BM

Bobbi M.

UX Researcher

Mid-Market (51-1000 emp.)

6/9/2026

"Robust, Easy-to-Use Insights with Outstanding FullStory Support"

5/5

What do you like best about Fullstory?

The reason I like FullStory for multiple reasons. The tool is robust and useful to help me determine the performance of our site as well as help me identify issues before the customer expresses them. The ability to match a customer concern with a session has helped us better understand issues from the video recordings. The MCP/Claude integration also helps me explain what I am trying to discover with assistance and guidance, which begins the process of creating metrics or segments. The interface is extremely easy to navigate and use. I find the AI insights beneficial as well.

All these functions and features make it perfect for a sole UX researcher and I also have a team of experts from FullStory to help support me and help me develop metrics, segments and dashboards. The support team is above most performs/tools I use. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

The only thing I dislike is the inability to create some metrics and segments due to limitations. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

It provides behavior analysis and data for us to better understand our user and their experience on our websites and apps. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 1033 reviewers think of Fullstory

4.5 out of 5 · Verified reviews from real users

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