--- title: Octadesk Reviews meta\_title: 'Octadesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 66 reviews by the users' company size, role or industry to find out how Octadesk works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 66 scale: '5' date\_modified: '2026-08-07' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- ### Octadesk Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Octadesk, finding it intuitive and efficient for managing customer interactions. [(3 mentions)](https://www.g2.com/products/octadesk/reviews?filters%5Bsentiment_snippet%5D=1557319&qs=pros-and-cons#reviews) Users value the **intuitive design** of Octadesk, enhancing customer interactions and making management efficient and organized. [(2 mentions)](https://www.g2.com/products/octadesk/reviews?filters%5Bsentiment_snippet%5D=2309326&qs=pros-and-cons#reviews) Users enjoy the **AI efficiency** of Octadesk, streamlining customer interactions and enhancing organization and personalization. [(1 mentions)](https://www.g2.com/products/octadesk/reviews?filters%5Bsentiment_snippet%5D=2309353&qs=pros-and-cons#reviews) Users appreciate the **intuitive automation** in Octadesk, which enhances efficiency and personalizes client interactions effectively. [(1 mentions)](https://www.g2.com/products/octadesk/reviews?filters%5Bsentiment_snippet%5D=2309299&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Octadesk, enhancing customer interactions and saving valuable time. [(1 mentions)](https://www.g2.com/products/octadesk/reviews?filters%5Bsentiment_snippet%5D=2309359&qs=pros-and-cons#reviews) Users find it challenging due to **limited chatbot setup features** , particularly in creating flows for multiple connections. [(2 mentions)](https://www.g2.com/products/octadesk/reviews?filters%5Bsentiment_snippet%5D=2309304&qs=pros-and-cons#reviews) Users find the **limited chatbot features** in Octadesk hinder their ability to create effective workflows for multiple numbers. [(2 mentions)](https://www.g2.com/products/octadesk/reviews?filters%5Bsentiment_snippet%5D=2309342&qs=pros-and-cons#reviews) Users find the **chatbot setup limited** , particularly when creating flows for each connected number, affecting usability. [(1 mentions)](https://www.g2.com/products/octadesk/reviews?filters%5Bsentiment_snippet%5D=2309317&qs=pros-and-cons#reviews) Users find the **chatbot setup limited** , particularly struggling with creating flows for multiple connected numbers. [(1 mentions)](https://www.g2.com/products/octadesk/reviews?filters%5Bsentiment_snippet%5D=2309350&qs=pros-and-cons#reviews) Users find the **chatbot setup limited** , especially when needing to create individual flows for different numbers. [(1 mentions)](https://www.g2.com/products/octadesk/reviews?filters%5Bsentiment_snippet%5D=2309307&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Octadesk ##### 1. Ease of Use Users appreciate the **ease of use** of Octadesk, finding it intuitive and efficient for managing customer interactions. [ See 3 mentions ](https://www.g2.com/products/octadesk/reviews?filters%5Bsentiment_snippet%5D=1557319&qs=pros-and-cons#reviews) See Related User Reviews ![Daniel Pereira R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel Pereira R.") DR Daniel Pereira R. Small-Business (50 or fewer emp.) 4.5/5 "Vey helpfull to make a strong relationship wiht our customers." What do you like about Octadesk? Centralization of services and user-friendly. LL Lorenzo L. Small-Business (50 or fewer emp.) 4.5/5 "Practical and Easy to Use" What do you like about Octadesk? the practicality in using the tools, is very easy! ##### 2. Intuitive Users value the **intuitive design** of Octadesk, enhancing customer interactions and making management efficient and organized. [ See 2 mentions ](https://www.g2.com/products/octadesk/reviews?filters%5Bsentiment_snippet%5D=2309326&qs=pros-and-cons#reviews) See Related User Reviews ![Daniel Pereira R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel Pereira R.") DR Daniel Pereira R. Small-Business (50 or fewer emp.) 4.5/5 "Vey helpfull to make a strong relationship wiht our customers." What do you like about Octadesk? Centralization of services and user-friendly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Smart customer service powered by artificial intelligence and chatbots" What do you like about Octadesk? What I like best about Octadesk is how intuitive and intelligent the platform feels. The combination of artificial intelligence and the chatbot system ##### 3. AI Efficiency Users enjoy the **AI efficiency** of Octadesk, streamlining customer interactions and enhancing organization and personalization. [ See 1 mentions ](https://www.g2.com/products/octadesk/reviews?filters%5Bsentiment_snippet%5D=2309353&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Smart customer service powered by artificial intelligence and chatbots" What do you like about Octadesk? What I like best about Octadesk is how intuitive and intelligent the platform feels. The combination of artificial intelligence and the chatbot system ##### 4. Automation Users appreciate the **intuitive automation** in Octadesk, which enhances efficiency and personalizes client interactions effectively. [ See 1 mentions ](https://www.g2.com/products/octadesk/reviews?filters%5Bsentiment_snippet%5D=2309299&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Smart customer service powered by artificial intelligence and chatbots" What do you like about Octadesk? What I like best about Octadesk is how intuitive and intelligent the platform feels. The combination of artificial intelligence and the chatbot system ##### 5. Automation Features Users appreciate the **automation features** of Octadesk, enhancing customer interactions and saving valuable time. [ See 1 mentions ](https://www.g2.com/products/octadesk/reviews?filters%5Bsentiment_snippet%5D=2309359&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Smart customer service powered by artificial intelligence and chatbots" What do you like about Octadesk? What I like best about Octadesk is how intuitive and intelligent the platform feels. The combination of artificial intelligence and the chatbot system ### 5 Cons or Disadvantages of Octadesk ##### 1. Feature Issues Users find it challenging due to **limited chatbot setup features** , particularly in creating flows for multiple connections. [ See 2 mentions ](https://www.g2.com/products/octadesk/reviews?filters%5Bsentiment_snippet%5D=2309304&qs=pros-and-cons#reviews) See Related User Reviews LL Lorenzo L. Small-Business (50 or fewer emp.) 4.5/5 "Practical and Easy to Use" What do you dislike about Octadesk? Not that I don't like it, but I feel like there's a missing feature to trigger the idle client. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Smart customer service powered by artificial intelligence and chatbots" What do you dislike about Octadesk? What I don't like about Octadesk is that sometimes the chatbot setup can feel a bit limited, especially when having to create a flow for each connecte ##### 2. Limited Features Users find the **limited chatbot features** in Octadesk hinder their ability to create effective workflows for multiple numbers. [ See 2 mentions ](https://www.g2.com/products/octadesk/reviews?filters%5Bsentiment_snippet%5D=2309342&qs=pros-and-cons#reviews) See Related User Reviews LL Lorenzo L. Small-Business (50 or fewer emp.) 4.5/5 "Practical and Easy to Use" What do you dislike about Octadesk? Not that I don't like it, but I feel like there's a missing feature to trigger the idle client. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Smart customer service powered by artificial intelligence and chatbots" What do you dislike about Octadesk? What I don't like about Octadesk is that sometimes the chatbot setup can feel a bit limited, especially when having to create a flow for each connecte ##### 3. Chatbot Issues Users find the **chatbot setup limited** , particularly when creating flows for each connected number, affecting usability. [ See 1 mentions ](https://www.g2.com/products/octadesk/reviews?filters%5Bsentiment_snippet%5D=2309317&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Smart customer service powered by artificial intelligence and chatbots" What do you dislike about Octadesk? What I don't like about Octadesk is that sometimes the chatbot setup can feel a bit limited, especially when having to create a flow for each connecte ##### 4. Limitations Users find the **chatbot setup limited** , particularly struggling with creating flows for multiple connected numbers. [ See 1 mentions ](https://www.g2.com/products/octadesk/reviews?filters%5Bsentiment_snippet%5D=2309350&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Smart customer service powered by artificial intelligence and chatbots" What do you dislike about Octadesk? What I don't like about Octadesk is that sometimes the chatbot setup can feel a bit limited, especially when having to create a flow for each connecte ##### 5. Limited Customization Users find the **chatbot setup limited** , especially when needing to create individual flows for different numbers. [ See 1 mentions ](https://www.g2.com/products/octadesk/reviews?filters%5Bsentiment_snippet%5D=2309307&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Smart customer service powered by artificial intelligence and chatbots" What do you dislike about Octadesk? What I don't like about Octadesk is that sometimes the chatbot setup can feel a bit limited, especially when having to create a flow for each connecte ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/octadesk/competitors/alternatives) ![Augusto B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Augusto B.") AB Augusto B. Gerente de Atendimento Mid-Market (51-1000 emp.) 2/13/2026 "Octadesk changed the game: Integrated WhatsApp, efficient bots, and reports that organize everything" 5/5 What do you like best about Octadesk? Octadesk changed the game around here. What I like the most is that it ends the madness of jumping from tab to tab; having WhatsApp in the same place saves an incredible amount of time. Moreover, the automation bots are very straightforward and don't leave the client hanging, which gives the team a huge breather to focus on what really matters. It's that tool you install and, in no time, you can't understand how you managed to work without the reports and organization it provides. It's definitely worth the investment for anyone who wants to get organized. Review collected by and hosted on G2.com. What do you dislike about Octadesk? At first, the number of functions is a bit overwhelming and it takes a little time to set everything up our way. But once you get past this adjustment phase, the tool runs so smoothly that we have nothing to complain about. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? The biggest problem we solved was the dispersion of conversations. Before, we would get lost between different tabs and devices, and now we've centralized everything. This gave the team tremendous agility and we stopped losing leads due to delayed responses. The ease of implementing automations also helped filter what is urgent from what is a simple question. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Thaina T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thaina T.") TT Thaina T. CONSULTORA DE VENDAS Mid-Market (51-1000 emp.) 2/13/2026 "Practical and dynamic system, with features that facilitate daily life" 4.5/5 What do you like best about Octadesk? The system is very practical, it assists us a lot in our daily routine. It tends to be dynamic and has had few errors. The resources are very practical in my department. I use almost all the functions without major problems!! The support team is always very quick to assist us. Personally, I am very satisfied!! Review collected by and hosted on G2.com. What do you dislike about Octadesk? The only disadvantage is having to contact all the clients again on Monday because of Meta. I think if this didn't exist or if there was something more practical, the system would be 100% perfect!!! Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? We were having some issues with the automated service. The octa team introduced us to AI. We are in the process of implementation and I believe this will give us greater mobility throughout the services. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated WM Wirley Erick M. Analista de Service Desk II Small-Business (50 or fewer emp.) 2/13/2026 "The Octadesk as I see it!! 😊" 4/5 What do you like best about Octadesk? The clean and modern look with octopus animations. Review collected by and hosted on G2.com. What do you dislike about Octadesk? The way it freezes and makes the text I wrote in the ticket responses disappear, and how it stops fetching the person responsible from another desk, forcing me to refresh the page, but it helps exercise my mind by making me remember that I need to copy everything I wrote to avoid the risk of having to write it all over again. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? He helps me organize the appointments by creating a queue and filtering the tickets by priority. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Vinícius L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinícius L.") VL Vinícius L. Head of Digital & Logistics Operations Small-Business (50 or fewer emp.) 10/27/2025 "Agile and Customizable Platform, with Potential to Improve Conversation Control" 5/5 What do you like best about Octadesk? I am very satisfied with the dynamism of Octadesk. The platform is intuitive and agile, and the journey we can build with the chatbot is vast and very flexible, which opens up numerous possibilities for customization and automation. Another very positive point is the integration with artificial intelligence and external connections, which make the system truly powerful and capable of delivering smarter and more efficient experiences. Review collected by and hosted on G2.com. What do you dislike about Octadesk? It would be great if the system automatically closed chatbot conversations after a period of no interaction, to keep the organization and control of the interactions more fluid. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Octadesk is helping to centralize and automate communication with customers, reducing the time spent on manual and repetitive service tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Eduardo B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eduardo B.") EB Eduardo B. TI Small-Business (50 or fewer emp.) 2/13/2026 "Great platform for corporate use, I have already had experience with others.. but Octa is the best." 5/5 What do you like best about Octadesk? I really like the unification of SLA with customer service with the integration of WhatsApp, Instagram, etc. Review collected by and hosted on G2.com. What do you dislike about Octadesk? At the moment, I suffer more from META's errors. I know it's not something from the platform itself, but unfortunately, it only happens when using the platform. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? It makes things much easier, especially for customer service and SLA. Everything unified, very good. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Nelson Maxuel E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nelson Maxuel E.") NE Nelson Maxuel E. Analista de implantação Small-Business (50 or fewer emp.) 2/13/2026 "Ticket division greatly facilitates the search" 5/5 What do you like best about Octadesk? The division of tickets makes it much easier when searching for what we are looking for. Review collected by and hosted on G2.com. What do you dislike about Octadesk? I miss the ability to create a message for the client directly from a ticket. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Octa helps us a lot to respond to all contacts in an organized way, keeping everything well-structured and making it easier to track messages. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Pedro M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro M.") PM Pedro M. Head of Customer Success Small-Business (50 or fewer emp.) 10/27/2025 "Octadesk optimizes processes with process integration and artificial intelligence" 5/5 What do you like best about Octadesk? iClips is an ERP management software for communication agencies and marketing teams. We started using Octadesk in June 2025, mainly focused on customer service, utilizing chatbot, artificial intelligence, and ticketing resources. In 1 month of implementation, we already had the result of 60% of calls being resolved by Woz. With the arrival of Octa, we were able to optimize many processes and streamline the routine of the CS, Support, and Sales teams. Review collected by and hosted on G2.com. What do you dislike about Octadesk? There are some instabilities and bugs constantly. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Currently, we have a base of over 5,000 users who use the system. Previously, there was a significant overload on the support team with questions that could easily be answered with AI. With Woz, we achieved this; we combined our help center with Woz and saw results in the first month with 60% of the tickets resolved by AI, bringing great operational efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Christian C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian C.") CC Christian C. Analista de suporte Small-Business (50 or fewer emp.) 2/13/2026 "Octa helps me become Desk" 5/5 What do you like best about Octadesk? I think the separation of the groups, for me, makes all the difference, it makes the support much more active. Review collected by and hosted on G2.com. What do you dislike about Octadesk? I don't like that sometimes you need to refresh the page to retrieve information. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? The support itself is good; people are being better served because they have a good tool at hand. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Small-Business (50 or fewer emp.) 5/20/2025 "Smart customer service powered by artificial intelligence and chatbots" 5/5 What do you like best about Octadesk? What I like best about Octadesk is how intuitive and intelligent the platform feels. The combination of artificial intelligence and the chatbot system makes customer interactions faster, more human-like, and much easier to manage. It saves me a lot of time, keeps conversations organized, and helps deliver a more personalized experience to our clients. Review collected by and hosted on G2.com. What do you dislike about Octadesk? What I don't like about Octadesk is that sometimes the chatbot setup can feel a bit limited, especially when having to create a flow for each connected number. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? Octadesk is helping us centralize customer conversations and automate repetitive tasks through artificial intelligence and chatbots. This not only saves a lot of time for our team but also ensures faster, more consistent responses to clients. The platform makes it easier to track conversations, measure satisfaction, and maintain a high standard of service — all in one place. Review collected by and hosted on G2.com. Show More 10/27/2025 Current UserValidated ReviewerSource: Organic ![Tiago T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiago T.") TT Tiago T. Customer Support Consultant ll Mid-Market (51-1000 emp.) 5/19/2025 "Great chatbot tool for customer interaction that uses artificial intelligence" 5/5 What do you like best about Octadesk? Octadesk is a very useful chatbot tool for automating and making customer service and communication more effective. There is a tool that uses artificial intelligence called WOZ that makes the interaction with the customer even more effective and intelligent. Review collected by and hosted on G2.com. What do you dislike about Octadesk? Instability on the platform occurs infrequently, causing slowness. However, the solution and resolution are quick, and I observe that they are constantly working on improvements. Review collected by and hosted on G2.com. What problems is Octadesk solving and how is that benefiting you? allows the use of more than one user, enabling multiple support agents on a single line. Review collected by and hosted on G2.com. 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