ManageEngine ServiceDesk Plus Pricing Overview

Free Trial

Standard Edition help desk module

Starts at $1195

(For 10 technicians annually)

The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!

Professional Edition PROFESSIONAL EDITION (HELP DESK + ASSET MANAGEMENT)

Starts at $495

(For 2 technicians and 250 nodes annually)

Professional edition has the standard help desk functionality plus asset management. The 30-day trial allows you to test with 2 technicians and manage 250 nodes. Once the 30-day trial is over, you can test with 1 technician and manage 25 nodes.

Enterprise Edition HELP DESK + ITIL + ASSET + PROJECT Management

Starts at $1195

(For 2 technicians and 250 nodes)

Enterprise edition has all that the Professional edition offers plus problem management, service catalog, change management, CMDB, project management, and ITIL capabilities. The 30-day trial allows you to test with 5 technicians and 250 nodes.

Top-Rated Alternatives

Jira Service Management

ServiceNow IT Service Management

4.4/5

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ManageEngine ServiceDesk Plus Alternatives Pricing

The following is a quick overview of editions offered by other Service Desk Software

Jira Service Management Free	0/agent/month	For small teams starting with a service desk. Up to 3 agents for free.
Freshservice STARTER	$19.00	For getting started Incident Management Knowledge Base Self Service Portal SLA Management Workflow Automator Orchestration Access Controls Starter Analytics Starter Multiple Portal Languages Custom SSL Marketplace Apps Mobile Apps 1000 Orchestration transactions/mo/account Show More
SolarWinds Service Desk ESSENTIALS	$39.00Per Month	For Growing Teams Essentials Includes: Chat Support Service Catalog Change Management Service Level Agreement (SLA) Groups Custom Roles Internalization Multi-Factor Authentication Incident Management Service Portal Knowledge Base Community & Email Support Show More

Various alternatives pricing & plans

Free Trial

Pricing information for the above various ManageEngine ServiceDesk Plus alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

ManageEngine Pricing Reviews

(2)

Praveen K.

Director-IT

Enterprise (> 1000 emp.)

9/30/2025

"Very good tool for managing Service desk. We switched from Symphony Summit to ME."

5/5

What do you like best about ManageEngine ServiceDesk Plus?

The platform is highly flexible, making implementation straightforward. Additionally, the reporting features are impressively dynamic. Integration with other apps is also easy. And off course good customer service. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine ServiceDesk Plus?

Managing tickets of multiple entity of a group company is little bit difficult as not having in-buit functionality. Review collected by and hosted on G2.com.