# Best IT Alerting Software for Small Business

## How Many IT Alerting Software Products Does G2 Track?

**Total Products under this Category:** 123

### Category Stats (Aug 2026)

- **Average Rating:** 4.55/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Lepide Data Security Platform (+0.97%) - Among all products in this category, Lepide Data Security Platform recorded the largest rating increase compared to last month

_Last updated: August 11, 2026_

## How Does G2 Rank IT Alerting Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 14,700+ Authentic Reviews
- 123+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for IT Alerting Software
 ![G2 Grid® for IT Alerting Software plotting products by satisfaction and market presence](https://www.g2.com/categories/it-alerting/grids.png?focus%5B%5D=27129&focus%5B%5D=13665&focus%5B%5D=5346&focus%5B%5D=124535&focus%5B%5D=70896&focus%5B%5D=27540&focus%5B%5D=5231&focus%5B%5D=1406158)

Highlighted products: xMatters, Site24x7, UptimeRobot, Better Stack, Uptime.com, IBM Instana, Jira Service Management, and Dash0.

Underlying data: [Grid® JSON](https://www.g2.com/categories/it-alerting/grids.json?focus%5B%5D=xmatters&focus%5B%5D=site24x7&focus%5B%5D=uptimerobot&focus%5B%5D=better-stack&focus%5B%5D=uptime-com&focus%5B%5D=ibm-instana&focus%5B%5D=jira-service-management&focus%5B%5D=dash0&segment=small-business)

**Sponsored**

### Agile Engine

AgileEngine is a premier custom software development firm recognized for delivering high-impact solutions to the world's most innovative companies. Established in 2010 and headquartered in the Miami, FL area, we rank among the fastest-growing private companies in the US, securing a spot on the Inc. 5000 list for 9 consecutive years. We specialize in building dedicated, high-performance engineering teams that turn complex business visions into reality. Our solutions have been featured by industry giants like Meta , Google, and the Webby Awards, and we are trusted by a diverse clientele ranging from VC-backed Silicon Valley startups to Fortune 500 enterprises. Why AgileEngine? Top 1% Global Talent: We connect you with elite engineering talent from 15+ hubs across the US, Latin America (Argentina, Brazil, Mexico, Colombia), and Europe (Ukraine, Poland, Romania). AI-Driven Innovation: We leverage cutting-edge Generative AI and agentic workflows to accelerate development velocity by up to 3x, ensuring faster time-to-market without compromising quality. Award-Winning Excellence: Recognized as a Clutch Global Leader, a Techreviewer Top 100 Company, and a top-rated software developer in Washington, DC. End-to-End Capabilities: From mobile and web development to Cloud, Big Data, and AI/ML, we provide full-cycle engineering services that scale with your business. Partner with AgileEngine to build software that users love and businesses rely on.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1236&secure%5Bchosen_at%5D=2026-08-15T09%3A14%3A44Z&secure%5Bdisplayable_resource_id%5D=146&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=129968&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=129968&secure%5Bresource_id%5D=1236&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-alerting%2Fsmall-business&secure%5Btoken%5D=5a5fb727a8a15e5aee61a85cc6b96025834c78be390cea7753f45217b6832519&secure%5Burl%5D=https%3A%2F%2Fagileengine.com%2Ftop-developers-and-dedicated-dev-teams%2F%3Futm_source%3Dg2%26utm_campaign%3Dg2_paidclicks&secure%5Burl_type%5D=custom_url)

### [xMatters](https://www.g2.com/products/xmatters/reviews)

xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters.

**Average Rating:** 4.5/5.0

**Total Reviews:** 766

#### How Do G2 Users Rate xMatters?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind xMatters?

- **Seller:** [Everbridge](https://www.g2.com/sellers/everbridge)
- **Company Website:** www.everbridge.com
- **Year Founded:** 2002
- **HQ Location:** Vienna, VA
- **Twitter:** @Everbridge  
4,786 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4dfea575b77455a8e7892fffee701411f8983277b7fd4accc12c0de5f667bbcd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F33883&secure%5Burl_type%5D=linkedin_company_website)  
1,609 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Incident Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 58% Large, 27% Medium

#### What Do G2 Reviewers Say About xMatters?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **reliable and fast incident notifications** of xMatters, streamlining communication during critical moments.
- Users appreciate the **ease of use** of xMatters, benefiting from streamlined communication and task automation in incident management.
- Users appreciate the **consistent communication and robust notifications** of xMatters, enhancing incident response and collaboration.
- Users value the **powerful automation** features of xMatters, simplifying complex tasks and enhancing incident management efficiency.
- Users value the **timely notification alerts** from xMatters, enhancing their responsiveness and operational efficiency.

##### Cons

- Users find the **learning curve complicated** , making initial setup and configuration time-consuming and challenging.
- Users find the **steep learning curve** of xMatters challenging, especially during initial setup and configuration.
- Users find that **alert issues** with xMatters lead to scheduling complications and frustrating delays in urgent notifications.
- Users face a **complex setup** process with a steep learning curve, making initial configuration challenging.
- Users find the **difficult setup** of notification workflows time-consuming, impacting early adoption and requiring careful attention to details.

#### What Are Recent G2 Reviews of xMatters?

**["No-Code Flow Designer and Reliable Multi-Channel Escalations"](https://www.g2.com/survey_responses/xmatters-review-12874202)**

**Rating:** 5.0/5.0 stars

_— Zuhaib I._

[Read full review](https://www.g2.com/survey_responses/xmatters-review-12874202)

**["X-Matters Makes 2 AM Escalations Effortless with Reliable Multi-Channel Alerts"](https://www.g2.com/survey_responses/xmatters-review-12974416)**

**Rating:** 5.0/5.0 stars

_— Alexander P._

[Read full review](https://www.g2.com/survey_responses/xmatters-review-12974416)

#### What Are G2 Users Discussing About xMatters?

- [What is xMatters used for?](https://www.g2.com/discussions/what-is-xmatters-used-for) - 1 comment

### [Site24x7](https://www.g2.com/products/site24x7/reviews)

ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applications from desktop and mobile devices. In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot applications, servers and network infrastructure, including private and public clouds. End-user experience monitoring is done from more than 100 locations across the world and various wireless carriers.

**Average Rating:** 4.6/5.0

**Total Reviews:** 448

#### How Do G2 Users Rate Site24x7?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.6/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Site24x7?

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho  
137,880 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 employees on LinkedIn®
- **Phone:** +1 (888) 900-9646 

#### Who Uses This Product?

- **Who Uses This:** CEO, CTO
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 45% Medium, 41% Small

#### What Do G2 Reviewers Say About Site24x7?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Site24x7, benefiting from its simple interface and helpful support.
- Users appreciate the **single pane of glass visibility** that seamlessly connects website and server metrics, saving time effortlessly.
- Users appreciate the **real-time monitoring** capabilities of Site24x7, making performance tracking simple and efficient.
- Users value the **vast monitoring options** of Site24x7, allowing easy management of multiple resources from one interface.
- Users love the **easy setup and extensive visibility** of Site24x7, making network monitoring efficient and straightforward.

##### Cons

- Users report **missing alerts** and challenges with interfaces, impacting event monitoring efficiency and effectiveness.
- Users find the **tool integration process complex** , leading to confusion due to the multitude of options available.
- Users find the pricing of Site24x7 to be **expensive** , particularly for smaller businesses needing flexibility.
- Users find the **learning curve for advanced features** of Site24x7 can be steep and daunting.
- Users find the **UI poorly designed** , noting it lacks intuitiveness and feels outdated, affecting overall usability.

#### What Are Recent G2 Reviews of Site24x7?

**["Reliable All-in-One Monitoring Solution"](https://www.g2.com/survey_responses/site24x7-review-13212653)**

**Rating:** 5.0/5.0 stars

_— Mohit Y._

[Read full review](https://www.g2.com/survey_responses/site24x7-review-13212653)

**["Site24x7: Easy, All-in-One Monitoring with Reliable Alerts and AI Insights"](https://www.g2.com/survey_responses/site24x7-review-13214427)**

**Rating:** 5.0/5.0 stars

_— sandip E._

[Read full review](https://www.g2.com/survey_responses/site24x7-review-13214427)

#### What Are G2 Users Discussing About Site24x7?

- [What is the use of network monitoring tool?](https://www.g2.com/discussions/what-is-the-use-of-network-monitoring-tool)
- [What is Site24x7?](https://www.g2.com/discussions/what-is-site24x7) - 1 comment
- [What are the key features of network monitoring tool?](https://www.g2.com/discussions/what-are-the-key-features-of-network-monitoring-tool)
- [What is the use of Site24x7?](https://www.g2.com/discussions/what-is-the-use-of-site24x7) - 1 comment

### [UptimeRobot](https://www.g2.com/products/uptimerobot/reviews)

The free online uptime monitoring service with an App available for iOS and Android (https://uptimerobot.com). With the Free Plan, you can monitor up to 50 URLs, check for the content of a website (using the keyword monitor), ping your server or monitor your ports in 5-minute intervals. You can create a status page to showcase your uptime. SMS or Call alerts can be bought anytime. Receive notifications via email, phone call, SMS, or integrations like Microsoft Teams, Telegram, Slack, Twitter, Zapier, Pagerduty, Splunk On-Call, Pushbullet, Webhooks, Google Chat, or Pushover. Upgrade to Pro to get more monitors, 1-minute intervals, unlimited status pages that you can customize, share announcements on your status page to which your customers can subscribe and receive them via email. With the Pro Plan, you can monitor SSL certificates or use the Heartbeat monitor to keep an eye on your cron jobs. Adjust and manage your monitoring with maintenance windows or advanced notifications, to avoid getting alerts during maintenance, or to receive notifications after a certain time of downtime.

**Average Rating:** 4.7/5.0

**Total Reviews:** 302

#### How Do G2 Users Rate UptimeRobot?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.6/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind UptimeRobot?

- **Seller:** [Uptime Robot](https://www.g2.com/sellers/uptime-robot)
- **Year Founded:** 2010
- **HQ Location:** Sliema, Malta
- **Twitter:** @uptimerobot  
17,426 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4cecfc716b2cfdc092477b5c1bff8265af7acba6ee506bd69b58fc89279313b4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9396064%2F&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, CTO
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 71% Small, 19% Medium

#### What Do G2 Reviewers Say About UptimeRobot?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **immediate notifications** from UptimeRobot, enabling proactive issue management and enhancing overall customer service.
- Users find the **easy setup** process of UptimeRobot efficient, enabling quick monitoring without complexities.
- Users value the **quick monitoring and notifications** of UptimeRobot, ensuring they stay informed about website status changes.
- Users find UptimeRobot's interface **easy to use** , enabling quick setup and efficient monitoring with timely notifications.
- Users praise UptimeRobot for its **reliability** , ensuring applications stay online and issues are promptly addressed.

##### Cons

- Users are frustrated by **inadequate notifications** , receiving multiple emails and experiencing missed alerts during downtime.
- Users find the **free plan limitations** of UptimeRobot restrictive, lacking features like shorter monitoring intervals and more detailed data.
- Users find the pricing **expensive** and the lack of customizable alerts frustrating, especially for external notifications.
- Users find the **poor UI** of UptimeRobot frustrating, leading to confusion and hindering overall user experience.
- Users find UptimeRobot's **limited monitoring capabilities** inadequate for internal parameters and complex needs.

#### What Are Recent G2 Reviews of UptimeRobot?

**["Simple, Reliable Uptime Monitoring That Just Works"](https://www.g2.com/survey_responses/uptimerobot-review-12671436)**

**Rating:** 4.0/5.0 stars

_— Javier C._

[Read full review](https://www.g2.com/survey_responses/uptimerobot-review-12671436)

**["Catches outages before my clients do"](https://www.g2.com/survey_responses/uptimerobot-review-13182659)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/uptimerobot-review-13182659)

#### What Are G2 Users Discussing About UptimeRobot?

- [What are the benefits and drawbacks of using UptimeRobot for website uptime monitoring?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-uptimerobot-for-website-uptime-monitoring) - 1 comment
- [Where is UptimeRobot located?](https://www.g2.com/discussions/where-is-uptimerobot-located) - 1 comment
- [Is UptimeRobot down?](https://www.g2.com/discussions/is-uptimerobot-down)
- [How do I cancel UptimeRobot?](https://www.g2.com/discussions/how-do-i-cancel-uptimerobot) - 1 upvote
- [How do I use UptimeRobot?](https://www.g2.com/discussions/how-do-i-use-uptimerobot)

### [Better Stack](https://www.g2.com/products/better-stack/reviews)

Better Stack is an eBPF-based, AI SRE observability tool. It helps engineers ship high-quality software faster and be the hero of their engineering teams.

**Average Rating:** 4.8/5.0

**Total Reviews:** 337

#### How Do G2 Users Rate Better Stack?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.5/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.5/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Better Stack?

- **Seller:** [Better Stack](https://www.g2.com/sellers/better-stack-3c077b8c-37c5-4d79-9e19-15cf3bd1960b)
- **Year Founded:** 2021
- **HQ Location:** San Francisco, CA
- **Twitter:** @BetterStackHQ  
10,698 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=979819b5500b293fa36195dbf4bf6aea9e2ac71cc12348a9c99e1d21028cc158&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbetterstack%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, CTO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 88% Small, 8% Medium

#### What Do G2 Reviewers Say About Better Stack?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** in Better Stack, praising its intuitive setup and reliable monitoring capabilities.
- Users highlight the **easy setup** of Better Stack, appreciating its simplicity and smooth integration process.
- Users praise the **excellent user interface** of Better Stack, enhancing monitoring and workflow efficiency for development teams.
- Users highlight the **remarkable setup ease** of Better Stack, making it quick and intuitive to get started.
- Users appreciate the **instant notifications** from Better Stack, ensuring timely responses to downtime issues and proactive incident management.

##### Cons

- Users find the pricing of Better Stack to be **expensive** after the free tier limits, particularly for custom features.
- Users are frustrated by the **missing features** like Discord integration and restrictions on website ownership changes.
- Users find the **pricing issues** problematic after exceeding free tier limits, with higher costs for advanced features.
- Users find Better Stack has **limited features** , such as delayed custom domain support and lack of dashboard options.
- Users find the **log management challenging** , struggling with UI navigation and occasional failures in log collection.

#### What Are Recent G2 Reviews of Better Stack?

**["Essential Free Tool for Effortless Website Monitoring"](https://www.g2.com/survey_responses/better-stack-review-13077620)**

**Rating:** 4.5/5.0 stars

_— Verified User in Online Media_

[Read full review](https://www.g2.com/survey_responses/better-stack-review-13077620)

**["Better Stack Simplifies Monitoring, Alerting, and Logs with Fast, Reliable Outage Detection"](https://www.g2.com/survey_responses/better-stack-review-12954208)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/better-stack-review-12954208)

#### What Are G2 Users Discussing About Better Stack?

- [Which tools can you use to monitor a website's Uptime?](https://www.g2.com/discussions/which-tools-can-you-use-to-monitor-a-website-s-uptime)
- [What is Hexometer browser?](https://www.g2.com/discussions/better-uptime-what-is-hexometer-browser)
- [What is betteruptime?](https://www.g2.com/discussions/what-is-betteruptime)
- [Is better Uptime free?](https://www.g2.com/discussions/is-better-uptime-free) - 7 comments, 1 upvote

### [Uptime.com](https://www.g2.com/products/uptime-com/reviews)

Uptime.com provides comprehensive, unified visibility into the availability and performance of critical services. Monitoring tools empower engineering, operations and SRE teams to maintain oversight of their web stack and respond to outages through customizable alerting channels. Uptime.com offers a broad set of monitoring capabilities, including web, network, and email. API and transaction checks offer synthetic monitoring to perform multi-step validations of critical flows and services. Monitor public and private resources through a unified interface that streamlines configuration and alerting. Set up and customize Status Pages with your company branding to communicate incidents and maintenance to both customers and internal teams. Provide a single-page overview that shows your overall service health at a glance. Robust and customizable SLA reporting allows stakeholders to stay informed on incidents and downtime. Scheduled Reports send a breakdown of monitoring status at your chosen frequency and timing. Simple & intuitive industry leading Enterprise-grade features delivered at a fair price, that are continuously improving. Used by small and large businesses, Uptime.com's services scale to any organizational size and structure. G2, Sourceforge and TechRadar Pro have recognized Uptime.com as one of the world’s best uptime monitors for several consecutive years, including current awards.

**Average Rating:** 4.6/5.0

**Total Reviews:** 381

#### How Do G2 Users Rate Uptime.com?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Uptime.com?

- **Seller:** [Uptime.com](https://www.g2.com/sellers/uptime-com)
- **Company Website:** www.Uptime.com
- **Year Founded:** 2013
- **HQ Location:** Longboat Key, Florida
- **Twitter:** @UptimeDotCom  
1,244 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=414a15fdec6bf0091bac92d1e8897f83ea0c1286893be002bc55d1d938187a45&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27454224%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CTO, Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 39% Medium, 37% Small

#### What Do G2 Reviewers Say About Uptime.com?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive UI** of Uptime.com, simplifying integration and monitoring for seamless functionality.
- Users appreciate the **easy setup** of Uptime.com, allowing for quick and efficient monitoring implementation without complications.
- Users appreciate the **reliable and timely notifications** from Uptime.com, enhancing their monitoring and operational efficiency.
- Users appreciate the **real-time monitoring services** of Uptime.com, enhancing system health management effortlessly and effectively.
- Users value the **reliable monitoring** capabilities of Uptime.com, ensuring they stay updated on system performance effortlessly.

##### Cons

- Users find the **complex configuration** process tedious, leading to challenges in SSL monitoring and overall usability.
- Users find Uptime.com to be **expensive** , which poses challenges for small businesses and startups on a tight budget.
- Users experience **notification issues** with Uptime.com, facing false alerts and limited customization for alerts.
- Users express concern over **inadequate notifications** , facing issues with false alerts and limited customization for alert preferences.
- Users find the **learning curve for advanced features** of Uptime.com a bit challenging, but tutorials help significantly.

#### What Are Recent G2 Reviews of Uptime.com?

**["All-in-One Monitoring Platform: Uptime, Synthetic & API Checks, Alerts, Reports, and RUM"](https://www.g2.com/survey_responses/uptime-com-review-12966607)**

**Rating:** 5.0/5.0 stars

_— Carlo Joseph P._

[Read full review](https://www.g2.com/survey_responses/uptime-com-review-12966607)

**["Easy to setup, nice dashboards and good integrations"](https://www.g2.com/survey_responses/uptime-com-review-13102088)**

**Rating:** 5.0/5.0 stars

_— Verified User in Internet_

[Read full review](https://www.g2.com/survey_responses/uptime-com-review-13102088)

#### What Are G2 Users Discussing About Uptime.com?

- [What is Uptime.com used for?](https://www.g2.com/discussions/what-is-uptime-com-used-for)

### [IBM Instana](https://www.g2.com/products/ibm-instana/reviews)

IBM Instana, now part of the Concert platform, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and updates application dependency maps in real-time to deliver the context and actionable feedback needed by DevOps to optimize application performance, enable innovation and mitigate risk to help them add value and efficiency to the pipeline. IBM Instana is available on AWS Marketplace.

**Average Rating:** 4.4/5.0

**Total Reviews:** 470

#### How Do G2 Users Rate IBM Instana?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.6/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.6/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind IBM Instana?

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Company Website:** www.ibm.com
- **Year Founded:** 1911
- **HQ Location:** Armonk, New York, United States
- **Twitter:** @IBMSecurity  
74,660 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=14b544adaece4fdbc987f1d7f7028048c22259946811200cc751263825586af9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1009%2F&secure%5Burl_type%5D=linkedin_company_website)  
328,202 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, System Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 41% Medium, 36% Large

#### What Do G2 Reviewers Say About IBM Instana?

_AI-generated summary from verified user reviews_

##### Pros

- Users find IBM Instana's **ease of use** remarkable, simplifying complex application monitoring and providing excellent support.
- Users value the **effortless monitoring** with IBM Instana, relishing real-time visibility and automatic service mapping.
- Users appreciate the **real-time monitoring** capabilities of IBM Instana, making root cause analysis effortless and efficient.
- Users appreciate the **effortless monitoring capabilities** of IBM Instana, enhancing visibility and simplifying application management.
- Users find the **easy setup** of IBM Instana allows effortless monitoring and quick real-time insights without manual configurations.

##### Cons

- Users find the pricing of IBM Instana to be **expensive** , especially as their infrastructure scales.
- Users encounter **busy UI issues** that complicate data analysis and require time to acclimate fully.
- Users find the **learning curve steep** , making setup and customization more challenging than with other monitoring tools.
- Users find the **difficult learning curve** of IBM Instana challenging, especially for new users navigating the interface.
- Users note the **expensive pricing** of IBM Instana, especially as infrastructure scales, which can be a concern.

#### What Are Recent G2 Reviews of IBM Instana?

**["Comprehensive Monitoring, Steep Learning Curve"](https://www.g2.com/survey_responses/ibm-instana-review-13089173)**

**Rating:** 4.5/5.0 stars

_— Aleksander M._

[Read full review](https://www.g2.com/survey_responses/ibm-instana-review-13089173)

**["Powerful Analytics and Automation Drive Exceptional Performance"](https://www.g2.com/survey_responses/ibm-instana-review-12064579)**

**Rating:** 4.5/5.0 stars

_— Konjengbam M._

[Read full review](https://www.g2.com/survey_responses/ibm-instana-review-12064579)

#### What Are G2 Users Discussing About IBM Instana?

- [What is Application Performance Monitoring (APM)?](https://www.g2.com/discussions/what-is-application-performance-monitoring-apm) - 2 comments
- [What is Instana?](https://www.g2.com/discussions/instana-what-is-instana)
- [What is Instana?](https://www.g2.com/discussions/what-is-instana) - 2 comments

### [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.

**Average Rating:** 4.3/5.0

**Total Reviews:** 966

#### How Do G2 Users Rate Jira Service Management?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.4/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Jira Service Management?

- **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian)
- **Company Website:** www.atlassian.com
- **Year Founded:** 2002
- **HQ Location:** Sydney and San Francisco
- **Twitter:** @Atlassian  
106,496 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a96146f2051a6b8a9a49a13db5b2aa2c98263324b90f1bc18b4ceec70d380b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlassian&secure%5Burl_type%5D=linkedin_company_website)  
21,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 43% Medium, 38% Large

#### What Do G2 Reviewers Say About Jira Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Jira Service Management, facilitating smooth collaboration across departments and impactful customization.
- Users value the **seamless integration** of Jira Service Management with Atlassian tools, enhancing collaboration across teams.
- Users appreciate the **built-in automation** in Jira Service Management, streamlining tasks like ticket assignment and notifications.
- Users value the **user-friendly ticket management** system that simplifies incident tracking and ensures smooth operations.
- Users appreciate the **tracking ease** of Jira Service Management, highlighting its robust SLA tracking and efficient issue management.

##### Cons

- Users highlight the **steep learning curve** of Jira Service Management, making it challenging for new or non-technical teams.
- Users find the **steep learning curve** of Jira Service Management daunting, making initial setup and configuration challenging.
- Users find the **steep learning curve** of Jira Service Management challenging, hindering adoption for new or non-technical teams.
- Users find the **complex setup** process of Jira Service Management challenging, particularly for new users and non-technical teams.
- Users find the **complex UI** challenging, especially for custom metrics and quick checks, affecting their workflow.

#### What Are Recent G2 Reviews of Jira Service Management?

**["Clear Ticket Visibility and Smooth Communication in Jira Service Management"](https://www.g2.com/survey_responses/jira-service-management-review-13195687)**

**Rating:** 5.0/5.0 stars

_— Sree K._

[Read full review](https://www.g2.com/survey_responses/jira-service-management-review-13195687)

**["Seamless Jira Integration That Streamlines Service Requests and Support Workflows"](https://www.g2.com/survey_responses/jira-service-management-review-13071435)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/jira-service-management-review-13071435)

#### What Are G2 Users Discussing About Jira Service Management?

- [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) - 2 comments, 1 upvote
- [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) - 1 comment
- [Does Jira Service Desk include JIRA software?](https://www.g2.com/discussions/does-jira-service-desk-include-jira-software)
- [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) - 1 comment
- [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) - 2 comments

### [New Relic](https://www.g2.com/products/new-relic/reviews)

New Relic is the all-in-one Intelligent Observability platform built to help engineering and IT teams plan, build, deploy, and run software with confidence. By unifying metrics, events, logs, and traces into a single, secure telemetry cloud, New Relic gives over 25 million engineers real time visibility and AI-powered insights across their entire digital estate, from code to cloud. Designed to replace fragmented point solutions, New Relic consolidates full-stack observability into a single source of truth. The platform brings together Application Performance Monitoring (APM), infrastructure monitoring, log management, digital experience monitoring (DEM), container monitoring, and AIOps into one cohesive interface. Powered by an advanced AI engine, New Relic automatically pairs telemetry data to shift problem solving from reactive debugging to proactive and predictive resolution, helping teams reduce mean time to resolution (MTTR) and eliminate digital disruptions before they impact end users. Equipped with over 500 open source integrations, New Relic seamlessly connects with your existing stack. Coupled with transparent, consumption and user-based pricing, organizations gain full predictability over their costs without sacrificing telemetry depth.

**Average Rating:** 4.4/5.0

**Total Reviews:** 571

#### How Do G2 Users Rate New Relic?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.6/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.4/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind New Relic?

- **Seller:** [New Relic](https://www.g2.com/sellers/new-relic)
- **Company Website:** newrelic.com
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @newrelic  
65,727 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a9eddd984f33572c5efbac2b43c77a680b5f6fb4b0c874a8dc1b10aa32b60f58&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F426253%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,053 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 43% Medium, 30% Large

#### What Do G2 Reviewers Say About New Relic?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy and intuitive interface** of New Relic, simplifying navigation and usability significantly.
- Users value the **real-time monitoring** capabilities of New Relic, enhancing their insights and application performance management.
- Users value the **real-time monitoring** capabilities of New Relic, which enhance issue detection and resolution efficiency.
- Users value the **comprehensive observability capabilities** of New Relic, enabling effective monitoring and insight into application performance.
- Users appreciate the **detailed analytics** and customizable dashboards of New Relic, enhancing real-time insights and performance monitoring.

##### Cons

- Users find New Relic's pricing model **expensive** , particularly for teams managing high data volumes or multiple users.
- Users find the **pricing model expensive** for larger teams, particularly when dealing with high data volumes.
- Users find the **steep learning curve** of New Relic challenging, requiring time to fully understand the platform.
- Users find the **complexity** of New Relic's interface and pricing structure daunting, impacting ease of use.
- Users find **difficult learning** curves with NRQL and feature overload, making onboarding and navigation challenging for newcomers.

#### What Are Recent G2 Reviews of New Relic?

**["New Relic User Experience Review"](https://www.g2.com/survey_responses/new-relic-review-10695865)**

**Rating:** 5.0/5.0 stars

_— bhavik m._

[Read full review](https://www.g2.com/survey_responses/new-relic-review-10695865)

**["End-to-End Observability That Makes Troubleshooting Faster"](https://www.g2.com/survey_responses/new-relic-review-13057378)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/new-relic-review-13057378)

#### What Are G2 Users Discussing About New Relic?

- [What does observability mean?](https://www.g2.com/discussions/what-does-observability-mean)
- [How do you use New Relic?](https://www.g2.com/discussions/how-do-you-use-new-relic)
- [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) - 2 comments
- [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) - 1 comment

### [Dash0](https://www.g2.com/products/dash0/reviews)

Dash0 closes the loop from code to production in the AI era. Built natively on OpenTelemetry, Dash0 tracks what AI builds, observes everything running in production, and fixes problems autonomously, all powered by a single, OpenTelemetry native data foundation. Dash0 helps engineering teams ship more and break less in a world where code moves at machine speed.

**Average Rating:** 4.8/5.0

**Total Reviews:** 43

#### How Do G2 Users Rate Dash0?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.9/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Dash0?

- **Seller:** [Dash0](https://www.g2.com/sellers/dash0-d8c455c3-cd78-4a96-904e-add5fd91946b)
- **Company Website:** www.dash0.com
- **Year Founded:** 2023
- **HQ Location:** New York
- **Twitter:** @dash0hq  
2,320 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e4c899682d984295874e0148b15c2841f95e82d8410895466d1aac0e5aa0dd2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdash0hq&secure%5Burl_type%5D=linkedin_company_website)  
167 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 51% Small, 30% Medium

#### What Do G2 Reviewers Say About Dash0?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Dash0, appreciating its intuitive interface and seamless setup process.
- Users commend the **responsive customer support** from knowledgeable engineers, enhancing their experience with Dash0.
- Users praise Dash0 for its **user-friendly interface** , which simplifies complex tasks and enhances overall efficiency.
- Users find Dash0's **easy setup** process seamless, enabling swift integration and effective usage right from the start.
- Users appreciate the **easy integrations** of Dash0, enabling seamless setup and smooth data management effortlessly.

##### Cons

- Users find Dash0 has **limited features** , lacking many advanced tools present in more established competitors.
- Users note the **feature deficiency** in Dash0, as some advanced functions are still in development compared to competitors.
- Users note **missing features** in Dash0, as it is still in development compared to more established tools.
- Users find **limited customization** options in Dash0, impacting their ability to utilize all necessary observability features.
- Users note significant **feature limitations** in Dash0, indicating a need for more advanced tools and documentation.

#### What Are Recent G2 Reviews of Dash0?

**["Reliable OpenTelemetry Monitoring with Real-Time Metrics and Traces"](https://www.g2.com/survey_responses/dash0-review-13126011)**

**Rating:** 5.0/5.0 stars

_— Игорь H._

[Read full review](https://www.g2.com/survey_responses/dash0-review-13126011)

**["Sleek, OTel-Native Observability with Fast UI and Excellent Support"](https://www.g2.com/survey_responses/dash0-review-12212252)**

**Rating:** 4.5/5.0 stars

_— Michael E._

[Read full review](https://www.g2.com/survey_responses/dash0-review-12212252)

### [Datadog](https://www.g2.com/products/datadog/reviews)

Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics.

**Average Rating:** 4.4/5.0

**Total Reviews:** 715

#### How Do G2 Users Rate Datadog?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.4/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.2/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Datadog?

- **Seller:** [Datadog](https://www.g2.com/sellers/datadog)
- **Company Website:** www.datadoghq.com
- **Year Founded:** 2010
- **HQ Location:** New York
- **Twitter:** @datadoghq  
51,207 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1b0942496e12618acadaab3a1601417c9f0d1941be094e2cefb0d89c606e73b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1066442%2F&secure%5Burl_type%5D=linkedin_company_website)  
9,386 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, DevOps Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 47% Medium, 34% Large

#### What Do G2 Reviewers Say About Datadog?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Datadog, appreciating intuitive dashboards and seamless integrations for monitoring.
- Users value the **user-friendly monitoring features** of Datadog, appreciating its intuitive dashboards and quick integrations.
- Users value the **real-time monitoring** capabilities of Datadog, enhancing their operational awareness and response times.
- Users appreciate the **user-friendly interface** and **robust features** of Datadog for seamless monitoring and integration.
- Users value the **intuitive dashboard creation** in Datadog, making monitoring easy and effective across various environments.

##### Cons

- Users feel that Datadog's pricing is **expensive** , suggesting it should be more affordable for better access.
- Users find the **learning curve steep** , with many features overwhelming and requiring a higher level of experience.
- Users find the **pricing issues** of Datadog concerning, citing high costs that escalate unpredictably with added features.
- Users feel the **cost is too high** , especially as expenses can scale unpredictably with additional features and logs.
- Users report a **steep learning curve** with Datadog, finding setup and usage challenging for newcomers.

#### What Are Recent G2 Reviews of Datadog?

**["Faster incident detection and root-cause analysis, leading to better customer experience."](https://www.g2.com/survey_responses/datadog-review-12850013)**

**Rating:** 4.5/5.0 stars

_— Bertrand P._

[Read full review](https://www.g2.com/survey_responses/datadog-review-12850013)

**["Datadog: Unified Logs, Metrics & Traces for Real-Time Visibility and Faster Debugging"](https://www.g2.com/survey_responses/datadog-review-13049319)**

**Rating:** 4.5/5.0 stars

_— Anshul S._

[Read full review](https://www.g2.com/survey_responses/datadog-review-13049319)

#### What Are G2 Users Discussing About Datadog?

- [How good is Datadog?](https://www.g2.com/discussions/how-good-is-datadog)
- [Does Datadog use AWS?](https://www.g2.com/discussions/does-datadog-use-aws) - 2 comments
- [What can Datadog monitor?](https://www.g2.com/discussions/what-can-datadog-monitor)
- [What is the use of Datadog?](https://www.g2.com/discussions/what-is-the-use-of-datadog) - 3 comments

### [Amazon Simple Notification Service (SNS)](https://www.g2.com/products/amazon-simple-notification-service-sns/reviews)

Amazon Simple Notification Service (SNS) is a fully managed messaging service that enables the decoupling of microservices, distributed systems, and serverless applications. It facilitates the seamless transmission of messages from publishers to subscribers through a publish/subscribe (pub/sub) model, supporting a variety of communication protocols. Key Features and Functionality: - Multiple Protocol Support: SNS delivers messages to various endpoints, including Amazon SQS queues, AWS Lambda functions, HTTP/S webhooks, email, SMS, and mobile push notifications. - Message Filtering: Subscribers can define filter policies to receive only relevant messages, reducing unnecessary processing. - Message Batching: Supports publishing multiple messages in a single API request, optimizing throughput and reducing costs. - Message Durability: Ensures high availability by storing messages across multiple, geographically separated servers and data centers. - Security Features: Offers message encryption using AWS Key Management Service (KMS) and supports private communication channels via AWS PrivateLink. Primary Value and User Solutions: Amazon SNS simplifies the development of event-driven applications by providing a reliable and scalable messaging infrastructure. It enables real-time communication between decoupled components, enhancing system resilience and scalability. By supporting multiple delivery protocols and offering features like message filtering and batching, SNS allows developers to build efficient and cost-effective applications. Its integration with other AWS services further streamlines workflows, making it a versatile solution for various messaging needs.

**Average Rating:** 4.3/5.0

**Total Reviews:** 85

#### How Do G2 Users Rate Amazon Simple Notification Service (SNS)?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.7/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.5/10 (Category avg: 8.9/10)
- **Ease of Admin:** 8.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Amazon Simple Notification Service (SNS)?

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 employees on LinkedIn®
- **Ownership:** NASDAQ: AMZN

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 44% Small, 30% Medium

#### What Do G2 Reviewers Say About Amazon Simple Notification Service (SNS)?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **scalability and cost optimization** of Amazon SNS, enabling efficient storage solutions for various projects.
- Users appreciate the **cost-effective pay-as-you-go pricing** of Amazon SNS, enabling significant savings and optimized usage.
- Users appreciate the **scalability** of Amazon SNS, enabling seamless data handling and flexibility for various needs.
- Users value the **high security** of AWS Cloud Storage, ensuring their data is safe and reliably accessible.
- Users find Amazon SNS **very easy to use** , enhancing team collaboration and simplifying notification management.

##### Cons

- Users find the **complexity of AWS Cloud Storage** daunting, especially for newcomers to cloud services and terminology.
- Users face a **steep learning curve** with AWS Cloud Storage due to its complexity and terminology, especially for beginners.
- Users find the **complexity** of Amazon SNS overwhelming, especially those new to AWS or cloud services.
- Users express concerns about **expensive and unpredictable costs** associated with AWS Cloud Storage that can quickly add up.
- Users experience **slow performance** with SNS, facing delays and frequent logouts during job execution.

#### What Are Recent G2 Reviews of Amazon Simple Notification Service (SNS)?

**["Real-Time Alerts and Event-Driven Notifications Made Easy with Amazon Simple Notification Services"](https://www.g2.com/survey_responses/amazon-simple-notification-service-sns-review-12904930)**

**Rating:** 5.0/5.0 stars

_— mani s._

[Read full review](https://www.g2.com/survey_responses/amazon-simple-notification-service-sns-review-12904930)

**["Efficient Event Distribution with Minor Setup Challenges"](https://www.g2.com/survey_responses/amazon-simple-notification-service-sns-review-12863337)**

**Rating:** 4.5/5.0 stars

_— Atharva P._

[Read full review](https://www.g2.com/survey_responses/amazon-simple-notification-service-sns-review-12863337)

#### What Are G2 Users Discussing About Amazon Simple Notification Service (SNS)?

- [What are the benefits and drawbacks of using Amazon SNS for message broadcasting?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-amazon-sns-for-message-broadcasting)
- [How does SNS notification work?](https://www.g2.com/discussions/how-does-sns-notification-work)
- [Which operations are supported by simple notification service SNS select 3?](https://www.g2.com/discussions/which-operations-are-supported-by-simple-notification-service-sns-select-3)
- [What is the functionality of Amazon SNS service?](https://www.g2.com/discussions/what-is-the-functionality-of-amazon-sns-service)
- [Which are features of the Amazon Simple Notification Service?](https://www.g2.com/discussions/which-are-features-of-the-amazon-simple-notification-service)

### [Xurrent IMR](https://www.g2.com/products/xurrent-imr/reviews)

Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow. Rather than stitching together multiple point solutions, teams get a coherent system that handles every stage of incident response without context-switching. Key capabilities include: Intelligent alert routing and correlation: Custom routing rules and alert context surface the right information at the right time, helping teams accelerate root cause analysis and reduce noise. On-call management with escalation policies: Fully customizable schedules and escalation chains ensure incidents are acknowledged and resolved within SLA thresholds, with no gaps in coverage. Incident roles, task templates, and playbooks: Structured delegation frameworks reduce chaos during high-severity events, ensuring every team member knows their responsibilities before an incident strikes. Response automation: Automated workflows enable self-healing system behaviors, reducing mean time to resolution and minimizing manual intervention for recurring failure patterns. Advanced analytics and reporting: Team, service, and user-level reporting gives engineering and operations leaders the visibility to measure performance, identify gaps, and continuously improve. Xurrent IMR integrates with 150+ monitoring, observability, and ticketing tools — including Datadog, Prometheus, PagerDuty, Splunk, Jira, ServiceNow, Grafana, New Relic, and AWS CloudWatch — making it compatible with the stacks modern infrastructure teams already rely on. Whether managing a distributed engineering organization or a lean operations team, Xurrent IMR provides the coordination layer that turns reactive firefighting into a repeatable, measurable discipline.

**Average Rating:** 4.5/5.0

**Total Reviews:** 193

#### How Do G2 Users Rate Xurrent IMR?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Xurrent IMR?

- **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent)
- **Company Website:** www.xurrent.com
- **Year Founded:** 2010
- **HQ Location:** Santa Barbara, US
- **Twitter:** @4me  
250 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b32f9214e90dab74973cbde38ad788cfccabe9b8d5f3a6fb5bbeade42b9a5a3b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxurrent%2F&secure%5Burl_type%5D=linkedin_company_website)  
174 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 49% Medium, 26% Small

#### What Do G2 Reviewers Say About Xurrent IMR?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Zenduty's **ease of use** exceptional, praising its simple implementation and intuitive interface.
- Users appreciate the **easy handling of alerts** in Xurrent IMR, benefiting from effective communication and integration options.
- Users appreciate the **seamless integrations** with various systems, enhancing functionality and user experience in Xurrent IMR.
- Users commend the **excellent and responsive customer support** of Xurrent IMR, enhancing their overall experience.
- Users value the **smooth and responsive UI** of Xurrent IMR, finding it simple and easy to use.

##### Cons

- Users feel the **missing features** in the Xurrent IMR limit its capabilities and hinder a better experience.
- Users face **notification issues** with Xurrent IMR, including spam calls and ungrouped alerts affecting user awareness and experience.
- Users struggle with **scheduling issues** in Xurrent IMR, finding the interface unintuitive and unnecessarily complex.
- Users find the **learning curve steep** , especially for those unfamiliar with incident management or the confusing interface.
- Users note **feature issues** with navigation and automation, which hinder the overall user experience with Xurrent IMR.

#### What Are Recent G2 Reviews of Xurrent IMR?

**["Fast, Reliable Alerting with Smooth Shift Rotations in Xurrent IMR (Zenduty)"](https://www.g2.com/survey_responses/xurrent-imr-review-13134339)**

**Rating:** 4.5/5.0 stars

_— Abhishek S._

[Read full review](https://www.g2.com/survey_responses/xurrent-imr-review-13134339)

**["Streamlined Incident Management with Great GCP Integration and Support"](https://www.g2.com/survey_responses/xurrent-imr-review-12908520)**

**Rating:** 4.0/5.0 stars

_— Hatim B._

[Read full review](https://www.g2.com/survey_responses/xurrent-imr-review-12908520)

#### What Are G2 Users Discussing About Xurrent IMR?

- [What is StatusCast used for?](https://www.g2.com/discussions/what-is-statuscast-used-for)
- [What is Zenduty used for?](https://www.g2.com/discussions/what-is-zenduty-used-for) - 1 comment

### [Pulsetic](https://www.g2.com/products/pulsetic/reviews)

Pulsetic is a comprehensive website uptime monitoring solution that enables businesses to safeguard their online operations and maintain customer trust. The service delivers real-time browser monitoring and alerts via multiple channels, including phone call, SMS, email, and Slack, ensuring that website downtime is immediately identified and addressed. Additionally, Pulsetic features customizable status pages that provide transparent and up-to-date information to customers regarding website incidents, as well as status badges that allow for easy, on-demand status checks without the need to navigate away from the current page.

**Average Rating:** 4.8/5.0

**Total Reviews:** 208

#### How Do G2 Users Rate Pulsetic?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.5/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.5/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Pulsetic?

- **Seller:** [Pulsetic](https://www.g2.com/sellers/pulsetic)
- **HQ Location:** N/A
- **Twitter:** @getpulsetic  
143 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Founder
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 84% Small, 10% Medium

#### What Do G2 Reviewers Say About Pulsetic?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Pulsetic, making monitoring simple and hassle-free.
- Users appreciate the **easy-to-use monitoring services** of Pulsetic, providing quick alerts and reliable performance tracking.
- Users find the **initial setup easy** , making Pulsetic a seamless choice for effective uptime monitoring.
- Users value the **automated downtime notifications** from Pulsetic, ensuring immediate awareness of website issues for quick reactions.
- Users value the **reliable notifications** from Pulsetic, ensuring immediate awareness of website issues for better uptime management.

##### Cons

- Users find the **pricing model inflexible** and desire improved organization and user interface for better accessibility.
- Users find **monitoring issues** with GRPC endpoints and lack of functionality hinder their experience with Pulsetic.
- Users find the **limited features on the free plan** restrict their ability to fully test Pulsetic's capabilities.
- Users find the **pricing model inflexible** , feeling the cost is high compared to similar products and services.
- Users find the lack of a **mobile app** and poor mobile optimization to hinder their overall experience with Pulsetic.

#### What Are Recent G2 Reviews of Pulsetic?

**["Pulsetic Is Easy to Set Up and Reliably Alerts Us During Outages"](https://www.g2.com/survey_responses/pulsetic-review-12626221)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/pulsetic-review-12626221)

**["Effortless Setup and Easy Monitoring with Pulsetic"](https://www.g2.com/survey_responses/pulsetic-review-12128414)**

**Rating:** 5.0/5.0 stars

_— Aryo S._

[Read full review](https://www.g2.com/survey_responses/pulsetic-review-12128414)

### [Freshstatus by Freshworks](https://www.g2.com/products/freshstatus-by-freshworks/reviews)

Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members.

**Average Rating:** 4.5/5.0

**Total Reviews:** 359

#### How Do G2 Users Rate Freshstatus by Freshworks?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.1/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Freshstatus by Freshworks?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®
- **Ownership:** NASDAQ: FRSH

#### Who Uses This Product?

- **Who Uses This:** CEO, Director
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 68% Small, 26% Medium

#### What Are Recent G2 Reviews of Freshstatus by Freshworks?

**["Streamlined Uptime Management for the Technology Industry"](https://www.g2.com/survey_responses/freshstatus-by-freshworks-review-8798073)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/freshstatus-by-freshworks-review-8798073)

**["Gives our users the insights that they need"](https://www.g2.com/survey_responses/freshstatus-by-freshworks-review-9215748)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/freshstatus-by-freshworks-review-9215748)

### [Freshservice](https://www.g2.com/products/freshservice/reviews)

Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers. By bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools. Freshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,305

#### How Do G2 Users Rate Freshservice?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.9/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Freshservice?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Company Website:** www.freshworks.com
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, IT Director
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 61% Medium, 21% Large

#### What Do G2 Reviewers Say About Freshservice?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Freshservice, appreciating its intuitive design and efficient ticket management.
- Users appreciate the **intuitive interface and extensive features** of Freshservice, simplifying both complex tasks and daily activities.
- Users value the **automation features** of Freshservice, significantly enhancing efficiency and streamlining ticket management processes.
- Users praise the **variety of ticket organization options** in Freshservice, enhancing efficiency and user experience.
- Users value the **intuitive ticket management** in Freshservice, enhancing usability and streamlining internal approval processes.

##### Cons

- Users find the **missing features** in Freshservice frustrating, particularly the lack of intuitive reporting and search functionalities.
- Users find the **limited features** of Freshservice restrictive, impacting the effectiveness of reporting and project management.
- Users find the **learning curve steep** , with complicated configurations and unintuitive reporting features causing frustration.
- Users find **limited customization** options in Freshservice, which can restrict tailoring the system to specific business needs.
- Users find **ticketing issues** frustrating, especially with confusing reporting and difficulty in extracting data for management.

#### What Are Recent G2 Reviews of Freshservice?

**["Freshservice: Intuitive ITSM with Powerful Automation and Asset Tracking"](https://www.g2.com/survey_responses/freshservice-review-13239057)**

**Rating:** 5.0/5.0 stars

_— patan b._

[Read full review](https://www.g2.com/survey_responses/freshservice-review-13239057)

**["Freshservice Simplifies Support with Easy Ticketing and Time-Saving Automation,"](https://www.g2.com/survey_responses/freshservice-review-13241098)**

**Rating:** 5.0/5.0 stars

_— J Raghu V._

[Read full review](https://www.g2.com/survey_responses/freshservice-review-13241098)

#### What Are G2 Users Discussing About Freshservice?

- [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote

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