Everbridge 360 AI (Critical Event Management) Reviews & Product Details

Everbridge has given us a platform that covers all of our global colleagues, locations and keeps up with our travelers so that we can reach out quickly and efficiently when needed. Review collected by and hosted on G2.com.

It is so comprehensive that it does take a while to get the system set up so that you can utilize all the features. If I were to redo the installation, I would have invested in letting them put their team of people on it to move faster. Review collected by and hosted on G2.com.

Here’s a polished version that keeps the substance of your experience while making it appropriate for a professional G2 review:

Since 2022, Orange County Public Schools (OCPS) District Police Communications has developed a strong partnership with Everbridge while implementing its Mass Communication Notification platform as an integration with our police CAD (Computer-Aided Dispatch) system.

Scott Nethero went above and beyond to help us develop a customized solution that met the unique needs of our district. This involved many hours of collaboration through emails and Microsoft Teams meetings, as well as coordination with our CentralSquare CAD vendor and the OCPS Information Technology Services (ITS) department.

Through extensive uploading, testing, re-testing, reconfiguring, and fine-tuning, we successfully developed a streamlined four-step notification process. What previously required multiple time-consuming steps can now be accomplished much more efficiently, allowing critical information to be distributed quickly when every minute matters.

The Everbridge integration has also helped bridge communication gaps by improving information sharing among our schools, surrounding law enforcement agencies, district leadership, operational departments, and the learning division. Members of the Everbridge portal can also opt in to receive additional notifications through personal phone calls or text messages, helping ensure critical information reaches the appropriate people quickly.

For a large school district, timely and accurate communication is essential. This solution has been a game changer for our team by improving efficiency, strengthening situational awareness, and supporting faster, more informed decision-making across the organization.

Most importantly, Scott’s commitment to understanding our operational needs and working collaboratively with multiple stakeholders was instrumental in making the integration successful. His responsiveness, persistence, and willingness to work through challenges made a significant difference for our team. Review collected by and hosted on G2.com.

The only dislike, we didn’t do this sooner!! Review collected by and hosted on G2.com.

I like Everbridge 360's multi-channel delivery and visibility into who it reaches. I also like its two-way communication and acknowledgement feature. During an incident, I can ask building occupants a simple question and track their responses, which gives our incident lead a picture of conditions instead of relying on whoever calls the security desk first. Contact verification has also pushed us to clean up our records, and occupancy-aware notifications reach the right people in the right building. Review collected by and hosted on G2.com.

I find the licensing costs quite heavy to justify per building. The value shows up at portfolio scale, but the cost structure makes it harder to extend Everbridge 360 to smaller or lower-risk assets. More flexible licensing by asset type or occupancy would help; I think buildings with more occupants should cost more than those with lower occupancy. The setup wasn’t too difficult, but it took around three months before I’d call it genuinely operational. Technical configuration was easier; most of the work was cleaning tenant contact data, deciding who owned each building’s notification list, and getting property managers to keep their records current. Review collected by and hosted on G2.com.

I use Everbridge 360 (Critical Event Management) to orchestrate coordinated demonstrations. I like being able to notify all key stakeholders at the same time, confirm attendance in real time, and automatically escalate if someone is missing. It gives me visibility into who is truly engaged and helps me see which opportunities are active and which are ghosts. I especially like the Salesforce integration because it saves me hours of manual updates, and each alert automatically creates touchpoints on the opportunity. I also find interaction intelligence valuable, and the initial setup was easy. Review collected by and hosted on G2.com.

I find that predictive analysis of purchase propensity shows activity, but it doesn’t tell me which potential customer is ready to close the sale. That’s the only aspect I think needs improvement right now. Review collected by and hosted on G2.com.

I like that Everbridge 360 sends immediate, geo-fenced alerts through multiple channels, including voice, SMS, and mobile app notifications in seconds. We’ve cut the time needed to verify employee safety from three hours to 12 minutes, and acknowledgment audit logs are automatically maintained for compliance reviews. The dynamic status updates give field operators instant updates during power outages, and unacknowledged alerts are escalated in real time to backup staff. Review collected by and hosted on G2.com.

When I load custom contact groups with more than 10,000 records, the contact management interface freezes. Complex nested contact rules are hard to find in the deeply hidden configuration menus. I’d also like to see the old drag-and-drop workflow builder replaced with a modernized canvas, and granular REST API webhooks for contact status updates so I can avoid constant polling scripts. Review collected by and hosted on G2.com.

I like that the AI engine helps reduce noise. Instead of generating a thousand alerts, it prioritizes the ones that truly matter. Honestly, that’s exactly what I need most in a world where we’re all overwhelmed by notifications. I also appreciate that it can integrate with the rest of the tech ecosystem without having to reinvent the wheel—that’s fantastic. Review collected by and hosted on G2.com.

I’d like to see improvements, such as a more accessible layer for driving impact in digital businesses—in other words, enhancing the experience beyond a strictly corporate sphere. Review collected by and hosted on G2.com.

We use the Everbridge 360 system as our university’s primary emergency mass-notification tool. I really appreciate how responsive the Everbridge 360 (Critical Event Management) technical team is—they’re always ready to support us and troubleshoot whatever we need. I also like how flexible and customizable the system is overall. It’s an impressive platform that provides a wide range of resources beyond just sending alerts.

The setup was straightforward, and the Everbridge team made the integration process smooth. We also integrate it with Modo Labs to connect with our university app, social media channels, and Alertus software, which further enhances its functionality. Review collected by and hosted on G2.com.

The only area that really comes to mind is training. Their platform already provides extensive support and training through Everbridge University, but it would be helpful to receive more targeted information about specific trainings that match our needs, so we can share it with our dispatchers who are responsible for sending alerts. Review collected by and hosted on G2.com.

I like that I can segment the audience, and Everbridge works well. I appreciate that each group receives the appropriate message. It’s designed for people who understand that a serious incident isn’t just an IT event, but one that impacts the business. I also like the automatic escalation feature. I can create bridges and rooms in a matter of minutes, notify technical leads, and manage two-way communication during an incident. It helps me follow an incident response protocol during crucial moments instead of improvising. Review collected by and hosted on G2.com.

I’d like Everbridge 360 AI to bring the timeline, decisions, stakeholder updates, and external communication together in one place. Review collected by and hosted on G2.com.

The Everbridge system offers a lot of capabilities and the capacity to send huge numbers of alerts quickly through many channels (text, cell, landline, etc.). That said, some recent alerts and a massive outage have made me question how reliable it is in practice. Review collected by and hosted on G2.com.

The complexity of the system is extreme for administrators maintaining the system - but also for people sending alerts. Some of this is due to the highly configurable nature of the system - but Everbridge fails to do enough to shield users from the numerous complexities. That makes for a very difficult & error prone user experience.

Support & the fixing of bugs is very poor. Support is too often not helpful & doesn't always understand their own product in sufficient detail (perhaps due to the range of products they support). Bugs too often are met with 'product is operating as intended' & a suggestion that you submit a 'request for enhancement.'

During a total outage a few months ago, no one at Everbridge notified us that the system was completely down. This was unconscionable for a vendor of a critical public safety system.

Account management, which should be a place you can get assistance is escalating problems, provides mediocre help & poor follow up. Review collected by and hosted on G2.com.

Everbridge's user interface is intuitive and learner-friendly. We have a small team of users that I was able to easily train on how to perform their duties.

We recently completed an integration with our new human resources platform - our Everbridge account manager was able to provide simple instructions that allowed us to perform the integration in under an hour.

From a performance perspective, the platform has exceeded expectations and allowed us to rapidly send targeted notifications to frontline employees regarding physical security alerts that include images and guidelines.

Continuing to partner and renew our contract with Everbridge was an easy decision this budget season as the price for the capability is an excellent return on investment. Plus, Everbridge's continued growth and development promise increasing opportunities to integrate new and improved products to support our own growing organization. The support team has also been exceptional at walking us through the different capabilities and scaling packages to the capability and price best-suited for us. Review collected by and hosted on G2.com.

In complete honesty, we haven't noticed anything that we dislike at this time. Usually, user interface and learning how to use a system would be the biggest challenge, but Everbridge has proven incredibly intuitive and easy to learn. Review collected by and hosted on G2.com.