Comm100 is directly linked to our email system, allowing us to see in real-time which customers are sending us emails.

I really like the routing rules in Comm100, which allow us to auto-route emails based on the subject line, making it very useful for us. The reporting feature is pretty extensive, providing great reports on the volume of emails per department and more. Our team finds the custom fields for contact management really helpful for managing contacts and sending outreach campaigns to our customers. We've significantly decreased manual workload with auto-routing, which keeps improving as we add more conditions. Tags, along with custom fields, have helped us get rid of manual spreadsheets when sending outreach campaigns or bulk emails.

I like that students can easily sign themselves up from anywhere with Comm100, which reduces the amount of administrative work previously required to run our drop-in sessions. I also appreciate how user-friendly and straightforward the software and user experience is from both the student and staff-facing side. The ability to easily measure data across our sessions is great for reporting and analysis.