It’s very simple to use, and it’s easy to get our content up and live within minutes. It’s great when we need to share an urgent message with all our customers (for example, if the site is down), as well as for announcing new features, providing guidance on how to complete a task that isn’t done often, and supporting our knowledge base. Review collected by and hosted on G2.com.

It would be helpful to have an easier way to see which users are viewing UG content, rather than only seeing the default userID. I know it’s possible to match the userID to the right information, but setting that up is a bit complex, and over the past three years we haven’t gotten around to doing it. Review collected by and hosted on G2.com.