[ ManageE... Reviews ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) [ ManageE... Reviews ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) # ManageEngine ServiceDesk Plus Pricing Overview [Editedit](https://my.g2.com/manageengine-servicedesk-plus/pricings) Free Trial ## ManageEngine ServiceDesk Plus Pricing Key Insights Last updated on Apr 30, 2026 * * * ManageEngine ServiceDesk Plus offers **3 pricing editions** , starting from **Starts at $495** to **Starts at $1195**. ManageEngine ServiceDesk Plus pricing tiers are designed to support different usage levels and team sizes. ManageEngine ServiceDesk Plus also offers a **free trial**. Compare the ManageEngine ServiceDesk Plus pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Zoho** for **custom pricing**. * * * Standard Edition help desk module — Starts at $1195 / (For 10 technicians annually) Professional Edition PROFESSIONAL EDITION (HELP DESK + ASSET MANAGEMENT) — Starts at $495 / (For 2 technicians and 250 nodes annually) Enterprise Edition HELP DESK + ITIL + ASSET + PROJECT Management — Starts at $1195 / (For 2 technicians and 250 nodes) Rated 4.2 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Standard Edition help desk module Starts at $1195 (For 10 technicians annually) The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions! - Self service portal - Incident management - Active Directory integration - LDAP integration - SLA management - Knowledge base - Multi-site support - Help desk reports Show More Professional Edition PROFESSIONAL EDITION (HELP DESK + ASSET MANAGEMENT) Starts at $495 (For 2 technicians and 250 nodes annually) Professional edition has the standard help desk functionality plus asset management. The 30-day trial allows you to test with 2 technicians and manage 250 nodes. Once the 30-day trial is over, you can test with 1 technician and manage 25 nodes. - Help Desk - Asset management - Purchases and contracts management - Self service portal - Service catalog - AD & LDAP integration - Asset inventory reports - Knowledge base Show More Enterprise Edition HELP DESK + ITIL + ASSET + PROJECT Management Starts at $1195 (For 2 technicians and 250 nodes) Enterprise edition has all that the Professional edition offers plus problem management, service catalog, change management, CMDB, project management, and ITIL capabilities. The 30-day trial allows you to test with 5 technicians and 250 nodes. - Incident management - Problem management - Change Management - Asset management - CMDB - IT project management - Self service portal + knowledge base - Service catalog + help desk reports Show More Pricing information for ManageEngine ServiceDesk Plus is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase ManageEngine ServiceDesk Plus must be conducted with the seller. Pricing information was last updated on October 09, 2024 Show More ## ManageEngine ServiceDesk Plus Pricing FAQs Generated using AI ### Is ManageEngine ServiceDesk Plus free, or does it offer a free trial? ManageEngine ServiceDesk Plus does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. ### Who is ManageEngine ServiceDesk Plus pricing best suited for? Based on G2 reviewer demographics and feedback, ManageEngine ServiceDesk Plus's pricing is best suited for mid-market organizations with 51 to 1,000 employees seeking a cost-effective, ITIL-aligned ITSM solution. G2 reviewers from industries including IT services, education, manufacturing, financial services, and healthcare frequently praise its value at this scale. The free Standard Edition suits small businesses or teams with basic ticketing needs, while the Professional Edition fits IT teams requiring asset visibility. The Enterprise Edition is favored by larger organizations needing full ITIL process coverage. G2 reviews suggest very small businesses may find even entry paid tiers expensive relative to their needs. ### What are the key differences between the free and paid versions of ManageEngine ServiceDesk Plus? ManageEngine ServiceDesk Plus's Standard Edition is available at no cost and includes core help desk capabilities such as incident management, SLA management, a self-service portal, knowledge base, and Active Directory integration with no ticket, end-user, or cloud storage restrictions. ManageEngine ServiceDesk Plus's Professional Edition, starting at $495, adds asset management, purchase and contract management, and a service catalog. The Enterprise Edition, starting at $1195, further includes ITIL-aligned modules such as problem management, change management, CMDB, and IT project management. G2 reviewers frequently highlight these advanced ITIL modules as key drivers for upgrading, particularly for organizations needing structured change and problem management workflows. ### Is ManageEngine ServiceDesk Plus considered good value for its pricing? According to G2 reviewers, ManageEngine ServiceDesk Plus is widely regarded as strong value, particularly compared to enterprise ITSM competitors. Many G2 users highlight that it delivers a broad feature set including incident, change, asset, and project management at a fraction of competitor costs, with one reviewer noting '80% of the features at 20% of the price.' However, cost concerns do surface, especially around technician-based licensing and the need for add-ons like Analytics Plus or Endpoint Central to unlock full functionality. A few G2 reviewers from smaller organizations find pricing prohibitive, while mid-market users consistently rate the cost-to-feature ratio favorably, reflected in ManageEngine ServiceDesk Plus's strong 4.5/5 average G2 rating. [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Sponsored Freshservice 4.6/5(1,336) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,290) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") Jira Service Management 4.3/5(963) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,779) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/manageengine-servicedesk-plus/competitors/alternatives) ## ManageEngine ServiceDesk Plus Alternatives Pricing The following is a quick overview of editions offered by other [Service Desk Software](https://www.g2.com/categories/service-desk) | ![Freshservice](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png) [Freshservice](https://www.g2.com/products/freshservice/reviews) ##### STARTER | $19.00 | For getting started - Incident Management - Knowledge Base - Self Service Portal - SLA Management - Workflow Automator - Orchestration - Access Controls Starter - Analytics Starter - Multiple Portal Languages - Custom SSL - Marketplace Apps - Mobile Apps - 1000 Orchestration transactions/mo/account [Show More](javascript:void(0);) | | ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png) [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) ##### Free | 0/agent/month | For small teams starting with a service desk. Up to 3 agents for free. | | ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_016f9502a5c1407463f90a3d5b7704ac/solarwinds-service-desk.png) [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) ##### ESSENTIALS | $39.00Per Month | Includes: - Incident Management - Knowledge Base - Service Portal - Asset Management - Service Catalog - Change Management - Service Level Agreement (SLA) - Groups - Custom Roles - Internationalization - Multi-Factor Authentication (MFA) - Real time 24/7 Live Chat Support - Light & Dark Mode - Onboarding Services [Show More](javascript:void(0);) | Various alternatives pricing & plans Free Trial Pricing information for the above various ManageEngine ServiceDesk Plus alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## ManageEngine Pricing Reviews (2) ![Praveen K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Praveen K.") PK Praveen K. Director-IT Enterprise (\> 1000 emp.) 9/30/2025 More Options - "Very good tool for managing Service desk. We switched from Symphony Summit to ME." 5/5 What do you like best about ManageEngine ServiceDesk Plus? The platform is highly flexible, making implementation straightforward. Additionally, the reporting features are impressively dynamic. Integration with other apps is also easy. And off course good customer service. Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? Managing tickets of multiple entity of a group company is little bit difficult as not having in-buit functionality. Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? The IT ticketing system offers a multilingual feature, support from the current software service provider, and is cost-effective compared to our existing ITSM tool. Additionally, its integration with Active Directory and other systems is a valuable advantage. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TB Tomas B. Sys Engineer Enterprise (\> 1000 emp.) 9/8/2025 More Options - "Ok product only" 1.5/5 What do you like best about ManageEngine ServiceDesk Plus? Good price is probably the only thing that keeps us with it Review collected by and hosted on G2.com. What do you dislike about ManageEngine ServiceDesk Plus? bad support and aging user interface, no automated upgrades Review collected by and hosted on G2.com. What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you? Acts as a ticketing system and timelog for technicians Review collected by and hosted on G2.com. 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