Wavity Help and Service Desk Reviews & Product Details

Wavity is a highly flexible solution that adapts to our evolving business needs. It allows us to customize workflows and set up approval processes based on our requirements, making it easier to streamline and manage internal operations efficiently. Review collected by and hosted on G2.com.

Wavity meets our current business needs effectively. However, simplifying the initial setup for new administrators would help them get familiar with the platform more quickly Review collected by and hosted on G2.com.

Wavity offers solid automation, flexible workflows, and a service desk that's easy to manage. The pricing has been competitive for our needs, and the team has been receptive to feedback and feature requests. Review collected by and hosted on G2.com.

The mobile app could be improved, and we'd like to see more advanced dashboard and reporting visualization options. Review collected by and hosted on G2.com.

Wavity provides a simple, flexible, and user-friendly experience. It is easy to use, offers good ITSM features, and can be adapted to different business needs. Overall, it is a solid and practical service desk solution. Review collected by and hosted on G2.com.

- Some advanced features may require additional configuration.

- Integrations may require technical effort.

Please take in account that the support team from Wavity is excellent and they were able to help us with these points during the full setup of the system, also after go-live. Review collected by and hosted on G2.com.

One of the biggest benefits for us has been the ability to automate repetitive service desk processes. We have been able to configure workflows around approvals, assignments, and escalations, which has reduced manual follow-ups for our support team Review collected by and hosted on G2.com.

Configuration can feel complex, especially for new administrators. Review collected by and hosted on G2.com.

Wavity is a flexible solution that supports our changing business requirements. We can customize workflows and configure different approval processes. This flexibility makes it easier to manage our internal operations Review collected by and hosted on G2.com.

Wavity is working well for our requirements, but additional dashboard customization options would be a nice improvement. Review collected by and hosted on G2.com.

Wavity is a powerful tool with the major advantage that is really easy to use and more importantly very customizable. Review collected by and hosted on G2.com.

Configuration and parameters are spread in different part of the tool, consolidate all the configuration in only one section would be ideal. Review collected by and hosted on G2.com.

What I like best about Wavity Help and Service Desk is how intuitive and user‑friendly it is. Everything is in one place, so it’s easy to track requests, collaborate with the team, and resolve issues quickly. The automation features save a ton of time, and the real‑time updates mean nothing slips through the cracks. It’s streamlined, efficient, and makes supporting our users a much smoother experience Review collected by and hosted on G2.com.

i have so far not found anything that I dislike about the product Review collected by and hosted on G2.com.

What's great about Wavity is that the Developers are very open to your feedback and will develop the environment to suit your needs. If a feature is missing, you can bring it up to them and they will generally get it implemented within a few days. Review collected by and hosted on G2.com.

If an error does get encountered, it tends to not have a full explanation for the error or why it was thrown. Review collected by and hosted on G2.com.

Love that they are so willing to listen to your needs and work with you to get the system setup to meet those needs. Customer support is always quick to reply. Ticket management is easy to use and easy to customize. Can create user specific widgets and reports Review collected by and hosted on G2.com.

Inability to change color pallet to match your companies pallet. (I understand it is in a future release) Review collected by and hosted on G2.com.

The flexibility. Wavitys team helps build out workflows based on your needs. The mobile app along with the web dashboard give users a easy way to submit tickets but submit them with the information our team needs to resolve on first touch. Review collected by and hosted on G2.com.

I haven't found anything yet. My team and end users rave about it. Review collected by and hosted on G2.com.