# Leadoo Reviews **Vendor:** Leadoo Marketing Technologies **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 115 ## About Leadoo Leadoo is a conversion platform that turns your passive website traffic into active leads, and tangible business outcomes. With 83% of buying decisions happening online, opportunities for website conversions have never been higher. But most site visitors are passive, and not ready to buy. On average, 98% of site visitors leave without converting. These low conversion rates can plague performance. So we’re on a mission to align and empower marketing and sales teams to convert better, and create new commercial efficiencies together. We do this through: - Engaging onsite bots to drive conversions journeys - Powerful personalisation to improve User Experience - Company identification to identify prospects - User journey mapping to map your sales cycles, - Analytics to understand your users - AI to answer user questions automatically based on your site content - Sales alerts to support you your commercial teams - CRM integration to bring it all together Leadoo also comes with a dedicated team of conversion experts who set-up and constantly optimise conversion journeys through your site. For 800 Leadoo clients over their first 12 months with us, we found the average increase on base conversion rates was 74%. In simple terms, Leadoo provides all the tools and insights needed to: - Identify your website visitors - Activate them onsite - Nurture them during their buying journeys - Ultimately convert more of them into customers ## Leadoo Pros & Cons **What users like:** - Users value the **helpful support** from Leadoo, enhancing customer service channels and lead generation seamlessly. (24 reviews) - Users value the **responsive customer support** from Leadoo, enhancing their experience across various service channels. (21 reviews) - Users find Leadoo to be incredibly **easy to use** , facilitating seamless implementation and effective data analytics. (18 reviews) - Users highlight the **effective lead generation** capabilities of Leadoo, significantly enhancing customer engagement and satisfaction. (14 reviews) - Users appreciate the **user-friendly implementation and strong analytics** of Leadoo, enhancing engagement and lead generation. (13 reviews) - Users appreciate the **easy setup** of Leadoo, allowing quick integration and efficient lead generation strategies. (11 reviews) - Users find **implementation easy** with Leadoo, benefiting from a user-friendly ecosystem and excellent customer support. (11 reviews) - Intuitive (7 reviews) - Easy Implementation (6 reviews) - Product Improvement (6 reviews) **What users dislike:** - Users find the **dashboard issues** challenging, especially with routing settings and overall organization affecting usability. (2 reviews) - Users find **difficult navigation** in Leadoo, especially when accessing smaller settings and integrations after infrequent use. (2 reviews) - Users experience **integration issues** with their website, making functionality and settings navigation challenging at times. (2 reviews) - Users often face **integration issues** with Leadoo, affecting functionality and routing of leads on their websites. (2 reviews) - Users note the **learning curve** with Leadoo is unique; however, it's manageable with time and effort. (2 reviews) - Not Intuitive (2 reviews) - Users feel that Leadoo's **automation complexity** could be improved with additional features like advanced email automation. (1 reviews) - Users feel the **price is too high** and suggest it should be more affordable for better satisfaction. (1 reviews) - Editing Difficulties (1 reviews) - Email Communication Issues (1 reviews) ## Leadoo Reviews ### 1. Efficient Lead Collection with Customizable Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Niko P. | Car Salesperson, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Leadoo?** I appreciate how Leadoo makes it easy and fast for customers to get in touch with us and gather additional information. It's easy to use and customize, which means we can adjust it to fit various needs, whether being available when needed or scaling up to be our main lead source. If our team wants a change, we can easily do it ourselves or have Leadoo implement it quickly. The initial setup was straightforward, and the Leadoo team was very helpful with suggestions. **What do you dislike about Leadoo?** It's a good tool for its job and it is progressing along the way. There are some options missing if you're looking for a specific tool. **What problems is Leadoo solving and how is that benefiting you?** Leadoo helps us easily collect leads for sales and service, creating a fast way for customers to reach us and provide info. ### 2. Leadoo Boosted Customer Satisfaction With Always-On Customer Reach **Rating:** 5.0/5.0 stars **Reviewed by:** Larissa L. | Marketing coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Leadoo?** Leadoo has helped us improve customer satisfaction by giving customers a new way to reach us, even outside business hours or during the busy season. **What do you dislike about Leadoo?** If you don’t use the dashboard every day, some of the smaller settings—like controlling where leads are routed—can be a bit hard to find. For us, a smoother integration with Nettix and WhatsApp would also be ideal. **What problems is Leadoo solving and how is that benefiting you?** It helps our customers navigate our website more easily and provides a simple way to inquire about things like spare-part availability. ### 3. A Team That Adapts Leadoo to Your Changing Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Jani Y. | Hotel Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Leadoo?** Absolutely the fact that the team is ready to adapt and build Leadoo according to the customer’s changing needs. **What do you dislike about Leadoo?** In my opinion, everything is good....... **What problems is Leadoo solving and how is that benefiting you?** Leadoo answers customers’ frequently asked questions on our behalf very easily. ### 4. Easy Setup, Engaging Visuals, Needs WhatsApp Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Ilkka H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Leadoo?** I like Leadoo for its nice visuals and the easy admin panel, which generally works well. The initial setup was very easy, just one code, and we received all the help we needed from the team. **What do you dislike about Leadoo?** missing WhatsApp integration **What problems is Leadoo solving and how is that benefiting you?** Leadoo helps my customers contact us directly from our website, category, or product. ### 5. Great Service and People, with an Easy-to-Learn Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Sanna S. | Member Of The Management Board, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2026 **What do you like best about Leadoo?** The people and service are really good. User interface is easy to learn. **What do you dislike about Leadoo?** Sometimes the ingtegration with our website is not perfect, but could be about our site's problem too. **What problems is Leadoo solving and how is that benefiting you?** User friendly information and contact channel for customers. ### 6. Enhancing Our Engagement with Leadoo **Rating:** 5.0/5.0 stars **Reviewed by:** Henna M. | Marketing & EB Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Leadoo?** Leadoo has added value for us by providing a rich set of tools to engage website visitors and improve conversions. We have been pleased with its ease of use and features that complement the other solutions we use. I've been particularly impressed with Leadoo's Customer Success Managers – they don't just answer questions; they actively suggest improvements and are always ready to help implement them. Even when it's something small that we could do ourselves, they take care of it, saving us time and energy. **What do you dislike about Leadoo?** Sometimes Leadoo doesn't fully communicate with our system, but nothing major. **What problems is Leadoo solving and how is that benefiting you?** Leadoo helps us engage with our website visitors more effectively and improve conversions. Additionally, their proactive customer service ensures that we’re always making the most of the platform—whether it’s through their suggestions for improvements or hands-on assistance. ### 7. Leadoo is an excellent partner that makes everyday customer service easier. **Rating:** 4.5/5.0 stars **Reviewed by:** Emilia K. | Business Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Leadoo?** With the help of Leadoo, we have gained new customer service channels, which customers are also happy to use. Leadoo's contact channels facilitate and speed up customer service and reduce, for example, telephone traffic for customer service representatives. Chat Bots are easy to use and also bring a new look to websites. We have been really satisfied both with the services offered by Leadoo to increase the number of leads and improve customer contacts, and with the fast and professional expert service behind them. Making changes to bots is also fast and effortless with Leadoo. **What do you dislike about Leadoo?** We have nothing bad to say about the services and solutions offered by Leadoo. The only thing that can be mentioned is the invoicing... it could be monthly instead of annual invoicing. **What problems is Leadoo solving and how is that benefiting you?** Leadoon Chatbots reduce phone traffic and make the work of customer service agents easier. The necessary information is already obtained from the customer, which makes handling the actual matter even easier and faster for customer service agents and salesmen. ### 8. A Game Changer for Lead Generation **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa H. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Leadoo?** The tool itself is a pro-active way of generating leads and helps us to understand our audience better. The team at Leadoo have been super helpful and friendly and made the set-up process really straight forward! They got us up and running in a short space of time, and have been a pleasure to work with! **What do you dislike about Leadoo?** There is nothing i dislike at this point! If i had one suggestion it would be that we could tag the leads that come through within the system so that we can categorise them and filter through which are product enquires / service / commercial / installer etc, as our site caters to a wide range of audiences. **What problems is Leadoo solving and how is that benefiting you?** It is helping us to understand who is visiting our site and what people are asking for, to enable us to make our site more user-friendly. Also, it gives our customers a point of contact for additional support when browsing. ### 9. Great Chat Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Richard C. | Group Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Leadoo?** A great and quick way for our customers to interact with us 24/7. The team at Leedoo are always on hand to suggest any improvements they think we could make to optimise the chat bots to improve our lead conversion. Reporting section is very easy to navigate with all the information we need. Implementaion of the bots was a quick and simple process and again the support we recieved in regards to this was great. Good to be able to build our own bots for new sections of our website as we roll out new sections and improvments. **What do you dislike about Leadoo?** No real disadvantages that we can see as yet. **What problems is Leadoo solving and how is that benefiting you?** Being able to have interactions with website visitors 24/7 - helping customers outside of business hours get the answer to their enquiry ### 10. Lead capture made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Kaisa K. | Marketing manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Leadoo?** The customer service is outstanding—always helpful and impressively proactive in suggesting improvements. **What do you dislike about Leadoo?** While the interface might not be the most modern and more advanced AI models exist for chatbot conversations, this solution perfectly fits our needs. When it comes to lead capture, it's simply excellent. **What problems is Leadoo solving and how is that benefiting you?** Leadoo helps us capture and convert leads more effectively, directly from our website. It solves the problem of losing potential customers due to lack of interaction or delayed follow-up. ### 11. Well-functioning system and excellent customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Janne S. | Director Sales and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Leadoo?** Leadoo is a versatile tool for collecting customer leads. I use it all the time. I like the fact that I can build different paths and approaches to attract customer interest and their need to contact us. Leadoo is easy to use and implement. In addition, the customer support is excellent and I have Kristiina to thank for that. It is customer-listening, caring and solution-oriented. **What do you dislike about Leadoo?** If anything, as a sales director, I would like to see improvements in reporting and visitor tracking in general. **What problems is Leadoo solving and how is that benefiting you?** Our products and services are quite unfamiliar to many people. We are also a relatively small organisation, so we need help to serve our potential customers around the clock. Quite often, our potential clients do their research outside office hours. Leadoo helps with this by providing a service so that we can provide information about our services and products around the clock. ### 12. Leadoo elevates your business to the next level **Rating:** 5.0/5.0 stars **Reviewed by:** Termex E. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Leadoo?** Leadoo is very easy and flexible to use. The friendly and swift customer service helped set up the application on our website, and the ongoing support has been superb. Since implementing Leadoo, we have tripled our leads. **What do you dislike about Leadoo?** The dashboard seemed a bit messy at first glance. **What problems is Leadoo solving and how is that benefiting you?** Leadoo provides an interactive website experience, guiding visitors to the right categories. It helps segment customers and generate leads accordingly. ### 13. Brilliant tool and outstanding team! **Rating:** 5.0/5.0 stars **Reviewed by:** Dan F. | Recruitment Optimisation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Leadoo?** Firstly, the teams support is outstanding! Response rate is brilliant, regardless of how many time we contact them. Incredibly proactive and always looking at ways to improve our response rate. We've seen a huge increase in the amount of clients interacting with your website due to the ease of the product! **What do you dislike about Leadoo?** currently nothing! We've been using Leadoo for a number of months, with zero issues! **What problems is Leadoo solving and how is that benefiting you?** As a recruitment agency we're always looking for new ways to interact ith candidates. Leadoos multiple chatbots have given our candidates an incredibly easy way of getting in touch. The information we gather from these converstations gives us plenty of information about the candidates before we reach out. We're also able to qualify them before reaching out, therefore saving us lots of time. ### 14. A great product **Rating:** 5.0/5.0 stars **Reviewed by:** Linda B. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Leadoo?** Implementing Leadoo on our website has been a fantastic decision. The ability to personalize the bots and tailor them to our specific users' needs has significantly enhanced our user experience. The platform is incredibly user-friendly, making it easy for our team to manage and optimize the bots. One of the standout features of Leadoo is the exceptional support team. They are highly responsive and go above and beyond by providing monthly calls to analyze the bots' performance. During these calls, they offer valuable feedback and fresh ideas, helping us to continually improve our lead generation strategies. **What do you dislike about Leadoo?** When it comes to Leadoo, we have had a thoroughly positive experience. The platform meets our needs exceptionally well, and there haven't been any significant issues or drawbacks. **What problems is Leadoo solving and how is that benefiting you?** Overall, Leadoo has not only improved our websitOne of the primary issues Leadoo solves is capturing leads that would otherwise leave our website without engaging further. The interactive bots engage visitors in real-time conversations, guiding them towards providing their contact information or answering their queries effectively. This proactive approach ensures we capture potential leads that might have otherwise been lost.e's functionality but has also driven more engagement and leads. We couldn't be happier with the results and look forward to continuing our partnership with Leadoo. ### 15. User-friendly and unbeatable customer service **Rating:** 5.0/5.0 stars **Reviewed by:** anna H. | Ansvarig Digital Utveckling, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Leadoo?** For us, the greatest benefit has been being able to hold our stakeholders' hands and guide them in their search for executive networks. Together with Leadoo, we have had a seamless collaboration where the main focus has been on simplifying the contact between us and our visitors. Our contacts at Leadoo are always concerned about their availability and follow-up, where no question is too big or too small, something that has felt reassuring and facilitated both the implementation and development over time. We also highly value that the bot is user-friendly for simple adjustments and updates! **What do you dislike about Leadoo?** For us, it has only contributed positively, which is clearly reflected in the number of people we now manage to capture compared to before we had a bot on the website. **What problems is Leadoo solving and how is that benefiting you?** For us, the greatest benefit has been being able to guide our visitors in their inquiries and searches, and smoothly capture their requests for further contact. ### 16. Bots for lead generation and customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Leadoo?** Very friendly and proactive customer support. Bots are easy to implement. **What do you dislike about Leadoo?** Does not bring so much added value to our Sales. Mainly used for customer service purposes. **What problems is Leadoo solving and how is that benefiting you?** One way to contact our customer service and solution sales. ### 17. Leadoo is a handy aid for customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Hanna M. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Leadoo?** Easy to use and adaptability are the best features. As well as the excellent support we have received from Leadoo, especially from Kristiina Suomalainen. **What do you dislike about Leadoo?** We have been very satisfied, except the price could be a little bit lower. **What problems is Leadoo solving and how is that benefiting you?** Leadoo helps customers with their questions, and our customers get answers easily and quickly from live chat. ### 18. Business manager Leluco Oy **Rating:** 5.0/5.0 stars **Reviewed by:** Miki H. | Business manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Leadoo?** Using Leadoo is really easy and an absolute tool for recruiting at work. Special thanks to Kristiina Suomalainen, who works as our contact person and help has always been available and answers and help come really quickly **What do you dislike about Leadoo?** I have nothing negative to say about the user experience **What problems is Leadoo solving and how is that benefiting you?** saving time! ### 19. Great conversion tool and awesome customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Elias J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Leadoo?** The platform has helped us increase conversions on our websites by a lot. The selection of different bot -options is great and eases the customer journey both in conversions and customer service. The user interface is super easy which makes creating and editing new and existing bots super easy, although we have our account managers at our disposal. The analytics are also great to help us understand our customers better. Overall great customer service and super helpful product! **What do you dislike about Leadoo?** Can't really come up with anything i disklike. Setting up and understanding the integration with mailchimp was a bit time consuming, but not really a big problem. **What problems is Leadoo solving and how is that benefiting you?** Leadoo helps us generate more and better leads and also frees up time from our sales team by easing our customer service. ### 20. Great tool for getting to know your visitors + great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer E. | Head of Marketing & Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Leadoo?** We are super happy with Leadoo and their customer service. We prefer to work with long-term partners that listen to our needs, and in Leadoo, we have an engaged and agile partner. We use their bots not only for lead generation but also as a tool to make our website more interactive and helpful, and to collect more information about our visitors. We know much more about our visitors today than we did before! **What do you dislike about Leadoo?** Nothing. Leadoos statistics helps us in many ways! **What problems is Leadoo solving and how is that benefiting you?** We have three completely different target groups with different needs. With Leadoo, we can quickly and easily guide our visitors in the right direction. ### 21. Challenging set up but powerful features that drive results **Rating:** 3.5/5.0 stars **Reviewed by:** Cecilia R. | Website Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Leadoo?** The support from our Customer Success Manager, Sona, and the technical team has been good and they have invested a lot of time into helping us get the most out of Leadoo. I also like the fact that it is a constantly evolving product with new features being launched at a pretty impressive rate for a company that size. **What do you dislike about Leadoo?** The bot editing interface is not the easiest to work with and the high level of customisation available can make the creation of a bot feel overwhelming. The Leadoo team is always available to help, but it can be frustrating to feel like you are dependent on them to make changes and launch new solutions. The integration with Pardot was challenging to set up and get right. It took a lot of trial-and-error and we initially ran into a lot of issues in terms of tracking and data transfer. Again, the Leadoo team was always available and highly responsive, but it was a time-consuming process that meant we were not able to make the most out of the tool in the early stages. It was a real relief when we finally got it working and were able to start reaping the benefits. **What problems is Leadoo solving and how is that benefiting you?** Leadoo is helping us to convert more website users into leads for our sales team and also to provide better support to our existing users. This means more return on our marketing investment and higher customer satisfaction. ### 22. Great lead and conversion insights, excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Leadoo?** Leadoo is easy to implement and use. Easy labelling of different leads and you have easy access to information on the customer journey. Leasoo's customer service is excellent, I highly recommend. **What do you dislike about Leadoo?** No dislikes, when I don't know how to do or find something, the customer service is there promptly to help. **What problems is Leadoo solving and how is that benefiting you?** Leadoo is great for gathering leads, and you get valuable information from the preset of questions. No need for cold calling. ### 23. Leadoo is a reliable partner **Rating:** 4.5/5.0 stars **Reviewed by:** Nico T. | Marketing manager, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Leadoo?** Initially, we adopted Leadoo to improve customer service on our website and guide users in finding the content and services they need. At Leadoo's suggestion, we expanded its use to lead generation, which proved to be a good decision. Although we had previously found lead generation to be fruitless, with Leadoo, it has produced good leads. We appreciate how Leadoo has offered its expertise to develop both our customer service and sales. **What do you dislike about Leadoo?** I would like to see artificial intelligence integrated into Leadoo's services, as it could add significant value to customer service and further enhance lead generation. I believe that Leadoo will develop a suitable solution for us in the near future. **What problems is Leadoo solving and how is that benefiting you?** Leadoo is addressing several key issues for us, which has brought about tangible benefits to our operations. Primarily, it has significantly improved our customer service by making it more accessible and efficient. By integrating Leadoo into our website, we've been able to guide users more effectively to the information and services they require, enhancing the overall user experience. This has not only reduced the workload on our customer service team but also improved customer satisfaction. Moreover, expanding our use of Leadoo to include lead generation has opened up a new avenue for capturing potential customers. Despite our initial skepticism about the effectiveness of online lead generation, Leadoo has proven to be highly effective in this area. ### 24. Fantastic conversion platform **Rating:** 4.5/5.0 stars **Reviewed by:** Ben M. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Leadoo?** Leadoo complements our digital journeys beautifully. With a selection of conversion tools at our disposal we can use an analytical approach to how, where and when we convert our digital customers. Uniquely, Leadoo hands back control for digital journeys - we control the conversation and outcome. With thousands of interactions a month, easy integration and fantastic customer support there's a lot to like. **What do you dislike about Leadoo?** Limited ability to read webpages (capped at 500) - this isn't ideal for product pages. **What problems is Leadoo solving and how is that benefiting you?** Leadoo is a fantastic solution for out of hours conversation. With pre-determined journeys, we can tailor outcomes to match business requirements. Leadoo generates leads and amplifies customer experiences effortlessly. ### 25. Leadoo are Efficient and Pro-Active **Rating:** 5.0/5.0 stars **Reviewed by:** Lorraine P. | Operations Director - Cyprus, Malta & Middle East , Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about Leadoo?** The set up was effortless and the ongoing management of our account is completely led and pro-active. They do the thinking for you. The results have been amazing, the dashboard very user friendly. The Customer Success employees are fantastic as they actually think and suggest better ways for Leadoo to help your business, not just processing requests. We have been very happy with the product and the service. **What do you dislike about Leadoo?** in the nearly 3 years of using Leadoo I can honeslty not think of one thing we disklike about them. **What problems is Leadoo solving and how is that benefiting you?** Customer Engagment, we feel that given it is user friendly on desktop and mobile and it is easy for the end user we gain more enquiries and engagement on a B2B and B2C level. ### 26. Effective chat bot solution with interesting AI infusion **Rating:** 4.5/5.0 stars **Reviewed by:** Risto L. | Senior Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Leadoo?** Rather easy to build chat bots and varying possibilities to integrate that into the site. I also am positive about AI capabilities, have trialled with the team - could be central way how people reach/use website/content. Also we have great experience with customer success management; we have had great service throughout our relationship. **What do you dislike about Leadoo?** Requires some tech savyness when implementing the tags to the website correctly. **What problems is Leadoo solving and how is that benefiting you?** Gives our site visitors an easy way to send messages and find out about services we offer. ### 27. Exceptionally good service **Rating:** 5.0/5.0 stars **Reviewed by:** Jarmo H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Leadoo?** The product itself is easy, straightforward, and effective. I also like that it is constantly evolving and boldly testing new features all the time. However, what I appreciate the most is the expert service I have received over the years whenever dealing with different individuals. Customer service representatives work with multiple customers, which means new ideas are constantly being tested. **What do you dislike about Leadoo?** We have used the service in over ten companies and so far we have nothing negative to say about the service. **What problems is Leadoo solving and how is that benefiting you?** Leadoo helps answer the simplest customer questions, thereby eliminating "unnecessary" contacts, while significantly increasing the number of actual sales leads. ### 28. Operative partner **Rating:** 5.0/5.0 stars **Reviewed by:** Jouni V. | operative partner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Leadoo?** The Team we have been working with is very helpful and hands on, we are happy to be able to work with them. **What do you dislike about Leadoo?** Cannot think of anything we'd dislike. We get all the help we need, but will not ask for help on daily basis, so next step, in order to get better results, would be a full stack inhouse Leadoo user who could make A/B tests and swift alterations. **What problems is Leadoo solving and how is that benefiting you?** Quality leads ### 29. Easy software and excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Leadoo?** Leadoo has improved the conversion rates of our websites, smoothly turning visitors into leads. The implementation of Leadoo has been extremely easy thanks to the expert support. The development has been continuous and proactive. **What do you dislike about Leadoo?** In our opinion, everything essential to us is covered. **What problems is Leadoo solving and how is that benefiting you?** With the help of Leadoo, we are able to convert website visitors into lead ### 30. Top notch customer service and clear understanding of customers needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Leadoo?** The professional and helpful staff. Very fast and prompt service **What do you dislike about Leadoo?** Nothing really, I'm really just trying here to fill up the minimum number of characteristics. **What problems is Leadoo solving and how is that benefiting you?** Leadoo guides our customers to find the needed information on our website. We also use them to collect quality leads for our sales deparment. ### 31. Good results, great support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Leadoo?** First of all, it generates a lot of leads for us, which is the whole purpose. Second, the support is excellent; customer satisfaction is a priority. We get quick help to fix issues and also suggestions for improvement. **What do you dislike about Leadoo?** Some tasks are a bit cumbersome, such as updating drop-down lists. **What problems is Leadoo solving and how is that benefiting you?** It provides an additional way for potential customers to reach us. ### 32. Leadoo bots for creating leads **Rating:** 4.5/5.0 stars **Reviewed by:** Gerda M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Leadoo?** The most helpful aspect of Leadoo lies in its seamless implementation on our website, coupled with exceptional support from the Leadoo team. Their onboarding specialist facilitated fast and efficient work, ensuring a smooth integration process. Our experiences with Leadoo have been predominantly positive, particularly in terms of generating sales leads and engaging users effectively through the bots. Overall, the upsides of using Leadoo encompass its ease of implementation, responsive support, and effectiveness in driving sales leads and user engagement. **What do you dislike about Leadoo?** At the moment, we haven't encountered any issues or concerns related to the topics mentioned. **What problems is Leadoo solving and how is that benefiting you?** Leadoo effectively addresses several key challenges for us. One of the primary benefits is the ability for customers to find solutions to recurring questions autonomously through the bot, thereby reducing the burden on our customer support team. This streamlined process allows customers to address their concerns efficiently before identifying themselves, resulting in a smoother and more efficient customer service experience. Moreover, Leadoo's approach to generating sales leads by prompting customers to answer questions before providing their details has proven highly beneficial. This process not only qualifies leads but also provides valuable insights for our sales team before they initiate contact with the customer. By capturing relevant information upfront, Leadoo enables our sales team to personalize their approach and tailor solutions more effectively, ultimately enhancing our sales efforts and driving business growth. ### 33. We expected more **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Leadoo?** The contact person can be reached quickly and help is available quickly if needed. As a system, bot management is user-friendly and clear. **What do you dislike about Leadoo?** When acquiring Leadoota, the sales pitches were more impressive than the actual benefits and leads received. It was strongly suggested that leads would pour in through doors and windows more than with a traditional form embedded on a website, but it hasn't quite turned out that way. The redesigned appearance of the chatbot is not pleasing and does not allow for a brand-consistent color scheme. The old versions of the bots confuse both reporting and sometimes management as well. **What problems is Leadoo solving and how is that benefiting you?** The chatbot feature supports customer service even when the actual live customer service is closed (evenings and weekends), and you can leave a contact request at any time of the day. It meets customers' expectations of how they can interact with a company online. ### 34. Fantastic experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kendra L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Leadoo?** Exteremly helpful customer service for support issues with a resoultion found promptley! The software is very easy to use and the number of features available to track leads, see visitors, ect is great. It's also simple enough to train multiple users on quickly without having to spend hours going into detail or overcomplicating things. **What do you dislike about Leadoo?** The only issue I've found with Leadoo is the backend of the live chat will sometimes lag if there are multiple chats going on at the same time. **What problems is Leadoo solving and how is that benefiting you?** We're able to catch visitors in various ways before they leave our website, most of these do go on to become sucessful conversions. ### 35. Leadoo: Lowering the bar for conversions **Rating:** 4.5/5.0 stars **Reviewed by:** Petra K. | Demand Generation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Leadoo?** Leadoo has lowered the bar for visitors to initiate a conversation with us, and they offer great support and advice on how you can take your bots to the next level. I strongly believe in this type of tool to prompt visitors to take action on your website, and then it's up to you to be a bit creative in steering the visitor to different points of conversion. I look forward to following their continuous journey, with more features being released that can help marketers understand their visitors and start a conversation. **What do you dislike about Leadoo?** Making major changes to a large bot can be a bit manual, and at times, I find myself wishing for more styling capabilities for the bots. **What problems is Leadoo solving and how is that benefiting you?** Leadoo simplifies conversation initiation on our website, making it more accessible for visitors. With their support and advice, Leadoo helps enhance our chatbots for better engagement. ### 36. I like Leadoo a lot **Rating:** 5.0/5.0 stars **Reviewed by:** Mikael A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Leadoo?** Leadoo helps our site visitors to do what they come for while keeping us well informed about statistics. I monitor daily and think it is easy to get into details about things that get my attention. Very well thought out and nicely presented. I always get great help from my Leadoo contacts when needed. **What do you dislike about Leadoo?** Sometimes it's a bit complicated to understand how certain things are set up when you need to change something, but it's a very capable tool that may require some complexity. You get into it and most the things you do is very easy. **What problems is Leadoo solving and how is that benefiting you?** Easy for site visitors to provide data in a nice conversation, the dynamic presentation makes data input less overwhelming for visitors. They are more likely to finish. ### 37. Leadoo’s chatbots have improved our customer engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Leadoo?** What we like most about Leadoo is how easy it is to use and set up. We added the chatbot to our systems pretty quickly. Leadoo's support team is always ready to help with customization and problems, making sure our chatbot works as intended. Leadoo has increased our customer engagement and given us useful insights from the data gathered. **What do you dislike about Leadoo?** We've had some challenges in customizing the chatbot's look and behavior. The platform is flexible, but we can't always tune it to match our company's brand perfectly. **What problems is Leadoo solving and how is that benefiting you?** Leadoo helps us a lot with customer support and lead generation. The chatbots automate first interactions with our customers, giving quicker responses and better customer experiences. Leadoo also helps us gather leads and find potential clients easily through data. ### 38. A new channel to serve customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Leadoo?** Leadoo gives us a new channel to serve our customers online. We have both chatbots and live chat and our customers have found it well. The bots helps our customer service, since the customers find answers to most common questions pretty easily. In the other hand the live chat helps to contact us in low treshold and ask for help or for example book a meeting room. Also the wide range of data what Leadoo gives us is very valuable to us, so we get to know our customers and their need even better. Leadoo is very easy to use and the admin dashboard was clear and easy to navigate. I also get help fast from Leadoo and they always have good ideas how to develop our bots to be even better. **What do you dislike about Leadoo?** Very hard to find anything what I do dislike. We've had few little issues with company indentification tool, but nothing very big or disturbing. **What problems is Leadoo solving and how is that benefiting you?** Leadoo gives us a new channel to serve our customers online with low treshold. The bots gives us an opportunity to be available 24/7 and gives answers with the most common questions what our customers asks or tries to find more information. The live chat also works as a good channel for make bookings quickly to for example our meeting rooms and you know that you can get answers or help straight away. Also the data we get from the bots and chat and the company indentification is very valuable to us so we can develop our services to be better. ### 39. Excellent customer experience from on-boarding to production **Rating:** 4.5/5.0 stars **Reviewed by:** sylvain p. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2024 **What do you like best about Leadoo?** The bots ecosystem (dashboard etc..) is user-friendly and flexible. The Leadoo team has been very professional and hepful at all stages of the project. Implementation was easy. **What do you dislike about Leadoo?** No downside really, but to obtain solid lead conversion it is necessary to dedicate time and effort to monitor and tweak the bots. **What problems is Leadoo solving and how is that benefiting you?** We deal with customers all around the world. Using bots enable us to initiate a dialogue with visitors when our offices as closed, for example during the night. ### 40. Happy **Rating:** 5.0/5.0 stars **Reviewed by:** Mari T. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Leadoo?** Active customer support ja regular meetings are the best. That makes sure that the Leadoo services are actively used and developed. **What do you dislike about Leadoo?** Lack of time in dayly baises to take most advantage about the information that we gain from Leadoo. **What problems is Leadoo solving and how is that benefiting you?** Customer Service, customers get information ### 41. A well-functioning system and good customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Karoliina V. | Markkinointipäällikkö, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Leadoo?** Working with Leadoon is easy and smooth. **What do you dislike about Leadoo?** So far, I haven't come across anything I don't like. **What problems is Leadoo solving and how is that benefiting you?** Leadoon bots consistently generate contacts. ### 42. Leadoo is easy to use and boosts engagement. Highly recommend! **Rating:** 4.5/5.0 stars **Reviewed by:** Hanna V. | Marketing and brand manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Leadoo?** An interactive and quick way for customers to contact us, give more information about our services. Also reporting section is very insightful and the user interphase is super easy to use. Customer service is always really quick and helpful. **What do you dislike about Leadoo?** Free options for sales to for specific customer segment following. **What problems is Leadoo solving and how is that benefiting you?** Making easier to contact us and showing our complex proedut and service range. ### 43. Unmatched customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Leadoo?** - The super close customer support of Artem and Sona, we work with five different countries and they basically just have to proof read the bots and then implement them - Its so easy to implement for our web editors - Even if you never done something like this before the usage is quite straight forward - That Leadoo offers different versions like Inpage, Exit intent, Banner etc is a huge plus, as well as the Company insights and the automatically generated reports - That Leadoo finally started with AI is huge plus as well :) **What do you dislike about Leadoo?** Can't come up with anything_____________ **What problems is Leadoo solving and how is that benefiting you?** What we sell at Securitas can be quite complex for a first time visitor. Leadoo helps us to pick them up and guide them through our content and offerings. We also have a huge success with using Leadoo for our recruitment process as we are also a big employer. We currently pre evaluate the job seekers for HR with a Leadoo bot. ### 44. It's all good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Leadoo?** The support you get. From the start of the process working with Leadoo, everyone has been helpful and pleasant, I am not a technical minded person and I have never been made to feel at ease. I feel that they care and are always looking at ways to improve the outcomes for us. **What do you dislike about Leadoo?** When I discover this, then I will share. **What problems is Leadoo solving and how is that benefiting you?** Site visitor conversions: gettign more of the people who visit our site to speak with us. and where they are not, trying to understand better what people are visiting the site for. Since the introduction of the bots on our page, we have been able to see the various interactions and makes edits that support visiteor needs better. ### 45. Amazing service **Rating:** 5.0/5.0 stars **Reviewed by:** Aimee D. | Digital Marketing Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Leadoo?** The service is amazing. Really fast responses and turn around on issues/requests. Gavin, Helen and Sofia make using Leadoo really easy. Easily the best bit of tech we have. **What do you dislike about Leadoo?** Slightly limiting on certain parts e.g. no option for live booking **What problems is Leadoo solving and how is that benefiting you?** Ease of lead generation and tracking leads ### 46. Great tool for acquiring leads **Rating:** 4.5/5.0 stars **Reviewed by:** Laura S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Leadoo?** Very competent, proactive and helpful customer service. With Leadoo, we have been able to increase the number of leads from the website and and direct visitors better to the content they want to see. **What do you dislike about Leadoo?** Sometimes the company profile list loads slowly. **What problems is Leadoo solving and how is that benefiting you?** More leads from website.Customer service via chat reduces the workload of receptionists on the switchboard and email. ### 47. Leadoo have helped us massively! **Rating:** 4.5/5.0 stars **Reviewed by:** Rob J. | Sales Manager Meetings/Key Account Manager for brokers, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Leadoo?** With great help from our CSM, we've added multiple new tools to our website to help visitors find the information they need. We've also converted lots more visitors to leads which has been amazing. **What do you dislike about Leadoo?** Ideally we've have live chat too, but we don't have the resources to staff it full time. The pre-written chatbot conversations are very good but sometimes it would be nice to introduce a human. **What problems is Leadoo solving and how is that benefiting you?** Leadoo has helped us by increasing the flow of leads from our website, as well as being a great tool for visitors to our site to find the information that they need. ### 48. The best performance technology we've implemented into our business **Rating:** 4.5/5.0 stars **Reviewed by:** Adam G. | Head of Performance Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Leadoo?** Leadoo has without doubt transformed our business. The ease of use as an in-house service, the ease of implementation working with the teams at Leadoo and the ongoing customer support are second to none. Sometimes with technology platforms things seem too good to be true, but this isn't the case with Leadoo **What do you dislike about Leadoo?** To say I'm struggling to find dislikes says everything you need to know. If anything there's too much to play with and trying to prioritise is sometimes difficult, but generally - everything's fab and I can't find many dislikes. **What problems is Leadoo solving and how is that benefiting you?** 1) Volume of phone enquiries into our business: we previously received over 1,000,000 telephone enquiries a year from third party sources and our own website for things that could be self served via Leadoo, our volume has significantly dropped allowing local agents to power up their phone calls rather than be bogged down with enquiries 2) Lead Generation: By removing static forms, our lead conversion has rocketed. The ease of use to upload bots for all of our campaigns as well as core call to actions has led to it becoming our number one source of leads across all of our channels. ### 49. Excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Leadoo?** My own customer lead Kristiina Suomalainen is highly skilled, always understands the customer's needs immediately, and suggests excellent recommendations. **What do you dislike about Leadoo?** No comment, everything works. Everything works excellently! Thank you, Kristiina! **What problems is Leadoo solving and how is that benefiting you?** Leadoo solves our customers' problems. ### 50. Ryan was incredibly helpful, I would highly recommend anyone to use Leadoo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2024 **What do you like best about Leadoo?** Ryan H, the onboarding guru. Nothing was too much trouble. **What do you dislike about Leadoo?** From going live, I've not had any issues. I can't say there's anything I dislike at the moment **What problems is Leadoo solving and how is that benefiting you?** Improving UX. ## Leadoo Discussions - [What is Leadoo used for?](https://www.g2.com/discussions/what-is-leadoo-used-for) - 1 comment - [View Leadoo pricing details and edition comparison](https://www.g2.com/products/leadoo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+12%3A29%3A06+-0500&secure%5Bsession_id%5D=7d804a85-4f61-4050-9366-210dcd71cc53&secure%5Btoken%5D=ec3aa3fe1157924a9650e993cd817392689e7507a0987e5b0d004a1b391fb640&format=llm_user) ## Leadoo Integrations - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) ## Leadoo Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Agentic AI - Visitor Identification** - Cross-system Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Leadoo Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,686 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,466 reviews)