Helpdesk 365 Reviews & Product Details

Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages. Employees can raise requests directly through Microsoft Forms, making it easier to capture and track every support need. AI-powered ticket summaries, intelligent routing, and automated workflows help agents resolve issues faster. SLA tracking, real-time notifications, and a self-service portal with a searchable knowledge base reduce repetitive inquiries and improve employee satisfaction. Whether for IT support, HR teams, or customer service, Helpdesk 365 delivers everything businesses need in one help desk software platform. Advanced analytics and reporting provide actionable insights into ticket trends, resolution times, and email-to-ticket conversions, enabling data-driven decisions that improve service quality. Built on Microsoft’s secure ecosystem, Helpdesk 365 offers enterprise-grade security with data encryption, role-based access, and compliance with Microsoft 365 standards ensuring sensitive information stays protected while allowing smooth collaboration across departments. With its no-code workflow configuration, Helpdesk 365 is easy to adapt for organizations of any size, helping teams save time, reduce costs, deliver a faster and more reliable support experience.

Seller

CubicLogics

Discussions

Helpdesk 365 Community

Languages Supported

Czech, Danish, German, English, Finnish, French, Italian, Dutch, Portuguese, Spanish, Swedish

Solution Type

All-in-One

Overview by

Manoj Kumar (Chief Solution Architect / CTO)

Used by Microsoft and 2 others

Beta

Pricing

Pricing provided by Helpdesk 365.

Plus

Starting at $24.99

View More Pricing Information

Helpdesk 365 Integrations

(4)

Verified by Helpdesk 365

G2 reviews are authentic and verified.

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Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/16/2026

"It keeps getting better with the smaller improvements"

5/5

What do you like best about Helpdesk 365?

We've been using Helpdesk 365 for a while, and some of the newer updates are making the day-to-day work easier. The AI features are interesting, but even things like Teams notifications and the new task options are useful for us. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

There are still a few areas where we'd like more flexibility, especially around reporting and automation. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

Thanks for sharing your experience with Helpdesk 365! We're glad that having tickets managed in one place and using AI features are making your day-to-day work easier and reducing manual effort. We truly appreciate your feedback on reporting flexibility and will continue working to make the experience even better. Please feel free to reach out if you need any assistance. We're always happy to help.

Current UserValidated ReviewerSource: In-app

Verified User in Logistics and Supply Chain

Small-Business (50 or fewer emp.)

10/12/2026

"AI is becoming genuinely useful for our support team"

5/5

What do you like best about Helpdesk 365?

The AI workload insights and auto draft are the two newer features we've been using the most. The workload view helps our managers understand where the pressure is, and the auto draft gives agents a starting point for responding to tickets. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

The AI features are still something we're learning how to use effectively, so more guidance around different use cases would be helpful Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

Thank you for sharing your valuable review on G2! We’re glad that Helpdesk 365 AI workload insights and auto-draft features are helping your team manage ticket volumes and save time. If you need guidance on different AI use cases or assistance with any product features, please feel free to reach out to our support team. We’re always happy to help. Thanks for choosing Helpdesk 365.

Current UserValidated ReviewerSource: In-app

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/7/2026

"AI triage saves us some manual checking"

5/5

What do you like best about Helpdesk 365?

The AI triage is probably one of the features we've found most useful recently. It helps with sorting incoming tickets and gives us a better starting point for deciding where they should go. The workload rebalance feature is also helpful when one person has a lot more tickets than others. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

There are still some cases where we want to review what the AI has suggested before making a change Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: In-app

Hannah F.

Application Manager

Small-Business (50 or fewer emp.)

Updated 7/3/2026

Originally submitted 6/26/2026

"Keeping everyone informed throughout the ticket lifecycle"

5/5

What do you like best about Helpdesk 365?

The automated email notifications keep requesters, approvers, and support agents informed at every stage of the ticket lifecycle. Users always know when a ticket is created, updated, assigned, or resolved, which helps improve transparency and overall communication. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

Nothing comes to mind at the moment, since we’ve only just started using the application. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

Thank you for sharing your experience with Helpdesk 365! We’re glad to hear that the automated notifications are helping keep everyone informed throughout the ticket lifecycle while reducing the time your support team spends on status updates, allowing them to focus more on resolving issues. If you ever need any assistance or have questions, please feel free to reach out to us. We’re always happy to help!

Current UserValidated ReviewerSource: In-app

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

9/30/2026

"The newer AI features are making a difference"

5/5

What do you like best about Helpdesk 365?

We've been using some of the newer AI features, particularly AI triage and auto draft. Along with the existing automation options, it takes care of some of the repetitive work that agents were doing manually. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

We still review the AI suggestions before using them, but that's expected for our process. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: In-app

Verified User in Business Supplies and Equipment

Small-Business (50 or fewer emp.)

9/2/2026

"The workload view is actually useful for our team"

5/5

What do you like best about Helpdesk 365?

The new workload view has been useful for our managers. We can get a quick idea of who is overloaded and where tickets are sitting. The AI insights are a nice addition because it gives us something to look at instead of just numbers. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

The workload view is still something we're getting used to, so we'd like to see more options around how the information can be displayed. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

Thanks for sharing your review of Helpdesk 365! We're glad the workload view and AI insights are helping your managers track ticket distribution and manage team workloads more effectively. We appreciate your feedback on display options and will continue working to improve the user experience. Please feel free to reach out to us if you need any further assistance. We're always happy to help!

Current UserValidated ReviewerSource: In-app

Verified User in Computer Software

Small-Business (50 or fewer emp.)

9/14/2026

"We don't have to create follow up tasks manually anymore"

5/5

What do you like best about Helpdesk 365?

The automatic task creation from custom forms has been useful for some of our internal requests. Once someone submits the form, the related task can be created automatically. It's a good feature, as it removes one extra step for our team Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

We'd like to have more options around task automation as we use the feature for more processes. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: In-app

Verified User in Mechanical or Industrial Engineering

Small-Business (50 or fewer emp.)

9/28/2026

"Easier to keep track of team tasks"

5/5

What do you like best about Helpdesk 365?

The task tabs on the home page are useful for our team. Agents can quickly see their own tasks, while managers can see what is happening with the team's tasks without going through individual tickets. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

I would like to have a little more filtering available in the task view. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of Helpdesk 365

Thank you for sharing your valuable review on G2! We’re glad Helpdesk 365 is helping your team track tasks in one place and stay organized. We appreciate your feedback regarding filtering options and are continuously working to improve the platform. If you need any assistance, please feel free to reach out to us. We’re always happy to help!

Current UserValidated ReviewerSource: In-app

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/21/2026

"Custom columns are more useful with Task automation"

5/5

What do you like best about Helpdesk 365?

We use custom columns to capture some information that is specific to our business. Being able to use those selections to automatically create tasks makes the feature much more useful for us. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

It takes some planning when setting up the fields and rules, but once it's configured, it works well. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: In-app

Verified User in Mechanical or Industrial Engineering

8/3/2026

"AI-Powered Service Management Built for Microsoft 365"

5/5

What do you like best about Helpdesk 365?

Helpdesk 365 brings together Microsoft 365, AI automation, and service management in a single platform. Its seamless integration with Microsoft Teams, Azure OpenAI, Microsoft Copilot, intelligent automation, and AI Agents helps deliver a faster, smarter, and more efficient employee support experience. Review collected by and hosted on G2.com.

What do you dislike about Helpdesk 365?

The platform is evolving quickly, and we look forward to seeing even more AI capabilities and enhancements added to the roadmap. Review collected by and hosted on G2.com.

What problems is Helpdesk 365 solving and how is that benefiting you?

Helpdesk 365 has transformed the way we manage support by automating routine tasks, reducing manual effort, and improving response times. It has enhanced employee satisfaction, accelerated ticket resolution, and empowered our support teams with AI-driven tools that improve productivity and service quality every day, Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: In-app