G2

s j.

Solutions Adoptions Specialist

Enterprise (> 1000 emp.)

9/2/2026

"Evolving UX/UI, Responsive Support, and Promising AI Integration"

4.5/5

What do you like best about WalkMe?

I have been using WalkMe for about 8 years. For the last 3 years WalkMe has been my primary focus. I have seen the UX/UI evolve over the last few years and this is a strong plus. The support team is knowledgeable and responsive. The performance of WalkMe is top tier simply because WalkMe is a pioneer in the space of digital adoption. I am excited about the AI integration. Whilst I am still learning, I can see that this new feature will really take the product to another level (or a few). Review collected by and hosted on G2.com.

What do you dislike about WalkMe?

There really isn't much as far as dislike is concerned. I would like to see far more integration and streamlined communication within support team, specifically the fact of repeating troubleshooting requirements when cases are submitted. Review collected by and hosted on G2.com.

What problems is WalkMe solving and how is that benefiting you?

WalkMe has been instrumental in solving a myriad of challenges. The use cases are endless. WalkMe has been used for in-app communication/announcements for unplanned outages or planned system shut-downs during maintenance. It has also been crucial in our HR system for Year-end, benefits admin and performance reviews. Review collected by and hosted on G2.com.