[ Connecteam Reviews ](https://www.g2.com/products/connecteam/reviews) [ Connecteam Reviews ](https://www.g2.com/products/connecteam/reviews) # Connecteam Features ##### ## Platform (25) Mobile User Support Allows software to be easily used on multiple mobile devices include phone and tablet devices. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Integration Integrates with other customer service software to improve support and enhance functionality Reporting Provides analytics tools that reveal important business metrics and track progress Dashboards Displays important metrics relating to performance Customization Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. Integration APIs Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. Internationalization Enables users to view and transact business with the same content in multiple languages and currencies. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, and groups. Performance Is consistently available (uptime) and allows users to complete tasks reliably. Mobility Is accessible from a mobile device and by users on the go. Reporting Provides analytics tools that reveal important business metrics and track progress. Dashboards Creates dashboards to track information like open positions, current headcount, and recruiting pipeline. Reporting Access pre-built and custom reports and dashboards. APIs / Integration Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. Internationalization Enables users to view and transact business with the same content in multiple languages and currencies. Performance and Reliability Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. Mobile User Support Allows software to be easily used on multiple mobile devices include phone and tablet devices. User Authorization - HIPAA Compliant Messaging Allows administrators to set up and implement any levels of authorization required to send and receive secure messages Compliant Texting - HIPAA Compliant Messaging Facilitates the receiving and sending of secure and encrypted text messages Clinical Communication - HIPAA Compliance Facilitates communication between health care professionals HIPAA Compliance - HIPAA Compliant Messaging Aligns and complies with HIPAA regulation and standards Operating Systems - HIPAA Compliant Messaging Supports desktop, iOS, and Android operating systems Message Lifespan - HIPAA Compliant Messaging Allows the determination and assignment of the lifespan of a delivered message Workflow Enhancement - HIPAA Compliant Messaging Enhances clinical workflows Show More ##### ## Ticket and Case Management (7) Ticket Creation User Experience User Experience of creating and submitting a ticket Ticket Response User Experience User Experience of responding and receiving a response Workflow Route tickets based on values of fields, changes to ticket status and time based conditions Automated Response Respond to common requests with standard reply Attachments/Screencasts Documents and files can be attached to the ticket to communicate with customer issues/resolutions Ticket Collaboration Share and collaborate on tickets with multiple customer service representatives Customer/Contact Database Central repository for account and contact information Show More ##### ## Communication Channels (2) Customer Portal Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents Live Chat Support Ability for customer service agents to communicate with customers via live chat to solve problems live Show More ##### ## Time Tracking (3) Ease of Completing Timesheets Timesheet entry takes little time and is intuitive for new users Tracking Time to Project/Task Users can easily track time based on task or activity and assign to projects Billable Time Rate Management Allows users and administrators to adjust rates based on user, role, task, project assignments, etc. Show More ##### ## Mobile Time Tracking (1) Time Tracking Allows users to track and enter time spent on project tasks from mobile device. Show More ##### ## Administration (4) Workflow Routes Timesheets, Invoices, Expense reports through approval process. Easy to maintain and administer Automated Reminders Sends automatic reminders to employees that have not completed expenses reports and/or timesheets Policy Compliance Management Enables administrators to create rules that enforce compliances of corporate time and expense policies User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Show More ##### ## Workforce Management Platform Features (9) Labor Forecasting Predict the number and types of employees necessary to meet anticipated demand to control labor costs. Shift Scheduling Plan employee work shifts according to availability and provide notifications to employees when they are scheduled. Time & Attendance Tracking Let employees track the hours they have worked through integrations with time tracking products or built in time tracking features. Absence & Leave Management Employees can submit paid time off (PTO) or leave of absence requests that managers can approve or deny within the platform. Skills Management Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions. Workforce Analytics Tools designed to help analyze employee data and develop baselines for evaluating and optimizing workforce management. Self-Service Capabilities Web portals through which employees can view their schedules, submit PTO requests, configure work availability and preferences, and self-schedule from available work times. Mobile Shift Scheduling Managers and employees can create or claim available work shifts and receive notifications on their mobile device. Team Communication Message other team members or managers through built-in text or emailing functions and communicate scheduling or leave requests. Show More ##### ## Before the Job (4) Calendar Uses the calendar tool to determine field workers who are free for the job. Dispatch Notifies field service workers of their upcoming assignments. Roles Allows users to see tasks according to permissions and roles. Booking Allows clients to book jobs through the desktop page or within the app. Show More ##### ## On the Job (5) Location Tracks employee location to ensure timeliness. Employee Communication Enables communication within the app from manager to field service employee. Behavior Monitoring Monitors behavior in the field. Client Notifications Notifies clients, should any delays or mishaps occur. Field Sales Includes some ability to serve as a sales and ordering application. Show More ##### ## After the Job (4) Reports Creates reports that reflect field performance either as a team or individually, to review productivity. Analytics Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard. Invoicing Sends invoices through the software and allows clients to pay on the spot. CRM Integrations Integrates with CRM software to monitor all aspects of the customer relationship. Show More ##### ## Automation (1) Process Automation Automate processes and eliminate errors associated with requesting, approving, and tracking paid and unpaid time off. Show More ##### ## Logistics (3) Dashboards & Reporting Analytical and reporting tools that provide visibility into labor cost and enable data-driven decisions. Data Collection Labor data collection options include web, mobile, and hardware. Lanuguage Options Provide multiple language options for a global user base. Show More ##### ## Management (11) Schedule Creation Tools Tools that help in scheduling and shift creation and management. Schedule Management Tools that manage vacation, holidays, absences, breaks, and overtime. Employee Leave Management Manage employee's eligibility for paid and unpaid leave based on criteria including vacation, sick time and more. User Access Grant access to select features and data based on the users' role, both internally and externally. User Role Access Provides employees self service access and managers a centralized view. Employee Information Ability to manage employee information. Employee Information Automation Automate employee promotions and position changes and company policy changes. Fence Drawing Designate specific geofences, such as store locations, airports, or residential areas. Compliance Maintain compliance (e.g., GDPR) regarding location data management. Analytics Generate analytics dashboards and reports based on location data. International Usability Expand geofencing capabilities to multiple countries with up-to-date geographic data. Show More ##### ## Monitoring (3) Regulations Enforcement Enforce federal, state, and organization regulations. Compliance Monitoring Monitor and maintain compliance. Integration Provide integrations with payroll software. Show More ##### ## Business Instant Messaging (6) File Sharing Allows users to send and open various file types. Notifications Notifies users when they have been contacted or tagged. Search Message content search capability. Mobile Application Software can be accessed through a downloadable mobile application. Web Application Software can be accessed through a downloadable desktop app or a cloud-based site. Integrations Application integrates with other outside software. Show More ##### ## Business Instant Messaging (1) Audio Conferencing Allows users to communicate via audio call. Show More ##### ## Platform Basics (13) Interoperability Connects to external systems and applications as needed to complete team workflows. Performance Is consistently available (uptime) and allows users to complete tasks reliably. Reporting Provides analytics tools that reveal important business metrics and track progress. Reporting Provides analytics tools that reveal important business metrics and track progress. Interoperability Connects to external systems and applications as needed to complete team workflows. Reporting & Dashboards Survey results can be visualized and reported on in real time, with manager dashboards and automated reporting tools. Reports can be customized and distributed to aid in organizational improvement and employee performance reviews. Interoperability Connects to external systems and applications as needed to complete team workflows. Reporting Provides analytics tools that reveal important business metrics and track progress. Dashboard Has a centralized dashboard for users to interact with. Performance Is consistently available (uptime) and allows users to complete tasks reliably. Reporting Provides analytics tools that reveal important business metrics and track progress. Dashboard Has a centralized dashboard for users to interact with. Performance Is consistently available (uptime) and allows users to complete tasks reliably. Show More ##### ## Platform Data (2) Dashboard Has a centralized dashboard for users to interact with Alerts and Notifications Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise. Show More ##### ## Platform Additional Functionality (15) Cloud Provides a cloud based version of the platform Mobility Is accessible from a mobile device and by users on the go. Messaging Contains in-application messaging abilities Employee Segmenting Segment employees according to factors such as location, demographics, and position. Distribute surveys and filter survey results according to employee segments. Goal and Challenge Creation Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools. Peer Recognition Send and receive recognition in the form of digital badges, awards, or messages to colleagues, employees, and managers. Recognition is displayed in real time in the platform on a live activity feed. Social Feedback Portal Communicate with team members and managers through a built-in customizable web portal. Users can communicate 1 on 1 with each other, and can ask questions, share frustrations, and make suggestions with varying degrees of anonymity. Integrations Integrates with business solutions such as payroll, workforce management, POS systems, etc. Mobility Is accessible from a mobile device and by users on the go. Task Management Provides task prioritization and management abilities. Integrations Integrates with business solutions such as HRIS systems and social tools. Mobility Is accessible from a mobile device and by users on the go. Corporate Discounts Corporate discount platforms provide employees with access to discounts on products and services. Employee Engagement Provides employee survey and feedback features. Rewards Provides flexible and easy-to-manage employee reward options. Show More ##### ## Back Office (3) Accounting Tools to track financial data on a day-to-day basis, both incoming and outgoing. Employee Management The ability to manage employee schedules, payroll, or onboarding. Analytics Analysis of data collected by the platform in order to glean usable business insights. Show More ##### ## Front of Office (3) POS Tool to place customer orders and collect payment. Kitchen Ticketing Tools for the kitchen to receive customer orders via tickets so they can be prepared and delivered to the proper table. Reservations The ability to reserve tables in advance so the restaurant is not overbooked at the time of the reservation. Show More ##### ## Guide Options (5) Rich Text Editor Allows users to create guides using a rich text editor. Drag and Drop Editor Allows users to create guides with a drag and drop interface. Page Templates Provides pre-built templates for guide and allows users to create templates. Video Tutorials Allows users to created video-based work instructions. Document Upload Allows users to upload documents of user guides or documentation to be included in user guides. Show More ##### ## Guide Tools (4) Prerequisites Provides a list of prerequisite tasks or tools necessary for a particular set of work instructions. Workflows Attaches user guides to pre-defined workflows. Training Modules Allows users to create cohesive training modules using work instructions. Analytics Gathers data on manual usage and user data. Show More ##### ## Access Options (3) Multi-Language Support Supports multiple languages. Mobile Device Support Guides can be accessed on mobile devices like tablets and mobile phones. Single Sign-On (SSO) Allows users to sign into the software using a single sign-on (SSO) application. Show More ##### ## Functionality (4) Integration Integrate into software or apps via API or SDK. Location Tracking Identify a user's physical location. Location Triggers Generate notifications, alerts, or in-app events upon reaching a geofenced location(s). Location Determination Differentiate between behavioral and proximital locations for users. Show More ##### ## Platform Content (9) Employee Pulse Surveys Distribute short, customizable culture-focused surveys or polls to employees to measure the various factors of employee engagement, including job, environment, and pay satisfaction. Survey Customization Customize various components of surveys, including individual questions, distribution frequency, audience size, and anonymity. Goal and Challenge Creation Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools. Automation Automates some or all operation related tasks. File Sharing Provides robust sharing options for communication with both internal and external stakeholders. Content Library Provides users with a pre-built library of useable content. Automation Automates some or all operation related tasks. File Sharing Provides robust sharing options for communication with both internal and external stakeholders. Content Library Provides users with a pre-built library of useable content. Show More ##### ## Information Distribution (4) News Feed Allows information to be distributed via a scrolling news feed. Newsletter Allows information to be distributed via newsletter. Notifications Allows information to be distributed via push notification. Multi-Channel Sharing Allows administrators to deliver information through multiple channels at once. Show More ##### ## Employee Engagement (8) Employee Generated Content Able to share pictures, videos or external articles, and users can participate in the communication if authorized Confirmation Allows employees to confirm that they have received or read a piece of content. Comments Allows employees to leave comments on posts within the application. Inline Translation Automatically translates information via machine translation. Administrative Access Allows administrators to set permissions within the application. Content Interaction Has the ability for users to like and react to a post, comment and share visuals on posts, react to comments left by colleagues, and also tag colleagues if they think it would be interesting to share with others to read too. Surveys (global & local) Shares the option for users to answer surveys via the tool from wherever they are are. Has customization options of single, multiple choice, or open text answers, etc. Chat Create audience-based chat rooms to share news within their teams, and employees can create private chat rooms as well. Replicates the user experience of employee's favorite apps (e.g. WhatsApp, Messenger, Slack etc.). Show More ##### ## Generative AI (3) AI Text Summarization Condenses long documents or text into a brief summary. AI Image-to-Text Converts images into a textual description, identifying key elements. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Administrative Tasks - Frontline Worker Communication Platforms (6) Training & Learning Modules Distributes and manages access to training and educational modules. Health & Safety Policies Enables administrators to enforce health and safety policies, such as COVID-19 testing and workplace safety instructions. Onboarding & Offboarding Allows workers to access onboarding and offboarding materials through the platform. Surveys & Feedback Allows administrators to distribute surveys and analyze feedback from workers. Employee Services Gives employees access to employee services , such as PTO requests and pay summaries. Knowledge Management Allows administrators to upload and manage documents and files within the platform. Show More ##### ## Communication Features - Frontline Worker Communication Platforms (4) Group Messaging Enables users to message each other in designated groups, whether public or private. Private Messaging Users can communicate in a private, one-on-one manner. Announcements Allows company-wide and targeted announcements to ensure workers receive relevant communications. Emergency Notifications Administrators can send out mass emergency notifications to everyone, designated groups, or individuals. Show More ##### ## Operations - Frontline Worker Communication Platforms (4) Shift Scheduling Includes shift scheduling features, allowing managers to create, distribute, and update shift schedules easily. Insights & Analytics Provides performance insights and other analytics by individual, team, or region. Task Management Schedules and assigns tasks for employees and provides productivity insights for managers. SOPs & Documentation Provides written, step-by-step instructions for workers as well as task-related documents. Show More ##### ## User Experience & Accessibility - Employee Communications (4) Native Mobile Application Contains fully branded mobile app that is available natively via different platforms. Has low bandwidth management to optimize communication between the application and servers. Branded Experience Provides customizable web platform for colors, fonts, company branding etc. Personalized Ux Experience Targets content based on profiles, attributes, communications needs, etc. Able to personalize end-users' content view based on preferences and interests. Audience Management & Creation Creates segmentation groups and communication audiences to target messages, content, features access, etc. Show More ##### ## Content Distribution - Employee Communications (3) Newsfeed Displays application newsfeed content in an engaging and modern manner. Newsletter Engine Allows for reaching employees through the Integrated newsletter builder via email Multi-Channel Sharing Publishes the content once on the platform and pushing it through to different comms channels. Pushes specific content based on rules to Microsoft Teams, displaying content inside SharePoint, etc. Show More ##### ## Additional Features - Employee Communications (3) Emergency Notifications Can activate a Must-Read or an Alert. Must-read will be content that a user is exposed to when they connect to the platform. Allows for alerts to appear in full screen and user will not be able to view the platform without reading the content and validating the dedicated button. Analytics Analyzes behavior data to understand performance of program via users, content performance of what content performs best, and video content performance determined by what videos have been seen and by who. Integrations Connects with API access, low-code/no-code connectors, as well as integrations with intranet, HRIs, Microsoft Teams, Slack etc. Show More ##### ## Generative AI - Business Instant Messaging (1) Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## AI - Business Instant Messaging (4) AI Powered Search Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms. Smart Notifications Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work. AI Powered Language Translation Uses AI-powered language translation tools to translate messages in real-time. Content Generation Creates, assists, or automates the generation of text-based content within the platform. Show More ##### ## Agentic AI - Business Instant Messaging (2) Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - Employee Communications (2) Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - Frontline Worker Communication Platforms (5) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Restaurant Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Field Service Management (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Help Desk (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Restaurant Scheduling (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Employee Intranet (2) Autonomous Task Execution Capability to perform complex tasks without constant human input Adaptive Learning Improves performance based on feedback and experience Show More [ ![Udext](https://images.g2crowd.com/uploads/product/hd_favicon/11a9efcc1db01f582c20a79b68fc5e00/udext.png "Udext") Sponsored Udext 4.9/5 (11) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Deputy](https://images.g2crowd.com/uploads/product/hd_favicon/584e774b1014d147cde2d0f2407bfe1e/deputy.svg "Deputy") Deputy 4.6/5 (647) ](https://www.g2.com/products/deputy/reviews) [ ![Homebase](https://images.g2crowd.com/uploads/product/hd_favicon/a1f9076d24414b94510c082c4147fa2f/homebase.svg "Homebase") Homebase 4.6/5 (520) ](https://www.g2.com/products/homebase/reviews) [ ![When I Work](https://images.g2crowd.com/uploads/product/hd_favicon/4dcdb726bd16d71c24eb538c4b992f48/when-i-work.svg "When I Work") When I Work 4.4/5 (379) ](https://www.g2.com/products/when-i-work/reviews) [ View All Alternatives ](https://www.g2.com/products/connecteam/competitors/alternatives) ## Technology Glossary Features View full feature definition View definitions of the features and discover new technology terms. [View Glossary](/glossary) [Policy Compliance Management](/glossary/policy-compliance-management) Policy and compliance management is a process to centrally manage standards, policies, and internal control processes cross-mapped to external regulatory standards. Learn more about policy and compliance management best practices and the associated benefits. [Shift Scheduling](/glossary/shift-scheduling) Shift scheduling is the process of creating work schedules to support company needs and employee satisfaction. Learn more about shift scheduling and how to create a successful process. [SLA management](/glossary/sla-management) SLA management is the process of ensuring that all the services and procedures of a business align with the service level agreement (SLA). Learn more about why SLA management is essential, the benefits it offers, and which best practices are appropriate for it. [Instant Messaging](/glossary/instant-messaging-definition) Business instant messaging software works as a communication platform for companies via a text-based messaging application. Learn how these products ease internal business communication among employees. [Peer Recognition](/glossary/peer-recognition) Peer recognition is how colleagues express appreciation to one another. Learn more about the benefits of a peer recognition program and its best practices. [Labor Forecasting](/glossary/labor-forecasting) Labor forecasting is the process of predicting future labor needs. Learn more about forecasting staffing needs, different prediction methods, and how to implement a unique strategy. 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