Verizon Connect Reviews & Product Details

There are no upsides to using this service Review collected by and hosted on G2.com.

Application doesn't function properly half the time. I spent a month working with them trying to get the app fixed. It temporarily worked and then broke again. Billing department is a nightmare. If you have a problem good luck getting someone on the phone that can address it. The folks at the call center will create a case and you will not be contacted or have your issue resolved. They will periodically label the case as being closed without contacting you or offering a solution. Good luck trying to cancel once signed up. I have spent over 20 hours on the phone for the past several months an sent several emails. They refer you to your CSM being the only one that has authority to do anything and your CSM will ignore all correspondence. Pretty sure this is Verizon connect protocol so that no one can cancel. When someone does respond they are going to state you owe the remainder of your 36 month contract even though they fulfilled none of their end of the contract.

I have reported Verizon connect to the Better Business bureau as a result of these unethical practices. Read the reviews over there for a true depiction of this service. I am not alone in these issues. Review collected by and hosted on G2.com.

The dashboard is fairly easy to use, and has some good features. Review collected by and hosted on G2.com.

1. We experienced a major issue with the service last year (still ongoing) where the units would go an extended period of time without sending back a signal; we asked them to fix it, but were just ghosted. We asked repeatedly, and they ignored us repeatedly. So we tried to leave and they said we’d have to pay them many thousands to end the contract early.

2. They signed us up for an extra unit last year. We just caught it. It was never installed nor did they ever send it to us, but we've been making monthly payments for it for the past 10 months. Given that is was never installed, we never wanted it, and it was clearly just a mistake, we asked for a refund. They said they could not give us a refund, and in fact, we'd have to pay them to get out of the contract. Review collected by and hosted on G2.com.

Real-time ability to track my fleet. Ability to communicsate with the drivers to correct any issues or relay information. Ability to know where my fleet is at all times of the day or night. Review collected by and hosted on G2.com.

I cannot write anything negative against the Verizon Connect system. Compared to my previous system Verizon Connect is Top-Notch in my opinion. Review collected by and hosted on G2.com.

I have been able to closely monitor my drivers activities and it got us a discount on our insurance. Review collected by and hosted on G2.com.

I have not had time to learn all the features, but no dislikes on the product so far. Review collected by and hosted on G2.com.

Tracking is excellent unless unit unplugged Review collected by and hosted on G2.com.

ELD is at times will leave a drive on the driving line after they have completed the DVIR and logged off the app. Usually, someone moves the truck for the next day and the driver automatically goes back to driving without knowing until the next day. Review collected by and hosted on G2.com.

I like that we can see live where all of our assets are. We can also give our clients fast service by seeing where the closest service crew is when problems arise. Review collected by and hosted on G2.com.

Some time the refresh takes long to show up on the live map. fast refresh would be great for better accuracy. Review collected by and hosted on G2.com.

Verizon Connect has helped us to keep track of our assets, make sure that maintenance is being done when needed and has also helped with payroll reporting and checking. We also like the variety of reports that are available - we have not needed a report that wasn't already listed. Review collected by and hosted on G2.com.

There really isn't anything that we dislike about the program. It works well, we can get any reports that we need out of the program very easily. Review collected by and hosted on G2.com.

I can see all my vehicle assets in one convenient place at the same time Review collected by and hosted on G2.com.

During the time I've used the Verizon Connect, I haven't found any issues or lack of features that I can complain about. Review collected by and hosted on G2.com.

Do not review the demo. Once you have reviewed and sign-up for their "free trial", they will start billing you whether you have the equipment or NOT. Review collected by and hosted on G2.com.

Verizon has the absolute worst customer service I have ever experienced. They are all hot at the very beginning of the demo to get you in, and if you do sign, they will start billing you immediately although you have not received any equipment. They use the "free-trial" as false advertising and have no intention of shipping any equipment for your use. Review collected by and hosted on G2.com.

Product does work. Sends updates like it should as well as notifying if someone is speeding or braking too hard Review collected by and hosted on G2.com.

Customer service, they overbilled for the longest time charging for cameras that we never received. Tried talking to Timothy Dirnberger <tim.dirnberger@verizonconnect.com>; Debra Delorge <debra.delorge@verizon.com>; Trisha M Haynes-Sump <trisha.haynes-sump@verizon.com> Lipsey, Ricky <ricky.lipsey@verizon.com> ,Kasting, Matthew <matt.kasting@verizonconnect.com> Sarah Musni had zero confidence in

Chandra Holmes in accounts receiveable that she would do her job and get me the information I needed. I would run for the hills with this company. RUN AWAY Review collected by and hosted on G2.com.

Accurate reporting and easy to generate reports Review collected by and hosted on G2.com.

Occasionally, reports do not display on mobile app and reports are limited to the prior day or an entire week.

The Timesheet report is not ideal for your industry and would be nice if additional customizing was possible Review collected by and hosted on G2.com.

The mobile app works great. Contractor will call wanting to know where their delivery is at, 39 seconds and I have the answer to the question. Review collected by and hosted on G2.com.

Elog edits are a little painful when a driver forgets to log out or go to off duty status. Review collected by and hosted on G2.com.

User friendly (admin and app)

Technologically updated

Super reliable Review collected by and hosted on G2.com.

The "in vehicle" equipment doesn't hold up to the use Review collected by and hosted on G2.com.

It has been a great tool for us to track our fleet and also helps us schedule our daily operations. We have now added the dash cam that has been an awesome addition to our fleet. Review collected by and hosted on G2.com.

We haven't had anything to dislike about this product. Review collected by and hosted on G2.com.

Being able to let our customers know where our techs are and track how long they are at each job. Review collected by and hosted on G2.com.

I wish we could see where out trucks are real-time when in bad cell service areas. When they do get to good cell service it updates to where they went. Review collected by and hosted on G2.com.

I like having my employees locations when they are on the road. I also like the reports I can run to measure my drivers safety habits. Review collected by and hosted on G2.com.

I dislike that my data isnt available for me to see after a few years without requesting it. Review collected by and hosted on G2.com.

Best Customer service, dependable company. Review collected by and hosted on G2.com.

Maybe give customers something free to wear that will advertise like t-shirts, jackets, etc... Review collected by and hosted on G2.com.

real time knowing drivers status is helpful Review collected by and hosted on G2.com.

GPS at times going blank at needed times Review collected by and hosted on G2.com.

Very fast system. We can get real time info. Review collected by and hosted on G2.com.

Really have not found a downside Really good system to use. Review collected by and hosted on G2.com.

Was able to fix a problem I have dealt with for over a month Review collected by and hosted on G2.com.

Wait time for getting product needed. Can take weeks to receive parts needed Review collected by and hosted on G2.com.

I like the accuracy of knowing "Real-Time" the location of all my trucks and drivers. Review collected by and hosted on G2.com.

On occasion, in certain areas, we lose signal to the tracking devices therefor losing signal to the ELD devices as well. The ELD will still continue to function accurately I'm just not able to see the correct information on my end. There are a few little bugs that need to be worked out but all in all, it's a reliable product. Review collected by and hosted on G2.com.

Like being able to see where our vehicles and equipment are at any given moment Review collected by and hosted on G2.com.

Calling for support/new installs can be a bit frustrating at times, have to talk to too many people and explain the same thing to each person Review collected by and hosted on G2.com.

Replay timeline view, easily see history for when and where vehicles are. Review collected by and hosted on G2.com.

reports can load slow sometimes. API integration breaks often Review collected by and hosted on G2.com.

Still trying to find something we like best Review collected by and hosted on G2.com.

That we still don't have what we are paying for. Review collected by and hosted on G2.com.