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Chaport Reviews & Product Details

Chaport is an all-in-one messaging platform that provides a multi-channel live chat, chatbots, a knowledge base, and more. It helps businesses grow and thrive by providing them an easy way to engage with website visitors, get more qualified leads, boost sales, and improve customer service. Today Chaport is used by more than 30,000 teams all over the world. Why Chaport? Chaport offers you a set of powerful features to help you convert website visitors into loyal customers. Yet, it remains user-friendly and makes communication with customers as easy and enjoyable as chatting with friends. The installation process is simple and takes no more than 5 minutes. Just add a chat widget to your website and start answering your customers' questions. If you also need a chatbot, you can create it in minutes, thanks to Chaport's WYSIWYG chatbot builder. Key features: – Live chat: Talk to your customers in real time. – Chatbots: Let chatbots answer common questions and qualify leads. Offer instant help 24/7, even when your team is offline. – Knowledge base + FAQ bot: Provide your customers with a knowledge base and activate an FAQ bot to automatically suggest articles in the chat widget. – Integrations with Facebook, Viber, Telegram, etc.: Answer questions from all channels in one place. – Auto-invitations: Initiate more chats with your website visitors. – Saved replies: Prepare answer templates to frequently asked questions, answer in a few clicks, and save your time. – Typing insights: Read messages even before they are sent and answer faster. – Web-, desktop, and mobile apps: Chat with customers wherever you are. – Zapier & API: Integrate Chaport with your website more closely or connect it to third-party apps. – And much more... Sign up today and increase your sales! Free trial available.

Seller

Chaport

Languages Supported

Azerbaijani, Bosnian, Bulgarian, Czech, Welsh, Danish, German, Greek, English, Estonian, Finnish, French, Croatian, Hungarian, Indonesian, Italian, Japanese, Georgian, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Product Description

Chaport is a simple live chat solution.

Overview by

Alexander Shvalev (CEO & Co-founder at Chaport)

Pricing

Pricing provided by Chaport.

Free

Pro

$29.00

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

Chaport Media

Operator's App

Chat Widget

Integrations with Messengers

Chatbots

FAQ Bot

How it Works

Chaport Reviews (21)

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Silence A.

Mid-Market (51-1000 emp.)

12/20/2023

"Chaport: Efficient Interactions, Exceptional Customer Service"

5/5

What do you like best about Chaport?

Chaport stands out due to its efficient customer support, providing quick and effective assistance. The user-friendly interface ensures easy navigation and seamless interactions. Real-time engagement capabilities enable instant communication with customers. The customizable chat widgets allow for personalized branding and enhanced user experience. Proactive chat invitations facilitate proactive customer engagement, boosting conversion rates. Review collected by and hosted on G2.com.

What do you dislike about Chaport?

However, some areas for improvement include limited customization options, which may restrict the ability to tailor the platform to specific needs. Occasional technical glitches can disrupt the user experience. The lack of advanced reporting features may limit in-depth analytics. Additionally, the pricing of Chaport is comparatively higher than some competitors. Integration options are also somewhat limited. Review collected by and hosted on G2.com.

What problems is Chaport solving and how is that benefiting you?

Chaport helps businesses solve the challenge of providing prompt and effective customer support. By offering real-time engagement tools, customizable chat widgets, and proactive chat invitations, Chaport enables businesses to engage with customers instantly, address their queries, and increase conversion rates. This streamlined communication process enhances customer satisfaction and enables businesses to deliver exceptional customer service. Review collected by and hosted on G2.com.

Verified User in E-Learning

Small-Business (50 or fewer emp.)

8/3/2023

"Great Chat App & tool for increased engagement with clients/customers."

5/5

What do you like best about Chaport?

Easy to integrate to use almost immediately. Chaport's UI looks and works like a usual chat app and operators could easily just use it seamlessly.

One other smart thing is how we get to view each users chat history all in one place to know how to track issues from their previous issues and reponses, which make it more organized for us to serve them better. Review collected by and hosted on G2.com.

What do you dislike about Chaport?

Not an issue. It could be a bit less in price but still a better price with the features it already has. Review collected by and hosted on G2.com.

Long D.

Small-Business (50 or fewer emp.)

8/15/2023

"Easy to use, great tool for increased engagement with customers"

4.5/5

What do you like best about Chaport?

Chatport's UI looks like and simple, so operator easy to intouch with customer. Nice to integrate Facebook, Telegram... Review collected by and hosted on G2.com.

What do you dislike about Chaport?

The document isn't great. It doesn't have all event to integrate so I have to ask supporter. The document should more detail. Review collected by and hosted on G2.com.

Osman E.

Software Developer

Small-Business (50 or fewer emp.)

4/11/2022

"Very Flexible and easy to use"

5/5

What do you like best about Chaport?

The dashboard and customization options which allowed me to make the widget look like it's custom-built for our site. Another major reason for me writing this review is how awesome the support team is. They provided technical advice on how to best comply with GDPR rules, and they were super fast to respond. They have for sure gained a loyal customer. Review collected by and hosted on G2.com.

What do you dislike about Chaport?

Nothing really that I have noticed, I would suggest some more features to be added but I wouldn't consider it to be a dislike and I don't believe this is the right place to mention them. Review collected by and hosted on G2.com.

Lars B.

Director Marketing

Small-Business (50 or fewer emp.)

12/21/2022

"Very satisfied *****"

4.5/5

What do you like best about Chaport?

Intuitive operation, very good range of features, fair prices, and a really great service! Review collected by and hosted on G2.com.

What do you dislike about Chaport?

So far, no disadvantages found for us. Review collected by and hosted on G2.com.

Verified User in Consumer Electronics

Small-Business (50 or fewer emp.)

6/30/2022

"Maybe a bit complex to use"

3/5

What do you like best about Chaport?

The thing I like best is the possibility to link different message apps like Viber, Telegram, Facebook Messenger and so on. You can then answer directly on Chaport Review collected by and hosted on G2.com.

What do you dislike about Chaport?

I think that the configuration is not too immediate. It could be made easier and more intuitive Review collected by and hosted on G2.com.

Ruben Q.

Gerente propietario

Small-Business (50 or fewer emp.)

3/21/2022

"Excellent support. Very easy uses"

5/5

What do you like best about Chaport?

Complete help any question in the chat online support. I compete my goes. I am very happy with chaport. Review collected by and hosted on G2.com.

What do you dislike about Chaport?

Very difficult to say. May be avatar imagen in free version of chat bot. Then all is perfect. Review collected by and hosted on G2.com.

Micha L.

marketeer

Small-Business (50 or fewer emp.)

11/12/2021

"Works like a charm"

4.5/5

What do you like best about Chaport?

Besides quick and friendly customer service (through the chat) it's a very easy to use tool. Chatbot setup, users, auto invitation and more. Can recommend. Review collected by and hosted on G2.com.

What do you dislike about Chaport?

It's safe to say they want you to buy a premium or business package. But all in all it's affordable, so no lives lost there. Review collected by and hosted on G2.com.

Dan C.

Sales Director

Small-Business (50 or fewer emp.)

12/22/2021

"We already LOVE Chaport and have only been using it for a couple of weeks - would highly recommend"

5/5

What do you like best about Chaport?

You can set up auto bot questions and answers to point the customer in the correct direction to use your website before needing actually to connect with the customer Review collected by and hosted on G2.com.

What do you dislike about Chaport?

Nothing! It's great - cannot fault Chaport Review collected by and hosted on G2.com.