G2

Joseph B.

Customer Support Specialist

Mid-Market (51-1000 emp.)

9/11/2026

"Efficient and Knowledgeable Customer Support with Fin"

5/5

What do you like best about Fin?

What I like best about Fin is how efficient and knowledgeable it is when responding to customer queries. It has a strong understanding of our system and is able to provide helpful and relevant answers quickly, which makes it a great support tool for both our team and customers. Review collected by and hosted on G2.com.

What do you dislike about Fin?

Sometimes Fin can be repetitive in the way it handles a conversation, which can make the interaction longer than necessary. By the time the conversation is handed over to the human queue, there can be a lot of chat history for us to go through before we can understand the issue and assist the customer. It would be helpful if Fin could keep conversations more concise and avoid repeating information that has already been provided. Review collected by and hosted on G2.com.

What problems is Fin solving and how is that benefiting you?

Fin helps handle common and straightforward customer queries by providing quick answers without requiring a human agent to step in immediately. This reduces the volume of repetitive questions reaching the support queue and gives us more time to focus on complex issues that require investigation or a more hands-on approach. It also helps customers get answers faster, especially outside of our team's working hours. Review collected by and hosted on G2.com.