Verizon Connect Reviews & Product Details

The online reveal page and phone application. Review collected by and hosted on G2.com.

We’ve had an extremely disappointing experience with Verizon Connect. The system itself is fine when it works, but getting support or service is an ongoing nightmare.

For starters, their contracts are rigid and inflexible—once you're in, you're stuck, regardless of the problems you encounter. When issues arise (which they frequently do), don’t expect quick resolutions. Verizon takes an incredibly long time to fix even basic problems.

There’s no dedicated account manager or point of contact. Every time you call their 1-800 number, you’ll speak to a different person, even if it’s regarding the same issue. Be prepared to repeat the entire story every single time. Emailing support is equally frustrating—they often don’t respond at all, and when they do, the follow-through is poor at best.

Simple requests like transferring equipment from an old vehicle to a new one? They can’t seem to handle it without confusion or delays. We’ve had an ongoing issue with the ELD and GPS system in one of our units for over six months, which directly affects our IFTA tax reporting and compliance. It’s unacceptable, and the only reason we’ve managed to stay compliant is thanks to our leasing agency, which thankfully offers a much more reliable tracking system.

I would not recommend Verizon Connect to any business that values timely support, functional systems, and competent customer service. Review collected by and hosted on G2.com.

Live map is decent when data is available. Non-powerd asset trackers are easy to install. Robust reporting and alerts on the equipment that functions. Review collected by and hosted on G2.com.

Under our Master Subscription Agreement (MSA) with Verizon Connect, we expected reliable hardware, timely installations, responsive support, and accurate data reporting. Regrettably, Verizon Connect has repeatedly breached multiple contractual obligations, leaving critical issues open well beyond acceptable timeframes as defined in the MSA. Despite all our efforts, neither Customer Support nor our Account Manager has resolved these issues. Below is a detailed summary of each breach, associated case numbers, and durations:

1. Hardware Failures (Section 2.6 – Service Eligibility & Equipment Conditions)

Cases: 07838778, 07856289, 07856360

Issue: Trackers, sensors, and dashcams non-functional

Duration: Ongoing for > 90 days without permanent resolution

2. Faulty Installation (Section 3 – Installation and Services Timeline)

Case: 1001430236

Issue: T-28 GPS/camera install completed 11/11/2024 never went online; reported 12/5/2024

Duration: > 120 days unresolved

3. Unresolved Support Tickets (Section 4.4 – Support Obligations)

Cases: 08675672 (created 8/6/2024, later disappeared), 09164387 (no meaningful updates)

Issue: Diagnostic support requests ignored or closed without resolution

Duration: > 30 days each; some > 8 months

4. Data Integration Failures (Section 6 – Data Security and System Reliability)

Cases: 09087697 (Whip Around integration, 8/31/2024–1/10/2025, 132 days), 077779557 (API revoked 3/29/2023–9/11/2023, 166 days)

Issue: Critical data feeds broken, blocking operational reporting

Duration: 132–166 days

5. Roadside Assistance Delays (Section 7.3 – Reasonable Effort to Provide Service)

Case: 07941531

Issue: Repeated 6+ hour dispatch delays for medium/heavy-duty vehicles

Duration: 55 days to credit resolution; multiple recurrences

6. Ground for Termination (Section 14.2 – Termination Without Liability)

All the above qualify as material breaches. None were remedied within 30 business days.

Conclusion & Recommendation

Given the prolonged downtimes, lack of accountability, and repeated failures across hardware, installation, support, and data services, we cannot recommend Verizon Connect. Prospective customers should exercise caution and verify that service level commitments will be honored before engagement. Review collected by and hosted on G2.com.

The simplicity to add vehicles, vehicle information, run reports and so much more. It offers true GPS updates and the replay feature is amazing. Review collected by and hosted on G2.com.

Can't think of anything negative about Verizon Connect. Review collected by and hosted on G2.com.

Overall features are good able to fulfill our towing needs Review collected by and hosted on G2.com.

Extremely disappointed with Verizon Connect. We signed up for camera installations for our fleet, but they failed to deliver on their promises. Only part of the work was completed, and despite repeated follow-ups, the rest was never scheduled or installed. Their account manager has been unresponsive and has not provided any proper resolution or due diligence.

We’ve been charged full payments without receiving full service — this is unacceptable. Businesses like ours rely on timely service and accountability, and Verizon Connect has failed on both fronts.

Would not recommend to anyone looking for reliable fleet solutions. Review collected by and hosted on G2.com.

We enjoyed Verizon Connect when we had their services. We had them when they transitioned from Fleetmatics to Verizon Connect. User interface was very similar and easy to use. Review collected by and hosted on G2.com.

No camera support at the time. We were looking for road facing and driver facing cameras for our fleet. Review collected by and hosted on G2.com.

This is currently the best product available on the market. Review collected by and hosted on G2.com.

The most disappointing aspect is the higher prices. Review collected by and hosted on G2.com.

i like the view in real time, but not the report view Review collected by and hosted on G2.com.

I do not like the report view, it is less visual than the real time view Review collected by and hosted on G2.com.

I will say the reporting and backend features are fantastic. Review collected by and hosted on G2.com.

Terrible customer service to the point I opted out of their service for another company. Review collected by and hosted on G2.com.

it is a workable system moderately priced Review collected by and hosted on G2.com.

their billing department is a joke; never get invoices, service threatened to be disconnected due to non-payment, so where are our invoices? that is the billing department and yeah they aren't very good - so how can you cut the service if you haven't billed me? you just have to pay - without knowing what your invoicing me? Review collected by and hosted on G2.com.

There really is nothing. The website looks nice but not functional. Review collected by and hosted on G2.com.

Both powered and none powered tackers are riddled with problems. I have about 100 plus trackers and its a constant battle with verizon to actually get equipment that works. The website half the time is delayed by 30 minutes. Expect to be on the phone for atleast an hour with customer service if something goes wrong. The make a new contract everytime you order more equipment, so if your continue to expand there is no way out. They will keep assets on your account even after you have asked them to remove the asset because of a mistake on verizion's end. Trust me save your companies logistics and do not use Verizon Connect, there are plent more options that will use verizion service but are much better. Review collected by and hosted on G2.com.