I can build and launch in-app flows, tooltips, and modals myself without pulling in engineering every time. That's the biggest thing for me. Got up and running on flow creation in an afternoon. It's also handy for tying button clicks and other actions back to real tracked events, so we're not just guessing how people use our onboarding. Support has been solid too, our CSM is quick and knows the platform inside and out. And the new MCP integration for pulling in-app analytics directly has honestly been one of the best updates they've shipped. It gives us visibility into which accounts are engaging that we just didn't have before. Review collected by and hosted on G2.com.

Analytics are good but not great. Reporting and segmentation feel limited, hard to slice data the way I want, but that's only based on the data we have available to us from our app. Looking forward to the MCP filling that gap. Review collected by and hosted on G2.com.