# Best IT Alerting Software

  *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)*

   IT alerting software delivers notifications for IT systems failures. These tools will monitor systems for poor performance, infrastructure issues, and other IT management issues. These notifications may be delivered via email, SMS, or other means of communication. Companies use these tools to identify issues within their networks, IT infrastructure, and other IT systems to reduce downtime and prevent potential permanent damage. Some tools provide incident logging, historical records, or analysis features to expedite the resolution and recovery processes. [Network monitoring](https://www.g2.com/categories/network-monitoring) and [incident management](https://www.g2.com/categories/incident-management) software solutions have strong ties to IT alerting solutions, but provide a wider breadth of features. In addition to delivering incident notification alerts, network monitoring tools examine and optimize performance while providing detailed performance data for reporting. Incident management solutions provide tools to mitigate issues and standardize IT and DevOps workflows.

To qualify for inclusion in the IT Alerting category, a product must:

- Monitor IT systems for abnormalities
- Automate alerts for incidents
- Deliver notifications to system administrators





## Category Overview

**Total Products under this Category:** 116


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 14,200+ Authentic Reviews
- 116+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best IT Alerting Software At A Glance

- **Leader:** [IBM Instana](https://www.g2.com/products/ibm-instana/reviews)
- **Highest Performer:** [Uptime.com](https://www.g2.com/products/uptime-com/reviews)
- **Easiest to Use:** [xMatters](https://www.g2.com/products/xmatters/reviews)
- **Top Trending:** [Coralogix](https://www.g2.com/products/coralogix/reviews)
- **Best Free Software:** [Dynatrace](https://www.g2.com/products/dynatrace/reviews)


---

**Sponsored**

### Status.io

Status.io is a status page management and incident communication software solution that helps organizations communicate system health, service disruptions, and maintenance events to customers and stakeholders through hosted status pages. Status.io is a type of status page and incident communication solution that helps SaaS providers, DevOps teams, enterprise IT departments, and API providers maintain transparent communication with users during service outages and planned maintenance windows. The platform serves organizations that need to reduce support ticket volume during incidents, maintain customer trust through proactive status updates, and automate status communication through integrations with existing monitoring infrastructure. The software enables users to create and manage public or private status pages that display real-time system health, component-level status information, performance metrics, active incidents, and scheduled maintenance events. Status pages operate on infrastructure separate from the user's primary systems, ensuring availability during outages. The platform supports customization through design tools or custom HTML, CSS, and JavaScript to align status pages with organizational branding. • \*\*Status Page Management\*\*: Create branded status pages displaying overall system health, component status for websites, APIs, mobile apps, and services, real-time performance metrics, active incidents, scheduled maintenance, and historical status updates • \*\*Incident and Maintenance Tracking\*\*: Create, update, and resolve incidents with automatic component status updates, schedule maintenance windows with automated subscriber reminders, and maintain comprehensive event history timelines • \*\*Multi-Channel Notifications\*\*: Send unlimited notifications via email, SMS, webhooks, RSS feeds, iCalendar, IRC, Microsoft Teams, Slack, and Twitter/X, with subscriber preference management for notification channels • \*\*Monitoring Tool Integrations\*\*: Automate status updates through integrations with monitoring and alerting tools including Nagios, New Relic, OpsGenie, PagerDuty, Pingdom, Site24x7, StatusCake, UptimeRobot, Datadog, LogicMonitor, Dynatrace, and Zabbix, with support for custom integrations via Developer API • \*\*Metrics and Analytics\*\*: Display live performance charts using real-time data from Custom Metric API or external sources, tracking response times, uptime percentages, and other performance indicators • \*\*Developer API Access\*\*: Provide programmatic access to status information through public Status API returning JSON format data, enabling API consumers to handle service disruptions programmatically in applications • \*\*Enterprise Security Features\*\*: Support for private status pages with single sign-on authentication via OIDC or SAML Identity Providers including OneLogin, Auth0, Okta, Azure AD, and Google Workspace, with optional IP Access Control The platform infrastructure is distributed across multiple geographic regions and cloud providers to maintain availability and redundancy. Status pages remain accessible when primary infrastructure experiences outages, providing a communication channel during critical incidents. The solution serves organizations ranging from startups to large enterprises managing complex, multi-tenant infrastructure.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1236&secure%5Bdisplayable_resource_id%5D=1236&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1236&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=84907&secure%5Bresource_id%5D=1236&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-alerting%2Fsmall-business&secure%5Btoken%5D=83755dfa8a5882514816c1a7fcd2935a5e01a282bdaf77a1084ee14db1e3253d&secure%5Burl%5D=https%3A%2F%2Fstatus.io%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dprofile&secure%5Burl_type%5D=custom_url)

---

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [IBM Instana](https://www.g2.com/products/ibm-instana/reviews)
  IBM Instana discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and updates application dependency maps in real-time to deliver the context and actionable feedback needed by DevOps to optimize application performance, enable innovation and mitigate risk to help them add value and efficiency to the pipeline. IBM Instana is available on AWS Marketplace.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 463

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.6/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.6/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Company Website:** https://www.ibm.com/us-en
- **Year Founded:** 1911
- **HQ Location:** Armonk, NY
- **Twitter:** @IBM (709,023 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (324,553 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, System Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 41% Mid-Market, 36% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (132 reviews)
- Monitoring (116 reviews)
- Real-time Monitoring (107 reviews)
- Monitoring Capabilities (99 reviews)
- Easy Setup (69 reviews)

**Cons:**

- Expensive (48 reviews)
- Learning Curve (40 reviews)
- User Interface Issues (40 reviews)
- Pricing Issues (39 reviews)
- Difficult Learning (36 reviews)

  ### 2. [Site24x7](https://www.g2.com/products/site24x7/reviews)
  ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applications from desktop and mobile devices. In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot applications, servers and network infrastructure, including private and public clouds. End-user experience monitoring is done from more than 100 locations across the world and various wireless carriers.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 419

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.7/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho (137,251 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,531 employees on LinkedIn®)
- **Phone:** +1 (888) 900-9646 

**Reviewer Demographics:**
  - **Who Uses This:** CEO, CTO
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 45% Mid-Market, 43% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (78 reviews)
- Monitoring (73 reviews)
- Real-time Monitoring (61 reviews)
- Monitoring Features (52 reviews)
- Monitoring Services (49 reviews)

**Cons:**

- Complexity (25 reviews)
- Alert Issues (23 reviews)
- Learning Curve (21 reviews)
- Expensive (20 reviews)
- Not User-Friendly (18 reviews)

  ### 3. [xMatters](https://www.g2.com/products/xmatters/reviews)
  xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 721

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Everbridge](https://www.g2.com/sellers/everbridge)
- **Company Website:** https://www.everbridge.com
- **Year Founded:** 2002
- **HQ Location:** Vienna, VA
- **Twitter:** @Everbridge (4,777 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/33883 (1,580 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Incident Manager
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 61% Enterprise, 26% Mid-Market


#### Pros & Cons

**Pros:**

- Alerting System (76 reviews)
- Ease of Use (66 reviews)
- Alert Management (65 reviews)
- Automation (49 reviews)
- Notifications (48 reviews)

**Cons:**

- Complexity (33 reviews)
- Learning Curve (25 reviews)
- Alert Issues (19 reviews)
- Complex Setup (19 reviews)
- Difficult Setup (19 reviews)

  ### 4. [Datadog](https://www.g2.com/products/datadog/reviews)
  Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 688

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.2/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Datadog](https://www.g2.com/sellers/datadog)
- **Company Website:** https://www.datadoghq.com/
- **Year Founded:** 2010
- **HQ Location:** New York
- **Twitter:** @datadoghq (50,931 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1066442/ (10,625 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, DevOps Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 47% Mid-Market, 33% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (145 reviews)
- Monitoring (144 reviews)
- Real-time Monitoring (122 reviews)
- Features (93 reviews)
- Analytics (88 reviews)

**Cons:**

- Expensive (92 reviews)
- Learning Curve (73 reviews)
- Pricing Issues (71 reviews)
- Cost (65 reviews)
- Learning Difficulty (56 reviews)

  ### 5. [UptimeRobot](https://www.g2.com/products/uptimerobot/reviews)
  The free online uptime monitoring service with an App available for iOS and Android (https://uptimerobot.com). With the Free Plan, you can monitor up to 50 URLs, check for the content of a website (using the keyword monitor), ping your server or monitor your ports in 5-minute intervals. You can create a status page to showcase your uptime. SMS or Call alerts can be bought anytime. Receive notifications via email, phone call, SMS, or integrations like Microsoft Teams, Telegram, Slack, Twitter, Zapier, Pagerduty, Splunk On-Call, Pushbullet, Webhooks, Google Chat, or Pushover. Upgrade to Pro to get more monitors, 1-minute intervals, unlimited status pages that you can customize, share announcements on your status page to which your customers can subscribe and receive them via email. With the Pro Plan, you can monitor SSL certificates or use the Heartbeat monitor to keep an eye on your cron jobs. Adjust and manage your monitoring with maintenance windows or advanced notifications, to avoid getting alerts during maintenance, or to receive notifications after a certain time of downtime.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 280

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.5/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.5/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Uptime Robot](https://www.g2.com/sellers/uptime-robot)
- **Year Founded:** 2010
- **HQ Location:** Sliema, Malta
- **Twitter:** @uptimerobot (17,469 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9396064/ (16 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Founder
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 70% Small-Business, 19% Mid-Market


#### Pros & Cons

**Pros:**

- Notifications (71 reviews)
- Easy Setup (68 reviews)
- Monitoring (61 reviews)
- Ease of Use (53 reviews)
- Reliability (51 reviews)

**Cons:**

- Inadequate Notifications (20 reviews)
- Plan Limitations (13 reviews)
- Expensive (9 reviews)
- Poor UI (9 reviews)
- Limited Monitoring (8 reviews)

  ### 6. [New Relic](https://www.g2.com/products/new-relic/reviews)
  New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle. There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 567

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.5/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.4/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [New Relic](https://www.g2.com/sellers/new-relic)
- **Company Website:** https://newrelic.com
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @newrelic (65,851 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/426253/ (3,029 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 43% Mid-Market, 30% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (97 reviews)
- Real-time Monitoring (95 reviews)
- Monitoring (75 reviews)
- Insights (69 reviews)
- Analytics (62 reviews)

**Cons:**

- Expensive (63 reviews)
- Pricing Issues (53 reviews)
- Complexity (50 reviews)
- Learning Curve (50 reviews)
- Complex Setup (38 reviews)

  ### 7. [Uptime.com](https://www.g2.com/products/uptime-com/reviews)
  Uptime.com provides comprehensive, unified visibility into the availability and performance of critical services. Monitoring tools empower engineering, operations and SRE teams to maintain oversight of their web stack and respond to outages through customizable alerting channels. Uptime.com offers a broad set of monitoring capabilities, including web, network, and email. API and transaction checks offer synthetic monitoring to perform multi-step validations of critical flows and services. Monitor public and private resources through a unified interface that streamlines configuration and alerting. Set up and customize Status Pages with your company branding to communicate incidents and maintenance to both customers and internal teams. Provide a single-page overview that shows your overall service health at a glance. Robust and customizable SLA reporting allows stakeholders to stay informed on incidents and downtime. Scheduled Reports send a breakdown of monitoring status at your chosen frequency and timing. Simple & intuitive industry leading Enterprise-grade features delivered at a fair price, that are continuously improving. Used by small and large businesses, Uptime.com's services scale to any organizational size and structure. G2, Sourceforge and TechRadar Pro have recognized Uptime.com as one of the world’s best uptime monitors for several consecutive years, including current awards.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 340

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Uptime.com](https://www.g2.com/sellers/uptime-com)
- **Company Website:** https://www.Uptime.com
- **Year Founded:** 2013
- **HQ Location:** Longboat Key, Florida
- **Twitter:** @UptimeDotCom (1,245 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/27454224/ (25 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CTO, Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 39% Mid-Market, 36% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (85 reviews)
- Easy Setup (53 reviews)
- Notifications (45 reviews)
- Monitoring Services (44 reviews)
- Monitoring (43 reviews)

**Cons:**

- Complex Configuration (19 reviews)
- Expensive (18 reviews)
- Notification Issues (17 reviews)
- Inadequate Notifications (15 reviews)
- Learning Curve (13 reviews)

  ### 8. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
  Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 943

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.4/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.2/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian)
- **Company Website:** https://www.atlassian.com/
- **Year Founded:** 2002
- **HQ Location:** Sydney and San Francisco
- **Twitter:** @Atlassian (106,006 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/atlassian (21,797 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 42% Mid-Market, 38% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (49 reviews)
- Integrations (33 reviews)
- Automation (32 reviews)
- Ticket Management (31 reviews)
- Features (29 reviews)

**Cons:**

- Learning Curve (35 reviews)
- Complexity (29 reviews)
- Steep Learning Curve (29 reviews)
- Complex Setup (22 reviews)
- Complex UI (16 reviews)

  ### 9. [Dynatrace](https://www.g2.com/products/dynatrace/reviews)
  Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. Learn more at www.dynatrace.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 1,230

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.7/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Dynatrace](https://www.g2.com/sellers/dynatrace)
- **Year Founded:** 2005
- **HQ Location:** Boston, MA
- **Twitter:** @Dynatrace (18,659 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/125999/ (5,950 employees on LinkedIn®)
- **Ownership:** NYSE: DT

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 69% Enterprise, 23% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (84 reviews)
- Debugging (53 reviews)
- Insights (47 reviews)
- Features (44 reviews)
- Monitoring (44 reviews)

**Cons:**

- Learning Curve (43 reviews)
- Missing Features (39 reviews)
- Complexity (29 reviews)
- UX Improvement (26 reviews)
- Learning Difficulty (25 reviews)

  ### 10. [Xurrent IMR](https://www.g2.com/products/xurrent-imr/reviews)
  XurrentIMR (formerly Zenduty) is an end-to-end incident management platform for real-time alerts, task delegation, and SLA compliance. Seamlessly integrating with over 150+ popular monitoring and ticketing tools, it stands as a perfect platform for infrastructure and support teams to effectively handle on-call management and enhance their incident response lifecycle. Zenduty manages the entire incident response lifecycle including alert correlations, incident roles, task delegation, communication management, root cause analysis, response automation, and incident post-mortems. Integration features include: - Fully customizable notifications with on-call schedules - Custom escalation policies to ensure incidents are acknowledged and resolved within SLA limits - Incident roles and task templates/playbooks to ensure effective delegation, better preparedness and elimination of chaos - Personal and channel alerts for service-level incidents - Intelligent alert context to accelerate RCA - Custom alert routing rules - Response automation for building self-healing systems - Incident tags for classification of incidents - Advanced team, service and user-level analytics and reporting Tools we integrate with include Sentry, Datadog, Dynatrace, Grafana, Honeybadger, Loggly, NodePing, Pingdom, Prometheus, Rollbar, Runscope, SignalFX, StatusPage, Sumo Logic, Uptime, Zendesk, API, Splunk, Freshdesk, Raygun, Bitbucket, Jenkins, AWS CloudWatch, Github, Bugsnag, Kayako, CopperEgg, Email, StatusCake, Firebase Crashlytics, AppBeat, Healthchecks.io, OpsDash, Monitis, Checkly, Panopta, Site24x7, Hosted Graphite, LogDNA, Librato, Uptrends, Hosted Graphite, UptimeRobot, Papertrail, Fabric Crashlytics, Pingometer, Atatus, Scout, Graylog, Nagios, New Relic, Outgoing Webhook, CircleCI(beta), Logentries, Slack, Logzio, Humio, Lightstep, Sysdig, AppOptics, StatHat, ThousandEyes, Wormly, WaveFront, Zabbix, Icinga2, Jira, Jira Service Desk, ServiceNow, BMC Remedy and Splunk Legacy


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 157

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent)
- **Company Website:** https://www.xurrent.com/
- **Year Founded:** 2010
- **HQ Location:** Santa Barbara, US
- **Twitter:** @4me (254 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/xurrent/ (165 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 48% Mid-Market, 27% Small-Business


#### Pros & Cons

**Pros:**

- Alert Management (25 reviews)
- Ease of Use (19 reviews)
- Integrations (16 reviews)
- Customer Support (11 reviews)
- Intuitive (11 reviews)

**Cons:**

- Notification Issues (6 reviews)
- Missing Features (5 reviews)
- Feature Issues (4 reviews)
- Scheduling Issues (4 reviews)
- Integration Issues (3 reviews)

  ### 11. [PagerDuty](https://www.g2.com/products/pagerduty/reviews)
  PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 902

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.6/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [PagerDuty](https://www.g2.com/sellers/pagerduty)
- **Company Website:** https://www.pagerduty.com/
- **Year Founded:** 2009
- **HQ Location:** San Francisco, CA
- **Twitter:** @pagerduty (24,705 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/482819/ (1,288 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 44% Mid-Market, 38% Enterprise


#### Pros & Cons

**Pros:**

- Alert Notifications (21 reviews)
- Alerting System (19 reviews)
- Alert Management (17 reviews)
- Ease of Use (15 reviews)
- Easy Integrations (15 reviews)

**Cons:**

- Alert Issues (12 reviews)
- Expensive (8 reviews)
- Complexity (7 reviews)
- Inefficient Alert System (7 reviews)
- Complex UI (6 reviews)

  ### 12. [Rakuten SixthSense Observability](https://www.g2.com/products/rakuten-sixthsense-observability/reviews)
  In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability - a next-generation APM tool that transforms the way you monitor, analyze, and optimize your applications and infrastructure. With its robust suite of features and advanced analytics, Rakuten SixthSense Observability empowers you to proactively identify and resolve issues, streamline operations, and enhance customer experiences. Key Capabilities: • Comprehensive Monitoring and Alerting: Rakuten SixthSense Observability offers end-to-end monitoring of your applications, infrastructure, and network performance. With real-time alerting and customizable dashboards, you can quickly detect issues and gain actionable insights into the health and performance of your systems. • Distributed Tracing and Correlation: Gain full visibility into your application's performance with distributed tracing, which tracks transactions and requests across multiple services and components. This feature helps you identify bottlenecks, latency issues, and errors, making it easier to optimize your application and enhance customer experiences. • Anomaly Detection and Machine Learning: Leverage Rakuten SixthSense's advanced machine learning capabilities to automatically identify unusual patterns and deviations in application performance and resource utilization. This proactive approach enables you to detect and resolve issues before they impact your business and customers. • Advanced Analytics and Visualization: Rakuten SixthSense's rich data visualization and analytics tools allow you to dive deep into your application performance data. Generate custom reports, analyze trends, and uncover hidden patterns that can drive continuous improvement and optimization. • Log Management and Integration: Effortlessly collect, analyze, and store logs from various sources with Rakuten SixthSense's integrated log management feature. This seamless integration enables you to correlate log data with performance metrics and traces, providing a comprehensive understanding of your application's behaviour. • Scalability and Flexibility: Rakuten SixthSense Observability is built to scale with your growing business needs, supporting a wide range of applications, services, and infrastructure. Its flexible architecture allows you to customize the tool to your specific requirements and integrate it with other monitoring and observability solutions. Current Feature set: • Application Performance Monitoring: Full stack visibility across Java, PHP, Node.js, Python, Go and a lot more! Key Features include, Distributed Tracing, Profiling, Database Monitoring • Infrastructure Monitoring: Get a birds-eye view of your infrastructure health and gain granular insights with easy deployment Key Features include Kubernetes, VMs, Web Servers, Cloud Integrations • Digital Experience Monitoring: Improve the end-user experience of your applications mapped with contextual information of application performance metrics • Browser Monitoring: Metrics to optimize end users’ experience and help in improving application performance. • Mobile Monitoring: Monitor crashes, performance & usage metrics for your mobile applications • Synthetic Monitoring: Stimulate end-user transactions using low code, no code test scripts • VM Monitoring: VM monitoring capability lets you view your infrastructure performance and health of servers, virtual machines, containers, databases etc. at a glance. • SixthSense Cognitive Engine: Modern observability and the proactive approach using artificial intelligence. The application uses different AI/ML algorithms that can predict performance metrics with an accuracy of up to 98% and a confidence level of 90%.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 52

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Rakuten SixthSense](https://www.g2.com/sellers/rakuten-sixthsense-f1af4c23-8be7-4bf4-a775-a4d50eebce5d)
- **Year Founded:** 2016
- **HQ Location:** Bengaluru, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/rakuten-sixthsense/ (12 employees on LinkedIn®)
- **Ownership:** TYO: 4755

**Reviewer Demographics:**
  - **Who Uses This:** Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Games
  - **Company Size:** 47% Enterprise, 38% Mid-Market


#### Pros & Cons

**Pros:**

- Monitoring (11 reviews)
- Alerting System (9 reviews)
- Customer Support (9 reviews)
- Ease of Use (9 reviews)
- Implementation Ease (9 reviews)

**Cons:**

- Complex Setup (3 reviews)
- Poor Documentation (3 reviews)
- Alert Issues (2 reviews)
- Inefficient Alert System (2 reviews)
- Insufficient Information (2 reviews)

  ### 13. [Freshservice](https://www.g2.com/products/freshservice/reviews)
  Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 1,275

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Company Website:** https://www.freshworks.com/
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc (19,028 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,344 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, IT Director
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 61% Mid-Market, 21% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (158 reviews)
- Features (89 reviews)
- Automation (75 reviews)
- Ticketing System (67 reviews)
- Ticket Management (61 reviews)

**Cons:**

- Missing Features (54 reviews)
- Limited Features (42 reviews)
- Learning Curve (36 reviews)
- Limited Customization (33 reviews)
- Ticketing Issues (27 reviews)

  ### 14. [Better Stack](https://www.g2.com/products/better-stack/reviews)
  Better Stack is an eBPF-based, AI SRE observability tool. It helps engineers ship high-quality software faster and be the hero of their engineering teams.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 314

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.5/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.5/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.6/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Better Stack](https://www.g2.com/sellers/better-stack-3c077b8c-37c5-4d79-9e19-15cf3bd1960b)
- **Company Website:** https://betterstack.com/
- **Year Founded:** 2021
- **HQ Location:** San Francisco, CA
- **Twitter:** @BetterStackHQ (10,341 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/betterstack/ (29 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, CTO
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 88% Small-Business, 8% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (114 reviews)
- Easy Setup (93 reviews)
- User Interface (71 reviews)
- Setup Ease (54 reviews)
- Alerting System (52 reviews)

**Cons:**

- Expensive (22 reviews)
- Missing Features (22 reviews)
- Limited Features (13 reviews)
- Pricing Issues (13 reviews)
- Log Management (12 reviews)

  ### 15. [Checkmk](https://www.g2.com/products/checkmk/reviews)
  Checkmk is a full-stack monitoring and observability platform designed to provide unified visibility into hybrid IT infrastructures. With more than 2,000 built-in integrations, it offers broad coverage across networks, servers, cloud workloads, Kubernetes and applications. The platform is highly automated, featuring auto-discovery of hosts and services and rule-based configuration to reduce manual setup. It is highly scalable, capable of efficiently monitoring thousands of hosts and millions of services. A central web-based interface allows users to manage configuration, visualize data with customizable dashboards, and track system performance over time. Checkmk is available as packages for all common Linux distributions, as a virtual or physical appliance, through AWS and Azure Marketplace images, or as SaaS. Checkmk is available in four editions: Checkmk Community offers free and open source monitoring for small infrastructures. Checkmk Pro allows for monitoring at speed and scale for data center infrastructures. Checkmk Ultimate offers full-stack observability for hybrid and cloud-native infrastructures which is also available with multi-tenancy and data segregation to support security and compliance. And Checkmk Cloud for full-stack observability for hybrid and cloud-native infrastructures in a SaaS platform. Available extensions include synthetic monitoring and OpenTelemetry for application monitoring. The Checkmk Relay enables secure data collection for segmented networks using outbound-only communication, supporting fully air-gapped and zero-inbound monitoring deployments. Checkmk supports integration with ITSM tools and third-party platforms, enabling automatic ticket creation and consistent alerting. Features such as forecasting, capacity planning, and asset inventory as well as lifecycle management and auto-registration help teams manage dynamic IT environments. Monitoring capabilities: - Monitoring of hybrid infrastructures: cloud, on-premises, virtual, and container environments. - 2000+ built-in integrations networks, servers, cloud workloads, Kubernetes and applications out-of-the-box dashboards provide key metrics for AWS and Azure environments, Linux and Windows servers, and Kubernetes clusters. - Automated discovery and configuration. - Alerting with native ITSM integrations. Operational benefits: - Provides insights into system health, capacity trends, and future resource needs through built-in assessments and forecasting tools. - Reduces manual effort with auto-discovery, rule-based configuration, and centralized agent management as well as auto-registration and host lifecycle management. - Accelerates incident response time by using custom self-healing workflows via the ‘Alert Handler’. - Allows creation of tailored dashboards and views to focus on the most relevant metrics for each team. - Maintains an up-to-date inventory of hardware and software assets, enriched with live monitoring data. - Supports distributed monitoring and can handle massive amounts of data. Why choose Checkmk? - Cost Efficiency: Transparent pricing model with a strong price-performance ratio - Security: Meets stringent security requirements, including fully air-gapped deployments and zero-inbound monitoring. - Visibility: Delivers broad and deep visibility with flexible deployment options. - Scalability: Scales efficiently to support large, distributed environments with high host and service counts. - Extensibility: Supports custom plug-ins, integrations, synthetic monitoring to monitor you applications from the user’s perspective and OpenTelemetry for application monitoring. Customers include: Adobe, Cloudera, Fujitsu, Siemens, Orange, VW, HP, Zalando, Fitbit, NEC, Continental, NHL, Capgemini, Sixt, Intesa SanPaolo


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 282

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.1/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Checkmk](https://www.g2.com/sellers/checkmk)
- **Company Website:** https://checkmk.com/
- **Year Founded:** 2007
- **HQ Location:** Munich, DE
- **Twitter:** @checkmk (1,757 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/11824415/ (223 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Engineer, Systemadministrator
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 42% Mid-Market, 41% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (27 reviews)
- Monitoring (24 reviews)
- Monitoring Services (23 reviews)
- Flexibility (21 reviews)
- Real-time Monitoring (19 reviews)

**Cons:**

- Learning Curve (18 reviews)
- Difficult Learning (15 reviews)
- Learning Difficulty (12 reviews)
- Complex Configuration (11 reviews)
- Complex Setup (10 reviews)

  ### 16. [Pandora FMS](https://www.g2.com/products/pandora-fms/reviews)
  Pandora FMS is a unified monitoring and observability platform designed to consolidate visibility, alerting, reporting, and automation across heterogeneous IT environments. Instead of combining multiple point tools for networks, servers, applications, and cloud services, Pandora FMS centralizes data collection and operational workflows in a single console, reducing integration effort and operational complexity in on-premise, hybrid, and multi-cloud architectures. The platform collects telemetry using multiple methods, including agents, remote checks, standard protocols (e.g., SNMP/WMI), APIs, and log/event ingestion. This enables teams to monitor infrastructure and services end-to-end, correlate signals, and maintain consistent alerting policies and dashboards across distributed estates. Pandora FMS also supports capacity and trend analysis to anticipate resource constraints and identify recurring patterns, and includes AI-assisted capabilities for anomaly detection and automated thresholds to surface hard-to-spot operational signals. Pandora FMS is extensible through a large plugin ecosystem (500+ plugins and integrations), covering a wide range of enterprise and infrastructure technologies such as SAP, Oracle, Citrix, JBoss, VMware, AWS, SQL Server, Red Hat, and WebSphere. This extensibility helps organizations standardize monitoring across legacy and modern stacks without redesigning their monitoring approach per technology. Core capabilities: -Unified monitoring for networks, servers, applications, cloud services, endpoints, and logs -Centralized alerting, event correlation, dashboards, and scheduled reporting -Flexible data collection via agents, remote checks, APIs, and plugins -Scalability for distributed environments and large numbers of monitored elements -Analytics for trend/capacity planning plus AI-assisted anomaly detection and dynamic thresholds -A key differentiator is direct vendor support, which simplifies escalation and ensures continuity of expertise for deployment, tuning, and ongoing operations.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 216

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.1/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Pandora FMS](https://www.g2.com/sellers/pandora-fms)
- **Company Website:** https://pandorafms.com/
- **Year Founded:** 2004
- **HQ Location:** Madrid, Spain
- **Twitter:** @pandorafms (5,470 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/pandora-pfms/ (57 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Data Analyst
  - **Top Industries:** Information Technology and Services, Telecommunications
  - **Company Size:** 51% Mid-Market, 38% Small-Business


#### Pros & Cons

**Pros:**

- Monitoring (139 reviews)
- Ease of Use (114 reviews)
- Real-time Monitoring (96 reviews)
- Flexibility (64 reviews)
- Network Monitoring (61 reviews)

**Cons:**

- Learning Curve (45 reviews)
- Complex Setup (32 reviews)
- Learning Difficulty (30 reviews)
- Difficult Learning (28 reviews)
- Complex Configuration (27 reviews)

  ### 17. [SIGNL4](https://www.g2.com/products/signl4-derdack/reviews)
  SIGNL4 stands out as the ultimate solution for mobile alerting and team mobilization in the event of a critical incident, ensuring rapid response when it matters most. SIGNL4 is designed to enhance communication and operational efficiency for organizations facing critical system failures, urgent service requests, or incidents. By bridging the gap between technical systems and the personnel responsible for addressing issues, SIGNL4 ensures that the right individuals are notified promptly, enabling a swift and effective response. This solution is particularly beneficial for industries that rely heavily on IT, IoT, and SCADA systems, as well as organizations with field workers and engineers. SIGNL4 caters to a diverse audience, including IT administrators, facility managers, and emergency response teams, all of whom require immediate notifications to manage incidents effectively. The platform's ability to integrate with over 150 verified systems means that it can seamlessly enhance existing workflows, making it a versatile tool for various operational contexts. Key features of SIGNL4 include persistent mobile push notifications, SMS, and voice calls, all of which come with acknowledgment tracking and escalation capabilities. This multi-channel alerting ensures that critical messages reach the intended recipients without delay, reducing the risk of oversight during emergencies. Additionally, integrated duty and shift scheduling allows organizations to automate the alerting process, ensuring that the appropriate personnel are notified based on their availability and role. The convenience of interfaces such as email, webhooks, and two-way connectors further enhances SIGNL4's functionality. These features facilitate the integration of mobile alerting into existing systems, allowing organizations to leverage their current infrastructure while improving incident response capabilities. By providing a comprehensive solution that combines real-time notifications with effective tracking and escalation, SIGNL4 empowers organizations to respond to critical alerts and incidents up to ten times faster than traditional methods. Overall, SIGNL4 stands out in the mobile alerting category by offering a robust and flexible platform that meets the needs of various industries. Its ability to streamline communication and enhance response times makes it an invaluable tool for organizations striving to maintain operational continuity in the face of challenges.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 82

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.7/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Derdack](https://www.g2.com/sellers/derdack)
- **Company Website:** https://www.derdack.com
- **Year Founded:** 1999
- **HQ Location:** Potsdam, Germany
- **Twitter:** @Derdack (10,204 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/136208/ (32 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Government Administration
  - **Company Size:** 37% Small-Business, 34% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (11 reviews)
- Features (11 reviews)
- Alerting System (9 reviews)
- Alert Management (8 reviews)
- Customer Support (8 reviews)

**Cons:**

- Integration Issues (3 reviews)
- Expensive (2 reviews)
- Missing Features (2 reviews)
- Notification Issues (2 reviews)
- Complex UI (1 reviews)

  ### 18. [Dash0](https://www.g2.com/products/dash0/reviews)
  Dash0 is the only OpenTelemetry Native observability platform built with developers in mind. With granular, resource-centric monitoring, Dash0 provides real-time visibility across your applications and infrastructure. Its simple, transparent pricing and seamless integration with open standards like Perses, PromQL, and Kubernetes make it a breeze to use. Dash0 helps you quickly spot issues and optimize performance with actionable insights from logs, traces, and metrics, all in one place.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 41

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.9/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Dash0](https://www.g2.com/sellers/dash0-d8c455c3-cd78-4a96-904e-add5fd91946b)
- **Company Website:** https://www.dash0.com
- **Year Founded:** 2023
- **HQ Location:** New York
- **Twitter:** @dash0hq (2,289 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/dash0hq (109 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 50% Small-Business, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (31 reviews)
- Customer Support (30 reviews)
- User Interface (24 reviews)
- Easy Setup (20 reviews)
- Easy Integrations (18 reviews)

**Cons:**

- Limited Features (10 reviews)
- Feature Deficiency (9 reviews)
- Missing Features (9 reviews)
- Limited Customization (6 reviews)
- Feature Limitations (5 reviews)

  ### 19. [Pulsetic](https://www.g2.com/products/pulsetic/reviews)
  Pulsetic is a comprehensive website uptime monitoring solution that enables businesses to safeguard their online operations and maintain customer trust. The service delivers real-time browser monitoring and alerts via multiple channels, including phone call, SMS, email, and Slack, ensuring that website downtime is immediately identified and addressed. Additionally, Pulsetic features customizable status pages that provide transparent and up-to-date information to customers regarding website incidents, as well as status badges that allow for easy, on-demand status checks without the need to navigate away from the current page.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 209

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.5/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.5/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.5/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Pulsetic](https://www.g2.com/sellers/pulsetic)
- **HQ Location:** N/A
- **Twitter:** @getpulsetic (141 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, Founder
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 84% Small-Business, 10% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (45 reviews)
- Monitoring Services (27 reviews)
- Easy Setup (23 reviews)
- Notifications (20 reviews)
- User Interface (18 reviews)

**Cons:**

- Limited Free Services (6 reviews)
- Limitations (5 reviews)
- Monitoring Issues (5 reviews)
- Expensive (3 reviews)
- Plan Limitations (3 reviews)

  ### 20. [Amazon Simple Notification Service (SNS)](https://www.g2.com/products/amazon-simple-notification-service-sns/reviews)
  Amazon Simple Notification Service (SNS) is a fully managed messaging service that enables the decoupling of microservices, distributed systems, and serverless applications. It facilitates the seamless transmission of messages from publishers to subscribers through a publish/subscribe (pub/sub) model, supporting a variety of communication protocols. Key Features and Functionality: - Multiple Protocol Support: SNS delivers messages to various endpoints, including Amazon SQS queues, AWS Lambda functions, HTTP/S webhooks, email, SMS, and mobile push notifications. - Message Filtering: Subscribers can define filter policies to receive only relevant messages, reducing unnecessary processing. - Message Batching: Supports publishing multiple messages in a single API request, optimizing throughput and reducing costs. - Message Durability: Ensures high availability by storing messages across multiple, geographically separated servers and data centers. - Security Features: Offers message encryption using AWS Key Management Service (KMS) and supports private communication channels via AWS PrivateLink. Primary Value and User Solutions: Amazon SNS simplifies the development of event-driven applications by providing a reliable and scalable messaging infrastructure. It enables real-time communication between decoupled components, enhancing system resilience and scalability. By supporting multiple delivery protocols and offering features like message filtering and batching, SNS allows developers to build efficient and cost-effective applications. Its integration with other AWS services further streamlines workflows, making it a versatile solution for various messaging needs.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 82

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.6/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.4/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.6/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud (2,223,984 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®)
- **Ownership:** NASDAQ: AMZN

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 46% Small-Business, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Cloud Storage (7 reviews)
- Cost Saving (6 reviews)
- Scalability (5 reviews)
- Security Protection (4 reviews)
- Ease of Use (3 reviews)

**Cons:**

- Complexity Issues (6 reviews)
- Learning Curve (5 reviews)
- Complexity (4 reviews)
- Expensive (3 reviews)
- Slow Performance (2 reviews)

  ### 21. [Coralogix](https://www.g2.com/products/coralogix/reviews)
  Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events, enhancing operational efficiency and reducing total cost of ownership by up to 70%. Coralogix stands out for its simple pricing model, based solely on data volume ingested and retained, and offers free, fast customer support with less than 30 second response time and 1 hour resolution time. Our platform covers the entire range of observability with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all streamlined for quick integration and immediate value. Components within the stream store the system state to provide stateful insights and real-time alerting without ever needing to index the data — so there are never any trade-offs to achieve observability. Once ingested, parsed, and enriched, data is written remotely to an archive bucket controlled by the client. The archive can be queried directly at any time, from the platform UI or via CLI, giving users infinite retention with full control over, and access to, their data. View and query your data from any dashboard using any syntax. Coralogix has successfully completed relevant security and privacy compliances by BDO including GDPR, SOC 2, PCI, HIPAA, and ISO 27001/27701.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 339

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.4/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Coralogix](https://www.g2.com/sellers/coralogix)
- **Company Website:** https://www.coralogix.com
- **Year Founded:** 2014
- **HQ Location:** San Francisco, CA
- **Twitter:** @Coralogix (4,076 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3763125/ (583 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, DevOps Engineer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 53% Mid-Market, 34% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (82 reviews)
- Log Management (70 reviews)
- Customer Support (65 reviews)
- Real-time Monitoring (57 reviews)
- User Interface (57 reviews)

**Cons:**

- Learning Curve (25 reviews)
- Missing Features (25 reviews)
- Difficult Learning (24 reviews)
- Slow Performance (24 reviews)
- Learning Difficulty (22 reviews)

  ### 22. [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews)
  SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments. Targeted at IT professionals and organizations that require robust monitoring capabilities, SolarWinds Observability caters to a wide range of use cases. It is particularly beneficial for businesses operating in hybrid environments, where the integration of on-premises and cloud resources is essential. The solution allows users to gain a holistic view of their networks, applications, databases, and user experiences, thereby facilitating better decision-making and operational efficiency. This is especially crucial in today’s fast-paced digital landscape, where downtime can significantly impact service reliability and customer satisfaction. One of the standout features of SolarWinds Observability is its built-in intelligence powered by AIOps capabilities. This functionality accelerates issue remediation by enabling users to detect, troubleshoot, and resolve problems more efficiently. The advanced predictive analysis and anomaly-based alerts help organizations proactively address potential issues before they escalate, ultimately reducing downtime and enhancing service reliability. Additionally, the solution's log pattern analysis further streamlines the troubleshooting process, allowing IT teams to focus on strategic initiatives rather than being bogged down by operational challenges. SolarWinds Observability offers flexibility in deployment, providing users with the option to choose between self-hosted and SaaS models. The self-hosted option integrates seamlessly with other SolarWinds services, such as security and storage monitoring, while the SaaS option is tailored for deeper monitoring of custom and cloud-based applications. This adaptability ensures that organizations can select the deployment method that best aligns with their operational needs and infrastructure. Moreover, SolarWinds Observability stands out by consolidating multiple monitoring tools into a single, integrated solution. This not only simplifies the monitoring process but also helps organizations reduce costs associated with managing disparate systems. By offering comprehensive visibility across hybrid IT environments, SolarWinds Observability empowers organizations to optimize their operations and enhance overall performance.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 787

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.2/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc)
- **Company Website:** https://www.solarwinds.com
- **Year Founded:** 1999
- **HQ Location:** Austin, TX
- **Twitter:** @solarwinds (19,618 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,818 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Network Engineer, Network Administrator
  - **Top Industries:** Information Technology and Services, Hospital & Health Care
  - **Company Size:** 45% Enterprise, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (64 reviews)
- Monitoring (63 reviews)
- Monitoring Performance (55 reviews)
- Monitoring Capabilities (51 reviews)
- User Interface (41 reviews)

**Cons:**

- Expensive (35 reviews)
- Learning Curve (21 reviews)
- Integration Issues (20 reviews)
- Complex Setup (19 reviews)
- Configuration Difficulty (18 reviews)

  ### 23. [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews)
  Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so they can collaborate and solve problems. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolution with reduced downtime. Stakeholders can gain visibility to critical incidents and steps taken to resolve them.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 52

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.6/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco (721,388 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,742 employees on LinkedIn®)
- **Ownership:** NASDAQ:CSCO

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 46% Mid-Market, 35% Enterprise


#### Pros & Cons

**Pros:**

- Alerting System (1 reviews)
- Alert Management (1 reviews)
- Analytics (1 reviews)
- Customer Support (1 reviews)
- Customization (1 reviews)

**Cons:**

- Complexity (1 reviews)
- Complex UI (1 reviews)
- Difficult Customization (1 reviews)
- Feature Limitations (1 reviews)
- Limited Features (1 reviews)

  ### 24. [AlertOps](https://www.g2.com/products/alertops/reviews)
  AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 150

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [AlertOps](https://www.g2.com/sellers/alertops)
- **Year Founded:** 2019
- **HQ Location:** Bloomingdale, IL
- **Twitter:** @AlertOps (1,341 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5396593/ (49 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Service Manager, Systems Engineer
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 71% Small-Business, 22% Mid-Market


#### Pros & Cons

**Pros:**

- Alert Management (8 reviews)
- Customer Support (7 reviews)
- Customer Satisfaction (6 reviews)
- Easy Setup (6 reviews)
- Team Collaboration (6 reviews)

**Cons:**

- Scheduling Issues (4 reviews)
- Complex UI (2 reviews)
- Complexity (1 reviews)
- Delays (1 reviews)
- Distracting Design (1 reviews)

  ### 25. [incident.io](https://www.g2.com/products/incident-io/reviews)
  Incidents can be stressful, but they don’t have to be. incident.io helps tech-led businesses navigate incidents from declaration to post-mortem and well beyond. Built on the experience from thousands of incidents, from small bugs to SEV-1’s, incident.io eliminates anxiety, uncertainty, and chaos experienced by responders during an incident. With an elegantly-designed interface, streamlined and transparent communication channels via Slack, and powerful workflows that bring automation and flexibility to your response process, incident.io minimizes communication silos and helps eliminate manual processes. With incident.io, you can focus on improving your product’s reliability and reducing downtime. With over a dozen integrations with popular tools like PagerDuty, Jira, and Backstage, incident.io ensures seamless connectivity throughout the incident response process. Trusted by industry-leading companies, including Etsy, monday.com, and Skyscanner, incident.io empowers faster incident resolution and cultivates shared understanding of roles and responsibilities among your team members. End-to-end incident management from the first alert to the final follow-up, with On-call, incident response, and status pages in one powerful incident management platform. Leveraging powerful dashboards that provide deep insights, engineering teams can learn from past incidents and apply cumulative knowledge to build more resilient products. With an intuitive interface that can be used by everyone — from the SRE, to the CS rep, to the CEO — and a seamless user experience, incident.io meaningfully improves your incident management process so that you can spend less time responding to incidents and more time fostering customer trust.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 179

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.8/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.5/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [incident.io](https://www.g2.com/sellers/incident-io)
- **Company Website:** https://incident.io
- **Year Founded:** 2021
- **HQ Location:** New York, US
- **Twitter:** @incident_io (3,634 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/incident-io/ (180 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Senior Software Engineer, Site Reliability Engineer
  - **Top Industries:** Financial Services, Computer Software
  - **Company Size:** 67% Mid-Market, 20% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (29 reviews)
- Customer Support (27 reviews)
- Slack Integration (24 reviews)
- Integrations (20 reviews)
- Customer Satisfaction (18 reviews)

**Cons:**

- Missing Features (8 reviews)
- Limited Features (7 reviews)
- Feature Issues (4 reviews)
- Integration Issues (3 reviews)
- Confusion (2 reviews)



## Parent Category

[IT Management Software](https://www.g2.com/categories/it-management)



## Related Categories

- [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm)
- [Incident Management Software](https://www.g2.com/categories/incident-management)
- [Cloud Infrastructure Monitoring  Software](https://www.g2.com/categories/cloud-infrastructure-monitoring)