PrePass Reviews & Product Details

its nationwide toll coverage. Having one device that works across multiple states, rather than being limited to just a few, makes managing tolls much easier and more convenient for our fleet. Review collected by and hosted on G2.com.

What I dislike about PrePass is that the devices are quite bulky and require two AA batteries. I think a smaller, more modern, rechargeable device would be much more convenient. Review collected by and hosted on G2.com.

We use the PrePass option for toll roads only and don't use the weigh station bypass feature. The transponder is mounted inside the cab and automatically records our toll road trips. We get a small discount on tolls, and I like that there is no paper documentation. Everything can be checked in the online account, including the date, time, and section of the road. Review collected by and hosted on G2.com.

What I dislike most is how toll road information is displayed in the online account. The tolls are listed mainly by the toll road provider, which often doesn't tell me where the road or a specific toll segment is located. I have to search Google for the provider, figure out what roads they operate, and then determine which section we actually traveled and how much that specific section costs. This is very time-consuming and inconvenient. It would be much better if PrePass provided a map link next to each transaction showing the exact road and toll segment, along with the provider, date, time, and other transaction details.

I also have a serious issue with their email support. In my experience, responses can take 2–3 weeks. For example, we were charged about $220 for a roughly 9-mile toll segment near Washington, D.C. I contacted support to ask why the charge was so high and what vehicle category we had been placed in. After waiting about two weeks, I was told that the vehicle category was correct and that the toll amount was not something they could dispute.

I then asked for evidence showing that our vehicle had actually traveled through that toll segment. After waiting approximately another two weeks, I was told that the toll provider only keeps the relevant records for 30 days and that the records were no longer available. Because of the long response times, by the time my request was addressed, I could no longer obtain the evidence I was asking for.

Based on this experience, I would recommend checking invoices immediately after receiving them and calling right away if something looks wrong. In my experience, the written support option is not practical for time-sensitive billing issues because the response time can exceed the period during which supporting records are available. Review collected by and hosted on G2.com.

It is a great benefit for our drivers, it allows them to save time and stress of going through the weigh stations, since adding the mobile PrePass application it has been an even smoother process for them. It offers additional safety, weather, and traffic warnings with the mobile application that the drivers appreciate as well. Review collected by and hosted on G2.com.

My only real complaint is the transponder batteries give no notice before going dead leaving the transponders not working. Review collected by and hosted on G2.com.

I love that it gives you the option to bypass the weight station without losing time. EASY TO USE AND MAKES MY JOB EASIER. THE CUSTOMER SUPPORT IS QUICK AND NICE. IT'S WORTH THE MONEY I'M PAYING. Review collected by and hosted on G2.com.

NOThing that I mentioned yet. everything works fine so far Review collected by and hosted on G2.com.

I really appreciate the customer support from PrePass. They're very reliable and always there for me whenever I have an issue or need to change my equipment or license plate numbers. I just give them a call, and they help me out. The setup was also quick and easy, which I found convenient. Review collected by and hosted on G2.com.

I think PrePass is doing pretty well overall. There's nothing major that's bothersome, but maybe they could work on the user interface a bit or create a better app. I'm not aware of any app for my iPhone that could help me handle things without having to call customer support so often. Review collected by and hosted on G2.com.

I like how PrePass makes it easy for us to bypass weigh stations and inspection facilities, which saves time for all of our drivers. The installation and ordering process is straightforward, and managing the monthly reporting is also effortless. Skipping scales not only conserves fuel but also eliminates needless idling, offering a clear time-saving advantage. Additionally, I found the initial setup to be very easy with a helpful team on staff to assist when I had questions about switching truck VINs on the pass. Review collected by and hosted on G2.com.

I find the PrePass device a bit bulky. I'd love to see it made with thinner materials or maybe as a digital strip to place on the windshield. That would be a nice improvement. Review collected by and hosted on G2.com.

Bypassing weight stations saves me significant time and saves me fuel, plus decreases wear and tear caused by frequent stop and go Review collected by and hosted on G2.com.

Nothing at all so far. Both the app and the windshield console are working perfectly Review collected by and hosted on G2.com.

I really like that everything in PrePass is very efficient. It truly makes my life on the road easier. Additionally, the initial setup was very easy and quick, which is a big plus for me. I am very satisfied with the service and don't have to worry about accumulating toll road or bridge charges. Review collected by and hosted on G2.com.

I have liked everything so far Review collected by and hosted on G2.com.

I like using PrePass for my truck because it saves me time by informing me if I need to go into scale or not. The feature with the green or red light is valuable for its time-saving aspect. Setting up PrePass was very easy, which was a relief. Overall, I feel everything is working well, and I'd highly recommend it, giving it a 10 out of 10. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

PrePass is one of the best tools for my trucking company to travel cross-country. I really appreciate that any time I need assistance, they answer quickly. The website is really easy to use, and the devices in the trucks work well. The initial setup was straightforward and easy. PrePass is well-priced and effectively addresses issues with scale time, helping us keep moving efficiently. Review collected by and hosted on G2.com.

Some older people with no technology knowledge have issues with the app, which could be improved. Despite the devices working well, the app seems to be less intuitive for those not tech-savvy. Review collected by and hosted on G2.com.