--- title: Helpdesk 365 Reviews meta_title: 'Helpdesk 365 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 254 reviews by the users' company size, role or industry to find out how Helpdesk 365 works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 254 scale: '5' date_modified: '2026-09-29' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Helpdesk 365 Reviews **Vendor:** CubicLogics **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 254 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Helpdesk 365 Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages. Employees can raise requests directly through Microsoft Forms, making it easier to capture and track every support need. AI-powered ticket summaries, intelligent routing, and automated workflows help agents resolve issues faster. SLA tracking, real-time notifications, and a self-service portal with a searchable knowledge base reduce repetitive inquiries and improve employee satisfaction. Whether for IT support, HR teams, or customer service, Helpdesk 365 delivers everything businesses need in one help desk software platform. Advanced analytics and reporting provide actionable insights into ticket trends, resolution times, and email-to-ticket conversions, enabling data-driven decisions that improve service quality. Built on Microsoft’s secure ecosystem, Helpdesk 365 offers enterprise-grade security with data encryption, role-based access, and compliance with Microsoft 365 standards ensuring sensitive information stays protected while allowing smooth collaboration across departments. With its no-code workflow configuration, Helpdesk 365 is easy to adapt for organizations of any size, helping teams save time, reduce costs, deliver a faster and more reliable support experience. ## Helpdesk 365 Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users praise the **ease of use** of Helpdesk 365, allowing quick setup and efficient tracking with minimal experience. (37 reviews) - Users praise the **responsive customer support** of Helpdesk 365, enhancing overall satisfaction and user experience. (21 reviews) - Users find Helpdesk 365 to be a **helpful tool** that meets their needs and simplifies integration and approval workflows. (16 reviews) - Users appreciate the **organization and monitoring** capabilities of Helpdesk 365, enhancing team efficiency in ticket management. (12 reviews) - Users commend the **seamless integration** of Helpdesk 365 with O365, enhancing workflow and providing excellent customer support. (10 reviews) - Integrations (10 reviews) - Intuitive (10 reviews) - Simple (10 reviews) - User Interface (10 reviews) - Easy Setup (9 reviews) **What users dislike:** - Users find the **missing features** frustrating, particularly the need for more reporting options and improved dashboards. (6 reviews) - Users experience **occasional bugs** with Helpdesk 365, yet support offers quick assistance and solutions. (5 reviews) - Users find the **complex setup** challenging, often needing support and facing slow, manual configuration processes. (5 reviews) - Users have reported **performance issues** , including slow loading times and a clunky interface that disrupts workflow. (5 reviews) - Users indicate the need for **performance improvements** , citing slow load times and a clunky experience with Helpdesk 365. (5 reviews) - Users experience **slow loading times** with Helpdesk 365, requiring frequent page refreshes for proper functionality. (5 reviews) - Users experience **slow performance** with Helpdesk 365, often requiring support for setup and workflow improvements. (5 reviews) - Users experience some **software bugs** , but these issues are often resolved quickly with helpdesk support. (5 reviews) - Admin Control Issues (4 reviews) - Users find the **steep learning curve** challenging due to reliance on Microsoft and technical setup complexities. (4 reviews) ## Helpdesk 365 Reviews ### 1. Betweeen Nuetral and likely **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 10, 2025 **What do you like best about Helpdesk 365?** Fexability for accessing different types of tickets. **What do you dislike about Helpdesk 365?** Can sometimes have issues with attachments and software can sometimes be slow for our team **What problems is Helpdesk 365 solving and how is that benefiting you?** It is helpful for day to day. ### 2. Pleased User **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 11, 2025 **What do you like best about Helpdesk 365?** The customization is a wonder asset. I see us expanding this to all depts in the company. **What do you dislike about Helpdesk 365?** Some of the guides that I found online seemed outdated. I contacted support and they were able to get me on the right track. **What problems is Helpdesk 365 solving and how is that benefiting you?** We hope HD365 will help our team better communicate issues with their respective departments. Right now people send emails but there is no process to follow up on requests to ensure they are completed and in a timely manner. **Official Response from Teajesh Pushkar:** > Thank you for sharing your feedback! We’re delighted to hear that you find the customization features valuable and plan to expand Helpdesk 365 across departments. We are actively updating and improving our resources to better support our users. Please don’t hesitate to reach out to us for any further assistance. ### 3. Helpdesk 365 review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 14, 2025 **What do you like best about Helpdesk 365?** Azure cloud hosting and less word on our end to keep up the database update. **What do you dislike about Helpdesk 365?** power automatic fetch ticket take longer time **What problems is Helpdesk 365 solving and how is that benefiting you?** Ticketing request tracking ### 4. Helpdesk 365... Looks good for my needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 11, 2025 **What do you like best about Helpdesk 365?** All in our M365 environment for ease. Like that it is all in one place **What do you dislike about Helpdesk 365?** Nothing to report at the moment. Will be trialling it now **What problems is Helpdesk 365 solving and how is that benefiting you?** IT Support for a Global organisation **Official Response from Teajesh Pushkar:** > Thank you for sharing your feedback! We’re glad to know that Helpdesk 365 is supporting your IT needs across your global operations. We look forward to hearing more as you continue using the solution. ### 5. helpdesk365 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 17, 2025 **What do you like best about Helpdesk 365?** is hosted on Sharepoint and it's easy to use **What do you dislike about Helpdesk 365?** The apps needs to be reloaded a couple times during the day **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk **Official Response from Teajesh Pushkar:** > Thank you for your feedback! We are glad to hear you find the SharePoint integration convenient and the platform easy to use it is great to know that Helpdesk 365 is adding value to your workflow. We appreciate you highlighting the need to reload the app occasionally. Our team is actively looking into performance improvements to ensure a smoother, uninterrupted experience. If the issue persists, do not hesitate to reach out we are here to help. Thank you for choosing Helpdesk 365! ### 6. Support Feedback **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 26, 2025 **What do you like best about Helpdesk 365?** Sharepoint integration, 365 user accounts, AI usage **What do you dislike about Helpdesk 365?** Sometimes slow and clunky, set up required support **What problems is Helpdesk 365 solving and how is that benefiting you?** Testing for new helpdesk system ### 7. Not used it properly yet **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** October 08, 2025 **What do you like best about Helpdesk 365?** Not sure, not used it yet............................. **What do you dislike about Helpdesk 365?** Not sure, not used it yet......................................... **What problems is Helpdesk 365 solving and how is that benefiting you?** Trial................................................... ### 8. Helpdesk 365 has great tech support **Rating:** 5.0/5.0 stars **Reviewed by:** John T. | Sr. Manager - Information Technolgy, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 30, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Helpdesk 365?** Very helpful tech support, quick response time. **What do you dislike about Helpdesk 365?** Power automate latency needs to be addressed by Microsoft **What problems is Helpdesk 365 solving and how is that benefiting you?** BYS is transferring from a helpdesk system that was confusing for the BYS staff. **Official Response from Teajesh Pushkar:** > Thank you so much for your thoughtful feedback! We are truly glad to hear our support team and response times are making a difference for you. Your note about Power Automate loading time is appreciated, while some of it depends on Microsoft’s infrastructure, we are constantly working on ways to enhance performance on our end. Thanks again for trusting Helpdesk 365. We are grateful to be part of your journey! ### 9. Helpdesk System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 22, 2025 **What do you like best about Helpdesk 365?** Has been easy to use while using the helpdesk **What do you dislike about Helpdesk 365?** Haven't had any issues at this time with program **What problems is Helpdesk 365 solving and how is that benefiting you?** Ticket Management **Official Response from Teajesh Pushkar:** > Thank you so much for sharing your feedback! We’re delighted to hear that you find Helpdesk 365 easy to use and that it helps you manage tickets efficiently. Your support and kind words mean a lot to us. If you ever have any suggestions or need assistance, feel free to reach out to us. ### 10. Helpdesk365 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Semiconductors This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 13, 2025 **What do you like best about Helpdesk 365?** Ability to automatic analyze and distribute issue tickets **What do you dislike about Helpdesk 365?** Difficult to setup for automated email function **What problems is Helpdesk 365 solving and how is that benefiting you?** Automation, tracking issues will benefits me the most ### 11. Great and useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph E. | IT Analyst & Cyber Security Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 27, 2024 **What do you like best about Helpdesk 365?** I do enjoy the fact that this tool helps our IT Team collect tickets from our employees and we are instantly notified to resolve their concerns, there are lots of features from escalation, consult, the modification of assigning ticket status, often times we are waiting for "3rd Party Resolution" or "Hardware Delivery" which helps put into perspective for our employees to know the status of their concern.

One major PRO about Helpdesk is the fact that if you are using Helpdesk 365 and Asset Manager, you will be happy to know if an employee sends a ticket regarding their computer/laptop you can then update it in the ticket which will reflect in Asset Manager as well. **What do you dislike about Helpdesk 365?** I do not enjoy the fact that often times I am having to refresh the web page to do simple things such as, assign ticket to myself, then update its status, then refresh the page, then add a note, then refresh, then add a private note, then refresh, and if needed then escalate, then refresh.

This issue happens not only on Helpdesk 365, but on Asset Manager as well, and I'm assuming it goes across the board.

Not a big issue, it's easy to get used to after a few times with the F5 key (your new best friend).

I've tried to find and develop a fix for this issue to provide the HR365 team about it, but I'm starting to believe it is how SharePoint is. **What problems is Helpdesk 365 solving and how is that benefiting you?** Answering concerns and fixing issues on the back end without having our company employees walk over to our offices and pile up 10 at a time for minor concerns. **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We are delighted to hear that you find the tool useful for managing IT tickets efficiently and keeping employees informed about the status of their concerns. We appreciate your detailed insights on the features you enjoy and the integration with Asset Manager. We understand the inconvenience of frequently refreshing the web page and appreciate your feedback. Our team is continuously working to enhance the user experience and will look into this issue to find ways to streamline the process and minimize manual refreshing. Your input helps us improve, and we are committed to making your experience smoother. If you come up with any other challenges or have additional suggestions, please feel free to reach out. We are here to assist you every step of the way. Thanks for trusting Helpdesk 365! ### 12. Wonderful support service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** November 05, 2024 **What do you like best about Helpdesk 365?** Always available for support when needed, you guys fix almost everything I find within reasonable time. Thanks! **What do you dislike about Helpdesk 365?** There's lots of bugs, but nothing we haven't been able to work through. The initial setup was painful because it was never explained that when you install the app on separate sites, it remains a separate app build-wise. I had to rebuild many hours of work to account for this. I also didn't read this or see it in the Admin guide, which could use more detail. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk tool for departments outside of IT, considering using the asset management side as well, still doing some vetting. **Official Response from Dharm Keerti:** > Thank you for your positive feedback! It's great to hear that you find our support service wonderful and that we've been able to assist you effectively. We appreciate your feedback on the bugs and the setup process. We are committed on improving our communication around app installations on separate sites and enhancing the admin guide with more detailed information. If you have any further questions or need assistance with the asset management support, please feel free to reach out to us. We are there to help and ensure you have a seamless experience. Thank you for choosing Helpdesk 365! ### 13. Helpdesk365 is great for smaller organizations. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 27, 2025 **What do you like best about Helpdesk 365?** Ease of use. Help desk365 is easy to implement and maintain. **What do you dislike about Helpdesk 365?** There are a few bugs from time to time, but their support is very responsive and knowledgeable. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helps us to manage user issues effectively. ### 14. HR Generalist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 29, 2025 **What do you like best about Helpdesk 365?** Accessibility through applications across my organization. **What do you dislike about Helpdesk 365?** Random glitching sometimes occurring but being able to fix it with a helpdesk rep **What problems is Helpdesk 365 solving and how is that benefiting you?** Not being able to open up the application on my browsers ### 15. Awesome support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 28, 2025 **What do you like best about Helpdesk 365?** how quick they were able to assist throughout the whole process. **What do you dislike about Helpdesk 365?** i wish they had a direct support calling phone number available. **What problems is Helpdesk 365 solving and how is that benefiting you?** Updating app, fixing time tracker issue, fixing teams connections ### 16. HR365 onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 04, 2025 **What do you like best about Helpdesk 365?** Easy to use, easy to setup, great navigation, great support **What do you dislike about Helpdesk 365?** Nothing so far! I am fairly new to the system but so far we are very happy **What problems is Helpdesk 365 solving and how is that benefiting you?** Visibility of tickets, reporting of tickets, SLAs, working within our MS infrastructure **Official Response from Dharm Keerti:** > Thank you for sharing your experience with HR365 Onboarding! It’s great to hear that you find it easy to use, set up, and navigate. We are always here to make the process smoother for you and truly appreciate your support. We are glad to hear that Helpdesk 365 is meeting your needs by improving ticket visibility, reporting, SLAs, and integrating seamlessly with your MS infrastructure. If you have any questions or need further assistance as you continue to use the system, please reach out to us anytime. We are available 24/7 to support you every step of the way. Thank you for choosing HR365! ### 17. Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 22, 2025 **What do you like best about Helpdesk 365?** all the features. it is all in O365. we can access the data directly in SharePoint **What do you dislike about Helpdesk 365?** better documentation about the advanced features **What problems is Helpdesk 365 solving and how is that benefiting you?** replacing our current help desk app **Official Response from Dharm Keerti:** > Thank you for sharing your positive feedback about Helpdesk 365! We are glad to hear that you are enjoying the features and seamless integration with Microsoft 365. We appreciate your suggestion for better documentation on advanced features and will definitely take that into consideration for future improvements. It's great to know that Helpdesk 365 is solving the problem of replacing your current help desk app. If you have any specific questions or need further assistance with the advanced features, please feel free to reach out to our support team. We are here to help and ensure you have a smooth experience with us. Thank you for trusting Helpdesk 365! ### 18. Still testing the product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 04, 2025 **What do you like best about Helpdesk 365?** Integration with MS 365 suite (Teams, SharePoint, Azure AD) **What do you dislike about Helpdesk 365?** Lot of configuration has to be done manually and partially described in the documentation **What problems is Helpdesk 365 solving and how is that benefiting you?** Support Tickets for our employees and schools we are working with **Official Response from Dharm Keerti:** > Thank you for sharing your feedback with us! We are glad to hear that you appreciate the integration with the MS 365 suite. We understand your concerns about the manual configuration process and the documentation. We are continuously working to improve our user experience and provide more detailed guidance for setup. If you come across any challenges or have specific questions during your testing phase, please feel free to reach out to our support team. We are here to assist you and ensure a smooth implementation process for your support tickets system. Thank you for choosing Helpdesk 365! ### 19. easy to use system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** November 18, 2024 **What do you like best about Helpdesk 365?** Easy to submit tickets, easy customizations, support is quick & professional. **What do you dislike about Helpdesk 365?** I find that we need to refresh the web browser quite frequently to have the site display properly, particularly when switching between my tickets or team's tickets and when searching on one of the filters - often times there is no data when switching between tickets. Once you refresh, the page loads again. **What problems is Helpdesk 365 solving and how is that benefiting you?** Keeps customer requests all in one location. Prior to implementing the system we were inundated with emails in our inboxes. Helps us keep up with customer SLA's **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We are happy to hear that you find the system easy to use and that our support team has been helpful. We appreciate your input regarding the need to refresh the web browser frequently and we will look into this issue to ensure a smoother experience for you. It's great to know that Helpdesk 365 has helped streamline your customer requests and improve your response time to SLAs. If you have any further feedback or encounter any issues, please feel free to reach out to us. We are here to assist you and ensure you have a positive experience with our platform. ### 20. Powerful features for small and medium business **Rating:** 5.0/5.0 stars **Reviewed by:** Radhika M. | Finance Executive, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 26, 2024 **What do you like best about Helpdesk 365?** Ultimate feature for us is the integration with Power Automate, which allows us to connect seamlessly with Azure DevOps. Bugs and issues are automatically created in Azure DevOps without the need to visit the platform directly. The Power BI connectivity feature also enables me to create reports on the fly. **What do you dislike about Helpdesk 365?** So far so good, as a team lead, it is helping me in assigning tickets automatically. I have raised a feature request of ticket automation for our CEO's tickets. I hope it should be available soon **What problems is Helpdesk 365 solving and how is that benefiting you?** Resolving tickets and feedback from internal customers **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that the integration with Power Automate and Power BI features have been beneficial for your business. We appreciate your feedback on the ticket automation request for CEO tickets and will definitely consider it for future updates. It's great to know that Helpdesk 365 is helping you assign tickets efficiently and resolve issues for your internal customers. If you have any more suggestions or need further assistance, please feel free to reach out. We are here to help & ensure you have the best experience with us! ### 21. Useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tor B. | IT Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 16, 2024 **What do you like best about Helpdesk 365?** HD365 is good because you can use it both in desktop Teams and in a browser. It's fairly customizable and easy to update once you know how to navigate the settings. It's a great way to have a place for all the things. **What do you dislike about Helpdesk 365?** I wish there was a notification in desktop Teams when someone replies to a ticket. I'd like a little red "bubble" saying how many new replies I have (just for tickets assigned to me. I'm a super admin and don't want to be alerted for ALL replies). **What problems is Helpdesk 365 solving and how is that benefiting you?** HD365 helps us keep all the requests for different teams (AR, IT, Facilities, etc.) in one place and with a familiar interface. **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We are delighted to know that you find it useful and customizable. We appreciate your suggestion for a notification feature in desktop Teams and will definitely pass this along to our development team for consideration. It's glad to hear that Helpdesk 365 is helping you keep all requests in one place and providing a familiar interface for different teams. If you have any more suggestions or feedback, please feel free to reach out. We are here to help and ensure you have the best experience with us! ### 22. Helpdesk 365: A robust ticketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 11, 2024 **What do you like best about Helpdesk 365?** Our organization has been using the Helpdesk at work to handle customer emails, and it's been quite effective. The ability to assign the tickets, send automatic replies, keep track of the tickets, see which department has more tickets, and much more. We use it every single day and our customers benefit from the Helpdesk portal. **What do you dislike about Helpdesk 365?** While there are minor issues, yeah even Microsoft has issues. So no dislikes apart from this. **What problems is Helpdesk 365 solving and how is that benefiting you?** At a glance, we can come to know the tickets and their status. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are pleased to hear that our ticketing tool has been effective for your organization in handling customer emails, and are glad you find features like ticket assignment, automatic replies, and ticket tracking beneficial. We appreciate your understanding of minor issues that may arise. If you ever come up with any challenges or have suggestions for improvement, please feel free to reach out to our support team. We are here to ensure that Helpdesk 365 continues to meet your needs and enhance your customer service processes. Thank you for choosing Helpdesk 365! ### 23. The application is flexibel and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** October 25, 2024 **What do you like best about Helpdesk 365?** The application is flexibel and easy to use and the customerservice willingness to adapt the application to our needs. **What do you dislike about Helpdesk 365?** The shud be more option on the dashboard to see ticket this week / day like open , resolve and close and comparing this to last week. **What problems is Helpdesk 365 solving and how is that benefiting you?** Get track of all users request and incident . And track of all internal operation tasks **Official Response from Dharm Keerti:** > Thank you for your positive feedback! We are glad to hear that you find Helpdesk 365 flexible and easy to use. We appreciate your suggestion for more dashboard options to track tickets, and we will definitely consider adding that feature to enhance your experience. Tracking user requests, incidents, and internal tasks is crucial, and we are pleased that Helpdesk 365 is helping you simplify these operations. If you have any more suggestions or feedback, please feel free to reach out to us. We are here to support you every step of the way! ### 24. Perfect installation/migration! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** January 13, 2025 **What do you like best about Helpdesk 365?** Easy to use, good user interface available **What do you dislike about Helpdesk 365?** Not available in Dutch but for the rest all is ok **What problems is Helpdesk 365 solving and how is that benefiting you?** reuse of ticket information **Official Response from Dharm Keerti:** > We are pleased to hear that your installation and migration experience with Helpdesk 365 went smoothly! We appreciate your feedback on the user-friendly interface. We understand the importance of language options and will definitely take your feedback about Dutch availability into consideration for future updates. It's great to know that Helpdesk 365 is enabling you with the reuse of ticket information. If you have any other suggestions or feedback, please feel free to reach us anytime. Thank you for choosing Helpdesk 365! ### 25. Helpdesk 365 Has Been a Consistent and Easy to Implement Helpdesk and Ticketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Abdalhkeem A. | Human Resource Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 22, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 helps in analyzing the content of a ticket and is able to determine which team is able to handle based in skills or even the language used. This tool helps in reducing backlog of tickets. You are able to submit your tickets via emails and this saves a lot of time. Helpdesk 365 allows integration with Microsoft team to make work easy for collaboration and customer satisfaction. Helpdesk 365 monitors time to show when they were submitted. Past data that you may need is available to speed up the response time and to reduce the number of new tickets. **What do you dislike about Helpdesk 365?** It is hard to tell who the customer communicated with. Apart from that, all is well with this software. **What problems is Helpdesk 365 solving and how is that benefiting you?** We are able to categorize customer requests. Information for tickets is well kept to show teams effectiveness. Helpdesk 365 helps the management in showing workflow patterns that inform agents on how to assign roles. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We very pleased to hear that the tool has been consistent and easy to implement for you. We appreciate your feedback on the features you enjoy, such as ticket analysis, email ticket submission, integration with Microsoft Teams, and historical data availability. We understand your concern about identifying the customer's point of contact and will look into ways to improve this aspect. If you have any further suggestions or encounter any issues, please feel free to reach out to our support team. We are here to assist you and ensure a seamless experience with us. Thank you for choosing Helpdesk 365! ### 26. Very Helpful Product **Rating:** 5.0/5.0 stars **Reviewed by:** Eli B. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** October 01, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Helpdesk 365?** The great support team that works with us on every issue very quickly, as well as the determination to provide excellent support and whatever features we need in our environment **What do you dislike about Helpdesk 365?** I can't think of anything to dislike about the application. **What problems is Helpdesk 365 solving and how is that benefiting you?** Easy communication with our userbase, easy access to the ticket management platform for them, a public knowledgebase that they can use for self-service **Official Response from Dharm Keerti:** > Thank you very much for sharing your wonderful experience with us! We are happy to know that our support team has been able to assist you promptly and effectively. We are committed to providing excellent support and continuously improving our features to meet your needs. It's great to hear that Helpdesk 365 is helping you with easy communication with your userbase, providing access to the ticket management platform, and offering a public knowledgebase for self-service. If you ever have any suggestions or feedback on how we can further enhance your experience, please feel free to contact us. We appreciate your support and look forward to continuing to serve you the best. ### 27. Helpdesk 365 is a very user friendly tool with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Akshit S. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 04, 2024 **What do you like best about Helpdesk 365?** The level of customization is awesome and the UI is very user-friendly. We use this every day to manage and get reports assigned or resolved by our team. The support is very responsive and ready to help whenever we need any assistance. The best part is we can also raise the tickets via MS forms and MS teams. **What do you dislike about Helpdesk 365?** Nothing as of now, it's a bit user friendly though. No dislikes from my side. **What problems is Helpdesk 365 solving and how is that benefiting you?** This tool is awesome to organise, prioritise and allocate the issues in our IT departments. We can get to see all the issues along with the requester information. Not only this, once it is integrated with MS teams, all our users are just raising the tickets via teams as it is very friendly. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that you find our tool user-friendly and customizable. Our team is dedicated to providing excellent support, and it's great to know that you have had a positive experience with them. We appreciate your feedback on the user-friendliness of the tool and are constantly working to upgrade our platform. If you have any suggestions or additional feedback in the future, please feel free to reach out. We are here to help make your experience even better. Thank you for choosing Helpdesk 365! ### 28. HR 365 review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** December 04, 2024 **What do you like best about Helpdesk 365?** It is easy to add to a SharePoint page. The support team answers fast and always tries to find a solution. **What do you dislike about Helpdesk 365?** They could really improve the UX (too many clicks are necessary to access or adjust the settings). It is not all blocking the usage of the software, it's just a bit frustrating. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helped me create a fast ticketing solution for internal purposes. The integration on SharePoint made it easy to try and configure. **Official Response from Dharm Keerti:** > Thank you for your feedback on Helpdesk 365! We are pleased to hear that you find it easy to add to a SharePoint page and that our support team has been responsive. We appreciate your input on the user experience and will definitely take that into consideration for future updates to streamline the settings access. We are glad Helpdesk 365 has helped you create a ticketing solution for internal purposes quickly and easily. If you have any further suggestions or any issue arises, please feel free to reach out to us. We are always there to assist you in every step of the way. Thanks for choosing Helpdesk 365! ### 29. Helpdesk 365: Seamless Problem Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 23, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 is very simple to use. Most importantly, it is also great to onboard new agents and once they get their hands on it, they can very easily get good at it. The ability to create, edit, and react to tickets is convenient especially as our organization deals with a lot of tickets. **What do you dislike about Helpdesk 365?** I honestly don't have much to complain about with Helpdesk 365 **What problems is Helpdesk 365 solving and how is that benefiting you?** Simple to use, easy to manage. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are pleased to know that you find our platform simple to use and efficient for managing tickets. We appreciate your feedback and are glad to hear that onboarding new agents has been a smooth process for you. If you ever have any suggestions or come up with any issues in the future, please feel free to reach out to our support team. We are here to ensure that you continue to have a seamless experience with Helpdesk 365. Thank you for choosing us to help streamline your ticket management processes! ### 30. Helpdesk 365 seems to be part of Microsoft 365 **Rating:** 5.0/5.0 stars **Reviewed by:** Raksha P. | Sales Engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 26, 2024 **What do you like best about Helpdesk 365?** We needed a ticketing system that can integrate well with Microsoft 365, works well within Teams, and has a knowledge base. Helpdesk 365 met all our needs. It is a great mix of being easy to use, simple to set up, and has advanced features. More importantly, it works within Microsoft 365 **What do you dislike about Helpdesk 365?** Our deployment is a year old, we don't have AI features. Helpdesk team has told that AI is available in new versions, looking forward for AI features. **What problems is Helpdesk 365 solving and how is that benefiting you?** Manual ticket creation. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are pleased to hear that it meets your needs with its seamless integration with Microsoft 365, Teams compatibility, and knowledge base. We appreciate your feedback regarding the AI features, and we are continuously working to enhance our product. If you have any further questions or need assistance, please feel free to reach out to us. Thank you for choosing Helpdesk 365 to streamline your ticketing process! ### 31. Overall great support for a software with a lot of power and potential. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** October 25, 2024 **What do you like best about Helpdesk 365?** the support team is great at getting back to me and solving our issues, they are happy to help modify things so it fits our needs perfectly. **What do you dislike about Helpdesk 365?** at times the software can load slowly or oddly. **What problems is Helpdesk 365 solving and how is that benefiting you?** allowing us to better track user tickets and keeping them from "falling off" or being forgotten. **Official Response from Dharm Keerti:** > Thank you for your positive feedback! We are glad to hear that you find our support team helpful and accommodating. We understand that software performance is crucial, and we appreciate your patience regarding any inconvenience caused by slow loading times. Our team is constantly working on improvements to enhance the user experience. If you encounter any further issues or have suggestions for improvement, please feel free to reach out to us. We are here to ensure that Helpdesk meets your needs effectively. Thanks for choosing Helpdesk 365! ### 32. Ticket ID [SR#3939] **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 27, 2024 **What do you like best about Helpdesk 365?** We like the ability to customize functionality of the system to tailor to our company's needs. The speed and minimal to no down time is great. **What do you dislike about Helpdesk 365?** We haven't found any downsides of using Helpdesk 365. We would like to see more documentation regarding custom settings and integrations. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 allows us to integrate our IT Help Desk with our internal SharePoint, Power Automate flows, and reporting. It's a huge benefit to be able to keep everything within the Microsoft environment. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are very pleased to hear that you appreciate the system's customization options and reliability. We value your feedback regarding the need for more documentation on custom settings and integrations, and we assure you on providing additional resources in that area. It's great to hear how Helpdesk 365 is helping you integrate various tools within the Microsoft environment, making your workflow more seamless. If you have any specific questions or need further assistance with custom settings or integrations, please feel free to reach out to us. We are always there to help! ### 33. Quick and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 27, 2024 **What do you like best about Helpdesk 365?** I love the features such as custom fields, custom views, ticket sorting, SLA, approval workflow and the reporting options that are at your fingertips. Helpdesk support team is quick to respond to questions and they're always posting guides with tutorials on how to implement new features. **What do you dislike about Helpdesk 365?** There are no dislikes as the product and the team are always helpful **What problems is Helpdesk 365 solving and how is that benefiting you?** We can create our own custom views which helps individual employees to change the view as per our choice. **Official Response from Dharm Keerti:** > Thank you for your positive feedback! We are very pleased to hear that you are enjoying the features and support provided by Helpdesk 365. It's great to know that the custom fields, views, and reporting options are meeting your needs effectively. We appreciate your support and are glad to hear that our team has been responsive and helpful. If you ever have any questions or need assistance with implementing new features, please feel free to reach out to us. We are here to help and ensure that you continue to have a seamless experience with Helpdesk 365. Thank you for choosing Helpdesk 365! ### 34. HR365 Genuine Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** November 27, 2024 **What do you like best about Helpdesk 365?** It's very easy to use specially for the End-Users the User Interface I like. **What do you dislike about Helpdesk 365?** Genuinly I would say need to improve performance. Need to work on Approver workflow. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helping me to Centralize ITSM **Official Response from Dharm Keerti:** > Thank you for sharing your feedback with us! We are glad to know that you find Helpdesk 365 easy to use, especially for End-Users. We appreciate your input on performance and the Approver workflow, and we will definitely consider improving these areas. It's great to know that Helpdesk 365 is helping you centralize ITSM. If you have any further suggestions or specific issues you would like us to address, please feel free to reach us anytime. We are committed to providing you with the best experience possible. ### 35. Helpdesk 365 Support **Rating:** 5.0/5.0 stars **Reviewed by:** David R. | IT Lead, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 15, 2024 **What do you like best about Helpdesk 365?** It was easy to get a hold of support and solve my issue **What do you dislike about Helpdesk 365?** I have nothing that I dislike so far with the system **What problems is Helpdesk 365 solving and how is that benefiting you?** It is helping our organisation keep track of requests, set SLA's and monitor resolutions **Official Response from Dharm Keerti:** > Thank you very much for sharing your positive experience with Helpdesk 365! We are extremely pleased to hear that our support team was able to assist you efficiently. We are committed to providing top-notch service to all our clients. If you ever have any questions or need further assistance, please feel free to contact us anytime. We are here to help you make the most out of Helpdesk 365 and ensure it continues to meet your organization's needs. Thank you for choosing Helpdesk 365 for your support solutions! ### 36. HelpDesk 365 a Great Solution for Multi-Department Ticketing **Rating:** 4.5/5.0 stars **Reviewed by:** Tim S. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 25, 2024 **What do you like best about Helpdesk 365?** HelpDesk 365 is an excellent solution for organizations that need a ticketing system for multi-departments. The ease of use makes it simple to get it up and running quickly and can be tailored for different departments. We currently use it in our organization to communicate requests across departments and it saves time and reduces unnecessary emails. The tech support is great and always responds quickly if issues or questions arise. **What do you dislike about Helpdesk 365?** It is a little spendy if you want the enterprise version for a medium to small business. **What problems is Helpdesk 365 solving and how is that benefiting you?** We had a very old ticketing system that was used by multiple departments and was end of life. HelpDesk 365 was the perfect solution to replace the old legacy system. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that our multi-department ticketing system has been a great solution for your organization, saving time and improving communication efficiency. We appreciate your feedback about the pricing of the enterprise version and will take that into consideration for future improvements. If you have any further questions or need assistance, please feel free to reach out to our support team. We are here to help and ensure that Helpdesk 365 continues to meet your organization's needs. Thanks for trusting Helpdesk 365! ### 37. Helpdesk 365: A Brilliant, Easy to Implement, Reliable and Simple to Use Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Maurizio G. | Head of Operations, Cosmetics, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 01, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 came through for us by reducing the volume of tickets that we were receiving and causing delays. Helpdesk was able to organize ticket requests and improve our Customer service. The delay happens when a customer is requesting for a ticket and no one knows who is responsible to handle it, it becomes a big challenge, but Helpdesk 365 assigns a ticket to someone who is responsible for it. Helpdesk 365 is customizable meaning it can serve in different areas of your business to meet our needs. We are able to solve complex issues fast and in a quicker way. **What do you dislike about Helpdesk 365?** The only challenge we faced is when we want to upgrade we end up losing data. No dislikes. **What problems is Helpdesk 365 solving and how is that benefiting you?** Our employees work together in an organized way to solve Customers ticket issues in a more transparent way allowing the team to track down the problem. Through Helpdesk 365 we are able to satisfy our clients' needs because they can submit their tickets and track the progress themselves, without waiting for hours to be served. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that our solution has helped reduce ticket volume, improve customer service, and streamline issue resolution for your team. We appreciate your feedback regarding data loss during upgrades. We are constantly working to enhance our platform and ensure that your concern is addressed by our technical team to find a suitable solution. It's great to hear that Helpdesk 365 has enabled your team to work together more efficiently and provide transparent support to your clients. If you have any further feedback or need assistance, please feel free to reach out. Thank you for choosing Helpdesk 365! ### 38. A really nice piece of software **Rating:** 4.5/5.0 stars **Reviewed by:** Miquel D. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 16, 2024 **What do you like best about Helpdesk 365?** It's really easy to get the software installed. The options and the software just makes sense and helps our team to streamline the support tickets workflow. Customer support is amazing. They're always on and eager to help with any question regarding how to set up the application for your requirements or more technical Sharepoint setups to make all come together. We've purchased it along their Asset Management app because integration is easy and we can also leverage integration with other office automation tools like PowerAutomate. I just use it every day. **What do you dislike about Helpdesk 365?** Although I really like talking with them I believe documentation can be improved to make you feel more self-sufficient. For example showing sample setups for different workshops in the notification side which is quite extensive. **What problems is Helpdesk 365 solving and how is that benefiting you?** We previously had dispersed ticket systems. With some custom apps which made the ticket management a hell. This app checked 99% of our base requirements and the left 1% is easy to implement with low code tools. **Official Response from Dharm Keerti:** > Thank you for your positive feedback on Helpdesk 365! We are delighted to hear that you find our software easy to install and that it has helped streamline your team's support ticket workflow. We appreciate your kind words about our customer support team and are glad to hear that they have been helpful to you. We also appreciate your feedback on the documentation and will definitely take that into consideration for future improvements. Your suggestion about providing sample setups for different workflows is valuable and we will work on enhancing that aspect. We are happy that Helpdesk 365 has helped you consolidate your ticket systems and improve efficiency. If you have any more suggestions or need further assistance, please feel free to reach out. Thank you for choosing Helpdesk 365! ### 39. Helpdesk 365: A Super Reliable and Easy to Manage Solution that Works so Well for Us **Rating:** 5.0/5.0 stars **Reviewed by:** Micheal E. | Engineer, Mechanical or Industrial Engineering, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 25, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 helps in ensuring tickets don't take a lot of time to be submitted. It is very helpful when delegating on which team should work on which tickets according to their capabilities. It works well with other office tools. Helpdesk 365 helps in engaging the user throughout the process and taking them through the whole process. Any technical problem faced by employees is able to be solved and it also solves customer issues. **What do you dislike about Helpdesk 365?** Getting notifications would be helpful so that you can always be updated. No dislikes at all. **What problems is Helpdesk 365 solving and how is that benefiting you?** Our team is able to show what they have done. Helpdesk 365 has helped in building helpful relationships with our Customers by engaging and interacting with them all the time. Our Customers don't have to wait for long since the team is always there to assist and it is automated. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are delighted to hear that it has been so beneficial for your team in managing tickets efficiently and engaging with users effectively. Your feedback about the lack of notifications is duly noted, and we will explore ways to enhance this feature for a more seamless experience. It's great to know that Helpdesk 365 has helped in building strong relationships with your customers and providing timely assistance. If you have any further suggestions or encounter any issues, please feel free to reach out to us. We appreciate your support and look forward to continuing to serve you. Thanks for choosing Helpdesk 365! ### 40. Apps that helps companies to manage IT related problems effectively **Rating:** 4.5/5.0 stars **Reviewed by:** Schej B. | Software Engineer , Education Management, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 27, 2024 **What do you like best about Helpdesk 365?** It is easy to navigate since it allows for custom customization to suit the clients’ needs. Since it’s a Microsoft product, it provides great customer experience and feedback. Its integration platform is Windows operating system, with is readily available to almost all organizations. **What do you dislike about Helpdesk 365?** It has low implementation status. These results from a single license working only for a single user. Many users means more licenses purchased. Advanced versions of the software may require a professional assistance, for installation, accumulating more expenses. **What problems is Helpdesk 365 solving and how is that benefiting you?** The software solves common problems faced by a user of a computer in a company. Such problems include no internet connection, forgotten password or files retrieval. The benefits a company due to easy work flow and time saving aspect. The software services provide a centralized information handling management that solves companies queries that are IT related. These supporting services also handle systems and policies set by company. **Official Response from Dharm Keerti:** > Thank you for sharing your wonderful feedback on Helpdesk 365. We are delighted to hear that you appreciate the ease of customization and the seamless integration with Windows operating systems. We understand your concerns about the implementation process and licensing requirements. Your feedback is valuable to us, and we will take it into consideration for future improvements. It's great to hear that Helpdesk 365 is effectively solving IT-related problems for your company, streamlining workflows, and saving time. If you have any further questions or need assistance with the software, feel free to reach out. We are here to help and ensure you have the best experience with Helpdesk 365! ### 41. Helpdesk 365: Best app that tracks SLA time. **Rating:** 5.0/5.0 stars **Reviewed by:** Kowshik R. | Technical engineer , Information Technology and Services, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 26, 2024 **What do you like best about Helpdesk 365?** As a member of technical support team, I appreciate the accurate calculation of SLA times, especially the ability to exclude periods when we are waiting for a customer response. I also find our user interface to be very intuitive and user friendly. **What do you dislike about Helpdesk 365?** Though Helpdesk 365 works within Microsoft Teams on mobile, I feel they should have their own app. **What problems is Helpdesk 365 solving and how is that benefiting you?** Reducing the tickets with the help from Knowledgebase which Helpdesk 365 provides **Official Response from Dharm Keerti:** > Thank you for sharing your positive feedback on Helpdesk 365! We excited to know that you find the accurate SLA time calculation and user-friendly interface valuable for your technical support team. Your suggestion about having our own app is duly noted and will be shared with our development team for consideration. It's great that Helpdesk 365 is helping you reduce tickets with the Knowledgebase feature. If you have any more suggestions or feedback, please feel free to reach out. We are here to assist you with any further assistance you may need. ### 42. Helpdesk 365: Simplified Ticketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 11, 2024 **What do you like best about Helpdesk 365?** With Helpdesk 365 we can easily manage and use multiple tickets at once. It also helps us track the progress of the issues and end-user updates on a timely basis without missing a thing. **What do you dislike about Helpdesk 365?** Nothing in particular as we have been using the app for a very long time. **What problems is Helpdesk 365 solving and how is that benefiting you?** With the user-friendly interface, it makes it easy to manage and track customer inquiries. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are very pleased to hear that you find the tool efficient in managing multiple tickets and tracking issue progress effectively. If you ever have any suggestions or feedback on how we can further enhance your experience with our tool, please feel free to reach out. We are committed to continuously improving our services to meet your needs. Thank you for trusting Helpdesk 365, and we look forward to assisting you with any future inquiries. ### 43. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** November 26, 2024 **What do you like best about Helpdesk 365?** easy installation and use. helpful support. **What do you dislike about Helpdesk 365?** nothing found so far with the product. good **What problems is Helpdesk 365 solving and how is that benefiting you?** managing the user expectations and keeping them up to date **Official Response from Dharm Keerti:** > Thank you very much for the positive feedback! It's great to know that Helpdesk 365 has been easy to install and use, with helpful support. We are glad to hear that it has been beneficial for you in managing user expectations and keeping them up to date. If you ever have any questions or need assistance, please feel free to reach out to us. We are always there to assist. ### 44. Helpdesk 365: A Highly Reliable Solution that Has Been Making Ticketing So Smooth **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis P. | Human Resource Manager, Construction, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 14, 2024 **What do you like best about Helpdesk 365?** It is a free ticketing system, without any additional charges unlike other systems. You can use your mobile phone for ticketing, our team works remotely from wherever they are through Helpdesk 365. It automates a lot of tasks for our employees so that they can concentrate on other things. Teamwork is encouraged through Helpdesk 365, employees work together and come up with solutions. All the frequently asked and repetitive questions you can get answers through Helpdesk 365 easily. **What do you dislike about Helpdesk 365?** Our team would appreciate if they can alert us when a new message comes in through a sound. No dislikes for that. **What problems is Helpdesk 365 solving and how is that benefiting you?** Our team is able to create a very good bond with our clients that translates to massive sales. Through Helpdesk 365 we are able to collaborate with each other and come up with beneficial ideas that can improve our sales. We are able to assign tickets in an organized manner this saves us time. **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are delighted to hear that you find our ticketing system user-friendly and efficient for your team's remote work. We appreciate your feedback regarding the sound alert for new messages and will consider this for future updates. It's great to hear that Helpdesk 365 has helped improve teamwork, productivity, and customer relationships for your business. If you have any further suggestions or need assistance, please feel free to reach out to us. We are here to support you every step of the way. Thanks for choosing Helpdesk 365! ### 45. Helpdesk 365 Best ticketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Salman G. | Sales Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 26, 2024 **What do you like best about Helpdesk 365?** The central control panel offers a variety of options, allowing me to manage multiple teams with different sets of permissions. Additionally, SharePoint groups can automatically fetch permissions, streamlining the management process. **What do you dislike about Helpdesk 365?** You need to have global permissions of Microsoft 365 to install else all is good **What problems is Helpdesk 365 solving and how is that benefiting you?** They are allowed to manage multiple teams with different sets of permissions. SharePoint groups can be fetched automatically, streamlining the management process. ### 46. Great APP and feature for growing companies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** October 29, 2024 **What do you like best about Helpdesk 365?** The easy set-up and configuration of the software **What do you dislike about Helpdesk 365?** can be tricky going back and fourth with admin permissions **What problems is Helpdesk 365 solving and how is that benefiting you?** keeping SLA's and KPI's monitored, monitoring labour needs, focusing on HR business partnering rather than reactive support **Official Response from Dharm Keerti:** > Thank you for your positive feedback on Helpdesk 365! We are extremely pleased to hear that you find the set-up and configuration easy to use. We understand that managing admin permissions can be tricky at times, and we appreciate your feedback on this. Our team is continuously working on improving the user experience, and we will definitely take your comments into consideration. If you require support with admin permissions or any other functionality, please feel free to reach out to our support team. We are here to help ensure you get the most out of Helpdesk 365. ### 47. Creating and Managing Customer Tickets Using Helpdesk 365 Is So Easy: A Reliable Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Emanuela V. | IT Manager, Logistics and Supply Chain, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 06, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 is a centralized platform since it integrates perfectly with the existing Microsoft 365 features allowing its users to manage and support requests without them switching between different platforms. It supports internal collaborations by allowing agents to fully collaborate on difficult issues since it assigns tasks, shares updates, and discusses solutions within its ticket system improving problem-solving. **What do you dislike about Helpdesk 365?** Helpdesk 365 limits users’ efficiency while handling repetitive tasks for it offers a basic automation feature which is not a high level of automation compared to its competitors. It is not compatible with users who use a different operating system apart from Windows since this platform is only available for Windows users. **What problems is Helpdesk 365 solving and how is that benefiting you?** Helpdesk 365 has improved organization and response time since it offers a centralized platform to smoothen ticket creation, resolution, and tracking. It integrates perfectly with different Microsoft 365 platforms thus simplifying user data access and smoothening support workflows for the existing users. **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We are delighted to know that you find our platform easy to use and appreciate its integration with Microsoft 365 for seamless management of support requests. We understand your concerns about the level of automation and compatibility with different operating systems. Your feedback is valuable to us, and we will take it into consideration for future improvements. We aim to enhance user efficiency and experience, and we appreciate your insights on how we can achieve that. If you have any further suggestions or need assistance, please feel free to reach out to our support team. Thanks for trusting Helpdesk 365! ### 48. Easy to use, no learning curve needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 27, 2024 **What do you like best about Helpdesk 365?** Helpdesk 365 impressed us with its ease to use, with almost no need for a learning curve. We started working with it out of the box. **What do you dislike about Helpdesk 365?** So far so good. I could not find anything else. **What problems is Helpdesk 365 solving and how is that benefiting you?** It sends email notifications for every modification made to the ticket, which eliminates our manual work to go and find the last response again and again. **Official Response from Dharm Keerti:** > It's great to hear that Helpdesk 365 has been easy to use from the start! Our aim is to create a smooth experience for our users, and we are happy that the email notifications feature is helping you save time and manage tickets efficiently. If you have any questions or need assistance, feel free to reach out. We are always there to help & ensure you have the best experience. Thank you for choosing Helpdesk 365. ### 49. HR365 Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** January 28, 2025 **What do you like best about Helpdesk 365?** Works for our need of a ticket system for our support departments **What do you dislike about Helpdesk 365?** I would like to see more customization around web apps **What problems is Helpdesk 365 solving and how is that benefiting you?** Ticketing **Official Response from Dharm Keerti:** > Thank you for sharing your feedback on Helpdesk 365! We're glad to hear that the ticketing system is working well for your support teams. We truly appreciate your suggestion for more customization options for web apps and will definitely take it into account for future updates. If you have any specific customization needs or ideas, feel free to reach out to our support team. Our goal is to make Helpdesk 365 as simple and efficient as possible for you, and we're always here to help. Thanks again for choosing us to support your ticketing process! ### 50. Helpdesk 365: Delivering excellent customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 23, 2024 **What do you like best about Helpdesk 365?** It helps us in managing a huge number of tickets thus minimizing the problems faced while providing customer support. It also has a very user friendly interface. **What do you dislike about Helpdesk 365?** Our organization is very much satisfied with the Helpdesk application, so no dislikes yet. **What problems is Helpdesk 365 solving and how is that benefiting you?** It creates tickets automatically, reducing manual efforts **Official Response from Dharm Keerti:** > Thank you for sharing your positive experience with Helpdesk 365! We are glad to hear that our platform is helping you manage a large volume of tickets efficiently and that you find the interface user-friendly. It's nice to hear that your organization is satisfied with our application. If you ever have any questions or need assistance, please reach out to us anytime. We are here to help and support you every step of the way. Thank you for choosing Helpdesk 365! ## Helpdesk 365 Discussions - [What is HR365 - Helpdesk used for?](https://www.g2.com/discussions/what-is-hr365-helpdesk-used-for) - 1 comment - [View Helpdesk 365 pricing details and edition comparison](https://www.g2.com/products/helpdesk-365/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-29+17%3A46%3A09+-0500&secure%5Bsession_id%5D=320b5940-135e-42ef-9b15-5a934c329fbc&secure%5Btoken%5D=83865d9014c7104aa48f6a83eae45694ac1466271008953a3224855fb015feea&format=llm_user) ## Helpdesk 365 Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Helpdesk 365 Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 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