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30 ThriveDesk Reviews
Overall Review Sentiment for ThriveDesk
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ThriveDesk has an intuitive interface along with some powerful features Mozilla shared inbox and live chat that improve the usability of customer interactions which is what I love most about it. The knowledge base is another impressive feature whereby customers easily get the answers and the number of support tickets reduces. Together with the smooth made with WordPress and WooCommerce, it is great for e-commerce projects. But what is even more interesting is its cost in comparison with other similar solutions! Review collected by and hosted on G2.com.
Nothing yet. Its already affordable, what else can I demand? It fulfills my current requirement. Review collected by and hosted on G2.com.
We’ve been using ThriveDesk for several months now, and it’s completely transformed our customer support experience. As a growing SaaS company, we needed a platform that could centralize our support channels, streamline ticket management, and ultimately help us deliver a more efficient, personalized service to our customers. ThriveDesk has exceeded our expectations in all these areas. Review collected by and hosted on G2.com.
The onboarding or initial setup took a bit longer than expected, and it would be great if the product included more guided tutorials. Review collected by and hosted on G2.com.
The Shared Inbox feature is affordable and impressive. I hear they are working on integrating AI in their docs too. Review collected by and hosted on G2.com.
Third party integrations could be a bit priority. Review collected by and hosted on G2.com.
It has most of the essential features required on a support desk software, so multiple tools are not required; the UI is also really good. The team also updates the software pretty regularly which is a great thing. Review collected by and hosted on G2.com.
None so far; as mentioned, they keep updating the software pretty regularly. Review collected by and hosted on G2.com.
ThriveDesk is an excellent customer service software that combines simplicity with powerful features. Its shared inbox is a game-changer for managing all customer queries in one place, fostering team collaboration and efficiency. Review collected by and hosted on G2.com.
Everything is okay; no major dislikes found Review collected by and hosted on G2.com.
Responsive Support: Every time I hit a snag, the ThriveDesk team was there in a flash. Their quick responses made a huge difference.
Great Customer Service: The support team, especially Parvez, was super helpful. They made sure everything was running smoothly and were always ready to help.
Tailored Migration: Moving from Gorgias to ThriveDesk was surprisingly seamless. The team really understood our needs and tailored the migration process to fit our setup. Review collected by and hosted on G2.com.
Initial Bugs: It wasn't all smooth sailing. We ran into a few bugs early on. It was a bit of a hassle, but thankfully, it was short-lived. Review collected by and hosted on G2.com.
I like that its a platform that unifies several of the platforms that I use regularly & they say that Shopify Deep Integration is coming soon. That will be a game changer for me! Review collected by and hosted on G2.com.
They mentioned that they are working on a deeper Shopify integration. Currently, the Shopify integration leaves a lot to be desired. Once the Deep Shopify native integration is established I think this app will be a game changer for many & also might be able to compete with more established companies which is always good for the end user. Review collected by and hosted on G2.com.
This is a very helpful, easy to use software our team like it and use it every day. The UI is simple and intuitive. Some detail design and features give us clear view of each ticket quickly. When having issues, Thrivedesk team response quickly.
We use WooCommerce website and the integration just works. Review collected by and hosted on G2.com.
Sometime the response is slow. The mobile app is not so ready yet but still can read most of ticket on mobile device. Review collected by and hosted on G2.com.
