[ Desk365 Reviews ](https://www.g2.com/products/desk365/reviews) [ Desk365 Reviews ](https://www.g2.com/products/desk365/reviews) # Desk365 Pricing Overview [Editedit](https://my.g2.com/desk365/pricings) Free Trial Standard $12.00 /agent/month(billed annually) - Ticketing - Email - Microsoft Teams - Support Portal - Web Form, Web Widget - Knowledge Base - Automation and Productivity - Workflow Automation - SLA Reminders and Escalations - Draft with AI - Customizations - Custom Ticket Fields - Custom Ticket Forms - Custom Domain - Custom Roles - Custom Reports Show More Plus $22.00 /agent/month(billed annually) - Everything in Standard - Change/Approval Management - Round Robin Ticket Assignments - Load Based Ticket Assignments - Ticket Watchers - 'Share To' Tickets - Time Tracking - Tasks To Do - ePHI Ticket Fields - Scheduled Reports - Micro Entra ID Sync - Time Based Automations - Multiple Business Hours - CSAT Surveys - Ticket Closure Rules - AI Copilot - AI Agent Add-on Show More Premium $32.00 /agent/month(billed annually) - Everything in Plus - IT Asset Management - Advanced encryption - HIPAA Compliance - Data Redaction - Custom Password Policies - Scheduled Ticket Creation - Custom Contact Fields - Custom Company Fields - Custom Departments - AI Agent Add-on Show More 21-day free trial available. Desk365 has 3 pricing editions, from $12 to $32. A free trial of Desk365 is also available. Look at different pricing editions below and see what edition and features meet your budget and needs. Pricing information for Desk365 is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Desk365 must be conducted with the seller. AI Agent Add-on Desk365 offers a usage-based, credit model for AI Agents. Both the Plus and Premium plan come with limited free credits. You can purchase additional credits at $50/1,000 credits to continue powering your AI agents as usage grows. Pricing information was last updated on February 17, 2026 Show More ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5 (6,620) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5 (3,674) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5 (7,435) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/desk365/competitors/alternatives) ## Desk365 Pricing Reviews (1) ![Brian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian M.") BM Brian M. CEO Small-Business (50 or fewer emp.) 8/8/2025 More Options - "I wish I had found this sooner than I did!!!!" 5/5 What do you like best about Desk365? Clean interface. Intuitive. Off and running in hours with extensive features instead of weeks. Simple pricing. This software is obviously made by IT people who get it. API integrations. Review collected by and hosted on G2.com. What do you dislike about Desk365? none. this software gets it. i am very impressed. Review collected by and hosted on G2.com. What problems is Desk365 solving and how is that benefiting you? I used ConnectWise for over a decade. I tried ManageEngine, ZohoDesk and looked at Atlassian, Atera, HaloPSA, Hiver, and this software fits my budget and has robust features. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ##### Categories on G2 [ Knowledge Base ](https://www.g2.com/categories/knowledge-base-software)[ Help Desk ](https://www.g2.com/categories/help-desk)[ IT Asset Management ](https://www.g2.com/categories/it-asset-management) ##### Explore More [ Top intranet software with easy collaboration tools ](https://www.g2.com/discussions/top-intranet-software-with-easy-collaboration-tools)[ Affordable software for tracking online media ](https://www.g2.com/discussions/affordable-software-for-tracking-online-media)[ What is the most affordable remote desktop software for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-remote-desktop-software-for-smbs) [ Top-rated customer success tools for mobile app businesses ](https://www.g2.com/discussions/top-rated-customer-success-tools-for-mobile-app-businesses)[ What's the leading CDP service for digital agencies ](https://www.g2.com/discussions/what-s-the-leading-cdp-service-for-digital-agencies)[ Pros and Cons Details ](https://www.g2.com/products/desk365/reviews?qs=pros-and-cons) Show More [ Top intranet software with easy collaboration tools ](https://www.g2.com/discussions/top-intranet-software-with-easy-collaboration-tools)[ Affordable software for tracking online media ](https://www.g2.com/discussions/affordable-software-for-tracking-online-media)[ What is the most affordable remote desktop software for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-remote-desktop-software-for-smbs) [ Top-rated customer success tools for mobile app businesses ](https://www.g2.com/discussions/top-rated-customer-success-tools-for-mobile-app-businesses)[ What's the leading CDP service for digital agencies ](https://www.g2.com/discussions/what-s-the-leading-cdp-service-for-digital-agencies)[ Pros and Cons Details ](https://www.g2.com/products/desk365/reviews?qs=pros-and-cons)