Introducing G2.ai, the future of software buying.Try now

Best Live Chat Software - Page 6

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

This page was last updated on June 9th, 2025

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, dramatically improving customer engagement and conversion rates. This powerful communication tool allows customer service teams to provide immediate support for product questions, technical issues, or help with website navigation.

Agents can proactively engage visitors with strategically timed pop-up chat windows. Customers can also start conversations when they need assistance. Unlike traditional ticket-based systems where customers may wait hours or days for responses, live chat software creates a seamless, conversational experience that increases purchase likelihood and customer satisfaction.

By implementing live chat software, businesses can significantly reduce response times, increase first-contact resolution rates, and create more personalized customer experiences that drive loyalty and sales.

Live chat functionality is often packaged with other software types like e-commerce platforms, help desk software, and digital customer service software. Many times, it is a core feature that acts as the foundation for AI-powered platforms like chatbots, conversational support software, and customer service automation software where the technology is highly compatible with language model applications.

To qualify for inclusion in the Live Chat category, a product must:

Provide instant messaging capabilities between customer service representatives and website visitors
Allow chat windows to either initiate conversation or live independently on a website for potential inquiries
Show More
Show Less

Featured Live Chat Software At A Glance

Free Plan Available:
LiveChat
Sponsored
Highest Performer:
Easiest to Use:
Top Trending:
Show LessShow More
Highest Performer:
Easiest to Use:
Top Trending:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

Coming Soon
Get Trending Live Chat Products in Your Inbox

A weekly snapshot of rising stars, new launches, and what everyone's buzzing about.

Sample Trending Products Newsletter
No filters applied
436 Listings in Live Chat Available
(1,274)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

    Users
    • Owner
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hiver is a tool that facilitates the management of shared inboxes and enhances team workflow by allowing easy assignment of emails and tracking of tasks, all within the Gmail platform.
    • Reviewers frequently mention the seamless integration with Gmail, the intuitive interface, and the ease of setup as key benefits, along with the ability to assign emails, track status, and communicate internally, which improves productivity and response time.
    • Reviewers mentioned occasional performance lags when handling high volumes of emails or switching between views, limited automation features compared to full-fledged help desk tools, and some functionalities not being available on the free plan.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Hiver Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    178
    Team Collaboration
    149
    Email Management
    127
    Communication
    104
    Customer Support
    82
    Cons
    Email Issues
    71
    Missing Features
    47
    Limited Features
    34
    Slow Loading
    31
    Bug Issues
    29
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Hiver features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    3.3
    Lead Development
    Average: 8.5
    7.8
    Customization
    Average: 8.5
    3.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @hiverhq
    5,665 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    282 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

Users
  • Owner
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hiver is a tool that facilitates the management of shared inboxes and enhances team workflow by allowing easy assignment of emails and tracking of tasks, all within the Gmail platform.
  • Reviewers frequently mention the seamless integration with Gmail, the intuitive interface, and the ease of setup as key benefits, along with the ability to assign emails, track status, and communicate internally, which improves productivity and response time.
  • Reviewers mentioned occasional performance lags when handling high volumes of emails or switching between views, limited automation features compared to full-fledged help desk tools, and some functionalities not being available on the free plan.
Hiver Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
178
Team Collaboration
149
Email Management
127
Communication
104
Customer Support
82
Cons
Email Issues
71
Missing Features
47
Limited Features
34
Slow Loading
31
Bug Issues
29
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
3.3
Lead Development
Average: 8.5
7.8
Customization
Average: 8.5
3.3
Co-Browsing
Average: 8.1
Seller Details
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@hiverhq
5,665 Twitter followers
LinkedIn® Page
www.linkedin.com
282 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Scie

    Users
    No information available
    Industries
    • Health, Wellness and Fitness
    • Consumer Goods
    Market Segment
    • 61% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LimeChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    8
    Features
    8
    Helpful
    7
    Ease of Use
    6
    Customer Satisfaction
    5
    Cons
    Chatbot Issues
    3
    Software Bugs
    3
    Chat Functionality
    2
    Chat Management
    2
    Expensive
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LimeChat features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.5
    8.5
    Customization
    Average: 8.5
    7.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Limechat
    Year Founded
    2020
    HQ Location
    Bengaluru, IN
    Twitter
    @LimeChatAI
    310 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    73 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Scie

Users
No information available
Industries
  • Health, Wellness and Fitness
  • Consumer Goods
Market Segment
  • 61% Small-Business
  • 39% Mid-Market
LimeChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
8
Features
8
Helpful
7
Ease of Use
6
Customer Satisfaction
5
Cons
Chatbot Issues
3
Software Bugs
3
Chat Functionality
2
Chat Management
2
Expensive
2
LimeChat features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.5
8.5
Customization
Average: 8.5
7.9
Co-Browsing
Average: 8.1
Seller Details
Seller
Limechat
Year Founded
2020
HQ Location
Bengaluru, IN
Twitter
@LimeChatAI
310 Twitter followers
LinkedIn® Page
www.linkedin.com
73 employees on LinkedIn®

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eD

    Users
    • Director
    Industries
    • Retail
    • Automotive
    Market Segment
    • 77% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • eDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Customer Support
    14
    Efficiency
    14
    Features
    13
    Helpful
    12
    Cons
    Expensive
    5
    Learning Curve
    5
    Ticketing Issues
    5
    Ticket Management
    5
    Data Inaccuracy
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • eDesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    6.7
    Lead Development
    Average: 8.5
    7.5
    Customization
    Average: 8.5
    7.4
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    HQ Location
    Dublin, Dublin
    Twitter
    @XSellco
    249 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    71 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eD

Users
  • Director
Industries
  • Retail
  • Automotive
Market Segment
  • 77% Small-Business
  • 18% Mid-Market
eDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Customer Support
14
Efficiency
14
Features
13
Helpful
12
Cons
Expensive
5
Learning Curve
5
Ticketing Issues
5
Ticket Management
5
Data Inaccuracy
4
eDesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
6.7
Lead Development
Average: 8.5
7.5
Customization
Average: 8.5
7.4
Co-Browsing
Average: 8.1
Seller Details
Company Website
HQ Location
Dublin, Dublin
Twitter
@XSellco
249 Twitter followers
LinkedIn® Page
www.linkedin.com
71 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Callbell helps B2C businesses to better serve their customers through their favorite channels, including Whatsapp Business, Facebook Messenger, Instagram Direct and Telegram.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 82% Small-Business
    • 12% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Callbell features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lead Development
    Average: 8.5
    9.2
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Callbell
    Year Founded
    2018
    HQ Location
    Paris, Ile-de-France
    Twitter
    @CallbellApp
    43 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    44 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Callbell helps B2C businesses to better serve their customers through their favorite channels, including Whatsapp Business, Facebook Messenger, Instagram Direct and Telegram.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 82% Small-Business
  • 12% Mid-Market
Callbell features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lead Development
Average: 8.5
9.2
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Callbell
Year Founded
2018
HQ Location
Paris, Ile-de-France
Twitter
@CallbellApp
43 Twitter followers
LinkedIn® Page
www.linkedin.com
44 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Win Customer Satisfaction and Streamline Complex Support Tasks Willdesk is a unique customer service platform tailor-made for ecommerce businesses, aiming to provide seamless customer service at all

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 93% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Willdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    12
    Helpful
    10
    Integrations
    6
    Easy Integrations
    4
    Ease of Use
    3
    Cons
    Expensive
    3
    Complexity
    1
    Email Communication Issues
    1
    Formatting Issues
    1
    Integration Difficulty
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Willdesk features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lead Development
    Average: 8.5
    9.8
    Customization
    Average: 8.5
    8.6
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Willdesk
    Year Founded
    2014
    HQ Location
    8 The Green SteA, Dover, Kent, DE, 19901
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Win Customer Satisfaction and Streamline Complex Support Tasks Willdesk is a unique customer service platform tailor-made for ecommerce businesses, aiming to provide seamless customer service at all

Users
No information available
Industries
No information available
Market Segment
  • 93% Small-Business
  • 7% Mid-Market
Willdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
12
Helpful
10
Integrations
6
Easy Integrations
4
Ease of Use
3
Cons
Expensive
3
Complexity
1
Email Communication Issues
1
Formatting Issues
1
Integration Difficulty
1
Willdesk features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lead Development
Average: 8.5
9.8
Customization
Average: 8.5
8.6
Co-Browsing
Average: 8.1
Seller Details
Seller
Willdesk
Year Founded
2014
HQ Location
8 The Green SteA, Dover, Kent, DE, 19901
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ThriveDesk is a full featured customer service software for SaaS and eCommerce. Features included Shared Inbox, Live Chat, Chatbot, Knowledge Base and more..

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 85% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ThriveDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    9
    Features
    9
    Helpful
    7
    User Interface
    7
    Ease of Use
    5
    Cons
    Dashboard Issues
    2
    Integration Issues
    2
    Limited Customization
    2
    Poor Reporting
    2
    Chatbot Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ThriveDesk features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.5
    8.8
    Customization
    Average: 8.5
    5.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2024
    HQ Location
    Dhaka, BD
    Twitter
    @thrivedesk
    241 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ThriveDesk is a full featured customer service software for SaaS and eCommerce. Features included Shared Inbox, Live Chat, Chatbot, Knowledge Base and more..

Users
No information available
Industries
  • Computer Software
Market Segment
  • 85% Small-Business
  • 15% Mid-Market
ThriveDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
9
Features
9
Helpful
7
User Interface
7
Ease of Use
5
Cons
Dashboard Issues
2
Integration Issues
2
Limited Customization
2
Poor Reporting
2
Chatbot Issues
1
ThriveDesk features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.5
8.8
Customization
Average: 8.5
5.8
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2024
HQ Location
Dhaka, BD
Twitter
@thrivedesk
241 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ozonetel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    125
    Features
    91
    Call Management
    79
    Call Quality
    64
    Intuitive
    57
    Cons
    Call Issues
    55
    Connection Issues
    49
    Call Connectivity Issues
    37
    Connectivity Issues
    35
    Slow Loading
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ozonetel features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lead Development
    Average: 8.5
    8.7
    Customization
    Average: 8.5
    8.6
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    792 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    354 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 28% Small-Business
Ozonetel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
125
Features
91
Call Management
79
Call Quality
64
Intuitive
57
Cons
Call Issues
55
Connection Issues
49
Call Connectivity Issues
37
Connectivity Issues
35
Slow Loading
27
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lead Development
Average: 8.5
8.7
Customization
Average: 8.5
8.6
Co-Browsing
Average: 8.1
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
792 Twitter followers
LinkedIn® Page
www.linkedin.com
354 employees on LinkedIn®
Entry Level Price:$290.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    iAdvize is a conversational commerce pioneer and the leader in trusted generative AI for e-commerce. We offer safe, compliant, and connected AI copilots to boost conversion rates 10x while automating

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 41% Mid-Market
    • 37% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • iAdvize Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Engagement
    2
    Customer Support
    2
    Helpful
    2
    Affordable
    1
    Conversations Management
    1
    Cons
    Feature Issues
    1
    Inadequate Reporting
    1
    Limited Features
    1
    Missing Features
    1
    Poor Analytics
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • iAdvize features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.7
    Lead Development
    Average: 8.5
    8.7
    Customization
    Average: 8.5
    8.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    iAdvize
    Year Founded
    2010
    HQ Location
    Nantes, France
    Twitter
    @iadvize
    7,400 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    169 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

iAdvize is a conversational commerce pioneer and the leader in trusted generative AI for e-commerce. We offer safe, compliant, and connected AI copilots to boost conversion rates 10x while automating

Users
No information available
Industries
No information available
Market Segment
  • 41% Mid-Market
  • 37% Enterprise
iAdvize Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Engagement
2
Customer Support
2
Helpful
2
Affordable
1
Conversations Management
1
Cons
Feature Issues
1
Inadequate Reporting
1
Limited Features
1
Missing Features
1
Poor Analytics
1
iAdvize features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
7.7
Lead Development
Average: 8.5
8.7
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
iAdvize
Year Founded
2010
HQ Location
Nantes, France
Twitter
@iadvize
7,400 Twitter followers
LinkedIn® Page
www.linkedin.com
169 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage larg

    Users
    • Customer Service Manager
    Industries
    • Retail
    • Health, Wellness and Fitness
    Market Segment
    • 82% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Richpanel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    9
    Ease of Use
    8
    Helpful
    4
    Quick Response
    4
    Automation Efficiency
    3
    Cons
    Integration Issues
    4
    Chat Limitations
    2
    Lack of Features
    2
    Not User-Friendly
    2
    Setup Difficulties
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Richpanel features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.5
    8.7
    Customization
    Average: 8.5
    8.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Richpanel
    Year Founded
    2019
    HQ Location
    San Jose, California
    Twitter
    @Richpanel
    335 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage larg

Users
  • Customer Service Manager
Industries
  • Retail
  • Health, Wellness and Fitness
Market Segment
  • 82% Small-Business
  • 17% Mid-Market
Richpanel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
9
Ease of Use
8
Helpful
4
Quick Response
4
Automation Efficiency
3
Cons
Integration Issues
4
Chat Limitations
2
Lack of Features
2
Not User-Friendly
2
Setup Difficulties
2
Richpanel features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.5
8.7
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Richpanel
Year Founded
2019
HQ Location
San Jose, California
Twitter
@Richpanel
335 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
(762)4.5 out of 5
View top Consulting Services for LiveChat
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing

    Users
    • Customer Service Representative
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LiveChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    3
    Ease of Use
    2
    User Interface
    2
    Channel Management
    1
    Customer Support
    1
    Cons
    Billing Issues
    1
    Chatbot Issues
    1
    Messaging Issues
    1
    Poor Customer Support
    1
    Poor Navigation
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LiveChat features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.5
    8.4
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Text
    Company Website
    Year Founded
    2002
    HQ Location
    Wrocław, Lower Silesia
    LinkedIn® Page
    www.linkedin.com
    375 employees on LinkedIn®
    Ownership
    WSE: TXT
Product Description
How are these determined?Information
This description is provided by the seller.

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing

Users
  • Customer Service Representative
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Small-Business
  • 36% Mid-Market
LiveChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
3
Ease of Use
2
User Interface
2
Channel Management
1
Customer Support
1
Cons
Billing Issues
1
Chatbot Issues
1
Messaging Issues
1
Poor Customer Support
1
Poor Navigation
1
LiveChat features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.5
8.4
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Text
Company Website
Year Founded
2002
HQ Location
Wrocław, Lower Silesia
LinkedIn® Page
www.linkedin.com
375 employees on LinkedIn®
Ownership
WSE: TXT
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can.

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 58% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Octadesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Features
    4
    Easy Implementation
    2
    Easy Integrations
    2
    Integrations
    2
    Cons
    Feature Issues
    2
    Limited Features
    2
    Chatbot Issues
    1
    Limitations
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Octadesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lead Development
    Average: 8.5
    7.6
    Customization
    Average: 8.5
    8.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Octadesk
    Year Founded
    2008
    HQ Location
    Sao Paulo, SP
    Twitter
    @octadesk
    84 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    113 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can.

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 58% Small-Business
  • 38% Mid-Market
Octadesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Features
4
Easy Implementation
2
Easy Integrations
2
Integrations
2
Cons
Feature Issues
2
Limited Features
2
Chatbot Issues
1
Limitations
1
Limited Customization
1
Octadesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lead Development
Average: 8.5
7.6
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Octadesk
Year Founded
2008
HQ Location
Sao Paulo, SP
Twitter
@octadesk
84 Twitter followers
LinkedIn® Page
www.linkedin.com
113 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of cli

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 61% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Qiscus Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Integrations
    1
    Integrations
    1
    Cons
    Complex Setup
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Qiscus features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.5
    8.2
    Customization
    Average: 8.5
    9.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Qiscus
    Year Founded
    2013
    HQ Location
    South Jakarta, ID
    Twitter
    @qiscus_io
    60 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    182 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of cli

Users
No information available
Industries
No information available
Market Segment
  • 61% Mid-Market
  • 35% Small-Business
Qiscus Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Integrations
1
Integrations
1
Cons
Complex Setup
1
Qiscus features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.5
8.2
Customization
Average: 8.5
9.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Qiscus
Year Founded
2013
HQ Location
South Jakarta, ID
Twitter
@qiscus_io
60 Twitter followers
LinkedIn® Page
www.linkedin.com
182 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rocket.Chat Secure CommsOS™ is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational effici

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 50% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Rocket.Chat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Easy Communication
    6
    Features
    6
    Communication
    5
    Customization
    4
    Cons
    Connectivity Issues
    3
    Limited Features
    3
    Messaging Issues
    3
    Slow Loading
    3
    Technical Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Rocket.Chat features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.5
    8.0
    Customization
    Average: 8.5
    8.7
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2015
    HQ Location
    Wilmington, Delaware
    Twitter
    @RocketChat
    24,417 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rocket.Chat Secure CommsOS™ is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational effici

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 50% Mid-Market
  • 37% Small-Business
Rocket.Chat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Easy Communication
6
Features
6
Communication
5
Customization
4
Cons
Connectivity Issues
3
Limited Features
3
Messaging Issues
3
Slow Loading
3
Technical Issues
3
Rocket.Chat features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.5
8.0
Customization
Average: 8.5
8.7
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2015
HQ Location
Wilmington, Delaware
Twitter
@RocketChat
24,417 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
(554)4.6 out of 5
View top Consulting Services for HighLevel
Save to My Lists
Entry Level Price:$97.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagra

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Consulting
    Market Segment
    • 61% Small-Business
    • 2% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • HighLevel is a platform that combines CRM, email marketing, funnels, and automation into one tool, aiming to streamline tasks and improve efficiency for businesses.
    • Reviewers frequently mention the platform's wide range of features, its ability to integrate various aspects of business operations, and the valuable support provided by the HighLevel team.
    • Reviewers mentioned the steep learning curve for new users, the overwhelming number of features, and the need for more intuitive interface and better documentation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • HighLevel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    134
    Features
    133
    Customer Support
    127
    Feature Richness
    115
    Automation
    109
    Cons
    Learning Curve
    127
    Missing Features
    83
    Steep Learning Curve
    82
    Not Intuitive
    49
    Poor Customer Support
    49
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • HighLevel features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    7.3
    Lead Development
    Average: 8.5
    7.9
    Customization
    Average: 8.5
    7.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    HighLevel
    Company Website
    Year Founded
    2018
    HQ Location
    Dallas, Texas
    Twitter
    @gohighlevel
    7,689 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,915 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagra

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Consulting
Market Segment
  • 61% Small-Business
  • 2% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • HighLevel is a platform that combines CRM, email marketing, funnels, and automation into one tool, aiming to streamline tasks and improve efficiency for businesses.
  • Reviewers frequently mention the platform's wide range of features, its ability to integrate various aspects of business operations, and the valuable support provided by the HighLevel team.
  • Reviewers mentioned the steep learning curve for new users, the overwhelming number of features, and the need for more intuitive interface and better documentation.
HighLevel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
134
Features
133
Customer Support
127
Feature Richness
115
Automation
109
Cons
Learning Curve
127
Missing Features
83
Steep Learning Curve
82
Not Intuitive
49
Poor Customer Support
49
HighLevel features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
7.3
Lead Development
Average: 8.5
7.9
Customization
Average: 8.5
7.0
Co-Browsing
Average: 8.1
Seller Details
Seller
HighLevel
Company Website
Year Founded
2018
HQ Location
Dallas, Texas
Twitter
@gohighlevel
7,689 Twitter followers
LinkedIn® Page
www.linkedin.com
1,915 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Consolto’s hope is that with their SMB-focused conferencing solution, anyone can offer high impact, one-on-one digital services that are on par and even exceed those provided by larger organizations.

    Users
    • Founder
    Industries
    • Marketing and Advertising
    Market Segment
    • 86% Small-Business
    • 5% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Consolto Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Video Calls
    2
    Accessibility
    1
    Call Management
    1
    Communication
    1
    CRM Integration
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Consolto features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lead Development
    Average: 8.5
    8.0
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Consolto
    Year Founded
    2018
    HQ Location
    Yokneam Illit, Israel
    Twitter
    @ConsoltoTweet
    14 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Consolto’s hope is that with their SMB-focused conferencing solution, anyone can offer high impact, one-on-one digital services that are on par and even exceed those provided by larger organizations.

Users
  • Founder
Industries
  • Marketing and Advertising
Market Segment
  • 86% Small-Business
  • 5% Mid-Market
Consolto Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Video Calls
2
Accessibility
1
Call Management
1
Communication
1
CRM Integration
1
Cons
This product has not yet received any negative sentiments.
Consolto features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lead Development
Average: 8.5
8.0
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
Consolto
Year Founded
2018
HQ Location
Yokneam Illit, Israel
Twitter
@ConsoltoTweet
14 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®