Desk365 Pricing Overview

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Free Trial

Standard

$12.00

/agent/month(billed annually)

Plus

$22.00

/agent/month(billed annually)

Premium

$32.00

/agent/month(billed annually)

21-day free trial available.

Desk365 has 3 pricing editions, from $12 to $32. A free trial of Desk365 is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Desk365 is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Desk365 must be conducted with the seller.

AI Agent Add-on

Desk365 offers a usage-based, credit model for AI Agents. Both the Plus and Premium plan come with limited free credits. You can purchase additional credits at $50/1,000 credits to continue powering your AI agents as usage grows.

Pricing information was last updated on February 17, 2026

Top-Rated Alternatives

Zendesk for Customer Service

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Desk365 Alternatives Pricing

The following is a quick overview of editions offered by other Help Desk Software

Zendesk for Customer Service Support Only (Team)	$19.001 user per month billed annually	Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history
Freshdesk Freshdesk Email and Ticketing (Growth)	$19.001 User per month billed annually Per Month	Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email Automations Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal Analytics: OOB analytics and standard reports Self-service: Knowledge base Security, routing, SLA: Role-based access control, SSO, Ticket dispatch
Zoho Desk FREE	$0.00	Completely Free upto 3 agents Email Ticketing Customer Management Private Knowledge Base Multi Language Help desk Mobile Apps 24*5 Email Support Help Center Predefined SLAs Macros Show More

Various alternatives pricing & plans

Free Trial

Pricing information for the above various Desk365 alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Desk365 Pricing Reviews

(2)

Michel K.

CEO

Small-Business (50 or fewer emp.)

4/28/2025

"Stop Searching — This Is the One"

5/5

What do you like best about Desk365?

What I like best about Desk365 is that it got our support email fully organized. We get notified right away and can easily reply, just like with Zendesk or Freshdesk. The Microsoft Teams integration is a huge plus too. And honestly, you get all of this for a competitive price in a product that looks great and is super easy to use. Review collected by and hosted on G2.com.

What do you dislike about Desk365?

There’s not much to dislike, but if I had to name something: I’d love a feature (or maybe I just haven't found it yet) that sends the full ticket history, including all communications, to an email address when a ticket is closed — for easy archiving. Also, it would be great if there was an option to send support emails through our own mail servers. Review collected by and hosted on G2.com.

What problems is Desk365 solving and how is that benefiting you?

Desk365 helps me bring order to support requests that come in from all sorts of different channels. Instead of losing track or having to juggle multiple systems, everything now ends up in one organized place. It saves time, reduces stress, and makes it way easier to stay on top of customer communication. Review collected by and hosted on G2.com.

Lauren A.

Partner Success Manager (Enterprise West/Central Region)

Mid-Market (51-1000 emp.)

4/8/2025

"Outstanding Help Desk Product"

4.5/5

What do you like best about Desk365?

We love the customization ability with Desk. It meets our needs as a small nonprofit and has a reasonably priced product. The integration with Teams has been a game changer for our organization. Review collected by and hosted on G2.com.

What do you dislike about Desk365?

I wish the reporting was more robust, both metrics on the desk tickets themselves as well as reporting round Knowledge Base views. Review collected by and hosted on G2.com.