AlertMedia Reviews & Product Details

AlertMedia is easy to use and offers a variety of features. The customer support at all levels has been amazing. I've had great support from simple questions to technical issues with implementation of new features. I like how easy it is to integrate AlertMedia into our emergency preparedness and threat assessment programs. I've been impressed with the response to customer comments related to platform improvements, enhancements, and service options. I believe we will use AlertMedia more frequently for other business purposes as we mature in our program. Review collected by and hosted on G2.com.

I believe the AlertMedia would be used more frequently by our employees if they could customize some of the alert settings. Review collected by and hosted on G2.com.

The dashboard is intuitive, featuring a straightforward interface that allows for quick navigation and requires very little training. The app is mobile-friendly, making it easy to send and receive alerts from any location. With multi-channel messaging, I can use SMS, email, voice, and app notifications all within a single system. Setting up the platform is quick, with a fast onboarding process that doesn't involve much technical complexity. Additionally, the pre-built templates are convenient and ready to use for common messaging scenarios. Review collected by and hosted on G2.com.

Incomplete Alert Delivery: Not all alerts are reliably delivered to every user, which can result in communication gaps. Slow Performance: The system sometimes becomes sluggish, particularly during periods of high traffic or critical events. Limited Customization: Options for message formatting and branding are somewhat limited. Over-Reliance on Internet: The platform requires a stable internet connection, with minimal offline capabilities. Notification Overload: Frequent alerts can cause alert fatigue if not properly managed.

Operational Challenges: Delayed Notifications: Some alerts may take longer to reach all recipients. Complexity for Large Groups: Managing large distribution lists can be cumbersome. Integration Limitations: Although integrations are available, they may require extra setup or additional costs. Reporting Gaps: While analytics are useful, they do not provide deep insights needed for advanced incident analysis.

User Experience Issues: Mobile App Lag: The app's performance can be inconsistent, especially on older devices. Learning Curve for Admins: Basic use is straightforward, but advanced features require training. Dependence on Templates: Creating custom messages without templates can be time-consuming. AlertMedia is a robust platform for emergency communication, but organizations should be mindful of possible delays, incomplete alert delivery, and performance slowdowns during peak times. Review collected by and hosted on G2.com.

AlertMedia has been an outstanding partner from the moment we began searching for a platform to meet our county’s needs. Everyone we worked with, from sales to implementation, was patient, straightforward, and genuinely great to work with. The implementation process was seamless, supported by clear, easy-to-follow resources and responsive support. They’re quick to address feedback and resolve technical questions, which has made the entire experience smooth.

We’ve completed a full rollout to our staff and conducted multiple all-staff tests without any notable technical issues. Our employees have been very satisfied with the service AlertMedia provides and are excited about the continued improvements and capabilities ahead. Review collected by and hosted on G2.com.

There is nothing I would say I dislike. They met and exceeded the expectations of our RFP. Review collected by and hosted on G2.com.

I use AlertMedia for emergency and operational communication needs. I love how you can see a map visually showing the weather patterns and what's to come along with what is already there in the area, with real up-to-date times refreshing every couple of minutes. The ease of access is great; it's so easy to send out alerts. The notifications show what's happening in clear detail, and workers know when it's 'all-clear' to safely return to work. It's really valuable because being part of the safety team, it's important for me to make sure everyone gets notified when conditions are unsafe. This notification system, along with our burst of three short loud horns, brings everyone to our muster point efficiently. The initial setup was very easy; we just needed our personal information to ensure we receive notifications directly. Review collected by and hosted on G2.com.

I believe instead of it just being foreman and upper management being put into the system, it should be all team members that will be working on the specific locations. Review collected by and hosted on G2.com.

The AlertMedia interface is easy for all our team members to use, regardless of experience with it. The ability to send out messages on various platforms makes it stellar too! And probably one of my favorite features is the ability to save templates to just simply click and send, in urgent situations. And the fact that receivers can reply is a bonus that saves tremendous follow up time. Review collected by and hosted on G2.com.

I have not had any unpleasant experiences with AlertMedia . . . other than being away from my PC and can't use it!! Review collected by and hosted on G2.com.

Ease of Use: The interface is intuitive, allowing for quick message creation and distribution across multiple channels.

Speed & Reach: Notifications are delivered rapidly, ensuring timely communication during real-world incidents.

Versatility: We’ve successfully used it for everything from facility alerts to regional emergency coordination, making it a central part of our preparedness strategy.

Support & Integration: AlertMedia integrates well with our existing systems and their support team has been responsive when needed. Review collected by and hosted on G2.com.

Training Exercise Reliability: During a few training drills, we experienced minor hiccups with message delivery or delays. While these didn’t impact actual emergency readiness, they did highlight areas where simulation performance could be improved. Review collected by and hosted on G2.com.

I love the simplicity of the app and the layout of the app. The dashboard is very user friendly and I can see all of the local branches that have been cleared. I use this app every day for all clears Review collected by and hosted on G2.com.

I really do not have anything negative that I have noticed when using the Alert Media app. I have yet to run into any issues when using the app. Overall really easy and great app Review collected by and hosted on G2.com.

The accessibility and easy to navigate the website. Easy to exclude individuals on FMLA or leaves, you can create sub groups to send out to a particular department. Review collected by and hosted on G2.com.

Employees are able to block alerts, this is not AlertMedia's fault I am sure people have to be given choice to receive notices. Review collected by and hosted on G2.com.

It’s very easy to use and makes sure everyone gets important updates quickly through phone or email. The customer support team is always responsive and helpful, which makes a big difference. I also like how smoothly it integrated with one of our BPX systems — it didn’t take much effort to get it up and running. Review collected by and hosted on G2.com.

Sometimes the reports are a bit basic, and I wish it gave more detail on who has read or responded to the alerts. Review collected by and hosted on G2.com.

AlertMedia Review: Reliable, Fast, and Incredibly User-Friendly

We've been using AlertMedia for our emergency communication and employee safety needs, and it has truly exceeded our expectations. The platform is intuitive, easy to implement, and provides peace of mind knowing we can instantly communicate with our team in any situation—whether it's a weather alert, system outage, or a critical security update.

One of the standout features is the multi-channel communication—we can reach employees via text, email, voice, app push notifications, and even Slack, ensuring important messages aren’t missed. The real-time threat intelligence and location-based alerts help us act quickly and keep our people informed and safe, no matter where they are.

Customer support is also top-notch. The AlertMedia team is responsive, knowledgeable, and genuinely cares about helping organizations succeed.

Overall, AlertMedia is a must-have tool for any company that prioritizes safety, communication, and operational resilience. Highly recommended. Review collected by and hosted on G2.com.

Somewhat overwhelming to navigate at the beginning. Review collected by and hosted on G2.com.