Helpdesk 365 Reviews & Product Details

Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages. Employees can raise requests directly through Microsoft Forms, making it easier to capture and track every support need. AI-powered ticket summaries, intelligent routing, and automated workflows help agents resolve issues faster. SLA tracking, real-time notifications, and a self-service portal with a searchable knowledge base reduce repetitive inquiries and improve employee satisfaction. Whether for IT support, HR teams, or customer service, Helpdesk 365 delivers everything businesses need in one help desk software platform. Advanced analytics and reporting provide actionable insights into ticket trends, resolution times, and email-to-ticket conversions, enabling data-driven decisions that improve service quality. Built on Microsoft’s secure ecosystem, Helpdesk 365 offers enterprise-grade security with data encryption, role-based access, and compliance with Microsoft 365 standards ensuring sensitive information stays protected while allowing smooth collaboration across departments. With its no-code workflow configuration, Helpdesk 365 is easy to adapt for organizations of any size, helping teams save time, reduce costs, deliver a faster and more reliable support experience.

Product Website

Seller

CubicLogics

Discussions

Helpdesk 365 Community

Languages Supported

Czech, Danish, German, English, Finnish, French, Italian, Dutch, Portuguese, Spanish, Swedish

Overview by

Manoj Kumar (Chief Solution Architect / CTO)

Pricing

Pricing provided by Helpdesk 365.

Standard

Starting at $11.99

View More Pricing Information

Helpdesk 365 Integrations

(7)

Verified by Helpdesk 365

Helpdesk 365 Media

Productivity & customer experience enhancer reports track team performance, customer satisfaction and identify low hanging fruits to improve it no time with this HR365’s Sharepoint helpdesk ticketing system. In reports you can see number of tickets, created, resolved or reopened. Send custom...

Helpdesk 365 Demo - HR365 Helpdesk - Self Service

This Microsoft helpdesk software allows your customer to raise ticket from portal and further allow them to check status of their open ticket, check previous tickets and alert them as soon as agent take action on their tickets. Also Sharepoint helpdesk ticketing system help them in finding solut...

Helpdesk 365 Demo - Helpdesk - Focus on core

HR365’s Sharepoint ticketing system offers you to organize your tickets based on priority, category, time, & status hence in improving efficiency. Employees can submit requests to teams through Sharepoint ticketing system’s customer portal, via email, or through an embedded web part. Sup...

Helpdesk 365 dashboard provides a centralized view of tickets, priorities, and response times, helping teams track, manage, and resolve issues faster.

Helpdesk 365 Demo - Helpdesk Knowledge Base

Helpdesk 365 knowledge base helps agents by providing a centralized repository of solutions, best practices, and troubleshooting steps, enabling them to resolve customer issues quickly.

G2 reviews are authentic and verified.

Here's how.

Romina A.

People Operations Coordinator

Mid-Market (51-1000 emp.)

1/22/2026

"Straightforward but Needs Automation"

4/5

What do you like best about Helpdesk 365?

I like how straightforward Helpdesk 365 is and the support we get from the Helpdesk 365 team, especially Varun, who helped us customize fields and tailor Helpdesk 365 to our organization. I also appreciate being able to edit the default messages and adjust the tone in responses to fit our organization's style. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I wish that Helpdesk 365 is able to automatically assign a ticket to our "teams ticket" without having to manually assign it to an agent/supervisor/admin from our team before it moves to "teams ticket". At the moment I can see all the unassigned tickets as I am admin, but Helpdesk 365 is being used by 3 different departments/teams from our organization. There are tickets that are for HR (my team) in the unassigned tickets column, which cannot be seen in the teams ticket column unless I assign the ticket directly to one of the members of the HR Team. It was a bit hard, because we didn't know why the requesters are receiving all notifications related to their ticket, because the default is all yes. It stressed us out for a bit, because all emails sent to HRHelp email creates a ticket ID when we were used to just emailing HR Help to converse with our team who shares this inbox. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thanks for sharing your feedback! We are glad to hear that Helpdesk 365 is helping you organize and prioritize tickets effectively. We completely understand the challenge with manual assignment of tickets. we have taken a note of this, and our team will get in touch with you soon. Kindly reach out to us if you need any further assistance.

Verified User in Aviation & Aerospace

2/19/2026

"Great Looking Product Cant wait to Use it"

4.5/5

What do you like best about Helpdesk 365?

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between teams, reduces resolution time, and provides detailed analytics for better decision-making, making IT support efficient and user-friendly Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I’m not sure yet since we just installed Helpdesk 365 yesterday. We haven’t had enough time to explore its features or encounter any issues, so I’ll need more experience before providing feedback on potential dislikes or challenges. Review collected by and hosted on G2.com.

Kanisha E.

Director of Operations

Small-Business (50 or fewer emp.)

1/12/2026

"Effortless Delegation and Tracking for Office Operations"

5/5

What do you like best about Helpdesk 365?

Easier and more efficient delegating and tracking of all office and operations requests Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

So far, it has been an investment of time and effort upfront Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your valuable feedback. We’re glad to hear that Helpdesk 365 is helping your team delegate and track office and operations requests more efficiently. If you have any queries, please feel free to reach out. We’re happy to help.

Verified User in Health, Wellness and Fitness

2/10/2026

"Great, we really appreciate all te help and assistance in solving our issue!"

4.5/5

What do you like best about Helpdesk 365?

It's very user friendly and easy to use on the Admin side. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I really don't have anything that I can think of as far as disliking it. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your valuable feedback. We’re glad that Helpdesk 365 has been easy to use and our support team has been helpful. Please feel free to reach out to us, we’re happy to help.

Verified User in Information Technology and Services

2/12/2026

"Very useful tool with great customer support"

5/5

What do you like best about Helpdesk 365?

Easy to use tool with good tracking and information. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I have no complaints at the moment. The support staff is very helpful Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for sharing your feedback on Helpdesk 365! We're glad our support team has been helpful and that the platform is simplifying the way your team tracks and manages tickets. Do check out our blog on internal ticketing packed with some great insights! Please feel free to reach out to us for further assistance. We're happy to help!

See how Helpdesk 365 improved

Verified User in Furniture

1/19/2026

"Great help, he was very patient and new what he was doing"

5/5

What do you like best about Helpdesk 365?

It helps us keep track of all the pending's and allows us to follow up Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

It is too slow, It doesn't allow me to switch accounts when I want to. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

2/10/2026

"Great support"

5/5

What do you like best about Helpdesk 365?

Effectiveness and readiness, all is good so far Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Nothing, for the moment there is no problem Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you so much for taking the time to share your valuable feedback. It's great to know that Helpdesk 365 is helping your support requests well-organized, and our support team has been helpful. Please feel free to reach out to us, we're happy to assist.

Verified User in Civic & Social Organization

1/15/2026

"I would recommend HelpDesk365 to others."

5/5

What do you like best about Helpdesk 365?

It simplifies our staff's requests. It helps us integrate the helpdesk to our MS365 environment. That is the most important factor because our data will be kept in our own tenant and not to any other third provider's server. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

The implementation is quite complicated and takes long. I would expect Apps365 review your deployment process, make it simplier and faster when deploy HelpDesk365 to the client's environment. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

2/11/2026

"Works well but may need some customization"

5/5

What do you like best about Helpdesk 365?

Record tracking user tickets with using the Helpdesk365 Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

nothing to dislike as of now. Everything is working. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

edit

Thank you for your valuable feedback. We’re glad to know that Helpdesk 365 is supporting your ticket tracking effectively. We appreciate your input on customization; we will look into the improvements to provide better flexibility on the app. Please reach out to us for further assistance, we’re happy to help.