# Desku.io Reviews **Vendor:** Desku.io **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.8/5.0 **Total Reviews:** 31 ## About Desku.io Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite of tools, including live chat for real-time customer interactions, a help desk for efficient ticket management, and omnichannel support to unify customer communications from multiple platforms. Desku also features a no-code chatbot builder, enabling businesses to automate responses without technical expertise, and a knowledge base that serves as a self-service hub for customers to find answers independently. Its AI chatbots handle routine inquiries, freeing up human agents for complex issues, while the AI Co-Pilot assists support teams with real-time summaries and suggested responses to boost productivity. Integrating seamlessly with e-commerce platforms like Shopify, WooCommerce, Ecwid, and Shopline, Desku is a versatile solution for businesses aiming to automate and enhance customer service. Praised for its ease of use, automation capabilities, and responsive customer support, Desku has helped businesses improve inquiry handling and overall efficiency. For companies seeking to streamline their customer service processes with AI-driven solutions, Desku offers a reliable and effective platform. ## Desku.io Pros & Cons **What users like:** - Users appreciate the **automation features** of Desku.io, facilitating efficient customer support and saving valuable team time. (6 reviews) - Users rave about Desku's **top-notch customer support** , ensuring efficient resolution of queries and seamless user experience. (6 reviews) - Users find Desku.io to be **extremely easy to use** , streamlining customer interactions and support with effortless setup. (5 reviews) - Users love the **easy setup** of Desku.io, simplifying their onboarding process and enhancing productivity. (5 reviews) - Users love Desku for its **affordable pricing and comprehensive features** , making customer interactions effortless and efficient. (5 reviews) - Helpful (5 reviews) - Users find that Desku.io significantly enhances **time-saving** by automating queries and streamlining customer interactions efficiently. (5 reviews) - Affordable (4 reviews) - AI Technology (4 reviews) - Artificial Intelligence (4 reviews) **What users dislike:** - Users report issues with **chat notifications** not working effectively, leading to a disjointed communication experience. (2 reviews) - Users report **chat functionality issues** with missed notifications in Desku.io, especially when tabs are not in focus. (2 reviews) - Users report **notification delays** when the tab is not in focus, leading to overwhelming chime notifications later. (2 reviews) - Users have experienced **adjustment difficulties** due to the learning curve of Desku.io's extensive features. (1 reviews) - Users feel that the **AI features need enhancement** to improve overall functionality and effectiveness in Desku.io. (1 reviews) - Users experience **chatbot issues** with missed notifications when the tab is out of focus, leading to overwhelming alerts. (1 reviews) - Chat Issues (1 reviews) - Dashboard Issues (1 reviews) - Inadequate AI Capabilities (1 reviews) - Inadequate AI Features (1 reviews) ## Desku.io Reviews ### 1. Finally a Support System that just makes sense **Rating:** 5.0/5.0 stars **Reviewed by:** Steven G. | Network and Security Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Desku.io?** The design is so super clean and sleek. I LOVE the design of the mobile app. Setting up the entire account is easy. Integrations with Woocommerce and Shopify are super easy. Live chat is an integration to install for embedding into your website. Customer support is top notch. We use this every day and are SO glad we made the change. **What do you dislike about Desku.io?** The web interface doesn't always chime when a chat comes in if the tab is not in focus and when you finally do switch to that tab, you get blown up with all the chimes from the chats. I recommended a solution for them to fix. **What problems is Desku.io solving and how is that benefiting you?** I really support my customers and am always there for them. This support system makes it super easy. Notifications are instant so I can get in touch with my customer within seconds. ### 2. Desku helps us automate handling of general incoming enquiries. **Rating:** 5.0/5.0 stars **Reviewed by:** Tushar C. | Chief Technology Officer(CTO), Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Desku.io?** Desku made handling of incoming enquiries much easier for us. Some of its features which stand out are: -It's unified ticketing dashboard help us to keep track of all the incoming enquiries in a single view -With their drag-and-drop interface, it becomes super easy for us to create chatbot response flows. -Their rich set of automation templates allows us to address enquiries from different set of customers super easy. **What do you dislike about Desku.io?** They can improve upon their reporting feature to make it more concise and user-friendly. **What problems is Desku.io solving and how is that benefiting you?** With a small set of team, responding each and every enquiry in timely manner became difficult for us. Desku's AI-Chatbot helps us to create different set of responses for different set of general enquiries allowing our support team to handle more important enquiries to turn them into potential customers for us. ### 3. AI powered Customer Support for Uniform Customer Engagement Across All Channels **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep J. | Head - Strategy Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Desku.io?** Desku offers all-in-one platfrom to streamline team collaboration & responses with shared inbox features, cross-channel functionality, options/rules to automate repetitive tasks along with having all the communication at one place. Our team can now assign tickets to the relevant support agents for faster & context based resolution. **What do you dislike about Desku.io?** Reports can be better and can be improved. **What problems is Desku.io solving and how is that benefiting you?** Desku is solving a range of problems for us: 1. One place to see and respond to all the customer related queries and comments 2. AI helping to prioritise and respond to queries 3. Manage team workload and time-off 4. Customer engagement & retention ### 4. Desku: The Affordable, All-in-One Customer Support Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Mayank P. | Angel Investor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Desku.io?** Desku is a lifesaver for our customer support team. The Eva AI bot handles most of the queries, freeing up our team for more complex issues. The No-Code Chatbot Builder is super easy to use, and we deployed it on our Shopify store in no time. Plus, it's way cheaper than Intercom but does the job just as well. **What do you dislike about Desku.io?** Nothing major, but a more detailed FAQ section would be helpful for new users like us. It took a bit to get used to all the features **What problems is Desku.io solving and how is that benefiting you?** We were drowning in customer queries before Desku. Now, Eva AI takes care of 70% of them, and the Omni Channel Inbox makes it easy to manage the rest. The AI Assist feature even helps our team with real-time summaries. It's a game-changer for our support workflow. ### 5. Delivering timely and quick customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Shreelekha S. | Growth, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Desku.io?** We used Desku to build our entire support setup in the early stages. It quickly became our go-to platform for managing customer queries and documenting the most commonly asked questions. **What do you dislike about Desku.io?** We haven't really found anything that we dislike. I feel the tool has great scope and will soon be capable of competing with the bigger players in the market. **What problems is Desku.io solving and how is that benefiting you?** We don't have a dedicated support team yet. So, we're basically managing all support ops between a few members. That's where Desku's AI Assist feature has worked wonders for us. It quickly analyzes past interactions to provide a quick and accurate summary to respond to any query at hand. This has significantly fast-tracked our support delivery. ### 6. Fantastic platform for customer service teams **Rating:** 5.0/5.0 stars **Reviewed by:** Akshita S. | Content Writer and Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Desku.io?** Desku is an awesome tool to keep on top of all my customer interactions. I found this when I was searching for a customer service tool that didn’t come with a big price tag. For small startups like ours, paying $70 per month was not practical. I’m so glad I came across Desku, which gives me the same (even better) features is less than half the cost. I like the shared inbox that makes ticketing/ticket assigning easier. Getting a quick overview of all the customer details is easy, which helps my team solve customer queries more efficiently. Answering these queries is also a breeze with AI assist (gives intelligent responses). Another Desku feature that I loved was the AI chatbot builder. I could set up and deploy a personalized chatbot, and it’s now handling the bulk of the customer queries, freeing up my team's time to focus on other tasks. **What do you dislike about Desku.io?** I’ve been using it for a while, and haven’t encountered any issues till now. **What problems is Desku.io solving and how is that benefiting you?** We are a small startup, and the biggest problem we were facing was managing time with our small customer service team. Any missed interaction could cost our growing business. It was at this time that Desku provided us with a budget-friendly customer service tool. With some awesome AI-powered features, it is helping us serve our customers better than ever before. ### 7. Desku is all-in-one tool for our customer support team. **Rating:** 5.0/5.0 stars **Reviewed by:** Alpesh V. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Desku.io?** Its easy to use, easy to implement, and easy to integrated with your website. our custerom support team love desku software. there AI making our work very easy. we can say that desku is all-in-one software for your customer support team. **What do you dislike about Desku.io?** there is nothing like dislike as of now. we have submitted new request for enhancement. i'm sure that they are working on it. **What problems is Desku.io solving and how is that benefiting you?** We love the way the desku.io is integrated with our customer support team. there AI features are making our customer support team work very easily. ticket generations have been reduce after we implement desku.io ### 8. Revolutionizing Customer Support with AI: My Experience with Desku **Rating:** 5.0/5.0 stars **Reviewed by:** Neeraj S. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Desku.io?** I've played around with a bunch of support tools, but Desku.io? It's a game-changer. Their chatbots are on point and get what customers are asking. Setting it up was a breeze, and the fact that it links up with Shopify? That's just icing on the cake. It's seriously made handling customer support way easier for me. Can't recommend it enough! **What do you dislike about Desku.io?** Desku.io is packed with cool features, but I'd love a bit more wiggle room for customization. The ready-made templates are good, but they don't always hit the mark for every business out there. If they could jazz up the customization options and maybe throw in some integrations with those under-the-radar platforms, it'd be perfect. But hey, it's still a top-notch tool in my book! **What problems is Desku.io solving and how is that benefiting you?** "Desku.io has totally revamped how we handle support for our SaaS app. Those AI chatbots? They tackle the usual questions, giving our team a breather. The all-in-one inbox is a lifesaver, and setting up the knowledge base was a cinch. And the seamless tie-in with Shopify? Just awesome. All in all, our customer support game has leveled up big time ### 9. Desku.io is Amazing!! **Rating:** 5.0/5.0 stars **Reviewed by:** Deep B. | CEO of ContextQA, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Desku.io?** Desku.io is simple to use and provides a wide range of characteristics, such as an editor for dragging and dropping and an extensive collection of connectors. Desku is used for automating help across several platforms, especially WhatsApp and email. The product is reasonably priced and client service is excellent. **What do you dislike about Desku.io?** Something in the tool remains in its infancy, but I feel this product will do well if they stay on the right track. There have been multiple improvements to the chat widget, dashboard, and mobile apps. **What problems is Desku.io solving and how is that benefiting you?** We are a SaaS company. They assist us in rapidly resolving client inquiries. We make benefit of their Slack integration. Their bot handles the majority of the requests, allowing us to focus on our business. ### 10. Leveraging AI to Improve our Customer Suppprt **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek K. | CEO & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Desku.io?** Desku has been phenomenal in helping us reduce the TAT for responding to our customer queries. We are also saving time by creating template responses for standard queries. It's super affordable as well! **What do you dislike about Desku.io?** Nothing at the moment. We are in the trial phase **What problems is Desku.io solving and how is that benefiting you?** It is reducing our TAT for responding to customer queries thus enhancing our customer's experience. Keeping track of all queries has become easier, helping us create reports and draw conclusion. ### 11. Taken our support to next level **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Desku.io?** For me, Desku has been the easiest to use with fair pricing and all the integrations. We didn't want any complex tool with complex features for our product and Desku has delivered just that. Plus, their customer support is bang-on with solving issues on priority. The fact that it also provides a knowledgebase for users to deep dive into and get answers to their FAQs was also a big plus for us. Though, I wish the AI was more enhanced but it's just the start. **What do you dislike about Desku.io?** Nothing that comes on top of my mind explicitly to dislike but I feel the AI features can be enhanced. **What problems is Desku.io solving and how is that benefiting you?** Integrating and providing all tickets at a single place to solve customer queries faster. With multiple platforms before, it was sort of tedious to solve the queries and our support time used to be much more. With Desku, we have seriously reduced the response time and templatized our responses with it's knowledge base. ### 12. Good0bye Intercom **Rating:** 5.0/5.0 stars **Reviewed by:** Dinesh A. | Co-founder and CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Desku.io?** Desku is a great alternative to Intercom. We have paid Intercom a lot so far but not anymore. **What do you dislike about Desku.io?** Desku can use a better UX at some places. Also, the AI could use a little bit of upgrade. Currently it feels like they are using the outdated version of LLM AI. **What problems is Desku.io solving and how is that benefiting you?** Desku has replaced intercom for us, so it is a tool we use for both live chat and help desk. ### 13. Affordable alternative of Intercom **Rating:** 5.0/5.0 stars **Reviewed by:** Vinay k. | Co-Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Desku.io?** We had replaced the costly intercom with Desku, and it was a lot of savings indeed. We liked their AI-powered support bot, workflow automation, and all other features, It is quick and easy to set up. **What do you dislike about Desku.io?** Nothing so far I disliked about Desku. It has all we were looking for. **What problems is Desku.io solving and how is that benefiting you?** For SaaS companies like us, Desku is a perfect CRM tool. It helps us to manage and resolve customer queries quickly and easily. Even their automated support bot has reduced our efforts a lot in managing customer queries. ### 14. Desku is Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Jornes S. | Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2022 **What do you like best about Desku.io?** Desku is an excellent product with a live chat, chatbot, knowledge base, and ticketing system. And the best part is that it comes with a Whitelabel option. The product is good, and the creator responds to our feedback, and now it's much more solid than it was. I love such a product backed by a solid development team. **What do you dislike about Desku.io?** Something in the tool is still very early, but I believe this product will succeed if they keep working on the right path. Many improvements exist for the chat widget, dashboard and mobile apps. Update: they keep improving over the months and years. Now Desku is more solid than it was. Fantastic!! **Recommendations to others considering Desku.io:** If you are looking for a live chat provider with a knowledge base(with unlimited articles), Desku is the one that you should consider. **What problems is Desku.io solving and how is that benefiting you?** I had issue with Desku Livechat and their app. They got it fixed. Whenever I encounter any issues, I report them to their support. The support is so responsive and provides good customer service. ### 15. Automate Support **Rating:** 5.0/5.0 stars **Reviewed by:** Manasij G. | Co-founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Desku.io?** With Desku we have been able to automate many of our support queries. We were able to implement the desku in very short time. Since we started using desku, we have collected huge insightful data. The pricing is also very economical. **What do you dislike about Desku.io?** Too soon to comment on the negatives. I think they are in the right direction. **What problems is Desku.io solving and how is that benefiting you?** Automation of our Support ### 16. Desku.io is simply great! **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent P. | Account Executive, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Desku.io?** It automates most of our customer support queries. This helps with our SLAs and making sure that our customers get help ASAP. Eva Ai is a game changer. Saves times and responds fast. **What do you dislike about Desku.io?** The tool does its job well. It solves our problem and gives us what we were looking for. **What problems is Desku.io solving and how is that benefiting you?** Automating our customer support with Eva answering customer queries. ### 17. Straightforward and no-nonsense tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Desku.io?** The simplest customer support tool we have ever used. We migrated from the intercom a few weeks ago and it works perfectly at a fraction of the cost compared to the intercom. Their AI feature is amazing also. Overall amazing solution. **What do you dislike about Desku.io?** We didn't find any major dislikes. The UI could be a bit more refined, but the current one is also fine. **What problems is Desku.io solving and how is that benefiting you?** We are Saas company. They help us resolve customer queries quickly. We use their Slack Integration. Their bot takes care of most of the queries freeing us to focus on our work. ### 18. AI Bot for Customer Support is fantastic **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Desku.io?** The AI support bot is quick and easy to setup. Helps a lot for small teams donning multiple hats. You can also setup workflow automation on top which is great **What do you dislike about Desku.io?** Nothing really, for our size of business it works well **What problems is Desku.io solving and how is that benefiting you?** It helps with the L1 response to support queries from customers. Since we're a dev product putting engineers for L1 queries gets tricky. Desku helps us with that so that engineers can focus on technical queries and support ### 19. Desku helps us automate some support queries **Rating:** 5.0/5.0 stars **Reviewed by:** Akhil N. | Founders Office and Special Projects, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Desku.io?** We use Desku to automate support through multiple channels like whatsapp and email. The tool is affordable and support is top notch. **What do you dislike about Desku.io?** Easy to use. Not much to dislike about the product. **What problems is Desku.io solving and how is that benefiting you?** Helps automate support on email and whatsapp. ### 20. An Easy Way to Create and Manage Professional Desks **Rating:** 4.5/5.0 stars **Reviewed by:** Eashan G. | Quality analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Desku.io?** I like that Desku.io is easy to use and offers a wide range of features, including a drag-and-drop builder and a comprehensive list of integrations. Furthermore, Desku.io's customer support is always there to help you with any queries you have. All in all, I think that Desku.io is an excellent choice for creating and managing online forms. **What do you dislike about Desku.io?** One thing I dislike about Desku.io is the lack of customization options. The platform is limited in terms of customization, making it difficult to create a unique look and feel. Additionally, while the platform is relatively intuitive, it lacks some of the advanced features that more experienced users may be expecting from a task management platform. **What problems is Desku.io solving and how is that benefiting you?** Desku.io is a software platform that helps companies and individuals streamline their payment processes. It provides tools that allow users to quickly and easily accept payments, track invoices, and manage customer data, while also offering a secure and reliable payment platform. This helps to reduce the time and resources spent on manual payment processes, allowing businesses to focus their efforts on other tasks, such as customer service and product development. ### 21. Desku.io was user-friendly and intuitive, making it easy to navigate and complete tasks **Rating:** 4.0/5.0 stars **Reviewed by:** Jeric C. | Customer Success Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Desku.io?** Desku.io is a fantastic tool for streamlining and simplifying the process of creating and managing surveys. The platform is user-friendly and intuitive, making it easy for even those without a lot of technical know-how to create and distribute surveys quickly and easily. The real-time data analysis and reporting features are also incredibly helpful, allowing for easy tracking and analysis of survey results. Overall, Desku.io is a great choice for anyone looking for a simple, effective survey tool. **What do you dislike about Desku.io?** While Desku.io is a great survey tool overall, there are a few downsides to using it. One of the least useful features is the limited customization options for survey design. The templates provided are fine, but users may want more flexibility to make the survey look more unique. Additionally, the pricing structure can be a bit confusing, with different plans offering different levels of access to features. Finally, customer support could be improved with more detailed documentation and more responsive assistance. **What problems is Desku.io solving and how is that benefiting you?** Gathering customer feedback: Desku.io allows businesses to create and distribute surveys easily, which can be used to gather feedback from customers on their products, services, or overall experience. ### 22. The Ultimate Tool for Boosting Sales and Enhancing Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Desku.io?** One of the standout features of Desku is its live chat function. This feature allows us to connect with our customers in real-time, easily resolving any issues they may have. The sleek and user-friendly interface makes it easy for our team to navigate, and the ability to customize the chat widget to match our brand has been a huge plus. **What do you dislike about Desku.io?** There is room for improvement in Desku's analytics and reporting features. While it provides detailed information, it could be more user-friendly, with an improved interface and the ability to customize reports to suit our needs better **What problems is Desku.io solving and how is that benefiting you?** The software is blazing fast and offers powerful, striking solutions that have helped to uplift our sales and improve customer satisfaction. Overall, I highly recommend Desku to any IT company or business looking to grow and enhance their customer service. The powerful and sleek features of this helpdesk software have been a game-changer for our business and I'm confident it will be for yours as well. ### 23. Marketing expert **Rating:** 4.5/5.0 stars **Reviewed by:** Jay P. | Project Engineer, Oil & Energy, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Desku.io?** They Provide Simplify customer communication with an all-in-one messaging platform, Improved sales and customer retention with our Powerful Messaging Platform. **What do you dislike about Desku.io?** Nothing, as they provide all marketing insights and information. **What problems is Desku.io solving and how is that benefiting you?** Firstly Reach out to more customers and find a Single Solution for All Your Activities, Communication in Single Thread. Provide Send dynamic messages for newsletters, events, emergencies, and more. ### 24. Simple, Easy and Intuitive. **Rating:** 5.0/5.0 stars **Reviewed by:** Jairo R. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Desku.io?** The value proposition is the number of enterprise features provided at SMB price point. The user experience is excellent and provides all you need in a help desk and more. **What do you dislike about Desku.io?** Being a relatively newcomer to the help desk space it's catching up to others. However they are doing so quickly. **What problems is Desku.io solving and how is that benefiting you?** Customer service self service and automation. ### 25. Best help center dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Desku.io?** DesDesktop.io has one of the best automated messaging system that quickly identifies customer issues and leads them to the most qualified agents. Besides, broadcasts keep the audience informed with timely updates which maximizes sales potential. **What do you dislike about Desku.io?** It requires only to enhance the design of the widget and incorporate a few additional features. It coukd be improved with more customization options but its structure is very easy to use. **What problems is Desku.io solving and how is that benefiting you?** It increases sales potential by focusing on specific interests with broadcasts, adding new contacts to drip campaigns, and activating promotions based on events through its API. ### 26. Beware ServiceDesk Plus, there are alternatives brewing in the horizon! **Rating:** 5.0/5.0 stars **Reviewed by:** David D. | Artistic Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2022 **What do you like best about Desku.io?** having been a support person myself for many years and having worked with several, well established and strong HelpDesk solutions I could not believe that the "new kid on the block" could deliver, not only by seeing what can be done already but hearing from the developer himself where this tool is going leaves me extremely satisfied, now I have to be honest and admit that I will work a use case around this SaaS because I had no plans to offer this but I am thrilled now to start planning on the implementation and deployment **What do you dislike about Desku.io?** If we are completely honest the tool is not yet the strongest player in the field, BUT its amazing at what it does and any shortcoming are being tackled by the team without hesitation. So, its hard to point out a dislike yet! **Recommendations to others considering Desku.io:** Adding the extra benefit of a service desk portal with DeskU.io is a no brainer! Forget about all the headaches of setting up and establishing a portal! Go for it, no second thoughts. **What problems is Desku.io solving and how is that benefiting you?** To be completely honest I had no use case for a HelpDesk solution, but after coming across DeskU.io I started dreaming of the possibilities of implementing such a tool in my business and personal ventures. I am very excited and after conscientious testing, I am already planning for implementation, integration, and deployment! ### 27. functional product and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Jason W. | Group Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2022 **What do you like best about Desku.io?** i like their interface which is easy to navigate for new user and their development for the software is good **What do you dislike about Desku.io?** nothing much actually to dislike, it's quite well develop. **What problems is Desku.io solving and how is that benefiting you?** helpdesk software to provide 24/7 customer service on the web for your prospects ### 28. We have finally received the long awaited SaaS suite, which combines the products we need **Rating:** 5.0/5.0 stars **Reviewed by:** SEBASTIANO R. | Tech Support, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2022 **What do you like best about Desku.io?** Our long awaited SaaS suite has arrived, with all the products we need, integrated, including the BOT. **What do you dislike about Desku.io?** Nothing to say about it. No any complain **What problems is Desku.io solving and how is that benefiting you?** All the products integrated. ### 29. It is great for all encompassing ticket management **Rating:** 5.0/5.0 stars **Reviewed by:** Alper . | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Desku.io?** Ticket views, ability to add tags to tickets. Creating custom views for tickets. Spam control. **What do you dislike about Desku.io?** Mobile app notification is lacking stability, Notification on desktop is non existant. **What problems is Desku.io solving and how is that benefiting you?** Managing support tickets ### 30. Perfect solution for Customer's Helpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** HM S. | Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2021 **What do you like best about Desku.io?** I mostly like the simple and very functional Live Chat and Client's Ticket management of Desku.io. I also like the customer, agent, and department management. The user interface and the dashboard are very clean and navigation friendly. **What do you dislike about Desku.io?** There is actually no major downside of Desku.io. But there should be more integration with the email service providers to continue to follow up after the Live Chat support or support. **Recommendations to others considering Desku.io:** I recommend Desku.io to both small and medium organizations which want flawless support ticket management and live chat with their clients. It is really simple to give efficient customer support as well as to manage the backend like agents and customers management. **What problems is Desku.io solving and how is that benefiting you?** Desku.io is basically working as the helpdesk for my clients. It is solving the total support system to the clients. With Desku.io, I can manage both the Backhand as well as the front-end of my helpdesk. It is really fun to serve the support to the clients. ### 31. Looking good so far **Rating:** 4.5/5.0 stars **Reviewed by:** Matthias A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Desku.io?** Clean interface. Modern looking UI. Very fast and responsive application **What do you dislike about Desku.io?** I have made some feature request for app improvements. Nothing wrong so far, but could use more features. **What problems is Desku.io solving and how is that benefiting you?** Service requests from current clients. ## Desku.io Discussions - [What is Desku.io used for?](https://www.g2.com/discussions/what-is-desku-io-used-for) - 1 comment - [View Desku.io pricing details and edition comparison](https://www.g2.com/products/desku-io/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+06%3A06%3A30+-0500&secure%5Bsession_id%5D=167774c2-5bca-42af-b882-f21fe52de7c7&secure%5Btoken%5D=84be260dea4d50ca117551c9cbf582b128076c41d298476db196ebc89b090149&format=llm_user) ## Desku.io Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Workflows - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - In-App Messaging **Channels** - Social Media - Website - Other **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Performance Tracking - Email Tracking **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Desku.io Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,687 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,662 reviews)