# Verizon Connect Reviews **Vendor:** Verizon Connect **Category:** [Fleet Management Software](https://www.g2.com/categories/fleet-management) **Average Rating:** 3.8/5.0 **Total Reviews:** 957 ## About Verizon Connect Unlock your business’ full potential with Verizon Connect. We combine the power of the world’s most reliable network with AI-driven insights to bring total visibility to your fleet operations. We are more than just a provider; we’re a partner dedicated to your safety, productivity, and future sustainability. From real-time driver coaching to predictive analytics, we help provide the clarity you need to innovate, optimize, and confidently navigate the road ahead. Let’s connect. ## Verizon Connect Pros & Cons **What users like:** - Users appreciate the **fantastic reporting and backend features** of Verizon Connect, enhancing their tracking and analytics experience. (5 reviews) - Users find Verizon Connect to have a **user-friendly interface** , making management tasks straightforward and efficient. (4 reviews) - Users value the **robust reporting** and alerts features, enhancing their experience with detailed analytics and functionality. (4 reviews) - Users praise the **detailed reporting features** of Verizon Connect, highlighting robust analytics and alerts for effective management. (4 reviews) - Users value the **real-time data** provided by Verizon Connect, enhancing their tracking and reporting capabilities significantly. (3 reviews) - Real-time Updates (3 reviews) - User-Friendly (3 reviews) - Easy Setup (2 reviews) - Real-time Tracking (2 reviews) - Simplicity (2 reviews) **What users dislike:** - Users report **poor customer support** from Verizon Connect, facing unresponsive service and unresolved installation issues. (7 reviews) - Users experience **poor support** from Verizon Connect, highlighting installation failures and unresponsive customer service as major issues. (7 reviews) - Users find Verizon Connect to be **expensive** yet lacking in reliable service and timely support, causing significant financial strain. (6 reviews) - Users encounter significant **billing issues** with Verizon Connect, facing unreceived invoices and service disconnections despite payments. (3 reviews) - Users express frustration over **billing problems** with Verizon Connect, facing issues like lack of invoices and unresponsive service. (3 reviews) - Users report significant **delays** in service delivery and unresponsive support, leading to frustrating and unmet expectations. (3 reviews) - GPS (3 reviews) - Connectivity Issues (2 reviews) - GPS Problems (2 reviews) - Missing Features (2 reviews) ## Verizon Connect Reviews ### 1. Severe Disappointment with Verizon Connect **Rating:** 0.0/5.0 stars **Reviewed by:** Abe G. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Verizon Connect?** Nothing, it was an awful experience. **What do you dislike about Verizon Connect?** Verizon Connect was absolutely trash. It caused more problems than it solved. We were promised it would be ready to use in Canada in time for when ELDs became mandatory, and that did not happen. The setup was a hassle, requiring each device to be hardwired into trucks by a third-party mechanic, which was complicated for a fleet of 60 trucks. The tracking feature was disappointing as it wasn't a live tracker, just an update every five seconds. Nothing worked well, and they need to improve everything or just scrap the whole project. It should have been a simple plug-and-play solution instead of needing to hire a technician for installation. **What problems is Verizon Connect solving and how is that benefiting you?** Verizon Connect didn't solve any problems; it caused more issues, like not being ready for use in Canada and requiring complex installations. **Official Response from Heather Florek:** > Abe, Thank you providing this feedback. We sincerely apologize for the frustration. We understand that downtime and compliance delays are unacceptable for any business. If you would like to discuss this further, please contact us at customer.info@verizonconnect.com. ### 2. Great Efficient Fleet Tracking with Helpful Insights **Rating:** 2.5/5.0 stars **Reviewed by:** Elena E. | Safety manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Verizon Connect?** I like Verizon Connect for its reliable real-time GPS tracking, easy-to-use dashboard, and detailed reporting. It helps improve driver safety, reduce fuel costs, and streamline operations. The insights and automation tools make managing a fleet more efficient and cost-effective overall. **What do you dislike about Verizon Connect?** I dislike that Verizon Connect doesn’t allow putting devices on hold or temporarily suspending tracking without removing them. This makes managing seasonal or infrequently used assets less flexible and can lead to unnecessary charges or administrative work. **What problems is Verizon Connect solving and how is that benefiting you?** Verizon Connect solves key fleet management problems like lack of visibility, inefficient routing, rising fuel costs, and unsafe driving behaviors. By providing real-time tracking, driver performance data, and optimized routes, it helps reduce fuel use, improve safety, cut operational costs, and boost productivity. This leads to smoother daily operations and better decision-making. **Official Response from Heather Florek:** > Hi Elena, Thank you for taking the time to share your feedback about Verizon Connect. We are glad to see you recognize the benefits of our product. We hear you on the need for more flexibility with seasonal assets. While our current structure requires active subscriptions for connected devices, we are constantly looking for ways to improve our fleet management workflows based on user input like yours. If you would like to discuss it further, you can contact us anytime at customer.info@verizonconnect.com. ### 3. Falls Short in Every Aspect **Rating:** 0.5/5.0 stars **Reviewed by:** Adrianne G. | Director, Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Verizon Connect?** The VZ signal is great, it was consistent and only went down when AWS was down during the big outage a year ago, however, with that said - the vehicle devices would fail constantly. **What do you dislike about Verizon Connect?** The devices we received for installation never worked right with our vehicles, it did not have the cabin facing cameras we requested and they would constantly drain our vehicle batteries - causing lots of hardship on our team. We had to spend THOUSANDS to replace several EV car batteries and our mechanic said it was due to the VZC system. VZC has terrible installation vendors that do not know what they are doing or how to manage the devices. We received horrible customer service from Verizon when we flagged that we had issues. They refused to rectify the situation. **What problems is Verizon Connect solving and how is that benefiting you?** Absolutely nothing, we recently switched to Samsara and are SO much happier with our service. The devices work, they do not fail, our fleet is tracked with both front facing, cabin facing and rear facing cameras and we are also able to maintain our vehicles PM alerts and so much more with Samsara. ### 4. Terrible Trouble Shooting and Repairs **Rating:** 0.0/5.0 stars **Reviewed by:** Paul K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Verizon Connect?** The online reveal page and phone application. **What do you dislike about Verizon Connect?** We’ve had an extremely disappointing experience with Verizon Connect. The system itself is fine when it works, but getting support or service is an ongoing nightmare. For starters, their contracts are rigid and inflexible—once you're in, you're stuck, regardless of the problems you encounter. When issues arise (which they frequently do), don’t expect quick resolutions. Verizon takes an incredibly long time to fix even basic problems. There’s no dedicated account manager or point of contact. Every time you call their 1-800 number, you’ll speak to a different person, even if it’s regarding the same issue. Be prepared to repeat the entire story every single time. Emailing support is equally frustrating—they often don’t respond at all, and when they do, the follow-through is poor at best. Simple requests like transferring equipment from an old vehicle to a new one? They can’t seem to handle it without confusion or delays. We’ve had an ongoing issue with the ELD and GPS system in one of our units for over six months, which directly affects our IFTA tax reporting and compliance. It’s unacceptable, and the only reason we’ve managed to stay compliant is thanks to our leasing agency, which thankfully offers a much more reliable tracking system. I would not recommend Verizon Connect to any business that values timely support, functional systems, and competent customer service. **What problems is Verizon Connect solving and how is that benefiting you?** The ELD and GPS tracking system. **Official Response from Heather Florek:** > Hi Paul, Thank you for taking the time to share your feedback about customer support and contract terms. We value your business and apologize that you had a negative experience. If you would like to discuss it further, you can contact us at customer.info@verizonconnect.com so we can assist you. We are committed to working with you to resolve this matter. ### 5. All-in-One Platform That Connects My Business and Team Perfectly **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon R. | Founder, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Verizon Connect?** Allows me to fully connection between by business and me, then to connect and share with my employees. The best thing was I was able to cancel several services due to all the stuff offered **What do you dislike about Verizon Connect?** I have yet to find anything I dont like so im 100% pleased **What problems is Verizon Connect solving and how is that benefiting you?** Links between employees and executives in a company. Allows security and all to be done correctly **Official Response from Heather Florek:** > Brandon, Thank you for sharing your experience with us. We are thrilled to hear that you are satisfied with our products and services. We appreciate your business. ### 6. User-Friendly App with Efficient Plan Management **Rating:** 4.5/5.0 stars **Reviewed by:** Ata K. | Professor, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Verizon Connect?** I like using the Verizon Connect app as part of my family plan because it makes it easier to manage my plan payment and history. It's an easy-to-use app, and I like the structure of it. I find the bill payment feature particularly valuable. The initial setup was very easy and user-friendly. I would rate it a 9 out of 10 in terms of recommending it to others. **What do you dislike about Verizon Connect?** Nothing **What problems is Verizon Connect solving and how is that benefiting you?** Verizon Connect makes it easier to manage my plan payment and history. It's an easy-to-use app, and I like the structure of it. The bill payment feature is particularly valuable for me. **Official Response from Heather Florek:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. ### 7. Prolonged downtimes and repeated failures across: hardware, installation, support, and data services **Rating:** 0.0/5.0 stars **Reviewed by:** Trevor W. | Branch Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Verizon Connect?** Live map is decent when data is available. Non-powerd asset trackers are easy to install. Robust reporting and alerts on the equipment that functions. **What do you dislike about Verizon Connect?** Under our Master Subscription Agreement (MSA) with Verizon Connect, we expected reliable hardware, timely installations, responsive support, and accurate data reporting. Regrettably, Verizon Connect has repeatedly breached multiple contractual obligations, leaving critical issues open well beyond acceptable timeframes as defined in the MSA. Despite all our efforts, neither Customer Support nor our Account Manager has resolved these issues. Below is a detailed summary of each breach, associated case numbers, and durations: 1. Hardware Failures (Section 2.6 – Service Eligibility & Equipment Conditions) Cases: 07838778, 07856289, 07856360 Issue: Trackers, sensors, and dashcams non-functional Duration: Ongoing for > 90 days without permanent resolution 2. Faulty Installation (Section 3 – Installation and Services Timeline) Case: 1001430236 Issue: T-28 GPS/camera install completed 11/11/2024 never went online; reported 12/5/2024 Duration: > 120 days unresolved 3. Unresolved Support Tickets (Section 4.4 – Support Obligations) Cases: 08675672 (created 8/6/2024, later disappeared), 09164387 (no meaningful updates) Issue: Diagnostic support requests ignored or closed without resolution Duration: > 30 days each; some > 8 months 4. Data Integration Failures (Section 6 – Data Security and System Reliability) Cases: 09087697 (Whip Around integration, 8/31/2024–1/10/2025, 132 days), 077779557 (API revoked 3/29/2023–9/11/2023, 166 days) Issue: Critical data feeds broken, blocking operational reporting Duration: 132–166 days 5. Roadside Assistance Delays (Section 7.3 – Reasonable Effort to Provide Service) Case: 07941531 Issue: Repeated 6+ hour dispatch delays for medium/heavy-duty vehicles Duration: 55 days to credit resolution; multiple recurrences 6. Ground for Termination (Section 14.2 – Termination Without Liability) All the above qualify as material breaches. None were remedied within 30 business days. Conclusion & Recommendation Given the prolonged downtimes, lack of accountability, and repeated failures across hardware, installation, support, and data services, we cannot recommend Verizon Connect. Prospective customers should exercise caution and verify that service level commitments will be honored before engagement. **What problems is Verizon Connect solving and how is that benefiting you?** Buyer beware ### 8. Good system, Performance but Costly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Verizon Connect?** Great tracking system, with solid integration and a clean, easy-to-use UI. **What do you dislike about Verizon Connect?** The pricing and overall ROI aren’t the best, and I’ve found the support and onboarding process challenging. **What problems is Verizon Connect solving and how is that benefiting you?** It helps integrate systems to streamline the process for tracking and performance. **Official Response from Heather Florek:** > Thank you for taking the time to share your feedback and for highlighting our easy-to-use UI and tracking capabilities. We’re glad to hear we are helping you streamline your performance. We also take your concerns about pricing and onboarding seriously. We are constantly working to improve our customer experience and your input helps us refine that. If there is anything specific we can do to further support your fleet’s goals, please don’t hesitate to reach out to your account team. ### 9. Easy Vehicle Management and Impressive GPS Features **Rating:** 5.0/5.0 stars **Reviewed by:** Marti S. | I, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Verizon Connect?** The simplicity to add vehicles, vehicle information, run reports and so much more. It offers true GPS updates and the replay feature is amazing. **What do you dislike about Verizon Connect?** Can't think of anything negative about Verizon Connect. **What problems is Verizon Connect solving and how is that benefiting you?** Keeping fleet on tasks, maintaining a true inventory of vehicles and current location of where all is in our three regions. ### 10. Extremely disappointed with Verizon Connect **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Verizon Connect?** Overall features are good able to fulfill our towing needs **What do you dislike about Verizon Connect?** Extremely disappointed with Verizon Connect. We signed up for camera installations for our fleet, but they failed to deliver on their promises. Only part of the work was completed, and despite repeated follow-ups, the rest was never scheduled or installed. Their account manager has been unresponsive and has not provided any proper resolution or due diligence. We’ve been charged full payments without receiving full service — this is unacceptable. Businesses like ours rely on timely service and accountability, and Verizon Connect has failed on both fronts. Would not recommend to anyone looking for reliable fleet solutions. **What problems is Verizon Connect solving and how is that benefiting you?** Billing and Customer support ## Verizon Connect Discussions - [What is Verizon Connect used for?](https://www.g2.com/discussions/what-is-verizon-connect-used-for) - 1 comment, 1 upvote - [Major Issues with GPS system](https://www.g2.com/discussions/major-issues-with-gps-system) - 1 comment, 1 upvote - [Worst customer service I have ever dealt with! You can't believe anything they say!](https://www.g2.com/discussions/worst-customer-service-i-have-ever-dealt-with-you-can-t-believe-anything-they-say) - 2 comments, 1 upvote - [HOW TO GET OUT OF CONTRACT?](https://www.g2.com/discussions/how-to-get-out-of-contract) - 1 comment, 1 upvote - [OVER ALL PERFORMANCE AND COSTS](https://www.g2.com/discussions/over-all-performance-and-costs) - 2 comments, 1 upvote - [View Verizon Connect pricing details and edition comparison](https://www.g2.com/products/verizon-connect/reviews/verizon-connect-review-2159964?section=pricing&secure%5Bexpires_at%5D=2026-05-26+17%3A16%3A03+-0500&secure%5Bsession_id%5D=cbfe4835-8dcc-497f-abd1-f43f0b2b0d96&secure%5Btoken%5D=6e628ce9af1a1652a51d57bffcffcf2154ff40e2c7464479fc55a9dfbf86086c&format=llm_user) ## Verizon Connect Integrations - [Lark](https://www.g2.com/products/lark-lark/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Verizon Connect Features **Routing** - Master Routing - Default Routes - Route Assignment **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking **Vehicle Tracking** - Alerts - Locations - Fuel Consumption - Inventory - Geofencing **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Scheduling** - Master Schedule - Constraints - Adjustments - ETA **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior **Deliveries** - ETAs - Proof of delivery - Route Optimization **Driver Tracking** - Alerts - Mileage - Performance - ETAs **Dashcam** - Automatic Incident Detection - Safety Score - Automated Footage Upload **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Optimization** - Priorities - Real Time - Dynamic Routing **Analytics** - Driver Performance **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Analytics** - Performance - Time & Costs - Productivity **Analytics** - Vehicle Performance - Driver Performance - Costs **Agentic AI - Fleet Tracking** - Proactive Assistance - Decision Making **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Generative AI - Fleet Management** - Text Summarization ## Top Verizon Connect Alternatives - [Geotab](https://www.g2.com/products/geotab/reviews) - 4.5/5.0 (180 reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (3,970 reviews) - [Motive](https://www.g2.com/products/motive-technologies/reviews) - 4.4/5.0 (2,951 reviews)