![Nazanin T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nazanin T.")
NT

Nazanin T.

Sr Customer Success Manager

Mid-Market (51-1000 emp.)

8/11/2026

"ChurnZero Is a Must-Have: Flexible, Intuitive, and Highly Reliable"

5/5

What do you like best about ChurnZero?

We moved from managing customer information across Salesforce and Excel spreadsheets to ChurnZero, and having everything in one place has made a huge difference. Being able to create reports and segments based on almost any field gives us much better visibility into our customers and makes managing a book of business significantly easier.

As both a CSM and a ChurnZero admin, one of my favorite things is the flexibility. I’ve been able to create custom fields, segments, and processes that I had always wished we had as CSMs. We can customize ChurnZero around what our CS team actually needs rather than being limited by what is already available.

The UI is very user-friendly and intuitive. ChurnZero is one of those platforms where you can start using it without needing weeks of training. Even with all the capabilities it offers, it is surprisingly easy to learn and navigate. It integrates will all of our other softwares so this is a big +.

I have been using it for over 2 years, it has never crashed, I never needed to open a support ticekt for a bug...this is HUGE.

The price is reasonable compare to other CSM products in the market.

Their support team is excellent and responds very quickly. When you are an admin and need an answer to keep something moving, having responsive support makes a huge difference.

Tina, our previous ChurnZero CSM, was top-notch. She was knowledgeable, responsive, and genuinely invested in helping us get more value from the platform.

We are still a long way from using everything ChurnZero is capable of, which actually speaks to how much the platform offers. There is so much more we can continue to build, automate, and improve as our CS organization evolves. For me, ChurnZero has become a must-have tool for a Customer Success team. Review collected by and hosted on G2.com.

What do you dislike about ChurnZero?

There is not much that I dislike about it. It is just sometime creating a specific segment is dififcult as I do not know which field I need to use. Review collected by and hosted on G2.com.

What problems is ChurnZero solving and how is that benefiting you?

Being able to see data from different platforms, pendo, SF, Outlook.. in one spot and buid custom fields. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

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