ThriveDesk Reviews & Product Details

What I like best about ThriveDesk is how simple and clean the whole platform feels. I don’t have to struggle to find anything—everything is laid out clearly and works smoothly. The shared inbox and live chat save me a lot of time, and overall, it just makes customer support easier for me and my team. Review collected by and hosted on G2.com.

There isn’t much I dislike about ThriveDesk, but I feel a few features could be a bit more customizable. Sometimes I wish there were more options for personalization in the dashboard and reporting. Other than that, it works really well. Review collected by and hosted on G2.com.

Loved the AI draft response. I provided a couple of questions & answers along with link to our site (which it auto crawled) and now Neo can generate draft replies to customer inquiries very accurately. I loved the fact that it uses the questions & answers as a context NOT just for direct feeding. So answers are augment pretty nicely. Loved it! Review collected by and hosted on G2.com.

I wish I could manage the doc site from same navigation instead of going to separate site! But this is a minor issue! Review collected by and hosted on G2.com.

ThriveDesk is an excellent AI-powered customer support platform that makes managing emails, chats, and tickets truly simple. With features like smart replies, prioritization, labeling, and chatbot support, it helps businesses provide faster and more meaningful support to their customers.

On a personal note, I know the CEO behind ThriveDesk — he’s not only sharp in business but also deeply principled and religious, which reflects in the integrity and vision of the company.

Highly recommended for any business looking to support, engage, and retain their customers more effectively. Review collected by and hosted on G2.com.

I'm Discovering the disadvantage/disliked thing that ThriveDesk need to improve. Review collected by and hosted on G2.com.

ThriveDesk is a fast and user-friendly (both for customers and for operators) Helpdesk tool, priced at a point that isn't crippling to the small business. It's come a long way over the past four years and I'm so excited to see where it's going. Review collected by and hosted on G2.com.

I've used ThriveDesk since 2021, and it's had some hiccups on the way - but seeing as ThriveDesk STARTED in 2021, that's pretty damned impressive to have come this far this fast. Review collected by and hosted on G2.com.

Nice UI, Good support, consistently adding new features. Was easy to integrate in React app. Review collected by and hosted on G2.com.

As a customer, onboarding could be little quicker. Review collected by and hosted on G2.com.

I like many things about ThriveDesk The knowledge base feature provides a valuable resource for customers to find answers and reduce support tickets and the shared inbox feature enables teams to collaborate efficiently on customer support tickets Review collected by and hosted on G2.com.

I don’t have any dislike about ThriveDesk it’s only has fewer integrations with third party tools compared to other customer support software Review collected by and hosted on G2.com.

Easy to use, powerful and amazing UI/UX. Support is superb too. Review collected by and hosted on G2.com.

The downside is now I don't know what to do with the money I saved by axing three products. Review collected by and hosted on G2.com.

The pricing is excellent for what you get. The UI is clean and keeps improving. But honestly, what stands out most is the team behind it. The founder and engineering team are clearly focused on building a solid product, not just chasing trends. Support is responsive when you need them. Review collected by and hosted on G2.com.

Can't think of much to complain about. If I had to nitpick, onboarding could be slightly smoother for complete beginners, but that's minor. Review collected by and hosted on G2.com.

ThriveDesk has an intuitive interface along with some powerful features Mozilla shared inbox and live chat that improve the usability of customer interactions which is what I love most about it. The knowledge base is another impressive feature whereby customers easily get the answers and the number of support tickets reduces. Together with the smooth made with WordPress and WooCommerce, it is great for e-commerce projects. But what is even more interesting is its cost in comparison with other similar solutions! Review collected by and hosted on G2.com.

Nothing yet. Its already affordable, what else can I demand? It fulfills my current requirement. Review collected by and hosted on G2.com.

We’ve been using ThriveDesk for several months now, and it’s completely transformed our customer support experience. As a growing SaaS company, we needed a platform that could centralize our support channels, streamline ticket management, and ultimately help us deliver a more efficient, personalized service to our customers. ThriveDesk has exceeded our expectations in all these areas. Review collected by and hosted on G2.com.

The onboarding or initial setup took a bit longer than expected, and it would be great if the product included more guided tutorials. Review collected by and hosted on G2.com.