Motive Reviews & Product Details

Motive has been a valuable addition to Wilson Brothers, significantly improving driver performance and strengthening our overall safety program. We have seen positive results in key areas such as seat belt compliance, reduced distracted driving, and greater driver accountability. Most importantly, we believe Motive has contributed to fewer recorded safety incidents while helping us build a stronger, more proactive culture of safety throughout our fleet. Review collected by and hosted on G2.com.

While our overall experience with Motive has been very positive, one of our biggest frustrations is the frequent turnover of account representatives, making it difficult to establish consistent relationships and continuity of service. The lack of in-person interaction is also disappointing, as we value personal relationships with our business partners. At times, language barriers and differences in communication styles can make it challenging to communicate concerns and resolve issues efficiently. We would also welcome improvements in reducing unnecessary safety alerts and enhancing reporting capabilities. Overall, Motive has been a valuable partner, but greater consistency in account management, improved communication, and occasional face-to-face interaction would significantly enhance the customer experience. Review collected by and hosted on G2.com.

Integration with my FMIS was as easy as clicking a button. The real-time crash notifications help us respond to the scene faster and better prepared. Review collected by and hosted on G2.com.

We have 3 Ford E450 that they cannot seem to get Motive to ply nice with, we are having an ongoing issue with it "loosing" one of our drivers for hours no matter what he is driving. I also have to disconnect the Motive device from all of our Ford Transit units if we need to use a scan tool on them. It prohibits the tool from reading many of the modules. The onboarding agent (both, I requested a new one ) were not really engaged and showed no clear direction on how to get us up and running and getting the most out of the system. Right now the best chance I have is to reach out to my sale rep and try to get something done. Review collected by and hosted on G2.com.

I like how easy the Motive website is to use. It's really helpful for tracking our trucks, seeing their speed, and knowing how far they are from a customer. These features allow us to give our customers a good ETA or even share a tracking link with them. Plus the customer service is helpful Review collected by and hosted on G2.com.

Sometimes the website isn't working on putting a destination in that helps with an ETA. I wish once the truck reaches the customer or city where we have entered the address, it would take the destination off. Or just easier and quicker loading times. Or you have to look at the city more carefully that the driver is driving through instead of relying on what comes up. Review collected by and hosted on G2.com.

I love that I can track my crew in real time and make sure that they're driving safely and following our safety procedures. It's really nice that I can review their issues when they get flagged and review it with them as well. Gives our branch and myself a better chance to make sure that our safety procedures are followed and met during working hours. Review collected by and hosted on G2.com.

There are some features our branch doesn’t really use or have access to, and I wish there were an easier way to make the home page smaller and more streamlined. The communication between the cameras in the car and motive could be a little better. The guys get flagged a lot when they shouldn't. Sometimes the camera will go off for a minor driving safety but when I'm reviewing it, it could be a questionable flag. Review collected by and hosted on G2.com.

I’ve been using Motive for fleet and driver management, and it has made daily operations significantly easier. The interface is clean, straightforward, and very user-friendly—whether you're working on logs, tracking equipment, or managing driver compliance.

What stands out most is how simple it is for both managers and drivers to navigate. Everything you need is right at your fingertips without unnecessary complexity. It saves time, reduces headaches, and keeps our operations running smoothly. Highly recommend Motive to anyone looking for an efficient, hassle-free fleet management platform! Review collected by and hosted on G2.com.

Customer Service transferred multiple times. Review collected by and hosted on G2.com.

The More AI advances I only feel stronger about motive. It will take the daily tasks of motive out of the managers hands which will allow for more production. The software is constantly evolving for the better and am really looking forward to the future with motive. The performance of the cameras are remarkable. it tracks speed about 99 percent accuracy. the close following alert system is also a great feature. Review collected by and hosted on G2.com.

I have some issues with cameras as far as tracking. it will give accurate descriptions of the time but not the location. Not sure if it's a gateway issue or not. also it sometimes shows my vehicles stopping on the highway for over a hour when they never stopped. Just minor glitches that I am sure will be addressed. Review collected by and hosted on G2.com.

The layout of their app for both drivers and fleet managers is concise and easy to navigate, and their fleet management website is also nicely organized. I’ve found that tracking vehicle maintenance and assigning maintenance work orders is very straightforward using their system. The safety dashboard has been especially helpful, and it’s also simple to move around in.

We’re currently working on setting up an integration with our fleet management company, which will be a welcome addition since our previous system didn’t offer that capability.

The AI has been learning everyone fairly quickly, and so far it seems to be doing a good job identifying unassigned drivers.

The switch to their service has been fantastic. They provided several live trainings for our management team, which really helped smooth the transition from our old system to Motive. They also worked with us to facilitate the installation of their hardware across our fleet, which made the changeover even easier.

Both the website and the app have been much more responsive than our previous system, especially the fleet management app, which has been smooth and quick to load while out in the field.

Overall, Motive feels like a great value for its price so far compared with our previous provider. Review collected by and hosted on G2.com.

I've had very few complaints overall, but there are a few areas that could use improvement.

The hardware seems much more sensitive than our previous provider, which can be good or bad depending on the situation. I’ve noticed a much higher number of misidentified hard brakes, hard accelerations, and rolling stops. It’s easy to clear these out in the system interface, so it’s not a major concern, but it does take extra time to review and clean up—especially when managing multiple vehicles.

The equipment in the vehicles also seems to have a hard time staying assigned to the correct driver. Using Bluetooth to connect to the driver’s phone requires the phone to stay on, have the app open, and remain with the vehicle. This has been a sticking point for most of our drivers, since they need their phones to complete tasks and can’t leave them in the vehicles. Because drivers are getting in and out of the vehicle multiple times as they move from area to area, they end up having to log back in each time they return, and it also drains phone battery life quite a bit. Review collected by and hosted on G2.com.

I really like how easy Motive is to use, both on a computer and on a mobile device, and how quickly I was able to get comfortable with the platform. In my experience, Motive is far superior in every respect to the options we used before. We ultimately decided to switch because those other options came with higher costs and consistently poor service. Review collected by and hosted on G2.com.

We tried using the Motive mini AGs, but honestly, they just aren’t functional for us. The solar-powered AGs work much better for our needs, and it would be a real shame if they were no longer being produced. Review collected by and hosted on G2.com.

Motive allows for precise pinpointing and code pulling on the fleet maintenance side. It comes in handy when we need to locate our equipment, whether it’s in the yard or out on the road, and it makes it much easier to find exactly where these units are. It also helps with service calls by giving us an accurate map ping, which lets us assist our fleet drivers more easily. Review collected by and hosted on G2.com.

Sometimes the app takes forever to upload live images, and the telematics aren’t always updated as quickly as needed. I’ve also noticed that fault codes can pop up in real time, but then take over an hour to show up in the system. Review collected by and hosted on G2.com.

I like that with Motive I can track drivers and see any truck and maintenance issues easily, being able to see camera of the truck live is awesome! It helps me resolve issues when the trucks are on the road and enables me to provide accurate information to truck shops. I also use it to provide accurate ETAs to customers, which is very helpful. Overall, the initial setup of Motive was not difficult. Performance can be slightly improved but unsure if it is due to internet speed or the actual website. Review collected by and hosted on G2.com.

I think the playback of vehicles could be improved by consolidating it into one log instead of having to switch from day to day. It would also be great if Motive could be a unified system, as I currently use it alongside ELD88 and ProTransport. Review collected by and hosted on G2.com.