[ Helpdes... Reviews ](https://www.g2.com/products/helpdesk-365/reviews) [ Helpdes... Reviews ](https://www.g2.com/products/helpdesk-365/reviews) # Helpdesk 365 Pricing Overview [Editedit](https://my.g2.com/helpdesk-365/pricings) Free Trial ## Helpdesk 365 Pricing Key Insights Last updated on Jul 28, 2026 * * * Helpdesk 365 offers **4 pricing editions** , starting from **$11.98** to **$64.99**. Helpdesk 365 pricing tiers are designed to support different usage levels and team sizes. Helpdesk 365 also offers a **free trial**. Compare the Helpdesk 365 pricing table below to figure out the best fit for your needs. Some plans may require you to contact **CubicLogics** for **custom pricing**. * * * Standard — $11.98 / Per Year Plus — $24.99 Premium — $44.99 / Per Year Enterprise — $64.99 Rated 4.7 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Plus Starting at $24.99 [Request Demo](#) per user / month, billed yearly - 50 ticket requesters - Unlimited support tickets - Service fields - Custom signatures - Ticket fields customization Show More Enterprise Starting at $64.99 [Request Demo](#) per user / month, billed yearly - Dedicated account manager - Kanban View & Modern view - Map with your custom columns - Multiple SLA choices - Auto escalate tickets Show More Standard Starting at $11.98 Per Year [Request Demo](#) per user / month, billed yearly - 25 ticket requesters - 2 Support tickets per year - Free updates via Microsoft store - Integrates with Office 365 - SharePoint-hosted app Show More Premium Starting at $44.99 Per Year [Request Demo](#) per user / month, billed yearly - Unlimited ticket requesters - Unlimited support - Customer satisfaction Surveys - Create & update ticket from emails - Available in 10 Languages Show More Pricing information for Helpdesk 365 is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Helpdesk 365 must be conducted with the seller. Pricing information was last updated on April 03, 2026 Show More ## Helpdesk 365 Pricing FAQs Generated using AI Is Helpdesk 365 free, or does it offer a free trial? Helpdesk 365 does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. How much does Helpdesk 365 cost in 2026? According to G2 data, Helpdesk 365 pricing in 2026 starts at $11.98 and can reach $64.99 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the CubicLogics's official pricing page for the most current details. Who is Helpdesk 365 pricing best suited for? Helpdesk 365's pricing is best suited for Microsoft 365-centric organizations ranging from small businesses to enterprises. G2 reviewers from mid-market segments in IT services, financial services, manufacturing, and healthcare dominate the review base, indicating the Plus and Premium tiers align well with teams of 50 to 1,000 employees needing structured ticketing within Teams and SharePoint. The Enterprise tier targets larger organizations requiring SLA enforcement, auto-escalation, and dedicated support, as confirmed by G2 users in construction, facilities, and mechanical engineering. Budget-constrained organizations like nonprofits and schools may find Helpdesk 365's pricing of higher tiers a stretch, per G2 reviewer feedback from those segments. What are the key differences between the free and paid versions of Helpdesk 365? No permanent free tier exists for Helpdesk 365, but a free trial is available for evaluation. According to G2's pricing data for Helpdesk 365, the Standard tier at $11.98/year per user is the entry point, limited to 25 ticket requesters and only 2 support tickets per year, making it suitable only for minimal usage. Helpdesk 365's paid plans scale significantly: Plus ($24.99/month) raises the requester cap to 50 and adds ticket field customization; Premium ($44.99/year) unlocks unlimited requesters, email-to-ticket creation, and multilingual support; Enterprise ($64.99/month) adds SLA automation, Kanban views, auto-escalation, and a dedicated account manager for complex operations. Is Helpdesk 365 considered good value for its pricing? G2 reviewers rate Helpdesk 365 at 4.8+ overall, with the vast majority awarding 5 stars, signaling strong cost-to-value satisfaction. Reviewers in manufacturing, financial services, healthcare, and non-profits consistently cite the deep Microsoft 365 integration, AI-powered ticketing, and rapid onboarding as justifying the price. One enterprise reviewer noted Helpdesk 365 is expensive compared to free or open-source alternatives, and a higher education reviewer flagged pricing as higher than anticipated for schools. However, G2 reviews of Helpdesk 365 indicate measurable ROI: a 40% drop in resolution time, 35% backlog reduction, and 15 hours saved per week were reported by one consumer goods team, reinforcing value at mid-market and enterprise tiers. ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,035) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,953) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/helpdesk-365/competitors/alternatives) ## Helpdesk 365 Pricing Reviews (2) AN Verified User in Computer Software 6/23/2026 "Practical AI That Delivers Real Business Value" 5/5 What do you like best about Helpdesk 365? Many vendors advertise AI, but Helpdesk 365 provides practical AI features that improve day-to-day operations. AI-generated summaries, response suggestions, and intelligent recommendations help our team work smarter without adding complexity Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? We look forward to seeing additional AI innovations added over time. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? The platform helped us improve agent productivity, reduce response times, and maintain high service quality while managing increasing ticket volumes. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12996367/official_response/edit) Thank you for your valuable review and for sharing your experience with Helpdesk 365! We're delighted to hear that its AI-generated summaries, response suggestions, and intelligent recommendations have helped improve agent productivity and maintain high service quality. We appreciate your feedback on AI innovations, and we're excited to share that even more powerful and innovative AI features are on the way. If you need any further assistance, please reach out to us, we're always happy to help! Current UserValidated ReviewerSource: In-app ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness 2/20/2026 "The system is simple but effective" 4/5 What do you like best about Helpdesk 365? I like the Team Structure and possibility to configure a lot by myself Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? the UserInerface is somehow a bit oldfashend Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? HR and IT Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12386658/official_response/edit) Thank you for sharing your experience with Helpdesk 365. It’s great to know the platform is helping streamline HR and IT requests while providing flexibility for managing teams and configurations. The feedback regarding the interface is appreciated, and the team works on continuous improvements. If there are any further questions or suggestions, please feel free to reach out. We’re always happy to help. 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