G2

Pierre G.

Customer Support Manager

Computer Software

Mid-Market (51-1000 emp.)

8/25/2026

"Flexible, powerful, and an integral part of our ecosystem"

5/5

What do you like best about Fin?

Flexibility is the big win here. We can put the Fin messenger on any surface we own, and we have a ton of analytics, plus the ability to build our own custom reports. The Reports UI also lets us resize those custom reports so we can put together a dashboard that fits what we need. Review collected by and hosted on G2.com.

What do you dislike about Fin?

Right now, their workflow builder feels very stiff. This is the one area where I think Fin needs to put more focus.

There’s no support for webhook triggers, no support for more than one trigger per workflow, and no way to drag and drop blocks to reorder them. You have to delete and recreate nodes and conditional blocks. There’s also no ability to run parallel branches (for example, if Parameter A → go to Path A, but also if B → run Path B as well).

Overall I find myself using dedicated automation platforms like n8n and Zapier, hooking them up to data connectors, and then having those connectors fire in the Fin workflows instead of using the native workflow builder. Review collected by and hosted on G2.com.

What problems is Fin solving and how is that benefiting you?

Multi-channel support plus AI support.

Both Messenger and email tickets land in the same inbox, even when they’re coming from two different products. In our case, we have Aftersell and Upcart both routing support tickets into one shared inbox, and we rely on the “Brand” attribute to quickly tell which app the conversation is about.

On top of that, the native AI agent can be pointed to web sources and kept up to date through refetches, which takes some of the Fin AI maintenance off our plates. We keep our focus on maintaining external documentation, and Fin AI reads that documentation. Review collected by and hosted on G2.com.