iAdvize Reviews & Product Details

iAdvize is always innovating and coming to the table with new offerings and development. We have many people interfacing with the chatbot and it has certainly helped mitigate the number of customer service inquiries that we have to personally reply to. Review collected by and hosted on G2.com.

It would be nice to get monthly reports from iAdvize to distill analytics and metrics from the use of this tool. Review collected by and hosted on G2.com.

The iAdvize team was very engaged from kick-off to implementation and beyond. Our solution architects said it was one of the best integrations we have ever undergone. Only being in production now for a few months, we are already seeing the decreased call volume and increased sales. Would recommend. The interface is very user friendly. Review collected by and hosted on G2.com.

iAdvize listens to any limitations and is quick to work with their product teams to implement quickly. The tools are constantly evolving. Review collected by and hosted on G2.com.

We use iAdvize daily and our team loves it! The interface is intuitive, the speed of exchanges is a real asset, and discussions easily shift from one advisor to another without losing context. The ability to manage both synchronous (real-time) and asynchronous (the client returns later) conversations is a real advantage, especially for adapting to clients' availability. This allows us to maintain the connection, even when they are no longer online. The routing rules are effective, the statistics are clear, and iAdvize support is always responsive when needed. In summary: a reliable, smooth tool, perfectly suited to our organization. Review collected by and hosted on G2.com.

Nothing to report, the platform perfectly meets our needs. Review collected by and hosted on G2.com.

iAdvize has allowed me to deload my customer service team with the majority of website conversations with customers. Monitoring the conversations, iAdvize does an amazing job answering technical and detailed questions that our customers ask and has a very strong conversion rate which makes the service fee a drop in the bucket. Review collected by and hosted on G2.com.

I have not experienced anything that i dislike about iAdvize at this point, we are about 6 weeks in and have nothing but positive to share. Review collected by and hosted on G2.com.

iAdvize has been a great partner in helping us elevate our customer engagement. The platform is easy to configure and implement, and our operational teams find it intuitive to use. What truly makes the difference is the exceptional support from the CSM team—they’re deeply committed to our success, constantly challenging us and helping us aim higher. Their proactive guidance ensures we stay focused on delivering a standout experience and reaching our ambitious goals together. A tool that constantly develops and constantly evolve and innovate. The new engagement formats are truly premium. Review collected by and hosted on G2.com.

I think there are some features missing in iAdvize that impact the overall experience. For example, there’s no proper queue system when transferring to an agent—consumers only receive a message saying someone will reply within a few minutes or hours, which can feel vague and unstructured. Additionally, some reporting capabilities are limited. While more detailed insights are available in the back office via the CSM, they sometimes lack the granularity we need. Review collected by and hosted on G2.com.

iAdvize is an AI-based assistance tool that allows us to boost our e-commerce sales. It is an impactful and relevant activation lever to support our customers in their purchasing journey with a personalized and scalable experience! It is an easy-to-use tool that was very easy and quick to integrate. Review collected by and hosted on G2.com.

The application requires very regular monitoring, however, this does not add a significant burden on the users! Review collected by and hosted on G2.com.

The main advantages are having a tool that is easy to set up and use for operational staff. Also, a top-notch support and very good responsiveness to our requests from the beginning of our journey by the iAdvize teams. Review collected by and hosted on G2.com.

An AI gen solution that unfortunately does not currently adapt to our expectations and processes. Review collected by and hosted on G2.com.

A flawless support from the iAdvize teams to challenge us and enable us to offer a differentiating customer experience through innovative technologies. Review collected by and hosted on G2.com.

A reporting system that is not very intuitive and deserves to be improved Review collected by and hosted on G2.com.

iAdvize offers a comprehensive service for quality interaction with our clients and prospects. The tool is easy to configure as a whole once you understand the setup of groups, skills, and agent profiles. This tool is also very simple to implement on the website and to tailor according to the site's pages. Review collected by and hosted on G2.com.

In my opinion, some features are missing, particularly a section for users to leave a message outside of the chat's opening hours so that the agent can respond in the morning and an alert can be sent by email to the user. Our clients are requesting this and are often dissatisfied with their chat experience due to the lack of this feature. I also think the solution should develop the lead generation feature, especially with more formatted fields (e.g., for the date of birth format). Review collected by and hosted on G2.com.

The support, responsiveness and engagement we have had from iAdvize during the first year of our partnership, has been extremely good. They're happy to suggest, discuss and develop ideas in partnership with us, to help develop winning solutions for our customers and our business. The flexibility and responsiveness of the iAdvize team, position them as a highly valued partner for us. Review collected by and hosted on G2.com.

Just two points for us here:

- The lack of scheduling functionality to automatically differentiate the Campaigns we run during public holidays requires us to manage this manually for each of our 30+ global Markets.

- Whilst iAdvize have gone above and beyond to provide what we need (and the data is in the platform, just not necesarily presented how and where we would like to see it), we have had difficulty aligning the KPI and reporting metrics to match those we had from a previous chat vendor. However, iAdvize are working closely with our business teams to provide an API solution that will better suit our needs. Review collected by and hosted on G2.com.