Connecteam Reviews & Product Details

The support and customer service provided when needed are excellent. Like with any new app, it takes some time to get used to, the scheduling feature is brilliant. Our staff really enjoy using the app and chats, and it helps keep everyone organized in one place, so we no longer have to rely on texts, WhatsApp, or emails scattered everywhere. We plan to use the voucher section to offer rewards and incentives to our staff in 2026. Since our business is new and busy, we still have a lot to learn, and I think it will take a few months to fully understand everything the system can do, as it offers so many features. Review collected by and hosted on G2.com.

Little more pricier than other companies Review collected by and hosted on G2.com.

What I appreciate most is the clear structure and tracking of tasks. Assigning work, setting deadlines, and monitoring progress are all managed in a single location, which helps keep everyone accountable without the need for constant reminders. The task view is straightforward and easy to grasp, even for team members who aren't particularly tech savvy. It fits seamlessly into our daily operations, so it doesn't feel like an added administrative burden. Review collected by and hosted on G2.com.

Some of the more advanced options can be difficult to find at first, particularly when handling several task categories. Certain features seem tucked away and only become apparent after spending some time navigating the platform. Although the overall functionality is solid, providing more in-context tips for first-time admins would make the initial setup process smoother. Review collected by and hosted on G2.com.

Connecteam has been a game changer for our business. It has massively improved how we schedule our workers and completely streamlined our payroll process. The time clock feature alone has saved us a significant amount of money; we can now accurately track representatives’ exact hours and ensure shifts are worked in full. This solved a major issue we previously faced when staff were simply invoicing us for their time, which often led to early departures going unnoticed.

A large portion of our workforce is made up of students, and historically this role was quite informal, something they could pick up easily to earn a bit of extra cash. Since implementing Connecteam, however, the entire operation feels far more professional. The structure, visibility, and communication tools have helped our workers feel like they are part of a serious, well-run company rather than just a casual side job. This has had a really positive impact on engagement and accountability.

On top of the product itself, the Connecteam staff have been outstanding. Their support team, along with the AI assistant, made the transition incredibly smooth and stress-free. The onboarding process was clear, efficient, and well supported every step of the way. Overall, Connecteam has delivered real operational and financial benefits, and we couldn’t be happier with the platform. Review collected by and hosted on G2.com.

In terms of areas for improvement, we haven’t quite managed to get our reps fully engaged with the in-app group chats yet. They tend to be more responsive on WhatsApp, so we haven’t made as much use of the chat feature as we originally expected. It may simply be a change-management issue on our side rather than a limitation of the platform itself.

Another small improvement would be around payroll setup. It would be extremely helpful if workers could enter their bank details during the sign-up process and have these details automatically appear on the exported payroll PDF. Currently, adding bank details to payroll each month takes a bit of extra manual time. Review collected by and hosted on G2.com.

It's infrequent to find a business that considers small businesses the way Connecteam does. It's an amazing system that allows us access to, to run our small teams with features that are helpful to us. I find their system extremely easy to use and navigate, I love the abundance of features too. Support and help articles are also really great! Review collected by and hosted on G2.com.

I do believe there are some limitations for notifications, more flexibility would be awesome. I would love to see more automation capabilities. Again, as a small business, with few hands doing many different roles, this would be super helpful. I would like to see the knowledge base / resources work similarly to the help articles so employees can search. Review collected by and hosted on G2.com.

I have not used the the total platform for Connecteam to date. Mostly I have used the scheduling part of the program and I have found it easy to use. I can use it with payroll however my co-workers have issues of putting in their time sheets so that is still a work in progress. Shortly I will be assigning tasks that need to be completed to each individual as well. I do like the forms feature where I can put several things into the knowledge base and the employees can look at what has been uploaded as they need to. To date customer support has been great. I normally can't participate in their web meetings, however, they do send me the recordings of what they talked about which I review and find very helpful. Review collected by and hosted on G2.com.

The downside for me is that it has a huge learning curve. With someone who is time limited like myself learning each aspect of the program takes a lot of time. The more I use it the more I remember. I just wished I had more free time in my day to learn more of the program that can help me outside of the scheduling program which is my main focus Review collected by and hosted on G2.com.

Connecteam has been a game-changer for me. What I appreciate the most is how incredibly easy it is to use. The app is laid out in a way that just makes sense—no confusing menus, no complicated setup, and no learning curve. Everything is straightforward, which makes managing day-to-day operations fast and stress-free.

What really stands out is the convenience of having full control right from my phone. I can manage schedules, track time, communicate with my team, approve requests, and monitor tasks without needing a computer. Whether I’m on the road, at a job site, or handling something last-minute, I can take care of everything through the app. It’s rare to find a platform that gives this much flexibility without sacrificing power or features.

Overall, Connecteam makes running things smoother and more efficient. Review collected by and hosted on G2.com.

My only complaint is that sometimes small settings are hard to find. The app does so much that a couple tools feel tucked away, so I occasionally have to dig around to locate them. Review collected by and hosted on G2.com.

What I appreciate most about Connecteam is how it truly streamlines my daily HR tasks, making my work feel more organized and connected. Rather than having to manage multiple spreadsheets, messages, and reminders separately, I now have everything I need in a single platform, which significantly reduces my stress. I also find it very user-friendly for employees, which is a big plus. When team members actually use the tools provided, HR becomes less about enforcing rules and more about genuinely supporting the team. Connecteam fosters a sense of clarity and connection that helps ensure everyone stays aligned. Review collected by and hosted on G2.com.

None so far. I’m still getting familiar with everything, but up to this point I haven’t come across anything I dislike about Connecteam. Review collected by and hosted on G2.com.

The ability for our remote, deskless employees to connect and interact as a team, rather than feeling isolated in their partnerships.

We haven't introduced the bigger features (rostering & timesheets) yet, but they are highly anticipated!

Also, moving away from paper forms, meaning life is easier for our team, and also contributing less waste into the environment. Review collected by and hosted on G2.com.

The reporting, there isn't much flexibility when it comes to reporting on things like time off. I've asked for product improvements to be submitted for development work which i'm hoping get actioned quickly to make life a little easier for us! Review collected by and hosted on G2.com.

Intuitive interface and ease of implementation and integration. Easy to use frequently throughout the day. Lots of communication tools like chat, updates, and task assignments. Mobile app accessibility for field workers. Quick and efficient responsiveness from customer support. Review collected by and hosted on G2.com.

The timeclock is very difficult to use as a non-admin if needing to make corrections. But then again it may just come down to the admin just not reviewing requests for corrections in a timely manner or not at all. Review collected by and hosted on G2.com.

What I find most helpful about Connecteam is just how easy it makes everything! The platform brings all our day-to-day operations into one place, and it honestly feels like it has transformed the way we work. From scheduling to communication to task tracking — everything is seamless, fast, and incredibly user-friendly.

The upsides of using Connecteam are endless! It saves us so much time, keeps the whole team aligned, and gives us complete visibility over what’s happening across the business. I’m genuinely grateful for how much more organised and efficient our workflow has become. It boosts productivity, reduces stress, and makes teamwork feel effortless.

Overall, I couldn’t be happier — Connecteam has been an absolute game-changer for us! Review collected by and hosted on G2.com.

Honestly, there isn’t much to dislike about Connecteam, but if I had to mention something, it would be that some of the more advanced features take a little time to fully understand and customise. Once everything is set up, though, it runs beautifully.

It would also be great to see even more flexibility with certain automations and reporting, but the platform is constantly improving, so I’m confident these enhancements will come.

Overall, any small drawbacks are far outweighed by the value Connecteam provides — it’s truly an exceptional tool! Review collected by and hosted on G2.com.