We've been using Qiscus Omnichannel Platform for several years, and it has truly transformed the way we manage customer interactions. The platform's ability to integrate seamlessly with various communication channels like WhatsApp, Facebook Messenger, and email has been a game-changer for us. Review collected by and hosted on G2.com.

The initial setup can be a bit complex, but the excellent support team helps to ease the process. Review collected by and hosted on G2.com.

- Qiscus helps my business to connect with customers in a fast and efficient way.

- Bot features really help my business which has 4 branches in other cities to assign the customers to each branch customer service agent.

- Marketing broadcast. Every month i download the MAU phone number and broadcast some marketing promo to them, it resulted to sales increase.

- Analytics feature to keep us aware about our business movement every month. Review collected by and hosted on G2.com.

- Unavailability of chat reply feature and feature to delete chat to customer.

- Sometimes the bot is not responding to the phrase and leading to wrong agent.

- A bit pricey subscription, cannot be paid monthly, the offer quarterly billing payment.

- Pricey outbond messages.

- Expiration limit on conversations, Review collected by and hosted on G2.com.

Qiscuss teams are fast response and always available for any of our requests. The dashboard is user friendly and has all the features or information that we needs Review collected by and hosted on G2.com.

Add more features to help agents to operate for example to add customers. Currently, this feature is available in the supervisor account. Review collected by and hosted on G2.com.

Qiscus provide a very unique features that help our CS team (custom buttons).

Just by click the custom button, we can send a template and run several logic inside it.

They provide a good documentation, so it's so easy form the integration. Review collected by and hosted on G2.com.

The server goes down quite often and there's no info from Qiscus Internal Team when it happens. Review collected by and hosted on G2.com.

Everytime we found some issues, Qiscus' support center were really helpfull Review collected by and hosted on G2.com.

Slow responses on the weekend while we need their help Review collected by and hosted on G2.com.

- Easy to use, good user interface

- Integration to various social media platforms

- There are analytical features that can serve as guidelines for the development of our agency performance and business services ahead

- Multiagent feature that can be used by many users and facilitates work and increases response speed to customers Review collected by and hosted on G2.com.

- Channel reporting restrictions or bugs on Qiscuss still use the ticket system via email, possibly can be developed with a chat model via Whatsapp or Live Chat that makes it easy for users

- Not a cheap subscription

- Expired messages that exceed 24 hours also sometimes cause us trouble Review collected by and hosted on G2.com.

we can upload broadcast message so we don't need longer time and easy to use Review collected by and hosted on G2.com.

We need longer time to take Qiscuss Report Review collected by and hosted on G2.com.

.It presents a good user interface and is easy to use

.The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster

.It provides analytics feature, which is favorable and efficient Review collected by and hosted on G2.com.

.The cost is about pricey, especially for BI open session (broadcast)

.The limitation active session chat for only 24 hours is about troublesome

.the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome

.For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation Review collected by and hosted on G2.com.

Qiscus has an important role in customer service in handling many customers, especially students in educational institutions. Some points, in my opinion, are the best problem-solving that Qiscus has provided, namely:

1. The Assign Chat to and Add Agent features can overcome student problems that are often in the wrong domain without sending the relevant part number. This feature makes it very easy for students and other agents.

2. The Pin Chat Room feature makes it easy for Agents to mark student problems that need more extended handling Review collected by and hosted on G2.com.

1. the weakness of this qiscus is that there is an expiration limit on conversations, so sometimes, many unresolved obstacles have ended. A red mark as a form of an unread message sometimes also appears when sending replies to customers.

2. There is no reply message feature and delete message feature Review collected by and hosted on G2.com.

- Very helpful in multichat platforms so we only need 1 dashboard to receive tickets from various channels

- Assist in marketing campaigns process and brand awareness with the WA API & WA broadcast

- The Qiscus team is very supportive and quick to answer all questions and needs. Review collected by and hosted on G2.com.

-Maybe there are new products such as Q-Ticketing which have been released but there is no documentation that can be studied. But the Qiscus team always offers training, but maybe documentation such as a manual is really needed and can be used as a suggestion in the future. Review collected by and hosted on G2.com.