# Best Enterprise IT Alerting Software *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Products classified in the overall IT Alerting category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business IT Alerting to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business IT Alerting category. In addition to qualifying for inclusion in the IT Alerting Software category, to qualify for inclusion in the Enterprise Business IT Alerting Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business. --- **Sponsored** ### Status.io Status.io is a status page management and incident communication software solution that helps organizations communicate system health, service disruptions, and maintenance events to customers and stakeholders through hosted status pages. Status.io is a type of status page and incident communication solution that helps SaaS providers, DevOps teams, enterprise IT departments, and API providers maintain transparent communication with users during service outages and planned maintenance windows. The platform serves organizations that need to reduce support ticket volume during incidents, maintain customer trust through proactive status updates, and automate status communication through integrations with existing monitoring infrastructure. The software enables users to create and manage public or private status pages that display real-time system health, component-level status information, performance metrics, active incidents, and scheduled maintenance events. Status pages operate on infrastructure separate from the user's primary systems, ensuring availability during outages. The platform supports customization through design tools or custom HTML, CSS, and JavaScript to align status pages with organizational branding. • \*\*Status Page Management\*\*: Create branded status pages displaying overall system health, component status for websites, APIs, mobile apps, and services, real-time performance metrics, active incidents, scheduled maintenance, and historical status updates • \*\*Incident and Maintenance Tracking\*\*: Create, update, and resolve incidents with automatic component status updates, schedule maintenance windows with automated subscriber reminders, and maintain comprehensive event history timelines • \*\*Multi-Channel Notifications\*\*: Send unlimited notifications via email, SMS, webhooks, RSS feeds, iCalendar, IRC, Microsoft Teams, Slack, and Twitter/X, with subscriber preference management for notification channels • \*\*Monitoring Tool Integrations\*\*: Automate status updates through integrations with monitoring and alerting tools including Nagios, New Relic, OpsGenie, PagerDuty, Pingdom, Site24x7, StatusCake, UptimeRobot, Datadog, LogicMonitor, Dynatrace, and Zabbix, with support for custom integrations via Developer API • \*\*Metrics and Analytics\*\*: Display live performance charts using real-time data from Custom Metric API or external sources, tracking response times, uptime percentages, and other performance indicators • \*\*Developer API Access\*\*: Provide programmatic access to status information through public Status API returning JSON format data, enabling API consumers to handle service disruptions programmatically in applications • \*\*Enterprise Security Features\*\*: Support for private status pages with single sign-on authentication via OIDC or SAML Identity Providers including OneLogin, Auth0, Okta, Azure AD, and Google Workspace, with optional IP Access Control The platform infrastructure is distributed across multiple geographic regions and cloud providers to maintain availability and redundancy. Status pages remain accessible when primary infrastructure experiences outages, providing a communication channel during critical incidents. The solution serves organizations ranging from startups to large enterprises managing complex, multi-tenant infrastructure. [Visit company website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1236&secure%5Bdisplayable_resource_id%5D=1236&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1236&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=84907&secure%5Bresource_id%5D=1236&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-alerting%2Fenterprise&secure%5Btoken%5D=79222b360185c870d49c18d5d0208e2f4d0ccd58eabd100096bbf1e0d208a4d9&secure%5Burl%5D=https%3A%2F%2Fstatus.io%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dprofile&secure%5Burl_type%5D=custom_url) --- ## Top-Rated Products (Ranked by G2 Score) ### 1. [Dynatrace](https://www.g2.com/products/dynatrace/reviews) Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. Learn more at www.dynatrace.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,230 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Quality of Support:** 8.7/10 (Category avg: 8.9/10) - **Ease of Use:** 8.3/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.2/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [Dynatrace](https://www.g2.com/sellers/dynatrace) - **Year Founded:** 2005 - **HQ Location:** Boston, MA - **Twitter:** @Dynatrace (18,645 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/125999/ (5,950 employees on LinkedIn®) - **Ownership:** NYSE: DT **Reviewer Demographics:** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 69% Enterprise, 23% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (84 reviews) - Debugging (53 reviews) - Insights (47 reviews) - Features (44 reviews) - Monitoring (44 reviews) **Cons:** - Learning Curve (43 reviews) - Missing Features (39 reviews) - Complexity (29 reviews) - UX Improvement (26 reviews) - Learning Difficulty (25 reviews) ### 2. [Datadog](https://www.g2.com/products/datadog/reviews) Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics. **Average Rating:** 4.4/5.0 **Total Reviews:** 687 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Quality of Support:** 8.3/10 (Category avg: 8.9/10) - **Ease of Use:** 8.2/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [Datadog](https://www.g2.com/sellers/datadog) - **Company Website:** https://www.datadoghq.com/ - **Year Founded:** 2010 - **HQ Location:** New York - **Twitter:** @datadoghq (50,828 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1066442/ (10,625 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Software Engineer, DevOps Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 47% Mid-Market, 33% Enterprise #### Pros & Cons **Pros:** - Ease of Use (145 reviews) - Monitoring (144 reviews) - Real-time Monitoring (122 reviews) - Features (93 reviews) - Analytics (88 reviews) **Cons:** - Expensive (92 reviews) - Learning Curve (73 reviews) - Pricing Issues (71 reviews) - Cost (65 reviews) - Learning Difficulty (56 reviews) ### 3. [xMatters](https://www.g2.com/products/xmatters/reviews) xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters. **Average Rating:** 4.5/5.0 **Total Reviews:** 716 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) - **Ease of Use:** 8.9/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [Everbridge](https://www.g2.com/sellers/everbridge) - **Company Website:** https://www.everbridge.com - **Year Founded:** 2002 - **HQ Location:** Vienna, VA - **Twitter:** @Everbridge (4,771 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/33883 (1,580 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Software Engineer, Incident Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 62% Enterprise, 26% Mid-Market #### Pros & Cons **Pros:** - Alerting System (76 reviews) - Ease of Use (66 reviews) - Alert Management (65 reviews) - Automation (49 reviews) - Notifications (48 reviews) **Cons:** - Complexity (33 reviews) - Learning Curve (25 reviews) - Alert Issues (19 reviews) - Complex Setup (19 reviews) - Difficult Setup (19 reviews) ### 4. [New Relic](https://www.g2.com/products/new-relic/reviews) New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle. There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications. **Average Rating:** 4.4/5.0 **Total Reviews:** 567 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Quality of Support:** 8.6/10 (Category avg: 8.9/10) - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [New Relic](https://www.g2.com/sellers/new-relic) - **Company Website:** https://newrelic.com - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @newrelic (65,836 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/426253/ (3,029 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 30% Enterprise #### Pros & Cons **Pros:** - Ease of Use (97 reviews) - Real-time Monitoring (95 reviews) - Monitoring (75 reviews) - Insights (69 reviews) - Analytics (62 reviews) **Cons:** - Expensive (63 reviews) - Pricing Issues (53 reviews) - Complexity (50 reviews) - Learning Curve (50 reviews) - Complex Setup (38 reviews) ### 5. [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) IBM Instana discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and updates application dependency maps in real-time to deliver the context and actionable feedback needed by DevOps to optimize application performance, enable innovation and mitigate risk to help them add value and efficiency to the pipeline. IBM Instana is available on AWS Marketplace. **Average Rating:** 4.4/5.0 **Total Reviews:** 461 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Quality of Support:** 8.6/10 (Category avg: 8.9/10) - **Ease of Use:** 8.6/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.4/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Company Website:** https://www.ibm.com/us-en - **Year Founded:** 1911 - **HQ Location:** Armonk, NY - **Twitter:** @IBM (708,000 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (324,553 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Software Engineer, System Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Mid-Market, 36% Enterprise #### Pros & Cons **Pros:** - Ease of Use (132 reviews) - Monitoring (116 reviews) - Real-time Monitoring (107 reviews) - Monitoring Capabilities (99 reviews) - Easy Setup (69 reviews) **Cons:** - Expensive (48 reviews) - Learning Curve (40 reviews) - User Interface Issues (40 reviews) - Pricing Issues (39 reviews) - Difficult Learning (36 reviews) ### 6. [Rakuten SixthSense Observability](https://www.g2.com/products/rakuten-sixthsense-observability/reviews) In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability - a next-generation APM tool that transforms the way you monitor, analyze, and optimize your applications and infrastructure. With its robust suite of features and advanced analytics, Rakuten SixthSense Observability empowers you to proactively identify and resolve issues, streamline operations, and enhance customer experiences. Key Capabilities: • Comprehensive Monitoring and Alerting: Rakuten SixthSense Observability offers end-to-end monitoring of your applications, infrastructure, and network performance. With real-time alerting and customizable dashboards, you can quickly detect issues and gain actionable insights into the health and performance of your systems. • Distributed Tracing and Correlation: Gain full visibility into your application's performance with distributed tracing, which tracks transactions and requests across multiple services and components. This feature helps you identify bottlenecks, latency issues, and errors, making it easier to optimize your application and enhance customer experiences. • Anomaly Detection and Machine Learning: Leverage Rakuten SixthSense's advanced machine learning capabilities to automatically identify unusual patterns and deviations in application performance and resource utilization. This proactive approach enables you to detect and resolve issues before they impact your business and customers. • Advanced Analytics and Visualization: Rakuten SixthSense's rich data visualization and analytics tools allow you to dive deep into your application performance data. Generate custom reports, analyze trends, and uncover hidden patterns that can drive continuous improvement and optimization. • Log Management and Integration: Effortlessly collect, analyze, and store logs from various sources with Rakuten SixthSense's integrated log management feature. This seamless integration enables you to correlate log data with performance metrics and traces, providing a comprehensive understanding of your application's behaviour. • Scalability and Flexibility: Rakuten SixthSense Observability is built to scale with your growing business needs, supporting a wide range of applications, services, and infrastructure. Its flexible architecture allows you to customize the tool to your specific requirements and integrate it with other monitoring and observability solutions. Current Feature set: • Application Performance Monitoring: Full stack visibility across Java, PHP, Node.js, Python, Go and a lot more! Key Features include, Distributed Tracing, Profiling, Database Monitoring • Infrastructure Monitoring: Get a birds-eye view of your infrastructure health and gain granular insights with easy deployment Key Features include Kubernetes, VMs, Web Servers, Cloud Integrations • Digital Experience Monitoring: Improve the end-user experience of your applications mapped with contextual information of application performance metrics • Browser Monitoring: Metrics to optimize end users’ experience and help in improving application performance. • Mobile Monitoring: Monitor crashes, performance & usage metrics for your mobile applications • Synthetic Monitoring: Stimulate end-user transactions using low code, no code test scripts • VM Monitoring: VM monitoring capability lets you view your infrastructure performance and health of servers, virtual machines, containers, databases etc. at a glance. • SixthSense Cognitive Engine: Modern observability and the proactive approach using artificial intelligence. The application uses different AI/ML algorithms that can predict performance metrics with an accuracy of up to 98% and a confidence level of 90%. **Average Rating:** 4.6/5.0 **Total Reviews:** 52 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Quality of Support:** 9.3/10 (Category avg: 8.9/10) - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [Rakuten SixthSense](https://www.g2.com/sellers/rakuten-sixthsense-f1af4c23-8be7-4bf4-a775-a4d50eebce5d) - **Year Founded:** 2016 - **HQ Location:** Bengaluru, IN - **LinkedIn® Page:** https://www.linkedin.com/company/rakuten-sixthsense/ (12 employees on LinkedIn®) - **Ownership:** TYO: 4755 **Reviewer Demographics:** - **Who Uses This:** Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Games - **Company Size:** 47% Enterprise, 38% Mid-Market #### Pros & Cons **Pros:** - Monitoring (11 reviews) - Alerting System (9 reviews) - Customer Support (9 reviews) - Ease of Use (9 reviews) - Implementation Ease (9 reviews) **Cons:** - Complex Setup (3 reviews) - Poor Documentation (3 reviews) - Alert Issues (2 reviews) - Inefficient Alert System (2 reviews) - Insufficient Information (2 reviews) ### 7. [Uptime.com](https://www.g2.com/products/uptime-com/reviews) Uptime.com provides comprehensive, unified visibility into the availability and performance of critical services. Monitoring tools empower engineering, operations and SRE teams to maintain oversight of their web stack and respond to outages through customizable alerting channels. Uptime.com offers a broad set of monitoring capabilities, including web, network, and email. API and transaction checks offer synthetic monitoring to perform multi-step validations of critical flows and services. Monitor public and private resources through a unified interface that streamlines configuration and alerting. Set up and customize Status Pages with your company branding to communicate incidents and maintenance to both customers and internal teams. Provide a single-page overview that shows your overall service health at a glance. Robust and customizable SLA reporting allows stakeholders to stay informed on incidents and downtime. Scheduled Reports send a breakdown of monitoring status at your chosen frequency and timing. Simple & intuitive industry leading Enterprise-grade features delivered at a fair price, that are continuously improving. Used by small and large businesses, Uptime.com's services scale to any organizational size and structure. G2, Sourceforge and TechRadar Pro have recognized Uptime.com as one of the world’s best uptime monitors for several consecutive years, including current awards. **Average Rating:** 4.6/5.0 **Total Reviews:** 341 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Quality of Support:** 9.3/10 (Category avg: 8.9/10) - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [Uptime.com](https://www.g2.com/sellers/uptime-com) - **Company Website:** https://www.Uptime.com - **Year Founded:** 2013 - **HQ Location:** Longboat Key, Florida - **Twitter:** @UptimeDotCom (1,246 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/27454224/ (25 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** CTO, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 38% Mid-Market, 36% Small-Business #### Pros & Cons **Pros:** - Ease of Use (85 reviews) - Easy Setup (53 reviews) - Notifications (45 reviews) - Monitoring Services (44 reviews) - Monitoring (43 reviews) **Cons:** - Complex Configuration (19 reviews) - Expensive (18 reviews) - Notification Issues (17 reviews) - Inadequate Notifications (15 reviews) - Learning Curve (13 reviews) ### 8. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows. **Average Rating:** 4.3/5.0 **Total Reviews:** 941 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Quality of Support:** 8.4/10 (Category avg: 8.9/10) - **Ease of Use:** 8.2/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.0/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian) - **Company Website:** https://www.atlassian.com/ - **Year Founded:** 2002 - **HQ Location:** Sydney and San Francisco - **Twitter:** @Atlassian (105,817 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/atlassian (21,797 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Mid-Market, 38% Enterprise #### Pros & Cons **Pros:** - Ease of Use (49 reviews) - Integrations (33 reviews) - Automation (32 reviews) - Ticket Management (31 reviews) - Features (29 reviews) **Cons:** - Learning Curve (35 reviews) - Complexity (29 reviews) - Steep Learning Curve (29 reviews) - Complex Setup (22 reviews) - Complex UI (16 reviews) ### 9. [PagerDuty](https://www.g2.com/products/pagerduty/reviews) PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial **Average Rating:** 4.5/5.0 **Total Reviews:** 898 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Quality of Support:** 8.9/10 (Category avg: 8.9/10) - **Ease of Use:** 8.6/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [PagerDuty](https://www.g2.com/sellers/pagerduty) - **Company Website:** https://www.pagerduty.com/ - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @pagerduty (24,693 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/482819/ (1,288 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 38% Enterprise #### Pros & Cons **Pros:** - Alert Notifications (21 reviews) - Alerting System (19 reviews) - Alert Management (17 reviews) - Ease of Use (15 reviews) - Easy Integrations (15 reviews) **Cons:** - Alert Issues (12 reviews) - Expensive (8 reviews) - Complexity (7 reviews) - Inefficient Alert System (7 reviews) - Complex UI (6 reviews) ### 10. [Coralogix](https://www.g2.com/products/coralogix/reviews) Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events, enhancing operational efficiency and reducing total cost of ownership by up to 70%. Coralogix stands out for its simple pricing model, based solely on data volume ingested and retained, and offers free, fast customer support with less than 30 second response time and 1 hour resolution time. Our platform covers the entire range of observability with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all streamlined for quick integration and immediate value. Components within the stream store the system state to provide stateful insights and real-time alerting without ever needing to index the data — so there are never any trade-offs to achieve observability. Once ingested, parsed, and enriched, data is written remotely to an archive bucket controlled by the client. The archive can be queried directly at any time, from the platform UI or via CLI, giving users infinite retention with full control over, and access to, their data. View and query your data from any dashboard using any syntax. Coralogix has successfully completed relevant security and privacy compliances by BDO including GDPR, SOC 2, PCI, HIPAA, and ISO 27001/27701. **Average Rating:** 4.6/5.0 **Total Reviews:** 342 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Quality of Support:** 9.4/10 (Category avg: 8.9/10) - **Ease of Use:** 8.8/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [Coralogix](https://www.g2.com/sellers/coralogix) - **Company Website:** https://www.coralogix.com - **Year Founded:** 2014 - **HQ Location:** San Francisco, CA - **Twitter:** @Coralogix (4,074 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3763125/ (583 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Software Engineer, DevOps Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Mid-Market, 34% Enterprise #### Pros & Cons **Pros:** - Ease of Use (82 reviews) - Log Management (70 reviews) - Customer Support (65 reviews) - Real-time Monitoring (57 reviews) - User Interface (57 reviews) **Cons:** - Learning Curve (25 reviews) - Missing Features (25 reviews) - Difficult Learning (24 reviews) - Slow Performance (24 reviews) - Learning Difficulty (22 reviews) ### 11. [Xurrent IMR](https://www.g2.com/products/xurrent-imr/reviews) XurrentIMR (formerly Zenduty) is an end-to-end incident management platform for real-time alerts, task delegation, and SLA compliance. Seamlessly integrating with over 150+ popular monitoring and ticketing tools, it stands as a perfect platform for infrastructure and support teams to effectively handle on-call management and enhance their incident response lifecycle. Zenduty manages the entire incident response lifecycle including alert correlations, incident roles, task delegation, communication management, root cause analysis, response automation, and incident post-mortems. Integration features include: - Fully customizable notifications with on-call schedules - Custom escalation policies to ensure incidents are acknowledged and resolved within SLA limits - Incident roles and task templates/playbooks to ensure effective delegation, better preparedness and elimination of chaos - Personal and channel alerts for service-level incidents - Intelligent alert context to accelerate RCA - Custom alert routing rules - Response automation for building self-healing systems - Incident tags for classification of incidents - Advanced team, service and user-level analytics and reporting Tools we integrate with include Sentry, Datadog, Dynatrace, Grafana, Honeybadger, Loggly, NodePing, Pingdom, Prometheus, Rollbar, Runscope, SignalFX, StatusPage, Sumo Logic, Uptime, Zendesk, API, Splunk, Freshdesk, Raygun, Bitbucket, Jenkins, AWS CloudWatch, Github, Bugsnag, Kayako, CopperEgg, Email, StatusCake, Firebase Crashlytics, AppBeat, Healthchecks.io, OpsDash, Monitis, Checkly, Panopta, Site24x7, Hosted Graphite, LogDNA, Librato, Uptrends, Hosted Graphite, UptimeRobot, Papertrail, Fabric Crashlytics, Pingometer, Atatus, Scout, Graylog, Nagios, New Relic, Outgoing Webhook, CircleCI(beta), Logentries, Slack, Logzio, Humio, Lightstep, Sysdig, AppOptics, StatHat, ThousandEyes, Wormly, WaveFront, Zabbix, Icinga2, Jira, Jira Service Desk, ServiceNow, BMC Remedy and Splunk Legacy **Average Rating:** 4.6/5.0 **Total Reviews:** 157 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Ease of Use:** 8.9/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent) - **Company Website:** https://www.xurrent.com/ - **Year Founded:** 2010 - **HQ Location:** Santa Barbara, US - **Twitter:** @4me (254 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xurrent/ (165 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Mid-Market, 27% Small-Business #### Pros & Cons **Pros:** - Alert Management (25 reviews) - Ease of Use (19 reviews) - Integrations (16 reviews) - Customer Support (11 reviews) - Intuitive (11 reviews) **Cons:** - Notification Issues (6 reviews) - Missing Features (5 reviews) - Feature Issues (4 reviews) - Scheduling Issues (4 reviews) - Integration Issues (3 reviews) ### 12. [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments. Targeted at IT professionals and organizations that require robust monitoring capabilities, SolarWinds Observability caters to a wide range of use cases. It is particularly beneficial for businesses operating in hybrid environments, where the integration of on-premises and cloud resources is essential. The solution allows users to gain a holistic view of their networks, applications, databases, and user experiences, thereby facilitating better decision-making and operational efficiency. This is especially crucial in today’s fast-paced digital landscape, where downtime can significantly impact service reliability and customer satisfaction. One of the standout features of SolarWinds Observability is its built-in intelligence powered by AIOps capabilities. This functionality accelerates issue remediation by enabling users to detect, troubleshoot, and resolve problems more efficiently. The advanced predictive analysis and anomaly-based alerts help organizations proactively address potential issues before they escalate, ultimately reducing downtime and enhancing service reliability. Additionally, the solution's log pattern analysis further streamlines the troubleshooting process, allowing IT teams to focus on strategic initiatives rather than being bogged down by operational challenges. SolarWinds Observability offers flexibility in deployment, providing users with the option to choose between self-hosted and SaaS models. The self-hosted option integrates seamlessly with other SolarWinds services, such as security and storage monitoring, while the SaaS option is tailored for deeper monitoring of custom and cloud-based applications. This adaptability ensures that organizations can select the deployment method that best aligns with their operational needs and infrastructure. Moreover, SolarWinds Observability stands out by consolidating multiple monitoring tools into a single, integrated solution. This not only simplifies the monitoring process but also helps organizations reduce costs associated with managing disparate systems. By offering comprehensive visibility across hybrid IT environments, SolarWinds Observability empowers organizations to optimize their operations and enhance overall performance. **Average Rating:** 4.3/5.0 **Total Reviews:** 775 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Quality of Support:** 8.2/10 (Category avg: 8.9/10) - **Ease of Use:** 8.3/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Company Website:** https://www.solarwinds.com - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,608 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,818 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Network Engineer, Network Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 45% Enterprise, 37% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (64 reviews) - Monitoring (63 reviews) - Monitoring Performance (55 reviews) - Monitoring Capabilities (51 reviews) - User Interface (41 reviews) **Cons:** - Expensive (35 reviews) - Learning Curve (21 reviews) - Integration Issues (20 reviews) - Complex Setup (19 reviews) - Configuration Difficulty (18 reviews) ### 13. [Site24x7](https://www.g2.com/products/site24x7/reviews) ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applications from desktop and mobile devices. In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot applications, servers and network infrastructure, including private and public clouds. End-user experience monitoring is done from more than 100 locations across the world and various wireless carriers. **Average Rating:** 4.6/5.0 **Total Reviews:** 417 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Quality of Support:** 8.7/10 (Category avg: 8.9/10) - **Ease of Use:** 8.8/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,047 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,531 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Reviewer Demographics:** - **Who Uses This:** CEO, CTO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 45% Mid-Market, 43% Small-Business #### Pros & Cons **Pros:** - Ease of Use (78 reviews) - Monitoring (73 reviews) - Real-time Monitoring (61 reviews) - Monitoring Features (52 reviews) - Monitoring Services (49 reviews) **Cons:** - Complexity (25 reviews) - Alert Issues (23 reviews) - Learning Curve (21 reviews) - Expensive (20 reviews) - Not User-Friendly (18 reviews) ### 14. [Freshservice](https://www.g2.com/products/freshservice/reviews) Freshservice by Freshworks is an AI-first ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freddy AI is deeply embedded throughout, augmenting every team with contextual insights, intelligent recommendations, and automated workflows that reduce manual effort and accelerate resolution. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,274 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** https://www.freshworks.com/ - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,012 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,344 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 61% Mid-Market, 21% Enterprise #### Pros & Cons **Pros:** - Ease of Use (158 reviews) - Features (89 reviews) - Automation (75 reviews) - Ticketing System (67 reviews) - Ticket Management (61 reviews) **Cons:** - Missing Features (54 reviews) - Limited Features (42 reviews) - Learning Curve (36 reviews) - Limited Customization (33 reviews) - Ticketing Issues (27 reviews) ### 15. [Checkmk](https://www.g2.com/products/checkmk/reviews) Checkmk is an IT monitoring platform designed to deliver deep visibility into hybrid infrastructures. It supports monitoring of cloud services (AWS, Azure, GCP), on-premises data centers, virtual machines, containers, and Kubernetes clusters. With more than 2,000 monitoring plug-ins available out of the box, it offers broad coverage across applications, networks, databases, operating systems, and hardware. The platform is highly automated, featuring service discovery and rule-based configuration to reduce manual setup. It scales efficiently to monitor thousands of hosts and millions of services. A central web-based interface allows users to manage configuration, visualize data with customizable dashboards, and track system performance over time. Checkmk can be flexibly deployed, coming as a package for Linux, a virtual machine for any operating system, an image on AWS and Azure marketplaces, or a physical appliance. Checkmk also supports integration with ITSM tools and third-party platforms, enabling automatic ticket creation and streamlined alerting. Advanced features, such as forecasting, capacity planning, and asset inventory, help teams maintain reliable operations across dynamic IT landscapes. Monitoring capabilities: - Monitoring of hybrid infrastructures: cloud, on-premises, virtual, and container environments - Over 2,000 native plug-ins for infrastructure and applications - Built-in dashboards provide key metrics for AWS and Azure environments, Linux and Windows servers, and Kubernetes clusters - Automated discovery and configuration - Smart alerting with native ITSM integrations Operational benefits: - Gain insights into system health, capacity trends and future resource needs through built-in assessments and forecasting tools - Reduce manual effort with auto-discovery, rule-based configuration, and a centralized agent management - Minimize downtime and speed up incident response using custom self-healing workflows via the ‘Alert Handler’ - Create tailored dashboards and views to highlight the most relevant metrics for each team, with flexible visualizations and user-specific perspectives - Maintain an up-to-date inventory of all hardware and software assets, enriched with live monitoring data to track changes and enhance asset health insights in your CMDB Why choose Checkmk? - Transparent pricing model with a strong price-performance ratio - Flexible deployment options for cloud, on-premises, or hybrid environments - End-to-end application monitoring through synthetic checks and OpenTelemetry integration - Scales efficiently to support large, distributed environments with high host and service counts - Extensible architecture for custom plug-ins and integrations Customers include: Adobe, Cloudera, Fujitsu, Siemens, Orange, VW, HP, Zalando, Fitbit, NEC, Continental, NHL, Capgemini, Sixt, Intesa SanPaolo **Average Rating:** 4.7/5.0 **Total Reviews:** 282 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Quality of Support:** 8.8/10 (Category avg: 8.9/10) - **Ease of Use:** 8.1/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.2/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [Checkmk](https://www.g2.com/sellers/checkmk) - **Company Website:** https://checkmk.com/ - **Year Founded:** 2007 - **HQ Location:** Munich, DE - **Twitter:** @checkmk (1,756 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11824415/ (223 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** IT Engineer, Systemadministrator - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 42% Mid-Market, 41% Enterprise #### Pros & Cons **Pros:** - Ease of Use (27 reviews) - Monitoring (24 reviews) - Monitoring Services (23 reviews) - Flexibility (21 reviews) - Real-time Monitoring (19 reviews) **Cons:** - Learning Curve (18 reviews) - Difficult Learning (15 reviews) - Learning Difficulty (12 reviews) - Complex Configuration (11 reviews) - Complex Setup (10 reviews) ### 16. [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) Grafana Labs provides an open and composable monitoring and observability stack built around Grafana, the leading open source technology for dashboards and visualization. There are more than 3,000 Grafana Labs customers, including Bloomberg, Citigroup, Dell Technologies, Salesforce, and TomTom, and more than 1 million active instances of Grafana around the world. Grafana Labs helps companies manage their observability strategies with the LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise offerings, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo) as well as extensive enterprise data source plugins, dashboard management, alerting, reporting, and security. Grafana Labs is backed by leading investors Lightspeed Venture Partners, Lead Edge Capital, GIC, Sequoia Capital, Coatue, and J.P. Morgan. Follow Grafana Labs on LinkedIn and Twitter or visit https://grafana.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 151 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Quality of Support:** 8.1/10 (Category avg: 8.9/10) - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.6/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [Grafana Labs](https://www.g2.com/sellers/grafana-labs) - **Year Founded:** 2014 - **HQ Location:** New York - **Twitter:** @grafana (68,075 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11062162/ (1,770 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Software Engineer, DevOps Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 45% Mid-Market, 28% Enterprise #### Pros & Cons **Pros:** - Data Visualization (18 reviews) - Ease of Use (18 reviews) - Dashboard Usability (17 reviews) - Real-time Monitoring (17 reviews) - Monitoring (16 reviews) **Cons:** - Learning Curve (16 reviews) - Complex Setup (13 reviews) - Learning Difficulty (12 reviews) - Difficult Learning (11 reviews) - Complexity (10 reviews) ### 17. [SIGNL4](https://www.g2.com/products/signl4-derdack/reviews) SIGNL4 stands out as the ultimate solution for mobile alerting and team mobilization in the event of a critical incident, ensuring rapid response when it matters most. SIGNL4 is designed to enhance communication and operational efficiency for organizations facing critical system failures, urgent service requests, or incidents. By bridging the gap between technical systems and the personnel responsible for addressing issues, SIGNL4 ensures that the right individuals are notified promptly, enabling a swift and effective response. This solution is particularly beneficial for industries that rely heavily on IT, IoT, and SCADA systems, as well as organizations with field workers and engineers. SIGNL4 caters to a diverse audience, including IT administrators, facility managers, and emergency response teams, all of whom require immediate notifications to manage incidents effectively. The platform's ability to integrate with over 150 verified systems means that it can seamlessly enhance existing workflows, making it a versatile tool for various operational contexts. Key features of SIGNL4 include persistent mobile push notifications, SMS, and voice calls, all of which come with acknowledgment tracking and escalation capabilities. This multi-channel alerting ensures that critical messages reach the intended recipients without delay, reducing the risk of oversight during emergencies. Additionally, integrated duty and shift scheduling allows organizations to automate the alerting process, ensuring that the appropriate personnel are notified based on their availability and role. The convenience of interfaces such as email, webhooks, and two-way connectors further enhances SIGNL4's functionality. These features facilitate the integration of mobile alerting into existing systems, allowing organizations to leverage their current infrastructure while improving incident response capabilities. By providing a comprehensive solution that combines real-time notifications with effective tracking and escalation, SIGNL4 empowers organizations to respond to critical alerts and incidents up to ten times faster than traditional methods. Overall, SIGNL4 stands out in the mobile alerting category by offering a robust and flexible platform that meets the needs of various industries. Its ability to streamline communication and enhance response times makes it an invaluable tool for organizations striving to maintain operational continuity in the face of challenges. **Average Rating:** 4.6/5.0 **Total Reviews:** 73 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Ease of Use:** 8.7/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [Derdack](https://www.g2.com/sellers/derdack) - **Company Website:** https://www.derdack.com - **Year Founded:** 1999 - **HQ Location:** Potsdam, Germany - **Twitter:** @Derdack (10,194 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/136208/ (32 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Information Technology and Services, Government Administration - **Company Size:** 35% Mid-Market, 34% Small-Business #### Pros & Cons **Pros:** - Ease of Use (11 reviews) - Features (11 reviews) - Alerting System (9 reviews) - Alert Management (8 reviews) - Customer Support (8 reviews) **Cons:** - Integration Issues (3 reviews) - Expensive (2 reviews) - Missing Features (2 reviews) - Notification Issues (2 reviews) - Complex UI (1 reviews) ### 18. [Amazon Simple Notification Service (SNS)](https://www.g2.com/products/amazon-simple-notification-service-sns/reviews) Amazon Simple Notification Service (SNS) is a fully managed messaging service that enables the decoupling of microservices, distributed systems, and serverless applications. It facilitates the seamless transmission of messages from publishers to subscribers through a publish/subscribe (pub/sub) model, supporting a variety of communication protocols. Key Features and Functionality: - Multiple Protocol Support: SNS delivers messages to various endpoints, including Amazon SQS queues, AWS Lambda functions, HTTP/S webhooks, email, SMS, and mobile push notifications. - Message Filtering: Subscribers can define filter policies to receive only relevant messages, reducing unnecessary processing. - Message Batching: Supports publishing multiple messages in a single API request, optimizing throughput and reducing costs. - Message Durability: Ensures high availability by storing messages across multiple, geographically separated servers and data centers. - Security Features: Offers message encryption using AWS Key Management Service (KMS) and supports private communication channels via AWS PrivateLink. Primary Value and User Solutions: Amazon SNS simplifies the development of event-driven applications by providing a reliable and scalable messaging infrastructure. It enables real-time communication between decoupled components, enhancing system resilience and scalability. By supporting multiple delivery protocols and offering features like message filtering and batching, SNS allows developers to build efficient and cost-effective applications. Its integration with other AWS services further streamlines workflows, making it a versatile solution for various messaging needs. **Average Rating:** 4.3/5.0 **Total Reviews:** 82 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Quality of Support:** 8.6/10 (Category avg: 8.9/10) - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.6/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,220,862 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Reviewer Demographics:** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 46% Small-Business, 31% Mid-Market #### Pros & Cons **Pros:** - Cloud Storage (7 reviews) - Cost Saving (6 reviews) - Scalability (5 reviews) - Security Protection (4 reviews) - Ease of Use (3 reviews) **Cons:** - Complexity Issues (6 reviews) - Learning Curve (5 reviews) - Complexity (4 reviews) - Expensive (3 reviews) - Slow Performance (2 reviews) ### 19. [Pandora FMS](https://www.g2.com/products/pandora-fms/reviews) Pandora FMS is a unified monitoring and observability platform designed to consolidate visibility, alerting, reporting, and automation across heterogeneous IT environments. Instead of combining multiple point tools for networks, servers, applications, and cloud services, Pandora FMS centralizes data collection and operational workflows in a single console, reducing integration effort and operational complexity in on-premise, hybrid, and multi-cloud architectures. The platform collects telemetry using multiple methods, including agents, remote checks, standard protocols (e.g., SNMP/WMI), APIs, and log/event ingestion. This enables teams to monitor infrastructure and services end-to-end, correlate signals, and maintain consistent alerting policies and dashboards across distributed estates. Pandora FMS also supports capacity and trend analysis to anticipate resource constraints and identify recurring patterns, and includes AI-assisted capabilities for anomaly detection and automated thresholds to surface hard-to-spot operational signals. Pandora FMS is extensible through a large plugin ecosystem (500+ plugins and integrations), covering a wide range of enterprise and infrastructure technologies such as SAP, Oracle, Citrix, JBoss, VMware, AWS, SQL Server, Red Hat, and WebSphere. This extensibility helps organizations standardize monitoring across legacy and modern stacks without redesigning their monitoring approach per technology. Core capabilities: -Unified monitoring for networks, servers, applications, cloud services, endpoints, and logs -Centralized alerting, event correlation, dashboards, and scheduled reporting -Flexible data collection via agents, remote checks, APIs, and plugins -Scalability for distributed environments and large numbers of monitored elements -Analytics for trend/capacity planning plus AI-assisted anomaly detection and dynamic thresholds -A key differentiator is direct vendor support, which simplifies escalation and ensures continuity of expertise for deployment, tuning, and ongoing operations. **Average Rating:** 4.6/5.0 **Total Reviews:** 217 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [Pandora FMS](https://www.g2.com/sellers/pandora-fms) - **Company Website:** https://pandorafms.com/ - **Year Founded:** 2004 - **HQ Location:** Madrid, Spain - **Twitter:** @pandorafms (5,469 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pandora-pfms/ (57 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Data Analyst - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 51% Mid-Market, 37% Small-Business #### Pros & Cons **Pros:** - Monitoring (139 reviews) - Ease of Use (114 reviews) - Real-time Monitoring (96 reviews) - Flexibility (64 reviews) - Network Monitoring (61 reviews) **Cons:** - Learning Curve (45 reviews) - Complex Setup (32 reviews) - Learning Difficulty (30 reviews) - Difficult Learning (28 reviews) - Complex Configuration (27 reviews) ### 20. [OnPage](https://www.g2.com/products/onpage/reviews) OnPage critical communication and incident alert management system enables rapid resolution of critical IT, healthcare, or IoT incidents through efficient HIPAA-secure communication. With OnPage, healthcare organizations and IT teams are empowered to significantly improve their event detection and response with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, collaboration, mass messaging and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent alerts are never missed. For healthcare organizations, OnPage offers an all-in-one, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, enhance patient outcomes, improve situational awareness and reduce risks. For IT teams, OnPage provides an automated incident alert management and on-call scheduling platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com. **Average Rating:** 4.3/5.0 **Total Reviews:** 306 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Quality of Support:** 8.9/10 (Category avg: 8.9/10) - **Ease of Use:** 8.6/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [OnPage](https://www.g2.com/sellers/onpage) - **Company Website:** https://www.onpage.com/ - **Year Founded:** 1997 - **HQ Location:** Waltham, MA - **Twitter:** @On_Page (1,063 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/22552/ (38 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Owner, Physician - **Top Industries:** Hospital & Health Care, Information Technology and Services - **Company Size:** 53% Small-Business, 30% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (22 reviews) - Notifications (11 reviews) - Easy Setup (7 reviews) - Reliability (7 reviews) - Setup Ease (7 reviews) **Cons:** - Notification Issues (10 reviews) - Sound Issues (6 reviews) - Call Issues (4 reviews) - Not User-Friendly (4 reviews) - Delays (3 reviews) ### 21. [UptimeRobot](https://www.g2.com/products/uptimerobot/reviews) The free online uptime monitoring service with an App available for iOS and Android (https://uptimerobot.com). With the Free Plan, you can monitor up to 50 URLs, check for the content of a website (using the keyword monitor), ping your server or monitor your ports in 5-minute intervals. You can create a status page to showcase your uptime. SMS or Call alerts can be bought anytime. Receive notifications via email, phone call, SMS, or integrations like Microsoft Teams, Telegram, Slack, Twitter, Zapier, Pagerduty, Splunk On-Call, Pushbullet, Webhooks, Google Chat, or Pushover. Upgrade to Pro to get more monitors, 1-minute intervals, unlimited status pages that you can customize, share announcements on your status page to which your customers can subscribe and receive them via email. With the Pro Plan, you can monitor SSL certificates or use the Heartbeat monitor to keep an eye on your cron jobs. Adjust and manage your monitoring with maintenance windows or advanced notifications, to avoid getting alerts during maintenance, or to receive notifications after a certain time of downtime. **Average Rating:** 4.7/5.0 **Total Reviews:** 278 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Quality of Support:** 9.3/10 (Category avg: 8.9/10) - **Ease of Use:** 9.5/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.5/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [Uptime Robot](https://www.g2.com/sellers/uptime-robot) - **Year Founded:** 2010 - **HQ Location:** Sliema, Malta - **Twitter:** @uptimerobot (17,476 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9396064/ (16 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** CEO, Founder - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 70% Small-Business, 19% Mid-Market #### Pros & Cons **Pros:** - Notifications (71 reviews) - Easy Setup (68 reviews) - Monitoring (61 reviews) - Ease of Use (53 reviews) - Reliability (51 reviews) **Cons:** - Inadequate Notifications (20 reviews) - Plan Limitations (13 reviews) - Expensive (9 reviews) - Poor UI (9 reviews) - Limited Monitoring (8 reviews) ### 22. [BigPanda](https://www.g2.com/products/bigpanda/reviews) BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises modernize and move to the cloud, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. BigPanda helps organizations turn IT noise into insights and manual tasks into automated actions. Enterprises rely on BigPanda to reduce IT operating costs, improve service availability and increase business velocity without adding risk. **Average Rating:** 4.5/5.0 **Total Reviews:** 111 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.7/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [BigPanda](https://www.g2.com/sellers/bigpanda) - **Year Founded:** 2012 - **HQ Location:** Mountain View, California - **Twitter:** @bigpanda (3,062 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2598034/ (340 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Developer, Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 56% Enterprise, 38% Small-Business #### Pros & Cons **Pros:** - Alerting System (1 reviews) - Alert Management (1 reviews) - Automation (1 reviews) - Easy Integrations (1 reviews) - Incident Management (1 reviews) ### 23. [Centreon Infra Monitoring](https://www.g2.com/products/centreon-infra-monitoring/reviews) Centreon is a comprehensive IT monitoring solution designed to help organizations gain full visibility and control over their IT operations. By providing real-time insights into system performance, network health, and application availability, Centreon enables businesses to proactively manage their IT environments, ensuring uninterrupted operations and optimal resource utilization. Targeted primarily at IT departments and operations teams, Centreon serves a diverse range of industries, from small businesses to large enterprises. Its user-friendly interface and customizable dashboards make it accessible for both technical and non-technical users. This versatility allows organizations to tailor the monitoring experience to their specific needs, making it an invaluable tool for maintaining operational efficiency and enhancing service delivery. One of the key use cases for Centreon is its ability to prevent downtime through proactive issue detection. By continuously monitoring critical systems and applications, Centreon alerts IT teams to potential problems before they escalate into significant outages. This proactive approach minimizes disruptions and helps organizations maintain a reliable IT infrastructure, which is essential for meeting business demands and ensuring customer satisfaction. Centreon also emphasizes resource optimization, allowing businesses to maximize efficiency and reduce IT costs. By providing detailed insights into resource utilization, organizations can identify underperforming assets and make informed decisions about capacity planning and resource allocation. This capability enables businesses to streamline their IT operations, ultimately leading to cost savings and improved performance. In addition, Centreon enhances the user experience by delivering consistent, high-quality IT services. With its comprehensive monitoring capabilities, IT teams can ensure that applications and services are running smoothly, providing end-users with the reliable performance they expect. This focus on user experience fosters customer loyalty and supports overall business success by aligning IT services with organizational goals. Centreon distinguishes itself in the IT monitoring category by combining powerful monitoring features with a user-centric approach. Its ability to deliver actionable insights, prevent downtime, optimize resources, and enhance user experience makes it a vital tool for organizations looking to improve their IT operations and achieve business success. **Average Rating:** 4.6/5.0 **Total Reviews:** 88 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.0/10) - **Quality of Support:** 8.6/10 (Category avg: 8.9/10) - **Ease of Use:** 8.7/10 (Category avg: 8.9/10) - **Ease of Admin:** 7.5/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [Centreon](https://www.g2.com/sellers/centreon) - **Company Website:** https://www.centreon.com/ - **Year Founded:** 2005 - **HQ Location:** Paris, France - **Twitter:** @Centreon (699 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/830051/ (162 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Network Engineer - **Top Industries:** Information Technology and Services, Internet - **Company Size:** 64% Mid-Market, 24% Enterprise #### Pros & Cons **Pros:** - Ease of Use (9 reviews) - Monitoring (8 reviews) - Monitoring Capabilities (7 reviews) - Real-time Monitoring (7 reviews) - Integrations (6 reviews) **Cons:** - Complex Configuration (5 reviews) - Not User-Friendly (5 reviews) - Complex Setup (4 reviews) - Difficult Learning (4 reviews) - Learning Curve (4 reviews) ### 24. [Freshstatus by Freshworks](https://www.g2.com/products/freshstatus-by-freshworks/reviews) Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members. **Average Rating:** 4.5/5.0 **Total Reviews:** 359 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Quality of Support:** 8.8/10 (Category avg: 8.9/10) - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,012 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,344 employees on LinkedIn®) - **Ownership:** NASDAQ: FRSH **Reviewer Demographics:** - **Who Uses This:** CEO, Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 26% Mid-Market ### 25. [OpenText Operations Bridge (OpsBridge)](https://www.g2.com/products/opentext-operations-bridge-opsbridge/reviews) Micro Focus is now part of OpenText! OpenText™ Operations Bridge (OpsBridge) automatically monitors and analyzes the health and performance of Hybrid IT resources across any device, operating system, database, application, or service on all data types. With industry-leading AIOps capabilities, including event consolidation engines and noise reduction technology, it uniquely integrates end-to-end service awareness with rule and machine learning-based event correlation capabilities. Problems identified using a Vertica big data lake and machine learning, for example, to identify significant logs, can be manually or automatically remediated with flexible runbook automation and orchestration. These capabilities also apply to over 200 integrations with third-party tools and technology stacks. Executive stakeholders gain actionable insight on any device that has a browser with tailored dashboards showing vital status, business, and IT KPIs. Hybrid Cloud Monitoring for the Digital Enterprise Hybrid IT has quickly become the new normal, and IT operations teams are expected to offer both cloud and on-premises infrastructure options, whichever best meets the needs of the application or service. IT operations teams must adapt to new technologies, adopt new cloud vendors and other services chosen by the business, and monitor new applications and application releases with increasing frequency. OpenText™ OpsBridge exploits all AIOps capabilities to consolidate and analyze all your data. It reduces event volumes, isolates root-cause, and provides chatbots for ChatOps. It includes automation to remediate problems quickly while reducing human error with over 8000 provided runbook – or you can build your own. Deliver What the Business Needs When It Needs It Designed to deliver real business value, OpenText™ OpsBridge integrates all your tools and automates manual tasks. It focuses operations teams on the business services and users being impacted by automatically identifying root cause faster than ever before possible. Built-in AIOps intelligent analytics drives historical analysis, applying machine learning and 50+ patented algorithms to logs, events, metrics, and topology, which is so much more powerful than search alone. Key Benefits - Increased effectiveness (time, money, resources) of tools and services - Reduced effort and time to process service requests and resolve problems - Confidence from the lines of business in IT’s ability to deliver consistent, compliant services - Business needs and strategy that are on time and budget, and in stronger collaboration with IT - Reduced business risk, better service price performance, and accelerated time-to-market for new services Key Features - Automated Hybrid IT Discovery and Monitoring: Discovery and monitoring consolidates and exploits all your data types (events, metrics, logs, and topology) within a dynamically updated and accurate model. It shows the impact of incidents, ensuring no new service goes overlooked with dynamic top-down and bottoms-up service modeling and with monitoring automation. Aggregate all our your Hybrid IT resources into a single view with 200+ technology integrations. OpsBridge solution templates and management packs provide in-depth domain-specific monitoring, including infrastructure, databases, Microsoft environments, SAP environments, middleware, cloud, big data, application platforms, automation, load balancers, and web servers. The data is integrated into collect once store one technology (COSO), a containerized common data collection and storage for real-time streaming data ingestion and processing. - Consolidate Data and Reduce Noise: IT experts advise that the application of common data ingestion and algorithmic Big Data driven analytics to all your data is the key to improving service excellence. OpsBridge includes analytics and incorporates 50+ patents for high-speed, high-volume data analysis. Automated log, metric, and event analysis, plus anomaly detection, proactively alerts operators to abnormal activity and uncovers the most relevant insights from hundreds of millions of records to help your team better prioritize. With “time machine” replay, which correlates disparate data over any time range and in relation to topology graphs, users can visualize with ease when the problem started and find the offending resource. To enhance your control of virtualized resources and dynamically changing workloads, OpsBridge proposes optimized recipes for your resources. These recipes give you the ability to visualize resources, forecast their allocation impact, and master costs to set the right level of service. - Automated AIOps: OpsBridge incorporates all 11 AIOps capabilities, from agent-based intelligence and real-time performance analytics to multi-mode stream-based and topology-based correlation of event streams over time and across dependencies. - Robotize Processes and Remediation: With more than 8,000 runbooks to choose from, including hundreds of out-of-the-box integrations to popular IT Service Management tools, OpsBridge simplifies and accelerates the automation of tasks such as remedial actions, notifications, and recovery procedures. Orchestration of complex and conditional execution and rollback provides the means to strengthen compliance, remove manual errors, and develop IT Process Automation (ITPA) to slash costs and drive compliance, releasing rare resources for more critical business priorities. Adapting to changing circumstances is a core requirement for an agile organization. That’s the DevOps methodology, and OpsBridge supports it with: \> A dynamically updating model that reflects the deployment of new application and infrastructure instances, automatically activating the required monitoring. \> Robotized features for ChatOps-based collaboration across teams and tools such as Sitescope, OpsBridge Reporter and Operations Orchestration \> Automated tasks capture and share vital production information to the extended teams, as well as activating alternative configurations to keep your business on track. - Analyze Application Health: OpsBridge provides probes dispersed across the world to measure service quality, control SLAs, and application health. That data is also fed to COSO, processed by the AIOps based analytics, and shown in reports and dashboards. - Customize Dashboards and Reporting: The Business Value Dashboard (BVD) can exploit all the status and KPI data at your disposal to provide a TV-like, live channel of business and IT news that the BVD “paints” onto any device with a browser. BVD software can display online information—such as internet news feeds, live programs, and streaming videos—in views developed using popular office tools. BVD can consume historical data stored in COSO, preprocessing, and analyzing that data before being displayed for reporting. OpsBridge Performance Engine and BVD provide highly scalable, real-time performance collection, analysis, and graphing for hundreds of metrics and consume data from COSO. You can build and combine different metrics and IT status information into powerful dashboards you can quickly tailor into domain-specific or contextually-specific dashboard mashups. Supported Technologies Management Packs are domain-specific add-ons to OpsBridge that provide pre-programmed intelligence for that domain, domain-specific reports, and correlation rules. Full details are available here: https://www.microfocus.com/media/data-sheet/operations\_bridge\_ds.pdf - Infrastructure AIX CentOS Cluster Debian HPE-UX HyperV IBM LPAR KVM Oracle Enterprise Linux RedHat Solaris Solaris Zone SUSE Ubuntu VMware vSphere Windows XEN - Databases Cassandra Couchbase Apache CouchDB Informix Marklogic Microsoft SQL Server MongoDB MySQL Oracle Database Oracle RAC PostgreSQL Riak SAP Sybase ASE - Microsoft Environments Microsoft Active Directory Microsoft Azure Microsoft Exchange Server Microsoft IIS Microsoft SharePoint Server Microsoft Skype for Business - SAP Environments SAP SAP HANA - Middleware Apache ActiveMQ Apache Kafka Apache Tomcat Apache Web Server Glassfish IBM WebSphere Application Server iPlanet JBoss Memcached Oracle Weblogic Application Server Rabbit MQ Redis Varnish - Cloud Amazon Services (EC2, EBS, ECS, Dynamo DB, Beanstalk Services, AWS Service Status, RDS, ASG, ELB, SQS, RedShift, KMS, S3, AWS Billing, AWS Service Health Dashboards) Microsoft Azure (Azure Data Factory, Azure Data Lake, Virtual Machines, Azure SQL, Storage Account, Azure App Service Plan, Azure Web Apps, Azure Active Directory Discovery, Activity Logs, Windows Activity Logs hosted on the Azure environment, Azure Load Balancer, Multi-instance support for Storage account service) Google Cloud Platform OpenStack Kubernetes - Big Data Apache Falcon Apache Flume Apache Oozie Apache Spark Apache Storm Apache Zookeeper Hadoop (Apache, Cloudera distributions) HBase Micro Focus Vertica Database Solr - Application Platforms Docker (certified) Node.js - Automation Chef Jenkins - Generic BIND DHCP File Change Monitor FTP server Generic SMTP JMX Microsoft .NET OpenSSH Perfmon SNMP - Load Balancer HAProxy Nginx - Partner IBM AS/400 IBM DB2 IBM Mainframe - Web Server gUnicorn HTTP Lighttpd - Others Github Postfix - Integrations are connectors to other tools that bring in their data for display and analysis: Ambari AppDynamics Aternity BMC Impact Manager BMC Remedy CA Spectrum Cherwell ITSM CollectD DynaTrace APM (Compuware) Dynatrace Data Center RUM (Do IT WiSE) Dynatrace Data Center RUM (J9) Dynatrace Synthetics (Do IT Wise) ExtraHop Networks Helion Monasca HEP OneView HPE Systems Insight Manager IBM NetCool IBM Tivoli (J9) OpenText™ APM OpenText™ AppPulse Active / Mobile OpenText™ ArcSight Logger / ESM OpenText™ AppManager OpenText™ Network Node Manager i (NNMi) OpenText™ Operations Manager for UNIX OpenText™ Operations Manager for Windows OpenText™ Service Manager OpenText™ Universal CMDB Microsoft SCOM Nagios New Relic Nutanix Oracle Enterprise Manager Propel Service Exchange RemedyForce / Salesforce SAP Solution Manager Service Anywhere ServiceNow (AppLink) ServiceNow (Do IT WiSE) Solarwinds Network Performance Monitor Solarwinds Server and Application Monitor Splunk VMWare vCenter Operations Manager VMware vRealize Operations (VROPS) xMatters Zabbix Zenoss **Average Rating:** 4.0/5.0 **Total Reviews:** 16 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.0/10) - **Quality of Support:** 6.5/10 (Category avg: 8.9/10) - **Ease of Use:** 7.4/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.0/10 (Category avg: 8.7/10) **Seller Details:** - **Seller:** [OpenText](https://www.g2.com/sellers/opentext) - **Year Founded:** 1991 - **HQ Location:** Waterloo, ON - **Twitter:** @OpenText (21,575 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2709/ (23,339 employees on LinkedIn®) - **Ownership:** NASDAQ:OTEX **Reviewer Demographics:** - **Top Industries:** Information Technology and Services, Retail - **Company Size:** 106% Enterprise, 3% Mid-Market #### Pros & Cons **Pros:** - Infrastructure Monitoring (1 reviews) - Monitoring (1 reviews) - Monitoring Ease (1 reviews) - Monitoring Services (1 reviews) **Cons:** - Delay Issues (1 reviews) - Delays (1 reviews) - Logging Issues (1 reviews) - Log Management (1 reviews) - Poor Customer Support (1 reviews) ## Parent Category [IT Management Software](https://www.g2.com/categories/it-management) ## Related Categories - [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) - [Incident Management Software](https://www.g2.com/categories/incident-management) - [Cloud Infrastructure Monitoring Software](https://www.g2.com/categories/cloud-infrastructure-monitoring)