Helpdesk 365 Pricing Overview

No. According to G2 data, Helpdesk 365 does not offer a free plan or free trial. Users need to purchase a paid plan to access the product. Visit the seller's official pricing page for current pricing details and plan options.

According to G2 data, Helpdesk 365 pricing in 2026 starts at $11.98 and can reach $64.99 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the CubicLogics's official pricing page for the most current details.

Helpdesk 365's pricing is best suited for Microsoft 365-centric organizations ranging from small businesses to enterprises. G2 reviewers from mid-market segments in IT services, financial services, manufacturing, and healthcare dominate the review base, indicating the Plus and Premium tiers align well with teams of 50 to 1,000 employees needing structured ticketing within Teams and SharePoint. The Enterprise tier targets larger organizations requiring SLA enforcement, auto-escalation, and dedicated support, as confirmed by G2 users in construction, facilities, and mechanical engineering. Budget-constrained organizations like nonprofits and schools may find Helpdesk 365's pricing of higher tiers a stretch, per G2 reviewer feedback from those segments.

No permanent free tier exists for Helpdesk 365, but a free trial is available for evaluation. According to G2's pricing data for Helpdesk 365, the Standard tier at $11.98/year per user is the entry point, limited to 25 ticket requesters and only 2 support tickets per year, making it suitable only for minimal usage. Helpdesk 365's paid plans scale significantly: Plus ($24.99/month) raises the requester cap to 50 and adds ticket field customization; Premium ($44.99/year) unlocks unlimited requesters, email-to-ticket creation, and multilingual support; Enterprise ($64.99/month) adds SLA automation, Kanban views, auto-escalation, and a dedicated account manager for complex operations.

G2 reviewers rate Helpdesk 365 at 4.8+ overall, with the vast majority awarding 5 stars, signaling strong cost-to-value satisfaction. Reviewers in manufacturing, financial services, healthcare, and non-profits consistently cite the deep Microsoft 365 integration, AI-powered ticketing, and rapid onboarding as justifying the price. One enterprise reviewer noted Helpdesk 365 is expensive compared to free or open-source alternatives, and a higher education reviewer flagged pricing as higher than anticipated for schools. However, G2 reviews of Helpdesk 365 indicate measurable ROI: a 40% drop in resolution time, 35% backlog reduction, and 15 hours saved per week were reported by one consumer goods team, reinforcing value at mid-market and enterprise tiers.