--- title: Helpdesk 365 Reviews meta_title: 'Helpdesk 365 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 232 reviews by the users' company size, role or industry to find out how Helpdesk 365 works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 232 scale: '5' date_modified: '2026-06-24' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Helpdesk 365 Reviews **Vendor:** CubicLogics **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 232 ## About Helpdesk 365 Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages. Employees can raise requests directly through Microsoft Forms, making it easier to capture and track every support need. AI-powered ticket summaries, intelligent routing, and automated workflows help agents resolve issues faster. SLA tracking, real-time notifications, and a self-service portal with a searchable knowledge base reduce repetitive inquiries and improve employee satisfaction. Whether for IT support, HR teams, or customer service, Helpdesk 365 delivers everything businesses need in one help desk software platform. Advanced analytics and reporting provide actionable insights into ticket trends, resolution times, and email-to-ticket conversions, enabling data-driven decisions that improve service quality. Built on Microsoft’s secure ecosystem, Helpdesk 365 offers enterprise-grade security with data encryption, role-based access, and compliance with Microsoft 365 standards ensuring sensitive information stays protected while allowing smooth collaboration across departments. With its no-code workflow configuration, Helpdesk 365 is easy to adapt for organizations of any size, helping teams save time, reduce costs, deliver a faster and more reliable support experience. ## Helpdesk 365 Pros & Cons **What users like:** - Users appreciate the **ease of use** of Helpdesk 365, enhancing efficiency in managing and tracking support tickets. (37 reviews) - Users praise the **amazing customer support** of Helpdesk 365 for its prompt, helpful, and user-friendly assistance. (21 reviews) - Users appreciate the **excellent support** from Helpdesk 365, which is quick to address issues and customize solutions. (16 reviews) - Users appreciate the **automated ticket management** of Helpdesk 365, making support efficient and organized for the team. (12 reviews) - Users find the **helpful approval workflows** and excellent support team essential for effective ticket management. (10 reviews) - Integrations (10 reviews) - Intuitive (10 reviews) - Simple (10 reviews) - User Interface (10 reviews) - Easy Setup (9 reviews) **What users dislike:** - Users find the **missing features** of Helpdesk 365 frustrating, citing the need for better performance and custom reporting options. (6 reviews) - Users experience **occasional bugs** in Helpdesk 365, but can typically resolve issues with prompt support. (5 reviews) - Users find the setup of Helpdesk 365 to be **complex and requiring significant manual configuration** , often needing additional support. (5 reviews) - Users report **performance issues** , noting slow load times and the need for page reloads affecting usability. (5 reviews) - Users report **poor performance** with Helpdesk 365, noting slow load times and the need for page reloads. (5 reviews) - Users experience **slow loading times** with Helpdesk 365, requiring frequent page refreshes for proper functionality. (5 reviews) - Slow Performance (5 reviews) - Users experience some **software bugs** , but these issues are often resolved quickly with helpdesk support. (5 reviews) - Admin Control Issues (4 reviews) - Users find the **steep learning curve** challenging due to reliance on Microsoft and technical setup complexities. (4 reviews) ## Helpdesk 365 Reviews ### 1. Highly Customizable and Exceeds Our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Alan M. | Manager, Information Technology, Research, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Helpdesk 365?** We’ve only just started using this product, but my favourite part is how customizable it is. So far, it does everything we need and even more. **What do you dislike about Helpdesk 365?** It’s a little hard to get used to when you first install it, so there’s definitely a learning curve. That said, the support is fantastic, so I don’t have any worries. **What problems is Helpdesk 365 solving and how is that benefiting you?** We needed a system to manage incoming finance requests, such as AP and AR, so they could be automatically assigned and tracked by each individual agent. This system does exactly that, and it also integrates smoothly with our existing O365 environment. ### 2. Straightforward but Needs Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Romina A. | People Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Helpdesk 365?** I like how straightforward Helpdesk 365 is and the support we get from the Helpdesk 365 team, especially Varun, who helped us customize fields and tailor Helpdesk 365 to our organization. I also appreciate being able to edit the default messages and adjust the tone in responses to fit our organization's style. **What do you dislike about Helpdesk 365?** I wish that Helpdesk 365 is able to automatically assign a ticket to our "teams ticket" without having to manually assign it to an agent/supervisor/admin from our team before it moves to "teams ticket". At the moment I can see all the unassigned tickets as I am admin, but Helpdesk 365 is being used by 3 different departments/teams from our organization. There are tickets that are for HR (my team) in the unassigned tickets column, which cannot be seen in the teams ticket column unless I assign the ticket directly to one of the members of the HR Team. It was a bit hard, because we didn't know why the requesters are receiving all notifications related to their ticket, because the default is all yes. It stressed us out for a bit, because all emails sent to HRHelp email creates a ticket ID when we were used to just emailing HR Help to converse with our team who shares this inbox. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 helps us organize and prioritize tickets, making it easy to see outstanding issues and allocate them to the right team members, enhancing our support system. **Official Response from Teajesh Pushkar:** > Thanks for sharing your feedback! We are glad to hear that Helpdesk 365 is helping you organize and prioritize tickets effectively. We completely understand the challenge with manual assignment of tickets. we have taken a note of this, and our team will get in touch with you soon. Kindly reach out to us if you need any further assistance. ### 3. One of the Few Helpdesk Solutions That Supports Our GCC Environment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** June 23, 2026 **What do you like best about Helpdesk 365?** Finding a helpdesk software that works well within a Microsoft GCC environment can be challenging. Helpdesk 365 met our compliance and security requirements while still providing a modern support experience for our teams **What do you dislike about Helpdesk 365?** We would like to see continued expansion of features available specifically for GCC customers **What problems is Helpdesk 365 solving and how is that benefiting you?** We needed a secure ticketing solution that aligned with our Microsoft GCC infrastructure. Helpdesk 365 allowed us to modernize our support operations without compromising compliance requirements ### 4. AI Ticket Summaries have saved our team hours every week **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment **Reviewed Date:** June 17, 2026 **What do you like best about Helpdesk 365?** The AI-generated ticket summaries allow our agents to understand lengthy conversations instantly without reading through the entire ticket history. This has significantly improved agent productivity. **What do you dislike about Helpdesk 365?** We would love to see AI capabilities expanded into even more areas of the platform **What problems is Helpdesk 365 solving and how is that benefiting you?** Our team manages hundreds of tickets every week. AI summaries reduced investigation time and helped agents resolve issues faster, saving several hours per week across the support team. ### 5. Fast Implementation and Excellent Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing **Reviewed Date:** June 19, 2026 **What do you like best about Helpdesk 365?** The implementation process was smooth, and the support team was extremely responsive throughout onboarding. Documentation was clear and helped us configure the system without replying heavily on external assistance. **What do you dislike about Helpdesk 365?** A few advanced configuration options could benefit from additional examples in the documentation. **What problems is Helpdesk 365 solving and how is that benefiting you?** We went from manual email-based support to a structured ticketing process in under two weeks, resulting in improved accountability and service quality. ### 6. Practical AI That Delivers Real Business Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** June 23, 2026 **What do you like best about Helpdesk 365?** Many vendors advertise AI, but Helpdesk 365 provides practical AI features that improve day-to-day operations. AI-generated summaries, response suggestions, and intelligent recommendations help our team work smarter without adding complexity **What do you dislike about Helpdesk 365?** We look forward to seeing additional AI innovations added over time. **What problems is Helpdesk 365 solving and how is that benefiting you?** The platform helped us improve agent productivity, reduce response times, and maintain high service quality while managing increasing ticket volumes. ### 7. The most Microsoft native helpdesk we evaluated **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** June 18, 2026 **What do you like best about Helpdesk 365?** Unlike other solutions we evaluated, Helpdesk365 works naturally with Sharepoint, Teams, Outlook and Power Automate. User adoption was significantly faster because employees did not need to learn a completely new platform. **What do you dislike about Helpdesk 365?** Some specialized business scenarios require additional configuration. **What problems is Helpdesk 365 solving and how is that benefiting you?** The solution consolidated multiple support tools into a single platform and simplified administration while improving the employee support experience. ### 8. A Modern Helpdesk Built for the Future **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie M. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Helpdesk 365?** The product continues to evolve with regular feature updates, Microsoft ecosystem enhancements, and practical AI capabilities. The team clearly has a long-term vision for the platform **What do you dislike about Helpdesk 365?** We are eager to see future roadmap items released. **What problems is Helpdesk 365 solving and how is that benefiting you?** The platform gives us confidence that our service management processes can scale as our organization grows and technology requirements evolve ### 9. Successfully supporting a large, mutil-department workforce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** June 11, 2026 **What do you like best about Helpdesk 365?** Helpdesk 365 has become the central support platform for our IT, HR, Facilities, and Finance teams. The platform scaled easily as adoption grew across the organization. **What do you dislike about Helpdesk 365?** Some advanced reporting requirements may require additional configuration. **What problems is Helpdesk 365 solving and how is that benefiting you?** We replaced multiple disconnected systems with a single platform. Our employees now use the solution, giving us complete visibility into service requests and support performance. ### 10. Reduced Ticket Backlogs Through Automation and AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics **Reviewed Date:** June 22, 2026 **What do you like best about Helpdesk 365?** The combination of automated workflows, SLA monitoring, intelligent ticket routing, and AI recommendations has significantly improved our support operations. **What do you dislike about Helpdesk 365?** Certain advanced automation scenarios require additional planning during setup. **What problems is Helpdesk 365 solving and how is that benefiting you?** Our ticket backlog decreased by more than 30%, and overall resolution times improved substantially. The platform has helped our team work more proactively and efficiently. ### 11. A Product That Continues to Evolve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security **Reviewed Date:** June 17, 2026 **What do you like best about Helpdesk 365?** The platform receives regular enhancements and new capabilities. The team actively invests in innovation and keeps pace with changes in Microsoft 365 **What do you dislike about Helpdesk 365?** Some upcoming roadmap items are features we are eager to see released sooner **What problems is Helpdesk 365 solving and how is that benefiting you?** We are confident in our long-term investment because the platform continues to improve and adapt to our changing requirements ### 12. Reduced Resolution Time by 40% **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods **Reviewed Date:** June 18, 2026 **What do you like best about Helpdesk 365?** Automation rules, SLA tracking, and intelligent workflows helped our support team work more efficiently **What do you dislike about Helpdesk 365?** We continue to explore additional automation opportunities as our processes mature **What problems is Helpdesk 365 solving and how is that benefiting you?** Within six months, our average resolution time dropped by 40%, ticket backlog reduced by 35%, and support staff saved approximately 15 hours per week. ### 13. Very good and helpful support. My issue got resolved quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Plastics **Reviewed Date:** May 14, 2026 **What do you like best about Helpdesk 365?** Helpdesk 365 is a useful tool to control all requests in a single place. Reports are useful as well. **What do you dislike about Helpdesk 365?** Settings are not so user friendly - we have to click in many places to find the option desired. Sometimes the options we choose do not work as expected. **What problems is Helpdesk 365 solving and how is that benefiting you?** It is controlling the number of requests and this is nice to measure the team workload. ### 14. Excellent Product Backed by a Responsive Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services **Reviewed Date:** June 16, 2026 **What do you like best about Helpdesk 365?** The support team consistently responds quickly and provides practical solutions. Feature requests are acknowledged and frequently considered for future releases. **What do you dislike about Helpdesk 365?** We occasionally identify new feature ideas that would further enhance the platform **What problems is Helpdesk 365 solving and how is that benefiting you?** We have significantly improved user satisfaction because support requests are handled more efficiently and transparently. ### 15. From Installation to Go-Live in Less Than One Week **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment **Reviewed Date:** June 16, 2026 **What do you like best about Helpdesk 365?** The onboarding guides, knowledge base articles, and implementation documentation made deployment simple. Our administrators configured the system with minimal external assistance. **What do you dislike about Helpdesk 365?** A few advanced setup options require additional review during implementation **What problems is Helpdesk 365 solving and how is that benefiting you?** We avoided a lengthy implementation project and started managing tickets almost immediately. ### 16. Helpdesk 365 provides a system for us to easily and effectively manage and track issues. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** June 18, 2026 **What do you like best about Helpdesk 365?** Helpdesk 365 makes it easy for us to track our issues and requests. **What do you dislike about Helpdesk 365?** I don't have any dislikes. We have been using helpdesk 365 since 2025. **What problems is Helpdesk 365 solving and how is that benefiting you?** It has certainly addressed the disorganization that existed relating to issues and requests ### 17. Resolved Email Set-up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** June 19, 2026 **What do you like best about Helpdesk 365?** Helpdesk has enabled Mercury to streamline ticketing, and the final piece was getting the email set up for notifications. **What do you dislike about Helpdesk 365?** The only dislike I have about Helpdesk 365 is that custom field names don't show their field names in the sharepoint list (backend) which has made some API config difficult. **What problems is Helpdesk 365 solving and how is that benefiting you?** We are able to get tickets single sourced with one main ingress point which has streamlined ticket tracking and opening for our users. ### 18. Initial suggestion resolved issue **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** June 10, 2026 **What do you like best about Helpdesk 365?** Plugin in Teams makes it easy to access tickets **What do you dislike about Helpdesk 365?** Training videos would be helpful for managers and Admins **What problems is Helpdesk 365 solving and how is that benefiting you?** Organize and documenting issues and requests to monitor trends ### 19. Easy to use and to customize. Working without issues. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** May 06, 2026 **What do you like best about Helpdesk 365?** How easy is to use the product. Integrates very well with our sharepoint. **What do you dislike about Helpdesk 365?** So far everything is working well and i don't have any dislikes. **What problems is Helpdesk 365 solving and how is that benefiting you?** To centralize our company requests and to be able to support our internal employees. **Official Response from Teajesh Pushkar:** > Thanks for your valuable feedback on G2. We’re happy to hear that Helpdesk 365 has been easy to use for your team and integrates well with SharePoint. It’s great to know that the platform is helping centralize company requests while supporting your internal employees more efficiently. Please feel free to reach out to us if you need any further assistance. We’re always happy to help. ### 20. Easy to Manage Support Requests Across Multiple Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Helpdesk 365?** The multi-mailbox capability and the dashboard reports. It's easy to see what's happening across different teams without switching between tools. **What do you dislike about Helpdesk 365?** There are many features available, so it took some time for our team to learn everything and configure it the way we wanted. **What problems is Helpdesk 365 solving and how is that benefiting you?** It helps us centralize support requests, improve visibility, and avoid missing emails that were previously scattered across multiple inboxes. **Official Response from Teajesh Pushkar:** > Thank you for sharing your experience on G2. We're glad to hear that Helpdesk 365's multi-mailbox capability and dashboard reports have helped your team manage support requests more efficiently. We appreciate your feedback regarding the learning curve. If you need any assistance with configuration or setup, please don't hesitate to reach out. Our support team is always happy to help. ### 21. Custom forms allowed us to standardize every request **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** June 24, 2026 **What do you like best about Helpdesk 365?** The ability to build custom forms for different request types ensures that our team collects the right information from the beginning **What do you dislike about Helpdesk 365?** We occasionally discover new use cases that inspire additional form enhancements **What problems is Helpdesk 365 solving and how is that benefiting you?** Incomplete requests were a major challenge. Custom forms improved data quality, reduced back-and-forth communication, and accelerated ticket resolution ### 22. Great Looking Product Cant wait to Use it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace **Reviewed Date:** February 19, 2026 **What do you like best about Helpdesk 365?** Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between teams, reduces resolution time, and provides detailed analytics for better decision-making, making IT support efficient and user-friendly **What do you dislike about Helpdesk 365?** I’m not sure yet since we just installed Helpdesk 365 yesterday. We haven’t had enough time to explore its features or encounter any issues, so I’ll need more experience before providing feedback on potential dislikes or challenges. **What problems is Helpdesk 365 solving and how is that benefiting you?** I’m not sure yet since we just installed Helpdesk 365 yesterday. We haven’t had enough time to see what problems it solves or how it benefits us, so I’ll need more experience before providing meaningful feedback ### 23. Excellent Product and Service with outstanding support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education **Reviewed Date:** April 01, 2026 **What do you like best about Helpdesk 365?** The user ability, the ease of access to help and support if and when it is needed. **What do you dislike about Helpdesk 365?** At this point I do not have any down sides I see or any improvements needed. **What problems is Helpdesk 365 solving and how is that benefiting you?** Help track tickets for our department **Official Response from Teajesh Pushkar:** > Thank you for sharing your experience with Helpdesk 365. We’re glad to hear it’s user-friendly, helping your team manage tickets smoothly, and that our support has been helpful. We’ve put together a blog on best practices for ticket tracking, feel free to give it a read. If you need any further assistance, please feel free to reach out. We’re always happy to help! ### 24. Effortless Delegation and Tracking for Office Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Kanisha E. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Helpdesk 365?** Easier and more efficient delegating and tracking of all office and operations requests **What do you dislike about Helpdesk 365?** So far, it has been an investment of time and effort upfront **What problems is Helpdesk 365 solving and how is that benefiting you?** Allows our team to hold all requests in one place, which is beneficial if an agent is away and the other agent can pick up their open tickets. Allows me as their supervisor to prevent work overload, as well as, delegate tasks according to each agents strengths **Official Response from Teajesh Pushkar:** > Thank you for sharing your valuable feedback. We’re glad to hear that Helpdesk 365 is helping your team delegate and track office and operations requests more efficiently. If you have any queries, please feel free to reach out. We’re happy to help. ### 25. very likely **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** June 10, 2026 **What do you like best about Helpdesk 365?** easy to use, I like the reporting. and the integration with Teams. **What do you dislike about Helpdesk 365?** I have not have access to the app long enough to uncover anything I do no tlike **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk support. **Official Response from Teajesh Pushkar:** > Thank you for sharing your feedback on G2. We're delighted to hear that you find Helpdesk 365 easy to use and that the reporting features and Microsoft Teams integration are adding value to your experience Thank you for your support, and please feel free to reach out if you need any assistance. We're always happy to help. ### 26. Great Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration **Reviewed Date:** May 15, 2026 **What do you like best about Helpdesk 365?** Helps track our IT tickets and workflow. Keeping us track on our SLAs to keep our users happy **What do you dislike about Helpdesk 365?** I don't know of anything that impacts our ability to manage tickets **What problems is Helpdesk 365 solving and how is that benefiting you?** We are using this as primary tool for our IT work intake process. **Official Response from Teajesh Pushkar:** > Thank you for sharing your feedback on G2. We're glad to hear that Helpdesk 365 is helping your team manage IT tickets, stay on top of SLAs, and that you've had a positive experience with our support. If you need any further assistance, please feel free to reach out. We're always happy to help. ### 27. Quick and easy setup with Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education **Reviewed Date:** June 04, 2026 **What do you like best about Helpdesk 365?** Integrates well with M365 (SharePoint & Teams) **What do you dislike about Helpdesk 365?** The product's price is higher than I anticipated for our school. **What problems is Helpdesk 365 solving and how is that benefiting you?** Implementing a ticketing system so we can monitor employee performance and resolution time. **Official Response from Teajesh Pushkar:** > Thank you for sharing your feedback on G2. We're glad to hear that Helpdesk 365 integrates well with Microsoft 365, Teams, and SharePoint, and has helped you implement a ticketing system to better monitor employee performance and resolution times. We understand your concerns about pricing, our team would be happy to help you maximize the value of your investment and ensure you're getting the most out of Helpdesk 365. If you need further assistance, please reach out to us. We're always happy to help. ### 28. Great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware **Reviewed Date:** April 08, 2026 **What do you like best about Helpdesk 365?** Fast support, excellent integration. Love it! **What do you dislike about Helpdesk 365?** Settings menu to spread. The rest is fine by now **What problems is Helpdesk 365 solving and how is that benefiting you?** Organization and resolving support issues **Official Response from Teajesh Pushkar:** > Thank you so much for valuable feedback on Helpdesk 365. We’re really happy to hear that you’re enjoying the fast support and smooth integration that means a lot to us. We appreciate your feedback on the settings menu being a bit spread out this has been noted and will be considered as we continue to improve the experience. Please feel free to reach out if you need any further assistance. We’re happy to help. ### 29. Sanjay has been a great help in answering our questions. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** March 20, 2026 **What do you like best about Helpdesk 365?** Helps us keep tickets organized and efficient. **What do you dislike about Helpdesk 365?** Sometimes it's hard to find tickets that we need. **What problems is Helpdesk 365 solving and how is that benefiting you?** Keeping track of all the issues that we have. ### 30. Great, we really appreciate all te help and assistance in solving our issue! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** February 10, 2026 **What do you like best about Helpdesk 365?** It's very user friendly and easy to use on the Admin side. **What do you dislike about Helpdesk 365?** I really don't have anything that I can think of as far as disliking it. **What problems is Helpdesk 365 solving and how is that benefiting you?** Getting users the help that they need in an efficient time. **Official Response from Teajesh Pushkar:** > Thank you for sharing your valuable feedback. We’re glad that Helpdesk 365 has been easy to use and our support team has been helpful. Please feel free to reach out to us, we’re happy to help. ### 31. Very useful tool with great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** February 12, 2026 **What do you like best about Helpdesk 365?** Easy to use tool with good tracking and information. **What do you dislike about Helpdesk 365?** I have no complaints at the moment. The support staff is very helpful **What problems is Helpdesk 365 solving and how is that benefiting you?** We were in need of a ticketing system and this has exceeded our expectations. **Official Response from Teajesh Pushkar:** > Thank you for sharing your feedback on Helpdesk 365! We're glad our support team has been helpful and that the platform is simplifying the way your team tracks and manages tickets. Do check out our blog on internal ticketing packed with some great insights! Please feel free to reach out to us for further assistance. We're happy to help! ### 32. Happy with the Product and the Support Person i spoke to **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive **Reviewed Date:** May 25, 2026 **What do you like best about Helpdesk 365?** I like function and use at the moment of the software **What do you dislike about Helpdesk 365?** have not used it enough to give an answer **What problems is Helpdesk 365 solving and how is that benefiting you?** Tracking IT requests **Official Response from Teajesh Pushkar:** > Thank you for taking the time to share your valuable feedback on G2. We're glad to hear that Helpdesk 365 is helping you track IT requests effectively and that our support team has been helpful. If you need any further assistance, please feel free to reach out to us. We're always happy to help. ### 33. Email Integration Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** April 23, 2026 **What do you like best about Helpdesk 365?** Very quick support, on call when you need them. **What do you dislike about Helpdesk 365?** some little bugs with the application, but the guys are very quick to help and support. **What problems is Helpdesk 365 solving and how is that benefiting you?** Email integration and allowing users to send tickets via email. **Official Response from Teajesh Pushkar:** > Thank you for your valuable feedback on Helpdesk 365. We’re pleased to hear that the support and email integration are working well for you, especially in enabling users to send tickets with ease. Your feedback on the minor bugs is appreciated, and our team is already addressing this. Please feel free to reach out if you need any further assistance. We’re happy to help. ### 34. Commodity Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production **Reviewed Date:** March 23, 2026 **What do you like best about Helpdesk 365?** Ability to share the screen and allow the technician to fix the problem. **What do you dislike about Helpdesk 365?** No suggestions. Everything was great! Our technician was amazing! **What problems is Helpdesk 365 solving and how is that benefiting you?** Locked access to our company ticketing system. Our technician helped to unlock the ticket and allow us to transfer tickets to others in the organization. **Official Response from Teajesh Pushkar:** > Thank you for taking the time to share your experience with Helpdesk 365. We truly appreciate your kind words and are glad to know you had a positive experience with our support team. If you need any further assistance, please feel free to reach out to us. We’re happy to help. ### 35. Great help, he was very patient and new what he was doing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture **Reviewed Date:** January 19, 2026 **What do you like best about Helpdesk 365?** It helps us keep track of all the pending's and allows us to follow up **What do you dislike about Helpdesk 365?** It is too slow, It doesn't allow me to switch accounts when I want to. **What problems is Helpdesk 365 solving and how is that benefiting you?** Help us keep track of tickets and following up ### 36. Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** February 10, 2026 **What do you like best about Helpdesk 365?** Effectiveness and readiness, all is good so far **What do you dislike about Helpdesk 365?** Nothing, for the moment there is no problem **What problems is Helpdesk 365 solving and how is that benefiting you?** Supporting in troubleshooting and giving order to the requests of support **Official Response from Teajesh Pushkar:** > Thank you so much for taking the time to share your valuable feedback. It's great to know that Helpdesk 365 is helping your support requests well-organized, and our support team has been helpful. Please feel free to reach out to us, we're happy to assist. ### 37. I would recommend HelpDesk365 to others. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization **Reviewed Date:** January 15, 2026 **What do you like best about Helpdesk 365?** It simplifies our staff's requests. It helps us integrate the helpdesk to our MS365 environment. That is the most important factor because our data will be kept in our own tenant and not to any other third provider's server. **What do you dislike about Helpdesk 365?** The implementation is quite complicated and takes long. I would expect Apps365 review your deployment process, make it simplier and faster when deploy HelpDesk365 to the client's environment. **What problems is Helpdesk 365 solving and how is that benefiting you?** We don't have any problem. ### 38. Power automate issue - resolved **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** May 05, 2026 **What do you like best about Helpdesk 365?** support is very helpful, always someone available to assist. **What do you dislike about Helpdesk 365?** i havent experienced anything which i dislike **What problems is Helpdesk 365 solving and how is that benefiting you?** ticketing portal **Official Response from Teajesh Pushkar:** > Thank you for taking the time to share your experience with Helpdesk 365. We’re glad to hear that our support team was helpful and that the ticketing portal has been useful for your workflow. Please feel free to reach out to us if you need any further assistance. We’re always happy to help. ### 39. Works well but may need some customization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** February 11, 2026 **What do you like best about Helpdesk 365?** Record tracking user tickets with using the Helpdesk365 **What do you dislike about Helpdesk 365?** nothing to dislike as of now. Everything is working. **What problems is Helpdesk 365 solving and how is that benefiting you?** Upgrading to newer version **Official Response from Teajesh Pushkar:** > Thank you for your valuable feedback. We’re glad to know that Helpdesk 365 is supporting your ticket tracking effectively. We appreciate your input on customization; we will look into the improvements to provide better flexibility on the app. Please reach out to us for further assistance, we’re happy to help. ### 40. Tech Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities **Reviewed Date:** April 27, 2026 **What do you like best about Helpdesk 365?** The ease of integration with the Microsoft Platform **What do you dislike about Helpdesk 365?** Some of the Instructions and FAQs need updates **What problems is Helpdesk 365 solving and how is that benefiting you?** Providing an IT helpdesk solution **Official Response from Teajesh Pushkar:** > Thank you for your valuable feedback and for choosing Helpdesk 365. We’re glad to hear the Microsoft Platform integration has been helpful for your team. We appreciate your suggestion regarding the instructions and FAQs, and our team is already working on improving them. Please feel free to reach out to us for any further queries. We’re always happy to help. ### 41. tech support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment **Reviewed Date:** April 27, 2026 **What do you like best about Helpdesk 365?** always fast and efficient. Thank you very much **What do you dislike about Helpdesk 365?** Nothing to report. Very satisfied. Thank you **What problems is Helpdesk 365 solving and how is that benefiting you?** helpdesking, ticketing system problems **Official Response from Teajesh Pushkar:** > Thank you so much for sharing your experience with Helpdesk 365. We’re glad to hear that the platform is helping you manage helpdesk tickets efficiently, and that our support team has been fast and responsive. Please feel free to reach out to us if you need further assistance. We’re always happy to help. ### 42. Awesome tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations **Reviewed Date:** January 16, 2026 **What do you like best about Helpdesk 365?** such a great helpful tool covers so many of our needs and easy to integrate **What do you dislike about Helpdesk 365?** I have not noticed anything I dislike yet **What problems is Helpdesk 365 solving and how is that benefiting you?** solving many of our IT support needs ### 43. Great support, neat product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Helpdesk 365?** Whenever you have a question or need to make an adjustment that you can’t resolve on your own, their friendly and highly knowledgeable support team is ready to help. Once everything is set up, the product proves easy to use. Although the initial implementation can take some time, the dedicated support team ensures a smooth process. In addition, the product offers a wide array of features and options that cater to your every need. **What do you dislike about Helpdesk 365?** It might work a little buggy from time to time, but this is definitly not a big problem. **What problems is Helpdesk 365 solving and how is that benefiting you?** It prevents our teams to all keep the files and request seperately, we can have it all together in one place. **Official Response from Dharm Keerti:** > Thank you for your positive feedback! We pleased to know that you find our support team friendly and knowledgeable. We appreciate your understanding regarding any occasional bugs you may have come across. We are constantly working to improve our product to provide a seamless experience for our users. It's great to hear that Helpdesk 365 is helping your teams stay organized and collaborate effectively. If you ever experience any issues or have suggestions for improvement, please feel free to reach out. We are here to assist you every step of the way. Thank you for choosing Helpdesk 365! ### 44. Dayashankar was very helpful and knowledgeable in assisting with the issue with the custum columns **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** April 10, 2026 **What do you like best about Helpdesk 365?** Integration with Microsoft Teams is very convenient **What do you dislike about Helpdesk 365?** Knowledge base and training videos would be helpful **What problems is Helpdesk 365 solving and how is that benefiting you?** Better organize requests and issues **Official Response from Teajesh Pushkar:** > Thank you for your valuable feedback on Helpdesk 365. We’re glad to hear that the integration with Microsoft Teams is convenient and helping you better organize requests and issues. We also have a knowledge base available, please refer to the link below. If you need any training assistance, our support team will be happy to help. Feel free to reach out if you need any further assistance. ### 45. Very simple and clean to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet **Reviewed Date:** March 24, 2026 **What do you like best about Helpdesk 365?** Collaborates with Sharepoint. integrates with Asset management. **What do you dislike about Helpdesk 365?** I have not use it enough to find anything I dislike. **What problems is Helpdesk 365 solving and how is that benefiting you?** Customer troubleshooting and help desk procedures. **Official Response from Teajesh Pushkar:** > Thank you for sharing your experience with Helpdesk 365. We’re glad to hear you find it simple and clean to use, and that the SharePoint integration adds value to your workflow by making help desk processes more efficient. If you need any further assistance, please feel free to reach out. We’re happy to help. ### 46. Had a great time solving the issue, Sanjay was knowledgable and was able to solve my issue quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology **Reviewed Date:** December 05, 2025 **What do you like best about Helpdesk 365?** It is simple to use and very user friendly, makes it easy for admins to track tickets **What do you dislike about Helpdesk 365?** UI could use a bit of an update but only astetics **What problems is Helpdesk 365 solving and how is that benefiting you?** ticekting system, we are able to follow work and solve issues now **Official Response from Teajesh Pushkar:** > Thank you for sharing your feedback! We’re glad to know that Helpdesk 365 is easy to use and helps your team to resolve issues smoothly. We will surely consider your suggestion about the interface as we continue to improve. And our support team is always happy to assist you. ### 47. Helpdesk365 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** January 16, 2026 **What do you like best about Helpdesk 365?** Easy to use and being able to customize. **What do you dislike about Helpdesk 365?** So far the software is meeting expectations. **What problems is Helpdesk 365 solving and how is that benefiting you?** Central helpdesk portal. ### 48. Reliable, Knowledgeable, and Responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Alesha S. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Helpdesk 365?** This was my first experience working with Helpdesk 365, and I was genuinely impressed. I needed help navigating our new employee directory system, and the team made the onboarding process incredibly smooth. They walked me through the platform step by step, answering all of my questions with patience and clarity. What stood out most was how approachable and knowledgeable they were—making something that initially felt overwhelming easy to understand. I left the session feeling confident in how to use the system and appreciated the follow-up resources they shared. Great first impression, and I’m looking forward to working with them again. **What do you dislike about Helpdesk 365?** My experience was great - nothing to dislike. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 is solving the problem of delayed or unclear IT support by providing fast, knowledgeable, and user-friendly assistance. In my case, they helped me get up to speed quickly with our new employee directory system, which could have easily become a frustrating task without the right guidance. Their support not only saved me time but also eliminated the stress of navigating a new platform on my own. Having a reliable helpdesk like this in place ensures that I can stay focused on my actual work, knowing that technical issues or onboarding questions won’t slow me down. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that our team was able to assist you with navigating the new employee directory system smoothly. Providing approachable and knowledgeable support is a top priority for us, and we are delighted that you found our guidance helpful. We appreciate your kind words and are glad that you felt confident in using the system after our session. If you ever have any more questions or need further assistance, please feel free to reach out. We look forward to working with you again and ensuring that your experience with Helpdesk 365 remains excellent. Thank you for choosing Helpdesk 365! ### 49. Thanks for your help! **Rating:** 4.5/5.0 stars **Reviewed by:** Jon D. | IT Director **Reviewed Date:** December 02, 2025 **What do you like best about Helpdesk 365?** Overall simple design and interface. Works well for creating ticket via email or in the application. **What do you dislike about Helpdesk 365?** There are some admin settings that are not intuitive. **What problems is Helpdesk 365 solving and how is that benefiting you?** Ticketing and assisting in responding to staff needs. **Official Response from Teajesh Pushkar:** > Thank you so much for your valuable feedback on Helpdesk 365. We’re delighted to hear that you find the design simple and ticket creation smooth. We continuously strive to make the user experience more efficient, and we will consider your input to make the admin settings intuitive. Please feel free to reach out to us, for any other assistance. ### 50. Great application for ticket management, great support, nothing to complain about **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale **Reviewed Date:** August 13, 2025 **What do you like best about Helpdesk 365?** the environment, it is sharepoint, so you have the tickets on your own environment and at the same time it is cloud. (we use it with sharepoint 365) **What do you dislike about Helpdesk 365?** they are going to work on adding due dates, they are missing as of 8/13/25 **What problems is Helpdesk 365 solving and how is that benefiting you?** The tickets are in our own environment, which allow us to retrieve them using our own tools if we ever have to, we own\host the data, this is more secure than allowing your tickets with documentation including sensitive information, on somebody elses database **Official Response from Teajesh Pushkar:** > Thank you for your valuable feedback on Helpdesk 365. We’re delighted to hear that managing tickets within your SharePoint environment has been helpful. We also appreciate your suggestion regarding due dates. Our team will take this into consideration as we continue working to enhance your experience. Your trust and support mean a great deal to us. ## Helpdesk 365 Discussions - [What is HR365 - Helpdesk used for?](https://www.g2.com/discussions/what-is-hr365-helpdesk-used-for) - 1 comment - [View Helpdesk 365 pricing details and edition comparison](https://www.g2.com/products/helpdesk-365/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+16%3A11%3A31+-0500&secure%5Bsession_id%5D=8ce91209-2c83-4571-a2ac-6ef5091c6977&secure%5Btoken%5D=74eeaa904f6144e086edd3fad465c8e110e557c22d276343538601714a4dd216&format=llm_user) ## Helpdesk 365 Integrations - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) - [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) ## Helpdesk 365 Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Service Desk** - Help Desk - Incident Reports - Process Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Helpdesk 365 Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,624 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (961 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,290 reviews)