Helpdesk 365 Reviews & Product Details

Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages. Employees can raise requests directly through Microsoft Forms, making it easier to capture and track every support need. AI-powered ticket summaries, intelligent routing, and automated workflows help agents resolve issues faster. SLA tracking, real-time notifications, and a self-service portal with a searchable knowledge base reduce repetitive inquiries and improve employee satisfaction. Whether for IT support, HR teams, or customer service, Helpdesk 365 delivers everything businesses need in one help desk software platform. Advanced analytics and reporting provide actionable insights into ticket trends, resolution times, and email-to-ticket conversions, enabling data-driven decisions that improve service quality. Built on Microsoft’s secure ecosystem, Helpdesk 365 offers enterprise-grade security with data encryption, role-based access, and compliance with Microsoft 365 standards ensuring sensitive information stays protected while allowing smooth collaboration across departments. With its no-code workflow configuration, Helpdesk 365 is easy to adapt for organizations of any size, helping teams save time, reduce costs, deliver a faster and more reliable support experience.

Product Website

Seller

CubicLogics

Languages Supported

Czech, Danish, German, English, Finnish, French, Italian, Dutch, Portuguese, Spanish, Swedish

Product Description

HR365 Helpdesk - HR365's Sharepoint help desk is a simple, customizable helpdesk tool that ensures your organization can handle every issue effectively. Assign every ticket to a specific team so there is no confusion about who should take care of the issue. Office 365 ticketing system offers different ticket views to help you automatically organize your tickets based on priority, category, time, status, or groups. Teams like yours can provide support across IT, HR, legal, finance, and more. This Sharepoint ticketing system helps you in organizing your tickets based on priority, category, time, & status hence improving efficiency. Employees can submit requests to teams or through the Sharepoint ticketing system’s customer portal, via email, or through an embedded web part. Support teams like IT, HR, legal, finance, etc. can then work on these requests, track and monitor using this office 365 ticketing system. This app is based on Office 365, which means all of your data stays within your Office 365 tenant.

Overview by

Manoj Kumar (Chief Solution Architect / CTO)

Discussions

Helpdesk 365 Community

Pricing

Pricing provided by Helpdesk 365.

Standard

Starting at $11.99

View More Pricing Information

Helpdesk 365 Integrations

(2)

Verified by Helpdesk 365

Helpdesk 365 Media

Productivity & customer experience enhancer reports track team performance, customer satisfaction and identify low hanging fruits to improve it no time with this HR365’s Sharepoint helpdesk ticketing system. In reports you can see number of tickets, created, resolved or reopened. Send custom...

Helpdesk 365 Demo - HR365 Helpdesk - Self Service

This Microsoft helpdesk software allows your customer to raise ticket from portal and further allow them to check status of their open ticket, check previous tickets and alert them as soon as agent take action on their tickets. Also Sharepoint helpdesk ticketing system help them in finding solut...

Helpdesk 365 Demo - Helpdesk - Focus on core

HR365’s Sharepoint ticketing system offers you to organize your tickets based on priority, category, time, & status hence in improving efficiency. Employees can submit requests to teams through Sharepoint ticketing system’s customer portal, via email, or through an embedded web part. Sup...

Helpdesk 365 Reviews (180)

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Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/8/2025

"Great support, neat product"

4.5/5

What do you like best about Helpdesk 365?

Whenever you have a question or need to make an adjustment that you can’t resolve on your own, their friendly and highly knowledgeable support team is ready to help. Once everything is set up, the product proves easy to use. Although the initial implementation can take some time, the dedicated support team ensures a smooth process. In addition, the product offers a wide array of features and options that cater to your every need. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

It might work a little buggy from time to time, but this is definitly not a big problem. Review collected by and hosted on G2.com.

Response from Dharm Keerti of Helpdesk 365

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Thank you for your positive feedback! We pleased to know that you find our support team friendly and knowledgeable. We appreciate your understanding regarding any occasional bugs you may have come across. We are constantly working to improve our product to provide a seamless experience for our users. It's great to hear that Helpdesk 365 is helping your teams stay organized and collaborate effectively. If you ever experience any issues or have suggestions for improvement, please feel free to reach out. We are here to assist you every step of the way. Thank you for choosing Helpdesk 365!

Verified User in Biotechnology

12/5/2025

"Had a great time solving the issue, Sanjay was knowledgable and was able to solve my issue quickly"

5/5

What do you like best about Helpdesk 365?

It is simple to use and very user friendly, makes it easy for admins to track tickets Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

UI could use a bit of an update but only astetics Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

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Thank you for sharing your feedback! We’re glad to know that Helpdesk 365 is easy to use and helps your team to resolve issues smoothly. We will surely consider your suggestion about the interface as we continue to improve. And our support team is always happy to assist you.

Alesha S.

Director of Marketing

Mid-Market (51-1000 emp.)

4/15/2025

"Reliable, Knowledgeable, and Responsive"

5/5

What do you like best about Helpdesk 365?

This was my first experience working with Helpdesk 365, and I was genuinely impressed. I needed help navigating our new employee directory system, and the team made the onboarding process incredibly smooth. They walked me through the platform step by step, answering all of my questions with patience and clarity.

What stood out most was how approachable and knowledgeable they were—making something that initially felt overwhelming easy to understand. I left the session feeling confident in how to use the system and appreciated the follow-up resources they shared.

Great first impression, and I’m looking forward to working with them again. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

My experience was great - nothing to dislike. Review collected by and hosted on G2.com.

What problems is Helpdesk 365 solving and how is that benefiting you?

Helpdesk 365 is solving the problem of delayed or unclear IT support by providing fast, knowledgeable, and user-friendly assistance. In my case, they helped me get up to speed quickly with our new employee directory system, which could have easily become a frustrating task without the right guidance.

Their support not only saved me time but also eliminated the stress of navigating a new platform on my own. Having a reliable helpdesk like this in place ensures that I can stay focused on my actual work, knowing that technical issues or onboarding questions won’t slow me down. Review collected by and hosted on G2.com.

Response from Dharm Keerti of Helpdesk 365

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Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that our team was able to assist you with navigating the new employee directory system smoothly. Providing approachable and knowledgeable support is a top priority for us, and we are delighted that you found our guidance helpful. We appreciate your kind words and are glad that you felt confident in using the system after our session. If you ever have any more questions or need further assistance, please feel free to reach out. We look forward to working with you again and ensuring that your experience with Helpdesk 365 remains excellent. Thank you for choosing Helpdesk 365!

Jon D.

IT Director

12/2/2025

"Thanks for your help!"

4.5/5

What do you like best about Helpdesk 365?

Overall simple design and interface. Works well for creating ticket via email or in the application. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

There are some admin settings that are not intuitive. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

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Thank you so much for your valuable feedback on Helpdesk 365. We’re delighted to hear that you find the design simple and ticket creation smooth. We continuously strive to make the user experience more efficient, and we will consider your input to make the admin settings intuitive. Please feel free to reach out to us, for any other assistance.

Verified User in Wholesale

8/13/2025

"Great application for ticket management, great support, nothing to complain about"

5/5

What do you like best about Helpdesk 365?

the environment, it is sharepoint, so you have the tickets on your own environment and at the same time it is cloud. (we use it with sharepoint 365) Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

they are going to work on adding due dates, they are missing as of 8/13/25 Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

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Thank you for your valuable feedback on Helpdesk 365. We’re delighted to hear that managing tickets within your SharePoint environment has been helpful. We also appreciate your suggestion regarding due dates. Our team will take this into consideration as we continue working to enhance your experience. Your trust and support mean a great deal to us.

Verified User in Information Technology and Services

10/30/2025

"He was very helpful... great!!!"

4/5

What do you like best about Helpdesk 365?

It is easy to use and integration with Office 365 Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

It could be a little slow to load and have to reload the page. Review collected by and hosted on G2.com.

Eduard B.

Head of Technology

Mid-Market (51-1000 emp.)

7/18/2025

"Great solution for 365"

4/5

What do you like best about Helpdesk 365?

How it integrates directly into your MS 365 environment. Their support team is very friendly and have a quick response time to questions or issues. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Steep learning curve when you want to step up from basic functionality. Also, certain features stuck behind paywalls Review collected by and hosted on G2.com.

Verified User in Construction

11/7/2025

"Experience is great so far"

5/5

What do you like best about Helpdesk 365?

So far it's sounding great an amazing tool for managing communications. Support so far has been outstanding Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Nothing so far I have to report on dislikes Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

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Thank you for your feedback! We’re glad to hear that Helpdesk 365 is helping you manage communications and track emails effectively. Please reach out to us if you have any queries. We’re here to assist you.

Verified User in Utilities

11/10/2025

"This product is very easy to use and install with Abhi's help."

5/5

What do you like best about Helpdesk 365?

Ease of use and installation. Configuration was very easy. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Nothing. The software is very easy to use and understand. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

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Thank you for your feedback! We’re glad to hear that Helpdesk 365 is easy to install and use. Our customer support team is always happy to assist you. Please reach out to us if you have any queries.

Verified User in Transportation/Trucking/Railroad

11/21/2025

"The new version is much faster that the Classic!"

5/5

What do you like best about Helpdesk 365?

Quick and simple interface. Users like it! Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I do not have any least helpful It is working great for our organization Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

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Thank you for your feedback! We’re happy to know that Helpdesk 365 is adding value to your team and supporting your work positively. If you have any further queries, please feel free to reach out to us.