# Best Digital Adoption Platforms

## How Many Digital Adoption Platforms Products Does G2 Track?

**Total Products under this Category:** 119

### Category Stats (Aug 2026)

- **Average Rating:** 4.62/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** BrainStorm (+1.26%) - Among all products in this category, BrainStorm recorded the largest rating increase compared to last month

_Last updated: August 19, 2026_

## How Does G2 Rank Digital Adoption Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 19,700+ Authentic Reviews
- 119+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Digital Adoption Platforms
 ![G2 Grid® for Digital Adoption Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/digital-adoption-platform/grids.png?focus%5B%5D=17410&focus%5B%5D=710&focus%5B%5D=5598&focus%5B%5D=73931&focus%5B%5D=85720&focus%5B%5D=170095&focus%5B%5D=146555&focus%5B%5D=24723)

Highlighted products: Pendo, WalkMe, Whatfix, Userpilot, UserGuiding, Tango, Product Fruits, and ChurnZero.

Underlying data: [Grid® JSON](https://www.g2.com/categories/digital-adoption-platform/grids.json?focus%5B%5D=pendo-io-pendo&focus%5B%5D=walkme&focus%5B%5D=whatfix&focus%5B%5D=userpilot&focus%5B%5D=userguiding&focus%5B%5D=tango-tango&focus%5B%5D=product-fruits&focus%5B%5D=churnzero)

**Sponsored**

### Product Fruits

No-code product adoption platform — user onboarding, feature adoption and in-app support, powered by Elvin AI. Product Fruits is a digital adoption platform that helps product and customer success teams guide users to value, drive feature adoption and deliver in-app support. Without writing code. Build product tours, checklists, hints, tooltips and announcements to onboard new users and roll out new features. Layer in an in-app help center, embedded knowledge base and NPS surveys to scale support and catch friction before it becomes a ticket. Two things set Product Fruits apart: 1. Flows guide every user to the next right step. Instead of showing everyone the same generic tour, Flows adapt to where each user is — their role, their progress, their behavior — so the right guidance appears at the right moment. Users never get stuck, and they never see steps they've already mastered. 2. Elvin, the built-in AI agent, is the speed layer. It generates onboarding flows, copy and adaptive logic in minutes — no design or engineering sprints. Teams ship and iterate on their own. #Who it's for Built for product teams who own activation and adoption, and CS teams who own retention and support. Common industries include financial services, education, healthcare, e-commerce and SaaS. #What you can do with Product Fruits - Shorten time to value with personalized onboarding journeys - Increase feature adoption by guiding users to new capabilities - Reduce churn by addressing struggles before users disengage - Scale onboarding across thousands of users without manual effort - Lower support tickets with contextual answers where users need them #How it works Setup takes two steps. First, install the Product Fruits Chrome extension to build tours and guidance flows visually. Then add a JavaScript snippet to your application to publish experiences live. Most teams complete setup in under an hour. #What's included - Flows & guidance: Adaptive product tours, checklists, tooltips and beacons that route each user to their next right step - AI personalization: Elvin designs flow structure and copy that adapts to each user - In-app communication: AI-generated announcements, banners, pop-ups and newsfeeds that keep users informed about updates and features - Feedback & insights: Elvin creates contextual and NPS surveys based on user behavior, capturing sentiment and surfacing friction - Knowledge & support: Centralized help center and Elvin Copilot answering questions from your approved sources, #Why teams choose Product Fruits AI powers every feature and Flows make sure that power lands at the right moment. From building tours to answering support questions, Product Fruits personalizes each step of the journey. The result: faster adoption, higher satisfaction and fewer support escalations.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1561&secure%5Bchosen_at%5D=2026-08-20T23%3A08%3A39Z&secure%5Bdisplayable_resource_id%5D=1561&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1561&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=146555&secure%5Bresource_id%5D=1561&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-adoption-platform&secure%5Btoken%5D=79b17aa58a8f992f09148f90f959aebb3a52e30d9069438d65c831ee30a35c1d&secure%5Burl%5D=https%3A%2F%2Fproductfruits.com%2Fdemo%3Futm_medium%3Dpaid%26utm_source%3DG2%26utm_campaign%3Dclicks&secure%5Burl_type%5D=book_demo)

### [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews)

Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,785

#### How Do G2 Users Rate Pendo?

- **User Segmentation:** 8.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.2/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.7/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Pendo?

- **Seller:** [Pendo.io](https://www.g2.com/sellers/pendo-io)
- **Company Website:** www.pendo.io
- **Year Founded:** 2013
- **HQ Location:** Raleigh, North Carolina
- **Twitter:** @pendoio  
20,032 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=782193c1c09e352b322cb197c808871723a4ccea1007aefaacc82cd842b8b22e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5071271%2F&secure%5Burl_type%5D=linkedin_company_website)  
985 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Senior Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Medium, 21% Large

#### What Do G2 Reviewers Say About Pendo?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Pendo, finding its features intuitive and straightforward for effective product engagement.
- Users appreciate the **seamless integration of analytics and in-app guidance** , enhancing user engagement and feedback collection.
- Users appreciate the **seamless integration of analytics and in-app guidance** in Pendo, enhancing user engagement and feedback collection.
- Users highlight Pendo's **exceptional support** and ease of use, enhancing user engagement and analytics capabilities.
- Users love Pendo for its **seamless integration of analytics and in-app guidance** , making user adoption and training effortless.

##### Cons

- Users find Pendo's **missing features** frustrating, particularly in filtering, NPS tracking, and handling decommissioned accounts.
- Users find it frustrating that Pendo lacks **self-recovery options for deleted guides** , complicating their admin tasks unnecessarily.
- Users face a significant **learning curve** with Pendo, making initial setup and customization challenging and time-consuming.
- Users find a **steep learning curve** with Pendo, necessitating time and effort to grasp its complexities effectively.
- Users express concerns about **data inaccuracy** with Pendo, noting delays and issues impacting their overall experience.

#### What Are Recent G2 Reviews of Pendo?

**["Effective Onboarding, Needs Better Metrics"](https://www.g2.com/survey_responses/pendo-review-11700777)**

**Rating:** 4.0/5.0 stars

_— Emma P._

[Read full review](https://www.g2.com/survey_responses/pendo-review-11700777)

**["Effective In-App Guides and Powerful Analytics for Understanding User Behavior"](https://www.g2.com/survey_responses/pendo-review-13074778)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/pendo-review-13074778)

#### What Are G2 Users Discussing About Pendo?

- [How is feature adoption measured?](https://www.g2.com/discussions/how-is-feature-adoption-measured) - 1 comment
- [What is feature adoption?](https://www.g2.com/discussions/what-is-feature-adoption) - 1 comment
- [What is pendo used for?](https://www.g2.com/discussions/what-is-pendo-used-for) - 1 comment

### [WalkMe](https://www.g2.com/products/walkme/reviews)

WalkMe, an SAP company, is the critical layer that makes enterprise AI work. Copilots and AI agents are powerful, but incomplete. They can't see what's on an employee's screen, move across applications, or act where work actually happens. WalkMe can. Built on over a decade of experience in enterprise deployments, WalkMe gives AI the real-time context, cross-application reach, and workflow execution it needs to deliver results. WalkMe helps organizations adapt faster, make better decisions, and build a workforce that learns continuously. Trusted by global leaders including IBM, Nestlé, ThermoFisher Scientific, and the U.S. federal government, WalkMe turns AI investments into business outcomes. Visit www.walkme.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 565

#### How Do G2 Users Rate WalkMe?

- **User Segmentation:** 8.6/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.4/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.1/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind WalkMe?

- **Seller:** [SAP](https://www.g2.com/sellers/sap)
- **Company Website:** www.sap.com
- **Year Founded:** 1972
- **HQ Location:** Walldorf
- **Twitter:** @SAP  
297,052 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fd712dbd816fadfc039a60dcf8c1a3d6a48469756075586fa0be3da7e4b74d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsap%2F&secure%5Burl_type%5D=linkedin_company_website)  
141,955 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Instructional Designer, Digital Adoption Specialist
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 60% Large, 28% Medium

#### What Do G2 Reviewers Say About WalkMe?

_AI-generated summary from verified user reviews_

##### Pros

- Users find WalkMe's **ease of use** invaluable for navigating tools and minimizing training time and resources.
- Users appreciate the **intuitive guidance and support** WalkMe provides, significantly improving user experience and productivity.
- Users value the **responsive customer support** of WalkMe, ensuring quick resolution of any issues encountered.
- Users value WalkMe for its **intuitive training and easy setup** , enhancing user engagement and support efficiency.
- Users appreciate the **intuitive interface** of WalkMe, enabling seamless integration and powerful, context-aware in-app guidance.

##### Cons

- Users face a significant **learning curve** with WalkMe, particularly regarding advanced features and managing large-scale environments.
- Users find the **initial setup complexity** of WalkMe challenging, requiring time and technical skills for effective management.
- Users face a **steep learning curve** with WalkMe, particularly regarding advanced features and customization challenges.
- Users find the **setup process for WalkMe time-consuming** , especially with complex or customized workflows.
- Users find **WalkMe's struggle with dynamic elements** and clunky interface challenging, despite the availability of free training.

#### What Are Recent G2 Reviews of WalkMe?

**["Bridging the Gap Between Technology and User Adoption"](https://www.g2.com/survey_responses/walkme-review-9892459)**

**Rating:** 5.0/5.0 stars

_— Sheila Ruth V._

[Read full review](https://www.g2.com/survey_responses/walkme-review-9892459)

**["WalkMe Makes Tasks Easier with Helpful Guided Solutions and Available Info On-The-Go"](https://www.g2.com/survey_responses/walkme-review-12997160)**

**Rating:** 5.0/5.0 stars

_— Stephen L._

[Read full review](https://www.g2.com/survey_responses/walkme-review-12997160)

#### What Are G2 Users Discussing About WalkMe?

- [What is WalkMe used for?](https://www.g2.com/discussions/what-is-walkme-used-for)

### [Whatfix](https://www.g2.com/products/whatfix/reviews)

Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It’s the only platform to unify pre-production simulation training, in-workflow guidance and support, and adoption analytics for continuous optimization, driving business outcomes from enterprise software.

**Average Rating:** 4.5/5.0

**Total Reviews:** 540

#### How Do G2 Users Rate Whatfix?

- **User Segmentation:** 8.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.6/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.0/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Whatfix?

- **Seller:** [Whatfix](https://www.g2.com/sellers/whatfix)
- **Company Website:** whatfix.com
- **Year Founded:** 2013
- **HQ Location:** San Jose, CA
- **Twitter:** @whatfix  
3,096 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54da0ef74f062ef7e35deab55bba9292703a8810e855b363c3924d1089e5d97e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2058906%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,115 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Project Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Large, 36% Medium

#### What Do G2 Reviewers Say About Whatfix?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Whatfix, allowing effortless content creation without coding expertise.
- Users praise the **unmatched customer support** from Whatfix, facilitating smooth onboarding and effective tool implementation.
- Users appreciate the **user-friendly navigation** of Whatfix, streamlining training and enhancing understanding of SaaS tools.
- Users appreciate the **ease of content creation** with Whatfix, enjoying quick support and seamless implementation.
- Users appreciate the **intuitive no-code authoring** of Whatfix, enabling seamless in-app guidance tailored to various user needs.

##### Cons

- Users find the **learning curve steep** , requiring significant time and technical support for an effective setup.
- Users find the **complexity of setup and configuration** challenging, often requiring technical support for advanced features.
- Users find the **steep learning curve** of Whatfix challenging, often requiring additional support and time to master.
- Users find **content library maintenance clunky** and analytics limitations hinder usability, affecting the overall experience.
- Users find the **translation process and enablement sessions to be time-consuming** , impacting overall productivity and engagement.

#### What Are Recent G2 Reviews of Whatfix?

**["Enhancing User Experience with Interactive Guidance and Insights via Whatfix"](https://www.g2.com/survey_responses/whatfix-review-11684085)**

**Rating:** 4.5/5.0 stars

_— Sajal P._

[Read full review](https://www.g2.com/survey_responses/whatfix-review-11684085)

**["Easy In-App Guidance with Smooth Integration and Outstanding Support"](https://www.g2.com/survey_responses/whatfix-review-13029952)**

**Rating:** 4.5/5.0 stars

_— Sireesha D._

[Read full review](https://www.g2.com/survey_responses/whatfix-review-13029952)

#### What Are G2 Users Discussing About Whatfix?

- [At what rate is Whatfix growing year on year?](https://www.g2.com/discussions/at-what-rate-is-whatfix-growing-year-on-year) - 1 comment, 1 upvote
- [Which of the following is a widget of Whatfix?](https://www.g2.com/discussions/which-of-the-following-is-a-widget-of-whatfix) - 1 comment, 1 upvote
- [Which one of them is a direct competitor of Whatfix?](https://www.g2.com/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) - 1 comment, 1 upvote
- [What does Whatfix do?](https://www.g2.com/discussions/what-does-whatfix-do) - 3 comments

### [Userpilot](https://www.g2.com/products/userpilot/reviews)

Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption. Userpilot allows teams to build user onboarding flows, launch product announcements, improve your UX & product adoption, provide self-serve support, collect feedback in-app , all code-free. It also provides you with powerful product analytics tools (funnels, trends, paths, cohorts) so you can make informed, data-driven product decisions. NEW: Session Replay: Learn how users navigate your product, find bugs, and spot friction points by watching their sessions. Integrations: Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, Salesforce.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,011

#### How Do G2 Users Rate Userpilot?

- **User Segmentation:** 8.7/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.6/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.9/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Userpilot?

- **Seller:** [Userpilot](https://www.g2.com/sellers/userpilot)
- **Company Website:** userpilot.com
- **Year Founded:** 2019
- **HQ Location:** Austin, US
- **Twitter:** @teamuserpilot  
808 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c85ec123b4ffbd9016513c48ede774c5330abacd367c6d4d6f7a2f792fdefa79&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27027108%2F&secure%5Burl_type%5D=linkedin_company_website)  
81 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 53% Medium, 38% Small

#### What Do G2 Reviewers Say About Userpilot?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive and easy-to-use interface** of Userpilot, making their experience streamlined and efficient.
- Users love the **intuitive design** of Userpilot, making it easy to create journeys without coding hassle.
- Users admire the **easy setup** of Userpilot, facilitating smooth onboarding and effective user engagement without technical hurdles.
- Users commend the **dedicated customer support** from UserPilot, enhancing their experience and ensuring seamless usability.
- Users value the **helpful insights** from UserPilot, simplifying user engagement and enhancing customer interactions effectively.

##### Cons

- Users find the **learning curve steep** , requiring time to navigate and fully grasp all features of Userpilot.
- Users experience a **steep learning curve** with Userpilot, finding its extensive features initially overwhelming to navigate.
- Users encounter **limited customization** options, making it difficult to tailor features for their specific use cases effectively.
- Users find **reporting complexities** challenging, struggling with custom reports despite support from the Userpilot team.
- Users find the **expensive pricing** of Userpilot restrictive, particularly for startups with limited budgets.

#### What Are Recent G2 Reviews of Userpilot?

**["Great for product marketing teams"](https://www.g2.com/survey_responses/userpilot-review-13221493)**

**Rating:** 4.0/5.0 stars

_— Corinne O._

[Read full review](https://www.g2.com/survey_responses/userpilot-review-13221493)

**["Userpilot Makes Navigation Easy with Helpful Insights"](https://www.g2.com/survey_responses/userpilot-review-13179138)**

**Rating:** 5.0/5.0 stars

_— JD E._

[Read full review](https://www.g2.com/survey_responses/userpilot-review-13179138)

#### What Are G2 Users Discussing About Userpilot?

- [What is Userpilot used for?](https://www.g2.com/discussions/what-is-userpilot-used-for) - 1 upvote

### [UserGuiding](https://www.g2.com/fr/products/userguiding/reviews)

UserGuiding est une plateforme d'adoption de produit sans code pour les équipes qui ont besoin que les utilisateurs atteignent la valeur par eux-mêmes, sans ticket de support ni appel de formation. Vous construisez des guides intégrés à votre propre produit en utilisant un éditeur visuel et une extension Chrome, sans ticket d'ingénierie. Des guides interactifs et des parcours, des listes de contrôle d'intégration, des infobulles, des points chauds, des bannières et des modaux d'annonce, chacun ciblé sur des segments que vous définissez à partir des attributs et des événements des utilisateurs. Une plateforme pour toute la boucle d'adoption. Intégrez les utilisateurs, voyez où ils bloquent, demandez-leur pourquoi, recueillez ce qu'ils veulent construire ensuite, montrez-leur ce à quoi vous vous êtes engagé, puis annoncez-le dans l'application lorsqu'il est livré. Aide en libre-service : une base de connaissances multilingue autonome, un widget Centre de ressources à l'intérieur de votre produit, et un assistant IA qui répond aux questions de vos utilisateurs de manière conversationnelle à partir de votre propre contenu. Détournez les tickets sans ajouter de personnel. Retour d'information et preuves : enquêtes intégrées et NPS ciblés sur les bons utilisateurs au bon moment, analyses sur chaque guide, liste de contrôle et enquête, et Session Replay pour voir exactement où les utilisateurs bloquent. Des alertes personnalisées signalent un matériel qui cesse de fonctionner, au lieu que vous le découvriez lors de la revue mensuelle. Demandes de fonctionnalités et feuille de route publique : vos utilisateurs soumettent des idées à l'intérieur de votre produit et votent sur celles des autres. Tout atterrit dans une boîte de réception que vous approuvez avant que quoi que ce soit ne devienne public. Ce que vous choisissez passe sur une feuille de route publique dans des colonnes de statut que vous nommez vous-même, et lorsqu'il est livré, cela devient un post de mise à jour sur la même page où la demande a commencé. Accès natif à l'IA : UserGuiding livre un serveur MCP, vous pouvez donc interroger vos propres données d'adoption directement depuis Claude, Cursor ou tout client MCP plutôt que d'exporter des feuilles de calcul. Le programme d'intégration 1:1 : douze semaines, une heure par semaine, quelqu'un de notre équipe en appel avec la vôtre, construisant dans votre compte au lieu de vous remettre un plan. Chaque session prend une partie de votre parcours utilisateur et met quelque chose en ligne. UserGuiding est la seule plateforme d'adoption de produit qui inclut un programme d'intégration hebdomadaire 1:1 sans frais supplémentaires. Partout ailleurs, la mise en œuvre pratique est un service payant ou réservé aux contrats d'entreprise. Vous pouvez voir ce que coûte UserGuiding sans réserver un appel. Les plans commencent à 174 $ par mois facturés annuellement. L'entreprise ajoute SAML SSO, journaux d'activité, support de migration, et conformité SOC 2, RGPD et HIPAA. Plus de 1 000 entreprises utilisent UserGuiding, qui détient 4,7 étoiles sur 772 avis G2, souvent loué pour la rapidité avec laquelle il est mis en ligne.

**Average Rating:** 4.7/5.0

**Total Reviews:** 773

#### How Do G2 Users Rate UserGuiding?

- **Segmentation des utilisateurs:** 8.7/10 (Category avg: 8.8/10)
- **Facilité d’utilisation:** 9.1/10 (Category avg: 9.0/10)
- **Procédures pas à pas des bulles de texte:** 9.1/10 (Category avg: 9.1/10)
- **Procédures audiovisuelles:** 8.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind UserGuiding?

- **Vendeur:** [UserGuiding](https://www.g2.com/fr/sellers/userguiding)
- **Site Web de l'entreprise:** userguiding.com
- **Année de fondation:** 2017
- **Emplacement du siège social:** Istanbul, TR
- **Twitter:** @UserGuiding  
1,755 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9723262d235511a5f2aae87b61847f8e3db54133e7414bf6108de0bc98b5f270&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18411333%2F&secure%5Burl_type%5D=linkedin_company_website)  
24 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Chef de produit, Concepteur de produit
- **Top Industries:** Logiciels informatiques, Technologie de l'information et services
- **Company Size:** 55% Small, 36% Medium

#### What Do G2 Reviewers Say About UserGuiding?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **facilité d'utilisation** de UserGuiding, le trouvant simple et intuitif pour l'intégration et la configuration.
- Les utilisateurs apprécient le **support client réactif et utile** de UserGuiding, ce qui améliore leur expérience globale et leur satisfaction.
- Les utilisateurs trouvent que la **configuration facile** de UserGuiding est très bénéfique pour l'intégration et la gestion des mises à jour des clients de manière efficace.
- Les utilisateurs trouvent l' **interface intuitive** de UserGuiding essentielle pour comprendre et utiliser rapidement de nouvelles fonctionnalités de manière autonome.
- Les utilisateurs apprécient les **fonctionnalités d'intégration utiles** de UserGuiding, améliorant l'expérience client et stimulant le succès commercial.

##### Cons

- Les utilisateurs trouvent les **options de personnalisation limitées** difficiles, nécessitant des modifications de code supplémentaires pour les fonctionnalités souhaitées.
- Les utilisateurs trouvent des **fonctionnalités manquantes** dans UserGuiding, telles que des options de personnalisation limitées et un manque d'analyses complètes.
- Les utilisateurs notent les **limitations du support des applications mobiles** dans UserGuiding, impactant leur expérience globale et leurs perspectives.
- Les utilisateurs trouvent **la courbe d'apprentissage difficile** en raison d'une configuration personnalisée compliquée et des barrières linguistiques pour les non-anglophones.
- Les utilisateurs rencontrent des **difficultés d'édition** avec UserGuiding, faisant face à des retards et des défis lors de la navigation dans l'éditeur de texte enrichi et des modifications.

#### What Are Recent G2 Reviews of UserGuiding?

**["Plateforme utile pour gérer le contenu de l'orientation éducative et du support utilisateur"](https://www.g2.com/fr/survey_responses/userguiding-review-12841566)**

**Rating:** 5.0/5.0 stars

_— Ishan S._

[Read full review](https://www.g2.com/fr/survey_responses/userguiding-review-12841566)

**["Rend les mises à jour de produits beaucoup plus faciles à communiquer"](https://www.g2.com/fr/survey_responses/userguiding-review-12628183)**

**Rating:** 4.0/5.0 stars

_— Marcelo Wesley L._

[Read full review](https://www.g2.com/fr/survey_responses/userguiding-review-12628183)

#### What Are G2 Users Discussing About UserGuiding?

- [À quoi sert UserGuiding ?](https://www.g2.com/fr/discussions/what-is-userguiding-used-for) - 1 comment

### [Tango](https://www.g2.com/products/tango-tango/reviews)

Tango is a platform for workflow documentation and digital adoption that makes knowledge sharing simple and reliable. By clicking through a process once, anyone can generate a polished, step-by-step guide in seconds, complete with screenshots and instructions. Each guide can also be turned into an interactive, on-screen walkthrough. Since its founding, Tango has powered the creation of over 3 million process guides, helping organizations reduce errors, accelerate onboarding, and standardize SOPs across teams. Today, Tango is trusted by global enterprises including Salesforce, Gusto, and Rockwell Automation. Our intuitive platform empowers IT, Operations, and Enablement teams to document workflows in seconds and ensures every teammate can follow them with in-app guidance. The outcome: processes that are consistently followed, instantly accessible, and always up to date.

**Average Rating:** 4.7/5.0

**Total Reviews:** 512

#### How Do G2 Users Rate Tango?

- **User Segmentation:** 7.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.5/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.0/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Tango?

- **Seller:** [Tango](https://www.g2.com/sellers/tango-10f84662-d611-43f9-b2a7-e475aaea559c)
- **Company Website:** www.tango.ai
- **Year Founded:** 2020
- **HQ Location:** Los Angeles, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=063ebe1183bef30895c34efb5e2bdebe595c8c98aa8ee92833a4c37f8f048aba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrytango%2F&secure%5Burl_type%5D=linkedin_company_website)  
70 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Consultant, Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 52% Small, 33% Medium

#### What Do G2 Reviewers Say About Tango?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Tango's **ease of use** invaluable, streamlining workflow creation and sharing with effortless efficiency.
- Users love the **time-saving features** of Tango, enhancing efficiency by automating processes and simplifying tasks.
- Users love the **easy creation** of tutorials with Tango, enhancing workflow sharing and simplifying instruction processes.
- Users find the **setup ease** of Tango exceptional, enabling quick and simple reward redemption right away.
- Users love the **ease of use and automation** of Tango, enhancing productivity by creating interactive guides effortlessly.

##### Cons

- Users find Tango's **editing limitations** hinder usability, particularly for complex workflows and offline support needs.
- Users find Tango's **limited features** cumbersome, facing restrictions in workflows and video capabilities that hinder usability.
- Users find **editing difficulties** with Tango, noting limited customization and a lack of an undo feature.
- Users feel that the **customization options are limited** , affecting their ability to tailor Tango to their needs.
- Users find the **limited functionality** of Tango frustrating, especially for desktop applications and advanced features.

#### What Are Recent G2 Reviews of Tango?

**["Must-Have: Simple Guides That Save Teams Time"](https://www.g2.com/survey_responses/tango-review-12618681)**

**Rating:** 4.5/5.0 stars

_— Daniel R._

[Read full review](https://www.g2.com/survey_responses/tango-review-12618681)

**["Effortless Process Capture for Clear, Easy-to-Digest SOPs"](https://www.g2.com/survey_responses/tango-review-13210073)**

**Rating:** 5.0/5.0 stars

_— Sophia V._

[Read full review](https://www.g2.com/survey_responses/tango-review-13210073)

### [Product Fruits](https://www.g2.com/fr/products/product-fruits/reviews)

Plateforme d'adoption de produits sans code — intégration des utilisateurs, adoption des fonctionnalités et support intégré, propulsée par Elvin AI. Product Fruits est une plateforme d'adoption numérique qui aide les équipes produit et succès client à guider les utilisateurs vers la valeur, à stimuler l'adoption des fonctionnalités et à fournir un support intégré. Sans écrire de code. Créez des visites guidées de produits, des listes de contrôle, des indices, des infobulles et des annonces pour intégrer de nouveaux utilisateurs et déployer de nouvelles fonctionnalités. Intégrez un centre d'aide intégré, une base de connaissances embarquée et des enquêtes NPS pour étendre le support et détecter les frictions avant qu'elles ne deviennent un ticket. Deux éléments distinguent Product Fruits : 1. Les Flows guident chaque utilisateur vers l'étape suivante appropriée. Au lieu de montrer à tout le monde la même visite générique, les Flows s'adaptent à la situation de chaque utilisateur — leur rôle, leur progression, leur comportement — afin que la bonne orientation apparaisse au bon moment. Les utilisateurs ne restent jamais bloqués et ne voient jamais les étapes qu'ils ont déjà maîtrisées. 2. Elvin, l'agent AI intégré, est la couche de vitesse. Il génère des flux d'intégration, des textes et une logique adaptative en quelques minutes — pas de sprints de conception ou d'ingénierie. Les équipes expédient et itèrent par elles-mêmes. #Pour qui Conçu pour les équipes produit qui gèrent l'activation et l'adoption, et les équipes CS qui gèrent la rétention et le support. Les secteurs courants incluent les services financiers, l'éducation, la santé, le commerce électronique et le SaaS. #Ce que vous pouvez faire avec Product Fruits - Réduire le temps pour atteindre la valeur avec des parcours d'intégration personnalisés - Augmenter l'adoption des fonctionnalités en guidant les utilisateurs vers de nouvelles capacités - Réduire le taux de désabonnement en traitant les difficultés avant que les utilisateurs ne se désengagent - Étendre l'intégration à des milliers d'utilisateurs sans effort manuel - Réduire les tickets de support avec des réponses contextuelles là où les utilisateurs en ont besoin #Comment ça fonctionne La configuration se fait en deux étapes. Tout d'abord, installez l'extension Chrome Product Fruits pour créer visuellement des visites et des flux de guidage. Ensuite, ajoutez un extrait JavaScript à votre application pour publier les expériences en direct. La plupart des équipes terminent la configuration en moins d'une heure. #Ce qui est inclus - Flows & guidage : Visites guidées de produits adaptatives, listes de contrôle, infobulles et balises qui orientent chaque utilisateur vers leur prochaine étape appropriée - Personnalisation AI : Elvin conçoit la structure des flux et les textes qui s'adaptent à chaque utilisateur - Communication intégrée : Annonces, bannières, pop-ups et flux d'actualités générés par AI qui informent les utilisateurs des mises à jour et des fonctionnalités - Feedback & insights : Elvin crée des enquêtes contextuelles et NPS basées sur le comportement des utilisateurs, capturant le sentiment et mettant en évidence les frictions - Connaissances & support : Centre d'aide centralisé et Elvin Copilot répondant aux questions à partir de vos sources approuvées, #Pourquoi les équipes choisissent Product Fruits L'AI alimente chaque fonctionnalité et les Flows s'assurent que cette puissance arrive au bon moment. De la création de visites à la réponse aux questions de support, Product Fruits personnalise chaque étape du parcours. Le résultat : une adoption plus rapide, une satisfaction plus élevée et moins d'escalades de support.

**Average Rating:** 4.6/5.0

**Total Reviews:** 245

#### How Do G2 Users Rate Product Fruits?

- **Segmentation des utilisateurs:** 8.5/10 (Category avg: 8.8/10)
- **Facilité d’utilisation:** 8.8/10 (Category avg: 9.0/10)
- **Procédures pas à pas des bulles de texte:** 9.0/10 (Category avg: 9.1/10)
- **Procédures audiovisuelles:** 8.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Product Fruits?

- **Vendeur:** [Product Fruits](https://www.g2.com/fr/sellers/product-fruits)
- **Site Web de l'entreprise:** productfruits.com
- **Année de fondation:** 2019
- **Emplacement du siège social:** Prague, CZ
- **Twitter:** @productfruits  
21 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c93c2051c1183bb6d948a8b6078ec2413128f047299eba20f321583a723c1de&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fproduct-fruits%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Chef de produit, Directeur technique
- **Top Industries:** Logiciels informatiques, Technologie de l'information et services
- **Company Size:** 65% Small, 26% Medium

#### What Do G2 Reviewers Say About Product Fruits?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs louent la **facilité d'utilisation** de Product Fruits, facilitant une intégration intuitive et guidant sans tracas techniques.
- Les utilisateurs adorent la **configuration facile** de Product Fruits, permettant une intégration fluide sans assistance supplémentaire.
- Les utilisateurs adorent le **design intuitif** de Product Fruits, simplifiant l'intégration et améliorant l'expérience utilisateur globale.
- Les utilisateurs louent le **excellent support client** , soulignant la réactivité et la clarté comme des avantages clés lors de l'intégration.
- Les utilisateurs apprécient l' **interface intuitive et conviviale** de Product Fruits, rendant la création de tooltips et l'intégration facile.

##### Cons

- Les utilisateurs notent que **les options de personnalisation sont limitées** , ce qui rend difficile les ajustements plus poussés et les fonctionnalités de conception avancées.
- Les utilisateurs notent une **en raison de nombreuses fonctionnalités et paramètres qui nécessitent du temps pour être pleinement maîtrisés.**
- Les utilisateurs trouvent que la **personnalisation difficile** est un défi en raison de la flexibilité limitée et des exigences de travail de codage supplémentaire.
- Les utilisateurs trouvent que le **rapport d'analyse est inadéquat** , ce qui entrave leur capacité à mesurer efficacement les améliorations et l'engagement des utilisateurs.
- Les utilisateurs trouvent le produit **cher** en raison de la fluctuation des prix MAU, risquant des surcharges potentielles dues à une configuration incorrecte.

#### What Are Recent G2 Reviews of Product Fruits?

**["Produit Fruits Livre : UX Intuitive, Fiabilité à Toute Épreuve, et une IA Elvin Révolutionnaire"](https://www.g2.com/fr/survey_responses/product-fruits-review-12945281)**

**Rating:** 5.0/5.0 stars

_— Trond-Daniel K._

[Read full review](https://www.g2.com/fr/survey_responses/product-fruits-review-12945281)

**["Interface utilisateur propre et intuitive avec des flux puissants et un support réactif"](https://www.g2.com/fr/survey_responses/product-fruits-review-13288058)**

**Rating:** 4.5/5.0 stars

_— m.matus@chargecloud.de M._

[Read full review](https://www.g2.com/fr/survey_responses/product-fruits-review-13288058)

### [ChurnZero](https://www.g2.com/products/churnzero/reviews)

ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience. The platform unifies your customer data, team expertise, and AI into a single system engineered to elevate customer success. It provides clear insight into what customers need and helps you deliver it, making it easy to scale onboarding, adoption, renewal, and expansion programs as your customer base grows. ChurnZero’s AI agents are purpose-built for the specific needs of customer teams. They interpret customer data, embed seamlessly into your existing workflows, and are flexible by design. You decide how much you want AI to do, and where and when it does it, so you’re always in control. ChurnZero is more than software. Our CS, implementation, and support teams are true partners who ensure your team succeeds at scale.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,596

#### How Do G2 Users Rate ChurnZero?

- **User Segmentation:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.5/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.3/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ChurnZero?

- **Seller:** [ChurnZero](https://www.g2.com/sellers/churnzero)
- **Company Website:** churnzero.com
- **Year Founded:** 2015
- **HQ Location:** Washington, District of Columbia
- **Twitter:** @churnzero  
1,792 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b89852c213c504201beddc5ec592f21f9fc3de4f10ae13c95f5b53cffedc6d33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9475578%2F&secure%5Burl_type%5D=linkedin_company_website)  
147 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Director of Customer Success
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 61% Medium, 27% Small

#### What Do G2 Reviewers Say About ChurnZero?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ChurnZero to be **intuitive and user-friendly** , streamlining their operations and enhancing customer engagement.
- Users value the **helpful customer success management** that aids in efficiently monitoring and engaging with clients.
- Users love the **automation features** of ChurnZero, enhancing organization and streamlining workflows for improved customer success.
- Users rave about the **fantastic customer support** from ChurnZero, enhancing their experience and efficiency significantly.
- Users commend ChurnZero for its **efficiency in organization and adaptability** , streamlining workflows and enhancing customer management.

##### Cons

- Users find the **learning curve steep** , resulting in a time-consuming process before fully benefiting from ChurnZero.
- Users find the **complexity of navigation and report creation** in ChurnZero challenging, impacting overall usability.
- Users find ChurnZero's interface **not intuitive** , complicating email formatting, navigation, and integration processes.
- Users note the **missing features** in ChurnZero, expressing a desire for better account overview and customization options.
- Users face a **steep learning curve** with ChurnZero, requiring time and effort to achieve proficiency with features.

#### What Are Recent G2 Reviews of ChurnZero?

**["ChurnZero Is a Must-Have: Flexible, Intuitive, and Highly Reliable"](https://www.g2.com/survey_responses/churnzero-review-13240867)**

**Rating:** 5.0/5.0 stars

_— Nazanin T._

[Read full review](https://www.g2.com/survey_responses/churnzero-review-13240867)

**["ChurnZero Keeps All My Account Insights in One Place—and Saves Time with AI Follow-Ups"](https://www.g2.com/survey_responses/churnzero-review-13199202)**

**Rating:** 5.0/5.0 stars

_— Disha M._

[Read full review](https://www.g2.com/survey_responses/churnzero-review-13199202)

#### What Are G2 Users Discussing About ChurnZero?

- [What is ChurnZero used for?](https://www.g2.com/discussions/what-is-churnzero-used-for) - 1 comment

### [Chameleon](https://www.g2.com/products/chameleon/reviews)

Chameleon is the AI-first product adoption platform for modern SaaS teams. Build tours, checklists, embeddables, and surveys instantly with Copilot—our AI that creates campaigns, audiences, and analyzes data in seconds. Record interactive demos and auto-generate product launch content. Ranger, our governance agent, automatically maintains account health. Deeply native experiences with real-time personalization, smart triggers, and enterprise governance controls. Product teams trust Chameleon to drive activation and expansion while maintaining exceptional UX. Start free at chameleon.io/signup Need help deciding? Check out our Buyers' Guide with tips on running a successful evaluation chameleon.io/buyers-guide

**Average Rating:** 4.4/5.0

**Total Reviews:** 358

#### How Do G2 Users Rate Chameleon?

- **User Segmentation:** 7.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.2/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.6/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 7.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Chameleon?

- **Seller:** [Chameleon Intelligent Tech Inc.](https://www.g2.com/sellers/chameleon-intelligent-tech-inc)
- **Company Website:** www.chameleon.io
- **Year Founded:** 2015
- **HQ Location:** San Francisco, CA
- **Twitter:** @trychameleon  
623 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9441cd6739ac561dff04e1fec79537ad0f8ae30c082ff573467cd32f32d19f20&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrychameleon-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
113 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Senior Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 55% Medium, 30% Small

#### What Do G2 Reviewers Say About Chameleon?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Chameleon's **clean and easy-to-use interface** , making integration and creating tooltips hassle-free.
- Users appreciate the **flexibility and customization** of Chameleon, enhancing user targeting and onboarding experiences effectively.
- Users find Chameleon **intuitive** for creating in-app experiences effortlessly, empowering teams to innovate with minimal engineering support.
- Users praise Chameleon for its **exceptional customer support** , highlighting responsive and knowledgeable assistance from the team.
- Users value Chameleon's **customization and user-friendliness** for creating tailored, effective communications and enhancing user engagement.

##### Cons

- Users find the **learning curve steep** , requiring time and tech knowledge to effectively navigate Chameleon's complex features.
- Users report experiencing **frequent software bugs** , which disrupt the experience and hinder usability in the Chameleon app.
- Users find the **complex features** of Chameleon overwhelming and challenging to navigate during onboarding and setup.
- Users find Chameleon has **limited features** , particularly with integrations and templates, affecting overall usability.
- Users find the **learning difficulty** in mastering Chameleon's advanced features challenging, especially for non-technical users.

#### What Are Recent G2 Reviews of Chameleon?

**["Easy product tours"](https://www.g2.com/survey_responses/chameleon-review-9855577)**

**Rating:** 4.5/5.0 stars

_— Kevin B._

[Read full review](https://www.g2.com/survey_responses/chameleon-review-9855577)

**["Brilliant In-App User Guidance Made Easy with Chameleon"](https://www.g2.com/survey_responses/chameleon-review-12732358)**

**Rating:** 5.0/5.0 stars

_— Adam M._

[Read full review](https://www.g2.com/survey_responses/chameleon-review-12732358)

### [Spekit](https://www.g2.com/products/spekit/reviews)

Spekit is the Rep Acceleration Platform that turns GTM knowledge and unified deal intelligence into in-workflow insights, coaching, actions and buyer-ready experiences, so revenue teams can ramp fast, stay fast, and win more.

**Average Rating:** 4.7/5.0

**Total Reviews:** 300

#### How Do G2 Users Rate Spekit?

- **User Segmentation:** 8.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.6/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Spekit?

- **Seller:** [Spekit Inc.](https://www.g2.com/sellers/spekit-inc)
- **Company Website:** spekit.com
- **Year Founded:** 2018
- **HQ Location:** Denver, Colorado
- **Twitter:** @spekitapp  
1,169 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5133d1612b1e4a30a8e13c2da6aa461db87d20bd163b1f4a0a87ec0391e88dc4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18421890%2F&secure%5Burl_type%5D=linkedin_company_website)  
100 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Manager, Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 68% Medium, 21% Large

#### What Do G2 Reviewers Say About Spekit?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Spekit, finding its interface simple and seamless for efficient navigation.
- Users appreciate the **ease of use and streamlined training** with Spekit, enhancing onboarding and coaching effectiveness.
- Users value the **seamless integrations** of Spekit, enhancing training and onboarding across various business tools.
- Users appreciate the **time-saving features** of Spekit, allowing for immediate access to training and information during work.
- Users appreciate the **intuitive navigation** of Spekit, allowing for quick access to training materials within their workflow.

##### Cons

- Users experience **navigation difficulties** with Spekit, often leading to frustration and inefficiency in finding relevant information.
- Users experience **inefficient search functionality** in Spekit, often struggling to find specific information quickly.
- Users find **missing features** in Spekit, noting limitations in analytics, migration, and customizations that hinder usability.
- Users face a **learning curve** with Spekit due to initial setup and understanding its extensive functionalities.
- Users often face **inadequate search functionality** , making it difficult to find specific items within Spekit.

#### What Are Recent G2 Reviews of Spekit?

**["Deal Rooms That Keep Clients Organized Throughout the Sales Cycle"](https://www.g2.com/survey_responses/spekit-review-12853922)**

**Rating:** 4.5/5.0 stars

_— Cole D._

[Read full review](https://www.g2.com/survey_responses/spekit-review-12853922)

**["Simple, Intuitive Enablement That Gives Teams Instant Answers"](https://www.g2.com/survey_responses/spekit-review-13235303)**

**Rating:** 5.0/5.0 stars

_— Lisa T._

[Read full review](https://www.g2.com/survey_responses/spekit-review-13235303)

#### What Are G2 Users Discussing About Spekit?

- [What is Spekit used for?](https://www.g2.com/discussions/what-is-spekit-used-for)

### [Fullstory](https://www.g2.com/fr/products/fullstory/reviews)

Fullstory est une plateforme de données comportementales et d'analytique qui aide les leaders technologiques et les équipes d'expérience numérique à comprendre leur histoire numérique afin qu'ils puissent offrir de meilleures expériences numériques. Les entreprises centrées sur le client comptent sur Fullstory pour découvrir et éliminer les frictions enfouies entre les clics et à travers les flux de travail, transformant les visiteurs et employés frustrés en défenseurs inébranlables. De la mise en évidence proactive des zones à optimiser au déclenchement de la personnalisation en temps réel qui résonne véritablement, les données comportementales de Fullstory avec l'IA agentique fournissent des insights plus profonds et immédiatement exploitables au-delà des analyses web et produit conventionnelles. Alors que d'autres outils nécessitent un balisage manuel étendu qui peut conduire à des insights manqués, Fullstory collecte, structure et enrichit automatiquement tout le spectre des données comportementales issues des activités numériques. Les diagnostics sur ce que les utilisateurs jouent et mettent en pause, ce qu'ils copient et collent, où ils zooment et dézooment, quelles applications sont utilisées, puis traduisent ces comportements en actions, insights et recommandations, contribuant tous à améliorer les parcours des clients et des employés. L'IA agentique met en évidence de manière proactive les problèmes et fournit des recommandations pour éliminer les lacunes dans l'expérience numérique, améliorant ainsi les résultats commerciaux. Avec une compréhension plus approfondie des parcours des clients et des employés, Fullstory fournit le contexte nécessaire pour améliorer les expériences numériques, accélérer la prise de décision et créer des expériences centrées sur l'humain qui augmentent les revenus et réduisent les dépenses, plus rapidement.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,033

#### How Do G2 Users Rate Fullstory?

- **Segmentation des utilisateurs:** 8.4/10 (Category avg: 8.8/10)
- **Facilité d’utilisation:** 8.3/10 (Category avg: 9.0/10)
- **Procédures pas à pas des bulles de texte:** 9.1/10 (Category avg: 9.1/10)
- **Procédures audiovisuelles:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Fullstory?

- **Vendeur:** [Fullstory](https://www.g2.com/fr/sellers/fullstory)
- **Site Web de l'entreprise:** www.fullstory.com
- **Année de fondation:** 2014
- **Emplacement du siège social:** Atlanta, GA
- **Twitter:** @fullstory  
4,890 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=17669e7d21240fe44c13fea247be23a0c45421c1cadce5d9e19690640c49f3f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3654338%2F&secure%5Burl_type%5D=linkedin_company_website)  
559 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Chef de produit, Responsable Produit Senior
- **Top Industries:** Logiciels informatiques, Technologie de l'information et services
- **Company Size:** 44% Medium, 37% Small

#### What Do G2 Reviewers Say About Fullstory?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient Fullstory pour sa **capacité à éclairer les retours des clients** , améliorant ainsi la compréhension du comportement des utilisateurs et des problèmes.
- Les utilisateurs trouvent que **l'interface utilisateur intuitive** de Fullstory est facile à naviguer, améliorant ainsi leur expérience globale et leur efficacité.
- Les utilisateurs apprécient le **support client réactif** de Fullstory, améliorant l'expérience et garantissant une utilisation efficace de l'outil.
- Les utilisateurs apprécient la **facilité d'utilisation et le support perspicace** de Fullstory, ce qui améliore leur compréhension du comportement des utilisateurs.
- Les utilisateurs apprécient les **analyses de données détaillées** de FullStory, permettant d'obtenir des informations sur le comportement des clients et des améliorations de l'expérience.

##### Cons

- Les utilisateurs sont confrontés à des **limitations de personnalisation** et à des problèmes de performance, rendant l'outil moins efficace pour leurs besoins.
- Les utilisateurs signalent une **courbe d'apprentissage abrupte** , mais apprécient le support utile pour naviguer dans les fonctionnalités complexes.
- Les utilisateurs trouvent des **fonctionnalités manquantes** dans FullStory, telles que le filtrage temporel et un meilleur accès aux données historiques, ce qui limite l'utilisabilité.
- Les utilisateurs expriment leur frustration face aux **fonctionnalités limitées** , notamment en ce qui concerne la création de parcours et les options de partage de données.
- Les utilisateurs trouvent **des difficultés** dans la gouvernance des données et la personnalisation, rendant la création de rapports et le partage complexes pour les nouveaux utilisateurs.

#### What Are Recent G2 Reviews of Fullstory?

**["Un outil utile pour suivre le parcours de vos utilisateurs"](https://www.g2.com/fr/survey_responses/fullstory-review-9718865)**

**Rating:** 4.5/5.0 stars

_— Federico M._

[Read full review](https://www.g2.com/fr/survey_responses/fullstory-review-9718865)

**["Des informations robustes et faciles à utiliser avec un support exceptionnel de FullStory"](https://www.g2.com/fr/survey_responses/fullstory-review-12937876)**

**Rating:** 5.0/5.0 stars

_— Bobbi M._

[Read full review](https://www.g2.com/fr/survey_responses/fullstory-review-12937876)

#### What Are G2 Users Discussing About Fullstory?

- [À quoi sert FullStory ?](https://www.g2.com/fr/discussions/what-is-fullstory-used-for) - 1 comment, 1 upvote
- [À quoi sert Usetiful ?](https://www.g2.com/fr/discussions/what-is-usetiful-used-for) - 1 comment
- [How does FullStory work?](https://www.g2.com/fr/discussions/fullstory-how-does-fullstory-work)
- [What is full story com?](https://www.g2.com/fr/discussions/what-is-full-story-com)
- [How much does FullStory cost?](https://www.g2.com/fr/discussions/how-much-does-fullstory-cost)

### [Nexthink](https://www.g2.com/products/nexthink/reviews)

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. Through agentic AI and cutting-edge solutions, Nexthink enables thousands of customers to provide better digital experiences and enhanced employee productivity to millions of employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

**Average Rating:** 4.6/5.0

**Total Reviews:** 353

#### How Do G2 Users Rate Nexthink?

- **User Segmentation:** 8.8/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.5/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.4/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Nexthink?

- **Seller:** [Nexthink](https://www.g2.com/sellers/nexthink)
- **Company Website:** www.nexthink.com
- **Year Founded:** 2004
- **HQ Location:** Prilly, CH
- **Twitter:** @NexthinkNews  
3,279 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c65eeda3344a46edaf42163953561bb1d4482dbd1181c1a70d40f758cb76a2ad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F92771%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,173 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Project Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 84% Large, 12% Medium

#### What Do G2 Reviewers Say About Nexthink?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Nexthink, praising its intuitive features and seamless integration capabilities.
- Users appreciate the **ease of use and excellent support** offered by Nexthink, enhancing their overall experience management.
- Users appreciate the **detailed insights** from Nexthink, enabling proactive resolution of IT issues and enhancing productivity.
- Users value the **issue detection capabilities** of Nexthink, enabling swift resolutions and enhancing overall user experience.
- Users value the **automation capabilities** of Nexthink, enabling proactive solutions and efficient problem resolution in real-time.

##### Cons

- Users find the **difficult learning** curve of Nexthink challenging, impacting their confidence and effective usage of the tool.
- Users find the **steep learning curve** of Nexthink daunting, complicating effective use and understanding of its features.
- Users find the **complexity** of Nexthink overwhelming, with a steep learning curve and unclear data retention policies.
- Users note that the **high cost** of Nexthink can be a significant drawback, impacting overall satisfaction.
- Users find a **steep learning curve** with Nexthink, making it challenging to use effectively without extensive training.

#### What Are Recent G2 Reviews of Nexthink?

**["Nexthink Has Become a Core Platform for DEX, Visibility, and Automation."](https://www.g2.com/survey_responses/nexthink-review-13163082)**

**Rating:** 5.0/5.0 stars

_— Ben J._

[Read full review](https://www.g2.com/survey_responses/nexthink-review-13163082)

**["One year with Nexthink transformed my career"](https://www.g2.com/survey_responses/nexthink-review-11699586)**

**Rating:** 5.0/5.0 stars

_— Ryan W._

[Read full review](https://www.g2.com/survey_responses/nexthink-review-11699586)

#### What Are G2 Users Discussing About Nexthink?

- [What is Nexthink used for?](https://www.g2.com/discussions/what-is-nexthink-used-for) - 1 comment
- [What is the digital adoption process?](https://www.g2.com/discussions/what-is-the-digital-adoption-process) - 1 comment
- [What is a digital adoption platform?](https://www.g2.com/discussions/what-is-a-digital-adoption-platform) - 1 comment

### [Fin](https://www.g2.com/products/fin/reviews)

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,737

#### How Do G2 Users Rate Fin?

- **User Segmentation:** 9.1/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 9.0/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Fin?

- **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc)
- **Company Website:** www.intercom.com
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @fin\_ai  
45,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website)  
953 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 37% Medium

#### What Do G2 Reviewers Say About Fin?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **powerful query resolution** capabilities of Fin, highlighting its quick access to helpful resources.
- Users find Fin to be **incredibly easy to use** and appreciate its quick and efficient responses.
- Users appreciate Fin's **speed and reliability** in resolving queries, enjoying its intuitive UI and seamless integration.
- Users enjoy the **efficiency** of Fin, benefiting from seamless navigation and effective AI handling of customer queries.
- Users value the **quick and helpful customer support** from Intercom, enhancing their overall service experience and satisfaction.

##### Cons

- Users find the **missing features** in Fin, particularly for procedure visibility and conversation simulation, frustrating and limiting.
- Users find **AI limitations** in Fin, struggling with unique formats and providing unhelpful responses at times.
- Users express frustration with **limited features** in Fin, citing a need for better integration and simulation options.
- Users find the **learning curve challenging** , struggling with setup and the need for constant monitoring and attention.
- Users express frustration with **poor customer support** , citing long response times and inadequate assistance from agents.

#### What Are Recent G2 Reviews of Fin?

**["Intercom Fin: Best-in-Class Chatbot with Smooth UX and Powerful Integrations"](https://www.g2.com/survey_responses/fin-review-13320267)**

**Rating:** 5.0/5.0 stars

_— Karan S._

[Read full review](https://www.g2.com/survey_responses/fin-review-13320267)

**["Fast, Accurate AI Support That Streamlines Help Desk Workflows"](https://www.g2.com/survey_responses/fin-review-13196970)**

**Rating:** 4.5/5.0 stars

_— Muhammed A._

[Read full review](https://www.g2.com/survey_responses/fin-review-13196970)

#### What Are G2 Users Discussing About Fin?

- [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment
- [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments
- [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments
- [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment
- [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment

### [BrainStorm](https://www.g2.com/products/brainstorm-inc-brainstorm/reviews)

At BrainStorm, we help organizations turn their AI investment into workforce impact. We built our approach around a reality every IT and enablement leader now lives with: software changes faster than people do. Features ship continuously, AI keeps expanding what tools can do, and employees adapt at the same speed they always have. Tools get deployed, access is granted, but behavior stays the same, and the gap between what organizations pay for and what their people actually use no longer closes without the right system. We believe access isn't adoption. Work only changes when people change what they do every day, in real workflows, in the moments where decisions actually happen. That's why we don't treat adoption as a single training event. Training events were built for a world where software changed once a year and people had a year to catch up. That world is gone. We're built for sustained, day-to-day change that moves at the speed tools now evolve: a system designed to orchestrate adoption so new behaviors become the standard way work gets done. We approach change through our ADOPT™ Framework, five deliberate stages from first contact to durable behavior: AWARENESS (why change is needed), DESIRE (motivation to explore), ORIENTATION (how it works in context), PARTICIPATION (starting the new behavior), and TRANSFORMATION (making it stick). Current market options solve half the problem. LMSs, upskilling providers, and content libraries manage content and track completions, but they run on the old cadence and can't keep pace with continuous change. In-app guidance keeps pace, but by doing the work for users instead of building the skill, nothing sticks. BrainStorm is built for both: it moves at the speed tools change, drives behavior change after the course ends, and orchestrates when and how users engage across channels and over time. Our platform provides customizable multi-channel campaign Flows across email, Teams, and portal; behavior-driven personalization based on role, readiness, and observed usage; adoption analytics connecting learning activity to tool usage and business outcomes; and low-overhead infrastructure that scales without adding headcount. We support AI Readiness, Security Awareness, Enterprise Software Adoption, Customer Success, and more. Across every outcome, the gap is the same: capability keeps expanding, whether it's what your tools can do or what attackers can do, and closing that gap is now the work that decides whether the investment pays off. Real adoption starts with changing behavior, not merely providing access. We hold ourselves to measurable results because behavior change is visible, not assumed.

**Average Rating:** 4.6/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate BrainStorm?

- **User Segmentation:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.7/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 7.9/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind BrainStorm?

- **Seller:** [BrainStorm, Inc.](https://www.g2.com/sellers/brainstorm-inc)
- **Company Website:** www.brainstorminc.com
- **Year Founded:** 1995
- **HQ Location:** American Fork, UT
- **Twitter:** @brainstorminc  
645 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09a417eb944f1e1c3f614f06b3ba97061aa9b471ef3cdfad9ed81cf7592b7902&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrainstorm-inc&secure%5Burl_type%5D=linkedin_company_website)  
153 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 49% Large, 37% Medium

#### What Do G2 Reviewers Say About BrainStorm?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of BrainStorm, which streamlines organization and boosts productivity effortlessly.
- Users love the **ease of course creation** and flexibility to design engaging training journeys using BrainStorm.
- Users commend the **friendly and knowledgeable customer support** of BrainStorm, feeling valued as part of the community.
- Users appreciate the **efficient organization and idea generation** features of BrainStorm, which enhance project planning and save time.
- Users value the **on-demand training content** from BrainStorm, enabling tailored learning experiences throughout the organization.

##### Cons

- Users find the **learning curve steep** , as distinguishing between various concepts can be quite confusing and complicated.
- Users express a desire for **missing features** like enhanced reporting and gamification, impacting usability and engagement.
- Users often face **navigation difficulties** with complex layers and licensing issues that hinder efficient content management.
- Users find the **reporting inadequate** , making it challenging to manage content and understand user engagement effectively.
- Users find the **cost and complicated licensing structure** of BrainStorm to be challenging and inhibitive for organizations.

#### What Are Recent G2 Reviews of BrainStorm?

**["It's Your Software Adoption Tool Must Have!"](https://www.g2.com/survey_responses/brainstorm-review-8904118)**

**Rating:** 5.0/5.0 stars

_— Lalja H._

[Read full review](https://www.g2.com/survey_responses/brainstorm-review-8904118)

**["Effortless Setup, Stellar Support"](https://www.g2.com/survey_responses/brainstorm-review-13099856)**

**Rating:** 5.0/5.0 stars

_— Becky F._

[Read full review](https://www.g2.com/survey_responses/brainstorm-review-13099856)

#### What Are G2 Users Discussing About BrainStorm?

- [What is BrainStorm QuickHelp used for?](https://www.g2.com/discussions/what-is-brainstorm-quickhelp-used-for) - 1 comment

### [iorad](https://www.g2.com/products/iorad/reviews)

Capture once. Reach everyone. Train anything. iorad automatically captures any workflow on any desktop or web application and transforms it into interactive, step-by-step training content. No screenshots, no manual editing, no production work necessary. Instantly ready to use with Storyteller AI. One recording. No editing. No production. While other tools give you one static output, iorad generates six learning modes: ✅ Try — fully interactive, guided walkthrough ✅ Watch — auto-generated video ✅ Slide — slideshow format ✅ Scroll — scannable step-by-step list ✅ Quiz — graded learning experience ✅ Do — in-app guided experience Every learner is different. iorad covers all of them. Built for scale with unlimited learners. iorad doesn't charge per viewer. Whether you're training 10 employees or 10,000 customers, your costs don't grow with your audience, making it the most cost-efficient tutorial platform for organizations that need broad reach. One platform for employee training, digital adoption, and customer education. Teams use iorad for onboarding, SOPs, knowledge base content, sales enablement, customer training, and self-service support. Every tutorial is instantly ready to share via link, embed, or integration within your existing tech stack. Global-ready from day one. Deliver guidance in any language, embedded within the tools your learners use every day. ✨ Trusted by 45K+ organizations · 1M+ tutorials created · 30M+ learners reached

**Average Rating:** 4.7/5.0

**Total Reviews:** 51

#### How Do G2 Users Rate iorad?

- **User Segmentation:** 5.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Text Bubble Walkthroughs:** 8.8/10 (Category avg: 9.1/10)
- **Audio-visual Walkthroughs:** 9.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind iorad?

- **Seller:** [iorad](https://www.g2.com/sellers/iorad)
- **Company Website:** www.iorad.com
- **Year Founded:** 2007
- **HQ Location:** Boston, US
- **Twitter:** @iorad  
1,176 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89cb7c20426fbe0237cbe2d1b377030003bac2cb9660d3b480f3bce5ef29d23f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fiorad%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Education Management
- **Company Size:** 61% Medium, 25% Large

#### What Are Recent G2 Reviews of iorad?

**["IORAD, The Fastest Way to Build Step-by-Step Tutorials"](https://www.g2.com/survey_responses/iorad-review-12772226)**

**Rating:** 5.0/5.0 stars

_— Neal M._

[Read full review](https://www.g2.com/survey_responses/iorad-review-12772226)

**["A Great Tool for Visual, Step-by-Step Feature Walkthroughs"](https://www.g2.com/survey_responses/iorad-review-12878662)**

**Rating:** 5.0/5.0 stars

_— Meredith B._

[Read full review](https://www.g2.com/survey_responses/iorad-review-12878662)

#### What Are G2 Users Discussing About iorad?

- [What is iorad used for?](https://www.g2.com/discussions/what-is-iorad-used-for)

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[Browse Digital Adoption Platform Themes](/categories/digital-adoption-platform/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated April 9, 2026

Digital adoption platform (DAP) software is an overlay that sits on top of other applications or websites to guide users through tasks and workflows with in-app prompts and tutorials. [Digital adoption platform (DAP) software](https://www.g2.com/categories/digital-adoption-platform) helps organizations onboard employees and customers more efficiently by delivering real-time guidance, reducing training time, and highlighting new or complex features within software tools.

### Core Capabilities of Digital Adoption Platform Software

To qualify for inclusion in the Digital Adoption Platform category, a product must:

- Integrate on top of a web-based software, website, or software application
- Offer cued prompts, messages, tooltips, smart tips, spotlights, notifications, pulses, modals, and tutorials to assist and guide users
- Collect and analyze user behavior data to improve the user experience

### How Digital Adoption Platform Software Differs from Other Tools

DAPs differ from tools like [product analytics software](https://www.g2.com/categories/product-analytics) or [customer self-service tools](https://www.g2.com/categories/customer-self-service) by delivering actionable, in-app guidance rather than primarily analyzing behavior or housing content libraries. They function as a live instructional layer that proactively supports users during real-time interactions with software, and often integrate with [product analytics software](https://www.g2.com/categories/product-analytics), [survey software](https://www.g2.com/categories/survey), and [knowledge base solutions](https://www.g2.com/categories/knowledge-base-software).

### Insights from G2 on Digital Adoption Platform Software

Based on category trends on G2, DAPs' ability to streamline onboarding, surface bottlenecks in user journeys, and improve overall adoption of both internal and customer-facing tools, often noting time savings, reduced reliance on manual training, and improved clarity when navigating complex workflows.

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image")](https://www.g2.com/products/pendo-io-pendo/reviews)[Pendo](https://www.g2.com/products/pendo-io-pendo/reviews)[4.4/5(1,808)](https://www.g2.com/products/pendo-io-pendo/reviews) | Product analytics with in-app guidance | "Effective Onboarding, Needs Better Metrics" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4c8de06f6b11c637307cd37422ee8c23/walkme.png "Product Avatar Image")](https://www.g2.com/products/walkme/reviews)[WalkMe](https://www.g2.com/products/walkme/reviews)[4.5/5(576)](https://www.g2.com/products/walkme/reviews) | Enterprise in-app guidance and change support | "Bridging the Gap Between Technology and User Adoption" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_78872b2f21ff48d098c82e9915e38709/whatfix.png "Product Avatar Image")](https://www.g2.com/products/whatfix/reviews)[Whatfix](https://www.g2.com/products/whatfix/reviews)[4.5/5(552)](https://www.g2.com/products/whatfix/reviews) | Contextual help for enterprise software adoption | "Enhancing User Experience with Interactive Guidance and Insights via Whatfix" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a05231e05260dd5a9a8b18882aa65da/userpilot.png "Product Avatar Image")](https://www.g2.com/products/userpilot/reviews)[Userpilot](https://www.g2.com/products/userpilot/reviews)[4.6/5(1,013)](https://www.g2.com/products/userpilot/reviews) | No-code onboarding and product usage insights | "Great for product marketing teams" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c9180a11b002dc2d36b5bb477559a5d5/userguiding.jpg "Product Avatar Image")](https://www.g2.com/products/userguiding/reviews)[UserGuiding](https://www.g2.com/products/userguiding/reviews)[4.7/5(776)](https://www.g2.com/products/userguiding/reviews) | Product tours and update communication | "Helpful Platform for Managing Educational Guidance and User Support Content" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ac2b4e14770b0665708c1e0ce5e75a72/tango-tango.png "Product Avatar Image")](https://www.g2.com/products/tango-tango/reviews)[Tango](https://www.g2.com/products/tango-tango/reviews)[4.7/5(513)](https://www.g2.com/products/tango-tango/reviews) | Process documentation and interactive walkthroughs | "Must-Have: Simple Guides That Save Teams Time" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dc7fb78a7ee2a5f697c37576b34ad330/product-fruits.png "Product Avatar Image")](https://www.g2.com/products/product-fruits/reviews)[Product Fruits](https://www.g2.com/products/product-fruits/reviews)[4.6/5(248)](https://www.g2.com/products/product-fruits/reviews) | In-app onboarding and self-service support | "Clean, Intuitive UI with Powerful Flows and Responsive Support" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_744ed52507e8a595ec88a4db46cf5abd/churnzero.jpg "Product Avatar Image")](https://www.g2.com/products/churnzero/reviews)[ChurnZero](https://www.g2.com/products/churnzero/reviews)[4.7/5(1,611)](https://www.g2.com/products/churnzero/reviews) | Customer success journeys and adoption tracking | "ChurnZero Is a Must-Have: Flexible, Intuitive, and Highly Reliable" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_743233eafb5e30402377792282a4d9a4/spekit.png "Product Avatar Image")](https://www.g2.com/products/spekit/reviews)[Spekit](https://www.g2.com/products/spekit/reviews)[4.7/5(303)](https://www.g2.com/products/spekit/reviews) | In-workflow training and enablement guidance | "Deal Rooms That Keep Clients Organized Throughout the Sales Cycle" |

* * *

Show More

### Digital Adoption Platform Topics

- [Digital Adoption Platforms: Analyst Takeaways from G2’s Review Data](#digital-adoption-platforms-analyst-takeaways-from-g2-s-review-data)
- [What I Often See in Digital Adoption Platforms](#what-i-often-see-in-digital-adoption-platforms)
- [My Expert Takeaway on Digital Adoption Platforms in 2025](#my-expert-takeaway-on-digital-adoption-platforms-in-2025)

[
### Digital Adoption Platform Topics
 Expand/Collapse ](#)
- [Digital Adoption Platforms: Analyst Takeaways from G2’s Review Data](#digital-adoption-platforms-analyst-takeaways-from-g2-s-review-data)
- [What I Often See in Digital Adoption Platforms](#what-i-often-see-in-digital-adoption-platforms)
- [My Expert Takeaway on Digital Adoption Platforms in 2025](#my-expert-takeaway-on-digital-adoption-platforms-in-2025)

## Learn More About Digital Adoption Platforms

### Digital Adoption Platforms: Analyst Takeaways from G2’s Review Data
 

Digital adoption platforms (DAPs) help people actually _use_ the software their company invests in. That’s the simplest way to put it. Whether it’s onboarding new employees, training users on updated features, or supporting customer self-service, DAPs reduce friction and make digital tools easier to understand and navigate, without relying on constant human intervention.

 

After reading through thousands of reviews in this category, what stands out is how much teams rely on these tools behind the scenes. What might seem like minor inefficiencies quickly add up, especially in fast-moving environments. That’s why DAPs often become foundational, whether you’re a [small business](https://www.g2.com/categories/digital-adoption-platform/small-business)trying to scale without expanding headcount or an[enterprise](https://www.g2.com/categories/digital-adoption-platform/enterprise) managing complex systems and global teams.

 

Digital adoption platforms are most common in SaaS, IT, healthcare, and finance, but any industry rolling out new tools or processes can benefit. Product teams use them to boost feature adoption. HR and L&D teams use them for employee training. Customer success teams use them to reduce support tickets. The use cases are broad, but the goal is the same: help people do more, faster, with less confusion.

 

### What I Often See in Digital Adoption Platforms
 
#### Pros: What Users Consistently Appreciate
 
- **Built-in browser extensions:** Many users highlight the convenience of browser-based extensions that let them test flows directly within their own environments. This speeds up development and lowers the barrier for non-technical teams.

 

_“What you see is what you get. The Chrome add-on builder tool is exactly what our team was looking for in terms of creating new experiences, and it also allowed us to get a sense for the platform before we bought it. The analytics and A/B testing features are also giving us exactly what we need. We're new to the platform, but so far, so good!”_-[Lucas K., Appcues Review](https://www.g2.com/products/appcues/reviews/appcues-review-11103993)

 
- **Customization and flexibility:** I’ve seen strong appreciation for platforms that allow teams to tailor onboarding flows, tooltips, and user guides to fit their specific use cases, whether for internal employee training or customer onboarding.

 

_“We’re very pleased with our experience using Usetiful. The tool offers powerful capabilities for onboarding and integrates seamlessly with our existing systems. The level of customization available has allowed us to tailor the experience precisely to our needs, and overall, the platform has been smooth and reliable. We’ve also been impressed by the responsiveness of both the product and customer success teams—they’ve been quick to support and adapt to our requirements.”-_ [Emily S., Usetiful Review](https://www.g2.com/products/usetiful/reviews/usetiful-review-11095840)

 
- **No-code onboarding and checklist creation:** Ease of use is a big deal here. Users love being able to create onboarding checklists and tooltips without having to involve engineering, especially for fast-moving teams.

 

_“UserGuiding for me is a powerful and user-friendly tool that makes onboarding and user engagement seamless, even for non-technical teams. One of its advantages is its no-code setup, allowing me and my colleagues to create interactive product tours and onboarding checklists without needing developer resources. The drag-and-drop interface is very intuitive, making it easy to design and implement guides tailored to different user needs._

 

_Another highlight for us is its customisation and segmentation features, which let me personalize onboarding experiences based on user behavior. This ensures that new users receive relevant guidance, improving retention and reducing churn. Additionally, UserGuiding’s analytics provide valuable insights into how users interact with the guides, helping businesses optimize their onboarding flows and identify areas for improvement.”_ -[Onur N., UserGuiding Review](https://www.g2.com/products/userguiding/reviews/userguiding-review-10796423)

 
#### Cons: Where Many Platforms Fall Short
 
- **Limited or uneven analytics:** While most DAPs offer some reporting, users often feel it’s not deep or consistent enough across features.

 

_“We don't have access to the same analytics functionality in our launchpads - which would be nice to have.”_- [Lucas K., Appcues Review](https://www.g2.com/products/appcues/reviews/appcues-review-11103993)

 
- **Technical complexity:** While many tools claim to be no-code, users find that advanced features still require IT support or come with a learning curve.

 

_“I graded Whatfix with 8 out of 10 on a satisfaction scale. While I appreciate the solution's analytics and real-time guidance, I dislike the very technical aspect of the process. It often requires IT support and cannot be completely standalone. From content creation with separators to analytics, it demands more learning by doing than I would prefer, given other business priorities.”_- [Helena D., Whatfix Review](https://www.g2.com/products/whatfix/reviews/whatfix-review-11103152)

 
- **Lack of templates:** Some users feel overwhelmed when getting started, especially if the platform lacks pre-built templates or intuitive flows.

 

_“It takes time to learn the flow creation process. Not enough pre-made templates to get an idea of how a flow should look.”_-[](https://www.g2.com/products/appcues/reviews/appcues-review-11106688)[Isaiah F., Appcues Review](https://www.g2.com/products/appcues/reviews/appcues-review-11106688)

 

### My Expert Takeaway on Digital Adoption Platforms in 2025
 

One of the most useful patterns I’ve seen in reviews is how digital adoption platforms evolve over time. They might start as onboarding tools, but the real value kicks in later, when teams use them to address recurring issues like support bottlenecks, unclear workflows, or underused features. What begins as a setup solution quickly becomes an ongoing support system that helps users navigate the product without always relying on engineering.

 

The numbers reflect that sustained value: a **4.66 average rating** , **6.28/7 for ease of use** , **6.6/7 for support** , and a **9.3/10 likelihood to recommend**. That’s impressive, especially for tools designed to run in the background.

 

I’ve seen these platforms work best in fast-changing environments, SaaS, IT, and healthcare, where the pace of product updates makes traditional training hard to keep up. When users need help, they need it in the product, in real time.

 

That said, digital adoption works best when it’s treated as an ongoing system, not a one-time setup. The more teams invest in keeping guidance relevant and responsive, the more impact they see on user satisfaction, support load, and product engagement.

 

[Jaya Bordoloi](https://learn.g2.com/author/jaya-bordoloi)