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Best IT Alerting Software for Small Business

Tian Lin
TL
Researched and written by Tian Lin

Products classified in the overall IT Alerting category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business IT Alerting to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business IT Alerting category.

In addition to qualifying for inclusion in the IT Alerting Software category, to qualify for inclusion in the Small Business IT Alerting Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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35 Listings in Small Business IT Alerting Available

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    G2 Score
Site24x7
(406)4.6 out of 5
5th Easiest To Use in IT Alerting software
Save to My Lists
Entry Level Price:$9/month 11 monitors
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applic

    Users
    • CEO
    • CTO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 45% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Site24x7 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    145
    Ease of Use
    142
    Real-time Monitoring
    122
    Monitoring Services
    111
    Monitoring Features
    108
    Cons
    Alert Issues
    44
    Learning Curve
    36
    Missing Features
    35
    Complex Configuration
    32
    Expensive
    31
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Site24x7 features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Quality of Support
    Average: 9.0
    8.8
    Ease of Use
    Average: 8.9
    8.8
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ManageEngine
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,898 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    589 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applic

Users
  • CEO
  • CTO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 45% Mid-Market
  • 43% Small-Business
Site24x7 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
145
Ease of Use
142
Real-time Monitoring
122
Monitoring Services
111
Monitoring Features
108
Cons
Alert Issues
44
Learning Curve
36
Missing Features
35
Complex Configuration
32
Expensive
31
View All Pros and Cons
Site24x7 features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.7
Quality of Support
Average: 9.0
8.8
Ease of Use
Average: 8.9
8.8
Ease of Admin
Average: 8.7
Seller Details
Seller
ManageEngine
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,898 Twitter followers
LinkedIn® Page
www.linkedin.com
589 employees on LinkedIn®
xMatters
(712)4.5 out of 5
Optimized for quick response
1st Easiest To Use in IT Alerting software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMat

    Users
    • Software Engineer
    • Incident Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 64% Enterprise
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • xMatters Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    73
    Ease of Use
    64
    Alert Management
    59
    Notifications
    51
    Integrations
    45
    Cons
    Complexity
    35
    Learning Curve
    28
    Difficult Setup
    17
    Complex Setup
    16
    Integration Issues
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • xMatters features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Quality of Support
    Average: 9.0
    8.8
    Ease of Use
    Average: 8.9
    8.8
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Everbridge
    Company Website
    Year Founded
    2002
    HQ Location
    Vienna, VA
    Twitter
    @Everbridge
    4,786 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,580 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMat

Users
  • Software Engineer
  • Incident Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 64% Enterprise
  • 25% Mid-Market
xMatters Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
73
Ease of Use
64
Alert Management
59
Notifications
51
Integrations
45
Cons
Complexity
35
Learning Curve
28
Difficult Setup
17
Complex Setup
16
Integration Issues
15
View All Pros and Cons
xMatters features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.1
Quality of Support
Average: 9.0
8.8
Ease of Use
Average: 8.9
8.8
Ease of Admin
Average: 8.7
Seller Details
Seller
Everbridge
Company Website
Year Founded
2002
HQ Location
Vienna, VA
Twitter
@Everbridge
4,786 Twitter followers
LinkedIn® Page
www.linkedin.com
1,580 employees on LinkedIn®
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Better Stack
(305)4.8 out of 5
2nd Easiest To Use in IT Alerting software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Better Stack is a radically better observability tool. It helps engineers ship higher-quality software faster and be the hero of their engineering teams.

    Users
    • CEO
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 89% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Better Stack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    111
    Easy Setup
    91
    User Interface
    72
    Alerting System
    52
    Setup Ease
    51
    Cons
    Expensive
    22
    Missing Features
    22
    Limited Features
    13
    Pricing Issues
    13
    Log Management
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Better Stack features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.5
    Quality of Support
    Average: 9.0
    9.5
    Ease of Use
    Average: 8.9
    9.7
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Better Stack
    Company Website
    Year Founded
    2021
    HQ Location
    San Francisco, CA
    Twitter
    @BetterStackHQ
    9,845 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Better Stack is a radically better observability tool. It helps engineers ship higher-quality software faster and be the hero of their engineering teams.

Users
  • CEO
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 89% Small-Business
  • 7% Mid-Market
Better Stack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
111
Easy Setup
91
User Interface
72
Alerting System
52
Setup Ease
51
Cons
Expensive
22
Missing Features
22
Limited Features
13
Pricing Issues
13
Log Management
12
View All Pros and Cons
Better Stack features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.5
Quality of Support
Average: 9.0
9.5
Ease of Use
Average: 8.9
9.7
Ease of Admin
Average: 8.7
Seller Details
Seller
Better Stack
Company Website
Year Founded
2021
HQ Location
San Francisco, CA
Twitter
@BetterStackHQ
9,845 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
IBM Instana
(447)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $18.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Instana’s Enterprise Observability Platform, powered by automated Application Performance Monitoring, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Insta

    Users
    • Software Engineer
    • System Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • IBM Instana Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    116
    Monitoring
    95
    Real-time Monitoring
    89
    Monitoring Capabilities
    79
    Easy Setup
    53
    Cons
    Expensive
    39
    User Interface Issues
    35
    Pricing Issues
    30
    Learning Curve
    29
    Difficult Learning
    28
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • IBM Instana features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Quality of Support
    Average: 9.0
    8.6
    Ease of Use
    Average: 8.9
    8.4
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    IBM
    Company Website
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    708,686 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339,241 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Instana’s Enterprise Observability Platform, powered by automated Application Performance Monitoring, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Insta

Users
  • Software Engineer
  • System Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Mid-Market
  • 38% Enterprise
IBM Instana Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
116
Monitoring
95
Real-time Monitoring
89
Monitoring Capabilities
79
Easy Setup
53
Cons
Expensive
39
User Interface Issues
35
Pricing Issues
30
Learning Curve
29
Difficult Learning
28
View All Pros and Cons
IBM Instana features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.6
Quality of Support
Average: 9.0
8.6
Ease of Use
Average: 8.9
8.4
Ease of Admin
Average: 8.7
Seller Details
Seller
IBM
Company Website
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
708,686 Twitter followers
LinkedIn® Page
www.linkedin.com
339,241 employees on LinkedIn®
Uptime.com
(322)4.6 out of 5
Optimized for quick response
4th Easiest To Use in IT Alerting software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Uptime.com website monitoring solutions provide unmatched visibility and availability, empowering engineering, operations and SRE teams to monitor & respond to their most essential services. Simpl

    Users
    • CTO
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 38% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Uptime.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    60
    Monitoring Services
    39
    Monitoring
    36
    Notifications
    35
    Easy Setup
    32
    Cons
    Complex Configuration
    15
    Notification Issues
    15
    Expensive
    13
    Inadequate Notifications
    13
    Difficult Setup
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Uptime.com features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Quality of Support
    Average: 9.0
    9.3
    Ease of Use
    Average: 8.9
    9.0
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Uptime.com
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @UptimeDotCom
    1,256 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Uptime.com website monitoring solutions provide unmatched visibility and availability, empowering engineering, operations and SRE teams to monitor & respond to their most essential services. Simpl

Users
  • CTO
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 38% Mid-Market
  • 36% Small-Business
Uptime.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
60
Monitoring Services
39
Monitoring
36
Notifications
35
Easy Setup
32
Cons
Complex Configuration
15
Notification Issues
15
Expensive
13
Inadequate Notifications
13
Difficult Setup
12
View All Pros and Cons
Uptime.com features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.3
Quality of Support
Average: 9.0
9.3
Ease of Use
Average: 8.9
9.0
Ease of Admin
Average: 8.7
Seller Details
Seller
Uptime.com
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@UptimeDotCom
1,256 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
Pulsetic
(208)4.8 out of 5
3rd Easiest To Use in IT Alerting software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pulsetic is a comprehensive website uptime monitoring solution that enables businesses to safeguard their online operations and maintain customer trust. The service delivers real-time browser monitori

    Users
    • Owner
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 85% Small-Business
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Pulsetic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    49
    Monitoring Services
    30
    Easy Setup
    26
    Notifications
    20
    Reliability
    17
    Cons
    Limited Free Services
    6
    Limitations
    5
    Monitoring Issues
    5
    Expensive
    3
    Plan Limitations
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pulsetic features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    9.6
    Quality of Support
    Average: 9.0
    9.5
    Ease of Use
    Average: 8.9
    9.6
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pulsetic
    HQ Location
    N/A
    Twitter
    @getpulsetic
    139 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pulsetic is a comprehensive website uptime monitoring solution that enables businesses to safeguard their online operations and maintain customer trust. The service delivers real-time browser monitori

Users
  • Owner
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 85% Small-Business
  • 10% Mid-Market
Pulsetic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
49
Monitoring Services
30
Easy Setup
26
Notifications
20
Reliability
17
Cons
Limited Free Services
6
Limitations
5
Monitoring Issues
5
Expensive
3
Plan Limitations
3
View All Pros and Cons
Pulsetic features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
9.6
Quality of Support
Average: 9.0
9.5
Ease of Use
Average: 8.9
9.6
Ease of Admin
Average: 8.7
Seller Details
Seller
Pulsetic
HQ Location
N/A
Twitter
@getpulsetic
139 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
AlertOps
(152)4.7 out of 5
7th Easiest To Use in IT Alerting software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based,

    Users
    • Systems Engineer
    • Service Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 71% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AlertOps Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alert Management
    19
    Ease of Use
    14
    Customer Support
    13
    Alerting System
    11
    Easy Setup
    9
    Cons
    Scheduling Issues
    7
    Notification Issues
    5
    Complexity
    2
    Complex UI
    2
    Delays
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AlertOps features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Quality of Support
    Average: 9.0
    8.8
    Ease of Use
    Average: 8.9
    8.8
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AlertOps
    Year Founded
    2015
    HQ Location
    Bloomingdale, IL
    Twitter
    @AlertOps
    1,351 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    48 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based,

Users
  • Systems Engineer
  • Service Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 71% Small-Business
  • 22% Mid-Market
AlertOps Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Management
19
Ease of Use
14
Customer Support
13
Alerting System
11
Easy Setup
9
Cons
Scheduling Issues
7
Notification Issues
5
Complexity
2
Complex UI
2
Delays
2
View All Pros and Cons
AlertOps features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.3
Quality of Support
Average: 9.0
8.8
Ease of Use
Average: 8.9
8.8
Ease of Admin
Average: 8.7
Seller Details
Seller
AlertOps
Year Founded
2015
HQ Location
Bloomingdale, IL
Twitter
@AlertOps
1,351 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Jira Service Management
(961)4.3 out of 5
9th Easiest To Use in IT Alerting software
View top Consulting Services for Jira Service Management
Save to My Lists
Entry Level Price:0 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jira Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Automation
    28
    Integrations
    28
    Ticket Management
    28
    Features
    27
    Cons
    Learning Curve
    34
    Steep Learning Curve
    27
    Complexity
    26
    Complex Setup
    19
    Complex UI
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jira Service Management features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Quality of Support
    Average: 9.0
    8.2
    Ease of Use
    Average: 8.9
    8.0
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    105,542 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21,797 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 38% Enterprise
Jira Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Automation
28
Integrations
28
Ticket Management
28
Features
27
Cons
Learning Curve
34
Steep Learning Curve
27
Complexity
26
Complex Setup
19
Complex UI
15
View All Pros and Cons
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.4
Quality of Support
Average: 9.0
8.2
Ease of Use
Average: 8.9
8.0
Ease of Admin
Average: 8.7
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,542 Twitter followers
LinkedIn® Page
www.linkedin.com
21,797 employees on LinkedIn®
New Relic
(584)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • New Relic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Real-time Monitoring
    94
    Ease of Use
    93
    Monitoring
    73
    Insights
    67
    User Interface
    61
    Cons
    Expensive
    63
    Pricing Issues
    52
    Complexity
    48
    Learning Curve
    48
    Complex Setup
    37
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • New Relic features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Quality of Support
    Average: 9.0
    8.4
    Ease of Use
    Average: 8.9
    8.5
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    New Relic
    Company Website
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @newrelic
    65,977 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,029 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 30% Enterprise
New Relic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Real-time Monitoring
94
Ease of Use
93
Monitoring
73
Insights
67
User Interface
61
Cons
Expensive
63
Pricing Issues
52
Complexity
48
Learning Curve
48
Complex Setup
37
View All Pros and Cons
New Relic features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.6
Quality of Support
Average: 9.0
8.4
Ease of Use
Average: 8.9
8.5
Ease of Admin
Average: 8.7
Seller Details
Seller
New Relic
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@newrelic
65,977 Twitter followers
LinkedIn® Page
www.linkedin.com
3,029 employees on LinkedIn®
Amazon Simple Notification Service (SNS)
(86)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amazon Simple Notification Service (SNS) is a fully managed messaging service that enables the decoupling of microservices, distributed systems, and serverless applications. It facilitates the seamles

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Amazon Simple Notification Service (SNS) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Cloud Storage
    7
    Cost Saving
    6
    Scalability
    5
    Security Protection
    4
    Cloud Services
    2
    Cons
    Complexity Issues
    6
    Learning Curve
    5
    Complexity
    4
    Expensive
    3
    Slow Performance
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Amazon Simple Notification Service (SNS) features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Quality of Support
    Average: 9.0
    8.4
    Ease of Use
    Average: 8.9
    8.6
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Amazon Web Services (AWS)
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,218,572 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    152,002 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Amazon Simple Notification Service (SNS) is a fully managed messaging service that enables the decoupling of microservices, distributed systems, and serverless applications. It facilitates the seamles

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Small-Business
  • 30% Mid-Market
Amazon Simple Notification Service (SNS) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cloud Storage
7
Cost Saving
6
Scalability
5
Security Protection
4
Cloud Services
2
Cons
Complexity Issues
6
Learning Curve
5
Complexity
4
Expensive
3
Slow Performance
2
View All Pros and Cons
Amazon Simple Notification Service (SNS) features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
8.6
Quality of Support
Average: 9.0
8.4
Ease of Use
Average: 8.9
8.6
Ease of Admin
Average: 8.7
Seller Details
Seller
Amazon Web Services (AWS)
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,218,572 Twitter followers
LinkedIn® Page
www.linkedin.com
152,002 employees on LinkedIn®
Ownership
NASDAQ: AMZN
Oh Dear
(31)4.7 out of 5
15th Easiest To Use in IT Alerting software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Oh Dear is an all-in-one website monitoring software for one or multiple websites. Use Oh Dear to check for downtime, broken pages and links, expired certificates and Lighthouse SEO. Oh Dear ca

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 90% Small-Business
    • 6% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Oh Dear Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Setup
    17
    Time Saving
    16
    Ease of Use
    14
    Notifications
    14
    Comprehensive Monitoring
    13
    Cons
    Expensive
    5
    High Costs
    4
    Limited Features
    4
    Pricing Issues
    4
    Confusion
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Oh Dear features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Quality of Support
    Average: 9.0
    9.4
    Ease of Use
    Average: 8.9
    9.3
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Oh Dear
    Year Founded
    2018
    HQ Location
    Lier, BE
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Oh Dear is an all-in-one website monitoring software for one or multiple websites. Use Oh Dear to check for downtime, broken pages and links, expired certificates and Lighthouse SEO. Oh Dear ca

Users
No information available
Industries
  • Computer Software
Market Segment
  • 90% Small-Business
  • 6% Mid-Market
Oh Dear Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Setup
17
Time Saving
16
Ease of Use
14
Notifications
14
Comprehensive Monitoring
13
Cons
Expensive
5
High Costs
4
Limited Features
4
Pricing Issues
4
Confusion
2
View All Pros and Cons
Oh Dear features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.4
Quality of Support
Average: 9.0
9.4
Ease of Use
Average: 8.9
9.3
Ease of Admin
Average: 8.7
Seller Details
Seller
Oh Dear
Year Founded
2018
HQ Location
Lier, BE
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Dash0
(41)4.8 out of 5
11th Easiest To Use in IT Alerting software
Save to My Lists
Entry Level Price:$0.20
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dash0 is the only OpenTelemetry Native observability platform built with developers in mind. With granular, resource-centric monitoring, Dash0 provides real-time visibility across your applications an

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dash0 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Customer Support
    29
    User Interface
    23
    Easy Setup
    19
    Easy Integrations
    18
    Cons
    Limited Features
    9
    Feature Deficiency
    8
    Missing Features
    8
    Limited Customization
    6
    Feature Limitations
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dash0 features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.0
    9.9
    Quality of Support
    Average: 9.0
    9.2
    Ease of Use
    Average: 8.9
    9.2
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dash0
    Company Website
    Year Founded
    2023
    HQ Location
    New York
    Twitter
    @dash0hq
    2,134 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dash0 is the only OpenTelemetry Native observability platform built with developers in mind. With granular, resource-centric monitoring, Dash0 provides real-time visibility across your applications an

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Small-Business
  • 29% Mid-Market
Dash0 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Customer Support
29
User Interface
23
Easy Setup
19
Easy Integrations
18
Cons
Limited Features
9
Feature Deficiency
8
Missing Features
8
Limited Customization
6
Feature Limitations
5
View All Pros and Cons
Dash0 features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.0
9.9
Quality of Support
Average: 9.0
9.2
Ease of Use
Average: 8.9
9.2
Ease of Admin
Average: 8.7
Seller Details
Seller
Dash0
Company Website
Year Founded
2023
HQ Location
New York
Twitter
@dash0hq
2,134 Twitter followers
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
Datadog
(690)4.4 out of 5
Optimized for quick response
View top Consulting Services for Datadog
Save to My Lists
Entry Level Price:$0 Per host, per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infra

    Users
    • Software Engineer
    • DevOps Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Datadog Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    141
    Monitoring
    140
    Real-time Monitoring
    118
    Features
    91
    Analytics
    85
    Cons
    Expensive
    90
    Learning Curve
    71
    Pricing Issues
    69
    Cost
    63
    Learning Difficulty
    55
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Datadog features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Quality of Support
    Average: 9.0
    8.2
    Ease of Use
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Datadog
    Company Website
    Year Founded
    2010
    HQ Location
    New York
    Twitter
    @datadoghq
    50,709 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10,625 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infra

Users
  • Software Engineer
  • DevOps Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Mid-Market
  • 33% Enterprise
Datadog Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
141
Monitoring
140
Real-time Monitoring
118
Features
91
Analytics
85
Cons
Expensive
90
Learning Curve
71
Pricing Issues
69
Cost
63
Learning Difficulty
55
View All Pros and Cons
Datadog features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.3
Quality of Support
Average: 9.0
8.2
Ease of Use
Average: 8.9
8.3
Ease of Admin
Average: 8.7
Seller Details
Seller
Datadog
Company Website
Year Founded
2010
HQ Location
New York
Twitter
@datadoghq
50,709 Twitter followers
LinkedIn® Page
www.linkedin.com
10,625 employees on LinkedIn®
Pandora FMS
(223)4.6 out of 5
6th Easiest To Use in IT Alerting software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pandora FMS is a unified monitoring and observability platform designed to consolidate visibility, alerting, reporting, and automation across heterogeneous IT environments. Instead of combining multip

    Users
    • Data Analyst
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 51% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Pandora FMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    139
    Ease of Use
    115
    Real-time Monitoring
    96
    Flexibility
    64
    Network Monitoring
    61
    Cons
    Learning Curve
    45
    Complex Setup
    32
    Learning Difficulty
    30
    Difficult Learning
    28
    Complex Configuration
    27
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pandora FMS features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Quality of Support
    Average: 9.0
    9.1
    Ease of Use
    Average: 8.9
    8.5
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pandora FMS
    Company Website
    Year Founded
    2004
    HQ Location
    Madrid, Spain
    Twitter
    @pandorafms
    5,498 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pandora FMS is a unified monitoring and observability platform designed to consolidate visibility, alerting, reporting, and automation across heterogeneous IT environments. Instead of combining multip

Users
  • Data Analyst
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 51% Mid-Market
  • 37% Small-Business
Pandora FMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
139
Ease of Use
115
Real-time Monitoring
96
Flexibility
64
Network Monitoring
61
Cons
Learning Curve
45
Complex Setup
32
Learning Difficulty
30
Difficult Learning
28
Complex Configuration
27
View All Pros and Cons
Pandora FMS features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
9.1
Quality of Support
Average: 9.0
9.1
Ease of Use
Average: 8.9
8.5
Ease of Admin
Average: 8.7
Seller Details
Seller
Pandora FMS
Company Website
Year Founded
2004
HQ Location
Madrid, Spain
Twitter
@pandorafms
5,498 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
Freshstatus by Freshworks
(370)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with you

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 68% Small-Business
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshstatus by Freshworks features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Quality of Support
    Average: 9.0
    9.1
    Ease of Use
    Average: 8.9
    9.0
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,043 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
    Ownership
    NASDAQ: FRSH
Product Description
How are these determined?Information
This description is provided by the seller.

Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with you

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 68% Small-Business
  • 26% Mid-Market
Freshstatus by Freshworks features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.8
Quality of Support
Average: 9.0
9.1
Ease of Use
Average: 8.9
9.0
Ease of Admin
Average: 8.7
Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,043 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
Ownership
NASDAQ: FRSH
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