--- title: Desku.io Reviews meta\_title: 'Desku.io Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 31 reviews by the users' company size, role or industry to find out how Desku.io works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 31 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Desku.io Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **automation features** in Desku, enhancing efficiency by managing customer interactions seamlessly. [(6 mentions)](https://www.g2.com/products/desku-io/reviews?filters%5Bsentiment_snippet%5D=1215312&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** features of Desku, enhancing efficiency and streamlining interactions effortlessly. [(6 mentions)](https://www.g2.com/products/desku-io/reviews?filters%5Bsentiment_snippet%5D=1215396&qs=pros-and-cons#reviews) Users find Desku.io extremely **easy to use** , offering a simple interface and effective solutions for customer interactions. [(5 mentions)](https://www.g2.com/products/desku-io/reviews?filters%5Bsentiment_snippet%5D=1215214&qs=pros-and-cons#reviews) Users commend the **easy setup** of Desku.io, simplifying account creation and integrations for customer support. [(5 mentions)](https://www.g2.com/products/desku-io/reviews?filters%5Bsentiment_snippet%5D=1215542&qs=pros-and-cons#reviews) Users love the **affordable pricing and user-friendly features** of Desku, making customer interactions efficient and manageable. [(5 mentions)](https://www.g2.com/products/desku-io/reviews?filters%5Bsentiment_snippet%5D=1215194&qs=pros-and-cons#reviews) Users experience **notification issues** with the chat functionality, missing chimes when the tab isn't in focus. [(2 mentions)](https://www.g2.com/products/desku-io/reviews?filters%5Bsentiment_snippet%5D=1215242&qs=pros-and-cons#reviews) Users face **chat functionality issues** with missed notifications, but improvements are ongoing and hopeful for the future. [(2 mentions)](https://www.g2.com/products/desku-io/reviews?filters%5Bsentiment_snippet%5D=1216069&qs=pros-and-cons#reviews) Users report **notification issues** with chat management, affecting prompt responses when switching tabs. [(2 mentions)](https://www.g2.com/products/desku-io/reviews?filters%5Bsentiment_snippet%5D=1215227&qs=pros-and-cons#reviews) Users find **adjustment difficulties** due to a lack of detailed FAQs, making it challenging to navigate all features. [(1 mentions)](https://www.g2.com/products/desku-io/reviews?filters%5Bsentiment_snippet%5D=2137454&qs=pros-and-cons#reviews) Users feel that the **AI features could be enhanced** for improved functionality and user experience. [(1 mentions)](https://www.g2.com/products/desku-io/reviews?filters%5Bsentiment_snippet%5D=2137432&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Desku.io ##### 1. Automation Users appreciate the **automation features** in Desku, enhancing efficiency by managing customer interactions seamlessly. [ See 6 mentions ](https://www.g2.com/products/desku-io/reviews?filters%5Bsentiment_snippet%5D=1215312&qs=pros-and-cons#reviews) See Related User Reviews ![Manasij G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manasij G.") MG Manasij G. Small-Business (50 or fewer emp.) 5.0/5 "Automate Support" What do you like about Desku.io? With Desku we have been able to automate many of our support queries. We were able to implement the desku in very short time. Since we started using d ![Akshita S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshita S.") AS Akshita S. Small-Business (50 or fewer emp.) 5.0/5 "Fantastic platform for customer service teams" What do you like about Desku.io? Desku is an awesome tool to keep on top of all my customer interactions. I found this when I was searching for a customer service tool that didn’t com ##### 2. Customer Support Users appreciate the **responsive customer support** features of Desku, enhancing efficiency and streamlining interactions effortlessly. [ See 6 mentions ](https://www.g2.com/products/desku-io/reviews?filters%5Bsentiment_snippet%5D=1215396&qs=pros-and-cons#reviews) See Related User Reviews ![Steven G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven G.") SG Steven G. Small-Business (50 or fewer emp.) 5.0/5 "Finally a Support System that just makes sense" What do you like about Desku.io? The design is so super clean and sleek. I LOVE the design of the mobile app. Setting up the entire account is easy. Integrations with Woocommerce and ![Akshita S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshita S.") AS Akshita S. Small-Business (50 or fewer emp.) 5.0/5 "Fantastic platform for customer service teams" What do you like about Desku.io? Desku is an awesome tool to keep on top of all my customer interactions. I found this when I was searching for a customer service tool that didn’t com ##### 3. Ease of Use Users find Desku.io extremely **easy to use** , offering a simple interface and effective solutions for customer interactions. [ See 5 mentions ](https://www.g2.com/products/desku-io/reviews?filters%5Bsentiment_snippet%5D=1215214&qs=pros-and-cons#reviews) See Related User Reviews ![Manasij G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manasij G.") MG Manasij G. Small-Business (50 or fewer emp.) 5.0/5 "Automate Support" What do you like about Desku.io? With Desku we have been able to automate many of our support queries. We were able to implement the desku in very short time. Since we started using d ![Akshita S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshita S.") AS Akshita S. Small-Business (50 or fewer emp.) 5.0/5 "Fantastic platform for customer service teams" What do you like about Desku.io? Desku is an awesome tool to keep on top of all my customer interactions. I found this when I was searching for a customer service tool that didn’t com ##### 4. Easy Setup Users commend the **easy setup** of Desku.io, simplifying account creation and integrations for customer support. [ See 5 mentions ](https://www.g2.com/products/desku-io/reviews?filters%5Bsentiment_snippet%5D=1215542&qs=pros-and-cons#reviews) See Related User Reviews ![Steven G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven G.") SG Steven G. Small-Business (50 or fewer emp.) 5.0/5 "Finally a Support System that just makes sense" What do you like about Desku.io? The design is so super clean and sleek. I LOVE the design of the mobile app. Setting up the entire account is easy. Integrations with Woocommerce and ![Manasij G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manasij G.") MG Manasij G. Small-Business (50 or fewer emp.) 5.0/5 "Automate Support" What do you like about Desku.io? With Desku we have been able to automate many of our support queries. We were able to implement the desku in very short time. Since we started using d ##### 5. Features Users love the **affordable pricing and user-friendly features** of Desku, making customer interactions efficient and manageable. [ See 5 mentions ](https://www.g2.com/products/desku-io/reviews?filters%5Bsentiment_snippet%5D=1215194&qs=pros-and-cons#reviews) See Related User Reviews ![Akshita S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshita S.") AS Akshita S. Small-Business (50 or fewer emp.) 5.0/5 "Fantastic platform for customer service teams" What do you like about Desku.io? Desku is an awesome tool to keep on top of all my customer interactions. I found this when I was searching for a customer service tool that didn’t com ![Vinay k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinay k.") VK Vinay k. Small-Business (50 or fewer emp.) 5.0/5 "Affordable alternative of Intercom" What do you like about Desku.io? We had replaced the costly intercom with Desku, and it was a lot of savings indeed. We liked their AI-powered support bot, workflow automation, and al ### 5 Cons or Disadvantages of Desku.io ##### 1. Chat Functionality Users experience **notification issues** with the chat functionality, missing chimes when the tab isn't in focus. [ See 2 mentions ](https://www.g2.com/products/desku-io/reviews?filters%5Bsentiment_snippet%5D=1215242&qs=pros-and-cons#reviews) See Related User Reviews ![Steven G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven G.") SG Steven G. Small-Business (50 or fewer emp.) 5.0/5 "Finally a Support System that just makes sense" What do you dislike about Desku.io? The web interface doesn't always chime when a chat comes in if the tab is not in focus and when you finally do switch to that tab, you get blown up wi ![Jornes S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jornes S.") JS Jornes S. Small-Business (50 or fewer emp.) 5.0/5 "Desku is Awesome" What do you dislike about Desku.io? Something in the tool is still very early, but I believe this product will succeed if they keep working on the right path. Many improvements exist for ##### 2. Chat Functionality Issues Users face **chat functionality issues** with missed notifications, but improvements are ongoing and hopeful for the future. [ See 2 mentions ](https://www.g2.com/products/desku-io/reviews?filters%5Bsentiment_snippet%5D=1216069&qs=pros-and-cons#reviews) See Related User Reviews ![Steven G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven G.") SG Steven G. Small-Business (50 or fewer emp.) 5.0/5 "Finally a Support System that just makes sense" What do you dislike about Desku.io? The web interface doesn't always chime when a chat comes in if the tab is not in focus and when you finally do switch to that tab, you get blown up wi ![Jornes S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jornes S.") JS Jornes S. Small-Business (50 or fewer emp.) 5.0/5 "Desku is Awesome" What do you dislike about Desku.io? Something in the tool is still very early, but I believe this product will succeed if they keep working on the right path. Many improvements exist for ##### 3. Chat Management Users report **notification issues** with chat management, affecting prompt responses when switching tabs. [ See 2 mentions ](https://www.g2.com/products/desku-io/reviews?filters%5Bsentiment_snippet%5D=1215227&qs=pros-and-cons#reviews) See Related User Reviews ![Steven G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven G.") SG Steven G. Small-Business (50 or fewer emp.) 5.0/5 "Finally a Support System that just makes sense" What do you dislike about Desku.io? The web interface doesn't always chime when a chat comes in if the tab is not in focus and when you finally do switch to that tab, you get blown up wi ![Jornes S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jornes S.") JS Jornes S. Small-Business (50 or fewer emp.) 5.0/5 "Desku is Awesome" What do you dislike about Desku.io? Something in the tool is still very early, but I believe this product will succeed if they keep working on the right path. Many improvements exist for ##### 4. Adjustment Difficulties Users find **adjustment difficulties** due to a lack of detailed FAQs, making it challenging to navigate all features. [ See 1 mentions ](https://www.g2.com/products/desku-io/reviews?filters%5Bsentiment_snippet%5D=2137454&qs=pros-and-cons#reviews) See Related User Reviews ![Mayank P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mayank P.") MP Mayank P. Mid-Market (51-1000 emp.) 4.5/5 "Desku: The Affordable, All-in-One Customer Support Solution" What do you dislike about Desku.io? Nothing major, but a more detailed FAQ section would be helpful for new users like us. It took a bit to get used to all the features ##### 5. AI Limitations Users feel that the **AI features could be enhanced** for improved functionality and user experience. [ See 1 mentions ](https://www.g2.com/products/desku-io/reviews?filters%5Bsentiment_snippet%5D=2137432&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Taken our support to next level" What do you dislike about Desku.io? Nothing that comes on top of my mind explicitly to dislike but I feel the AI features can be enhanced. ## Top-Rated Alternatives [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/desku-io/competitors/alternatives) ![Steven G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven G.") SG Steven G. Network and Security Engineer Small-Business (50 or fewer emp.) 4/25/2022 "Finally a Support System that just makes sense" 5/5 What do you like best about Desku.io? The design is so super clean and sleek. I LOVE the design of the mobile app. Setting up the entire account is easy. Integrations with Woocommerce and Shopify are super easy. Live chat is an integration to install for embedding into your website. Customer support is top notch. We use this every day and are SO glad we made the change. Review collected by and hosted on G2.com. What do you dislike about Desku.io? The web interface doesn't always chime when a chat comes in if the tab is not in focus and when you finally do switch to that tab, you get blown up with all the chimes from the chats. I recommended a solution for them to fix. Review collected by and hosted on G2.com. What problems is Desku.io solving and how is that benefiting you? I really support my customers and am always there for them. This support system makes it super easy. Notifications are instant so I can get in touch with my customer within seconds. Review collected by and hosted on G2.com. Show More 3/31/2025 Current UserValidated ReviewerSource: Organic TC Tushar C. Chief Technology Officer(CTO) Small-Business (50 or fewer emp.) 6/6/2024 "Desku helps us automate handling of general incoming enquiries." 5/5 What do you like best about Desku.io? Desku made handling of incoming enquiries much easier for us. Some of its features which stand out are: -It's unified ticketing dashboard help us to keep track of all the incoming enquiries in a single view -With their drag-and-drop interface, it becomes super easy for us to create chatbot response flows. -Their rich set of automation templates allows us to address enquiries from different set of customers super easy. Review collected by and hosted on G2.com. What do you dislike about Desku.io? They can improve upon their reporting feature to make it more concise and user-friendly. Review collected by and hosted on G2.com. What problems is Desku.io solving and how is that benefiting you? With a small set of team, responding each and every enquiry in timely manner became difficult for us. Desku's AI-Chatbot helps us to create different set of responses for different set of general enquiries allowing our support team to handle more important enquiries to turn them into potential customers for us. Review collected by and hosted on G2.com. Show More 6/11/2024 Current UserValidated ReviewerSource: Organic ![Sandeep J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandeep J.") SJ Sandeep J. Head - Strategy Operations Mid-Market (51-1000 emp.) 6/10/2024 "AI powered Customer Support for Uniform Customer Engagement Across All Channels" 5/5 What do you like best about Desku.io? Desku offers all-in-one platfrom to streamline team collaboration & responses with shared inbox features, cross-channel functionality, options/rules to automate repetitive tasks along with having all the communication at one place. Our team can now assign tickets to the relevant support agents for faster & context based resolution. Review collected by and hosted on G2.com. What do you dislike about Desku.io? Reports can be better and can be improved. Review collected by and hosted on G2.com. What problems is Desku.io solving and how is that benefiting you? Desku is solving a range of problems for us: 1. One place to see and respond to all the customer related queries and comments 2. AI helping to prioritise and respond to queries 3. Manage team workload and time-off 4. Customer engagement & retention Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mayank P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mayank P.") MP Mayank P. Angel Investor Mid-Market (51-1000 emp.) 10/13/2023 "Desku: The Affordable, All-in-One Customer Support Solution" 4.5/5 What do you like best about Desku.io? Desku is a lifesaver for our customer support team. The Eva AI bot handles most of the queries, freeing up our team for more complex issues. The No-Code Chatbot Builder is super easy to use, and we deployed it on our Shopify store in no time. Plus, it's way cheaper than Intercom but does the job just as well. Review collected by and hosted on G2.com. What do you dislike about Desku.io? Nothing major, but a more detailed FAQ section would be helpful for new users like us. It took a bit to get used to all the features Review collected by and hosted on G2.com. What problems is Desku.io solving and how is that benefiting you? We were drowning in customer queries before Desku. Now, Eva AI takes care of 70% of them, and the Omni Channel Inbox makes it easy to manage the rest. The AI Assist feature even helps our team with real-time summaries. It's a game-changer for our support workflow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shreelekha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shreelekha S.") SS Shreelekha S. Growth Marketing and Advertising Small-Business (50 or fewer emp.) 10/4/2023 "Delivering timely and quick customer support" 5/5 What do you like best about Desku.io? We used Desku to build our entire support setup in the early stages. It quickly became our go-to platform for managing customer queries and documenting the most commonly asked questions. Review collected by and hosted on G2.com. What do you dislike about Desku.io? We haven't really found anything that we dislike. I feel the tool has great scope and will soon be capable of competing with the bigger players in the market. Review collected by and hosted on G2.com. What problems is Desku.io solving and how is that benefiting you? We don't have a dedicated support team yet. So, we're basically managing all support ops between a few members. That's where Desku's AI Assist feature has worked wonders for us. It quickly analyzes past interactions to provide a quick and accurate summary to respond to any query at hand. This has significantly fast-tracked our support delivery. Review collected by and hosted on G2.com. Show More 11/13/2023 Current UserValidated ReviewerSource: Organic ![Akshita S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshita S.") AS Akshita S. Content Writer and Marketer Small-Business (50 or fewer emp.) 11/8/2023 "Fantastic platform for customer service teams" 5/5 What do you like best about Desku.io? Desku is an awesome tool to keep on top of all my customer interactions. I found this when I was searching for a customer service tool that didn’t come with a big price tag. For small startups like ours, paying $70 per month was not practical. I’m so glad I came across Desku, which gives me the same (even better) features is less than half the cost. I like the shared inbox that makes ticketing/ticket assigning easier. Getting a quick overview of all the customer details is easy, which helps my team solve customer queries more efficiently. Answering these queries is also a breeze with AI assist (gives intelligent responses). Another Desku feature that I loved was the AI chatbot builder. I could set up and deploy a personalized chatbot, and it’s now handling the bulk of the customer queries, freeing up my team's time to focus on other tasks. Review collected by and hosted on G2.com. What do you dislike about Desku.io? I’ve been using it for a while, and haven’t encountered any issues till now. Review collected by and hosted on G2.com. What problems is Desku.io solving and how is that benefiting you? We are a small startup, and the biggest problem we were facing was managing time with our small customer service team. Any missed interaction could cost our growing business. It was at this time that Desku provided us with a budget-friendly customer service tool. With some awesome AI-powered features, it is helping us serve our customers better than ever before. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Alpesh V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alpesh V.") AV Alpesh V. Chief Executive Officer Mid-Market (51-1000 emp.) 10/30/2023 "Desku is all-in-one tool for our customer support team." 5/5 What do you like best about Desku.io? Its easy to use, easy to implement, and easy to integrated with your website. our custerom support team love desku software. there AI making our work very easy. we can say that desku is all-in-one software for your customer support team. Review collected by and hosted on G2.com. What do you dislike about Desku.io? there is nothing like dislike as of now. we have submitted new request for enhancement. i'm sure that they are working on it. Review collected by and hosted on G2.com. What problems is Desku.io solving and how is that benefiting you? We love the way the desku.io is integrated with our customer support team. there AI features are making our customer support team work very easily. ticket generations have been reduce after we implement desku.io Review collected by and hosted on G2.com. Show More 11/17/2023 Current UserValidated ReviewerSource: Organic ![Neeraj S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraj S.") NS Neeraj S. Chief Executive Officer Small-Business (50 or fewer emp.) 10/20/2023 "Revolutionizing Customer Support with AI: My Experience with Desku" 5/5 What do you like best about Desku.io? I've played around with a bunch of support tools, but Desku.io? It's a game-changer. Their chatbots are on point and get what customers are asking. Setting it up was a breeze, and the fact that it links up with Shopify? That's just icing on the cake. It's seriously made handling customer support way easier for me. Can't recommend it enough! Review collected by and hosted on G2.com. What do you dislike about Desku.io? Desku.io is packed with cool features, but I'd love a bit more wiggle room for customization. The ready-made templates are good, but they don't always hit the mark for every business out there. If they could jazz up the customization options and maybe throw in some integrations with those under-the-radar platforms, it'd be perfect. But hey, it's still a top-notch tool in my book! Review collected by and hosted on G2.com. What problems is Desku.io solving and how is that benefiting you? "Desku.io has totally revamped how we handle support for our SaaS app. Those AI chatbots? They tackle the usual questions, giving our team a breather. The all-in-one inbox is a lifesaver, and setting up the knowledge base was a cinch. And the seamless tie-in with Shopify? Just awesome. All in all, our customer support game has leveled up big time Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Deep B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deep B.") DB Deep B. CEO of ContextQA Small-Business (50 or fewer emp.) 10/30/2023 "Desku.io is Amazing!!" 5/5 What do you like best about Desku.io? Desku.io is simple to use and provides a wide range of characteristics, such as an editor for dragging and dropping and an extensive collection of connectors. Desku is used for automating help across several platforms, especially WhatsApp and email. The product is reasonably priced and client service is excellent. Review collected by and hosted on G2.com. What do you dislike about Desku.io? Something in the tool remains in its infancy, but I feel this product will do well if they stay on the right track. There have been multiple improvements to the chat widget, dashboard, and mobile apps. Review collected by and hosted on G2.com. What problems is Desku.io solving and how is that benefiting you? We are a SaaS company. They assist us in rapidly resolving client inquiries. We make benefit of their Slack integration. Their bot handles the majority of the requests, allowing us to focus on our business. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Abhishek K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhishek K.") AK Abhishek K. CEO & Co-Founder Small-Business (50 or fewer emp.) 10/30/2023 "Leveraging AI to Improve our Customer Suppprt" 4.5/5 What do you like best about Desku.io? Desku has been phenomenal in helping us reduce the TAT for responding to our customer queries. We are also saving time by creating template responses for standard queries. It's super affordable as well! Review collected by and hosted on G2.com. What do you dislike about Desku.io? Nothing at the moment. We are in the trial phase Review collected by and hosted on G2.com. What problems is Desku.io solving and how is that benefiting you? It is reducing our TAT for responding to customer queries thus enhancing our customer's experience. Keeping track of all queries has become easier, helping us create reports and draw conclusion. Review collected by and hosted on G2.com. 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