# Verizon Connect Reviews **Vendor:** Verizon Connect **Category:** [Fleet Management Software](https://www.g2.com/categories/fleet-management) **Average Rating:** 3.8/5.0 **Total Reviews:** 957 ## About Verizon Connect Unlock your business’ full potential with Verizon Connect. We combine the power of the world’s most reliable network with AI-driven insights to bring total visibility to your fleet operations. We are more than just a provider; we’re a partner dedicated to your safety, productivity, and future sustainability. From real-time driver coaching to predictive analytics, we help provide the clarity you need to innovate, optimize, and confidently navigate the road ahead. Let’s connect. ## Verizon Connect Pros & Cons **What users like:** - Users value the **fantastic reporting and backend features** of Verizon Connect, enhancing their tracking and analytics experience. (5 reviews) - Users value the **ease of use** of Verizon Connect, appreciating its user-friendly interface and straightforward features. (4 reviews) - Users appreciate the **detailed reporting features** of Verizon Connect, which enhance analytics and operational insights. (4 reviews) - Users value the **detailed reporting features** of Verizon Connect, noting their robustness and effectiveness in analytics. (4 reviews) - Users value the **real-time data** provided by Verizon Connect, enhancing vehicle tracking and reporting capabilities. (3 reviews) - Real-time Updates (3 reviews) - User-Friendly (3 reviews) - Easy Setup (2 reviews) - Real-time Tracking (2 reviews) - Simplicity (2 reviews) **What users dislike:** - Users express frustration with **poor customer support** from Verizon Connect, noting unresponsive service and unresolved issues. (7 reviews) - Users report **poor support** from Verizon Connect, citing unresponsive service and unresolved installation issues that led to significant costs. (7 reviews) - Users find Verizon Connect **expensive** yet lacking in support and reliable service, leading to significant frustrations. (6 reviews) - Users face **billing issues** with Verizon Connect, including missed invoices and unauthorized charges, affecting service reliability. (3 reviews) - Users express frustration with **billing problems** at Verizon Connect, experiencing confusion and lack of communication regarding invoices. (3 reviews) - Users report significant **delays** in service delivery and unresponsive support, leading to frustrating and unmet expectations. (3 reviews) - GPS (3 reviews) - Connectivity Issues (2 reviews) - GPS Problems (2 reviews) - Missing Features (2 reviews) ## Verizon Connect Reviews ### 1. Severe Disappointment with Verizon Connect **Rating:** 0.0/5.0 stars **Reviewed by:** Abe G. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Verizon Connect?** Nothing, it was an awful experience. **What do you dislike about Verizon Connect?** Verizon Connect was absolutely trash. It caused more problems than it solved. We were promised it would be ready to use in Canada in time for when ELDs became mandatory, and that did not happen. The setup was a hassle, requiring each device to be hardwired into trucks by a third-party mechanic, which was complicated for a fleet of 60 trucks. The tracking feature was disappointing as it wasn't a live tracker, just an update every five seconds. Nothing worked well, and they need to improve everything or just scrap the whole project. It should have been a simple plug-and-play solution instead of needing to hire a technician for installation. **What problems is Verizon Connect solving and how is that benefiting you?** Verizon Connect didn't solve any problems; it caused more issues, like not being ready for use in Canada and requiring complex installations. **Official Response from Heather Florek:** > Abe, Thank you providing this feedback. We sincerely apologize for the frustration. We understand that downtime and compliance delays are unacceptable for any business. If you would like to discuss this further, please contact us at customer.info@verizonconnect.com. ### 2. Great Efficient Fleet Tracking with Helpful Insights **Rating:** 2.5/5.0 stars **Reviewed by:** Elena E. | Safety manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Verizon Connect?** I like Verizon Connect for its reliable real-time GPS tracking, easy-to-use dashboard, and detailed reporting. It helps improve driver safety, reduce fuel costs, and streamline operations. The insights and automation tools make managing a fleet more efficient and cost-effective overall. **What do you dislike about Verizon Connect?** I dislike that Verizon Connect doesn’t allow putting devices on hold or temporarily suspending tracking without removing them. This makes managing seasonal or infrequently used assets less flexible and can lead to unnecessary charges or administrative work. **What problems is Verizon Connect solving and how is that benefiting you?** Verizon Connect solves key fleet management problems like lack of visibility, inefficient routing, rising fuel costs, and unsafe driving behaviors. By providing real-time tracking, driver performance data, and optimized routes, it helps reduce fuel use, improve safety, cut operational costs, and boost productivity. This leads to smoother daily operations and better decision-making. **Official Response from Heather Florek:** > Hi Elena, Thank you for taking the time to share your feedback about Verizon Connect. We are glad to see you recognize the benefits of our product. We hear you on the need for more flexibility with seasonal assets. While our current structure requires active subscriptions for connected devices, we are constantly looking for ways to improve our fleet management workflows based on user input like yours. If you would like to discuss it further, you can contact us anytime at customer.info@verizonconnect.com. ### 3. Falls Short in Every Aspect **Rating:** 0.5/5.0 stars **Reviewed by:** Adrianne G. | Director, Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Verizon Connect?** The VZ signal is great, it was consistent and only went down when AWS was down during the big outage a year ago, however, with that said - the vehicle devices would fail constantly. **What do you dislike about Verizon Connect?** The devices we received for installation never worked right with our vehicles, it did not have the cabin facing cameras we requested and they would constantly drain our vehicle batteries - causing lots of hardship on our team. We had to spend THOUSANDS to replace several EV car batteries and our mechanic said it was due to the VZC system. VZC has terrible installation vendors that do not know what they are doing or how to manage the devices. We received horrible customer service from Verizon when we flagged that we had issues. They refused to rectify the situation. **What problems is Verizon Connect solving and how is that benefiting you?** Absolutely nothing, we recently switched to Samsara and are SO much happier with our service. The devices work, they do not fail, our fleet is tracked with both front facing, cabin facing and rear facing cameras and we are also able to maintain our vehicles PM alerts and so much more with Samsara. ### 4. Terrible Trouble Shooting and Repairs **Rating:** 0.0/5.0 stars **Reviewed by:** Paul K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Verizon Connect?** The online reveal page and phone application. **What do you dislike about Verizon Connect?** We’ve had an extremely disappointing experience with Verizon Connect. The system itself is fine when it works, but getting support or service is an ongoing nightmare. For starters, their contracts are rigid and inflexible—once you're in, you're stuck, regardless of the problems you encounter. When issues arise (which they frequently do), don’t expect quick resolutions. Verizon takes an incredibly long time to fix even basic problems. There’s no dedicated account manager or point of contact. Every time you call their 1-800 number, you’ll speak to a different person, even if it’s regarding the same issue. Be prepared to repeat the entire story every single time. Emailing support is equally frustrating—they often don’t respond at all, and when they do, the follow-through is poor at best. Simple requests like transferring equipment from an old vehicle to a new one? They can’t seem to handle it without confusion or delays. We’ve had an ongoing issue with the ELD and GPS system in one of our units for over six months, which directly affects our IFTA tax reporting and compliance. It’s unacceptable, and the only reason we’ve managed to stay compliant is thanks to our leasing agency, which thankfully offers a much more reliable tracking system. I would not recommend Verizon Connect to any business that values timely support, functional systems, and competent customer service. **What problems is Verizon Connect solving and how is that benefiting you?** The ELD and GPS tracking system. **Official Response from Heather Florek:** > Hi Paul, Thank you for taking the time to share your feedback about customer support and contract terms. We value your business and apologize that you had a negative experience. If you would like to discuss it further, you can contact us at customer.info@verizonconnect.com so we can assist you. We are committed to working with you to resolve this matter. ### 5. All-in-One Platform That Connects My Business and Team Perfectly **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon R. | Founder, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Verizon Connect?** Allows me to fully connection between by business and me, then to connect and share with my employees. The best thing was I was able to cancel several services due to all the stuff offered **What do you dislike about Verizon Connect?** I have yet to find anything I dont like so im 100% pleased **What problems is Verizon Connect solving and how is that benefiting you?** Links between employees and executives in a company. Allows security and all to be done correctly **Official Response from Heather Florek:** > Brandon, Thank you for sharing your experience with us. We are thrilled to hear that you are satisfied with our products and services. We appreciate your business. ### 6. User-Friendly App with Efficient Plan Management **Rating:** 4.5/5.0 stars **Reviewed by:** Ata K. | Professor, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Verizon Connect?** I like using the Verizon Connect app as part of my family plan because it makes it easier to manage my plan payment and history. It's an easy-to-use app, and I like the structure of it. I find the bill payment feature particularly valuable. The initial setup was very easy and user-friendly. I would rate it a 9 out of 10 in terms of recommending it to others. **What do you dislike about Verizon Connect?** Nothing **What problems is Verizon Connect solving and how is that benefiting you?** Verizon Connect makes it easier to manage my plan payment and history. It's an easy-to-use app, and I like the structure of it. The bill payment feature is particularly valuable for me. **Official Response from Heather Florek:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. ### 7. Prolonged downtimes and repeated failures across: hardware, installation, support, and data services **Rating:** 0.0/5.0 stars **Reviewed by:** Trevor W. | Branch Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Verizon Connect?** Live map is decent when data is available. Non-powerd asset trackers are easy to install. Robust reporting and alerts on the equipment that functions. **What do you dislike about Verizon Connect?** Under our Master Subscription Agreement (MSA) with Verizon Connect, we expected reliable hardware, timely installations, responsive support, and accurate data reporting. Regrettably, Verizon Connect has repeatedly breached multiple contractual obligations, leaving critical issues open well beyond acceptable timeframes as defined in the MSA. Despite all our efforts, neither Customer Support nor our Account Manager has resolved these issues. Below is a detailed summary of each breach, associated case numbers, and durations: 1. Hardware Failures (Section 2.6 – Service Eligibility & Equipment Conditions) Cases: 07838778, 07856289, 07856360 Issue: Trackers, sensors, and dashcams non-functional Duration: Ongoing for > 90 days without permanent resolution 2. Faulty Installation (Section 3 – Installation and Services Timeline) Case: 1001430236 Issue: T-28 GPS/camera install completed 11/11/2024 never went online; reported 12/5/2024 Duration: > 120 days unresolved 3. Unresolved Support Tickets (Section 4.4 – Support Obligations) Cases: 08675672 (created 8/6/2024, later disappeared), 09164387 (no meaningful updates) Issue: Diagnostic support requests ignored or closed without resolution Duration: > 30 days each; some > 8 months 4. Data Integration Failures (Section 6 – Data Security and System Reliability) Cases: 09087697 (Whip Around integration, 8/31/2024–1/10/2025, 132 days), 077779557 (API revoked 3/29/2023–9/11/2023, 166 days) Issue: Critical data feeds broken, blocking operational reporting Duration: 132–166 days 5. Roadside Assistance Delays (Section 7.3 – Reasonable Effort to Provide Service) Case: 07941531 Issue: Repeated 6+ hour dispatch delays for medium/heavy-duty vehicles Duration: 55 days to credit resolution; multiple recurrences 6. Ground for Termination (Section 14.2 – Termination Without Liability) All the above qualify as material breaches. None were remedied within 30 business days. Conclusion & Recommendation Given the prolonged downtimes, lack of accountability, and repeated failures across hardware, installation, support, and data services, we cannot recommend Verizon Connect. Prospective customers should exercise caution and verify that service level commitments will be honored before engagement. **What problems is Verizon Connect solving and how is that benefiting you?** Buyer beware ### 8. Good system, Performance but Costly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Verizon Connect?** Great tracking system, with solid integration and a clean, easy-to-use UI. **What do you dislike about Verizon Connect?** The pricing and overall ROI aren’t the best, and I’ve found the support and onboarding process challenging. **What problems is Verizon Connect solving and how is that benefiting you?** It helps integrate systems to streamline the process for tracking and performance. **Official Response from Heather Florek:** > Thank you for taking the time to share your feedback and for highlighting our easy-to-use UI and tracking capabilities. We’re glad to hear we are helping you streamline your performance. We also take your concerns about pricing and onboarding seriously. We are constantly working to improve our customer experience and your input helps us refine that. If there is anything specific we can do to further support your fleet’s goals, please don’t hesitate to reach out to your account team. ### 9. Easy Vehicle Management and Impressive GPS Features **Rating:** 5.0/5.0 stars **Reviewed by:** Marti S. | I, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Verizon Connect?** The simplicity to add vehicles, vehicle information, run reports and so much more. It offers true GPS updates and the replay feature is amazing. **What do you dislike about Verizon Connect?** Can't think of anything negative about Verizon Connect. **What problems is Verizon Connect solving and how is that benefiting you?** Keeping fleet on tasks, maintaining a true inventory of vehicles and current location of where all is in our three regions. ### 10. Extremely disappointed with Verizon Connect **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Verizon Connect?** Overall features are good able to fulfill our towing needs **What do you dislike about Verizon Connect?** Extremely disappointed with Verizon Connect. We signed up for camera installations for our fleet, but they failed to deliver on their promises. Only part of the work was completed, and despite repeated follow-ups, the rest was never scheduled or installed. Their account manager has been unresponsive and has not provided any proper resolution or due diligence. We’ve been charged full payments without receiving full service — this is unacceptable. Businesses like ours rely on timely service and accountability, and Verizon Connect has failed on both fronts. Would not recommend to anyone looking for reliable fleet solutions. **What problems is Verizon Connect solving and how is that benefiting you?** Billing and Customer support ### 11. Good ELD/Telematics **Rating:** 4.0/5.0 stars **Reviewed by:** Andy S. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Verizon Connect?** We enjoyed Verizon Connect when we had their services. We had them when they transitioned from Fleetmatics to Verizon Connect. User interface was very similar and easy to use. **What do you dislike about Verizon Connect?** No camera support at the time. We were looking for road facing and driver facing cameras for our fleet. **What problems is Verizon Connect solving and how is that benefiting you?** Easy to use to keep track of our fleet and be in compliance with FMCSA regulations in regard to log books. ### 12. The Best Product on the Market Right Now **Rating:** 5.0/5.0 stars **Reviewed by:** kaleem s. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Verizon Connect?** This is currently the best product available on the market. **What do you dislike about Verizon Connect?** The most disappointing aspect is the higher prices. **What problems is Verizon Connect solving and how is that benefiting you?** every business must focus on this kind of products ### 13. Useful for managers at a landscaping company **Rating:** 3.5/5.0 stars **Reviewed by:** Alisha R. | Landscape designer, small projects manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Verizon Connect?** i like the view in real time, but not the report view **What do you dislike about Verizon Connect?** I do not like the report view, it is less visual than the real time view **What problems is Verizon Connect solving and how is that benefiting you?** finding trucks on the road, locating co-workers ### 14. Worst ELD customer service out there **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Verizon Connect?** I will say the reporting and backend features are fantastic. **What do you dislike about Verizon Connect?** Terrible customer service to the point I opted out of their service for another company. **What problems is Verizon Connect solving and how is that benefiting you?** Granted it has been a few years since I had this service and it may have improved, but I have my doubts. Customer service was terrible, features did not work or glitched on a regular basis. My fleet hated using it and was happy when I switched to a different vendor. ### 15. system is good - their billing is not **Rating:** 1.5/5.0 stars **Reviewed by:** Rafael d. | Sr. Corporate Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Verizon Connect?** it is a workable system moderately priced **What do you dislike about Verizon Connect?** their billing department is a joke; never get invoices, service threatened to be disconnected due to non-payment, so where are our invoices? that is the billing department and yeah they aren't very good - so how can you cut the service if you haven't billed me? you just have to pay - without knowing what your invoicing me? **What problems is Verizon Connect solving and how is that benefiting you?** none at the moment - we switched due to constant billing issues with them ### 16. Don't do it. Use a different tracking company. **Rating:** 0.5/5.0 stars **Reviewed by:** Nick T. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Verizon Connect?** There really is nothing. The website looks nice but not functional. **What do you dislike about Verizon Connect?** Both powered and none powered tackers are riddled with problems. I have about 100 plus trackers and its a constant battle with verizon to actually get equipment that works. The website half the time is delayed by 30 minutes. Expect to be on the phone for atleast an hour with customer service if something goes wrong. The make a new contract everytime you order more equipment, so if your continue to expand there is no way out. They will keep assets on your account even after you have asked them to remove the asset because of a mistake on verizion's end. Trust me save your companies logistics and do not use Verizon Connect, there are plent more options that will use verizion service but are much better. **What problems is Verizon Connect solving and how is that benefiting you?** Created more problems that it solved. More time on the managment side to trying to make Connect actually work as advertised. ### 17. tracking site **Rating:** 5.0/5.0 stars **Reviewed by:** Desiree S. | Dispatcher, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Verizon Connect?** What I like best is the fact that it is in real time **What do you dislike about Verizon Connect?** Currently there are no dislikes at this time **What problems is Verizon Connect solving and how is that benefiting you?** It gives us real time updates ### 18. Verizon GPS Connect Reviewed **Rating:** 4.0/5.0 stars **Reviewed by:** Glen G. | IT Engineer, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Verizon Connect?** Verizon is as good as its next acquisition. Some past features were towing and roadside assistance. most competitors have retracted features like that. **What do you dislike about Verizon Connect?** Sometimes it was difficult to get in touch with Verizon customer support. ti was more than the company could handle. **What problems is Verizon Connect solving and how is that benefiting you?** IDK What changes have been madt ### 19. Customer Service Manager **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Verizon Connect?** Keeps track of the vehicles for speed, distance traveled and time in vehicle **What do you dislike about Verizon Connect?** You are paying for a service and are unable to contact the customer service manager, and he never returns our calls. **What problems is Verizon Connect solving and how is that benefiting you?** Keeps mileage and where each vehicle is at any given moment. **Official Response from Customer Advocacy:** > hank you for taking the time to post this review. We are disappointed to hear about your experience and we apologize for the frustration. We'd like to offer some assistance offline if you still need it. Please email us at: CustomerAdvocacy@VerizonConnect.com ### 20. Horrendous Customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Verizon Connect?** The tracking feature, vehicle alerts, statistics, and dash cams work well. **What do you dislike about Verizon Connect?** The customer service and insane binding contracts are absolutely HORRENDOUS and does not in a million years justify the products which worked fairly well. I've attempted to cancel my service and contract due to closing my business and I've been waiting for a YEAR with countless hours on the phone being given the run around about closing my account. They are not helpful, lie, don't know what they're talking about, and don't care about you as a customer. I will NEVER again use Verizon for any business services for the rest of my life and in any future lifetimes should they still be around. **What problems is Verizon Connect solving and how is that benefiting you?** Helped keep track of my fleet, driving parameters and dash cam montitoring in the cab and road. ### 21. Verizon Connect Short Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Verizon Connect?** I like the detailed reporting features, analytics, etc. The product has a strong brand behind it. **What do you dislike about Verizon Connect?** The cost of Verizon Connect is higher than local vendors. **What problems is Verizon Connect solving and how is that benefiting you?** Accurately pinpoint where assets are at any given time. Reducing risk to organizations through reduction of theft incidents, and driver behaviours. ### 22. the WORST company I have ever worked with **Rating:** 0.0/5.0 stars **Reviewed by:** Alex K. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Verizon Connect?** Nothing, there is not one positive thing I can say about Verizon Connect. The small company we used for our fleet gps's were bought out by Verizon and we were more or less just stuck with them. **What do you dislike about Verizon Connect?** 1. EVERYTHING IS COMPLICATED AND A PROCESS 2. Installers installed the unit wrong, clipped a wire and caused a whole bunch of issues on my brand new HINO, would NOT cover the repair costs 3. takes minimum 3 months to get a responce from the sales rep to add a new vehcile GPS 4. we were SCAMMED into these cameras which are literally usless, when I tired to cancel them and send them back they told me it would be $5000 to break the contract 5. the whole process of trying to add a new unti is a disgrace, complicated, and no one speaks understandable english 6. upper management DOES NOT care 7. units stall, get stuck somewhere, are not updating with real time- really what is the point of a gps for a business if it does not work in real time if your stuck between two companies and verizon is an option, go with the other guy **What problems is Verizon Connect solving and how is that benefiting you?** They are only creating more problems for me. Units never work in real time, they stall out in random places, the front dash cam's are pointless and usless. The one time I actually needed the dashcam footage (accident related) it would not download. I am completly stuck in their scam of a contract or else I would go back to using a small mom and pop service like we did before they got bought out by verizon. ### 23. Worst Experience, Took 3 years to cancel the service. **Rating:** 0.0/5.0 stars **Reviewed by:** Stephen B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Verizon Connect?** Verizon Connect is the worst company I have ever had to work with. We haven't been able to access the account since they purchased the previous GPS company. There is nothing positive about Verizon running this business. The service does not exist. I can't access the service, I can't cancel the service, **What do you dislike about Verizon Connect?** Terrible Service. We have been trying to cancel the service that we haven't been able to use for over 2 years. They won't respond until the contract cancelation period has passed, and then respond with a $3,000 early cancelation fee. Won't tell us when the contract renewal dates are. Better off Burning money to stay warm **What problems is Verizon Connect solving and how is that benefiting you?** This service does not work and we are being charged for it, and to cancel it we get charged an early termination fee. ### 24. Unless you are buying something Service beyond sales is HORRIBLE!!! **Rating:** 0.0/5.0 stars **Reviewed by:** Valorie M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Verizon Connect?** What I like best about Verizona Connect is their coverage area. That's it, end of story, don't do it unless you have to. **What do you dislike about Verizon Connect?** What I dislike most about Verizon Connect is their process to fix an issue. Unless you are buying new equipment you will have to talk to a person who reads a script like a robot, creates a report, doesn't follow directions on how to contact you, and your issue will either fall in a dark hole or you will speak to multiple people in different departments who are either robots reading a script or hate their job so bad you wish you were speaking to the mindless robot. You will waste hours of your life that you will never get back and wish you had chosen another provider. **What problems is Verizon Connect solving and how is that benefiting you?** The problem Verizon was purchased to solve was knowing where are vehicles were, keeping the employees honest, and providing factual information on vehicle speed and location. When it is working it benifits us by saving money and time. ### 25. Comprehensive Tracking Software **Rating:** 4.5/5.0 stars **Reviewed by:** Jillian H. | Chief Executive Officer, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2019 **What do you like best about Verizon Connect?** Verizon Fleet Tracking has been a great asset to our business. We really like the geofencing, as well as the speed and time tracking, and we utilize all of these features in our day to day operations. **What do you dislike about Verizon Connect?** There are some features that I do not fully understand and am unable to utilize, like I have set up my "start time" in the settings panel, but cannot get the report for lateness and start times to populate effectively. **Recommendations to others considering Verizon Connect:** I would recommend this product to other business owners in our industry. We have been using it for over 3 years to date and haven't had any issues with the program. **What problems is Verizon Connect solving and how is that benefiting you?** We have solved the problem of not knowing where our technicians were at all times and accurately tracking the amount on time they have spent on jobs. We can accurately traack vehicles and speeds and traffic violations, and handle accordingly. ### 26. The salespeople lie about the product. **Rating:** 0.0/5.0 stars **Reviewed by:** Tami S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Verizon Connect?** Verizon will goo on and on about all the available features of the 'system'. this is software and hardware. It does NOT perform as they tell you. it is substandard at best. I would not recommend it to my enemies or my competion, and especially not to my friends. Needs to be removed from the market. **What do you dislike about Verizon Connect?** Hard to install - must use their installers at their convenience, must wait for parts ( so every time you wait when the parts do come in your contract restarts from the last install), the cameras ONLY work when the truck is in operation. I could go on and on, but I don't have that much time. **What problems is Verizon Connect solving and how is that benefiting you?** none ### 27. Billing Issue with no Assistance **Rating:** 0.0/5.0 stars **Reviewed by:** Ursula F. | Fleet Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Verizon Connect?** N/A, there is nothing now that I like about Verizon Connect. **What do you dislike about Verizon Connect?** No follow up, poor customer service on a billing issue for a refund that is owed on an overcharge for the past 31 months, euqal to $7k. I have been calling for 2 months every week and nobody calls back or responds to my emails. I usually get hung up on and told the same thing over and over, that someone will call me in 24 hours and they are expediting my issue. Here I am 2 months later and not one person has reached out to me on resolving this. **What problems is Verizon Connect solving and how is that benefiting you?** We aren't currently using the devices due to the issues with billing. ### 28. Unprofessional and Unethical EXTORTION **Rating:** 0.0/5.0 stars **Reviewed by:** Kristin F. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Verizon Connect?** The product itself is great. We loved the Work and Reveal software. **What do you dislike about Verizon Connect?** Customer service is TERRIBLE. Abusive. They billed me for a service I did not even HAVE and then shut myh account down for non-payment. I spent HOURS on the phone with their useless and terrible customer service department. I have never in my life dealt with a more unprofessional company. DO NOT BUY THIS PRODUCT **What problems is Verizon Connect solving and how is that benefiting you?** Verizon has done nothing but create problems. They put a product on my bill and I agreed to it because the salesperson bullied me (Santiago Simintel was his name). I was never given access to the software or given a user name. I have tried for the last six months to have it removed from my bill. I have spent HOURS on the phone with Verizon trying to rectify this situation. I have been given case numbers and escalation numbers, and promised call backs. I had my account shut down today for nonpayment. I refuse to pay for a service I do not use. I was told it will take two weeks to look into reinstating my account. I spent six months trying to avoid this. WORST COMPANY EVER ### 29. Service was great until it wasn't **Rating:** 2.0/5.0 stars **Reviewed by:** Michael C. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Verizon Connect?** The service was great. It allowed me to track my vehicles and always see where they were. I am happy with the technology; however, the customer success team was far from perfect. I was constantly contacted about leveraging the service for my business and personal use. That team could not be found when I sold my vehicles and needed to cancel. Multiple calls and 45-minute wait times to secure balloon payment is what I got. **What do you dislike about Verizon Connect?** Still, no follow-up from Verizon connect. I have contacted my bank to stop automatic payments and requested a buyout amount from Verizon Connect. I hope they don't send it to collections before returning my call. I am prepared to settle. However, I can never get someone with authority on the phone to complete the transaction. **What problems is Verizon Connect solving and how is that benefiting you?** Vehicle rack and expense containment ### 30. Worse company **Rating:** 0.0/5.0 stars **Reviewed by:** Brenda C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Verizon Connect?** Nothing, they suck at everything. They can't help you with anything. **What do you dislike about Verizon Connect?** Everything sucks, costumer service sucks, they can't help you at all. Worse company ever, costumer service sucks and they charge you for additional devices. When you find out and try getting your money back they can’t help you at all and go around saying they will escalate the case. I was charge for 2 additional devices for an entire year. Try getting my money back they never call me back. **What problems is Verizon Connect solving and how is that benefiting you?** Billing ### 31. Verizon Connect is Disconnected **Rating:** 2.0/5.0 stars **Reviewed by:** Pierre D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Verizon Connect?** what was most helpful about Verizon Connect was it's user friendly app. **What do you dislike about Verizon Connect?** what I did not like about Verizon Connect was that their app and software didn't work consistantly **What problems is Verizon Connect solving and how is that benefiting you?** Verizon Connect was helping me solve tracking drivers for the brokers as well as being able to connect one load to the next load. ### 32. Causes issues with our fleet vehicles and they are doing nothing about it! **Rating:** 0.0/5.0 stars **Reviewed by:** Matt B. | VP of Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Verizon Connect?** GPS tracking on the website. App not so good. **What do you dislike about Verizon Connect?** App stinks. Doesn't show a detailed replay on the app. It jumps around throughout the vehicle's day, not showing everything. The worst thing is this GPS system is causing issues with our company vehicles. We have 24 units and have had 12 issues, 50%. They started out fine for the first few months. Then we had issues with our vehicles not starting. Paid numerous shop costs in trying to determine what was wrong with our vehicles. Mechanics could not find anything, then they took out the gps boxes and the vehicles worked like nothing was wrong. We have let Verizon Connect know this and they send us out new gps units, but it still does it. Now the gps units are causing two more issues, (1) killing the life of our batteries, batteries less than 1 year old, numerous ones and (2) have started to make our vehicles stall and turn off while on the roads!!! This is a MAJOR safety issue!!! Someone will get hurt, injuried, or worse. We have tried to talk to higher ups (managers) in Verizon Connect about the issue and we just keep getting a normal tech that only wants to send us out new gps units. This is a major safety issue and Verizon should be trying to solve this issue and take them off the market immediately, but are not doing it. We are trying to cancel our service, but they just want to send new units. Why do we want new units when the ones they keep sending are causing issues too. It doesn't do it at first, but evantually it starts messing with the computer systems in the vehicles and causing these stalling issues and killing the battery life. Verizon is not willing to do anything but send new units and not solve the issue. Each time we talk to someone at Verizon, they say this is a new issue they have never heard of even though we have previous tickets on the issues. Do not get locked up in this gps system. **What problems is Verizon Connect solving and how is that benefiting you?** VC is not solving our issue. They want to keep sending new gps units and they continue to cause issues. **Official Response from Customer Advocacy:** > Thank you for taking the time to post this review. We are disappointed to hear about your experience and we apologize for the frustration. We strive to improve and welcome the opportunity to make this a better experience for you. If you would like additional assistance, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 33. good software and hardware non existant customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Russ S. | IT manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Verizon Connect?** It's easy to manage your fleet. The mapping part gives you an instant snapshot of the location and status of each vehicle. Tracking maintenance items is easy once you set up your requirements. History information is handy to see where things happen. **What do you dislike about Verizon Connect?** Support is a problem. The need to contact support may or may not get something fixed. The problem solvers always seem to need to "escalate" a request. The support personnel frequently are not understandable and need multiple follow-ups to get something done. The new service shipping department seems to guess what equipment we need to complete the installation. Frequently we need to make a phone call to clear up what should be standard requests. **What problems is Verizon Connect solving and how is that benefiting you?** Vehicle maintenance is the biggest blessing of reveal. There's no guessing when something needs to be done; all you need to do is look at the fleet service page to see what needs to be done. **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. Also, thank you for your feedback around customer service. We would like to learn more about your success with Reveal. If you are open to share, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 34. Verizon Connect Performance **Rating:** 0.0/5.0 stars **Reviewed by:** Yvonne P. | CONTROLLER, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The service software itself was average in its performance in tracking jobs. My technicians could access jobs assigned to them individually. They could upload documents and pictures. **What do you dislike about Verizon Connect?** Its bookkeeping service was the worst I've ever experienced in all the years I've been working. I canceled the service, and about 4 to 5 months later, my debit card was charged for all the previous months and another month or two while I was trying to get my money back. They will only accept debit cards because these are like paying cash. They will not accept credit cards. I had to reach out to the CEO on Linkedin and did not receive a refund. To get a refund, I had to file a better business report. **Recommendations to others considering Verizon Connect:** Check their Better Business current review before you do business with them. Have them give reviews from other customers. **What problems is Verizon Connect solving and how is that benefiting you?** After many weeks, I finally got all my money back. The only good experience that I had was with the lady that helped me set the account up. She was very professional. This could be a very good company if they corrected their bookkeeping department. **Official Response from Customer Advocacy:** > Thank you for taking the time to provide a review. We are truly disappointed to hear about your frustrating experience. If there is anything outstanding that still needs to be resolved, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 35. Decent Product, easy to use the website and get our equipment installed, have struggled with support **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Verizon Connect?** Sales process, sign-up, and installation have been well executed. Map is easy to read Alerts are great **What do you dislike about Verizon Connect?** Frequent changes to account managers, difficult to reach Some trouble with getting trackers removed on vehicles that have been totaled **What problems is Verizon Connect solving and how is that benefiting you?** GPS tracking ### 36. Good but rigid. **Rating:** 1.5/5.0 stars **Reviewed by:** Ron S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Verizon Connect?** The program works good and is reliable. Initial calls to customer service are good but to get anything done takes several layers. **What do you dislike about Verizon Connect?** If there is any change to your organization there is NO WAY to modify your contract. Even in the case of selling your company you must pay to the end of contract. **What problems is Verizon Connect solving and how is that benefiting you?** We are able to see where our drivers are at all times. In the case of a breakdown we know exactly where to send help. ### 37. I like Verizon Connect Reveal platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Mark N. | County Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2022 **What do you like best about Verizon Connect?** Additional reporting features are available in Reveal. I like the geofence utility that allows me to check maintenance on an individual road or a territory. **What do you dislike about Verizon Connect?** The menu options are a change from the old Networkfleet website. I have to work to find things I used to use frequently. The second thing I don't like is the installation and transfer of GPS units from a old/trade in unit to a new unit. Getting technicians here to install GPS units in our trucks and equipment seems to take a lot more time and is inconvenient compared to when our radio supplier was our contractor for Networkfleet and did GPS installs in house. **What problems is Verizon Connect solving and how is that benefiting you?** Support staff seems to quickly respond. **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. Also, thank you for your feedback regarding installations. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 38. Run as fast as you can to another company **Rating:** 0.0/5.0 stars **Reviewed by:** Chris R. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Verizon Connect?** Nothing now. Did like the software, but customer support and over billing for 12 months has ruined that. **What do you dislike about Verizon Connect?** Been over billing for 12 months. Create a ticket and no one responds and then ticket is canceled 3 days later. I have been been over charged for 5 units every month for 12 months and every couple weeks for the last six months I've called them to get this handled and they say someone is going to get back to me. They've had me cancel via email contracts several times to handle this and every single time I cancel the contract nothing happens and now when I cancel the contract they actually add three units. I only have 11 devices and I'm being charged for 16 devices, before I only had eight devices and I was being charged for 13 devices. Three times now I've done an audit with them and they have realize that they owed me $1300 as of three months ago and now they've overcharged me $250 every month for the last three months on top of that. Will be getting my lawyer involved run as fast as you can from this company and do not sign a contract.Have not solved any of the problems only added to them. Also they are not in communication with whoever connects the devices to your car because they showed up to my office to connect devices that they've never even sent me several times. **What problems is Verizon Connect solving and how is that benefiting you?** Have not solved any of the problems only added to them. Have not heard from the person that is Overseeing my account since I first signed my contract 16 months ago. They assigned a new person to my account and I still haven't heard from her in four months even though she's been attached emails with me trying to figure out the solution. **Official Response from Customer Advocacy:** > Thank you for taking the time to post this review. We are disappointed to hear about your experience and we apologize for the frustration. We'd like to offer some assistance offline if you still need it. Please email us at: CustomerAdvocacy@VerizonConnect.com ### 39. Real-Time Maps and Reports! **Rating:** 4.5/5.0 stars **Reviewed by:** Dimitri S. | Route Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Verizon Connect?** The real-time live maps make it SO EASY to monitor our fleet and make quick adjustments based on a driver's location. The platform allows us to group our vehicles by branch so we can quickly get a "per branch" view with just a click! We also love the reporting features that Verizon Connect provides. The reports we mainly use are Idle time, Harsh Driving and Speeding reports which allow us to minimize wear & tear on our fleet and keep our drivers idle time to a minimum. The replay feature allows me to see a driver's previous activity in case there is anything that is put into question. Overall great app and a great user experience. The customer service is always excellent as well. They are always polite, ready and willing to help. The wait times are minimal to none, and are also very efficient with scheduling service appointments. **What do you dislike about Verizon Connect?** There is not much to dislike about the platform. It provides our company with everything we need in Fleet tracking/management software. I can think of nothing to improve; everything is how we like it. **What problems is Verizon Connect solving and how is that benefiting you?** It solves the problem of knowing where your drivers are and how long they are at any given location IN REAL TIME. I have alerts for when a driver idles too long or exceeds our allowed speed limit. The replay feature allows me to see a driver's route for their entire shift when they were driving, idled or the vehicle was turned off. **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 40. Great System for Asset Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Kelvin T. | IT Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Verizon Connect?** It gives me peace of mind to see at a glance that our equipment is where it's supposed to be. **What do you dislike about Verizon Connect?** As with any insurance/security you pay for it whether or not it's actively used. **What problems is Verizon Connect solving and how is that benefiting you?** The need to keep track of expensive assets is solved using Verizon Connect. In case of theft, mainly. **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 41. Problems that are not being resolved. **Rating:** 2.5/5.0 stars **Reviewed by:** Bill E. | Fleet Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Verizon Connect?** Like being able to view my vehicles in real time and being able to view my past bills online but have been having issues and they are not being addressed or followed up on. **What do you dislike about Verizon Connect?** That my issues are not be addressed and no one follows back up with me. Had had several CSM assigned to my account and I'm the one that has to make tons of calls to find this out and get things done. **What problems is Verizon Connect solving and how is that benefiting you?** Verizon Connect helps me located my vehicles in real time and track where they have been. Also helps me track assets that are not being used on a daily basis to see where they are at. **Official Response from Customer Advocacy:** > hank you for taking the time to provide a review. We are truly disappointed to hear about your frustrating experience. If there is anything outstanding that still needs to be resolved, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 42. Best tracking system for any business! **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie A. | Fleet Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2020 **What do you like best about Verizon Connect?** Best Customer service, dependable company. They will call back to make sure your system is working or they will stay on the phone until you are satisfied. I have called maybe twice or three times and they always corrected the issue. You just don't get that kind of response anywhere. **What do you dislike about Verizon Connect?** Maybe give customers something free to wear t-shirts or something to place on our company vehicles showing everyone who we do business with. **Recommendations to others considering Verizon Connect:** Most definitely yes! **What problems is Verizon Connect solving and how is that benefiting you?** Tracking all of our company vehicles sometimes are not displaying locations. It's very important to know who is closer to another vehicle in case they need assistance. **Official Response from Customer Advocacy:** > Thank you for this glowing review. We’re super excited to hear you are having a great experience using our products and services. We would like to learn more about your success with Reveal. If you would like to continue the conversation, just email us at: CustomerAdvocacy@VerizonConnect.com ### 43. Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Randy B. | Transportation manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Verizon Connect?** The product itself is great. The GPS is very accurate. The dash cam is very clear. The ELD works very smooth. Installation contractors are very good. **What do you dislike about Verizon Connect?** Customer support has become almost non-existant. Your product/account manager will pass you off to other departments and will not follow through with your claims. Once you do finally receive your product, it takes weeks to schedule the installs of equipment. Troubleshooting is a very tedious and long process. Most calls for support take upwards of an hour, so grab a coffee and try to relax. **What problems is Verizon Connect solving and how is that benefiting you?** Verizon helps me track my equipment and comply with ELD requirements. **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. Also, thank you for your feedback on the customer support experience. We strive to improve and welcome the opportunity to make this a better experience for you. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 44. Would definitely recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Verizon Connect?** What I find most help from about Verizon Connect is the ease of tracking vehicles where ever they are located across the country. Our trucks go everywhere and I haven't had an issue with connectivity. **What do you dislike about Verizon Connect?** We had an issue with the driver log report for excessive miles being reported in June and the developement team is still trying to resolve the issue. **What problems is Verizon Connect solving and how is that benefiting you?** Verizon Connect is solving the excessive miles issue and it would benefit us tremendously because we can only drive a certain amount of miles and when we go over those miles it causes us to have a violation with DOT. Also for the moment our truck is not being used so Verizon is helping us adjust our monthly rate until we have the truck moving again. **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 45. Great service. Horrible customer service and billing **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Verizon Connect?** It works well with my fleet of 5 vehicles. Real time tracking. **What do you dislike about Verizon Connect?** Billing irregularities and HORRIBLY INCOMPETENT customer service and problem resolution **What problems is Verizon Connect solving and how is that benefiting you?** Real timetracking ### 46. Verizon review **Rating:** 2.5/5.0 stars **Reviewed by:** Cindy O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Verizon Connect?** The program seems relatively easy to use and navigate around. This is my first experience with a program like this **What do you dislike about Verizon Connect?** At this time I do not feel like I have any issues with the program **What problems is Verizon Connect solving and how is that benefiting you?** We use this program to track drivers and manage unidentified miles ### 47. Game Changer for Deliveries **Rating:** 5.0/5.0 stars **Reviewed by:** Sean W. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Verizon Connect?** The GPS has been beneficial in tracking timeliness of drivers getting to jobs. The cameras have saved us from 'at fault' accidents on 4 seperate occasions already! This system has paid for itself 10x already! **What do you dislike about Verizon Connect?** I don't have much that I dislike about this service. If I were to have to choose something, it would be the refresh rate of tracking in real time. The speed sensors can be off at times as well. **What problems is Verizon Connect solving and how is that benefiting you?** GPS tracking for timely deliveries and Cameras for our drivers protection! **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. Also, thank you for your feedback on the refresh rate and speed sensors. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 48. Company savings! **Rating:** 5.0/5.0 stars **Reviewed by:** Angie R. | Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** Everything from installation to operation has been easy. The service is highly accurate, and helpful. Connect has made everything easy to use and learn. I would recommend this service to any company searching for a tracking service. The accuracy is phenomenal. **What do you dislike about Verizon Connect?** Sometimes a truck will get stuck on idle, but it will fix itself within a few hours. **What problems is Verizon Connect solving and how is that benefiting you?** Verizon Connect has helped us keep track of our trucks and employees. The location accuracy has helped our supervisors keep track of the truck location to the minute! **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. As well, thank you for your feedback on the idle status. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 49. Resolved **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The analytics portion of the platform is better than Samsara **What do you dislike about Verizon Connect?** The contracts are shady with hidden auto-renewals that match the initial term of the contract. These are not clearly outlined nor are the notifications of the auto-renewals. - Resolved thanks to Jarrett Nelson in Vendor Management **Recommendations to others considering Verizon Connect:** They are very hard to work with. The owner of our company chose them when first adding vehicles to our fleet. When I hired on, I saw the need to add additional GPS units to our fleet. I reached out to Verizon after reviewing our agreements to initiate a conversation about adding new units and aligning our agreements. They would not alter the agreements. I also had sales reps change 3 times and customer service reps change twice during this process. I decided to go with another GPS vendor to add the additional units based on their lack of flexibility. Fast forward a few months and someone proactively reaches out from the upgrade team wanting up upgrade my equipment and change the contracts. We could have done this the first time and added more units! Also, someone from another business unit reaches out and wants our cellphone and telephone business. However, none of these divisions work together to solve customer service issues or bundle a technology experience. I have requested multiple times proof of auto-renewal notifications because some states, like Georgia, require that it be communicated clearly because of the predatory renewal contracts. I do not have an update currently. **What problems is Verizon Connect solving and how is that benefiting you?** Asset management, fuel management, tracking customer stops, and route management. **Official Response from Customer Advocacy:** > Thank you for taking the time to let us know that Reveal analytics is superior in the market. While we are happy to hear you experienced value with our product, we are disappointed to learn of the problems you experienced with contract renewal and service coordination. If we can assist you further, please email us at: CustomerAdvocacy@VerizonConnect.com ### 50. Customer Service is embarrassing for a company like Verizon **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Verizon Connect?** We enjoyed the fleet tracking but that is it. **What do you dislike about Verizon Connect?** We needed the software for the ELD capabilities. After sending us the wrong equipment, it took months to get the correct equipment. On top of that, we were charged full price for all of the equipment. After getting the correct equipment we asked for a refund for the months we paid but weren't able to use the service. It has now been 4 months since requesting that refund. Every time we get on the phone with their customer service they say they will open a ticket. We then receive confirmation that the refund will go through but then each time we try to find out where it is, it's magically gone. I have asked multiple times to speak to a supervisor or someone higher up and each time their employees say there isn't anyone they can transfer me to. I didn't know I was speaking to the owner of Verizon each time I called in I guess. Stay far away from Verizon Connect. Their service is a joke. There are better companies out there. This one is just a headache from the start. **What problems is Verizon Connect solving and how is that benefiting you?** They aren't solving any of our problems right now. All they are doing is creating more. **Official Response from Customer Advocacy:** > Thank you for taking the time to provide a review. We are truly disappointed to hear about your frustrating experience with receiving the wrong equipment. We strive to improve and welcome the opportunity to make this a better experience for you. If you would like additional assistance, please email us at: CustomerAdvocacy@VerizonConnect.com. ## Verizon Connect Discussions - [What is Verizon Connect used for?](https://www.g2.com/discussions/what-is-verizon-connect-used-for) - 1 comment, 1 upvote - [Major Issues with GPS system](https://www.g2.com/discussions/major-issues-with-gps-system) - 1 comment, 1 upvote - [Worst customer service I have ever dealt with! You can't believe anything they say!](https://www.g2.com/discussions/worst-customer-service-i-have-ever-dealt-with-you-can-t-believe-anything-they-say) - 2 comments, 1 upvote - [HOW TO GET OUT OF CONTRACT?](https://www.g2.com/discussions/how-to-get-out-of-contract) - 1 comment, 1 upvote - [OVER ALL PERFORMANCE AND COSTS](https://www.g2.com/discussions/over-all-performance-and-costs) - 2 comments, 1 upvote - [View Verizon Connect pricing details and edition comparison](https://www.g2.com/products/verizon-connect/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+10%3A57%3A21+-0500&secure%5Bsession_id%5D=80fcad30-bc2b-41e3-9077-201220c37661&secure%5Btoken%5D=32f261b81446203980fb6b146d0cdf02b9eb16df07529c12418f807ec15c8ed7&format=llm_user) ## Verizon Connect Integrations - [Lark](https://www.g2.com/products/lark-lark/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Whip Around](https://www.g2.com/products/whip-around-whip-around/reviews) ## Verizon Connect Features **Routing** - Master Routing - Default Routes - Route Assignment **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking **Vehicle Tracking** - Alerts - Locations - Fuel Consumption - Inventory - Geofencing **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Scheduling** - Master Schedule - Constraints - Adjustments - ETA **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior **Deliveries** - ETAs - Proof of delivery - Route Optimization **Driver Tracking** - Alerts - Mileage - Performance - ETAs **Dashcam** - Automatic Incident Detection - Safety Score - Automated Footage Upload **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Optimization** - Priorities - Real Time - Dynamic Routing **Analytics** - Driver Performance **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Analytics** - Performance - Time & Costs - Productivity **Analytics** - Vehicle Performance - Driver Performance - Costs **Agentic AI - Fleet Tracking** - Proactive Assistance - Decision Making **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Generative AI - Fleet Management** - Text Summarization ## Top Verizon Connect Alternatives - [Geotab](https://www.g2.com/products/geotab/reviews) - 4.5/5.0 (175 reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (3,850 reviews) - [Motive](https://www.g2.com/products/motive-technologies/reviews) - 4.4/5.0 (2,948 reviews)