Motive Reviews & Product Details

I like that Motive covers different fleet needs, and I find new helpful features every day. I can see where my assets and employees are in real time, get accurate ETAs, and keep track of DQ files, document due dates, and maintenance updates. The precise fuel reports help me report to IFTA and track where fuel is going, how much is being used, and over what time period. They can also help me spot when a truck is losing more fuel than usual, while the codes that appear when a warning light comes on give me some direction about the possible cause. When I have questions about the software or a feature, the AI chatbot gives me quick answers. The setup was as smooth as it could be, and the sales rep was on top of our needs and concerns while installing and setting up the hardware. Review collected by and hosted on G2.com.

At first, I found it hard to adjust all the settings to my needs. Sometimes, though not very often, everything disconnects and the dashboard stops updating where my units are, usually for about 3–5 minutes. I have to keep refreshing the page or open the website on a different page before everything runs smoothly again. Review collected by and hosted on G2.com.

As the Safety Manager, I’ve found this system very helpful because it gives me one place to manage all of my driver qualification documents. I no longer need to keep paper files, and I can easily drag and drop documents into Motive and assign them to the correct driver. The AI scan pulls in the data and also sends reminders to both the manager and the driver when documents are expiring and need renewal.

I also really like the Safety tab and being able to track each driver’s safety score. The coaching feature has been great as well, since it lets the operations manager coach drivers on their performance with just a click. The system collects the safety data so we can watch and review driver behaviors together and have a clear conversation about what needs improvement. Review collected by and hosted on G2.com.

I’m a very new user, and so far I haven’t run into any downsides. My only real gripe has been getting all the administrative settings configured and having the cameras installed, but that’s something you’d need to do with any telematics company. Once our processes are set up and in place, the system should essentially run itself, which we’re excited about. Review collected by and hosted on G2.com.

Tracking and telematics is top notch, allowing us to identify performance of our drivers and trucks. This enables better decision making when it comes to routes, employee reviews, and equipment health/maintenance. We've been customers for several years. Implementation was easy. Adding new technology, such as cameras and fuel cards, was virtually plug and play with plenty of support when needed. The system allows monitoring of the performance of our drivers and trucks, even dialing down fuel consumption and fuel partner programs using the Motive fuel card. The pricing is very competitive with other systems and offers more value for your dollar. The AI analyst is very useful when digging into all of the data produced by the system. The desktop and apps for drivers are easy to navigate, to point of being intuitive. They run quickly with live data feeding into the desktop. Review collected by and hosted on G2.com.

We haven't come across any downsides yet. Review collected by and hosted on G2.com.

1.- The tracking mode facilitates guiding our operators, allows real-time monitoring of our units, and provides follow-up in critical situations. 2.- Travel image history is a tool that allows us to quickly track an event, as it stores images every 5 minutes, providing a clear view of the follow-up. 3.- Geofences, the geofence entry alert helps us notice any route deviation, as the configuration sends us an immediate notification when our vehicle enters a geofence previously created with this feature. 4.- Cameras are a tool that helps us provide safer monitoring of our units and operators, as configurable alerts greatly support achieving our security objectives. Review collected by and hosted on G2.com.

1.- Alerts arrive delayed both on the platform and on WhatsApp. 2.- Warranties should expedite the process of replacing faulty equipment. 3.- Geofences should make the background of the geofence name and icon transparent, as this visually contaminates the map and affects the tracking of our units. 4.- Sends a disconnection alert for cameras when they are not disconnected. 5.- Although it doesn't happen often, cameras freeze and stop updating the image, requiring a reset of the Gateway and the camera to restore it, which can affect us at a critical moment when we don't have vision in an event. 6.- Reports should allow selecting not only the date but also the time to establish a more precise criterion in a history. Review collected by and hosted on G2.com.

I had to downgrade from my previous review because I am seeing the same issues with Motive as with any other provider. Starting out the customer service was top notch. Then after signing contract with them we started getting customer service reps that did not speak english well and were unable to assist with routine issues due to the binders they work from not having the answers in them. And to add to that they have begun to use an A.I. troubleshooting model and there is almost no way to speak to a REAL PERSON. Review collected by and hosted on G2.com.

Continue to offer the same outstanding customer service after contracts are signed Review collected by and hosted on G2.com.

The machine learning (AI) built into the devices is very smart. The app and website are easy to use, with plenty of built-in features that support our day-to-day operations. Since we started using Motive, we’ve seen an 82% decrease in accidents across our company. The additional tools in the system—like electronic logging, maintenance records, and real-time vehicle metrics—also make it much easier to manage our fleet. I’ve never had any performance issues. While I don’t know the price of the cameras, I do know the return on investment has been very high, mainly because accidents have dropped since we integrated Motive into all of our vehicles. Review collected by and hosted on G2.com.

I have yet to find anything that needs improvement. Review collected by and hosted on G2.com.

it's very intuitive to use, the GUI is nice and feels easy to understand, but the thing that blew my mind was the AI cameras. It's going to be a total game changer for us. The support has been awesome too, very quick answers and solutions. We can integrate basically the same as with our past provider, with top performance, and the price has been the nicest thing yet. We even want to move our assets with motive too and have everything under one awesome account! Review collected by and hosted on G2.com.

The only thing that we've been having issues with is the navigation between the trucks in the platform. It would be great if there was a tool that let us change between the history of the trucks more easily. Review collected by and hosted on G2.com.

What we love most about Motive is the visibility and control it provides over our fleet in real-time. Its platform is intuitive and allows us to centralize important information for our operation, such as unit location, operator behavior, and safety alerts.

We also highlight the use of technology and artificial intelligence in its cameras, as it helps us identify risky behaviors, prevent accidents, and improve our safety indicators.

Another aspect we highly value is the quality of customer service. The Motive team has shown excellent willingness to address our questions, follow up on our requirements, and provide support to make the most of the platform's tools. Having an accessible and committed support team represents a significant added value for our operation.

In general, Motive has allowed us to better track our operation, make more informed decisions, and strengthen the safety of our fleet. Review collected by and hosted on G2.com.

Although our experience with Motive has been very positive, we believe there are some areas of opportunity that could further improve the platform.

One of the main aspects is the accuracy and update of the GPS location of the trailers (Asset Gateways), as we have occasionally experienced delays in the information, which can hinder timely tracking of our units.

We also believe it would be beneficial to have more customization options in alerts, reports, and geofences, to adapt them more specifically to the needs of our operation.

In general, we believe these are aspects that can be perfected, and we value the Motive team's willingness to listen to our observations and work on solutions that contribute to improving the customer experience. Review collected by and hosted on G2.com.

The recent issue raised below has mired my view of any new update that might be news worthy on the platform as it has a significant impact on our operations and critical deliverables. Review collected by and hosted on G2.com.

Of recent, the graphic display for the map showing the street names and the assets goes blank and does not show the street names. Just shows the asset on a bland screen. Happened the first time and I assumed it was probably a loading error that would be resolved in no time. Took some days before it was rectified and has been happening very often ever since. This doesn't help in our kind of business where real time tracking and asset positioning is crucial in providing timely updates to our clients. Review collected by and hosted on G2.com.

What I like most about Motive is that it lets us manage and monitor our fleet across multiple locations from one centralized platform. Being able to track vehicles and equipment in real time, review dash camera footage, monitor driver safety, and manage fuel cards has made our day-to-day operations much more efficient. I also really value the visibility it gives us into the fleet, because it helps us spot potential issues early, strengthen accountability, and address safety concerns before they turn into bigger problems. The reporting features are especially useful when we need to review driver activity, equipment usage, and overall fleet performance. Overall, Motive has been a valuable tool for keeping us organized, improving communication between our regions, and maintaining better control over fleet operations. Review collected by and hosted on G2.com.

What we dislike most about Motive is the ongoing technical issues, inconsistent equipment performance, and the delays in getting certain concerns resolved. We’ve repeatedly run into fuel cards being declined even though they are active and unlocked, as well as cameras and vehicle trackers that won’t connect or don’t function properly. We’ve also had trouble accessing certain features within the platform. Another major frustration is how long it can take to troubleshoot defective equipment, receive replacements, or get straightforward answers about billing and contract terms. We would also like better visibility into which devices are actively working and which are not, without having to manually check each one. While Motive offers great features, these recurring problems create unnecessary administrative work and can disrupt daily operations across our regions. We would appreciate faster resolutions, more proactive communication, clearer billing information, and improved equipment reliability. Overall, we value Motive and what it provides, but there is definitely room for improvement in customer support, device performance, and overall operational efficiency. Review collected by and hosted on G2.com.