We love that ServiceDesk Plus integrates with ManageEngine's (Endpoint Central) other products, like Asset Manager and the main EC platform. The amount of features and customization in ServiceDesk Plus are thoughtfully put together. The interface is easy to learn and easy to navigate for new users, with super intuitive buttons and processes. This platform is used all day, every day, by a large team. When we need new features or even help with our current tenant, their support has been fantastic. Review collected by and hosted on G2.com.

Some additional AI features for automatically replying to tickets would be great, as the current replies are largely based on keywords. Review collected by and hosted on G2.com.

The platform is highly flexible, making implementation straightforward. Additionally, the reporting features are impressively dynamic. Integration with other apps is also easy. And off course good customer service. Review collected by and hosted on G2.com.

Managing tickets of multiple entity of a group company is little bit difficult as not having in-buit functionality. Review collected by and hosted on G2.com.

The ease with which ServiceDesk Plus can be implemented. Basic configuration is a breeze, but advanced features are not lacking for those looking to push the boundaries, especially if you are looking for increased automation. Easy integration with other ManageEngine products and other third-party vendors further enhances the capabilities of this platform. Review collected by and hosted on G2.com.

Direct support can sometimes be difficult to access effectively, but working with a local partner easily overcomes this. Review collected by and hosted on G2.com.

Easy to use ITSM tool for requester and technician, Userfriendly UI which allow the administrator to modify as per the requirements. Review collected by and hosted on G2.com.

There is delay in Support, apart from this there is no such dislike Review collected by and hosted on G2.com.

It has many built in modules like change management, problem management. Also it can be easily integrated with Manage Engine's other solutions like OpManger, Asset explorer, end point central etc Review collected by and hosted on G2.com.

Initial configuration and implementation is bit tricky and need some patience. Review collected by and hosted on G2.com.

Manageengine Servicedesk Plus is basically cloud based tool, which is easy for usage. The maintenance of the server is getting reduced. It is multiple features which we can utlise and cater to all the service requests and workflows. The implementation is little bit complex, but if we do it in a proper way, it works marvelous. We have deployed this as our Helpdesk and ticketing system which all our employees are utlizing on a daily basis. The reporting features is very efficient and detailed. We have currently integrated the service desk plus with Endpoint central portal. The customer support is very good and immediate. Review collected by and hosted on G2.com.

The implementation may be bit complex. But if it is implemented effectively it is good. Review collected by and hosted on G2.com.

One application with multiple modules like Ticketing tool, Asset, Project, Remote Desktop, etc. It will help to reduce the burden of IT helpdesk team. Also, this software you can extend to HR and Admin department. User friendly and easy to implement. We have done the integration with Microsoft Azure. Review collected by and hosted on G2.com.

Support requests with ManageEngine taking longer time than expacted. Review collected by and hosted on G2.com.

Integration internally with other manage engine product.

Customization and Ease of use. Review collected by and hosted on G2.com.

Advance configuration is hard.

Limitation with standard reports. Review collected by and hosted on G2.com.

Good price is probably the only thing that keeps us with it Review collected by and hosted on G2.com.

bad support and aging user interface, no automated upgrades Review collected by and hosted on G2.com.

1)Flexible Deployment for On-Premise and Cloud

2)Good Dashboard & reports

3)Easy & Network discovery integration

4)Main modules i like best about are helpdesk & asset now. Review collected by and hosted on G2.com.

1)Obviously cost ,manage engine license is based on technician count instead of end users.

2)User interface looks oldfashioned compared to other products.

3)Network scan of assets takes more time sometimes

4)Scripting is headache when it comes for advance automoation Review collected by and hosted on G2.com.