--- title: Leadoo Reviews meta_title: 'Leadoo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 115 reviews by the users' company size, role or industry to find out how Leadoo works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 115 scale: '5' date_modified: '2026-09-28' parent_category: name: Marketing url: https://www.g2.com/categories/marketing ---

Leadoo Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend Leadoo for its helpful customer service and engagement, significantly enhancing customer interaction and satisfaction. (24 mentions)
Users appreciate the exceptional customer support from Leadoo, praising their engaged and agile partnership. (21 mentions)
Users find Leadoo's ease of use remarkable, making implementation and functionality straightforward and enjoyable. (18 mentions)
Users are thrilled with Leadoo's effective lead generation, experiencing significant growth in leads and site engagement. (14 mentions)
Users value Leadoo for its interactive bots and insightful analytics, enhancing lead generation and site engagement effectively. (13 mentions)
Users find the dashboard messy and difficult to navigate, especially for routing leads and integration settings. (2 mentions)
Users find difficult navigation in Leadoo, especially when accessing smaller settings and features infrequently. (2 mentions)
Users experience integration issues with Leadoo that can complicate lead routing and overall functionality. (2 mentions)
Users face a lack of integration with Leadoo, making it challenging to manage leads effectively and smoothly. (2 mentions)
Users find the learning curve challenging, requiring time investment despite its overall ease of understanding. (2 mentions)

5 Pros or Advantages of Leadoo

1. Helpful
Users commend Leadoo for its helpful customer service and engagement, significantly enhancing customer interaction and satisfaction.
See 24 mentions

See Related User Reviews

Sanna S.
SS

Sanna S.

Small-Business (50 or fewer emp.)

4.5/5

"Great Service and People, with an Easy-to-Learn Interface"

What do you like about Leadoo?

The people and service are really good. User interface is easy to learn.

Larissa L.
LL

Larissa L.

Small-Business (50 or fewer emp.)

5.0/5

"Leadoo Boosted Customer Satisfaction With Always-On Customer Reach"

What do you like about Leadoo?

Leadoo has helped us improve customer satisfaction by giving customers a new way to reach us, even outside business hours or during the busy season.

2. Customer Support
Users appreciate the exceptional customer support from Leadoo, praising their engaged and agile partnership.
See 21 mentions

See Related User Reviews

Kaisa K.
KK

Kaisa K.

Mid-Market (51-1000 emp.)

4.5/5

"Lead capture made easy"

What do you like about Leadoo?

The customer service is outstanding—always helpful and impressively proactive in suggesting improvements.

Termex E.
TE

Termex E.

Small-Business (50 or fewer emp.)

5.0/5

"Leadoo elevates your business to the next level"

What do you like about Leadoo?

Leadoo is very easy and flexible to use. The friendly and swift customer service helped set up the application on our website, and the ongoing support

3. Ease of Use
Users find Leadoo's ease of use remarkable, making implementation and functionality straightforward and enjoyable.
See 18 mentions

See Related User Reviews

Sanna S.
SS

Sanna S.

Small-Business (50 or fewer emp.)

4.5/5

"Great Service and People, with an Easy-to-Learn Interface"

What do you like about Leadoo?

The people and service are really good. User interface is easy to learn.

Termex E.
TE

Termex E.

Small-Business (50 or fewer emp.)

5.0/5

"Leadoo elevates your business to the next level"

What do you like about Leadoo?

Leadoo is very easy and flexible to use. The friendly and swift customer service helped set up the application on our website, and the ongoing support

4. Lead Generation
Users are thrilled with Leadoo's effective lead generation, experiencing significant growth in leads and site engagement.
See 14 mentions

See Related User Reviews

Termex E.
TE

Termex E.

Small-Business (50 or fewer emp.)

5.0/5

"Leadoo elevates your business to the next level"

What do you like about Leadoo?

Leadoo is very easy and flexible to use. The friendly and swift customer service helped set up the application on our website, and the ongoing support

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great lead and conversion insights, excellent customer service"

What do you like about Leadoo?

Leadoo is easy to implement and use. Easy labelling of different leads and you have easy access to information on the customer journey. Leasoo's custo

5. Features
Users value Leadoo for its interactive bots and insightful analytics, enhancing lead generation and site engagement effectively.
See 13 mentions

See Related User Reviews

Henna M.
HM

Henna M.

Small-Business (50 or fewer emp.)

5.0/5

"Enhancing Our Engagement with Leadoo"

What do you like about Leadoo?

Leadoo has added value for us by providing a rich set of tools to engage website visitors and improve conversions. We have been pleased with its ease

HM

Hanna M.

Mid-Market (51-1000 emp.)

5.0/5

"Leadoo is a handy aid for customer service."

What do you like about Leadoo?

Easy to use and adaptability are the best features. As well as the excellent support we have received from Leadoo, especially from Kristiina Suomalain

5 Cons or Disadvantages of Leadoo

1. Dashboard Issues
Users find the dashboard messy and difficult to navigate, especially for routing leads and integration settings.
See 2 mentions

See Related User Reviews

Larissa L.
LL

Larissa L.

Small-Business (50 or fewer emp.)

5.0/5

"Leadoo Boosted Customer Satisfaction With Always-On Customer Reach"

What do you dislike about Leadoo?

If you don’t use the dashboard every day, some of the smaller settings—like controlling where leads are routed—can be a bit hard to find. For us, a sm

Termex E.
TE

Termex E.

Small-Business (50 or fewer emp.)

5.0/5

"Leadoo elevates your business to the next level"

What do you dislike about Leadoo?

The dashboard seemed a bit messy at first glance.

2. Difficult Navigation
Users find difficult navigation in Leadoo, especially when accessing smaller settings and features infrequently.
See 2 mentions

See Related User Reviews

Larissa L.
LL

Larissa L.

Small-Business (50 or fewer emp.)

5.0/5

"Leadoo Boosted Customer Satisfaction With Always-On Customer Reach"

What do you dislike about Leadoo?

If you don’t use the dashboard every day, some of the smaller settings—like controlling where leads are routed—can be a bit hard to find. For us, a sm

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"A great tool for Leadgen - Superior Customer Support"

What do you dislike about Leadoo?

Would prefer a stronger interface, some stuff is hard to find in the platform.

3. Integration Issues
Users experience integration issues with Leadoo that can complicate lead routing and overall functionality.
See 2 mentions

See Related User Reviews

Sanna S.
SS

Sanna S.

Small-Business (50 or fewer emp.)

4.5/5

"Great Service and People, with an Easy-to-Learn Interface"

What do you dislike about Leadoo?

Sometimes the ingtegration with our website is not perfect, but could be about our site's problem too.

Larissa L.
LL

Larissa L.

Small-Business (50 or fewer emp.)

5.0/5

"Leadoo Boosted Customer Satisfaction With Always-On Customer Reach"

What do you dislike about Leadoo?

If you don’t use the dashboard every day, some of the smaller settings—like controlling where leads are routed—can be a bit hard to find. For us, a sm

4. Lack of Integration
Users face a lack of integration with Leadoo, making it challenging to manage leads effectively and smoothly.
See 2 mentions

See Related User Reviews

Sanna S.
SS

Sanna S.

Small-Business (50 or fewer emp.)

4.5/5

"Great Service and People, with an Easy-to-Learn Interface"

What do you dislike about Leadoo?

Sometimes the ingtegration with our website is not perfect, but could be about our site's problem too.

Larissa L.
LL

Larissa L.

Small-Business (50 or fewer emp.)

5.0/5

"Leadoo Boosted Customer Satisfaction With Always-On Customer Reach"

What do you dislike about Leadoo?

If you don’t use the dashboard every day, some of the smaller settings—like controlling where leads are routed—can be a bit hard to find. For us, a sm

5. Learning Curve
Users find the learning curve challenging, requiring time investment despite its overall ease of understanding.
See 2 mentions

See Related User Reviews

DG

Daniel G.

Enterprise (> 1000 emp.)

5.0/5

"Amazing support and great Tool!"

What do you dislike about Leadoo?

Learning curve a bit different to other tools, but easy to understand as the same time.

Kaisa T.
KT

Kaisa T.

Small-Business (50 or fewer emp.)

4.5/5

"Let there be leads"

What do you dislike about Leadoo?

This is an advanced tool, so be prepared to invest also your time regularly. Customer service is great tho!

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Niko P.
NP
Niko P.
Car Salesperson
Small-Business (50 or fewer emp.)
"Efficient Lead Collection with Customizable Ease"
4.5/5
What do you like best about Leadoo?

I appreciate how Leadoo makes it easy and fast for customers to get in touch with us and gather additional information. It's easy to use and customize, which means we can adjust it to fit various needs, whether being available when needed or scaling up to be our main lead source. If our team wants a change, we can easily do it ourselves or have Leadoo implement it quickly. The initial setup was straightforward, and the Leadoo team was very helpful with suggestions. Review collected by and hosted on G2.com.

What do you dislike about Leadoo?

It's a good tool for its job and it is progressing along the way. There are some options missing if you're looking for a specific tool. Review collected by and hosted on G2.com.

Larissa L.
LL
Larissa L.
Marketing coordinator
Small-Business (50 or fewer emp.)
"Leadoo Boosted Customer Satisfaction With Always-On Customer Reach"
5/5
What do you like best about Leadoo?

Leadoo has helped us improve customer satisfaction by giving customers a new way to reach us, even outside business hours or during the busy season. Review collected by and hosted on G2.com.

What do you dislike about Leadoo?

If you don’t use the dashboard every day, some of the smaller settings—like controlling where leads are routed—can be a bit hard to find. For us, a smoother integration with Nettix and WhatsApp would also be ideal. Review collected by and hosted on G2.com.

Jani Y.
JY
Jani Y.
Hotel Manager
Mid-Market (51-1000 emp.)
"A Team That Adapts Leadoo to Your Changing Needs"
5/5
What do you like best about Leadoo?

Absolutely the fact that the team is ready to adapt and build Leadoo according to the customer’s changing needs. Review collected by and hosted on G2.com.

What do you dislike about Leadoo?

In my opinion, everything is good....... Review collected by and hosted on G2.com.

Ilkka H.
IH
Ilkka H.
Mid-Market (51-1000 emp.)
"Easy Setup, Engaging Visuals, Needs WhatsApp Integration"
4/5
What do you like best about Leadoo?

I like Leadoo for its nice visuals and the easy admin panel, which generally works well. The initial setup was very easy, just one code, and we received all the help we needed from the team. Review collected by and hosted on G2.com.

What do you dislike about Leadoo?

missing WhatsApp integration Review collected by and hosted on G2.com.

Sanna S.
SS
Sanna S.
Member Of The Management Board
Small-Business (50 or fewer emp.)
"Great Service and People, with an Easy-to-Learn Interface"
4.5/5
What do you like best about Leadoo?

The people and service are really good. User interface is easy to learn. Review collected by and hosted on G2.com.

What do you dislike about Leadoo?

Sometimes the ingtegration with our website is not perfect, but could be about our site's problem too. Review collected by and hosted on G2.com.

Henna M.
HM
Henna M.
Marketing & EB Specialist
Small-Business (50 or fewer emp.)
"Enhancing Our Engagement with Leadoo"
5/5
What do you like best about Leadoo?

Leadoo has added value for us by providing a rich set of tools to engage website visitors and improve conversions. We have been pleased with its ease of use and features that complement the other solutions we use.

I've been particularly impressed with Leadoo's Customer Success Managers – they don't just answer questions; they actively suggest improvements and are always ready to help implement them. Even when it's something small that we could do ourselves, they take care of it, saving us time and energy. Review collected by and hosted on G2.com.

What do you dislike about Leadoo?

Sometimes Leadoo doesn't fully communicate with our system, but nothing major. Review collected by and hosted on G2.com.

EK
Emilia K.
Business Controller
Small-Business (50 or fewer emp.)
"Leadoo is an excellent partner that makes everyday customer service easier."
4.5/5
What do you like best about Leadoo?

With the help of Leadoo, we have gained new customer service channels, which customers are also happy to use. Leadoo's contact channels facilitate and speed up customer service and reduce, for example, telephone traffic for customer service representatives. Chat Bots are easy to use and also bring a new look to websites. We have been really satisfied both with the services offered by Leadoo to increase the number of leads and improve customer contacts, and with the fast and professional expert service behind them. Making changes to bots is also fast and effortless with Leadoo. Review collected by and hosted on G2.com.

What do you dislike about Leadoo?

We have nothing bad to say about the services and solutions offered by Leadoo. The only thing that can be mentioned is the invoicing... it could be monthly instead of annual invoicing. Review collected by and hosted on G2.com.

Lisa H.
LH
Lisa H.
Marketing Manager
Mid-Market (51-1000 emp.)
"A Game Changer for Lead Generation"
5/5
What do you like best about Leadoo?

The tool itself is a pro-active way of generating leads and helps us to understand our audience better. The team at Leadoo have been super helpful and friendly and made the set-up process really straight forward! They got us up and running in a short space of time, and have been a pleasure to work with! Review collected by and hosted on G2.com.

What do you dislike about Leadoo?

There is nothing I dislike at this point! If I had one suggestion it would be that we could tag the leads that come through within the system so that we can categorise them and filter through which are product enquires / service / commercial / installer etc, as our site caters to a wide range of audiences. Review collected by and hosted on G2.com.

Richard C.
RC
Richard C.
Group Marketing Manager
Mid-Market (51-1000 emp.)
"Great Chat Functionality"
5/5
What do you like best about Leadoo?

A great and quick way for our customers to interact with us 24/7. The team at Leedoo are always on hand to suggest any improvements they think we could make to optimise the chat bots to improve our lead conversion. Reporting section is very easy to navigate with all the information we need. Implementation of the bots was a quick and simple process and again the support we received in regards to this was great. Good to be able to build our own bots for new sections of our website as we roll out new sections and improvements. Review collected by and hosted on G2.com.

What do you dislike about Leadoo?

No real disadvantages that we can see as yet. Review collected by and hosted on G2.com.

Kaisa K.
KK
Kaisa K.
Marketing manager
Mid-Market (51-1000 emp.)
"Lead capture made easy"
4.5/5
What do you like best about Leadoo?

The customer service is outstanding—always helpful and impressively proactive in suggesting improvements. Review collected by and hosted on G2.com.

What do you dislike about Leadoo?

While the interface might not be the most modern and more advanced AI models exist for chatbot conversations, this solution perfectly fits our needs. When it comes to lead capture, it's simply excellent. Review collected by and hosted on G2.com.
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