Comm100 Reviews & Product Details

The translation feature is what I likes best, it lets us support customers from other countries even with a limited team. You can see what the visitor is doing on the site, so you have more context when helping them. You can also send internal chats, and the whole thing is pretty straightforward when helping customers. Review collected by and hosted on G2.com.

As of 2025-07, Comm100 doesn’t support WhatsApp templates through the agent console. I was trying to find a way to send WhatsApp messages for quick follow-ups with my leads, since templates are the only way to message outside the 24-hour window. Review collected by and hosted on G2.com.

It has almost all the features I’d expect from agent chat software. I especially like the feature that lets agents see what a visitor is typing in the text box before they send it. Review collected by and hosted on G2.com.

The AI Agent feels like too much of a black box: we can’t see how its answers are derived from the available sources and tools. There’s also a small bug where, if the AI Agent’s response includes HTML elements, they get rendered directly in the chat window instead of being treated as plain text. In addition, there seems to be a subtle WAF that blocks tool-call responses; sometimes a tool-call response gets blocked with no indication at all. Review collected by and hosted on G2.com.

We use Comm100 for our live chat customer service, and overall it makes our daily work much easier. The automatic translation is probably one of the most useful features for us because we have customers from different countries. The canned messages are also helpful for common questions, so our agents don't have to type the same answers again and again. I also like that the system is pretty stable and we don't have to worry much about unexpected issues during our work. Review collected by and hosted on G2.com.

There are some areas that could be improved, but nothing that has caused any major problems for us. Review collected by and hosted on G2.com.

I have been using Comm100 for about a year and a half with a customer support team of 35 people. What I like most is how efficiently we can manage customer communication from one platform. We use it daily to communicate with our users, review chat history, and monitor the number of users connecting to our support team. I also find the reporting features very useful for tracking staff performance and reviewing performance graphs. With a team of our size, these features make it much easier to monitor our daily operations and identify areas where we can improve. Comm100 has become an important part of how we manage our customer support workflow. Review collected by and hosted on G2.com.

Overall, I’m very satisfied with Comm100, but one area I think could be improved is the customization of reports and performance dashboards. Since I manage a team of 35 people, I regularly review agent performance, chat volumes, and historical data. Having more flexible filtering options and more customizable performance reports would make it easier to analyze our team’s results in detail. This is not a major issue for us, but it would make the reporting experience even better. Review collected by and hosted on G2.com.

Auto-translate and the option to rewrite my messages into a more professional response are really helpful. The UI is okay and easy enough to use. I also like being able to log in from multiple platforms. The custom integration with Dynamics 365 makes life a little easier as well. Review collected by and hosted on G2.com.

I’m not able to save my password in either the Mac or Windows app. I also can’t search directly for existing cases; it only lets me search leads/contacts from Dynamics 365. I’m not able to screenshare with the customer or they with us. Review collected by and hosted on G2.com.

A lot of customization flexibilities with the live chat; the ability to integrate with Dynamics 365 CRM; the new AI powered chatbot is helpful; Comm100's technical support team is always responsive. Review collected by and hosted on G2.com.

have been a Comm100 live chat customer for years and are very satisfied so far. But it will be perfect if we don't have to re-configure our Dynamics CRM integration with Live Chat every year due to the annual expiration of the integration token. Review collected by and hosted on G2.com.

UI/UX: It’s quite clear and easy to use. I also find it helpful that we can monitor the typed texture before the client sends it out. I am just a user, so have no idea about integrations & pricing. Review collected by and hosted on G2.com.

1. It is difficult to edit or format text within the chat box.

2. There is no option to quote or reference a specific message, which I think would be very useful.

3. There is no option to recall or unsend a message after it has been sent.

4. AI Text enhancement is bad. Review collected by and hosted on G2.com.

Comm100 has been easy to use overall, and I’ve had a positive experience with their support team when working through workflow and notification issues. Live chat support was quick and responsive, and moving from the browser version to the desktop app made a noticeable difference for me. I also appreciate that the platform helps me stay organized and responsive while multitasking throughout the workday. Review collected by and hosted on G2.com.

Some notification and workflow features worked more smoothly for me in the desktop application than in the browser version, so there was a small learning curve in figuring out the best setup for my workflow. However, the support team was responsive and helped resolve the issue quickly. Review collected by and hosted on G2.com.

The team at Comm100 was very welcoming and made the onboarding process easy for all team members to understand. This combined with the easy to use backend interface allowed for quick modifications for brand look and feel and cs agent usability. The integration with SalesForce was also straightforward, which allowed our team to start using the toolset quickly. Review collected by and hosted on G2.com.

The only challenge we found, which wasn't really a challenge, was having to recreate a knowledge base that we already had from other platforms. I had hoped that the system would see our knowledge base articles in Salesforce and allow us to migrate them over to Comm100. Performance of the system and knowledge base allowed customers to easily resolve there own issues and reach out if not. Review collected by and hosted on G2.com.

The Comm100 tool is very user-friendly, and their team is very supportive and understanding. Their system is up-to-date with good performance. We use the AI agent, and so far, the results are very good. The integration is straightforward without complication, and finally, the pricing is very reasonable for the service they provide Review collected by and hosted on G2.com.

Sometimes the application doesn't notify of incoming chats, but it's not always the case. Review collected by and hosted on G2.com.