--- title: Motive Reviews meta_title: 'Motive Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3254 reviews by the users' company size, role or industry to find out how Motive works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 3254 scale: '5' date_modified: '2026-08-04' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Motive Reviews **Vendor:** Motive **Category:** [Fleet Management Software](https://www.g2.com/categories/fleet-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 3,254 ## About Motive Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. As the AI-powered Integrated Operations Platform for the physical economy, Motive helps safety, operations, and finance teams manage drivers, vehicles, equipment, and fleet-related spend in a single system. Combined with accurate AI, the platform gives organizations complete visibility and control while reducing manual work through automation. Motive serves nearly 100,000 customers — from Fortune 500 enterprises to small businesses — across industries including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. ## Motive Pros & Cons **What users like:** - Users find Motive incredibly **easy to use** , enhancing efficiency in fleet management and driver performance tracking. (1160 reviews) - Users appreciate the **top-tier customer support** of Motive, consistently resolving issues quickly and effectively. (511 reviews) - Users value the **real-time tracking** features of Motive, enhancing fleet management and operational efficiency significantly. (447 reviews) - Users value the **real-time location tracking** of Motive, enhancing coordination and efficiency in daily operations. (408 reviews) - Users highlight the **enhanced safety features** of Motive, appreciating the effective driving logs and AI cameras. (408 reviews) - Users appreciate the **user-friendly interface** and comprehensive features of Motive, enhancing fleet management and performance tracking. (343 reviews) - Driver Monitoring (336 reviews) - Monitoring (256 reviews) - Helpful (253 reviews) - Installation Ease (220 reviews) **What users dislike:** - Users experience **technical issues** with device pairing and incorrect status updates, impacting usability and driver frustration. (281 reviews) - Users are frustrated with the **poor customer support** , wasting time on repetitive troubleshooting steps already completed. (236 reviews) - Users express frustration over **missing features** like roadside assistance and limited service management options. (194 reviews) - Users experience **inaccuracy** in alerts and data, leading to confusion and frustration with driving behavior tracking. (156 reviews) - Users often face **slow performance** , with delays in video processing and lagging features impacting their experience on Motive. (141 reviews) - Users experience **connectivity issues** with Motive, facing lags and disconnections that complicate communication and usability. (132 reviews) - Driver Issues (120 reviews) - Inaccurate Tracking (115 reviews) - Data Inaccuracy (100 reviews) - Update Issues (98 reviews) ## Motive Reviews ### 1. AI-Powered Fleet Safety Enhancement **Rating:** 4.5/5.0 stars **Reviewed by:** Sean K. | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I use Motive as a fleet management system for our shuttles. I really value the real-time safety issue tracking, allowing me to address safety concerns and request footage when needed. I like the AI safety events because they help in addressing safety concerns and make our fleet as safe as possible. The initial setup of Motive was fairly easy and straightforward. **What do you dislike about Motive?** Sometimes the events the AI detects are wrong, and sometimes the requested footage takes forever to come back. We get lots of cell phone violations for drivers using the in-shuttle radio or smoking violations for employees holding pens in their hands. **What problems is Motive solving and how is that benefiting you?** Motive helps us address safety issues in real time, see the shuttle locations, and request footage. The AI safety events help make our fleet as safe as possible. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 2. Real-Time Fleet Management at Its Finest **Rating:** 5.0/5.0 stars **Reviewed by:** Katie O. | Administrative Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Motive?** I like that with Motive, we can keep track of everyone while they are on jobs and see in real time the traffic or how close they are when speaking to the clients. It's also great that we can track our trucks and it keeps us up to date on maintenance that needs to be done. Plus, it's been very user-friendly in my opinion. We've been using it for four years and it's worked very well for us. **What do you dislike about Motive?** sometimes it disconnects and we have to get them to unplug and plug back in **What problems is Motive solving and how is that benefiting you?** I use Motive for fleet management, which helps us track our trucks and stay updated on maintenance needs. I like that I can see real-time traffic and vehicle proximity to clients, which is useful for jobs. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, Katie! Thank you so much for taking the time to share this review on G2. We’re thrilled to hear that Motive helps you keep track of everyone on jobs, see real-time traffic and proximity to clients, and stay on top of truck maintenance. It’s especially meaningful to know that you’ve found the platform user‑friendly and reliable over the four years you’ve been using it. We really appreciate you calling out how Motive supports your fleet management needs, from tracking vehicles to keeping maintenance up to date and helping you communicate accurate ETAs to your clients. That combination of visibility, operational control, and customer communication is exactly what we aim to deliver. Thank you as well for your honest feedback about the system occasionally disconnecting and needing a power cycle (unplug/plug back in). We understand how disruptive that can be, and we’ve shared this with our support and product teams so they can continue working on improving stability and reducing those interruptions. Thank you again for being a long‑time Motive customer and for helping us improve with your feedback. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 3. Efficient Truck Tracking with Occasional Hiccups **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Motive?** I really appreciate the tracking and ETA features built into Motive. These features allow me to see exactly where our drivers are, and it gives me the estimated time of arrival for their next stop. This saves me time from having to calculate it myself, making the process more efficient. The initial setup of Motive was pretty smooth as well. **What do you dislike about Motive?** Sometimes I have to refresh my screen a couple of times to get the truck to show up on the screen correctly. Sometimes it will show me the truck I was looking at before. I have to refresh before use every time, sometimes more than once, when I look at a truck. **What problems is Motive solving and how is that benefiting you?** I use Motive to track trucks and provide ETA updates to customers, saving time from manual calculations. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 4. Safety & Compliance Made Simple with Fast, Effective Video Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Motive?** The safety and compliance features makes it easy to quickly review the status of our operations. The video review makes it quick to review any safety events and to directly coach our drivers. **What do you dislike about Motive?** The thing I dislike most is also a positive. They are so quickly evolving that it updates the dashboard and drivers app so often that it can be difficult at times to stay on top of the changes and be able to train drivers who are not tech savvy. **What problems is Motive solving and how is that benefiting you?** The most recent problem that they have solved is being able to reboot the gateway from the dashboard rather than have to talk the drivers through the process. **Official Response from Gary Smith:** > "Thank you so much for your kind words Amanda H. and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE" ### 5. Mixed Reliability, Needs Better Support **Rating:** 2.5/5.0 stars **Reviewed by:** Charles M. | Logistics Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Motive?** I like that Motive is quick to find equipment and is easy for both drivers and users to navigate. **What do you dislike about Motive?** I don't like the driver disconnects and low storage space for camera footage with no cloud storage. Updates aren't explained and system settings change without us knowing. There are kilometer variances between trucks and trailers, more than 15% out of sync. Customer support can't answer questions and just keeps escalating the problem without solutions. The boxes fail a lot and need constant replacement. Trailer tracking is hit or miss and there are issues with the boxes. The initial setup was okay, but with all the boxes and hardware issues, it has been a pain. **What problems is Motive solving and how is that benefiting you?** I use Motive for elog compliance and tracking, managing our drivers' elogs and fuel receipts. **Official Response from Gary Smith:** > Thank you for your valuable feedback, Charles ! We’re glad to hear Motive is easy to navigate and supports your equipment tracking, elog compliance, and fuel receipt management. We appreciate your feedback about the driver disconnects, storage limitations, hardware issues, and support experience. We’ve shared your comments with the relevant teams for review. To better understand the issues you are facing, we would like to arrange a callback. Please provide your contact information or reach out to support@gomotive.com, call our Support Hotline at (855) 434-3564, or contact us via live chat and reference your review. Regards, Motive ### 6. Comprehensive Fleet Solution with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lane G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Motive?** I love how Motive puts everything in one system, which is just amazing. The fluent system and good support stand out to me, and we've also had a pretty smooth transition. Having a regional rep that helped us with anything we needed was great, and I appreciate all of the help. The initial setup was great too. **What do you dislike about Motive?** We have had some install issues but most are just pushback, specifically with the locations to put VG’s. **What problems is Motive solving and how is that benefiting you?** Motive integrates GPS, fuel cards, telematics, and AI dashcams all in one system, which is amazing. It solves tracking and driver safety events, providing a fluent system with good support that made our transition smooth. **Official Response from Gary Smith:** > Thank you so much for your kind words Lane and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 7. All-in-One Fleet Platform That Streamlines Tracking, Logs, Safety, and Maintenance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I like that it's an all in one platform, it combines a lot into one system. Fleet Tracking, Driver Logs, Dashcams and Safety Monitoring and Maintenance and fuel spend tracking. Making it less manual work and fewer systems to manage. **What do you dislike about Motive?** I don’t like that it glitches at the worst times—my ELD logs will freeze or won’t update right away. They also keep pushing updates and moving things around, which can really disrupt your workflow. **What problems is Motive solving and how is that benefiting you?** Before switching from Nextraq to Motive, our operations relied on text messages to track drivers. We spent a lot of time double-checking logs and compliance. Since implementing Motive, we’ve been able to see truck locations, and automated ELD logs have also cut down errors and saved us several hours each week in admin work. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 8. Simplified Fleet Management in One Easy-to-Use Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Safety V. | SAFETY AND COMPLAINCE, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Motive?** What I like most about Motive is how it simplifies fleet management by putting everything—tracking, safety, and compliance—into one easy-to-use platform. It saves time, improves visibility, and helps teams make faster, smarter decisions. **What do you dislike about Motive?** One downside of Motive is that the platform can feel overwhelming at first, especially for new users due to the number of features and data points. It can also be relatively expensive for smaller businesses, and some users report occasional delays or inaccuracies in real-time tracking. **What problems is Motive solving and how is that benefiting you?** Motive solves the challenge of managing fleet operations by bringing tracking, safety, and compliance into one platform. This helps reduce manual work, improve driver safety, and ensure regulations are met. For me, it means saving time, having better visibility into operations, and being able to make quicker, more informed decisions. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 9. Efficient Truck Tracking with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Alex R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Motive?** I like how easy the Motive website is to use. It's really helpful for tracking our trucks, seeing their speed, and knowing how far they are from a customer. These features allow us to give our customers a good ETA or even share a tracking link with them. **What do you dislike about Motive?** Sometimes the website isn't working on putting a destination in that helps with an ETA. I wish once the truck reaches the customer or city where we have entered the address, it would take the destination off. Or just easier and quicker loading times. **What problems is Motive solving and how is that benefiting you?** I use Motive for tracking our trucks. It helps with ELD mandate compliance and resolving driver issues. I can see truck speed and distance from customers, providing accurate ETAs or sharing a tracking link. **Official Response from Gary Smith:** > Thank you so much for your kind words Alex and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 10. Easy Installation and Data That Boosts Driver Confidence **Rating:** 4.5/5.0 stars **Reviewed by:** Josh D. | Production Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** Motive devices are easy to install. The data Motive collects assist our team with in field awareness and allows our drivers to be confident as they transport their teams. **What do you dislike about Motive?** Sometimes we have problems finding the correct adaptors for our trucks but we generally find what we need with the help of our Motive rep. **What problems is Motive solving and how is that benefiting you?** Not so much a problem as it is taking the guess work out of our daily operations and allowing us to use real fuel data to inform our teams. Also it contributes to our efficiency score. **Official Response from Gary Smith:** > Thank you so much for your kind words, Josh! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 11. Speed and clarity that optimize productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob D. | Analista de GPS, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Motive?** What caught my attention the most was the speed of the system, as well as the clarity of the reports and the efficiency with which the data is updated. All of this contributes to making decision-making more agile and optimizing the team's productivity. On the other hand, the technical support is outstanding, as they are always attentive and willing to resolve any questions or issues that may arise. **What do you dislike about Motive?** For now, I haven't had any issues. **What problems is Motive solving and how is that benefiting you?** The platform allows for efficient tracking of units and reviewing videos in case of road incidents. Additionally, it facilitates the management of the company's assets and consumables, which contributes to better control and administration of resources. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 12. Intuitive Dashboard and Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Clark R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I like that Motive's dashboard is intuitive and doesn't kick me out of the website. I can keep a tab open and it's easy to find what I need. I like that I can zoom in and out easily and click on a truck to dig in for more detail. The initial setup was very simple to get started. **What do you dislike about Motive?** It took me a while to find what I needed in reports at first because there are so many different menu options. I had to click around or ask the rep for help. **What problems is Motive solving and how is that benefiting you?** I use Motive for telematics and ELD needs, solving the need for electronic logs and helping us get better insurance rates. The intuitive dashboard is great, making it easy to find what I need quickly. **Official Response from Gary Smith:** > Thank you so much for your kind words Clark and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 13. Efficient Tracking and Accountability, Needs Improved Connectivity **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie D. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I like that I can access Motive from either the computer or on my phone, which makes it convenient to see where people are. The setup is also quick and easy because it's a kind of plug and play thing. Overall, it's a very good product. **What do you dislike about Motive?** Sometimes it glitches, and I don't know what that's from, but we have a lot of instances where it won't hook up to the vehicle when driving. The motor box doesn't record when you're driving, and then it will come in later. So that could be improved. **What problems is Motive solving and how is that benefiting you?** Motive helps us reduce driving infractions and improve accountability. It allows us to track locations, ensuring safety. The accessibility from both computers and phones is a plus, keeping us informed about our team’s whereabouts. **Official Response from Gary Smith:** > Thank you so much for your kind words, Jamie! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 14. Real-Time Visibility Transforms Fleet Management **Rating:** 5.0/5.0 stars **Reviewed by:** Chris N. | Customer Service / Logistics Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Motive?** I like the visibility and accountability that Motive provides to our operation. It offers a clear, real-time view of driver behavior and safety events, complete with video context, which is invaluable for coaching effectively and fairly. The software is very user-friendly and intuitive, and I love the reports it captures. Motive is great for keeping my team accountable by capturing all the supporting data needed for healthy conversations. Customer service has been great, helping with any questions during onboarding. **What do you dislike about Motive?** Nothing **What problems is Motive solving and how is that benefiting you?** Motive plays a key role in managing our fleet by providing real-time visibility into driver behavior, safety, and operations. It helps identify and correct unsafe driving habits. I love the visibility and accountability it offers, allowing effective coaching with video context and supporting data for healthy conversations. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 15. Easy Tracking for Truck Pickup Times and ETAs **Rating:** 4.5/5.0 stars **Reviewed by:** Brittany C. | dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** It makes it easy to keep track of truck pickup times and ETAs. **What do you dislike about Motive?** Keeping track of multiple trucks at the same time isn’t as organized or streamlined as it could be. **What problems is Motive solving and how is that benefiting you?** It makes sure trucks are safe and running efficiently. ### 16. Amazing tool to protect your fleet **Rating:** 5.0/5.0 stars **Reviewed by:** cathy c. | Subrogation Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I am fond of how easy it is to retrieve videos with Motive. The portal being user-friendly is a big plus for me. Overall, I am very satisfied with Motive, it has been a great experience. **What do you dislike about Motive?** I would love to have a longer time frame to review videos **What problems is Motive solving and how is that benefiting you?** I use Motive to secure accident videos, which help me decide liability and offer proof in subrogation claims. I like the ease of retrieving videos and the user-friendly portal. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, Cathy! Thank you so much for sharing your experience on G2. We’re thrilled to hear that you find it easy to retrieve videos with Motive and that our user-friendly portal has been a big plus for you. It means a lot to us that you’re very satisfied overall and that Motive has been a great experience. We also really appreciate your feedback about wanting a longer time frame to review videos. That’s valuable input, especially given how important video is for your work. We’ve shared this suggestion with our product team so they can consider it as we continue to enhance our video and safety workflows. It’s especially rewarding to know that Motive helps you secure accident videos, determine liability, and provide proof in subrogation claims. Supporting accurate, timely insights in critical situations is exactly what we aim for, and we’re glad the platform is helping you do that with ease. Thank you again for being a Motive customer and for helping us improve with your feedback. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 17. Motive’s Intuitive UI and Fleet View Keep Drivers Productive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2026 **What do you like best about Motive?** Motive has an excellent user interface that has far outshone the previous E-Log service we were using for our business. Instead of relying on clunky outdated tablets mounted in the vehicles, drivers use their personal or work cell phones to access the e-log services. Tablets had a tendency of not operating correctly, especially in colder temperatures. It is as well very clear from an administrative stance that Motive is a far superior product. Our previous service had frequent service disruptions, technological issues requiring long and tedious calls to the support centre, which would hold up drivers ability to keep operating. Motive seems to have very few issues of the same type, helping keep drivers productive. The fleet view provides a wonderful help administrators trying to locate drivers on the map. I personally use the fleet map view frequently to review where drivers and job locations are. Addition and training of new workers is simple, easy to deliver and easy to learn for the drivers who previously struggled with the previous service used. Workers find that the implementation of Motive has been smooth and effective. The use of the AI dashcam has proven to be priceless for post-incident investigation of road incidents and those on active jobsites. As a driver of a fleet vehicle (pickup) with the dashcam installed, I have noticed through the scoring function that my own driving habits have improved, as I have tried to improve my score, and has sparked friendly competition amongst team members. The transition from our previous service was easy, and more than 100 vehicles were integrated in approximately 1 month, with minimal service disruption. **What do you dislike about Motive?** From second hand experience only, I believe that the motive AI dashcam footage can be slow to export once it is requested, which can sometimes slow down an investigation. **What problems is Motive solving and how is that benefiting you?** Motive has provided an application that is easy and simple to use for all users across different technological background and age categories. The UI is a night and day improvement from the last service used by our company, and this has in turn made use by drivers increase to a point where a higher level of compliance has been reached. The fact that there relatively few issues with the technology, the time spent on tech support and service calls has dropped drastically, allowing for more time for admins to focus on compliance. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 18. Excellent and very useful camera alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Alonso B. | Gerente de seguridad, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Motive?** The camera alerts seem excellent to me; they are clear and very useful. **What do you dislike about Motive?** In my opinion, the performance of diesel could be improved **What problems is Motive solving and how is that benefiting you?** It helps me solve positioning problems and, furthermore, contributes to strengthening the company's security. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 19. Efficient GPS Tracking with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Mark Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Motive?** I like the history check for drivers in Motive because it allows us to see where they have been and what is left on their route. It's helpful in figuring out how much time is left in a driver's day, enabling us to assist other customers who request pickups and provide accurate ETA's for pickups and deliveries. Additionally, setting up Motive was as easy as making an account. **What do you dislike about Motive?** Sometimes the history does not update, and we cannot see a driver's history for that period of time. The time bar is clunky and could use a better process. **What problems is Motive solving and how is that benefiting you?** I use Motive for tracking unit locations and answering ETA questions. The driver history feature helps us plan routes and give accurate ETAs for pickups and deliveries. **Official Response from Gary Smith:** > Thank you so much for your kind words Mark and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 20. Effective Fleet Management with Smooth Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Pam M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I like that Motive is very user-friendly as an admin. I can check on my drivers with just a click of a button. I also appreciate being able to set up geofences that create alerts, so I know when a driver has entered or exited a certain location. The user-friendliness and ease of use are very good aspects. Additionally, the setup process went really smooth, especially with the support help we received. **What do you dislike about Motive?** For us, it was the dispatch option. It just wasn't quite what we needed. Dispatching just didn't work for us because we need to dispatch on multiple trips, and we just didn't find that worked well. **What problems is Motive solving and how is that benefiting you?** Motive solves several issues for my fleet management, from hours of service to repairs, maintenance, and dispatch. **Official Response from Gary Smith:** > "Thank you so much for your kind words, We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon!" Motive ### 21. Effortless Fleet Management with Robust Features **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher M. | Diesel Technician, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I really like the maintenance program in Motive because it makes it easier to know when services are due and overdue. The cameras are another great feature, as they catch everything on the road and inside the cab. I also found it easier to track equipment with Motive compared to Verizon. The initial setup was straightforward, as easy as plugging in the device and mounting the camera. **What do you dislike about Motive?** Sometimes the cameras pick up speed limit signs on the feeder road while driving on the highway, leading to incorrect readings of a 45 mph speed limit when the road's speed limit is actually 65 mph. **What problems is Motive solving and how is that benefiting you?** I use Motive for tracking equipment locations and managing maintenance with customizable schedules, making it easy to know when services are due. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 22. Real Insight for Smoother Fleet Management **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis R. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** The HUB has given us real insight into vehicle management, which has helped create a smoother, more seamless way to manage our fleet. **What do you dislike about Motive?** The HUB connection can be a bit finicky at times, and it will occasionally disconnect for short periods. **What problems is Motive solving and how is that benefiting you?** We’re able to track and target driver safety more closely, monitor incidents in real time, reduce frivolous vehicle incident claims, and train drivers on exactly what we need. In addition, the platform gives us a more intentional way to manage our fleet from an operations standpoint. **Official Response from Gary Smith:** > "Thank you so much for your kind words, We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon!" Motive ### 23. Powerful Dashboard, Reports, DVIR, and Cameras with Great Coaching Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Felix R. | Assistant Safety Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** HOS, dashboard, reports, DVIR, Cameras, coachable session. **What do you dislike about Motive?** When vehicle is not driving or moving, I don't like the fact that there is no footage to download. **What problems is Motive solving and how is that benefiting you?** Its solving our coaching sessions and our pre and post trip problems. ### 24. Easy for Drivers and Managers, but Training Materials Need Updating **Rating:** 3.5/5.0 stars **Reviewed by:** Michelle A. | Safety & Compliance Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Motive?** Easy to use for drivers, managers and support staff. **What do you dislike about Motive?** We haven't had much training for the system. To this point we've been self taught so it hasn't be used to it's fullest. The how to videos don't seem to be current - updates to the system make the how to videos out of date. **What problems is Motive solving and how is that benefiting you?** Motive is currently helping with compliance, but we hope to use it for safety. **Official Response from Gary Smith:** > Hi Michelle, Thank you for sharing your experience with Motive. We're glad to hear the platform has been easy to use for drivers, managers, and support staff, and that it’s helping with compliance. We also appreciate your feedback on training and outdated how-to videos. This feedback has been shared internally to help improve our services. Regards, Motive ### 25. Wonderful AI with Natural Language That Makes Reporting Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Cynthia L. | Director of Safety and Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** The AI/Intelligence is wonderful with natural language support. I am able to obtain information and create my own reports easily. **What do you dislike about Motive?** The onboarding has been slightly frustrating but we are installing equipment in older equipment which has its own sets of challenges. **What problems is Motive solving and how is that benefiting you?** Motive is providing us with dash camera footage, safety event recording, and utilization. All of this will assist us with our company's performance and safety ratings. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 26. Highly Intuitive and Easy to Learn **Rating:** 5.0/5.0 stars **Reviewed by:** Craig S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Motive?** I love how Motive is very intuitive. You can almost learn to use it without Motive support. **What do you dislike about Motive?** Product training and support can sometimes be difficult in terms of communication. I also feel sometimes the support trainers are not as up to speed on the product as they should be. They seem to have to research my questions before answering them. This is time consuming when on a Zoom training session. **What problems is Motive solving and how is that benefiting you?** Motive is solving my risk mitigation problem. My insurance broker loves the reports I send out. My drivers feel they drive better even in their personal cars. Motive is helping me raise driver safety awareness. **Official Response from Gary Smith:** > Hi Craig, Thank you for sharing your experience with Motive. We're glad to hear the platform has been intuitive to use and that it’s helping with risk mitigation, driver safety awareness, and reporting. We also appreciate your feedback on product training and support communication. This feedback has been shared internally to help improve our services. Regards, Motive ### 27. Enhances Fleet Safety, Easy Setup but Video Access Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Jeff H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I like that I can see where my drivers are at a click of a button, which is super convenient for monitoring their whereabouts. Plus, Motive gives me diagnostic information on my vehicles. This is really handy since my drivers aren't always great at telling me about problems they're having, so it takes them out of the equation. I also appreciate that they can do an inspection of the vehicle. **What do you dislike about Motive?** I don't like that if I need to get video footage of an event, I have to request it. **What problems is Motive solving and how is that benefiting you?** Motive helps me ensure my drivers are driving safely within legal and company policy constraints. I can easily see where my drivers are, get vehicle diagnostics, and perform inspections without relying on driver reports. **Official Response from Gary Smith:** > Thank you so much for your kind words Jeff H. and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 28. Efficient Fleet Tracking with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** John H. | safety officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I use Motive for fleet tracking and fuel cards. I appreciate having everything in one place, which saves a lot of time, and I find the dashboard great. The dashboard is very easy to navigate and pull information from. The driver app is easy for our team to use. I also like the coaching tool for problem driving, which saves us a ton with the insurance company. The initial setup was very easy, and the Motive team was very helpful. **What do you dislike about Motive?** Getting the right cables for vehicle gateways. **What problems is Motive solving and how is that benefiting you?** Motive saves me a lot of time by having everything in one place. The dashboard is easy to navigate and provides quick access to information. The coaching tool helps us save significantly with the insurance company. **Official Response from Gary Smith:** > "Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon!" ### 29. Streamlined Fleet Management with Real-Time Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley G. | Customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Motive?** I absolutely love how user-friendly Motive is, and how I only have to go to one place for everything I need. Mostly, I love the fleet view feature, which helps me view all my drivers in one place and in real time. The setup was the easiest I could've imagined, and I've been using Motive for a couple of years now with absolutely no complaints. **What do you dislike about Motive?** I have not one thing to dislike about Motive. **What problems is Motive solving and how is that benefiting you?** Motive helps me keep track of my drivers, eliminates losing paperwork, and tracks deliveries in real time. I love its user-friendly interface, single access point for all operations, and the fleet view feature, which lets me see my drivers in one place in real time. **Official Response from Gary Smith:** > We’re truly grateful for your positive feedback, Ashley! Thank you so much for taking the time to share this feedback and for trusting Motive over the past few years. We're thrilled to hear that the setup was smooth and that the fleet view and real-time tracking are making it easier to manage your drivers, deliveries, and paperwork all in one place. Knowing that Motive has become your single access point for day-to-day operations—and that you have “no complaints”—means a lot to us. We’ll keep working to deliver the same reliability and ease of use you’ve come to expect. Thanks again for being part of the Motive community. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 30. Real-Time AI Driver Coaching That Keeps Improving Weekly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** I like that AI coaches the driver in real time and that there is a weekly AI coach. **What do you dislike about Motive?** Having to review items that AI cannot determine if its coachable or not **What problems is Motive solving and how is that benefiting you?** You never really know how your employees are driving until you can actually see the videos. That’s why I like the real-time coaching, and I appreciate that our employees, for the most part, are engaging with it and genuinely trying to drive better. **Official Response from Gary Smith:** > Thank you for your review. We're glad to hear about your use of Motive products and service. We appreciate any additional feedback for improvements and share it with the relevant team. If you have further feedback or need assistance in the future, please reach out to us at support@gomotive.com, 24/7 Live Chat or call our Support Hotline at (855) 434-3564. Regards, Motive ### 31. Intuitive Asset Tracking and DOT Compliance with Powerful Safety Metrics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** Motive is a very intuitive suite that allows me to track all of our assets, maintain all of our DOT logs compliance, and provides a wealth of safety metrics to keep my team safe while on the road. **What do you dislike about Motive?** Motive does have somewhat of a delay due to the large number of vehicles in our fleet. **What problems is Motive solving and how is that benefiting you?** Keeping our team safe is the number one priority. The AI integration for reviewing safety events is very helpful ### 32. Structured, Easy to Use, and Cost-Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Aspen C. | Fleet Manager/ Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Motive?** I like the structure, organization and easy to use aspect of it. It is effective and cost efficient! **What do you dislike about Motive?** Can't say I dislike much, maybe the few occasion it may go down for maintenance. **What problems is Motive solving and how is that benefiting you?** Motive has really helped us with our drivers speeding habits. It is very efficient at sending alerts on when GPS's are unplugged, or when people are going over the speed limit. Also harsh breaking or risky driving alerts etc. It has really helped us view our fleet and drivers better. **Official Response from Gary Smith:** > Thank you so much for your kind words Aspen and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 33. Cheap Product, Pushy and Condescending Service **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** The dashboard is nice and the website is pretty user friendly. **What do you dislike about Motive?** I can't stand the salespeople or the implementation team. They have all been extremely pushy and condescending. I 100% wanted to go in a different direction but was overruled by Execs due to cost. You get what you pay for! Cheap product, terrible service. **What problems is Motive solving and how is that benefiting you?** We went from one terrible telematics company to at least a modern level of expectations for telematics company. **Official Response from Gary Smith:** > Thank you for sharing your feedback! We’re sorry to hear about the issues you are experiencing and shared you feedback with the relevant team for review. To better understand the issues you are facing, we would like to arrange a callback. Please provide your contact information or reach out to any of our support channels with reference of your review at support@gomotive.com, our Support Hotline at (855) 434-3564, or via live chat. Regards, Motive ### 34. Premier Support That Helps Us Learn Fast and Keep Moving **Rating:** 5.0/5.0 stars **Reviewed by:** Molly T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Motive?** The dedicated support team for our business. We are constantly learning and growing - Motive's premier support team is in lockstep with us, helping us learn, fail fast and keep moving! **What do you dislike about Motive?** Managers (coaches) who have access to all of Motive initially see too much on the other tabs (compliance, fuel, etc) and the system is much easier to train/teach when teams can only see what they absolutely need to see until they build fluency. **What problems is Motive solving and how is that benefiting you?** Driver behavior is improving at a rapid pace, culture is changing, it is creating community (two-fold, initial commiseration/fear mongering :) THEN creating more opportunities to have conversations/get to know drivers. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 35. Good Insights but Needs Major Improvements **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Motive?** I use Motive to track my fleet's location, driver safety, vehicle fluid and fuel levels, and pull video and GPS history for any incidents. The camera is the most valued tool as it can shut down insurance claims in our favor. We switched to Motive from T-Mobile for a better experience and tools. **What do you dislike about Motive?** The tracking accuracy is problematic; the GPS location doesn't work while the camera does, which is a common and almost daily issue. The destination ETA box fails to consider traffic conditions and doesn't update with daylight savings time, providing unrealistic ETAs. There are many areas needing improvement. **What problems is Motive solving and how is that benefiting you?** I use Motive to solve logistical issues, reroute drivers based on location and ETA, and address false insurance claims and driver safety requirements. **Official Response from Gary Smith:** > We’re truly grateful for your feedback! Thank you for taking the time to share your feedback on G2. We’re sorry to hear about the issues you are experiencing and shared your feedback with the relevant team for review. Thank you again for being a Motive customer and for helping us improve with your input. To better understand the issues you are facing, we would like to arrange a callback. Please provide your contact information or reach out to any of our support channels with reference of your review at support@gomotive.com, our Support Hotline at (855) 434-3564, or via live chat. Regards, Motive ### 36. Unmatched Innovation and Support—Motive Exceeds Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Fleet Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Motive?** I like that Motive is constantly innovating and adding features, with no additional cost to the customer. Their product/service stood out above all others we tested, during a 6-month trial. Their customer service is unmatched in this space. **What do you dislike about Motive?** I can't think of any dislikes. We are thoroughly pleased with their service and products. **What problems is Motive solving and how is that benefiting you?** Motive is allowing us to create a safer driving culture through coaching. We have already seen a dramatic improvement in the little time we've been 100% live. I attribute that to the functionality of their software and the amount of buy in we've gotten internally. That buy in wouldn't be possible if it wasn't for the ease of use within the system. **Official Response from Gary Smith:** > Thank you so much for your kind words, David! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 37. Operations Supervisor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services **Reviewed Date:** July 13, 2026 **What do you like best about Motive?** Motive is excellent at keeping me up to date on my drivers' safety. I can easily coach escalated events and give real-time feedback to improve the safety culture of my team. **What do you dislike about Motive?** I wouldn't necessarily say there are any major downsides. Thankfully, the AI is constantly learning and may get it wrong from time to time, but the more you use the product, the more the AI learns. **What problems is Motive solving and how is that benefiting you?** It's solving the problem of implementing safety procedures and time-tracking policies for accuracy. ### 38. Client Success Done Right: Safety-First, Proper Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Agustín G. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Motive?** I appreciate that they care about client success by focusing on safety and proper implementation. **What do you dislike about Motive?** So far, I haven’t found anything to mention during the time we’ve been clients. **What problems is Motive solving and how is that benefiting you?** Safety, productivity, control, and cost savings. **Official Response from Gary Smith:** > Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE ### 39. Accurate Fleet Tracking with Room for Report Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** JOSE C. | OPERATIONS MANAGER, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Motive?** I like the accuracy of Motive, and I like that it shows if the vehicle is in motion, stopped, or off. Motive has a better interface than what we used before, and I appreciate the availability of the reports. The initial setup was very easy and met my expectations. **What do you dislike about Motive?** I think the reports could be a little easier to access. **What problems is Motive solving and how is that benefiting you?** Motive solves the problem of knowing where my fleet is with accuracy, showing if a vehicle is in motion, stopped, or off. **Official Response from Bobby Young:** > Thank you so much for your kind words, Jose! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564." ### 40. Real-Time Driver Tracking Makes All the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Sam R. | Dispatcher, Building Materials, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Motive?** Having the ability to see where the drivers are at any given moment is extremely useful. Monitoring mechanical issues and tracking their daily activities adds significant value as well. **What do you dislike about Motive?** So far, I haven't come across anything I dislike. It's incredibly easy to use and really helps save time. **What problems is Motive solving and how is that benefiting you?** Having the ability to track where the divers are is very helpful, especially if there are any issues with directions. We can monitor their location in real time and assist them in navigating to their destination. **Official Response from Gary Smith:** > Thank you so much for your kind words, Sam! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 41. Great for Tracking Drivers, But Speeding Alerts Can Be Overzealous **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Motive?** Being able to track the drivers, easily see violations, and set statuses to violations. Their account rep, Mason is also excellent and communicative **What do you dislike about Motive?** Occasionally it will flag driver behavior that does not need to be flagged or that is legal. This is especially true with speeding. **What problems is Motive solving and how is that benefiting you?** Keeping track of drivers and their safety scores. Being able to track their violations and also have the drivers themselves review these violations is great for our coaching processes. **Official Response from Russell Cook:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 42. All-in-One Platform That Simplifies Fleet Management **Rating:** 5.0/5.0 stars **Reviewed by:** Kyounghun L. | Front Desk Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** Having everything on the same platform to manage **What do you dislike about Motive?** I wish Motive recognizes the trucks being added and orders cables, Vehicle gateway and dashcam automatically. **What problems is Motive solving and how is that benefiting you?** It's recording the trucks and drivers activity in the background. **Official Response from Gary Smith:** > Thank you for your review, Kyounghun! We're glad to hear about your use of Motive products and service. We appreciate any additional feedback for improvements and share it with the relevant team. If you have further feedback or need assistance in the future, please reach out to us at support@gomotive.com, 24/7 Live Chat or call our Support Hotline at (855) 434-3564. Regards, Motive ### 43. Easy to Understand, Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Deadra C. | Transportation supervisor, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Motive?** easy to understand and EASY TO NAVIGATE. **What do you dislike about Motive?** Lagging sometimes but once reboot it tends to correct **What problems is Motive solving and how is that benefiting you?** Ability to keep an eye on every aspect of our drivers day and help to quickly asses situations ### 44. Reliable Tracking, Needs Real-Time Precision **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I like how Motive shows me exactly where my trucks are and have been. The feature I really appreciate is the camera that shows exactly what the driver is looking at, which is really nice. It helps me know if the driver is at the correct location or not. I use it numerous times a day to check driver status. **What do you dislike about Motive?** Sometimes it is a bit delayed making it harder to see exactly where a truck is. Sometimes that last update will be an hour old or so. **What problems is Motive solving and how is that benefiting you?** Motive helps me track fuel trucks, showing exactly where they are and have been. The camera feature lets me see what the driver is looking at, confirming if they're at the right location. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 45. Real-Time Fleet Tracking with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Mike F. **Reviewed Date:** April 20, 2026 **What do you like best about Motive?** I use Motive for truck tracking and diagnostics, and I really like the live tracking feature. It keeps our customers updated in real time on their orders, and I value the focus on driver and vehicle safety. The harsh event tracking and safety scores are features I appreciate. The installation was very easy, which made it convenient to get started. Since using Motive, I really think it has improved our fleet. **What do you dislike about Motive?** The event logging and alert system could be refined a bit more. There are a lot of false reports or harsh events that seem to be nothing or false alarms. **What problems is Motive solving and how is that benefiting you?** I use Motive for real-time truck tracking, customer updates, driver and vehicle safety, and monitoring truck diagnostics and repairs. **Official Response from Gary Smith:** > Thank you so much for your kind words, Mike! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! ### 46. Amazing complementary software - could be perfect with a small improvement! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Motive?** Seeing the vehicle fault codes remotely has been very helpful, but what we use it most for, is seeing detailed stops along the chauffeur's route, rechecking their path for billing purposes has been instrumental to making sure everything runs smoothly. The quick camera access is always welcome and has solved many issues in our dynamic work environment. **What do you dislike about Motive?** The worst thing I've encountered so far is the search function, it seems very unintuitive for some reason, I'd love to have a single search bar to look up dates, drivers or vehicles in one text input box. **What problems is Motive solving and how is that benefiting you?** Actual real-time location monitoring, checking fault codes when chauffeurs report issues - these things are instrumental in our company. By far the most-utilized feature is the maintenance tracking, when chauffeurs make the pre & post-trip inspections, it really helps us stay on top of issues and have our fleet running smoothly with minimal downtimes. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 47. Transformative Fleet Safety with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Larry W. | Safety & Yard Manager of Vero Beach Fl. , Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Motive?** I find Motive to be the solution for the twenty-first century for a company like ours, with 2,000 plus employees and 1,500 plus vehicles on the road. It ensures clear communication and safety for our employees. I appreciate the intuitive dashboard. Information is right at my fingertips, and with just a click, I can check on any vehicle anywhere in the country. I love that I can request a copy of a video from a vehicle, and it's sent to me within a minute or two. This helps me share and communicate our expectations with employees. The support is incredible — just a phone call or an email away, and they are ready to dig in and resolve any issues together. The company's approach makes them feel like partners rather than just a service provider. The initial setup was a very positive experience with their team working professionally alongside ours. **What do you dislike about Motive?** Nothing right now. **What problems is Motive solving and how is that benefiting you?** I use Motive for safety problems in our fleet. It helps us communicate clearly with 2,000 employees, ensuring the safety of 1,500 vehicles. The intuitive dashboard provides instant access to vehicle information, and video requests help communicate expectations. **Official Response from Gary Smith:** > Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 48. Top-Tier Safety Tool with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Motive?** I like the in-depth and detailed views into safety events, hours-of-service violations, fuel consumption, and statistical data that Motive provides. It makes my tasks time-efficient and more effective overall. The technical support communicates very well. My company's account manager is attentive and responsive. I can see the location of our units at all times, with the location updated quickly and accurately. The dashcam picture quality is clear, and its point of view allows my company to capture exactly what happened in an accident or near-miss accident. I am able to work with drivers on their poor driving habits and encourage good driving habits because Motive sends the video footage when there's a hard-braking event, hard-cornering event, and hard-acceleration event. Motive provides analytical data for my fleet, including safety data, event data, data comparison, and fuel usage, which allows me to manage my fleet better due to its accuracy and the time saved from gathering and analyzing the data myself. Motive does it all for me! Setting it up was fast and easy. **What do you dislike about Motive?** I would like to be able to create a safety event from video footage I request from a unit so I can address an issue with a driver. I would like to remove a driver assignment to a driver walkthrough without having to contact technical support to do it for me. I would like to be able to create reminder notifications for drivers who have messages unread in their driver app. **What problems is Motive solving and how is that benefiting you?** Motive keeps my fleet safe and compliant by providing quick, accurate location updates and clear dashcam footage. It highlights violations, helps improve driver habits, and delivers detailed safety and fuel data, saving me time on analysis. **Official Response from Gary Smith:** > Thank you so much for your kind words. We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 49. Enhances Driver Safety with Superior Camera Features **Rating:** 5.0/5.0 stars **Reviewed by:** Dorothy E. **Reviewed Date:** February 17, 2026 **What do you like best about Motive?** I like how Motive helps us locate drivers and assess if they are complying with company, state, and federal laws. The camera feature stands out to me, especially its ability to detect front and in-cab awareness, which is crucial for determining fault in accidents. If a driver gets into an accident or if someone reverses into our vehicle, we can determine who is at fault. The inside camera is also beneficial for seeing if someone tries to get into a confrontation with a driver, where it's often the guest's word against the driver. Additionally, the initial setup of Motive was very easy. **What do you dislike about Motive?** I dislike some of the posted speed limit readings, it is pulling the wrong information. On the H1 viaduct to the airport, drivers are getting dinged for the wrong speed limit. Below the freeway is 35mph, and up above is 55mph. Motive pulls the 35 instead of the 55. **What problems is Motive solving and how is that benefiting you?** Motive helps us locate drivers and ensures they comply with laws. The camera features allow us to determine fault in accidents and verify driver confrontations accurately. **Official Response from Gary Smith:** > Thank you so much for your kind words, Dorothy! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ### 50. Innovative Fleet Manager with Exceptional Attention **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver B. **Reviewed Date:** February 17, 2026 **What do you like best about Motive?** I really like the friendly and intuitive interface of Motive. It is a very comprehensive fleet management platform and is constantly innovating. These features make training new staff easier, as all the tools Motive offers are very intuitive and easy to understand. Additionally, it always keeps us at the forefront of transportation. I also value the constant support from the Motive team during the setup, which made things easier. **What do you dislike about Motive?** The frequency of trailer positioning when not linked to a vehicle, as in other GPS platforms the positioning is much more frequent. In Motive, it is every 6 hours, while in other platforms it is every 30 minutes. **What problems is Motive solving and how is that benefiting you?** Motive allows me to control my fleet in real-time, improving road safety by evaluating and training operators with bad driving habits. It also optimizes fuel performance and simplifies staff training thanks to its intuitive interface and constant updates. **Official Response from Gary Smith:** > Thank you so much for your kind words, Oliver! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com, Live Chat or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Motive ## Motive Discussions - [What is Motive (Formerly KeepTruckin) used for?](https://www.g2.com/discussions/what-is-motive-formerly-keeptruckin-used-for) - 2 comments, 1 upvote - [Do you like being deceived and lied to?](https://www.g2.com/discussions/do-you-like-being-deceived-and-lied-to) - 2 comments, 1 upvote - [h](https://www.g2.com/discussions/motive-formerly-keeptruckin-h) - 1 comment, 1 upvote - [When do you expect to have the Canadian Rules and Regulations out and running?](https://www.g2.com/discussions/when-do-you-expect-to-have-the-canadian-rules-and-regulations-out-and-running) - 2 comments, 1 upvote - [2021 Freightliner installation](https://www.g2.com/discussions/42936-2021-freightliner-installation) - 1 comment, 1 upvote - [View Motive pricing details and edition comparison](https://www.g2.com/products/motive-technologies/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+14%3A19%3A49+-0500&secure%5Bsession_id%5D=eb746eaf-ab20-4dc2-9f96-a345734f12f6&secure%5Btoken%5D=8f8835a9e6f28121e98969502cdba27332f31a92bb38a5a8935e9d340b203321&format=llm_user) ## Motive Integrations - [Axon Trucking Software](https://www.g2.com/products/axon-trucking-software/reviews) - [B2W Maintain](https://www.g2.com/products/b2w-maintain/reviews) - [CloudTrucks](https://www.g2.com/products/cloudtrucks/reviews) - [Coast](https://www.g2.com/products/coast-2025-05-06/reviews) - [CruiseControl](https://www.g2.com/products/cruisecontrol/reviews) - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews) - [Ditat](https://www.g2.com/products/ditat/reviews) - [Fleetio](https://www.g2.com/products/fleetio/reviews) - [Fleetworthy](https://www.g2.com/products/fleetworthy/reviews) - [Fleetworthy Weigh Station Bypass](https://www.g2.com/products/fleetworthy-weigh-station-bypass/reviews) - [FourKites](https://www.g2.com/products/fourkites/reviews) - [Fullbay](https://www.g2.com/products/fullbay/reviews) - [Goods Transport System (GTS)](https://www.g2.com/products/goods-transport-system-gts/reviews) - [Google Maps Platform](https://www.g2.com/products/google-maps-platform/reviews) - [Google Sheets for Confluence - Workspace Connector](https://www.g2.com/products/google-sheets-for-confluence-workspace-connector/reviews) - [HCSS](https://www.g2.com/products/hcss/reviews) - [HIghways.io](https://www.g2.com/products/highways-io/reviews) - [LoadMaster](https://www.g2.com/products/loadmaster/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MobiWork](https://www.g2.com/products/mobiwork/reviews) - [Netradyne](https://www.g2.com/products/netradyne/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [ORBCOMM](https://www.g2.com/products/orbcomm/reviews) - [OrgWiki](https://www.g2.com/products/orgwiki/reviews) - [osapiens](https://www.g2.com/products/osapiens/reviews) - [Penske](https://www.g2.com/products/penske/reviews) - [Platform Science Connected Vehicle Platform](https://www.g2.com/products/platform-science-connected-vehicle-platform/reviews) - [PortPro](https://www.g2.com/products/portpro/reviews) - [PrePass](https://www.g2.com/products/prepass/reviews) - [project44](https://www.g2.com/products/project44/reviews) - [Prophesy Dispatch, a Körber product](https://www.g2.com/products/prophesy-dispatch-a-korber-product/reviews) - [Quintiq Logistics Planning](https://www.g2.com/products/quintiq-logistics-planning/reviews) - [Relay](https://www.g2.com/products/relay-2024-06-14/reviews) - [Relay Network](https://www.g2.com/products/relay-network/reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [SOTI MobiControl](https://www.g2.com/products/soti-mobicontrol/reviews) - [Tenstreet for Carriers](https://www.g2.com/products/tenstreet-for-carriers/reviews) - [TORO](https://www.g2.com/products/toro/reviews) - [Toro TMS](https://www.g2.com/products/toro-tms/reviews) - [Transflo](https://www.g2.com/products/transflo/reviews) - [Trimble Connect](https://www.g2.com/products/trimble-connect/reviews) - [Trimble TMS](https://www.g2.com/products/trimble-tms/reviews) - [Trimble TMT Fleet Maintenance (Formerly TMW Systems)](https://www.g2.com/products/trimble-tmt-fleet-maintenance-formerly-tmw-systems/reviews) - [Trinium-TMS](https://www.g2.com/products/trinium-tms/reviews) - [Trucker Tools](https://www.g2.com/products/trucker-tools/reviews) - [Truckpedia TMS](https://www.g2.com/products/truckpedia-tms/reviews) - [Vektor TMS](https://www.g2.com/products/vektor-tms/reviews) - [WEX Fuel Cards & Fleet](https://www.g2.com/products/wex-fuel-cards-fleet/reviews) - [Whip Around](https://www.g2.com/products/whip-around-whip-around/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - [Workday Talent Management](https://www.g2.com/products/workday-talent-management/reviews) ## Motive Features **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking **Asset Definition** - Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking **Records Management** - Dispatch records - Truck maintenance records - Driver pay records - Mileage reports - IFTA reports - Fuel management reports - Driver analytics **Reporting** - Expense reporting - Fuel reports - Vehicle reporting - Service costs **Vehicle Tracking** - Alerts - Locations - Fuel Consumption - Inventory - Geofencing **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior **Deliveries** - ETAs - Proof of delivery - Route Optimization **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking **Accounting** - Invoicing - Payroll - Accounts Receivable/Accounts Payable **Task Alerts** - Maintenance alerts - Mileage reminders - Notifications **Driver Tracking** - Alerts - Mileage - Performance - ETAs **Dashcam** - Automatic Incident Detection - Safety Score - Automated Footage Upload **Order Management** - Order processing **Planning** - Calendar - Maintenance priority - Scheduling **Analytics** - Vehicle Performance - Driver Performance - Cost **Agentic AI - Asset Tracking** - Natural Language Interaction **Analytics** - Vehicle Performance - Driver Performance - Costs **Routing and Dispatch** - Truck routing **Work Orders** - Approval and Rejection - Automatic service records - Shop communication - Inspection **Agentic AI - Fleet Tracking** - Proactive Assistance - Decision Making **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Agentic AI - Trucking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI - Fleet Management** - Text Summarization ## Top Motive Alternatives - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (4,874 reviews) - [Lytx](https://www.g2.com/products/lytx/reviews) - 4.3/5.0 (185 reviews) - [Geotab](https://www.g2.com/products/geotab/reviews) - 4.5/5.0 (199 reviews)