What problems is Motive solving and how is that benefiting you?** Motive allows me to catch unsafe behaviors before they become an accident. By reviewing the events with the drivers and showing them the footage they can see their areas of improvement before something serious happens. **Official Response from Gary Smith:** > Thank you for your review. We're glad to hear about your use of Motive products and service. We appreciate any additional feedback for improvements and share it with the relevant team. If you have further feedback or need assistance in the future, please reach out to us at support@gomotive.com, 24/7 Live Chat or call our Support Hotline at (855) 434-3564. Regards, Motive ### 14. Great all around **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** July 16, 2026 **What do you like best about Motive?** Love the AI feature that just came out recently that gives drivers a recap of what they're doing well at and what needs improvement. **What do you dislike about Motive?** The AI feature can easily be incorrect. In our area we have a lot of service/feeder roads that have stop signs on them, and when drivers pass by them (not needing to stop, because they're separated by a median) Motive always gets them for violations and then tickets need to be submitted to have them dismissed off of our drivers. This could be improved on. **What problems is Motive solving and how is that benefiting you?** Driver safety. Drivers are safer which results in fewer events. ### 15. Essential for Fleet Management, Needs Data Download Feature **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Motive?** I use Motive for tracking my Fleet's logs and accident information retention. It's user-friendly, and it didn't take long for me to learn how to navigate the platform on both the admin and driver sides. I appreciate having access to available dashcam footage of an accident, as it is critical in the event of a lawsuit. Having a place where this information is visible and downloadable makes my life easier. **What do you dislike about Motive?** I used to be able to download the enhanced data from requested dashcam videos. That has been disabled. It is very helpful in the event of an accident as we can see when brakes are applied. **What problems is Motive solving and how is that benefiting you?** I use Motive to track my fleet's logs and access accident dashcam footage, which is crucial during lawsuits. It's convenient for viewing and downloading necessary information. ### 16. Very easy and convenient to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie T. | Office assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Motive?** Motive is great all around, you're able to track a vehicles current and previous locations as well as speed, safety warnings (Lights on dash if any) and you can even message the driver right through the app! **What do you dislike about Motive?** Currently there are no reasons to dislike Motive. We had one issue with reports, but created a case with the motive team, and they have been working hard to resolve our issue. The team is great and super helpful! **What problems is Motive solving and how is that benefiting you?** It helps to clear any confusion office staff may have on where a driver has completed a drop / pick up, and keeps us updated 24/7 . **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 17. Top Tier Platform for ALL your Fleet Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Jay M. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Motive?** The layout is easy to use and navigate. The dash cams provide clear footage and our a quality piece of equipment. The alerts/reports allow us to narrow down waste. The cards feature is a HUGE benefit allowing us to eliminate and track purchases with ease to ensure employees are not using company funds for personal effects. **What do you dislike about Motive?** Fully customizable reports would be a benefit. Being able to to track overnight instead of a 24hr day period would speed up some processes. For ex. 8pm to 8am on one page. **What problems is Motive solving and how is that benefiting you?** Tracking our fleet and allowing us to see what drivers are doing during long stops. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 18. Great Accessibility, But AI Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Connor P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Motive?** I like using both the Motive app and the website because I'm frequently out in the field and not in front of a computer. Having the ability to view the same information in a very similar format on both desktop and mobile devices is great. I find viewing events and editing them in real time very efficient. The initial setup of Motive was very easy. **What do you dislike about Motive?** I think the AI system is terribly far off and does not 'learn' very quickly at all. I am frequently getting 'events' registered to my team that upon review are very obviously not violations, such as stop sign events where it says they are moving at a consistent speed, when they are very clearly stopped. **What problems is Motive solving and how is that benefiting you?** Motive helps us track vehicle safety and see where our techs are in the field, ensuring they're following road rules. **Official Response from Gary Smith:** > Hi Connor, Thank you so much for sharing your feedback, we really appreciate it. Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services. For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. MOTIVE ### 19. Effortlessly Enhances Safety, Streamlined Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Cole B. | I.T. Liaison, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I use Motive for fleet tracking and driver safety by utilizing their AI cameras and software. The biggest help it gives us is preventing accidents proactively by catching dangerous driver behaviors and using data for vehicle maintenance. The ease of use stands out; it's really easy to interact with, find where our drivers are, and it significantly enhances our coaching process. The app is particularly well-designed and user-friendly, making the experience very smooth. **What do you dislike about Motive?** The install process can definitely be frustrating. Specifically the install verify process. Motive could test their install process internally with multiple devices to ensure it is smoother for their customer. The only complaint is ship time of new hardware. **What problems is Motive solving and how is that benefiting you?** Motive helps us prevent accidents by identifying dangerous driving behaviors and using data for vehicle maintenance. It's super easy to use, making driver tracking and coaching more effective. **Official Response from Gary Smith:** > Thank you so much for your kind words, Cole! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 20. Reliable fleet tracking experience **Rating:** 4.5/5.0 stars **Reviewed by:** Jourdan N. | Transportation safety supervisor, Biotechnology, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Motive?** Personally, the most pleasant thing about Motive is the ease with which I am allowed to monitor the actions of our drivers, particularly considering the fact that I use it frequently throughout the week. It was actually not that difficult to get set up and once tied into Slack and our payroll system things became a bit easier on the team. It has much functionality in monitoring what we require, and that consistency is very beneficial in maintaining the steady operations. **What do you dislike about Motive?** The primary problem that I have encountered with Motive is that certain reports are not as fast as I would like them to be, particularly when I have to look at a report several times per day. Due to it, some of the tasks are protracted and slow down decisions. Although the integration with our payroll system is operational, I occasionally have to recheck the information to make sure that it was successfully integrated. **What problems is Motive solving and how is that benefiting you?** Motive makes the sloppy system we had to use to track drivers and vehicles into a clean system, and I use it extensively now. It is simple to use and allows anyone to get in without needing to be confused, and its integration with Slack ensures a constant flow of updates. Features are so numerous that it is easy to see everything under one roof hence planning and routing is more predictable. It has made our entire work process less stressed and much less hectic. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 21. Highly Reliable Fleet Tracking with Minor Connectivity Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Gunnar J. | Plant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Motive?** I like that Motive is reliable and can be trusted. The app as well as the web browser is very user-friendly and well managed. We were using Keystone to track our trucks, but Motive is much better because we can track every truck in our fleet whereas with Keystone you could not. As stated before, the application is pretty user-friendly. **What do you dislike about Motive?** Sometimes the gateways lose connection which can cause us to not be able to track the truck. This doesn't happen super often, and usually, we can fix it by resetting or unplugging and plugging back in. **What problems is Motive solving and how is that benefiting you?** Motive solves the problem of not knowing where our drivers are and helps with directions in real-time. It eliminates the issue of not knowing what happens in the truck cab by providing insights during accidents or errors. **Official Response from Gary Smith:** > Thank you so much for your kind words, Gunnar! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 22. Easy-to-Use Dashboard with Real-Time Video Coaching and Strong ROI **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie F. | Safety, Fleet, & Facilities Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I like the ease of use. The dashboard is very user friendly. We were able to secure a great 5 year deal, the ROI is already worth it. We are able to offer Behavior Based Coaching in real time thanks to the videos. **What do you dislike about Motive?** I am not a fan of the push after set up. Let me play with the system and learn some things for myself. If I need support, ;lt me ask for it, I do not want to be locked in to 10 30 minute calls for the next 2 months. **What problems is Motive solving and how is that benefiting you?** Safety. We use both driver and road facing cameras. **Official Response from Gary Smith:** > Thank you so much for your kind words Jamie and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 23. Efficient Setup, Needs Accuracy Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Tyler M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2026 **What do you like best about Motive?** The thing I like most about Motive is the clarity of the cameras. I do enjoy the fuel cards and how well they work with the Motive App. **What do you dislike about Motive?** I think that as a supervisor, the Motive fleet problem that I see a lot is it's inaccurate. Sometimes it will send alerts that are not necessarily true. Another problem is it will tell us a guy got home at a certain time when in all actuality, the person actually got home an hour later. This has caused problems for disciplinary actions. We can no longer use Motive to accurately discipline guys for clocking out at a different time than what Motive said because Motive has proven to be inaccurate. **What problems is Motive solving and how is that benefiting you?** Motive solves logistical problems by enabling me to see what crews I have and where they're currently at. **Official Response from Gary Smith:** > Thank you for taking the time to share such detailed feedback about your experience with Motive. We’re glad to hear that the clarity of the cameras has been a positive for you, and that the Motive fuel cards work well with the app for your operations. It’s great to know those tools are helping with visibility and control over your crews and spend. At the same time, we’re very concerned to hear about the issues you’ve seen with fleet data accuracy and alerts, especially when it comes to arrival times and how that impacts disciplinary decisions. That’s not the experience we want for you. There are several factors that can affect reported event times and alerts (such as GPS signal, device configuration, and time zone settings), and we’d really like the opportunity to review your account and specific examples so we can investigate what’s going wrong and work toward a reliable solution. If you’re open to it, please reach out to us at support@gomotive.com with a few recent instances where the reported times did not match what actually happened, and we’ll have our support and product teams take a closer look. Your feedback is critical in helping us improve accuracy and make Motive a tool you can confidently rely on. Thank you again for using Motive and for helping us get better. — The Motive Team ### 24. Efficient Fleet Management with Powerful Route Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor E. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I really appreciate the route management feature in Motive. It helps me a lot by allowing me to set routes for employees and oversee their time efficiency, which has been a huge asset. I find it really helpful to see how long a technician is at a specific job, as it allows managers in the office to better understand and allocate time for jobs. Additionally, the initial setup was very easy, even with over 500 employees across the nation, and we switched to Motive for the AI-integrated dash cams, which help ensure safe vehicle practices. **What do you dislike about Motive?** nothing, i enjoy it all **What problems is Motive solving and how is that benefiting you?** I use Motive for tracking employee location and safety. It solves time management issues and helps with fleet use policy. The route management feature is a huge asset, allowing me to oversee employee efficiency and better allocate job times. **Official Response from Gary Smith:** > Thank you so much for your kind words Taylor and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 25. Comprehensive Fleet Management with Minor Sensitivity Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Michael D. | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Motive?** I like the fuel consumption data that Motive provides. It gives me details about what kind of fuel consumption we're using, whether the truck is idling all the time or burning gas by driving, which helps me decide if we need to shut down vehicles when they're idling unnecessarily. Maintenance-wise, I like that it keeps track of when we need oil changes and keeps a record of that, so we can just keep track of it. **What do you dislike about Motive?** I'm not sure if it's the way our administration has it set, but it seems like it's a little sensitive on picking up things like hard braking and hard accelerating. It seems to go off on things that it really shouldn't every now and then. **What problems is Motive solving and how is that benefiting you?** I use Motive to track fleet vehicles, regulate fuel usage, ensure safe driving, and manage maintenance schedules. **Official Response from Gary Smith:** > Thank you so much for your kind words Michael and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 26. Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Motive?** I think Motive is less invasive for drivers and sticks harder on the windshield, which is smarter than other cams. I really like that it's easy to use and configure. The driver score feature is valuable to us because we have a driver score board, so using Motive's info on it makes sense. I find the initial setup of Motive to be super easy. We also have an integration with our second GPS platform, and bringing the diesel tank percentage value to the GPS platform is very useful. **What do you dislike about Motive?** We use it in Mexico and the diesel costs are not adequately set for Mexico. Probably having a manual cost assignment option that the platform can use would help. **What problems is Motive solving and how is that benefiting you?** Motive is less invasive for drivers, smart, and easy to use, sticking better on windshields than other cams. **Official Response from Bobby Young:** > "Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon!" ### 27. AI-Powered Cameras and UI Reports That Boost Fleet Safety **Rating:** 4.5/5.0 stars **Reviewed by:** Abdul S. | GPS Monitor & Analyst, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Motive?** The AI in this dashcam is very helpful for building a culture of safety and prevention among my drivers, and for reducing unsafe behaviors as well. The UI also saves me a lot of work by making it easier to review my fleet’s reports. Overall, the performance has been solid, and it has met my expectations. **What do you dislike about Motive?** One area of opportunity is their tech support; in my experience, it hasn’t been very efficient. **What problems is Motive solving and how is that benefiting you?** The safety of my drivers has been the most valuable part, the culture that they had acquired its amazing, with the ai cameras, things are being easier when noticing events. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 28. Boosts Fleet Management but Needs Tweaks **Rating:** 5.0/5.0 stars **Reviewed by:** Norma S. | DOT Compliance, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Motive?** I like that when I have a coachable event I can add a note that is visible to the drivers to see what I have to say. **What do you dislike about Motive?** I find it challenging that we can't edit a portion of drive time to PC when a driver forgets to switch over for a safe haven/home. Also, the fact that drivers have to log on to the website to sign older logs since the app doesn't allow going far back on dates is inconvenient. **What problems is Motive solving and how is that benefiting you?** Motive helps me handle unassigned log issues and tag driver violations, making fleet tracking smoother. **Official Response from Gary Smith:** > Thank you so much for your kind words, Norma ! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 29. Enhances Driver Safety, Needs Better GPS Accuracy **Rating:** 4.5/5.0 stars **Reviewed by:** Jon N. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Motive?** I like the safety score system in Motive because it promotes responsible driving and isn't too difficult to figure out. It helps me see where my drivers are and alerts me to their bad driving habits, allowing me to guide them towards being safer, which supports a long career. Also, the initial setup of Motive was smooth and simple. **What do you dislike about Motive?** I think the only complaint I have is on the accuracy of the GPS tracking, sometimes it gets wonky and isn't exactly working well. It may work fine on another workstation but then on another, it isn't showing the same. **What problems is Motive solving and how is that benefiting you?** I use Motive for tracking trucks and ensuring safety accountability. It helps me see exactly where my drivers are and notifies me of their bad driving habits, allowing me to help them improve and enhance their career longevity. **Official Response from Gary Smith:** > Thank you so much for your kind words Jon and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 30. MOTIVE **Rating:** 0.5/5.0 stars **Reviewed by:** Danielle G. | Fleet Admin, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Motive?** DO NOT USE THERE SYSTEM. LACKS IN EVERYTHING THEY PROVIDE **What do you dislike about Motive?** EVERYTHING. NO COMMUNICATION, LACK OF CARE WHEN IT COMES TO CUSTOMERS. REPEATED ANSWER OF OH NEED TO UPDATE, ITS ALWAYS A DRIVERS FAULT AND NEVER TAKES RESPONSIBILITY FOR THERE SYSTEM FAILING. WE SWITCHED TO ANOTHER TRACKING SYSTE. MOTIVE IS AWFUL **What problems is Motive solving and how is that benefiting you?** We have had issues with connectivity and guys getting booted out while driving but they have checked into the issues and have sent replacements for said ones. Very quick in trying to fix any issues that come up. **Official Response from Gary Smith:** > Hi Danielle, Thank you for your feedback. We're glad Motive has been easy to learn and navigate, and that the transition from your previous provider was smooth. It's also great to hear the customizable settings and day-to-day usability have been helpful. We're sorry about your experience with support, delayed data, road speed settings, crash notification delays, and the communication around your representative. These concerns have been shared with the relevant team, and they will reach out to resolve it. If you need any further assistance, please contact support@gomotive.com, live chat, or our Support Hotline at (855) 434-3564. Regards, Motive ### 31. Precise Driver Tracking with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob F. | Dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Motive?** I like everything about Motive, from its accuracy to its ability to give me the precise location of my drivers to the closest distance. I can check fleet reviews, driving history, drivers' exact locations, and drivers' details including vehicle particulars. It helps me provide accurate information about my drivers to my clients when they are on transit or not. Also, the initial setup was easy. **What do you dislike about Motive?** Sometimes Motive might have downtime, which is normal. **What problems is Motive solving and how is that benefiting you?** I use Motive to track and get accurate driver locations. It lets me know exact locations, determine driving hours, reset timing, and provide clients with precise driver information. **Official Response from Gary Smith:** > Thank you so much for your kind words, Jacob! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 32. Efficient Fleet Management with Reliable Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Motive?** I like how much control it gives me over my drivers. I can review the routes they’ve taken and see how many hours they have left to drive. It also flags issues so I can have the driver correct them and keep their hours of service in order. **What do you dislike about Motive?** Nothing specific to point out, it's been helpful for what I’m doing. **What problems is Motive solving and how is that benefiting you?** Overall, it’s a system that helps me focus on everything else while the automation handles the driver side. It performs amazing, they have 24/7 help available and have plenty of integrations you can use to help your fleet. **Official Response from Gary Smith:** > Thank you so much for your kind words Alexander and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 33. Robust and Intuitive Driver Tracking Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick C. | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Motive?** I like Motive for its ability to analyze specific drivers' driving behavior, which helps manage vehicle maintenance. It also ensures that a driver is not wasting time or avoiding work. It's super easy and intuitive to use, and I was pleasantly surprised by how straightforward the setup was. I also appreciate that Motive holds drivers accountable to safe driving and helps in locating them. **What do you dislike about Motive?** I would like to get an immediate update with video when needed. Currently, when I need to find a driver, I can see their location but can't pull video without a safety violation. Having an immediate view of the driver and route on camera would be helpful. **What problems is Motive solving and how is that benefiting you?** I use Motive to hold drivers accountable and locate them easily. It lets me analyze driving behavior and manage maintenance, ensuring drivers aren't wasting time. **Official Response from Gary Smith:** > Thank you so much for your kind words Patrick and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 34. Motive is a tool for all **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** July 13, 2026 **What do you like best about Motive?** I truly enjoy the ability that motive makes employees as well as employers making sure that we are following safety measures, tracking driving patterns. **What do you dislike about Motive?** I will say I dislike the disconnection it does piratically cause on drivers. Sometimes it doesn't log off drivers causing individuals to go through their logs and make sure their in compliance. **What problems is Motive solving and how is that benefiting you?** Motive is solving driver imperfections, lack of urgency, lack of self awareness and surroundings and maintaining proper speeding, hard braking etc. It's benefiting me by allowing my knowledge and training experience with motive to give future employee's this information. **Official Response from Gary Smith:** > Thank you for your review. We're glad to hear about your use of Motive products and service. We appreciate any additional feedback for improvements and share it with the relevant team. If you have further feedback or need assistance in the future, please reach out to us at support@gomotive.com, 24/7 Live Chat or call our Support Hotline at (855) 434-3564. Regards, Motive ### 35. Motive Review since new update rollouts **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Motive?** The ability to coach my drivers through the events **What do you dislike about Motive?** The multiple updates that are done that are not ready to be implemented to fleets has caused multiple problems with drivers, accurate logs, sensitivity on events, and multiple call ins to support to resolve issues and has added a substantial amount of work to my plate. This all happened within weeks of us signing our new contract and we are considering going elsewhere. **What problems is Motive solving and how is that benefiting you?** The ability to acquire footage for accidents that were not the fault of our drivers. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 36. Effortless Driver Monitoring with Easy Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Chris G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Motive?** I like how Motive gives me a sharp look at the exact location of my drivers and trucks. The app is easy to use, which makes it valuable because I feel secure about my drivers, trailers, and trucks, meaning there are fewer problems in my head. The initial setup was pretty good, and I didn't have any problems at all. **What do you dislike about Motive?** I think a new main menu is needed. It's too much back and forth when trying to see one truck to another. It would be awesome to jump from a truck view to another instead of going back to the main menu to check another truck. **What problems is Motive solving and how is that benefiting you?** I use Motive to monitor the exact location of my drivers and trucks, which makes us feel secure. The ease of use of the app solves many problems in my head. **Official Response from Gary Smith:** > Thank you so much for your kind words, Chris! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 37. Effortless Fleet Management with Smart Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Steven L. | Safety and Compliance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Motive?** I like the ease of the system with Motive, especially the self-install feature. The AI Dash Camera is very useful as it alerts me to behaviors that we would normally miss. The GPS monitoring is also a standout, as it provides accurate location tracking, which is crucial for our fleet management. **What do you dislike about Motive?** The connection between vehicles isn't great; I feel the drivers can easily unplug it to be undetected. **What problems is Motive solving and how is that benefiting you?** Motive helps by monitoring driver behavior and recording accident videos. The AI Dash Camera alerts us to behaviors we might miss, and the GPS is accurate for monitoring locations. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 38. Prevention, Education - Risk Management for Everywhere We Need to Be **Rating:** 4.0/5.0 stars **Reviewed by:** Michael B. | Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Motive?** Ease of Use when viewing performance reporting **What do you dislike about Motive?** Information is dated - always days behind. Also reporting is siloed a lot of data pulling to get information that is already outdated **What problems is Motive solving and how is that benefiting you?** Provides a snapshot view of our carrier's behaviors when driving over the road- Establishes our risk factor **Official Response from Gary Smith:** > Thank you so much for your kind words Michael B. and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 39. Super Helpful Driver Filtering and Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis M. | Safety Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** It’s super helpful to be able to filter out drivers and coach them on their specific events **What do you dislike about Motive?** I dislike that it sometimes sends over faulty videos and alerts that aren't actually displaying unsafe behaviors. **What problems is Motive solving and how is that benefiting you?** It’s helping us identify root causes in accidents and coach drivers on events **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 40. Comprehensive Solution for Fleet Management **Rating:** 5.0/5.0 stars **Reviewed by:** Aldair N. | Analista Jr De Seguridad, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2026 **What do you like best about Motive?** I like the fluidity of the Motive system, as it is a user-friendly and readable platform for new users who are just starting in this area. I really enjoy navigating between vehicle fleets and reviewing alerts with easy access to identify risk events. Additionally, the fact that Motive unifies the functionalities of various tracking and camera visualization platforms into a single account significantly facilitates tracking. The initial setup was excellent, as it took no more than 5 minutes. **What do you dislike about Motive?** I would improve the way of obtaining reports. **What problems is Motive solving and how is that benefiting you?** Motive functions as a security system to prevent risks and manage vehicular operations, helping to control bad practices and improving efficiency by centralizing various functions in a single account, which facilitates tracking. **Official Response from Gary Smith:** > Thank you so much for your kind words, Aldair! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 41. Precise Location Tracking with Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Cristian R. | Diapatcher, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Motive?** I use Motive to track my drivers, and I like how precise it is. The accurate location feature is great for estimating pick-up ETAs and dispatching drivers efficiently. I also really appreciate the ETA feature included in the system, which saves the ETA provided by the driver and allows me to add destinations to get an accurate ETA. Plus, the initial setup of Motive was too easy. **What do you dislike about Motive?** The system doesn't add only truck roads and doesn't show bridges and tolls. Tolls are the most important thing. **What problems is Motive solving and how is that benefiting you?** I use Motive for tracking drivers and seeing accurate location for pickup ETAs. It helps me know ETA before booking a load. I like how precise it is and its ETA feature, saving the driver's ETA and adding destinations. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 42. Facial Recognition is great, but Bluetooth Connection Can Be Slow **Rating:** 3.5/5.0 stars **Reviewed by:** Logan H. | Branch Safety Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** The facial recognition feature is great and makes things easier. **What do you dislike about Motive?** Sometimes it takes a long time for my blue tooth to connect me to my truck. **What problems is Motive solving and how is that benefiting you?** Easy to track all of our fleet and see where trucks are at. Also, logging into a vehicle is easier. ### 43. Effortless Fleet Management with Accurate Safety Features **Rating:** 4.0/5.0 stars **Reviewed by:** Todd T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Motive?** I use Motive to track and manage our fleet, and I have been quite pleased with how easy it is to use. The safety utilization that Motive provides has been great, which is a significant aspect for me. Additionally, I find the collision events feature to be very accurate, which adds to the reliability of the service. The initial setup of Motive was very easy, making the overall experience smooth. **What do you dislike about Motive?** The telematics in Motive aren't the best. There isn't as much information available as what competitors offer. **What problems is Motive solving and how is that benefiting you?** I use Motive to track and manage our fleet. Safety utilization has been great, and the collision events are very accurate. I appreciate its ease of use. **Official Response from Gary Smith:** > Hi Todd, Thank you for sharing your experience with Motive. We're glad to hear the platform has been easy to use and that the safety utilization and collision events have been valuable for your fleet management. We also appreciate your feedback on telematics. This feedback has been shared with the relevant team for improvements. Regards, Motive ### 44. Compliance Manager **Rating:** 0.0/5.0 stars **Reviewed by:** Becky B. | Compliance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Motive?** We have not had a positive experience with Motive. The platform has been problematic, and when we requested support regarding contract and operational concerns, accountability was redirected to drivers rather than solutions being provided. We do not currently recommend the service. **What do you dislike about Motive?** We have experienced ongoing technical and service-related challenges with Motive. When operational concerns and contract language questions were raised, the response did not feel solution-oriented. Instead of collaborative troubleshooting, responsibility was often redirected toward drivers, which has impacted trust and overall effectiveness. **What problems is Motive solving and how is that benefiting you?** At this time, we are not seeing measurable operational benefits from Motive. While the system is intended to support ELD compliance, safety monitoring, and fleet visibility, ongoing technical and support challenges have limited its effectiveness in solving operational issues for our company. **Official Response from Gary Smith:** > Hi, Thank you for reaching out and sharing your concerns. We understand how important this is, and we’re sorry for the inconvenience you’ve experienced. We’ve shared your details with our internal team for a detailed review of your case. They will contact you to discuss findings and next steps. If you contact us again, please reference your review. We appreciate your patience while we work on this. Regards, Motive Support ### 45. Comprehensive Transportation Solution with Quick Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Gursharan G. | Safety and Maintenance Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Motive?** I like that Motive is a comprehensive package, allowing me to easily access what I need. The initial setup was quick and easy, which made getting started seamless. **What do you dislike about Motive?** I think it would be better when looking at logs of different days if they could be opened or expanded on the same page for multiple days in continuity. I also wish I could integrate it for free with Slack. **What problems is Motive solving and how is that benefiting you?** I use Motive for transportation, helping with HOS compliance, GPS tracking, and fuel management. It's a comprehensive package that allows easy access to what I need. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 46. Live Follow Makes Tracking Drivers Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Kelby W. | Customer service chat rep, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Motive?** The live follow feature allows you to see exactly where the driver is and their speed **What do you dislike about Motive?** The current location is not accurate most of the time **What problems is Motive solving and how is that benefiting you?** If there are any issues or problems being resolved I have not noticed or they have not benefitted me **Official Response from Gary Smith:** > Thank you so much for your kind words Kelby and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 47. The brand has become the industry standard and more **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Motive?** It’s a streamlined, easy process for tracking my driving hours. It helps me see what hours I still have available for the rest of the day and the week, and it also keeps me in check with safety measures like scoring my driving and using a camera for management. **What do you dislike about Motive?** We have one branded vehicle that refuses to automatically transition to driving mode, so I have to manually switch it every time I stop. We’ve tried multiple devices, and it may be something specific to that vehicle, but it’s still an extra step given the GPS clearly knows I’m moving. Aside from that issue, we’ve tried other options and Motive is the best we’ve used so far. **What problems is Motive solving and how is that benefiting you?** We’ve tried other devices in our branded vehicles, and they tend to glitch and slow us down when we’re getting set up in the morning. We also run into issues when we need to swap drivers and reconnect throughout the day. With this one, the process is much easier for drivers. They can connect quickly, and it helps streamline their safety checks and hours. It lets them know when they do something wrong and gives a friendly reminder to take extra precautions so they can keep their score up. Overall, it helps them stay organized and drive safely, and it keeps them at the top of the field. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 48. Polite, Reliable Support That’s Always There When You Need It **Rating:** 5.0/5.0 stars **Reviewed by:** Fernanda T. | Compliance Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Motive?** Very polite and always assist. Every time I needed assistance I was ablew to get it. **What do you dislike about Motive?** Some times it takes too much time and I need assistance while I am on the phone with the driver.; **What problems is Motive solving and how is that benefiting you?** Usually to the see the hours of the driver ### 49. Powerful UI But Needs Better Report Organization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Motive?** I like that Motive is a data-forward company and the UI is pretty self-explanatory, providing a good display for easy data ingestion. The Snowflake instance for sharing data is reliable and clean. I also appreciate the many inherent reports that Motive's UI offers, which are great for quick validation or data exploration. The wide variety of reports is something I really like. **What do you dislike about Motive?** Finding reports is a pain. Most of the reports are similar with specific nuisances, and I get to the wrong report most of the time when I am in need. **What problems is Motive solving and how is that benefiting you?** I use Motive to track driver activity, ensuring compliance and monitoring on-time departures using geofence tracking. It offers a variety of inherent reports for quick validation or data exploration, making data ingestion easy with a reliable and clean Snowflake instance. **Official Response from Gary Smith:** > Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word, and for any further queries, please feel free to reach out to us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564. We will be more than happy to assist you. ### 50. It was a corporate decision to start using Motive **Rating:** 2.5/5.0 stars **Reviewed by:** cory m. | Warehouse and fleet manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Motive?** It keeps you logged in and doesn't automatically log you out at the end of the shift. **What do you dislike about Motive?** It does not have near the capabilities as our old system. **What problems is Motive solving and how is that benefiting you?** The system is not working to its capabilities. I am locked out of a quite a few features. **Official Response from Gary Smith:** > Hi cory m., Thank you so much for sharing your feedback, we really appreciate it. Our aim is to continuously improve our App, and constructive reviews/suggestions such as these help us as well as our customers in improving our product and services. For any concerns, please feel free to reach out to us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. MOTIVE ## Motive Discussions - [What is Motive (Formerly KeepTruckin) used for?](https://www.g2.com/discussions/what-is-motive-formerly-keeptruckin-used-for) - 2 comments, 1 upvote - [Do you like being deceived and lied to?](https://www.g2.com/discussions/do-you-like-being-deceived-and-lied-to) - 2 comments, 1 upvote - [h](https://www.g2.com/discussions/motive-formerly-keeptruckin-h) - 1 comment, 1 upvote - [When do you expect to have the Canadian Rules and Regulations out and running?](https://www.g2.com/discussions/when-do-you-expect-to-have-the-canadian-rules-and-regulations-out-and-running) - 2 comments, 1 upvote - [2021 Freightliner installation](https://www.g2.com/discussions/42936-2021-freightliner-installation) - 1 comment, 1 upvote - [View Motive pricing details and edition comparison](https://www.g2.com/products/motive-technologies/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+08%3A36%3A40+-0500&secure%5Bsession_id%5D=7f94db5c-1c04-4c40-9a5f-d7540d442893&secure%5Btoken%5D=ffcd6b7561fd86e537abef7dc374758217536f962380e1e6b2fe6ea36fe36546&format=llm_user) ## Motive Integrations - [Axon Trucking Software](https://www.g2.com/products/axon-trucking-software/reviews) - [B2W Maintain](https://www.g2.com/products/b2w-maintain/reviews) - [CloudTrucks](https://www.g2.com/products/cloudtrucks/reviews) - [Coast](https://www.g2.com/products/coast-2025-05-06/reviews) - [CruiseControl](https://www.g2.com/products/cruisecontrol/reviews) - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews) - [Ditat](https://www.g2.com/products/ditat/reviews) - [Fleetio](https://www.g2.com/products/fleetio/reviews) - [Fleetworthy](https://www.g2.com/products/fleetworthy/reviews) - [Fleetworthy Weigh Station Bypass](https://www.g2.com/products/fleetworthy-weigh-station-bypass/reviews) - [FourKites](https://www.g2.com/products/fourkites/reviews) - [Fullbay](https://www.g2.com/products/fullbay/reviews) - [Goods Transport System (GTS)](https://www.g2.com/products/goods-transport-system-gts/reviews) - [Google Maps Platform](https://www.g2.com/products/google-maps-platform/reviews) - [Google Sheets for Confluence - Workspace Connector](https://www.g2.com/products/google-sheets-for-confluence-workspace-connector/reviews) - [HCSS](https://www.g2.com/products/hcss/reviews) - [HIghways.io](https://www.g2.com/products/highways-io/reviews) - [LoadMaster](https://www.g2.com/products/loadmaster/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MobiWork](https://www.g2.com/products/mobiwork/reviews) - [Netradyne](https://www.g2.com/products/netradyne/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [ORBCOMM](https://www.g2.com/products/orbcomm/reviews) - [OrgWiki](https://www.g2.com/products/orgwiki/reviews) - [osapiens](https://www.g2.com/products/osapiens/reviews) - [Penske](https://www.g2.com/products/penske/reviews) - [Platform Science Connected Vehicle Platform](https://www.g2.com/products/platform-science-connected-vehicle-platform/reviews) - [PortPro](https://www.g2.com/products/portpro/reviews) - [PrePass](https://www.g2.com/products/prepass/reviews) - [project44](https://www.g2.com/products/project44/reviews) - [Prophesy Dispatch, a Körber product](https://www.g2.com/products/prophesy-dispatch-a-korber-product/reviews) - [Quintiq Logistics Planning](https://www.g2.com/products/quintiq-logistics-planning/reviews) - [Relay](https://www.g2.com/products/relay-2024-06-14/reviews) - [Relay Network](https://www.g2.com/products/relay-network/reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [SOTI MobiControl](https://www.g2.com/products/soti-mobicontrol/reviews) - [Tenstreet for Carriers](https://www.g2.com/products/tenstreet-for-carriers/reviews) - [TORO](https://www.g2.com/products/toro/reviews) - [Toro TMS](https://www.g2.com/products/toro-tms/reviews) - [Transflo](https://www.g2.com/products/transflo/reviews) - [Trimble Connect](https://www.g2.com/products/trimble-connect/reviews) - [Trimble TMS](https://www.g2.com/products/trimble-tms/reviews) - [Trimble TMT Fleet Maintenance (Formerly TMW Systems)](https://www.g2.com/products/trimble-tmt-fleet-maintenance-formerly-tmw-systems/reviews) - [Trinium-TMS](https://www.g2.com/products/trinium-tms/reviews) - [Trucker Tools](https://www.g2.com/products/trucker-tools/reviews) - [Truckpedia TMS](https://www.g2.com/products/truckpedia-tms/reviews) - [Vektor TMS](https://www.g2.com/products/vektor-tms/reviews) - [WEX Fuel Cards & Fleet](https://www.g2.com/products/wex-fuel-cards-fleet/reviews) - [Whip Around](https://www.g2.com/products/whip-around-whip-around/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - [Workday Talent Management](https://www.g2.com/products/workday-talent-management/reviews) ## Motive Features **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking **Asset Definition** - Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking **Records Management** - Dispatch records - Truck maintenance records - Driver pay records - Mileage reports - IFTA reports - Fuel management reports - Driver analytics **Reporting** - Expense reporting - Fuel reports - Vehicle reporting - Service costs **Vehicle Tracking** - Alerts - Locations - Fuel Consumption - Inventory - Geofencing **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior **Deliveries** - ETAs - Proof of delivery - Route Optimization **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking **Accounting** - Invoicing - Payroll - Accounts Receivable/Accounts Payable **Task Alerts** - Maintenance alerts - Mileage reminders - Notifications **Driver Tracking** - Alerts - Mileage - Performance - ETAs **Dashcam** - Automatic Incident Detection - Safety Score - Automated Footage Upload **Order Management** - Order processing **Planning** - Calendar - Maintenance priority - Scheduling **Analytics** - Vehicle Performance - Driver Performance - Cost **Agentic AI - Asset Tracking** - Natural Language Interaction **Analytics** - Vehicle Performance - Driver Performance - Costs **Routing and Dispatch** - Truck routing **Work Orders** - Approval and Rejection - Automatic service records - Shop communication - Inspection **Agentic AI - Fleet Tracking** - Proactive Assistance - Decision Making **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Agentic AI - Trucking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI - Fleet Management** - Text Summarization ## Top Motive Alternatives - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (4,874 reviews) - [Lytx](https://www.g2.com/products/lytx/reviews) - 4.3/5.0 (185 reviews) - [Geotab](https://www.g2.com/products/geotab/reviews) - 4.5/5.0 (199 reviews)