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Best Live Chat Software - Page 6

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

This page was last updated on June 9th, 2025

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, dramatically improving customer engagement and conversion rates. This powerful communication tool allows customer service teams to provide immediate support for product questions, technical issues, or help with website navigation.

Agents can proactively engage visitors with strategically timed pop-up chat windows. Customers can also start conversations when they need assistance. Unlike traditional ticket-based systems where customers may wait hours or days for responses, live chat software creates a seamless, conversational experience that increases purchase likelihood and customer satisfaction.

By implementing live chat software, businesses can significantly reduce response times, increase first-contact resolution rates, and create more personalized customer experiences that drive loyalty and sales.

Live chat functionality is often packaged with other software types like e-commerce platforms, help desk software, and digital customer service software. Many times, it is a core feature that acts as the foundation for AI-powered platforms like chatbots, conversational support software, and customer service automation software where the technology is highly compatible with language model applications.

To qualify for inclusion in the Live Chat category, a product must:

Provide instant messaging capabilities between customer service representatives and website visitors
Allow chat windows to either initiate conversation or live independently on a website for potential inquiries
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Featured Live Chat Software At A Glance

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
446 Listings in Live Chat Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagra

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Consulting
    Market Segment
    • 62% Small-Business
    • 3% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • HighLevel is an all-in-one platform for managing email campaigns, automations, and client communication at scale, used by marketing agencies to run email outreach, nurture sequences, and automated workflows for various clients.
    • Reviewers frequently mention the platform's comprehensive features, including its ability to manage campaigns, track performance, automate follow-ups, and maintain consistency across multiple clients, which helps streamline operations.
    • Users experienced a steep learning curve when setting up more advanced automations and workflows, and some areas of the interface require time to configure properly, especially when managing multiple campaigns or clients.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • HighLevel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    141
    Helpful
    137
    Customer Support
    131
    Feature Richness
    117
    Automation
    114
    Cons
    Learning Curve
    131
    Missing Features
    88
    Steep Learning Curve
    83
    Not Intuitive
    51
    Poor Customer Support
    51
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • HighLevel features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Lead Development
    Average: 8.5
    8.3
    Customization
    Average: 8.5
    7.2
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    HighLevel
    Company Website
    Year Founded
    2018
    HQ Location
    Dallas, Texas
    Twitter
    @gohighlevel
    8,222 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,132 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagra

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Consulting
Market Segment
  • 62% Small-Business
  • 3% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • HighLevel is an all-in-one platform for managing email campaigns, automations, and client communication at scale, used by marketing agencies to run email outreach, nurture sequences, and automated workflows for various clients.
  • Reviewers frequently mention the platform's comprehensive features, including its ability to manage campaigns, track performance, automate follow-ups, and maintain consistency across multiple clients, which helps streamline operations.
  • Users experienced a steep learning curve when setting up more advanced automations and workflows, and some areas of the interface require time to configure properly, especially when managing multiple campaigns or clients.
HighLevel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
141
Helpful
137
Customer Support
131
Feature Richness
117
Automation
114
Cons
Learning Curve
131
Missing Features
88
Steep Learning Curve
83
Not Intuitive
51
Poor Customer Support
51
HighLevel features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
7.8
Lead Development
Average: 8.5
8.3
Customization
Average: 8.5
7.2
Co-Browsing
Average: 8.1
Seller Details
Seller
HighLevel
Company Website
Year Founded
2018
HQ Location
Dallas, Texas
Twitter
@gohighlevel
8,222 Twitter followers
LinkedIn® Page
www.linkedin.com
2,132 employees on LinkedIn®
(424)4.4 out of 5
Optimized for quick response
View top Consulting Services for Help Scout
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Help Scout Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    19
    Features
    13
    Customer Support
    12
    Helpful
    11
    Easy Setup
    7
    Cons
    Missing Features
    9
    Limited Features
    8
    Lack of Features
    6
    Email Issues
    5
    Email Management
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Help Scout features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lead Development
    Average: 8.5
    7.7
    Customization
    Average: 8.5
    9.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    Boston, MA
    Twitter
    @helpscout
    11,624 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    288 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 33% Mid-Market
Help Scout Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
19
Features
13
Customer Support
12
Helpful
11
Easy Setup
7
Cons
Missing Features
9
Limited Features
8
Lack of Features
6
Email Issues
5
Email Management
5
Help Scout features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lead Development
Average: 8.5
7.7
Customization
Average: 8.5
9.1
Co-Browsing
Average: 8.1
Seller Details
Company Website
Year Founded
2011
HQ Location
Boston, MA
Twitter
@helpscout
11,624 Twitter followers
LinkedIn® Page
www.linkedin.com
288 employees on LinkedIn®
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Leadoo is a conversion platform that turns your passive website traffic into active leads, and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website con

    Users
    • Marketing Manager
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 53% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Leadoo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    24
    Customer Support
    23
    Ease of Use
    20
    Lead Generation
    14
    Features
    13
    Cons
    Learning Curve
    3
    Time-Consuming
    2
    Time Consumption
    2
    Automation Complexity
    1
    Cost
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Leadoo features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lead Development
    Average: 8.5
    8.9
    Customization
    Average: 8.5
    7.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2018
    HQ Location
    Helsinki, FI
    LinkedIn® Page
    www.linkedin.com
    81 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Leadoo is a conversion platform that turns your passive website traffic into active leads, and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website con

Users
  • Marketing Manager
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 53% Small-Business
  • 36% Mid-Market
Leadoo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
24
Customer Support
23
Ease of Use
20
Lead Generation
14
Features
13
Cons
Learning Curve
3
Time-Consuming
2
Time Consumption
2
Automation Complexity
1
Cost
1
Leadoo features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lead Development
Average: 8.5
8.9
Customization
Average: 8.5
7.5
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2018
HQ Location
Helsinki, FI
LinkedIn® Page
www.linkedin.com
81 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ThriveDesk is a full featured customer service software for SaaS and eCommerce. Features included Shared Inbox, Live Chat, Chatbot, Knowledge Base and more..

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 105% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ThriveDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    11
    Customer Support
    10
    Ease of Use
    10
    User Interface
    10
    Intuitive
    9
    Cons
    Limited Customization
    6
    Dashboard Issues
    4
    Poor Reporting
    3
    Integration Issues
    2
    Lack of Integrations
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ThriveDesk features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.5
    8.9
    Customization
    Average: 8.5
    5.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2024
    HQ Location
    Dhaka, BD
    Twitter
    @thrivedesk
    239 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ThriveDesk is a full featured customer service software for SaaS and eCommerce. Features included Shared Inbox, Live Chat, Chatbot, Knowledge Base and more..

Users
No information available
Industries
  • Computer Software
Market Segment
  • 105% Small-Business
  • 21% Mid-Market
ThriveDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
11
Customer Support
10
Ease of Use
10
User Interface
10
Intuitive
9
Cons
Limited Customization
6
Dashboard Issues
4
Poor Reporting
3
Integration Issues
2
Lack of Integrations
2
ThriveDesk features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.5
8.9
Customization
Average: 8.5
5.8
Co-Browsing
Average: 8.1
Seller Details
Year Founded
2024
HQ Location
Dhaka, BD
Twitter
@thrivedesk
239 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpshift is an AI-Native Player Engagement Platform designed to maximize Player Lifetime Value (LTV). We orchestrate and enable player engagement by uniquely integrating three foundational pillars:

    Users
    • Customer Service Representative
    • Customer Support
    Industries
    • Computer Games
    • Entertainment
    Market Segment
    • 62% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Helpshift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Features
    3
    Case Management
    2
    Efficiency
    2
    Navigation Ease
    2
    Cons
    Connection Issues
    2
    Software Unresponsiveness
    2
    Difficult Navigation
    1
    Downtime
    1
    Lack of Detail
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Helpshift features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lead Development
    Average: 8.5
    8.1
    Customization
    Average: 8.5
    9.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1998
    HQ Location
    Dublin, County Dublin, Ireland
    Twitter
    @KeywordsStudios
    5,001 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,564 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpshift is an AI-Native Player Engagement Platform designed to maximize Player Lifetime Value (LTV). We orchestrate and enable player engagement by uniquely integrating three foundational pillars:

Users
  • Customer Service Representative
  • Customer Support
Industries
  • Computer Games
  • Entertainment
Market Segment
  • 62% Mid-Market
  • 22% Small-Business
Helpshift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Features
3
Case Management
2
Efficiency
2
Navigation Ease
2
Cons
Connection Issues
2
Software Unresponsiveness
2
Difficult Navigation
1
Downtime
1
Lack of Detail
1
Helpshift features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.5
8.1
Customization
Average: 8.5
9.3
Co-Browsing
Average: 8.1
Seller Details
Year Founded
1998
HQ Location
Dublin, County Dublin, Ireland
Twitter
@KeywordsStudios
5,001 Twitter followers
LinkedIn® Page
www.linkedin.com
11,564 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    iAdvize is an AI Shopping Assistant designed to turn more shoppers into customers by delivering sales-first AI that knows when and how to sell. Unlike traditional chatbots built for support, our platf

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 39% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • iAdvize Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    3
    Helpful
    3
    Customer Engagement
    2
    Ease of Use
    2
    Easy Implementation
    2
    Cons
    Feature Issues
    1
    Inadequate Reporting
    1
    Limitations
    1
    Limited Features
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • iAdvize features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.7
    Lead Development
    Average: 8.5
    8.7
    Customization
    Average: 8.5
    8.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    iAdvize
    Year Founded
    2010
    HQ Location
    Nantes, France
    Twitter
    @iadvize
    7,360 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    187 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

iAdvize is an AI Shopping Assistant designed to turn more shoppers into customers by delivering sales-first AI that knows when and how to sell. Unlike traditional chatbots built for support, our platf

Users
No information available
Industries
No information available
Market Segment
  • 39% Mid-Market
  • 39% Small-Business
iAdvize Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
3
Helpful
3
Customer Engagement
2
Ease of Use
2
Easy Implementation
2
Cons
Feature Issues
1
Inadequate Reporting
1
Limitations
1
Limited Features
1
Missing Features
1
iAdvize features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
7.7
Lead Development
Average: 8.5
8.7
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
iAdvize
Year Founded
2010
HQ Location
Nantes, France
Twitter
@iadvize
7,360 Twitter followers
LinkedIn® Page
www.linkedin.com
187 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ozonetel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    152
    Features
    102
    Call Management
    98
    Call Quality
    79
    Customer Support
    61
    Cons
    Call Issues
    67
    Connection Issues
    62
    Call Connectivity Issues
    47
    Connectivity Issues
    42
    Technical Issues
    39
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ozonetel features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lead Development
    Average: 8.5
    8.7
    Customization
    Average: 8.5
    8.6
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    787 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    338 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 28% Small-Business
Ozonetel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
152
Features
102
Call Management
98
Call Quality
79
Customer Support
61
Cons
Call Issues
67
Connection Issues
62
Call Connectivity Issues
47
Connectivity Issues
42
Technical Issues
39
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lead Development
Average: 8.5
8.7
Customization
Average: 8.5
8.6
Co-Browsing
Average: 8.1
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
787 Twitter followers
LinkedIn® Page
www.linkedin.com
338 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-servic

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 42% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Webex Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    18
    Ease of Use
    17
    Call Management
    10
    Efficiency
    9
    Integrations
    9
    Cons
    Integration Issues
    5
    Limited Customization
    4
    Poor Customer Support
    4
    Slow Loading
    4
    Complex Features
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Webex Contact Center features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Lead Development
    Average: 8.5
    8.1
    Customization
    Average: 8.5
    6.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,631 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,386 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-servic

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 42% Mid-Market
  • 33% Enterprise
Webex Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
18
Ease of Use
17
Call Management
10
Efficiency
9
Integrations
9
Cons
Integration Issues
5
Limited Customization
4
Poor Customer Support
4
Slow Loading
4
Complex Features
3
Webex Contact Center features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
7.8
Lead Development
Average: 8.5
8.1
Customization
Average: 8.5
6.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,631 Twitter followers
LinkedIn® Page
www.linkedin.com
95,386 employees on LinkedIn®
(1,658)4.5 out of 5
Optimized for quick response
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide,

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Real Estate
    Market Segment
    • 74% Small-Business
    • 21% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • CallRail is a marketing analytics tool that helps users track and optimize their marketing campaigns by identifying which ads, keywords, and campaigns are driving more engagements.
    • Users like CallRail's simplicity, user-friendly interface, and its ability to provide detailed reports, track calls, and integrate with other platforms, making it convenient for business operations.
    • Users experienced issues with CallRail's mobile app functionality, lack of built-in AI voice agent for call routing, and challenges with data updates and integration with third-party apps.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CallRail Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    99
    Features
    92
    Call Tracking
    91
    Helpful
    72
    Call Recording
    62
    Cons
    Integration Issues
    24
    Learning Curve
    24
    Missing Features
    23
    Expensive
    22
    Call Issues
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CallRail features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lead Development
    Average: 8.5
    6.8
    Customization
    Average: 8.5
    6.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CallRail
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @CallRail
    6,085 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    349 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide,

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Real Estate
Market Segment
  • 74% Small-Business
  • 21% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • CallRail is a marketing analytics tool that helps users track and optimize their marketing campaigns by identifying which ads, keywords, and campaigns are driving more engagements.
  • Users like CallRail's simplicity, user-friendly interface, and its ability to provide detailed reports, track calls, and integrate with other platforms, making it convenient for business operations.
  • Users experienced issues with CallRail's mobile app functionality, lack of built-in AI voice agent for call routing, and challenges with data updates and integration with third-party apps.
CallRail Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
99
Features
92
Call Tracking
91
Helpful
72
Call Recording
62
Cons
Integration Issues
24
Learning Curve
24
Missing Features
23
Expensive
22
Call Issues
20
CallRail features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.5
6.8
Customization
Average: 8.5
6.3
Co-Browsing
Average: 8.1
Seller Details
Seller
CallRail
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@CallRail
6,085 Twitter followers
LinkedIn® Page
www.linkedin.com
349 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent cus

    Users
    No information available
    Industries
    • Gambling & Casinos
    Market Segment
    • 42% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Comm100 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation Features
    1
    CRM Integration
    1
    Ease of Use
    1
    Easy Setup
    1
    Efficiency
    1
    Cons
    Bugs
    1
    Chatbot Issues
    1
    Integration Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Comm100 features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.7
    Lead Development
    Average: 8.5
    8.2
    Customization
    Average: 8.5
    7.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2009
    HQ Location
    Vancouver, Canada
    Twitter
    @Comm100
    4,721 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    92 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent cus

Users
No information available
Industries
  • Gambling & Casinos
Market Segment
  • 42% Small-Business
  • 40% Mid-Market
Comm100 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation Features
1
CRM Integration
1
Ease of Use
1
Easy Setup
1
Efficiency
1
Cons
Bugs
1
Chatbot Issues
1
Integration Issues
1
Comm100 features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
7.7
Lead Development
Average: 8.5
8.2
Customization
Average: 8.5
7.5
Co-Browsing
Average: 8.1
Seller Details
Company Website
Year Founded
2009
HQ Location
Vancouver, Canada
Twitter
@Comm100
4,721 Twitter followers
LinkedIn® Page
www.linkedin.com
92 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Engati is an Omnichannel Conversational AI platform that empowers mid-size and enterprise business teams to engage prospects, customers, and employees at scale. Recently awarded by Meta as the Tec

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Engati Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customization
    1
    Training
    1
    Cons
    Complexity
    1
    Expensive
    1
    Poor Customer Support
    1
    Poor Navigation
    1
    Usability Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Engati features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.5
    7.5
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Engati
    Year Founded
    2016
    HQ Location
    Silicon Valley, CA
    Twitter
    @getengati
    3,168 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    146 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Engati is an Omnichannel Conversational AI platform that empowers mid-size and enterprise business teams to engage prospects, customers, and employees at scale. Recently awarded by Meta as the Tec

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
Engati Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customization
1
Training
1
Cons
Complexity
1
Expensive
1
Poor Customer Support
1
Poor Navigation
1
Usability Issues
1
Engati features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.5
7.5
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Engati
Year Founded
2016
HQ Location
Silicon Valley, CA
Twitter
@getengati
3,168 Twitter followers
LinkedIn® Page
www.linkedin.com
146 employees on LinkedIn®
(1,276)4.6 out of 5
Optimized for quick response
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

    Users
    • Owner
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hiver is a shared inbox and email collaboration tool that helps teams manage support and sales queries, assign emails, track status, and communicate internally.
    • Reviewers frequently mention that Hiver simplifies their processes, enhances customer experience, provides easy email assignment, and offers useful reports for data analysis.
    • Users experienced issues with the tool mixing up emails, occasional performance lag, limited automation features, and occasional disconnection issues.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Hiver Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    181
    Team Collaboration
    150
    Email Management
    129
    Communication
    105
    Customer Support
    82
    Cons
    Email Issues
    71
    Missing Features
    47
    Limited Features
    34
    Slow Loading
    32
    Bug Issues
    29
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Hiver features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    3.3
    Lead Development
    Average: 8.5
    7.8
    Customization
    Average: 8.5
    3.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Hiver
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @hiverhq
    5,645 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    284 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’

Users
  • Owner
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hiver is a shared inbox and email collaboration tool that helps teams manage support and sales queries, assign emails, track status, and communicate internally.
  • Reviewers frequently mention that Hiver simplifies their processes, enhances customer experience, provides easy email assignment, and offers useful reports for data analysis.
  • Users experienced issues with the tool mixing up emails, occasional performance lag, limited automation features, and occasional disconnection issues.
Hiver Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
181
Team Collaboration
150
Email Management
129
Communication
105
Customer Support
82
Cons
Email Issues
71
Missing Features
47
Limited Features
34
Slow Loading
32
Bug Issues
29
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
3.3
Lead Development
Average: 8.5
7.8
Customization
Average: 8.5
3.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Hiver
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@hiverhq
5,645 Twitter followers
LinkedIn® Page
www.linkedin.com
284 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chaport is an all-in-one messaging platform that provides a multi-channel live chat, chatbots, a knowledge base, and more. It helps businesses grow and thrive by providing them an easy way to engage w

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 81% Small-Business
    • 14% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Chaport features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.5
    7.3
    Customization
    Average: 8.5
    6.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Chaport
    Year Founded
    2014
    HQ Location
    Alhambra, USA
    Twitter
    @ChaportLiveChat
    56 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chaport is an all-in-one messaging platform that provides a multi-channel live chat, chatbots, a knowledge base, and more. It helps businesses grow and thrive by providing them an easy way to engage w

Users
No information available
Industries
No information available
Market Segment
  • 81% Small-Business
  • 14% Mid-Market
Chaport features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.5
7.3
Customization
Average: 8.5
6.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Chaport
Year Founded
2014
HQ Location
Alhambra, USA
Twitter
@ChaportLiveChat
56 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite o

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 77% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Desku.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    7
    Customer Support
    6
    Ease of Use
    6
    Features
    6
    Time-saving
    6
    Cons
    Chat Functionality
    2
    Chat Functionality Issues
    2
    Chat Management
    2
    Adjustment Difficulties
    1
    AI Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Desku.io features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lead Development
    Average: 8.5
    9.8
    Customization
    Average: 8.5
    9.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Desku.io
    Year Founded
    2022
    HQ Location
    Dover, US
    Twitter
    @DeskuHQ
    52 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite o

Users
No information available
Industries
  • Computer Software
Market Segment
  • 77% Small-Business
  • 23% Mid-Market
Desku.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
7
Customer Support
6
Ease of Use
6
Features
6
Time-saving
6
Cons
Chat Functionality
2
Chat Functionality Issues
2
Chat Management
2
Adjustment Difficulties
1
AI Limitations
1
Desku.io features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lead Development
Average: 8.5
9.8
Customization
Average: 8.5
9.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Desku.io
Year Founded
2022
HQ Location
Dover, US
Twitter
@DeskuHQ
52 Twitter followers
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of cli

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 61% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Qiscus Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Integrations
    1
    Integrations
    1
    Cons
    Complex Setup
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Qiscus features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.5
    8.2
    Customization
    Average: 8.5
    9.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Qiscus
    Year Founded
    2013
    HQ Location
    South Jakarta, ID
    Twitter
    @qiscus_io
    60 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    196 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of cli

Users
No information available
Industries
No information available
Market Segment
  • 61% Mid-Market
  • 35% Small-Business
Qiscus Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Integrations
1
Integrations
1
Cons
Complex Setup
1
Qiscus features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.5
8.2
Customization
Average: 8.5
9.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Qiscus
Year Founded
2013
HQ Location
South Jakarta, ID
Twitter
@qiscus_io
60 Twitter followers
LinkedIn® Page
www.linkedin.com
196 employees on LinkedIn®