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Zipy Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the detailed analytics from Zipy, enhancing UI improvement efforts and overall user experience significantly. (9 mentions)
Users benefit from session replay in Zipy, enabling faster debugging and enhancing overall user experience with detailed insights. (9 mentions)
Users find Zipy remarkably easy to use, facilitating seamless tracking of product interactions and enhancing overall efficiency. (8 mentions)
Users value the efficient issue detection of Zipy, greatly enhancing their debugging and application performance monitoring capabilities. (6 mentions)
Users love the tracking features of Zipy, providing valuable insights into user behavior and enhancing product decisions. (6 mentions)
Users experience session issues with loading times and occasional missed or buggy recordings affecting their experience. (4 mentions)
Users face session management issues with Zipy, including missed sessions and occasional playback bugs. (4 mentions)
Users face challenges with error handling, as Zipy struggles to ignore specific error types, impacting performance. (3 mentions)
Users note the missing features in Zipy, wishing for improved event tracking and filtering options. (3 mentions)
Users note that slow loading times may cause missed sessions and sluggish performance, but overall functionality remains acceptable. (3 mentions)

5 Pros or Advantages of Zipy

5 Cons or Disadvantages of Zipy

Zipy Reviews (52)

Reviews

Zipy Reviews (52)

4.9
52 reviews
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Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Session Replay + Error Correlation: A Big Win with Fast Setup"
4/5
What do you like best about Zipy?

I liked the fact that it allows Session replay and error correlation (big win). Easier and quick to setup. Helps reduce back-and-forth between product & engineering. Review collected by and hosted on G2.com.

What do you dislike about Zipy?

Zipy is not a full analytics suite. The backend monitoring is weaker vs pure APM tools. Enterprise maturity may need validation - still building that 'brand'. Review collected by and hosted on G2.com.

Rishivansh P.
RP
Rishivansh P.
Customer Success
Information Technology and Services
Small-Business (50 or fewer emp.)
"Game changer for UX and error tracking"
5/5
What do you like best about Zipy?

Zipy has been a fantastic tool for tracking user behavior and debugging issues in realtime. The session replay feature is especially useful as it lets us see exactly how users interact with our app, which helps us in making better product decisions. Easy to jump in, setup, and starting using, along with a fantastic support. Review collected by and hosted on G2.com.

What do you dislike about Zipy?

not much to dislike, but I'd love to see more integrations with third party tools in the future to make our workflow even smoother Review collected by and hosted on G2.com.

Chaitanya Sharma D.
CD
Chaitanya Sharma D.
Sr. Data Engineer
Small-Business (50 or fewer emp.)
"Zipy helps us understand users and fix issues faster"
5/5
What do you like best about Zipy?

Zipy lets us see exactly how our users are interacting with our product. It saves us time and improves the overall experience. This makes it much easier for the product team to understand product usage and fix issues faster. It shows what features they're using, where they're getting stuck, and tracks events like rage taps or errors. Review collected by and hosted on G2.com.

What do you dislike about Zipy?

Sometimes the event tracking takes a little time to update. And I feel like a few metrics could have deeper insights. But overall, it works well for our team. Review collected by and hosted on G2.com.

Vivek R.
VR
Vivek R.
Co-Founder
Small-Business (50 or fewer emp.)
"Helped us improve our UI/UX"
5/5
What do you like best about Zipy?

Used Zipy extensively when we launched our product, this helped us session reply, the product was easy to use and the customer support is just amazing. I usually start my day with tracking features of our app and how our users actually adopt the feature. Review collected by and hosted on G2.com.

What do you dislike about Zipy?

Would be great if we can export the details in CSV. Review collected by and hosted on G2.com.

Srinidhi R.
R
Srinidhi R.
Product Manager
Small-Business (50 or fewer emp.)
"UI insights through sessions and key touchpoints"
5/5
What do you like best about Zipy?

Zipy enables us to understand where to address, in terms of UI improvements, so that users get a better experience. We have been successful in driving such improvements post analytics from Zipy, very helpful. Review collected by and hosted on G2.com.

What do you dislike about Zipy?

Nothing as of now, eager for the upcoming features. Review collected by and hosted on G2.com.

Arjun R.
AR
Arjun R.
Senior Designer
Small-Business (50 or fewer emp.)
"Identifying areas to improve the UI and UX became so much more easier"
5/5
What do you like best about Zipy?

Best thing I like about Zipy - the error monitoring, heatmaps, session replays, and the filters/customizations they provide. The insights we gain from the tool is very useful and easy to consume to take action. Review collected by and hosted on G2.com.

What do you dislike about Zipy?

Really hope they add more features around getting insights directly from the tool. Review collected by and hosted on G2.com.

Ayush O.
AO
Ayush O.
Co-Founder
Small-Business (50 or fewer emp.)
"Zipy improved our application performance with bug tracking features"
5/5
What do you like best about Zipy?

I really like Zipy's bug tracking and error tracking features. Recently we were facing lot of network errors in our app that was causing issues for the users. With Zipy, we were able to figure what was going wrong. The error logs were much helpful with that were able to fix issue much quicker. Additionally the session replay, this helped us lot where users were running into trouble. On top of that customer support has been fanatstic. Specially Bharat and Sandesh has helped us a lot. They were always quick to respond and very helpful. Review collected by and hosted on G2.com.

What do you dislike about Zipy?

Error logs were not having advanced customization. There was a incident where were network logs were not clearly mentioned and it was a very important issue for us. They came on call and guided us through additonal ways to track and identify those effectively.They understood the requirements and gave us workarounds. Their dev tools are quite effective. I wish they had more filtering options in dev tools . The turnaround time was very quick. The support made a real difference even though the feature was missing. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Best tool to track user activity on the platform"
5/5
What do you like best about Zipy?

It helps to track my user activity, to find out errors and debug faster. Review collected by and hosted on G2.com.

What do you dislike about Zipy?

Loading time... a few sessions get missed, hard to find session. Review collected by and hosted on G2.com.

Piyush J.
PJ
Piyush J.
Full-stack Developer
Small-Business (50 or fewer emp.)
"Zipy improved our mobile app debugging with session replays."
4.5/5
What do you like best about Zipy?

We were facing error in our Android app and that we weren't able to find it. We used Zipy to replay the user session and identify the exact place where the issue occured. Zipy gives detailed dashboard with error logs, which helped our mobile teams resolve the problem quickly. Zipy’s features have improved our app performance and streamlined our debugging process. Review collected by and hosted on G2.com.

What do you dislike about Zipy?

Zipy is good in a lot of things, we missed some features for Flutter app debugging. But, as part of their Flutter SDK Beta, the support team was responsive and provided effective solutions. I think there are many scopes of improvement, but the developer experience is way smooth. Review collected by and hosted on G2.com.

Rohan P.
RP
Rohan P.
Growth
Small-Business (50 or fewer emp.)
"Great Tool for Session Replay"
4/5
What do you like best about Zipy?

RB2B-Zipy Integration is good. I can see exactly what visitors are doing on the website, especially those tracked by RB2B. The session summary also saves me a lot of time. Plus, it's easy to integrate with GTM. Review collected by and hosted on G2.com.

What do you dislike about Zipy?

Sometimes, certain sessions aren't captured by Zipy due to being blocked by a firewall. However, this is a rare occurrence and not a significant issue. Review collected by and hosted on G2.com.