[ Connecteam Reviews ](https://www.g2.com/products/connecteam/reviews) [ Connecteam Reviews ](https://www.g2.com/products/connecteam/reviews) # Connecteam Features ##### ## Platform (93) Mobile User Support Allows software to be easily used on multiple mobile devices include phone and tablet devices. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Third-Party Integrations Set up connections to third-party platforms to improve business processes Reporting Provides analytics tools that reveal important business metrics and track progress Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Mobile Access Access software remotely via mobile devices Customization Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. Integration APIs Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. Internationalization Enables users to view and transact business with the same content in multiple languages and currencies. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, and groups. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Mobile Access Access software remotely via mobile devices Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Training Management Track employee/learner's progression through training programs Goal Management Allows employees to set and manage work or career related goals Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Action Management Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Mobile Access Access software remotely via mobile devices Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Benefits Dashboard Use a dashboard to view benefits that are selected by employees or offered by employers Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Performance Management Organize and manage the accomplishments and development of employees or performance of applications or systems Recruitment Management Tools to find, assess, and hire suitable candidates for a job within an organization Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Training Management Track employee/learner's progression through training programs Calendar Management Track and manage schedules and meetings via an integrated calendar Employee Management Track employee schedules, availability, and performance across projects and tasks Orientation Workflow Management Create orientation programs for new employees or students Task Management Create, manage and track all task activities and progression HR Management Automates core HR functions such as talent management, employee evaluation and learning management Help Desk Management Managing service requests, incidents, IT issues & support with a ticketing system Mobile Access Access software remotely via mobile devices Payroll Management Manage employee salary processes, data, taxes, and records administration efficiently Document Management Store, manage, and track all electronic documents in a centralized location Job Description Management Create, share, and manage the distribution of job descriptions/duties Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Mobile Access Access software remotely via mobile devices Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Third-Party Integrations Set up connections to third-party platforms to improve business processes Assessment Management Creation, administration, and evaluation of assessments or tests Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Mobile Access Access software remotely via mobile devices Third-Party Integration Addition of necessary external data, applications, tools, or features Initiative Management Create and manage internal campaigns to improve company culture or business strategy. Workflow Management Create, design and manage workflows for repetitive tasks Community Management Enable students, customers or employees to engage with each other in a particular space online or offline Employee Referral Management Manage and track employee referrals for open job positions Candidate Management Build, track, and maintain relationships with candidates Workflow Management Create, design and manage workflows for repetitive tasks Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Advertising Management Manage advertising space and its sales within your network or publication Application Management Track, manage and store the applications of potential future members, customers or candidates Email Management Manage, store and organize emails within the system or via third-party apps Job Management Manage and track all job information and associated tasks Discount Management Track products that are for sale at a reduced price or part of coupon promotions Pipeline Management Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. File Management Create, save, and store files Job Management Manage and track all job information and associated tasks Data Storage Management Manage and store data in a database Compensation Management Manages compensation such as salary, bonus, and benefits processes, aligning with policies Employee Management Track employee schedules, availability, and performance across projects and tasks Job Application Management HR Management Automates core HR functions such as talent management, employee evaluation and learning management Competency Management Catalog, manage, and develop employee skill sets Performance Management Organize and manage the accomplishments and development of employees or performance of applications or systems Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Job Description Management Create, share, and manage the distribution of job descriptions/duties Evaluation Management Create, share, and manage the distribution of job descriptions/duties User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Third-Party Integrations Set up connections to third-party platforms to improve business processes Reporting Access pre-built and custom reports and dashboards. APIs / Integration Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. Internationalization Enables users to view and transact business with the same content in multiple languages and currencies. Performance and Reliability Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. Mobile User Support Allows software to be easily used on multiple mobile devices include phone and tablet devices. Accounting Integration Integrate with a third-party accounting system QuickBooks Integration Integrates with QuickBooks Real-Time Reporting Active reporting of data and metrics Third-Party Integrations Set up connections to third-party platforms to improve business processes Payroll Integration Facilitates integration with multiple third-party payroll systems Accounting Integration Integrate with a third-party accounting system User Authorization - HIPAA Compliant Messaging Allows administrators to set up and implement any levels of authorization required to send and receive secure messages Compliant Texting - HIPAA Compliant Messaging Facilitates the receiving and sending of secure and encrypted text messages Clinical Communication - HIPAA Compliance Facilitates communication between health care professionals HIPAA Compliance - HIPAA Compliant Messaging Aligns and complies with HIPAA regulation and standards Operating Systems - HIPAA Compliant Messaging Supports desktop, iOS, and Android operating systems Message Lifespan - HIPAA Compliant Messaging Allows the determination and assignment of the lifespan of a delivered message Workflow Enhancement - HIPAA Compliant Messaging Enhances clinical workflows PCI Compliance Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Show More ##### ## Ticket and Case Management (15) Ticket Creation User Experience User Experience of creating and submitting a ticket Ticket Response User Experience User Experience of responding and receiving a response Workflow Route tickets based on values of fields, changes to ticket status and time based conditions Automated Response Respond to common requests with standard reply Attachments/Screencasts Documents and files can be attached to the ticket to communicate with customer issues/resolutions Ticket Collaboration Share and collaborate on tickets with multiple customer service representatives Customer/Contact Database Central repository for account and contact information Workflow Management Create, design and manage workflows for repetitive tasks Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ticket Management Track, manage, or resolve user requests and IT incidents/issues Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Queue Management Monitor wait time and abandonment for incoming requests that have not been routed Inbox Management Organize, prioritize, and manage incoming communications Support Ticket Management Allow customers/users to submit support queries and service requests Email Management Manage, store and organize emails within the system or via third-party apps Show More ##### ## Communication Channels (3) Customer Portal Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents Live Chat Support Ability for customer service agents to communicate with customers via live chat to solve problems live Video Chat Chat with your counterparts over the video in real time Show More ##### ## Time Tracking (5) Ease of Completing Timesheets Timesheet entry takes little time and is intuitive for new users Tracking Time to Project/Task Users can easily track time based on task or activity and assign to projects Billable Time Rate Management Allows users and administrators to adjust rates based on user, role, task, project assignments, etc. Reimbursement Management Manage compensation for out-of-pocket expenses incurred by an employee, client or another party Task Progress Tracking Track the status and progress of tasks Show More ##### ## Client Invoicing (2) Biometric Recognition Facial or other physical recognition to confirm identity Optical Character Recognition Ability to recognize printed or written text within digital images or scanned documents Show More ##### ## Mobile Time Tracking (15) Project Time Tracking Measure time to completion or hours worked for projects Expense Tracking Monitor and record expenses such as purchases or charges incurred Progress Tracking Reporting on how each user, task or process has advanced since its initiation Activity Tracking Track and document all activities across devices, networks, and other systems Time Tracking by Client Track time worked per client Project Tracking Monitor the progress of projects from start to finish Billable Items Tracking Track the list of items required to be billed/invoiced to clients Attendance Tracking Track the attendance of specific individuals or groups Vacation/Leave Tracking Request, track, and manage time off requests and vacation time Project Time Tracking Measure time to completion or hours worked for projects Leave Tracking Manage and track employee attendance Budget Tracking Track actual spending to ensure it's in line with the planned budget Online Time Tracking Track employee and task times using internet connection Offline Time Tracking Track employee and task times without internet connection Location Tracking Identify the physical location of an individual, asset, device, etc. Show More ##### ## Administration (15) Workflow Routes Timesheets, Invoices, Expense reports through approval process. Easy to maintain and administer Automated Reminders Sends automatic reminders to employees that have not completed expenses reports and/or timesheets Policy Compliance Management Enables administrators to create rules that enforce compliances of corporate time and expense policies User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Timesheet Management Track the amount of time spent on a job or task Payroll Management Manage employee salary processes, data, taxes, and records administration efficiently Employee Management Track employee schedules, availability, and performance across projects and tasks Invoice Management Captures invoice data and maintains comprehensive records for auditing and reporting purposes Calendar Management Track and manage schedules and meetings via an integrated calendar Workflow Management Create, design and manage workflows for repetitive tasks Task Management Create, manage and track all task activities and progression Mobile Access Access software remotely via mobile devices Mobile Access Access software remotely via mobile devices Workflow Management Create, design and manage workflows for repetitive tasks Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Show More ##### ## Workforce Management Platform Features (29) Labor Forecasting Predict the number and types of employees necessary to meet anticipated demand to control labor costs. Shift Scheduling Plan employee work shifts according to availability and provide notifications to employees when they are scheduled. Time & Attendance Tracking Let employees track the hours they have worked through integrations with time tracking products or built in time tracking features. Absence & Leave Management Employees can submit paid time off (PTO) or leave of absence requests that managers can approve or deny within the platform. Skills Management Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions. Workforce Analytics Tools designed to help analyze employee data and develop baselines for evaluating and optimizing workforce management. Self-Service Capabilities Web portals through which employees can view their schedules, submit PTO requests, configure work availability and preferences, and self-schedule from available work times. Mobile Shift Scheduling Managers and employees can create or claim available work shifts and receive notifications on their mobile device. Team Communication Message other team members or managers through built-in text or emailing functions and communicate scheduling or leave requests. Budgeting/Forecasting Create budgets based on historical data and future projections Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Employee Scheduling Assign working shifts or tasks to employees based on their availability Time Off Management Track and manage employee time-off, vacation, and sick leave requests Workflow Management Create, design and manage workflows for repetitive tasks Timesheet Management Track the amount of time spent on a job or task Recruitment Management Tools to find, assess, and hire suitable candidates for a job within an organization Performance Management Organize and manage the accomplishments and development of employees or performance of applications or systems Payroll Management Manage employee salary processes, data, taxes, and records administration efficiently Attendance Management Manage attendance for classes, shifts, meetings, or events Calendar Management Track and manage schedules and meetings via an integrated calendar Employee Management Track employee schedules, availability, and performance across projects and tasks Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Activity Tracking Track and document all activities across devices, networks, and other systems Sick Leave Tracking Track and manage sick leave time Vacation/Leave Tracking Request, track, and manage time off requests and vacation time Skills Tracking Track employee skills, competencies, training & qualifications Variable Workforce Utilize third party services to cover unforeseen labor needs Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Show More ##### ## Before the Job (4) Calendar Uses the calendar tool to determine field workers who are free for the job. Dispatch Notifies field service workers of their upcoming assignments. Roles Allows users to see tasks according to permissions and roles. Booking Allows clients to book jobs through the desktop page or within the app. Show More ##### ## On the Job (10) Location Tracks employee location to ensure timeliness. Employee Communication Enables communication within the app from manager to field service employee. Behavior Monitoring Monitors behavior in the field. Client Notifications Notifies clients, should any delays or mishaps occur. Field Sales Includes some ability to serve as a sales and ordering application. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Customizable Fields Customize data fields to support various needs and use cases Multi-Location Manage and support multiple locations Payment Collection in the Field Swipe a credit card or manually process payments while with the customer in the field Show More ##### ## After the Job (8) Reports Creates reports that reflect field performance either as a team or individually, to review productivity. Analytics Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard. Billing & Invoicing Create, manage, and send invoices or bills to customers CRM Integrations Integrates with CRM software to monitor all aspects of the customer relationship. Accounting Integration Integrate with a third-party accounting system QuickBooks Integration Integrates with QuickBooks Third-Party Integrations Set up connections to third-party platforms to improve business processes Customizable Reports Alter the layout and content of reports Show More ##### ## Automation (1) Process Automation Automate processes and eliminate errors associated with requesting, approving, and tracking paid and unpaid time off. Show More ##### ## Logistics (7) Dashboards & Reporting Analytical and reporting tools that provide visibility into labor cost and enable data-driven decisions. Data Collection Labor data collection options include web, mobile, and hardware. Lanuguage Options Provide multiple language options for a global user base. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Data Receive data and information in real time Real-Time Reporting Active reporting of data and metrics Payroll Reporting View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more Show More ##### ## Management (21) Schedule Creation Tools Tools that help in scheduling and shift creation and management. Schedule Management Tools that manage vacation, holidays, absences, breaks, and overtime. Employee Leave Management Manage employee's eligibility for paid and unpaid leave based on criteria including vacation, sick time and more. User Access Grant access to select features and data based on the users' role, both internally and externally. User Role Access Provides employees self service access and managers a centralized view. Employee Information Ability to manage employee information. Employee Information Automation Automate employee promotions and position changes and company policy changes. Calendar Management Track and manage schedules and meetings via an integrated calendar Workflow Management Create, design and manage workflows for repetitive tasks Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Timesheet Management Track the amount of time spent on a job or task Payroll Management Manage employee salary processes, data, taxes, and records administration efficiently HR Management Automates core HR functions such as talent management, employee evaluation and learning management Time Off Management Track and manage employee time-off, vacation, and sick leave requests Task Management Create, manage and track all task activities and progression Document Management Store, manage, and track all electronic documents in a centralized location Mobile Access Access software remotely via mobile devices Fence Drawing Designate specific geofences, such as store locations, airports, or residential areas. Compliance Maintain compliance (e.g., GDPR) regarding location data management. Analytics Generate analytics dashboards and reports based on location data. International Usability Expand geofencing capabilities to multiple countries with up-to-date geographic data. Show More ##### ## Monitoring (4) Regulations Enforcement Enforce federal, state, and organization regulations. Compliance Monitoring Monitor and maintain compliance. Integration Provide integrations with payroll software. Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Business Instant Messaging (9) File Sharing Allows users to send and open various file types. Notifications Notifies users when they have been contacted or tagged. Search Message content search capability. Screen Sharing Digitally share screen view with others Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Mobile Application Software can be accessed through a downloadable mobile application. Web Application Software can be accessed through a downloadable desktop app or a cloud-based site. Third-Party Integrations Set up connections to third-party platforms to improve business processes Active Directory Integration Integrates with Active Directory Show More ##### ## Business Instant Messaging (3) Audio Conferencing Allows users to communicate via audio call. Two-Way Audio & Video Presenter can see and hear participants and vice versa Conferencing Show More ##### ## Platform Basics (17) Interoperability Connects to external systems and applications as needed to complete team workflows. Performance Is consistently available (uptime) and allows users to complete tasks reliably. Reporting Provides analytics tools that reveal important business metrics and track progress. Reporting Provides analytics tools that reveal important business metrics and track progress. Interoperability Connects to external systems and applications as needed to complete team workflows. Real-Time Reporting Active reporting of data and metrics Labor Cost Reporting Report on the allocation and distribution of labor costs across projects Reporting & Dashboards Survey results can be visualized and reported on in real time, with manager dashboards and automated reporting tools. Reports can be customized and distributed to aid in organizational improvement and employee performance reviews. Interoperability Connects to external systems and applications as needed to complete team workflows. Reporting Provides analytics tools that reveal important business metrics and track progress. Dashboard Has a centralized dashboard for users to interact with. Performance Is consistently available (uptime) and allows users to complete tasks reliably. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Labor Cost Reporting Report on the allocation and distribution of labor costs across projects Reporting Provides analytics tools that reveal important business metrics and track progress. Dashboard Has a centralized dashboard for users to interact with. Performance Is consistently available (uptime) and allows users to complete tasks reliably. Show More ##### ## Platform Data (3) Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts and Notifications Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Show More ##### ## Platform Additional Functionality (29) Cloud Provides a cloud based version of the platform Mobility Is accessible from a mobile device and by users on the go. Messaging Contains in-application messaging abilities Employee Segmenting Segment employees according to factors such as location, demographics, and position. Distribute surveys and filter survey results according to employee segments. Goal and Challenge Creation Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools. Peer Recognition Send and receive recognition in the form of digital badges, awards, or messages to colleagues, employees, and managers. Recognition is displayed in real time in the platform on a live activity feed. Social Feedback Portal Communicate with team members and managers through a built-in customizable web portal. Users can communicate 1 on 1 with each other, and can ask questions, share frustrations, and make suggestions with varying degrees of anonymity. Employee Portal Online portal where employees can access and track their own information Surveys & Feedback Gauge satisfaction and receive information for improvement and success Peer-to-Peer Recognition Allows employees to praise one another in a social network-like feed visible to the whole organization Integrations Integrates with business solutions such as payroll, workforce management, POS systems, etc. Mobility Is accessible from a mobile device and by users on the go. Task Management Provides task prioritization and management abilities. Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Labor Management Manage the attendance, schedule, and payroll of the labor workforce Attendance Management Manage attendance for classes, shifts, meetings, or events Employee Management Track employee schedules, availability, and performance across projects and tasks Shift Management Facilitate the scheduling and coordination of employee shifts Payroll Management Manage employee salary processes, data, taxes, and records administration efficiently Calendar Management Track and manage schedules and meetings via an integrated calendar Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Timesheet Management Track the amount of time spent on a job or task Integrations Integrates with business solutions such as HRIS systems and social tools. Mobility Is accessible from a mobile device and by users on the go. Corporate Discounts Corporate discount platforms provide employees with access to discounts on products and services. Employee Engagement Provides employee survey and feedback features. Rewards Provides flexible and easy-to-manage employee reward options. Show More ##### ## Back Office (5) Built-in Accounting Accounting functionality within the system, not requiring integration with third-party tools Employee Management The ability to manage employee schedules, payroll, or onboarding. Real-Time Analytics Analyze and gain insights into data in real-time Order Management Manage and track customer orders for goods, investments, or any other purchases Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Show More ##### ## Front of Office (10) Point of Sale (POS) Accept and process customer payments for products or services using hardware and software Kitchen Ticketing Tools for the kitchen to receive customer orders via tickets so they can be prepared and delivered to the proper table. Reservations The ability to reserve tables in advance so the restaurant is not overbooked at the time of the reservation. Purchase Order Management Create, send, and track purchase orders and their statuses Gift Card Management Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Promotions Management Design, communicate, and distribute incentives to perform a specific action Discount Management Track products that are for sale at a reduced price or part of coupon promotions Wait List Management Record, update and manage waiting lists Reservations Management Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Kitchen/Menu Management Allows users to view inventory and build a menu that's appropriate Show More ##### ## Guide Options (5) Rich Text Editor Allows users to create guides using a rich text editor. Drag and Drop Editor Allows users to create guides with a drag and drop interface. Page Templates Provides pre-built templates for guide and allows users to create templates. Video Tutorials Allows users to created video-based work instructions. Document Upload Allows users to upload documents of user guides or documentation to be included in user guides. Show More ##### ## Guide Tools (4) Prerequisites Provides a list of prerequisite tasks or tools necessary for a particular set of work instructions. Workflows Attaches user guides to pre-defined workflows. Training Modules Allows users to create cohesive training modules using work instructions. Analytics Gathers data on manual usage and user data. Show More ##### ## Access Options (4) Multi-Language Support Supports multiple languages. Mobile Device Support Guides can be accessed on mobile devices like tablets and mobile phones. Single Sign-On (SSO) Allows users to sign into the software using a single sign-on (SSO) application. Decision Support Tools that provide relevant information at specific times to support judgments and courses of action Show More ##### ## Functionality (4) Integration Integrate into software or apps via API or SDK. Location Tracking Identify a user's physical location. Location Triggers Generate notifications, alerts, or in-app events upon reaching a geofenced location(s). Location Determination Differentiate between behavioral and proximital locations for users. Show More ##### ## Platform Content (10) Employee Pulse Surveys Distribute short, customizable culture-focused surveys or polls to employees to measure the various factors of employee engagement, including job, environment, and pay satisfaction. Survey Customization Customize various components of surveys, including individual questions, distribution frequency, audience size, and anonymity. Goal and Challenge Creation Set professional and personal goals with customizable due dates and milestones within the system. Share these goals with other users and track and measure performance using built in tools. Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Automation Automates some or all operation related tasks. File Sharing Provides robust sharing options for communication with both internal and external stakeholders. Content Library Provides users with a pre-built library of useable content. Process/Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows File Sharing Provides robust sharing options for communication with both internal and external stakeholders. Content Library Provides users with a pre-built library of useable content. Show More ##### ## Information Distribution (6) News Feed Allows information to be distributed via a scrolling news feed. Newsletter Allows information to be distributed via newsletter. Notifications Allows information to be distributed via push notification. Multi-Channel Sharing Allows administrators to deliver information through multiple channels at once. Mass Notifications Send messages to multiple recipients at the same time Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Show More ##### ## Employee Engagement (11) Employee Generated Content Able to share pictures, videos or external articles, and users can participate in the communication if authorized Confirmation Allows employees to confirm that they have received or read a piece of content. Comments Allows employees to leave comments on posts within the application. Inline Translation Automatically translates information via machine translation. Administrative Access Allows administrators to set permissions within the application. Content Interaction Has the ability for users to like and react to a post, comment and share visuals on posts, react to comments left by colleagues, and also tag colleagues if they think it would be interesting to share with others to read too. Surveys (global & local) Shares the option for users to answer surveys via the tool from wherever they are are. Has customization options of single, multiple choice, or open text answers, etc. Chat Create audience-based chat rooms to share news within their teams, and employees can create private chat rooms as well. Replicates the user experience of employee's favorite apps (e.g. WhatsApp, Messenger, Slack etc.). Mobile Access Access software remotely via mobile devices Real-Time Chat Engage in direct, instant messaging with customers, users, etc. Live Chat Ability to chat online in real time Show More ##### ## Generative AI (6) Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Summarization Condenses long documents or text into a brief summary. AI Image-to-Text Converts images into a textual description, identifying key elements. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Administrative Tasks - Frontline Worker Communication Platforms (6) Training & Learning Modules Distributes and manages access to training and educational modules. Health & Safety Policies Enables administrators to enforce health and safety policies, such as COVID-19 testing and workplace safety instructions. Onboarding & Offboarding Allows workers to access onboarding and offboarding materials through the platform. Surveys & Feedback Allows administrators to distribute surveys and analyze feedback from workers. Employee Services Gives employees access to employee services , such as PTO requests and pay summaries. Knowledge Management Allows administrators to upload and manage documents and files within the platform. Show More ##### ## Communication Features - Frontline Worker Communication Platforms (4) Group Messaging Enables users to message each other in designated groups, whether public or private. Private Messaging Users can communicate in a private, one-on-one manner. Announcements Allows company-wide and targeted announcements to ensure workers receive relevant communications. Emergency Notifications Administrators can send out mass emergency notifications to everyone, designated groups, or individuals. Show More ##### ## Operations - Frontline Worker Communication Platforms (4) Shift Scheduling Includes shift scheduling features, allowing managers to create, distribute, and update shift schedules easily. Insights & Analytics Provides performance insights and other analytics by individual, team, or region. Task Management Schedules and assigns tasks for employees and provides productivity insights for managers. SOPs & Documentation Provides written, step-by-step instructions for workers as well as task-related documents. Show More ##### ## User Experience & Accessibility - Employee Communications (17) Native Mobile Application Contains fully branded mobile app that is available natively via different platforms. Has low bandwidth management to optimize communication between the application and servers. Branded Experience Provides customizable web platform for colors, fonts, company branding etc. Personalized Ux Experience Targets content based on profiles, attributes, communications needs, etc. Able to personalize end-users' content view based on preferences and interests. Audience Management & Creation Creates segmentation groups and communication audiences to target messages, content, features access, etc. Newsletter Management Create and update newsletter content to increase engagement Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Email Management Manage, store and organize emails within the system or via third-party apps Visitor Management Allow organizations to streamline the check-in process for visitors. Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Screensaver Management Create/control content and visuals for deployment on multiple screensavers Calendar Management Track and manage schedules and meetings via an integrated calendar Document Management Store, manage, and track all electronic documents in a centralized location Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Task Management Create, manage and track all task activities and progression Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Workflow Management Create, design and manage workflows for repetitive tasks File Management Create, save, and store files Show More ##### ## Content Distribution - Employee Communications (4) Newsfeed Displays application newsfeed content in an engaging and modern manner. Newsletter Engine Allows for reaching employees through the Integrated newsletter builder via email Multi-Channel Sharing Publishes the content once on the platform and pushing it through to different comms channels. Pushes specific content based on rules to Microsoft Teams, displaying content inside SharePoint, etc. File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Show More ##### ## Additional Features - Employee Communications (4) Emergency Notifications Can activate a Must-Read or an Alert. Must-read will be content that a user is exposed to when they connect to the platform. Allows for alerts to appear in full screen and user will not be able to view the platform without reading the content and validating the dedicated button. Analytics Analyzes behavior data to understand performance of program via users, content performance of what content performs best, and video content performance determined by what videos have been seen and by who. Integrations Connects with API access, low-code/no-code connectors, as well as integrations with intranet, HRIs, Microsoft Teams, Slack etc. Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Show More ##### ## Generative AI - Business Instant Messaging (1) Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## AI - Business Instant Messaging (5) AI Powered Search Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms. Smart Notifications Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work. AI Powered Language Translation Uses AI-powered language translation tools to translate messages in real-time. Content Generation Creates, assists, or automates the generation of text-based content within the platform. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Agentic AI - Business Instant Messaging (3) Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Multi-Language Manage and support multiple languages Show More ##### ## Agentic AI - Employee Communications (3) Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Multi-Language Manage and support multiple languages Show More ##### ## Agentic AI - Frontline Worker Communication Platforms (5) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Restaurant Management (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Accounting Integration Integrate with a third-party accounting system Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Field Service Management (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Help Desk (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Restaurant Scheduling (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Employee Intranet (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Adaptive Learning Improves performance based on feedback and experience Personalization Adjust communications based on previous interactions or personal preferences Show More ##### ## Additional Functionality (620) Collaboration Tools Provides a channel for team members to share media files, communicate, and work together SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Customizable Reports Alter the layout and content of reports Customizable Fields Customize data fields to support various needs and use cases Customizable Branding Add customized logos and colors to align with company branding Data Import/Export Import and export data to and from software applications Single Sign On Allow users to access multiple services after entering their login credentials once Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Content Library Centralized repository to store content and assets Workflow Management Create, design and manage workflows for repetitive tasks Text Editing Edit text as needed Widgets An extended application or connector that enables users to perform additional services with their current set of tools Generative AI Use AI to generate content in the form of text, images, videos, etc. Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Activity Tracking Track and document all activities across devices, networks, and other systems Discussions/Forums Online forums/groups where users can ask questions, share ideas, best practices, etc. API Application programming interface that allows for integration with other systems/databases Live Chat Ability to chat online in real time Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Calendar Management Track and manage schedules and meetings via an integrated calendar Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Commenting/Notes Leave comments and notes on documents for others to view Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Document Management Store, manage, and track all electronic documents in a centralized location Inventory Tracking Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Time Clock Order Entry Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Credit Card Processing Accept and process credit card transactions Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Mobile Access Access software remotely via mobile devices Multi-Location Manage and support multiple locations Real-Time Data Receive data and information in real time Customizable Branding Add customized logos and colors to align with company branding Sales Reports Reports specific to sales analysis for trends and strategies Social Promotion Market event via social media tools Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Loyalty Program Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Access Controls/Permissions Define levels of authorization for access to specific files or systems Billing & Invoicing Create, manage, and send invoices or bills to customers API Application programming interface that allows for integration with other systems/databases Order Tracking Track orders throughout the fulfillment process Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Sales Trend Analysis Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Real-Time Updates Receive system updates as soon as any changes are made Online Ordering Tracks and processes online orders Customizable Reports Alter the layout and content of reports Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Delivery Tracking Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Customer History Access previous interactions or concerns to maintain customer relationships Forecasting Form predictions based on past and present data/trends Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Electronic Payments Electronically collect payments for goods or services Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Third-Party Integrations Set up connections to third-party platforms to improve business processes Data Import/Export Import and export data to and from software applications Secure Data Storage Securely stores data to prevent data loss or breaches Audit Trail A record of all activities within the system, including user access, changes made, etc. Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Vulnerability Scanning Discover patch statuses and vulnerabilities Customizable Reports Alter the layout and content of reports Data Security Protect sensitive data for digital privacy Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Customizable Forms Customize contracts and forms to collect specific information For Healthcare Software designed for the healthcare industry Document Storage Store and organize documents in a centralized system Risk Alerts Notifying as a warning or reminder of a potential or imminent hazard API Application programming interface that allows for integration with other systems/databases Generative AI Use AI to generate content in the form of text, images, videos, etc. HIPAA Compliant Compliant with HIPAA, which sets standards for sensitive patient data protection Activity Tracking Track and document all activities across devices, networks, and other systems Access Controls/Permissions Define levels of authorization for access to specific files or systems Real-Time Reporting Active reporting of data and metrics Document Templates Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Reminders Timed notification for any upcoming task, deadline, appointment, or activity Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Version Control Track revisions and updates made to files and navigate between different versions Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Risk Analysis Analyze potential risks across the organization Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Reminders Timed notification for any upcoming task, deadline, appointment, or activity Mobile App Access the system via a mobile application Status Tracking Track the status over time for a request, process, asset, or transaction Sick Leave Tracking Track and manage sick leave time Overtime Calculation Manage and record overtime hours for hourly employees Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Time Tracking Measure and track time including hours worked and paid time off (PTO) API Application programming interface that allows for integration with other systems/databases Employee Scheduling Assign working shifts or tasks to employees based on their availability Employee Database Electronic storage of staff/employee contact information and job status in a centralized repository Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals FMLA Administration Track employee time off under the family and medical leave act (FMLA) Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Data Import/Export Import and export data to and from software applications AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Generative AI Use AI to generate content in the form of text, images, videos, etc. Approval Process Control Manage the process of evaluating documents or requests submitted for approval Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Attendance Tracking Track the attendance of specific individuals or groups Vacation/Leave Tracking Request, track, and manage time off requests and vacation time Biometric Recognition Facial or other physical recognition to confirm identity Clock In/Out Track employees' arrival and departure timings for payroll purposes Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customizable Reports Alter the layout and content of reports Project Time Tracking Measure time to completion or hours worked for projects Audit Trail A record of all activities within the system, including user access, changes made, etc. Leave Tracking Manage and track employee attendance Multi-Location Manage and support multiple locations Access Controls/Permissions Define levels of authorization for access to specific files or systems Time & Expense Tracking Log and record hours worked and costs spent to assist in billing and invoicing Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Lockout Periods Ensure employees can only clock in and out during certain times. Electronic Signature Digitally sign online documents Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Geofencing Virtual perimeter for a real-world geographic area Labor Forecasting Predict labor requirements based on past and present data/trends Employee Portal Online portal where employees can access and track their own information Employee Time Tracking Track and measure time worked for employees Punch card Clock in and out online or with a card Automatic Time Capture Automate recording of time to reduce human error Real-Time Reporting Active reporting of data and metrics Customizable Branding Add customized logos and colors to align with company branding Rewards Program Point or incentive based programs loyalty programs designed to increase customer engagement Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Learning & Development Facilitate training materials that help employees grow and progress in their positions Social Engagement Process of communicating with an online community and measuring the effectiveness of activity Chat/Messaging Communicate using direct chat or messages within the system Customizable Questions Tailored or customizable questions for more targeted and relevant data collection Customizable Reports Alter the layout and content of reports Commenting/Notes Leave comments and notes on documents for others to view Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Generative AI Use AI to generate content in the form of text, images, videos, etc. Employee Profiles Centralized storage for employee data, records, and performance metrics Question Library Pre-written repository of questions that can be reused within a course or for assessment or interviews Gamification Games or game-like elements to track progress and reward accomplishments Real-Time Data Receive data and information in real time Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Scoring Automatically calculate score after the assessment AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Offboarding Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Employee Onboarding Process of familiarizing new employees with the company, their position, and responsibilities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Employee Database Electronic storage of staff/employee contact information and job status in a centralized repository Sick Leave Tracking Track and manage sick leave time Online Time Clock Track/log the amount of time employees worked per job using a timer Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Overtime Calculation Manage and record overtime hours for hourly employees Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Mobile Access Access software remotely via mobile devices Customizable Reports Alter the layout and content of reports Schedule Distribution Assign and distribute work schedules to individual employees or teams within an organization Generative AI Use AI to generate content in the form of text, images, videos, etc. Multi-Location Manage and support multiple locations Reminders Timed notification for any upcoming task, deadline, appointment, or activity Shift Scheduling Schedule shifts via online calendars and available employees Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Labor Cost Calculator Calculate labor costs associated with employing a workforce, including wages, salaries, benefits Shift Swapping Managing and trading shift details between employees Access Controls/Permissions Define levels of authorization for access to specific files or systems Messaging Communicate using messages within the system Data Import/Export Import and export data to and from software applications Approval Process Control Manage the process of evaluating documents or requests submitted for approval Employee Database Electronic storage of staff/employee contact information and job status in a centralized repository AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Mobile Alerts Notifications via mobile devices Vacation/Leave Tracking Request, track, and manage time off requests and vacation time Activity Tracking Track and document all activities across devices, networks, and other systems Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Biometric Recognition Facial or other physical recognition to confirm identity API Application programming interface that allows for integration with other systems/databases Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Real-Time Data Receive data and information in real time Resource Allocation Assign available resources to various projects and tasks Work Order Management Creating, assign, and track jobs and/or tasks for work orders Checklists An itemized to do list that can be edited as tasks are completed Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Parts Management Track parts inventory levels and manage re-stocking Service History Track work performed and resources used for past customers, sites, or assets Residential Properties For residential properties Vendor Management Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Customizable Forms Customize contracts and forms to collect specific information Purchase Order Management Create, send, and track purchase orders and their statuses Mobile Access Access software remotely via mobile devices Dispatch Management Manage sending personnel and resources to a site as needed Task Scheduling Track and manage the scheduling of tasks Calendar Management Track and manage schedules and meetings via an integrated calendar Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Technician Management Oversee technicians and track their assigned work orders Status Tracking Track the status over time for a request, process, asset, or transaction API Application programming interface that allows for integration with other systems/databases Document Management Store, manage, and track all electronic documents in a centralized location Job Management Manage and track all job information and associated tasks Preventive Maintenance Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Real-Time Reporting Active reporting of data and metrics Commercial Properties Designed to serve commercial properties Real-Time Data Receive data and information in real time Historical Reporting Information, data and reports that are being tracked over time Contract/License Management Track, store, and access client contracts or licenses Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Facility Scheduling Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Workflow Management Create, design and manage workflows for repetitive tasks Inspection Management Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Inventory Management Track and manage inventory levels to maintain proper supply Predictive Maintenance Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms Routing Plan daily routes to optimize employee scheduling and provide directions Forms Management Store, manage and track all forms in a centralized location Chatbot AI-based platform which conducts a conversation via auditory or textual methods Documentation Management Manage product specific documents in a categorized order File Storage Store and access documents, forms, and photos in one centralized place Electronic Signature Digitally sign online documents Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Personalization and Recommendation Generative AI models can create personalized recommendations for users based on their preferences and behavior. Resource Allocation Assign available resources to various projects and tasks GPS System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Quotes/Estimates Generate quotes or estimates for customers Scheduling Plan availability and assign specific time slots for tasks and resources CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Online Time Clock Track/log the amount of time employees worked per job using a timer Workforce Management A set of processes to optimize the productivity of its employees Activity Tracking Track and document all activities across devices, networks, and other systems Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Productivity Analysis Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee Prioritization Arrange tasks based on the level of priority or urgency Customizable Branding Add customized logos and colors to align with company branding Price and Cost Calculations Calculate rule-based prices for a product/service Performance Management Organize and manage the accomplishments and development of employees or performance of applications or systems Equipment Tracking Track the location of specific equipment at all times Data Capture and Transfer Import, collect, and capture data from multiple sources Time Tracking Measure and track time including hours worked and paid time off (PTO) Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Secure Data Storage Securely stores data to prevent data loss or breaches Location Tracking Identify the physical location of an individual, asset, device, etc. Route Optimization Finding the most optimal routes for drivers based on various factors and constraints Offline Access Ability of websites, web applications, or mobile applications to function without an active internet connection Real-Time Updates Receive system updates as soon as any changes are made Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Chat/Messaging Communicate using direct chat or messages within the system Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Electronic Payments Electronically collect payments for goods or services Customer History Access previous interactions or concerns to maintain customer relationships Inventory Control Monitor product stock levels Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Client Portal Private online space that lets businesses securely share documents and provide information access to clients Driver ETA Generate estimated arrival times for drivers to keep back office or customers informed Job Tracking Track and visualize the status of an ongoing job and the time spent on tasks or projects Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Customer Management Store and organize information about customers and previous interactions Reminders Timed notification for any upcoming task, deadline, appointment, or activity Work Order Creation Create a new work order Equipment Maintenance Manage procedures that ensure organizational equipment remains in working condition Data Import/Export Import and export data to and from software applications Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Recurring Appointments Schedule repeating appointments based on a duration of time Contractor Management Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) Access Controls/Permissions Define levels of authorization for access to specific files or systems Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Data Import/Export Import and export data to and from software applications Estimating Estimate expected cost based on various factors before a project begins Timer Multi-Currency Manage and handle various international currencies Customizable Reports Alter the layout and content of reports Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Real-Time Updates Receive system updates as soon as any changes are made Projections Estimate or forecast of a future scenario based on the study of present trends Customizable Fields Customize data fields to support various needs and use cases Approval Process Control Manage the process of evaluating documents or requests submitted for approval Mobile App Access the system via a mobile application Generative AI Use AI to generate content in the form of text, images, videos, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Billing & Invoicing Create, manage, and send invoices or bills to customers Budgeting/Forecasting Create budgets based on historical data and future projections Resource Allocation & Planning Assign available resources (human and/or non-human) to various projects and tasks Access Controls/Permissions Define levels of authorization for access to specific files or systems Real-Time Notifications Notifications that are delivered to users as soon as an event occurs AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Summary Reports Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Real-Time Data Receive data and information in real time Automatic Time Capture Automate recording of time to reduce human error Overtime Calculation Manage and record overtime hours for hourly employees Clock In/Out Track employees' arrival and departure timings for payroll purposes Productivity Analysis Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee Multi-Language Manage and support multiple languages Employee Scheduling Assign working shifts or tasks to employees based on their availability Employee Database Electronic storage of staff/employee contact information and job status in a centralized repository Billable & Non-Billable Hours Track billable hours and/or non-billable expenses for work performed Usage Tracking/Analytics Track and interpret metrics on the usage of company resources Real-Time Reporting Active reporting of data and metrics Shift Swapping Managing and trading shift details between employees AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Reminders Timed notification for any upcoming task, deadline, appointment, or activity Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Employee Database Electronic storage of staff/employee contact information and job status in a centralized repository Time Off Requests Tools that allow employees to request/schedule time off Approval Process Control Manage the process of evaluating documents or requests submitted for approval Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Employee Onboarding Process of familiarizing new employees with the company, their position, and responsibilities Document Storage Store and organize documents in a centralized system Real-Time Data Receive data and information in real time Data Import/Export Import and export data to and from software applications Time & Attendance Track and manage employee's work hours to improve payroll accuracy Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Clock In/Out Track employees' arrival and departure timings for payroll purposes Customizable Reports Alter the layout and content of reports Generative AI Use AI to generate content in the form of text, images, videos, etc. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Chatbot AI-based platform which conducts a conversation via auditory or textual methods Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Autoresponders Create and automatically send premade copy in response to customer messages AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Real-Time Monitoring Active monitoring of systems, applications, or networks CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Gamification Games or game-like elements to track progress and reward accomplishments Conversation Intelligence Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Customizable Fields Customize data fields to support various needs and use cases Surveys & Feedback Gauge satisfaction and receive information for improvement and success Key Performance Indicators Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Voice Recognition Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Live Chat Ability to chat online in real time Task Automation Automatically handle routine, repetitive tasks and processes without the need for manual intervention IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Language Detection Identify different languages Multiple Data Sources Allows users to manage data from a number of sources Predictive Analytics Predict future data based on historical data sets API Application programming interface that allows for integration with other systems/databases Alerts/Escalation System alerts about the need to escalate an issue or request Data Security Protect sensitive data for digital privacy Interaction Tracking Track interaction history by documenting conversations for contacts Prioritization Arrange tasks based on the level of priority or urgency Secure Data Storage Securely stores data to prevent data loss or breaches Macros/Templated Responses Templated responses for responding quickly to recurring support requests Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Single Sign On Allow users to access multiple services after entering their login credentials once Mobile App Access the system via a mobile application Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Access Controls/Permissions Define levels of authorization for access to specific files or systems Email Templates Pre-made examples and templates for emails Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Automated Responses Automatic reply functionality for incoming messages Data Import/Export Import and export data to and from software applications Personalization Adjust communications based on previous interactions or personal preferences Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Event Calendar A list of events with their respective dates Live Streaming Live stream to multiple devices simultaneously Digital Signage Digital displays use technologies such as LCD, LED, projection and e-paper Chat/Messaging Communicate using direct chat or messages within the system Employee Directory Access names, contact information, and roles of employees in a centralized repository Single Sign On Allow users to access multiple services after entering their login credentials once Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Customizable Branding Add customized logos and colors to align with company branding Employee Communities Access Controls/Permissions Define levels of authorization for access to specific files or systems API Application programming interface that allows for integration with other systems/databases Audio/Video Messaging Record and send audio and/or video files by online message or chat Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Surveys & Feedback Gauge satisfaction and receive information for improvement and success Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Quizzes Brief assessments used to measure knowledge and skills AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Scheduled Messaging Send individual or bulk text messages at predetermined times Read Receipts Ability to see if recipient has viewed/opened the message Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Secure Data Storage Securely stores data to prevent data loss or breaches Space Reservation Manage the reservation of workspaces Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Employee Engagement Tools to improve and measure employee satisfaction and involvement Real-Time Updates Receive system updates as soon as any changes are made Generative AI Use AI to generate content in the form of text, images, videos, etc. Employee Onboarding Process of familiarizing new employees with the company, their position, and responsibilities Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customizable Forms Customize contracts and forms to collect specific information Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Employee Database Electronic storage of staff/employee contact information and job status in a centralized repository Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Discussions/Forums Online forums/groups where users can ask questions, share ideas, best practices, etc. Document Storage Store and organize documents in a centralized system Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Data Import/Export Import and export data to and from software applications Commenting/Notes Leave comments and notes on documents for others to view Employee Photos Store photos of employees Activity Tracking Track and document all activities across devices, networks, and other systems Transcripts/Chat History View messages sent by both parties during the chat conversation Mobile Alerts Notifications via mobile devices Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Blogs Allows users to publish blogs on social site @mentions An @mention is a way to tag or notify a specific person about a message/post Group Messaging Group messaging lets multiple people carry on a group conversation Bulk Send Process of sending a large number of documents, messages or emails to multiple recipients at once Meeting Management Manage the process of planning and scheduling meetings, including agenda creation Mobile Access Access software remotely via mobile devices Rich Text Editor Input different types of content and edit text formats, fonts, font sizes, and colors Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Discussions/Forums Online forums/groups where users can ask questions, share ideas, best practices, etc. Transcripts/Chat History View messages sent by both parties during the chat conversation Contact Management Manage, organize, and store contact information User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Message Recall Retrieve sent messages from mailboxes of recipients who haven't yet opened it Canned Responses Shortcuts for inputting frequently used messages Document Storage Store and organize documents in a centralized system Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Workflow Configuration Alter the default workflow to meet your organization's needs Single Sign On Allow users to access multiple services after entering their login credentials once Access Controls/Permissions Define levels of authorization for access to specific files or systems Task Management Create, manage and track all task activities and progression Reminders Timed notification for any upcoming task, deadline, appointment, or activity Read Receipts Ability to see if recipient has viewed/opened the message @mentions An @mention is a way to tag or notify a specific person about a message/post API Application programming interface that allows for integration with other systems/databases AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Real-Time Chat Engage in direct, instant messaging with customers, users, etc. SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Data Import/Export Import and export data to and from software applications Email Management Manage, store and organize emails within the system or via third-party apps Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Secure Data Storage Securely stores data to prevent data loss or breaches Activity Tracking Track and document all activities across devices, networks, and other systems Broadcast Messaging Notify large groups of people simultaneously about important updates. Customizable Branding Add customized logos and colors to align with company branding Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Commenting/Notes Leave comments and notes on documents for others to view Employee Database Electronic storage of staff/employee contact information and job status in a centralized repository One-to-One Messaging Send personal messages to clients or attendees Event Calendar A list of events with their respective dates Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Real-Time Updates Receive system updates as soon as any changes are made Employee Photos Store photos of employees Mobile Alerts Notifications via mobile devices Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Blogs Allows users to publish blogs on social site Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Activity/News Feed Continuous profile-based stream of news and activity Employee Communities Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Task Management Create, manage and track all task activities and progression Employee Portal Online portal where employees can access and track their own information Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Surveys & Feedback Gauge satisfaction and receive information for improvement and success Multi-Language Manage and support multiple languages Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Third-Party Integrations Set up connections to third-party platforms to improve business processes Active Directory Integration Integrates with Active Directory Discussions/Forums Online forums/groups where users can ask questions, share ideas, best practices, etc. Wiki An informational database that allows users to add, delete, or revise content Event Calendar A list of events with their respective dates Calendar Management Track and manage schedules and meetings via an integrated calendar Workflow Management Create, design and manage workflows for repetitive tasks Single Sign On Allow users to access multiple services after entering their login credentials once File Management Create, save, and store files AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customizable Branding Add customized logos and colors to align with company branding Org Chart Creation Create and design org charts that include an organization's structure information, contact information, illustrations, and more Employee Database Electronic storage of staff/employee contact information and job status in a centralized repository Employee Profiles Centralized storage for employee data, records, and performance metrics Generative AI Use AI to generate content in the form of text, images, videos, etc. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Blogs Allows users to publish blogs on social site Policy Management Create, manage, and track policies and procedures within an organization API Application programming interface that allows for integration with other systems/databases Access Controls/Permissions Define levels of authorization for access to specific files or systems Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Content Library Centralized repository to store content and assets Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Private Network Private network of devices, such as a WAN or LAN, that is only accessible to authorized users and not the public Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Chat/Messaging Communicate using direct chat or messages within the system Document Storage Store and organize documents in a centralized system Mobile Access Access software remotely via mobile devices Employee Onboarding Process of familiarizing new employees with the company, their position, and responsibilities Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Commenting/Notes Leave comments and notes on documents for others to view Customizable Forms Customize contracts and forms to collect specific information Document Management Store, manage, and track all electronic documents in a centralized location Employee Management Track employee schedules, availability, and performance across projects and tasks Workflow Management Create, design and manage workflows for repetitive tasks Online Booking Book meetings and appointments through a website or digital platform Dispatch Management Manage sending personnel and resources to a site as needed Customizable Forms Customize contracts and forms to collect specific information Multi-Location Manage and support multiple locations Customer History Access previous interactions or concerns to maintain customer relationships Electronic Payments Electronically collect payments for goods or services Equipment Tracking Track the location of specific equipment at all times Marketing Automation Automate workflows and trigger campaigns based on customer actions Mobile Access Access software remotely via mobile devices Electronic Signature Digitally sign online documents Accounting Integration Integrate with a third-party accounting system Billing & Invoicing Create, manage, and send invoices or bills to customers Inventory Management Track and manage inventory levels to maintain proper supply Routing Plan daily routes to optimize employee scheduling and provide directions Work Order Management Creating, assign, and track jobs and/or tasks for work orders Activity Tracking Track and document all activities across devices, networks, and other systems For Carpet Cleaners Designed to be used by carpet cleaning businesses Timesheet Management Track the amount of time spent on a job or task Quotes/Estimates Generate quotes or estimates for customers Customizable Fields Customize data fields to support various needs and use cases Email Management Manage, store and organize emails within the system or via third-party apps GPS System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components SMS Messaging Send messages via SMS Customizable Reports Alter the layout and content of reports AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Scheduling Plan availability and assign specific time slots for tasks and resources Reminders Timed notification for any upcoming task, deadline, appointment, or activity Generative AI Use AI to generate content in the form of text, images, videos, etc. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Data Import/Export Import and export data to and from software applications Third-Party Integrations Set up connections to third-party platforms to improve business processes Client Portal Private online space that lets businesses securely share documents and provide information access to clients Calendar Management Track and manage schedules and meetings via an integrated calendar Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Real-Time Data Receive data and information in real time Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Job Management Manage and track all job information and associated tasks For Field Service Intended to be used by field service companies Customer Management Store and organize information about customers and previous interactions Mobile Alerts Notifications via mobile devices Service History Track work performed and resources used for past customers, sites, or assets API Application programming interface that allows for integration with other systems/databases Recurring Appointments Schedule repeating appointments based on a duration of time Customizable Branding Add customized logos and colors to align with company branding Credit Card Processing Accept and process credit card transactions Time Tracking Measure and track time including hours worked and paid time off (PTO) Job Scheduling Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Confirmations/Reminders Automated reminders and confirmations for booked appointments and events via text or email Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Job Tracking Track and visualize the status of an ongoing job and the time spent on tasks or projects Employee Profiles Centralized storage for employee data, records, and performance metrics Goal Management Allows employees to set and manage work or career related goals eCards Digital greeting cards that are sent electronically, usually via email Incentive Management Manages incentive programs such as profit sharing, stock awards, and individual bonus plans Gamification Games or game-like elements to track progress and reward accomplishments AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Leaderboards Boards that use custom metrics to show how leading performers compare to other individuals/teams Chat/Messaging Communicate using direct chat or messages within the system Budget Control Manage and monitor spending to align with the financial constraints or goals Mobile Access Access software remotely via mobile devices Single Sign On Allow users to access multiple services after entering their login credentials once API Application programming interface that allows for integration with other systems/databases Peer-to-Peer Recognition Allows employees to praise one another in a social network-like feed visible to the whole organization Employee Reward Programs Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Ongoing Performance Tracking Provides real-time feedback and assessments on employee performance, skills, and accomplishments Customizable Branding Add customized logos and colors to align with company branding Nominations Formally proposing oneself or choosing someone as a candidate for a job, responsibility, or award Recognition Tracking Track accrued recognition and rewards at an individual employee level Social Recognition Forums and/or tools where employees/ers recognize and showcase peers' achievements to boost workplace culture & community engagement Awards Management Distribute awards to winners via prizes, coupons, giveaways, items, redemption codes, etc. Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customizable Reports Alter the layout and content of reports Reminders Timed notification for any upcoming task, deadline, appointment, or activity Rewards Catalog A catalog which lists a selection of rewards for incentive programs, loyalty programs, referral programs, and more Manager-to-Employee Recognition Allows managers to praise, recognize skills, and give feedback to their employees 360 Degree Feedback Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Commenting/Notes Leave comments and notes on documents for others to view Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Multi-Language Manage and support multiple languages Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Surveys & Feedback Gauge satisfaction and receive information for improvement and success Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Event Calendar A list of events with their respective dates Employee Database Electronic storage of staff/employee contact information and job status in a centralized repository Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Discussions/Forums Online forums/groups where users can ask questions, share ideas, best practices, etc. Document Storage Store and organize documents in a centralized system Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components API Application programming interface that allows for integration with other systems/databases Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Real-Time Updates Receive system updates as soon as any changes are made Data Import/Export Import and export data to and from software applications Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Access Controls/Permissions Define levels of authorization for access to specific files or systems Commenting/Notes Leave comments and notes on documents for others to view AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customizable Branding Add customized logos and colors to align with company branding Employee Photos Store photos of employees Activity Tracking Track and document all activities across devices, networks, and other systems Transcripts/Chat History View messages sent by both parties during the chat conversation Mobile Alerts Notifications via mobile devices Single Sign On Allow users to access multiple services after entering their login credentials once Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Blogs Allows users to publish blogs on social site @mentions An @mention is a way to tag or notify a specific person about a message/post Show More ## Top-Rated Alternatives [ ![Deputy](https://images.g2crowd.com/uploads/product/hd_favicon/584e774b1014d147cde2d0f2407bfe1e/deputy.svg "Deputy") Deputy 4.6/5(666) ](https://www.g2.com/products/deputy/reviews) [ ![Homebase](https://images.g2crowd.com/uploads/product/hd_favicon/a1f9076d24414b94510c082c4147fa2f/homebase.svg "Homebase") Homebase 4.6/5(565) ](https://www.g2.com/products/homebase/reviews) [ ![When I Work](https://images.g2crowd.com/uploads/product/hd_favicon/4dcdb726bd16d71c24eb538c4b992f48/when-i-work.svg "When I Work") When I Work 4.4/5(400) ](https://www.g2.com/products/when-i-work/reviews) [ View All Alternatives ](https://www.g2.com/products/connecteam/competitors/alternatives) ## Technology Glossary Features View full feature definition View definitions of the features and discover new technology terms. [View Glossary](/glossary) [SLA Management](/glossary/sla-management) SLA management makes sure providers deliver on the service commitments promised to customers. Learn its process, the types of SLAs, and best practices. [Peer Recognition](/glossary/peer-recognition) Peer recognition is how colleagues express appreciation to one another. Learn more about the benefits of a peer recognition program and its best practices. [Instant Messaging](/glossary/instant-messaging-definition) Business instant messaging software works as a communication platform for companies via a text-based messaging application. Learn how these products ease internal business communication among employees. [Shift Scheduling](/glossary/shift-scheduling) Shift scheduling is the process of creating work schedules to support company needs and employee satisfaction. Learn more about shift scheduling and how to create a successful process. [Labor Forecasting](/glossary/labor-forecasting) Labor forecasting is the process of predicting future labor needs. Learn more about forecasting staffing needs, different prediction methods, and how to implement a unique strategy. [Policy Compliance Management](/glossary/policy-compliance-management) Policy and compliance management is a process to centrally manage standards, policies, and internal control processes cross-mapped to external regulatory standards. Learn more about policy and compliance management best practices and the associated benefits. Connecteam Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8ea54b35c4bc97fdbc8eb4429eca8bf2/homebase.png "Product Avatar Image") Homebase 4.6/5(565) [ Compare Now ](https://www.g2.com/compare/connecteam-vs-homebase) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8454b912bd22d45218522142f40905c5/deputy.png "Product Avatar Image") Deputy 4.6/5(666) [ Compare Now ](https://www.g2.com/compare/connecteam-vs-deputy) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_44ddde41a9e8055122992dbfd15560c4/sling.png "Product Avatar Image") Sling 4.4/5(88) [ Compare Now ](https://www.g2.com/compare/connecteam-vs-sling) ##### Categories on G2 [Business Instant Messaging](https://www.g2.com/categories/business-instant-messaging)[Employee Engagement](https://www.g2.com/categories/employee-engagement)[Time Tracking](https://www.g2.com/categories/time-tracking-software) [Business Instant Messaging](https://www.g2.com/categories/business-instant-messaging)[Employee Engagement](https://www.g2.com/categories/employee-engagement)[Time Tracking](https://www.g2.com/categories/time-tracking-software)[Employee Recognition](https://www.g2.com/categories/employee-recognition)[Time & Attendance](https://www.g2.com/categories/time-attendance)[Workforce Management](https://www.g2.com/categories/workforce-management)[Help Desk](https://www.g2.com/categories/help-desk)[Employee Intranet](https://www.g2.com/categories/employee-intranet)[Employee Scheduling](https://www.g2.com/categories/employee-scheduling-software)[Field Service Management](https://www.g2.com/categories/field-service-management)[Employee Communications](https://www.g2.com/categories/employee-communications)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Frontline Worker Communication Platforms](https://www.g2.com/categories/frontline-worker-communication-platforms)[Restaurant Management](https://www.g2.com/categories/restaurant-management)[Work Instructions](https://www.g2.com/categories/work-instructions)[Restaurant Scheduling](https://www.g2.com/categories/restaurant-scheduling)[Cleaning Services](https://www.g2.com/categories/cleaning-services)[Geofencing](https://www.g2.com/categories/geofencing) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which image optimization platforms are GDPR compliant for a European ecommerce brand that cannot send customer-uploaded image data to a US-based processing service?](https://www.g2.com/discussions/which-image-optimization-platforms-are-gdpr-compliant-for-a-european-ecommerce-brand-that-cannot-send-customer-uploaded-image-data-to-a-us-based-processing-service)[Skai vs Teikametrics vs Perpetua for a mid-size brand on Amazon: which gives better automation and reporting?](https://www.g2.com/discussions/retail-media-advertising-platforms-skai-vs-teikametrics-vs-perpetua-for-a-mid-size-brand-on-amazon-which-gives-better-automation-and-re)[Best enterprise risk management software in 2025](https://www.g2.com/discussions/what-are-the-best-enterprise-risk-management-erm-software-for-businesses-in-2025) [Best quality management systems for small software firms](https://www.g2.com/discussions/best-quality-management-systems-for-small-software-firms-what-s-working-in-2025)[What are the most trusted insurance policy administration systems by policy administrators at insurance carriers based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-insurance-policy-administration-systems-by-policy-administrators-at-insurance-carriers-based-on-user-reviews)[Pros and Cons Details](https://www.g2.com/products/connecteam/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)