Desk365 Pricing Overview

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Free Trial

Standard

$12.00

/agent/month(billed annually)

Plus

$22.00

/agent/month(billed annually)

Premium

$32.00

/agent/month(billed annually)

21-day free trial available.

Desk365 has 3 pricing editions, from $12 to $32. A free trial of Desk365 is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Desk365 is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Desk365 must be conducted with the seller.

AI Agent Add-on

Desk365 offers a usage-based, credit model for AI Agents. Both the Plus and Premium plan come with limited free credits. You can purchase additional credits at $50/1,000 credits to continue powering your AI agents as usage grows.

Pricing information was last updated on February 17, 2026

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Desk365 Pricing Reviews

(2)

Michel K.

CEO

Small-Business (50 or fewer emp.)

4/28/2025

"Stop Searching — This Is the One"

5/5

What do you like best about Desk365?

What I like best about Desk365 is that it got our support email fully organized. We get notified right away and can easily reply, just like with Zendesk or Freshdesk. The Microsoft Teams integration is a huge plus too. And honestly, you get all of this for a competitive price in a product that looks great and is super easy to use. Review collected by and hosted on G2.com.

What do you dislike about Desk365?

There’s not much to dislike, but if I had to name something: I’d love a feature (or maybe I just haven't found it yet) that sends the full ticket history, including all communications, to an email address when a ticket is closed — for easy archiving. Also, it would be great if there was an option to send support emails through our own mail servers. Review collected by and hosted on G2.com.

What problems is Desk365 solving and how is that benefiting you?

Desk365 helps me bring order to support requests that come in from all sorts of different channels. Instead of losing track or having to juggle multiple systems, everything now ends up in one organized place. It saves time, reduces stress, and makes it way easier to stay on top of customer communication. Review collected by and hosted on G2.com.

Marisa N.

Official Member, Multifamily Innovation® Council

Mid-Market (51-1000 emp.)

5/23/2025

"An Excellent Solution for Support Desk System"

4.5/5

What do you like best about Desk365?

We were looking for a solution to help organize our support email and we found this one. We vetted several companies, but this one seemed to be one of the best. It had configuration options that suited our needs, was affordable, and their support team was very responsive. We've been using this program for a little over 2 years now and we couldn't be happier. The updates are always a plus and we can submit ideas for enhancements that actually are implemented. Couldn't be happier with a Support Desk Solution! Review collected by and hosted on G2.com.

What do you dislike about Desk365?

I would like more reporting though. This would be helpful to pull and extract report data to show our Executive Management Team. Review collected by and hosted on G2.com.

What problems is Desk365 solving and how is that benefiting you?

Desk365 helps us keep track of support tickets that come in and our time to resolve the issues. It really helps to keep requests from getting lost in the cracks. Email is the hardest way to keep track of tickets and this does it so flawlessly. I especially love the way it keeps all conversations of the ticket in the same space and everyone can read it. Review collected by and hosted on G2.com.