Helpdesk 365 Reviews & Product Details

We’ve only just started using this product, but my favourite part is how customizable it is. So far, it does everything we need and even more. Review collected by and hosted on G2.com.

It’s a little hard to get used to when you first install it, so there’s definitely a learning curve. That said, the support is fantastic, so I don’t have any worries. Review collected by and hosted on G2.com.

I like how straightforward Helpdesk 365 is and the support we get from the Helpdesk 365 team, especially Varun, who helped us customize fields and tailor Helpdesk 365 to our organization. I also appreciate being able to edit the default messages and adjust the tone in responses to fit our organization's style. Review collected by and hosted on G2.com.

I wish that Helpdesk 365 is able to automatically assign a ticket to our "teams ticket" without having to manually assign it to an agent/supervisor/admin from our team before it moves to "teams ticket". At the moment I can see all the unassigned tickets as I am admin, but Helpdesk 365 is being used by 3 different departments/teams from our organization. There are tickets that are for HR (my team) in the unassigned tickets column, which cannot be seen in the teams ticket column unless I assign the ticket directly to one of the members of the HR Team. It was a bit hard, because we didn't know why the requesters are receiving all notifications related to their ticket, because the default is all yes. It stressed us out for a bit, because all emails sent to HRHelp email creates a ticket ID when we were used to just emailing HR Help to converse with our team who shares this inbox. Review collected by and hosted on G2.com.

How easy is to use the product. Integrates very well with our sharepoint. Review collected by and hosted on G2.com.

So far everything is working well and i don't have any dislikes. Review collected by and hosted on G2.com.

Helpdesk 365 simplifies IT ticketing with an intuitive interface, fast response tracking, and automated workflows. It enhances communication between teams, reduces resolution time, and provides detailed analytics for better decision-making, making IT support efficient and user-friendly Review collected by and hosted on G2.com.

I’m not sure yet since we just installed Helpdesk 365 yesterday. We haven’t had enough time to explore its features or encounter any issues, so I’ll need more experience before providing feedback on potential dislikes or challenges. Review collected by and hosted on G2.com.

The user ability, the ease of access to help and support if and when it is needed. Review collected by and hosted on G2.com.

At this point I do not have any down sides I see or any improvements needed. Review collected by and hosted on G2.com.

Easier and more efficient delegating and tracking of all office and operations requests Review collected by and hosted on G2.com.

So far, it has been an investment of time and effort upfront Review collected by and hosted on G2.com.

Fast support, excellent integration. Love it! Review collected by and hosted on G2.com.

Settings menu to spread. The rest is fine by now Review collected by and hosted on G2.com.

Helps us keep tickets organized and efficient. Review collected by and hosted on G2.com.

Sometimes it's hard to find tickets that we need. Review collected by and hosted on G2.com.

It's very user friendly and easy to use on the Admin side. Review collected by and hosted on G2.com.

I really don't have anything that I can think of as far as disliking it. Review collected by and hosted on G2.com.

Easy to use tool with good tracking and information. Review collected by and hosted on G2.com.

I have no complaints at the moment. The support staff is very helpful Review collected by and hosted on G2.com.