Introducing G2.ai, the future of software buying.Try now

Best Help Desk Software - Page 3

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Help desk software is a tool used to organize, manage, and respond to service-related requests from internal and external sources. Customer inquiries are typically submitted via multiple channels, including email, phone, or social media. Customer service teams use the best help desk software tools to streamline support processes and provide analytics into customer engagement across all communication channels.

These products may contain additional customer self-service and social customer service integrations or live chat software modules.

To qualify for inclusion in the Help Desk category, a product must:

Organize external customer inquiries into tickets for support agents
Aggregate inquiries from emails and a customer portal
Assign tickets to support agents for prompt service
Show More
Show Less

Featured Help Desk Software At A Glance

Free Plan Available:
Front
Sponsored
Front
Leader:
Salesforce Service Cloud
Salesforce Service Cloud
Highest Performer:
Sobot Omnichannel Suite
Sobot Omnichannel Suite
Easiest to Use:
EngageBay All-in-One Suite
EngageBay All-in-One Suite
Top Trending:
Computer
Computer
Show LessShow More
Highest Performer:
Sobot Omnichannel Suite
Sobot Omnichannel Suite
Easiest to Use:
EngageBay All-in-One Suite
EngageBay All-in-One Suite
Top Trending:
Computer
Computer

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

Coming Soon
Get Trending Help Desk Products in Your Inbox

A weekly snapshot of rising stars, new launches, and what everyone's buzzing about.

Sample Trending Products Newsletter
  • Segment
  • Rating
  • Language
  • Pricing
  • Features
No filters applied
  • Segment
  • Rating
  • Language
  • Pricing
  • Features
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Sort by
Clear All
472 Listings in Help Desk Available
  • Sort By:
    G2 Score
Tidio
(1,848)4.7 out of 5
Optimized for quick response
Save to My Lists
DealsSpecial offer!
15% Off: $21-46/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer support tool that provides real-time chat and AI-based assistance for businesses and websites.
    • Reviewers like Tidio's user-friendly interface, its ability to handle initial inquiries efficiently, and its seamless integration with existing systems.
    • Reviewers experienced issues with the setup process, the short trial period, and the lack of certain features in the free plan.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    253
    Helpful
    194
    Chatbots
    170
    Easy Setup
    161
    Chat Features
    148
    Cons
    Expensive
    89
    Missing Features
    64
    Cost
    61
    Limited Features
    61
    Limited Customization
    53
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Workflow
    Average: 8.7
    8.9
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiocx
    1,316 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    166 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer support tool that provides real-time chat and AI-based assistance for businesses and websites.
  • Reviewers like Tidio's user-friendly interface, its ability to handle initial inquiries efficiently, and its seamless integration with existing systems.
  • Reviewers experienced issues with the setup process, the short trial period, and the lack of certain features in the free plan.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
253
Helpful
194
Chatbots
170
Easy Setup
161
Chat Features
148
Cons
Expensive
89
Missing Features
64
Cost
61
Limited Features
61
Limited Customization
53
View All Pros and Cons
Tidio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.4
Workflow
Average: 8.7
8.9
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiocx
1,316 Twitter followers
LinkedIn® Page
www.linkedin.com
166 employees on LinkedIn®
Pylon
(57)4.9 out of 5
Save to My Lists
Entry Level Price:$59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We help hundreds of fast growing companies like Deel, Hightouch, and Merge to scale their customer operations. Pylon helps co

    Users
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 86% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Pylon Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Customer Support
    18
    Helpful
    15
    Integrations
    14
    Features
    13
    Cons
    Limited Features
    7
    Missing Features
    5
    Integration Issues
    4
    Limited Integrations
    4
    Learning Curve
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pylon features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.7
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    9.5
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pylon
    Company Website
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    94 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We help hundreds of fast growing companies like Deel, Hightouch, and Merge to scale their customer operations. Pylon helps co

Users
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 86% Small-Business
  • 14% Mid-Market
Pylon Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Customer Support
18
Helpful
15
Integrations
14
Features
13
Cons
Limited Features
7
Missing Features
5
Integration Issues
4
Limited Integrations
4
Learning Curve
3
View All Pros and Cons
Pylon features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.7
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
9.5
Customer Portal
Average: 8.6
Seller Details
Seller
Pylon
Company Website
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
94 employees on LinkedIn®

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
See Exclusive Offers
Creatio
(311)4.7 out of 5
View top Consulting Services for Creatio
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. Millions of workflows run on Creatio daily, supporting thousands of clients in 100 countries. Genu

    Users
    • CEO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 46% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Creatio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    43
    Customizability
    28
    Customization
    23
    Efficiency
    23
    Features
    23
    Cons
    Learning Curve
    13
    Missing Features
    13
    Limited Features
    11
    Complexity
    7
    Limited Customization
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creatio features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.7
    8.8
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creatio
    Company Website
    Year Founded
    2014
    HQ Location
    Boston, Massachusetts
    Twitter
    @Creatio_Global
    3,998 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,034 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. Millions of workflows run on Creatio daily, supporting thousands of clients in 100 countries. Genu

Users
  • CEO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 46% Small-Business
  • 40% Mid-Market
Creatio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
43
Customizability
28
Customization
23
Efficiency
23
Features
23
Cons
Learning Curve
13
Missing Features
13
Limited Features
11
Complexity
7
Limited Customization
7
View All Pros and Cons
Creatio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.7
8.8
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Creatio
Company Website
Year Founded
2014
HQ Location
Boston, Massachusetts
Twitter
@Creatio_Global
3,998 Twitter followers
LinkedIn® Page
www.linkedin.com
1,034 employees on LinkedIn®
Wavity Help and Service Desk
(33)4.9 out of 5
Save to My Lists
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegro

    Users
    No information available
    Industries
    • Mechanical or Industrial Engineering
    Market Segment
    • 70% Mid-Market
    • 18% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wavity Help and Service Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customizability
    10
    Ease of Use
    8
    Automation
    5
    Customization
    5
    Intuitive
    4
    Cons
    Color Customization
    1
    Integration Issues
    1
    Limited Customization
    1
    Update Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wavity Help and Service Desk features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    Workflow
    Average: 8.7
    9.9
    Customization
    Average: 8.4
    9.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wavity
    Year Founded
    2016
    HQ Location
    San Jose, CA
    Twitter
    @WavityInc
    38 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    69 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegro

Users
No information available
Industries
  • Mechanical or Industrial Engineering
Market Segment
  • 70% Mid-Market
  • 18% Small-Business
Wavity Help and Service Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customizability
10
Ease of Use
8
Automation
5
Customization
5
Intuitive
4
Cons
Color Customization
1
Integration Issues
1
Limited Customization
1
Update Issues
1
View All Pros and Cons
Wavity Help and Service Desk features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.6
Workflow
Average: 8.7
9.9
Customization
Average: 8.4
9.8
Customer Portal
Average: 8.6
Seller Details
Seller
Wavity
Year Founded
2016
HQ Location
San Jose, CA
Twitter
@WavityInc
38 Twitter followers
LinkedIn® Page
www.linkedin.com
69 employees on LinkedIn®
Desk365
(26)4.8 out of 5
Save to My Lists
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Desk365 is an AI-powered ticketing solution that empowers the customer support engine for businesses of all sizes. It provides an intuitive platform to manage a helpdesk through Microsoft Teams, email

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 62% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Desk365 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    10
    Ease of Use
    10
    Integrations
    9
    Customizability
    6
    Customization
    6
    Cons
    Interface Issues
    2
    Limited Customization
    2
    Missing Features
    2
    Poor Navigation
    2
    Poor Reporting
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Desk365 features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Workflow
    Average: 8.7
    8.9
    Customization
    Average: 8.4
    8.9
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Desk365
    Year Founded
    2020
    HQ Location
    San Francisco Bay Area, US
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Desk365 is an AI-powered ticketing solution that empowers the customer support engine for businesses of all sizes. It provides an intuitive platform to manage a helpdesk through Microsoft Teams, email

Users
No information available
Industries
No information available
Market Segment
  • 62% Mid-Market
  • 31% Small-Business
Desk365 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
10
Ease of Use
10
Integrations
9
Customizability
6
Customization
6
Cons
Interface Issues
2
Limited Customization
2
Missing Features
2
Poor Navigation
2
Poor Reporting
2
View All Pros and Cons
Desk365 features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.4
Workflow
Average: 8.7
8.9
Customization
Average: 8.4
8.9
Customer Portal
Average: 8.6
Seller Details
Seller
Desk365
Year Founded
2020
HQ Location
San Francisco Bay Area, US
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
Glassix
(202)4.8 out of 5
Save to My Lists
DealsSpecial offer!
30% Off: $45.50 per user/month (Growth)
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With

    Users
    No information available
    Industries
    • Information Technology and Services
    • Real Estate
    Market Segment
    • 67% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Glassix Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Technology
    42
    AI Assistance
    35
    Ease of Use
    33
    AI Efficiency
    29
    Automation
    29
    Cons
    Insufficient Information
    12
    Lack of Guidance
    7
    Learning Curve
    6
    Limited Features
    5
    Poor Customer Support
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glassix features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Workflow
    Average: 8.7
    9.0
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glassix
    Year Founded
    2015
    HQ Location
    Tel Aviv, Israel
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With

Users
No information available
Industries
  • Information Technology and Services
  • Real Estate
Market Segment
  • 67% Small-Business
  • 30% Mid-Market
Glassix Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Technology
42
AI Assistance
35
Ease of Use
33
AI Efficiency
29
Automation
29
Cons
Insufficient Information
12
Lack of Guidance
7
Learning Curve
6
Limited Features
5
Poor Customer Support
5
View All Pros and Cons
Glassix features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
9.3
Workflow
Average: 8.7
9.0
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
Seller Details
Seller
Glassix
Year Founded
2015
HQ Location
Tel Aviv, Israel
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
LiveChat
(762)4.5 out of 5
View top Consulting Services for LiveChat
Save to My Lists
DealsSpecial offer!
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing

    Users
    • Customer Service Representative
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    3
    Ease of Use
    2
    User Interface
    2
    Channel Management
    1
    Customer Support
    1
    Cons
    Billing Issues
    1
    Chatbot Issues
    1
    Messaging Issues
    1
    Poor Customer Support
    1
    Poor Navigation
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveChat features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.7
    8.4
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Text
    Company Website
    Year Founded
    2002
    HQ Location
    Wrocław, Lower Silesia
    LinkedIn® Page
    www.linkedin.com
    375 employees on LinkedIn®
    Ownership
    WSE: TXT
Product Description
How are these determined?Information
This description is provided by the seller.

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing

Users
  • Customer Service Representative
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Small-Business
  • 36% Mid-Market
LiveChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
3
Ease of Use
2
User Interface
2
Channel Management
1
Customer Support
1
Cons
Billing Issues
1
Chatbot Issues
1
Messaging Issues
1
Poor Customer Support
1
Poor Navigation
1
View All Pros and Cons
LiveChat features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Text
Company Website
Year Founded
2002
HQ Location
Wrocław, Lower Silesia
LinkedIn® Page
www.linkedin.com
375 employees on LinkedIn®
Ownership
WSE: TXT
LogMeIn Rescue
(196)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Rescue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Customer Support
    4
    Remote Access
    4
    Remote Support
    4
    Easy Access
    3
    Cons
    Connection Issues
    2
    Connectivity Issues
    2
    Expensive
    2
    Limited Compatibility
    2
    Not User-Friendly
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.7
    8.9
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,402 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    920 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
LogMeIn Rescue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Customer Support
4
Remote Access
4
Remote Support
4
Easy Access
3
Cons
Connection Issues
2
Connectivity Issues
2
Expensive
2
Limited Compatibility
2
Not User-Friendly
2
View All Pros and Cons
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.7
8.9
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,402 Twitter followers
LinkedIn® Page
www.linkedin.com
920 employees on LinkedIn®
TeamSupport
(885)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success

    Users
    • Software Developer
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 44% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamSupport Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    11
    Ease of Use
    10
    Helpful
    9
    Customer Support
    8
    Simple
    7
    Cons
    Slow Loading
    4
    Integration Issues
    3
    Missing Features
    3
    Slow Performance
    3
    Time Delays
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamSupport features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    8.4
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamSupport
    Company Website
    Year Founded
    2008
    HQ Location
    Dallas, TX
    Twitter
    @TeamSupport
    13,675 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    63 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success

Users
  • Software Developer
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 44% Mid-Market
  • 39% Small-Business
TeamSupport Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
11
Ease of Use
10
Helpful
9
Customer Support
8
Simple
7
Cons
Slow Loading
4
Integration Issues
3
Missing Features
3
Slow Performance
3
Time Delays
3
View All Pros and Cons
TeamSupport features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Seller Details
Seller
TeamSupport
Company Website
Year Founded
2008
HQ Location
Dallas, TX
Twitter
@TeamSupport
13,675 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
Stonly
(132)4.8 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Stonly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Features
    20
    Helpful
    17
    Customer Support
    13
    Intuitive
    13
    Cons
    Lack of Features
    9
    Missing Features
    9
    Limitations
    7
    Limited Features
    6
    Lack of Integrations
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Stonly features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    Workflow
    Average: 8.7
    8.7
    Customization
    Average: 8.4
    9.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Stonly
    Year Founded
    2018
    HQ Location
    Paris, FR
    Twitter
    @stonly
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    51 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 34% Mid-Market
Stonly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Features
20
Helpful
17
Customer Support
13
Intuitive
13
Cons
Lack of Features
9
Missing Features
9
Limitations
7
Limited Features
6
Lack of Integrations
5
View All Pros and Cons
Stonly features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
9.6
Workflow
Average: 8.7
8.7
Customization
Average: 8.4
9.3
Customer Portal
Average: 8.6
Seller Details
Seller
Stonly
Year Founded
2018
HQ Location
Paris, FR
Twitter
@stonly
3 Twitter followers
LinkedIn® Page
www.linkedin.com
51 employees on LinkedIn®
ManageEngine ServiceDesk Plus
(240)4.2 out of 5
Save to My Lists
Entry Level Price:Starts at $1195 (For ...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

    Users
    • System Administrator
    • IT Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 59% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ManageEngine ServiceDesk Plus Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Features
    7
    Intuitive
    7
    User Interface
    6
    Asset Management
    5
    Cons
    Complexity
    3
    Limited Features
    3
    Poor Customer Support
    3
    Complex Setup
    2
    Limited Functionality
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    7.9
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ManageEngine
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,869 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    550 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

Users
  • System Administrator
  • IT Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 59% Mid-Market
  • 31% Enterprise
ManageEngine ServiceDesk Plus Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Features
7
Intuitive
7
User Interface
6
Asset Management
5
Cons
Complexity
3
Limited Features
3
Poor Customer Support
3
Complex Setup
2
Limited Functionality
2
View All Pros and Cons
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
7.9
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Seller Details
Seller
ManageEngine
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,869 Twitter followers
LinkedIn® Page
www.linkedin.com
550 employees on LinkedIn®
HappyFox Help Desk
(137)4.5 out of 5
Save to My Lists
Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HappyFox Help Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Customer Support
    5
    Automation
    3
    Easy Setup
    3
    Efficiency
    3
    Cons
    Call Functionality
    1
    Complex Usability
    1
    Email Communication Issues
    1
    Email Management Issues
    1
    Expensive
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HappyFox Help Desk features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    8.9
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HappyFox Inc.
    Year Founded
    2011
    HQ Location
    Irvine, California
    Twitter
    @HappyFoxApp
    2,488 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    146 employees on LinkedIn®
    Phone
    +1 (949) 535-2220
Product Description
How are these determined?Information
This description is provided by the seller.

HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 39% Small-Business
HappyFox Help Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Customer Support
5
Automation
3
Easy Setup
3
Efficiency
3
Cons
Call Functionality
1
Complex Usability
1
Email Communication Issues
1
Email Management Issues
1
Expensive
1
View All Pros and Cons
HappyFox Help Desk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
8.9
Customer Portal
Average: 8.6
Seller Details
Seller
HappyFox Inc.
Year Founded
2011
HQ Location
Irvine, California
Twitter
@HappyFoxApp
2,488 Twitter followers
LinkedIn® Page
www.linkedin.com
146 employees on LinkedIn®
Phone
+1 (949) 535-2220
Crisp
(182)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 85% Small-Business
    • 13% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Crisp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    32
    Helpful
    30
    Features
    23
    Ease of Use
    21
    Efficiency
    17
    Cons
    Missing Features
    13
    Limited Features
    8
    Poor Customer Support
    7
    Expensive
    5
    Lack of Features
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Crisp features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    8.4
    Customization
    Average: 8.4
    9.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Crisp IM SARL
    Year Founded
    2015
    HQ Location
    Nantes, FR
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 85% Small-Business
  • 13% Mid-Market
Crisp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
32
Helpful
30
Features
23
Ease of Use
21
Efficiency
17
Cons
Missing Features
13
Limited Features
8
Poor Customer Support
7
Expensive
5
Lack of Features
5
View All Pros and Cons
Crisp features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
9.1
Customer Portal
Average: 8.6
Seller Details
Seller
Crisp IM SARL
Year Founded
2015
HQ Location
Nantes, FR
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Pandora FMS
(224)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With more than 50,000 customer installations across the five continents, Pandora FMS is an out-of-the-box monitoring solution. Pandora FMS gives you the agility to find and solve problems quickly,

    Users
    • Data Analyst
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 50% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Pandora FMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    140
    Ease of Use
    118
    Real-time Monitoring
    96
    Flexibility
    64
    Network Monitoring
    61
    Cons
    Learning Curve
    45
    Complex Setup
    32
    Learning Difficulty
    30
    Complex Configuration
    28
    Difficult Learning
    28
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pandora FMS features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.7
    10.0
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pandora FMS
    Company Website
    Year Founded
    2004
    HQ Location
    Madrid, Spain
    Twitter
    @pandorafms
    5,522 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With more than 50,000 customer installations across the five continents, Pandora FMS is an out-of-the-box monitoring solution. Pandora FMS gives you the agility to find and solve problems quickly,

Users
  • Data Analyst
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 50% Mid-Market
  • 37% Small-Business
Pandora FMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
140
Ease of Use
118
Real-time Monitoring
96
Flexibility
64
Network Monitoring
61
Cons
Learning Curve
45
Complex Setup
32
Learning Difficulty
30
Complex Configuration
28
Difficult Learning
28
View All Pros and Cons
Pandora FMS features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.7
10.0
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
Seller Details
Seller
Pandora FMS
Company Website
Year Founded
2004
HQ Location
Madrid, Spain
Twitter
@pandorafms
5,522 Twitter followers
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
eDesk
(56)4.5 out of 5
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eD

    Users
    • Director
    Industries
    • Retail
    • Automotive
    Market Segment
    • 77% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • eDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Customer Support
    14
    Efficiency
    14
    Features
    13
    Helpful
    12
    Cons
    Expensive
    5
    Learning Curve
    5
    Ticketing Issues
    5
    Ticket Management
    5
    Data Inaccuracy
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • eDesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    7.5
    Customization
    Average: 8.4
    7.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    xSellco Software
    Company Website
    HQ Location
    Dublin, Dublin
    Twitter
    @XSellco
    249 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    71 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eD

Users
  • Director
Industries
  • Retail
  • Automotive
Market Segment
  • 77% Small-Business
  • 18% Mid-Market
eDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Customer Support
14
Efficiency
14
Features
13
Helpful
12
Cons
Expensive
5
Learning Curve
5
Ticketing Issues
5
Ticket Management
5
Data Inaccuracy
4
View All Pros and Cons
eDesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
7.5
Customization
Average: 8.4
7.7
Customer Portal
Average: 8.6
Seller Details
Seller
xSellco Software
Company Website
HQ Location
Dublin, Dublin
Twitter
@XSellco
249 Twitter followers
LinkedIn® Page
www.linkedin.com
71 employees on LinkedIn®
Filters
Filter
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Sort by
Clear All
  • Segment
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Sort by
Clear All
472 Listings in Help Desk Available
  • Sort By:
    G2 Score

Recommended For You

Atlan
Ataccama One
Twilio Segment
Alation
Egnyte