--- title: ThriveDesk Reviews meta_title: 'ThriveDesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 49 reviews by the users' company size, role or industry to find out how ThriveDesk works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 49 scale: '5' date_modified: '2026-07-05' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ThriveDesk Reviews **Vendor:** ThriveDesk **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.8/5.0 **Total Reviews:** 49 ## About ThriveDesk ThriveDesk is a full featured customer service software for SaaS and eCommerce. Features included Shared Inbox, Live Chat, Chatbot, Knowledge Base and more.. ## ThriveDesk Pros & Cons **What users like:** - Users value the **intuitive and user-friendly interface** of ThriveDesk, enhancing team collaboration and customer management efficiency. (11 reviews) - Users praise ThriveDesk for its **reliable customer support** , which provides effective assistance whenever needed. (10 reviews) - Users appreciate the **ease of use** of ThriveDesk, highlighting its intuitive setup and modern user interface. (9 reviews) - Users enjoy the **intuitive interface** of ThriveDesk, making customer support efficient and user-friendly for teams. (9 reviews) - Users love the **intuitive and clean interface** of ThriveDesk, making it easy for teams to learn and use. (9 reviews) - Users love the **intuitive interface and powerful features** of ThriveDesk, enhancing customer interaction and support efficiency. (8 reviews) - Easy Setup (6 reviews) - Integrations (6 reviews) - Automation Features (5 reviews) - Efficiency (5 reviews) **What users dislike:** - Users desire more **customization options** for dashboards and reporting in ThriveDesk to enhance their experience. (6 reviews) - Users desire more **customization options** for the dashboard and reporting features in ThriveDesk for improved personalization. (4 reviews) - Users find the **reporting capabilities lacking** , wishing for more advanced analytics and customization options for better insights. (3 reviews) - Users find that ThriveDesk has **fewer integration options** with third-party tools compared to competitors, limiting flexibility. (2 reviews) - Users find ThriveDesk effective but desire more **integrations** and customization options for improved tailored workflows. (2 reviews) - Users are looking for more **integrations** with ThriveDesk to better suit their unique industry workflows and customization needs. (2 reviews) - Time Consumption (2 reviews) - Users report a need for **improvement in the website assistant** to enhance their overall experience with ThriveDesk. (1 reviews) - Users find ThriveDesk **overly branded** and lacking in clear communication, which affects their perception of professionalism. (1 reviews) - Users express concerns about **expensive subscriptions** and a lack of clarity and professionalism from the ThriveDesk team. (1 reviews) ## ThriveDesk Reviews ### 1. ThriveDesk Streamlines Support with a Shared Inbox, AI Replies, and a Strong Knowledge Base **Rating:** 5.0/5.0 stars **Reviewed by:** Maciej G. | President, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2026 **What do you like best about ThriveDesk?** What I like best about ThriveDesk is how it brings all customer conversations into one shared inbox, making it much easier for our team to stay organized and respond quickly. Ticket assignment and tracking help ensure every customer inquiry reaches the right person and nothing falls through the cracks. The AI-assisted reply suggestions save time on repetitive questions, while the knowledge base gives customers a convenient way to find answers on their own. Overall, ThriveDesk has made our customer support process more efficient, collaborative, and consistent. **What do you dislike about ThriveDesk?** One area that could be improved is the customization of reports and analytics. While the available insights are useful for tracking support performance, having more advanced filtering and reporting options would make it easier to analyze team productivity and customer support trends. Aside from that, the platform has been reliable and easy for our team to use. **What problems is ThriveDesk solving and how is that benefiting you?** ThriveDesk is helping us centralize customer support by bringing emails, live chat, and support requests into a single platform. It has reduced the chances of missed inquiries, improved ticket routing to the right team members, and made it easier to track every conversation until it's resolved. The knowledge base also allows customers to find answers on their own, which reduces repetitive questions and frees up our team to focus on more complex issues. ### 2. Streamlines Support and Engineering Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen H. | CEO, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about ThriveDesk?** What I like best about ThriveDesk is how well it enables internal collaboration. Our support team can easily involve engineering and product teams on complex issues using private notes and ticket assignments without exposing internal discussions to customers. This keeps everyone aligned, speeds up issue resolution, and helps us provide more accurate and timely responses. **What do you dislike about ThriveDesk?** ThriveDesk could improve is by expanding its collaboration workflows for larger teams. While the current private notes and assignment features work well, additional options such as more advanced approval workflows, customizable notifications, or deeper integrations with engineering project management tools would make cross-functional collaboration even more efficient. **What problems is ThriveDesk solving and how is that benefiting you?** ThriveDesk has improved the way our teams collaborate on customer issues. Instead of relying on long email threads or external messaging tools, support, engineering, and product teams can work together directly within a ticket using private notes and assignments. This has reduced communication gaps, shortened resolution times for technical issues, and helped us deliver a more consistent support experience to our customers. ### 3. ThriveDesk: Unified Inbox with Intuitive UI and Powerful Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Malcolm H. | Managing Director, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about ThriveDesk?** What I like best about ThriveDesk is its ability to bring all customer communications into one place while providing clear visibility into support performance. The platform makes it easy for our team to track response times, resolution rates, and customer satisfaction, helping us maintain a high standard of service. The reporting features give valuable insights into agent performance and support trends, allowing us to identify areas for improvement and ensure our clients receive timely, effective assistance. The interface is intuitive, making it easy for the team to adopt and use efficiently on a daily basis. **What do you dislike about ThriveDesk?** While ThriveDesk covers the core support and reporting needs well, there is still room for improvement in some of the advanced customization and integration options. Certain workflows may require additional configuration to match specific business processes, and expanding the range of native integrations would make it even more flexible for teams with diverse technology stacks. That said, these limitations have not significantly impacted our overall experience with the platform. **What problems is ThriveDesk solving and how is that benefiting you?** ThriveDesk is helping us streamline customer support by centralizing inquiries and giving our team better visibility into support performance. Instead of managing customer communications across multiple channels, we can handle requests more efficiently from a single platform, which improves response times and collaboration between team members. The reporting and customer satisfaction tracking features provide valuable insights into resolution rates, response times, and overall service quality. ### 4. ThriveDesk Transformed Our Support Operations at Neato; A Game-Changer for eCommerce Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel G. | AI Operations Manager, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about ThriveDesk?** The automation capabilities alone have been a massive win for our team. Auto-assigning tickets based on issue type means the right agent gets the right ticket immediately, eliminating the manual triage that used to slow us down. Customers now receive instant acknowledgment when they submit a request, which has noticeably improved first-response satisfaction scores. **What do you dislike about ThriveDesk?** Honestly, the onboarding curve for setting up complex automation rules required a bit of a learning investment upfront. A more guided setup wizard or additional onboarding templates for eCommerce-specific workflows would make the initial configuration phase even smoother for new teams. That said, once everything was configured, the results spoke for themselves. **What problems is ThriveDesk solving and how is that benefiting you?** Before ThriveDesk, Neato's support team struggled with manual ticket sorting, repetitive responses, and missed urgent issues. ThriveDesk resolved this by automating ticket routing, sending instant acknowledgments, standardizing replies, and escalating urgent cases resulting in a faster, more efficient support operation that benefits agents, customers, and leadership alike. ### 5. Structured and Reliable Support Workflow for Client-Focused Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy R. | Chief Executive Officer, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about ThriveDesk?** What we like most about ThriveDesk is how it simplifies customer support management without overwhelming the team with unnecessary complexity. For a consulting-focused organization like ours, where client communication needs to stay clear, organized, and responsive, the platform makes it easy to track every inquiry, assign responsibilities, and ensure nothing slips through the cracks. **What do you dislike about ThriveDesk?** From our experience, ThriveDesk performs well for core support workflows, but it could benefit from more advanced customization options around reporting and deeper analytics. For a consulting firm that tracks client interaction patterns closely, more granular insights would be helpful for evaluating support performance trends over time. **What problems is ThriveDesk solving and how is that benefiting you?** ThriveDesk helps us consolidate all client communication into one structured system, which removes the inefficiency of managing requests across scattered channels like email and direct messages. This is particularly valuable in a consulting environment where multiple client engagements are running simultaneously and timely responses are critical. ### 6. Efficient Help Desk That Simplifies Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah K. | Business Development Representative, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about ThriveDesk?** What I like best about ThriveDesk is how easy it is to deploy and use on a daily basis. The platform provides a centralized workspace for managing customer conversations, helping our team collaborate effectively and deliver timely responses without the complexity of traditional enterprise help desk systems. **What do you dislike about ThriveDesk?** ThriveDesk performs well for our support needs, but additional advanced analytics and deeper customization options would be beneficial for teams looking to build highly tailored support workflows. **What problems is ThriveDesk solving and how is that benefiting you?** ThriveDesk helps us keep customer communications organized, streamline ticket management, and improve response efficiency. By bringing support interactions into a single platform, it reduces operational overhead and enables our team to deliver a more consistent customer experience. ### 7. Efficient and Easy-to-Use Customer Support Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Andre H. | Co-Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about ThriveDesk?** What I like best about ThriveDesk is how easy it is to get started and manage customer conversations from a single platform. The shared inbox, automation features, and intuitive interface help our team stay organized and respond to inquiries quickly without unnecessary complexity. **What do you dislike about ThriveDesk?** The platform works very well for our day-to-day support needs, though there is room for improvement in advanced reporting and deeper customization options for growing teams. **What problems is ThriveDesk solving and how is that benefiting you?** ThriveDesk helps us streamline customer support by centralizing conversations, improving team collaboration, and reducing response times. This allows us to handle customer inquiries more efficiently, maintain better communication, and focus more on delivering value to our customers. ### 8. Simple Support Platform That Improves Team Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas V. | Co-founder and CEO, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about ThriveDesk?** What I like best about ThriveDesk is how easy it is to set up and use while still offering the key features needed for effective customer support. It helps our team stay organized, manage conversations smoothly, and respond to customers faster without the complexity of larger help desk platforms. **What do you dislike about ThriveDesk?** ThriveDesk is easy to use, but some advanced reporting and customization features could be expanded to better support teams with more complex workflows **What problems is ThriveDesk solving and how is that benefiting you?** ThriveDesk helps us streamline customer communication, organize support requests, and improve response management. It reduces manual follow-ups, keeps conversations in one place, and allows our team to provide faster and more consistent support. ### 9. ThriveDesk Delivers Great Performance with an Intuitive AI Chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Abdullah Al H. | CEO at Muslims Day (a Software initiative of Kahf), Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2026 **What do you like best about ThriveDesk?** The performance of ThriveDesk is very good. Another good thing is : It's "intuitive". It's AI chatbot is not bad. I have just experienced the AI chatbot part today. Simply dump few knowledge base; and chatbot is working mostly correct. **What do you dislike about ThriveDesk?** I haven’t been able to find an auto email response option yet. I also need a way to export all of my customers’ chat history and email history, but I couldn’t locate that option either. I’m hoping these features are available, but so far I haven’t found them. **What problems is ThriveDesk solving and how is that benefiting you?** Managing customer support. Our customers send us email. In a simple way the support team reply them. ### 10. Easy-to-Use Platform for Streamlined Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren M. | Founder and CPO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about ThriveDesk?** What I like best about ThriveDesk is its user-friendly design and quick onboarding process. It allows our team to manage customer inquiries efficiently, collaborate within a shared inbox, and maintain a smooth support workflow without requiring extensive setup or training. **What do you dislike about ThriveDesk?** The platform is easy to use and reliable, though additional integrations and more advanced reporting features would further enhance its capabilities for growing teams. **What problems is ThriveDesk solving and how is that benefiting you?** They helps us centralize customer support, improve response times, and keep conversations organized. This enables our team to handle requests more efficiently, maintain better communication with customers, and increase overall productivity. ### 11. Reliable and Intuitive Help Desk for Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley D. | Senior People Operations Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about ThriveDesk?** They have clean interface and straightforward setup process. It enables our team to manage customer interactions efficiently, collaborate seamlessly, and maintain organized support workflows without the complexity often found in larger help desk solutions. **What do you dislike about ThriveDesk?** ThriveDesk meets our support requirements well, but enhanced reporting capabilities and additional workflow customization options would make the platform even more valuable for evolving business needs. **What problems is ThriveDesk solving and how is that benefiting you?** ThriveDesk helps us centralize customer inquiries, streamline support operations, and improve response consistency. By keeping all conversations organized in one place, our team can resolve issues faster, improve customer satisfaction, and operate more efficiently. ### 12. A Simple and Effective Customer Support Tool **Rating:** 3.5/5.0 stars **Reviewed by:** anand r. | Technical Consultant, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about ThriveDesk?** What I like best about ThriveDesk is how simple and clean the whole platform feels. I don’t have to struggle to find anything—everything is laid out clearly and works smoothly. The shared inbox and live chat save me a lot of time, and overall, it just makes customer support easier for me and my team. **What do you dislike about ThriveDesk?** There isn’t much I dislike about ThriveDesk, but I feel a few features could be a bit more customizable. Sometimes I wish there were more options for personalization in the dashboard and reporting. Other than that, it works really well. **What problems is ThriveDesk solving and how is that benefiting you?** ThriveDesk helps me manage all customer conversations in one place. Earlier, messages were scattered across different platforms, and it was hard to track who responded to what. Now everything is organized, our response time is faster, and there’s much less confusion in the team. ### 13. Accurate AI Drafts with Smart Context **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about ThriveDesk?** Loved the AI draft response. I provided a couple of questions & answers along with link to our site (which it auto crawled) and now Neo can generate draft replies to customer inquiries very accurately. I loved the fact that it uses the questions & answers as a context NOT just for direct feeding. So answers are augment pretty nicely. Loved it! **What do you dislike about ThriveDesk?** I wish I could manage the doc site from same navigation instead of going to separate site! But this is a minor issue! **What problems is ThriveDesk solving and how is that benefiting you?** We're using it to provide support (& KB) for our platform www.meetpure.events ### 14. ThriveDesk: Simplifying Customer Support with AI **Rating:** 4.5/5.0 stars **Reviewed by:** Mehedi Hasan K. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about ThriveDesk?** ThriveDesk is an excellent AI-powered customer support platform that makes managing emails, chats, and tickets truly simple. With features like smart replies, prioritization, labeling, and chatbot support, it helps businesses provide faster and more meaningful support to their customers. On a personal note, I know the CEO behind ThriveDesk — he’s not only sharp in business but also deeply principled and religious, which reflects in the integrity and vision of the company. Highly recommended for any business looking to support, engage, and retain their customers more effectively. **What do you dislike about ThriveDesk?** I'm Discovering the disadvantage/disliked thing that ThriveDesk need to improve. **What problems is ThriveDesk solving and how is that benefiting you?** Managing Ticket with AI powered Customer Management. ### 15. Affordable Helpdesk software designed for SMBs **Rating:** 5.0/5.0 stars **Reviewed by:** Allen P. | Co-owner, Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about ThriveDesk?** ThriveDesk is a fast and user-friendly (both for customers and for operators) Helpdesk tool, priced at a point that isn't crippling to the small business. It's come a long way over the past four years and I'm so excited to see where it's going. **What do you dislike about ThriveDesk?** I've used ThriveDesk since 2021, and it's had some hiccups on the way - but seeing as ThriveDesk STARTED in 2021, that's pretty damned impressive to have come this far this fast. **What problems is ThriveDesk solving and how is that benefiting you?** ThriveDesk provides a central hub for all my customer service needs. ### 16. Great UI and Support Make This a Standout Choice **Rating:** 5.0/5.0 stars **Reviewed by:** Md. Mahbubur R. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about ThriveDesk?** Nice UI, Good support, consistently adding new features. Was easy to integrate in React app. **What do you dislike about ThriveDesk?** As a customer, onboarding could be little quicker. **What problems is ThriveDesk solving and how is that benefiting you?** Our SaaS product needed a live chat, ThriveDesk was easy to integrate without any additional setup in a react app. ### 17. Software designed for small to medium sized businesses **Rating:** 3.0/5.0 stars **Reviewed by:** Marry J. | Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about ThriveDesk?** I like many things about ThriveDesk The knowledge base feature provides a valuable resource for customers to find answers and reduce support tickets and the shared inbox feature enables teams to collaborate efficiently on customer support tickets **What do you dislike about ThriveDesk?** I don’t have any dislike about ThriveDesk it’s only has fewer integrations with third party tools compared to other customer support software **What problems is ThriveDesk solving and how is that benefiting you?** ThriveDesk is solving several problems for me related to customer support and helpdesk management and ThriveDesk's shared inbox feature helps teams manage customer support tickets in a centralized platform ### 18. What can I say - apart from amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Vasim M. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about ThriveDesk?** Easy to use, powerful and amazing UI/UX. Support is superb too. **What do you dislike about ThriveDesk?** The downside is now I don't know what to do with the money I saved by axing three products. **What problems is ThriveDesk solving and how is that benefiting you?** Customer support and delivering a 24/7 experience for our customers. ### 19. Solid product, excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Zawwad U. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about ThriveDesk?** The pricing is excellent for what you get. The UI is clean and keeps improving. But honestly, what stands out most is the team behind it. The founder and engineering team are clearly focused on building a solid product, not just chasing trends. Support is responsive when you need them. **What do you dislike about ThriveDesk?** Can't think of much to complain about. If I had to nitpick, onboarding could be slightly smoother for complete beginners, but that's minor. **What problems is ThriveDesk solving and how is that benefiting you?** We were already managing support well, but ThriveDesk made everything faster and more streamlined. It consolidates all our customer conversations in one place, keeps the team aligned without the back-and-forth, and our response times improved. Basically, it took a good process and made it even smoother. ### 20. The Perfect Customer Support Solution for Every Business **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad A. | Founder CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about ThriveDesk?** ThriveDesk has an intuitive interface along with some powerful features Mozilla shared inbox and live chat that improve the usability of customer interactions which is what I love most about it. The knowledge base is another impressive feature whereby customers easily get the answers and the number of support tickets reduces. Together with the smooth made with WordPress and WooCommerce, it is great for e-commerce projects. But what is even more interesting is its cost in comparison with other similar solutions! **What do you dislike about ThriveDesk?** Nothing yet. Its already affordable, what else can I demand? It fulfills my current requirement. **What problems is ThriveDesk solving and how is that benefiting you?** Many, It resolving key issues in the areas of communication and customer support management. With its shared inbox, our team responds to requests without overlapping, thus reducing the time needed for their replies. The live chat option allows us to interact with customers as they browse the site which increases both the conversions and customer satisfaction levels. The knowledge base cuts down the overall number of tickets by allowing customers to retrieve the answers on their own. ThriveDesk integrates with Word Press and WooCommerce nicely and that helps to organize the work processes and save many hours of minor work. These features have greatly increased outputs of our team, upgraded the customer experience and enabled us to spend more time on business development activities. ### 21. A Game-Changer for Our Customer Support Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Mehedi H. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about ThriveDesk?** We’ve been using ThriveDesk for several months now, and it’s completely transformed our customer support experience. As a growing SaaS company, we needed a platform that could centralize our support channels, streamline ticket management, and ultimately help us deliver a more efficient, personalized service to our customers. ThriveDesk has exceeded our expectations in all these areas. **What do you dislike about ThriveDesk?** The onboarding or initial setup took a bit longer than expected, and it would be great if the product included more guided tutorials. **What problems is ThriveDesk solving and how is that benefiting you?** ThriveDesk is helping us unify and streamline our entire support process, turning what used to be a time-consuming and fragmented system into a single, efficient hub. By bringing together email, live chat, and other communication channels, it’s much easier to ensure no customer inquiry slips through the cracks. Automation features and saved replies drastically cut down on repetitive tasks, letting our team focus on more complex issues. As a result, we’re responding faster, improving resolution times, and ultimately delivering a far better experience to our customers. In short, ThriveDesk is boosting both our productivity and customer satisfaction—key benefits that directly support our growth. ### 22. Great Onboarding and Support, Small UX Issues To Fix **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about ThriveDesk?** Loved their onboarding and support was helpful with some questions I had too. **What do you dislike about ThriveDesk?** There are some questionable UX decisions that I've ran by them and they're supposedly working on fixing them. **What problems is ThriveDesk solving and how is that benefiting you?** Custom support and sales! ### 23. A Game Changer for Customer Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Md Abu T. | Research And Development Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about ThriveDesk?** The Shared Inbox feature is affordable and impressive. I hear they are working on integrating AI in their docs too. **What do you dislike about ThriveDesk?** Third party integrations could be a bit priority. **What problems is ThriveDesk solving and how is that benefiting you?** We have multiple products, and ThriveDesk can help us solve the issue facing credentials for the mails with their shared inbox. It's easy to add someone to the team, create a doc, make automated replies and so on. ### 24. Efficient and User-Friendly Customer Service Software **Rating:** 5.0/5.0 stars **Reviewed by:** Md R. | HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about ThriveDesk?** ThriveDesk is an excellent customer service software that combines simplicity with powerful features. Its shared inbox is a game-changer for managing all customer queries in one place, fostering team collaboration and efficiency. **What do you dislike about ThriveDesk?** Everything is okay; no major dislikes found **What problems is ThriveDesk solving and how is that benefiting you?** The live chat feature is particularly impressive, offering real-time insights into customer behavior and customizable branding to align with your company’s identity. ### 25. Pretty much everything you need for a quality customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Nazmul A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2024 **What do you like best about ThriveDesk?** The live chat, ticketing, and collaboration features **What do you dislike about ThriveDesk?** I can't think of anything off the top of my head right now. **What problems is ThriveDesk solving and how is that benefiting you?** ThriveDesk centralizes customer communication, streamlines workflows with automation, and enhances self-service options, leading to faster response times and improved team efficiency. ### 26. Great pice of Software **Rating:** 5.0/5.0 stars **Reviewed by:** Sharifur R. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about ThriveDesk?** It's simple ui, which is very easy understand. **What do you dislike about ThriveDesk?** need improvement in the website assistant **What problems is ThriveDesk solving and how is that benefiting you?** It making our support agent life easier by providing better option for support ticket solving. ability to merge ticket, chekcing envato purchase code, saving a lot of our support agent time. ### 27. Thumbs Up for ThriveDesk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about ThriveDesk?** Responsive Support: Every time I hit a snag, the ThriveDesk team was there in a flash. Their quick responses made a huge difference. Great Customer Service: The support team, especially Parvez, was super helpful. They made sure everything was running smoothly and were always ready to help. Tailored Migration: Moving from Gorgias to ThriveDesk was surprisingly seamless. The team really understood our needs and tailored the migration process to fit our setup. **What do you dislike about ThriveDesk?** Initial Bugs: It wasn't all smooth sailing. We ran into a few bugs early on. It was a bit of a hassle, but thankfully, it was short-lived. **What problems is ThriveDesk solving and how is that benefiting you?** Streamlined WooCommerce Integration: ThriveDesk's integration with WooCommerce is a lifesaver. Tracking numbers, correct order numbers, and complete order histories are easily accessible. This feature alone has significantly improved our efficiency. Effortless Management of Refunds and Changes: Handling refunds, changes, and providing different access levels to team members is now a breeze. ThriveDesk has made these usually complex processes surprisingly straightforward and user-friendly. AI-Powered Responses: The AI responses feature has been a game-changer. It’s not only improved the speed of our customer service but also ensures accuracy and consistency in our responses. Flexible Live Chat: The live chat functionality is incredibly flexible, allowing us to communicate with our customers in real-time, providing a personal touch that they appreciate. ### 28. Customer Support Desk with ThriveDesk **Rating:** 4.5/5.0 stars **Reviewed by:** Shlomo Z. | Co-Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about ThriveDesk?** I like that its a platform that unifies several of the platforms that I use regularly & they say that Shopify Deep Integration is coming soon. That will be a game changer for me! **What do you dislike about ThriveDesk?** They mentioned that they are working on a deeper Shopify integration. Currently, the Shopify integration leaves a lot to be desired. Once the Deep Shopify native integration is established I think this app will be a game changer for many & also might be able to compete with more established companies which is always good for the end user. **What problems is ThriveDesk solving and how is that benefiting you?** Thrivedesk allows me to better interact with all of my customers on many different platforms instantly & easily! I used to flip between all of my sites, but now its all streamlined in one easy to use app! ### 29. New and decent ticket management app **Rating:** 5.0/5.0 stars **Reviewed by:** Cheney C. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about ThriveDesk?** This is a very helpful, easy to use software our team like it and use it every day. The UI is simple and intuitive. Some detail design and features give us clear view of each ticket quickly. When having issues, Thrivedesk team response quickly. We use WooCommerce website and the integration just works. **What do you dislike about ThriveDesk?** Sometime the response is slow. The mobile app is not so ready yet but still can read most of ticket on mobile device. **What problems is ThriveDesk solving and how is that benefiting you?** Resolve customer ticket issue quickly and clearly. ### 30. Great for Ticket and Inbox Management, **Rating:** 5.0/5.0 stars **Reviewed by:** JH T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about ThriveDesk?** What stands out the most about ThriveDesk is its robust ticket management system. The interface is intuitive, making it easy to sort, prioritize, and assign tickets to specific agents. This level of organization dramatically improves efficiency and ensures that customer queries do not go unnoticed. **What do you dislike about ThriveDesk?** While ThriveDesk excels in specific areas like ticket and inbox management, it falls short in other aspects. The contact management feature is notably less impressive, lacking the depth and customization options found in more comprehensive customer relationship management systems **What problems is ThriveDesk solving and how is that benefiting you?** ThriveDesk streamlines our customer service by optimizing ticket management, enabling real-time chat, and centralizing inbox communications. These features boost our operational efficiency and customer satisfaction. ### 31. Simple and affordable alternative **Rating:** 4.0/5.0 stars **Reviewed by:** Kshitij G. | CO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2023 **What do you like best about ThriveDesk?** Recently i got a chance to try our Thrivedesk and to my surprise it is quite an efficient service when compared to costly alternatives. I understand the team and software is quite in its early stage but it is growing at a rapid pace. The controls and ease of use with Thrivedesk is exceptionally simple and this what makes it stand out. **What do you dislike about ThriveDesk?** The reporting and analytics feature of Thrivedesk could be better and provide more precise and detailed graphical representations. Other than that slight grammar and minor UI issues here and there which can be easily sorted out. **What problems is ThriveDesk solving and how is that benefiting you?** Thrivedesk has the capcity to replace our current helpdesk tool and can save us quite a bit of operating costs. Still in early stages but will be easy to implement in the long run. Looking forward to further developments. ### 32. Best email support for ecommerce so far **Rating:** 5.0/5.0 stars **Reviewed by:** Damian K. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about ThriveDesk?** IT's easy to setup and start using. Customer support is quite responsive. I'm using it on daily basis as a main support channel in a ecommerce shop. I find it easy to collaborate with others to provide high quality support. I've been using it for almost a year. New features are rolling out from time to time, which is always a pleasant surprise. I can recommend it as an affordable support system. **What do you dislike about ThriveDesk?** UI could work more smoothly and supporting bigger attachments would be nice. **What problems is ThriveDesk solving and how is that benefiting you?** Every single support case ### 33. The Most Modern take on the Helpdesk! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about ThriveDesk?** The UI is much better than other helpdesk. This makes keeping up with request easier and faster. **What do you dislike about ThriveDesk?** I would like to see a direct integration with Facebook messenger. **What problems is ThriveDesk solving and how is that benefiting you?** Thrivedesk gives us a central place to track customer issues, requests, and any other interaction we have with the public. Everything is saved so any of our team members can look it up and nothing is ever lost so we always know what was promised to solve an issue. ### 34. Great Value for Money Customer Service Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan W. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2023 **What do you like best about ThriveDesk?** Easy to use with a great looking GUI. Great customer support. **What do you dislike about ThriveDesk?** Unable to forward emails to other accounts within the business. **What problems is ThriveDesk solving and how is that benefiting you?** Creating ownership and accountability of a shared inbox. ### 35. ThriveDesk: Elevating SaaS Customer Support to New Heights **Rating:** 5.0/5.0 stars **Reviewed by:** Mamun H. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ThriveDesk?** One good thing I often like most about ThriveDesk is its user-friendly interface. It seems easy to navigate, which can be important for support agents dealing with high customer inquiries. **What do you dislike about ThriveDesk?** I found the cost of using ThriveDesk to be relatively high. It would be better if this could be reduced for smaller companies. **What problems is ThriveDesk solving and how is that benefiting you?** Streamlining Ticket Management, Live chat ### 36. Revolutionizing Customer Support with Thrivedesk! **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan C. | Freelance Video Editor & Motion Graphics, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2023 **What do you like best about ThriveDesk?** For me, Thrivedesk is a total replacement for HelpScout. The support is very fast! ThriveDesk is a popular customer service software that offers a range of features to help businesses manage and streamline their support operations, including ticket management, live chat, and a knowledge base. I appreciate ThriveDesk for its ease of use, robust features, and integration with other tools. The following features appeal to me: User-friendly interface Integrations with popular tools and platforms Advanced ticket management system Robust reporting and analytics High level of customization and flexibility. **What do you dislike about ThriveDesk?** Nothing to say, but they should improve the Android app. **What problems is ThriveDesk solving and how is that benefiting you?** ThriveDesk helps my company manage customer inquiries and provide better customer support. It is designed to streamline and automate the support process, allowing my company to efficiently manage a high volume of support requests, prioritize and route tickets to the appropriate support agents, and track the performance of their support team. ### 37. Simple Email System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2023 **What do you like best about ThriveDesk?** - easy to setup - quick alerts and response - Integration **What do you dislike about ThriveDesk?** - Initially lack of knowledge base - No AI or prompts **What problems is ThriveDesk solving and how is that benefiting you?** Soloproreneurs its easy to use and respond to queries ### 38. It is a help to gain clients, providing the feeling that you care for the client. **Rating:** 5.0/5.0 stars **Reviewed by:** Jose C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ThriveDesk?** The product innovation that makes it different. **What do you dislike about ThriveDesk?** Better support for other languages to make it much easier **What problems is ThriveDesk solving and how is that benefiting you?** The response to the client and the direction to the correct department ### 39. ThriveDesk - An affordable helpdesk software for businesses **Rating:** 4.5/5.0 stars **Reviewed by:** S. M. Nazmul N. | Support Specialist, SaaS and E-com, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2022 **What do you like best about ThriveDesk?** I like the UI and ease of use of the ThriveDesk, it's intuitive and not as cluttered as other softwares. Provided a cooperative platform and easy user management as well. **What do you dislike about ThriveDesk?** Text autocorrect and a few quality of life features are yet to be added. I hope they are working on it to add it soon. **Recommendations to others considering ThriveDesk:** Don't take my words, test run the software and I am confident you will love it. The UI is intuitive and best suited for businesses that have multiple inboxes or have multiple brands under one mother brand. Drop shippers and agency handlers can use this software to run an efficient operation. **What problems is ThriveDesk solving and how is that benefiting you?** It's cost-effective and provides similar features to its expensive counterparts. It's not perfect but good enough for a business, all the engineering team is very polite and provided instant help if you face any problems with integrations. ### 40. All in One support solution with Powerful integration **Rating:** 5.0/5.0 stars **Reviewed by:** Masuk Sarker B. | iOS Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about ThriveDesk?** I have been using ThriveDesk for a month or two now and I have been pretty satisfied with it. It is a support platform for small businesses and freelancers. I have been able to respond to customers faster and more effectively. The support from the customer support team is very useful as well. I have been able to have a smooth transition from my old support tool to thriveDesk. The chat widget is super responsive and feature-rich. Knowledgebase and community feature just takes thirvedesk to the next level. **What do you dislike about ThriveDesk?** Many ThriveDesk Community features are now under development, not fully ready yet. But I am pretty sure they will make it feature-rich soon. **What problems is ThriveDesk solving and how is that benefiting you?** The best customer support chat widget I've ever used. I used to use ZenDesk, Zopim and even Olark. This one's by far the best. ThriveDesk's price is very reasonable with too many essential features. My customers are very happy to get faster support. ### 41. Dealing customers like a pro in ThriveDesk is awesome. **Rating:** 5.0/5.0 stars **Reviewed by:** HM S. | Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about ThriveDesk?** The best things about ThriveDesk to me are its shared inbox, community, self-service portal, customizable live chat, team member assigning feature, autoresponder, canned email, and nice reporting feature. **What do you dislike about ThriveDesk?** ThriveDesk has so many excellent functional features, but its user interface is pretty basic. **Recommendations to others considering ThriveDesk:** ThriveDesk is very suitable for those who want a very clean and efficient customer support desk that caters to multiple services from a single software. I would recommend it to those who are looking for a perfect communication platform at an affordable price. **What problems is ThriveDesk solving and how is that benefiting you?** Thrivedesk is basically facilitating my streamlining communication with my team and customers. For this software, I don't have to use multiple software for different jobs. I can handle all the customer-related communication through ThriveDesk more efficiently. ### 42. The best helpdesk software for startups **Rating:** 5.0/5.0 stars **Reviewed by:** Phuong N. | Lecturer, Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about ThriveDesk?** What I like best about ThriveDesk: (1) Well-established company (not a startup); (2) The support team is quick and very helpful; (3) All-in-one solution for customer service; (4) Easy to use and straightforward. **What do you dislike about ThriveDesk?** What I dislike about ThriveDesk: (1) The price is high; (2) UI needs to be improved; (3) Need more integrations. But I believe these will be better soon. **Recommendations to others considering ThriveDesk:** ThriveDesk is the best helpdesk software for startups. Don't miss it! **What problems is ThriveDesk solving and how is that benefiting you?** I have been using ThriveDesk for a month. It is helping me organize my customer support system better via a single dashboard. I have been satisfied with ThriveDesk. ### 43. Incredible Helpdesk at the PERFECT time! **Rating:** 5.0/5.0 stars **Reviewed by:** Franky S. | Owner and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about ThriveDesk?** How clean and easy the design is for you **What do you dislike about ThriveDesk?** So far they do not have the knowledgebases but coming soon they said **What problems is ThriveDesk solving and how is that benefiting you?** My company has grown significantly over the last few years and getting support tickets and customers online reaching out with questions and orders has become a real nightmare handling through email. I knew I needed a support ticket helpdesk-type solution but I didn't want to get charged an arm and a leg. I found this solution had it all and was well worth it. ### 44. An awesome HelpDesk option **Rating:** 5.0/5.0 stars **Reviewed by:** Arturo G. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2021 **What do you like best about ThriveDesk?** I've been able to work with ThriveDesk for a while now, and I've been able to see the progress on it, how new features are being implemented, and be aware of the new features that will come. One of the main things I like when it comes to using it is how easy it is to configure and set up mailboxes for whatever you need. It helps you keep everything separate and organized; you can have one mailbox for each of your products or services and assign a team to each one. Team response time in case of an issue is also great! **What do you dislike about ThriveDesk?** Being a new service, there are still features missing, but the team behind it is working hard on new implementation and have a clear RoadMap. Hope to see the tag filtering and search option soon. **Recommendations to others considering ThriveDesk:** My recommendation would be to try it, you will see for yourself it is a great option that will help you, especially with all the new features coming to it. **What problems is ThriveDesk solving and how is that benefiting you?** Currently, it is helping us organize our support system better. Having one mailbox for each of our different business services makes it easier to keep things organized, assigning each ticket to the person who will solve it the fastest. Our customers have appreciated the low response times we can have now. ### 45. The best helpdesk software for Wordpress I've come across. **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander v. | Executive Creative Director, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2021 **What do you like best about ThriveDesk?** The tool is brilliant. It comes with a shared imbox to track conversations, tickets and queries easily. Multiple people can work together on it. No more forwarding emails and poor followups. The most awesome part is, that this tool can detect if one of my team members is already working on it to avoid collisions. Also canned replies is great and saves time! There is so much more this tool brings including an integration with WooCommerce, Slack, Fluent forms and more!. **What do you dislike about ThriveDesk?** No native integration with SyncSpider yet to which I want to hook up with Botstar AI. **What problems is ThriveDesk solving and how is that benefiting you?** In many organisations I work for, customers need to be treated better. Thrivedesk is definitely gonna stay into my Martech stack. Im super happy with it! ### 46. Best Alternative of Help scout **Rating:** 5.0/5.0 stars **Reviewed by:** Lincoln I. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2021 **What do you like best about ThriveDesk?** Modern clean design & high-Quality user experience of the app. We normally spend hours and hours of training sessions once we start using a new app for our business. Especially, customer service software. But I didn't have to train my support rep to start using it. **What do you dislike about ThriveDesk?** Satisfaction rating UI Should be improved and placed in a better place. **What problems is ThriveDesk solving and how is that benefiting you?** We have been using Helpscout for a couple of years to respond to our customer support requests efficiently and in a timely manner. As the team is growing pricing has become a major question with HS and that's where thrive desk came up with a great offer that suits our budget and solves exactly what we used to get with HelpScout. ### 47. Complete peace of mind **Rating:** 5.0/5.0 stars **Reviewed by:** Istiak R. | Co-Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2021 **What do you like best about ThriveDesk?** Easy to use and straightforward. I never use any support tool before ThriveDesk. So I was a bit confused initially. But their 4-steps setup option makes things insanely easier. Then coming to the user experience, it's pretty straightforward. There is zero learning curve. My team and I just start using it right away, and we are loving it. It offers complete peace of mind. **What do you dislike about ThriveDesk?** Not having the Freemius integration. This is on their roadmap. I hope they will bring it soon. **Recommendations to others considering ThriveDesk:** Just try and thanks me later. And yes, they offer 14 days free trial. **What problems is ThriveDesk solving and how is that benefiting you?** Managing all customer supports from a single dashboard. Previously, we had to forward email and notify team members about the email and so on. Now all I need is to assign the email, and thanks to ThiveDesk's Slack integration that notifies the team. They solve the problem right away. ### 48. Next big support engine for startups **Rating:** 5.0/5.0 stars **Reviewed by:** mehedi s. | Chief Executive Officer **Reviewed Date:** April 25, 2021 **What do you like best about ThriveDesk?** The pricing and the whole solution, Obviously the whole revolutionary integrations software. The application has a sleek design, user-friendly modules. Moreover, the overall support application is quite amazing. **What do you dislike about ThriveDesk?** ThriveDesk's features are all appealing to me. However, I believe it would be great if you could include a few more features like a beacon. **What problems is ThriveDesk solving and how is that benefiting you?** I'm using ThriveDesk to organize our support system more efficiently.. This platform assists us in resolving our clients' issues in the shortest amount of time possible, and our clients have expressed gratitude for the faster response time we are now offering. ### 49. Great all in one support system for wordpress **Rating:** 5.0/5.0 stars **Reviewed by:** Kartik S. | Director of Marketing, Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2021 **What do you like best about ThriveDesk?** I really like the deep integration of community where members can become an integral part of our support channel. **What do you dislike about ThriveDesk?** Since the product is still developing there are minor stability issues but I am sure they will be sorted out **Recommendations to others considering ThriveDesk:** If you are looking for a support software that deeply integrates with community and make your customers engage with your product look no further. The team behind thrivedesk is solid as well. **What problems is ThriveDesk solving and how is that benefiting you?** Community participation and support ticket resolution in the fastest manner possible. ## ThriveDesk Discussions - [What is ThriveDesk used for?](https://www.g2.com/discussions/what-is-thrivedesk-used-for) - 1 comment - [View ThriveDesk pricing details and edition comparison](https://www.g2.com/products/thrivedesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-05+19%3A30%3A21+-0500&secure%5Bsession_id%5D=dd440a5f-d95f-4b10-ab64-3b810131904c&secure%5Btoken%5D=e76525bed5a2f3f073fe73408eca4eab903cc32d0ee2a88b3b904951feb53b50&format=llm_user) ## ThriveDesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Communication** - Pop-up Chat - Notifications - In-App Messaging **Generative AI** - AI Text Generation - AI Text Summarization ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top ThriveDesk Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,629 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,438 reviews)