--- title: Helpdesk 365 Reviews meta\_title: 'Helpdesk 365 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 243 reviews by the users' company size, role or industry to find out how Helpdesk 365 works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 243 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Helpdesk 365 Reviews & Product Details Visit Website Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages. Employees can raise requests directly through Microsoft Forms, making it easier to capture and track every support need. AI-powered ticket summaries, intelligent routing, and automated workflows help agents resolve issues faster. SLA tracking, real-time notifications, and a self-service portal with a searchable knowledge base reduce repetitive inquiries and improve employee satisfaction. Whether for IT support, HR teams, or customer service, Helpdesk 365 delivers everything businesses need in one help desk software platform. Advanced analytics and reporting provide actionable insights into ticket trends, resolution times, and email-to-ticket conversions, enabling data-driven decisions that improve service quality. Built on Microsoft’s secure ecosystem, Helpdesk 365 offers enterprise-grade security with data encryption, role-based access, and compliance with Microsoft 365 standards ensuring sensitive information stays protected while allowing smooth collaboration across departments. With its no-code workflow configuration, Helpdesk 365 is easy to adapt for organizations of any size, helping teams save time, reduce costs, deliver a faster and more reliable support experience. * * * Product Website Helpdesk 365 Seller [CubicLogics](https://www.g2.com/sellers/cubiclogics) Discussions [Helpdesk 365 Community](https://www.g2.com/products/helpdesk-365/discuss) Languages Supported Czech, Danish, German, English, Finnish, French, Italian, Dutch, Portuguese, Spanish, Swedish Solution Type All-in-One Overview by Manoj Kumar (Chief Solution Architect / CTO) Show More ## Pricing Pricing provided by Helpdesk 365. ### Plus Starting at $24.99 [ View More Pricing Information ](https://www.g2.com/products/helpdesk-365/pricing) ## Helpdesk 365 Integrations (5) What do users say about integrations? Verified by Helpdesk 365 [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Copilot ](https://www.g2.com/products/microsoft-microsoft-copilot/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Forms ](https://www.g2.com/products/microsoft-forms/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power Automate ](https://www.g2.com/products/microsoft-power-automate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) Show More HF Hannah F. Application Manager Small-Business (50 or fewer emp.) 6/26/2026 "Keeping everyone informed throughout the ticket lifecycle" 5/5 What do you like best about Helpdesk 365? The automated email notifications keep requesters, approvers, and support agents informed at every stage of the ticket lifecycle. Users always know when a ticket is created, updated, assigned, or resolved, which helps improve transparency and overall communication. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? Nothing comes to mind at the moment, since we’ve only just started using the application. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Our support team now spends far less time responding to status update requests because users automatically receive timely notifications. As a result, customer confidence has improved, and our agents can stay focused on resolving issues instead of repeatedly providing updates. Review collected by and hosted on G2.com. Show More 7/3/2026 Current UserValidated ReviewerSource: In-app ![Alan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alan M.") AM Alan M. Manager, Information Technology Research Mid-Market (51-1000 emp.) 5/7/2026 "Highly Customizable and Exceeds Our Needs" 5/5 What do you like best about Helpdesk 365? We’ve only just started using this product, but my favourite part is how customizable it is. So far, it does everything we need and even more. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? It’s a little hard to get used to when you first install it, so there’s definitely a learning curve. That said, the support is fantastic, so I don’t have any worries. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? We needed a system to manage incoming finance requests, such as AP and AR, so they could be automatically assigned and tracked by each individual agent. This system does exactly that, and it also integrates smoothly with our existing O365 environment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AN Verified User in Business Supplies and Equipment 7/15/2026 "The AI Agent feels like an additional member of our support team" 5/5 What do you like best about Helpdesk 365? The AI Agent has completely changed how employees interact with our support team. Instead of logging into a portal, users simply describe their issue through a conversational interface. The AI understands the request, creates the ticket automatically, and gathers all the necessary information before assigning it to the right team. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? We're excited to see the AI Agent handle even more business scenarios as it continues to evolve. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Employees no longer need training on how to raise tickets. The AI Agent has simplified the entire support experience, increased ticket quality, and significantly reduced manual effort for both users and support staff. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Automotive 7/3/2026 "Support without leaving Microsoft Teams" 5/5 What do you like best about Helpdesk 365? One of the biggest advantages for our organizations is the deep Microsoft Teams integration. Our employees can create, update, comment on, and track tickets directly within Teams without opening another application. Since Teams is already our primary collaboration platform, user adoption was almost immediate. The overall experience feels like a natural extension of Microsoft 365 rather than a third-party application. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? We would love to see even more team-specific capabilities introduced in future updates. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Support requests are now handled where our employees already work every day. This has reduced support emails, improved response times, and increased employee engagement with our service desk. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Computer Software 7/9/2026 "Microsoft Copilot makes our support team even more productive" 5/5 What do you like best about Helpdesk 365? The Microsoft Copilot integration helps our support agents quickly summarize tickets, draft responses, and retrieve relevant information without leaving the platform. It reduces repetitive work and allows agents to focus more on solving problems rather than writing responses. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? We look forward to seeing Microsoft Copilot integrated into additional workflows. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Our team handles a large number of tickets every day. Copilot has reduced response preparation time, improved consistency across agents, and helped new team members become productive much faster. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Computer Networking 7/10/2026 "Practical AI that delivers real value" 5/5 What do you like best about Helpdesk 365? The Azure OpenAI capabilities are implemented in a very practical way. Instead of adding for the sake of it, the platform uses AI to summarize conversations, recommend responses, improve ticket quality, and help agents make faster decisions. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? As AI continues to evolve, we're excited to see even more intelligent capabilities added to the platform Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? AI has reduced the time agents spend reading lengthy conversations and preparing responses. Overall productivity has increased while maintaining high-quality customer interactions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app AN Verified User in Mechanical or Industrial Engineering 7/20/2026 "Support has become much easier for our employees" 5/5 What do you like best about Helpdesk 365? Employees no longer have to remember URLs, navigate complex portals, or complete lengthy forms. Whether through Teams or the AI Agent, requesting support has become a simple conversation, making the overall experience much more user-friendly. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? We hope to see additional self-service capabilities introduced in future releases. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? The easier submission process has increased adoption, improved the quality of requests, and reduced the number of incomplete tickets received by our support team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app RA Romina A. People Operations Coordinator Mid-Market (51-1000 emp.) 1/22/2026 "Straightforward but Needs Automation" 4/5 What do you like best about Helpdesk 365? I like how straightforward Helpdesk 365 is and the support we get from the Helpdesk 365 team, especially Varun, who helped us customize fields and tailor Helpdesk 365 to our organization. I also appreciate being able to edit the default messages and adjust the tone in responses to fit our organization's style. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? I wish that Helpdesk 365 is able to automatically assign a ticket to our "teams ticket" without having to manually assign it to an agent/supervisor/admin from our team before it moves to "teams ticket". At the moment I can see all the unassigned tickets as I am admin, but Helpdesk 365 is being used by 3 different departments/teams from our organization. There are tickets that are for HR (my team) in the unassigned tickets column, which cannot be seen in the teams ticket column unless I assign the ticket directly to one of the members of the HR Team. It was a bit hard, because we didn't know why the requesters are receiving all notifications related to their ticket, because the default is all yes. It stressed us out for a bit, because all emails sent to HRHelp email creates a ticket ID when we were used to just emailing HR Help to converse with our team who shares this inbox. Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Helpdesk 365 helps us organize and prioritize tickets, making it easy to see outstanding issues and allocate them to the right team members, enhancing our support system. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12247793/official_response/edit) Thanks for sharing your feedback! We are glad to hear that Helpdesk 365 is helping you organize and prioritize tickets effectively. We completely understand the challenge with manual assignment of tickets. we have taken a note of this, and our team will get in touch with you soon. Kindly reach out to us if you need any further assistance. Validated ReviewerSource: Organic AN Verified User in Computer Software 6/23/2026 "One of the Few Helpdesk Solutions That Supports Our GCC Environment" 5/5 What do you like best about Helpdesk 365? Finding a helpdesk software that works well within a Microsoft GCC environment can be challenging. Helpdesk 365 met our compliance and security requirements while still providing a modern support experience for our teams Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? We would like to see continued expansion of features available specifically for GCC customers Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? We needed a secure ticketing solution that aligned with our Microsoft GCC infrastructure. Helpdesk 365 allowed us to modernize our support operations without compromising compliance requirements Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12999283/official_response/edit) Thank you for your valuable review on G2! We're glad to hear Helpdesk 365 met your Microsoft GCC compliance requirements while providing a secure ticketing solution for your team. We're continuously building advanced features to make Helpdesk 365 even better. Stay connected, we're excited to share what's coming next! Please feel free to reach out if you need any assistance, we're always happy to help. Current UserValidated ReviewerSource: In-app AN Verified User in Business Supplies and Equipment 6/17/2026 "AI Ticket Summaries have saved our team hours every week" 5/5 What do you like best about Helpdesk 365? The AI-generated ticket summaries allow our agents to understand lengthy conversations instantly without reading through the entire ticket history. This has significantly improved agent productivity. Review collected by and hosted on G2.com. What do you dislike about Helpdesk 365? We would love to see AI capabilities expanded into even more areas of the platform Review collected by and hosted on G2.com. What problems is Helpdesk 365 solving and how is that benefiting you? Our team manages hundreds of tickets every week. AI summaries reduced investigation time and helped agents resolve issues faster, saving several hours per week across the support team. Review collected by and hosted on G2.com. Show More Response from Teajesh Pushkar of Helpdesk 365 [Editedit](https://www.g2.com/survey_responses/helpdesk-365-review-12971683/official_response/edit) Thank you for your valuable G2 review! We're glad to hear that Helpdesk 365 AI ticketing summary feature are helping your agents quickly understand conversations and improve productivity. We also appreciate your feedback about expanding AI capabilities, we're continuously enhancing with improvements, and there's much more to come. Please feel free to reach out to us for further assistance, we're happy to help. Current UserValidated ReviewerSource: In-app ## Questions about Helpdesk 365? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. 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