G2

Jason B.

IT Infrastructure Administrator

Enterprise (> 1000 emp.)

10/1/2026

"AI-Powered Insights and Remote Actions That Help Our Small Team Stay Proactive"

4.5/5

What do you like best about Nexthink?

The recent upgrade in AI capability has made the application even easier to use as it can give you NQL starting blocks and usable insights. The interfaces are very simple to use. With the ability to integrate with our service desk software we can use Nexthink campaigns to inform users on their desktop that their ticket has been resolved. Nexthink has allowed our small team to respond proactively to incidents. My favorite feature is probably Remote actions which allows us to rapidly deploy fixes via signed powershell scripts on all online devices within minutes. Review collected by and hosted on G2.com.

What do you dislike about Nexthink?

My current dislike of Nexthink is the background service which sometimes appears to stall when machines come out of hibernation. I am not sure if it is a Nexthink issue or Windows 11 issue. Review collected by and hosted on G2.com.

What problems is Nexthink solving and how is that benefiting you?

Nexthink allows our small team to proactively respond to incidents and monitor devices in our environment. The software has also allowed us to cut down efforts on our refresh cycle as well as cost saving on hardware as we can replace hardware on the basis of score not just age. Built in scripts integrate with Dell and Lenovo to return device and battery warranty information. Review collected by and hosted on G2.com.