--- title: LogMeIn Rescue Reviews meta\_title: 'LogMeIn Rescue Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 209 reviews by the users' company size, role or industry to find out how LogMeIn Rescue works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 209 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- ### LogMeIn Rescue Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find LogMeIn Rescue's **ease of use** invaluable for remote problem solving and client issue recording. [(5 mentions)](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=1082848&qs=pros-and-cons#reviews) Users value the **simple and effective remote access** of LogMeIn Rescue, making IT support easier and more efficient. [(4 mentions)](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=1083807&qs=pros-and-cons#reviews) Users value the **simple and effective remote assistance** provided by LogMeIn Rescue for hassle-free troubleshooting. [(4 mentions)](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=1083267&qs=pros-and-cons#reviews) Users appreciate the **remote control feature** of LogMeIn Rescue, enabling effective problem-solving from anywhere. [(3 mentions)](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=1082197&qs=pros-and-cons#reviews) Users value the **effective customer support** of LogMeIn Rescue, facilitating quick issue resolution through remote control access. [(2 mentions)](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=1082455&qs=pros-and-cons#reviews) Users find LogMeIn Rescue **too expensive** for its offerings, suggesting better value in other remote software options. [(3 mentions)](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=1083420&qs=pros-and-cons#reviews) Users feel LogMeIn Rescue has **feature limitations** for its price, especially compared to other remote software options. [(2 mentions)](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=2267569&qs=pros-and-cons#reviews) Users feel LogMeIn Rescue offers **limited features** for the price, lacking comprehensive tools compared to competitors. [(2 mentions)](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=2267759&qs=pros-and-cons#reviews) Users report **ticketing issues** , citing unhelpful support and difficulties managing accounts across multiple portals. [(2 mentions)](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=1968388&qs=pros-and-cons#reviews) Users often face **application crashes and poor support** , complicating account management across multiple platforms. [(1 mentions)](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=2391884&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LogMeIn Rescue ##### 1. Ease of Use Users find LogMeIn Rescue's **ease of use** invaluable for remote problem solving and client issue recording. [ See 5 mentions ](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=1082848&qs=pros-and-cons#reviews) See Related User Reviews ![Daveon C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daveon C.") DC Daveon C. 2.5/5 "Simple to Use but Overpriced" What do you like about LogMeIn Rescue? I found LogMeIn Rescue simple and effective for remote assistance. It did what it was supposed to do, which was the main thing I was interested in. Th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 5.0/5 "Best Tool for Remote IT Support" What do you like about LogMeIn Rescue? - We can easily connect to the machines and solve their problems from anywhere so don't need physical interaction. - as our is company is providing W ##### 2. Remote Access Users value the **simple and effective remote access** of LogMeIn Rescue, making IT support easier and more efficient. [ See 4 mentions ](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=1083807&qs=pros-and-cons#reviews) See Related User Reviews ![Daveon C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daveon C.") DC Daveon C. 2.5/5 "Simple to Use but Overpriced" What do you like about LogMeIn Rescue? I found LogMeIn Rescue simple and effective for remote assistance. It did what it was supposed to do, which was the main thing I was interested in. Th JR Jeff R. Mid-Market (51-1000 emp.) 3.5/5 "Robust Tool with Room for Support and Stability Improvements" What do you like about LogMeIn Rescue? We enjoy the robustness of the tool and our ability to connect to devices when needed and for the users to engage with IT Support. ##### 3. Remote Support Users value the **simple and effective remote assistance** provided by LogMeIn Rescue for hassle-free troubleshooting. [ See 4 mentions ](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=1083267&qs=pros-and-cons#reviews) See Related User Reviews ![Daveon C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daveon C.") DC Daveon C. 2.5/5 "Simple to Use but Overpriced" What do you like about LogMeIn Rescue? I found LogMeIn Rescue simple and effective for remote assistance. It did what it was supposed to do, which was the main thing I was interested in. Th JR Jeff R. Mid-Market (51-1000 emp.) 3.5/5 "Robust Tool with Room for Support and Stability Improvements" What do you like about LogMeIn Rescue? We enjoy the robustness of the tool and our ability to connect to devices when needed and for the users to engage with IT Support. ##### 4. Remote Control Users appreciate the **remote control feature** of LogMeIn Rescue, enabling effective problem-solving from anywhere. [ See 3 mentions ](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=1082197&qs=pros-and-cons#reviews) See Related User Reviews JR Jeff R. Mid-Market (51-1000 emp.) 3.5/5 "Robust Tool with Room for Support and Stability Improvements" What do you like about LogMeIn Rescue? We enjoy the robustness of the tool and our ability to connect to devices when needed and for the users to engage with IT Support. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 5.0/5 "Best Tool for Remote IT Support" What do you like about LogMeIn Rescue? - We can easily connect to the machines and solve their problems from anywhere so don't need physical interaction. - as our is company is providing W ##### 5. Customer Support Users value the **effective customer support** of LogMeIn Rescue, facilitating quick issue resolution through remote control access. [ See 2 mentions ](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=1082455&qs=pros-and-cons#reviews) See Related User Reviews JR Jeff R. Mid-Market (51-1000 emp.) 3.5/5 "Robust Tool with Room for Support and Stability Improvements" What do you like about LogMeIn Rescue? We enjoy the robustness of the tool and our ability to connect to devices when needed and for the users to engage with IT Support. BC Brundharika C. Small-Business (50 or fewer emp.) 5.0/5 "EASY TO COMMUNICATE AND GATHER ACCURATE INFORMATION" What do you like about LogMeIn Rescue? It is easier to understand the client's concern and resolve the issue by taking the remote control ### 5 Cons or Disadvantages of LogMeIn Rescue ##### 1. Expensive Users find LogMeIn Rescue **too expensive** for its offerings, suggesting better value in other remote software options. [ See 3 mentions ](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=1083420&qs=pros-and-cons#reviews) See Related User Reviews ![Daveon C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daveon C.") DC Daveon C. 2.5/5 "Simple to Use but Overpriced" What do you dislike about LogMeIn Rescue? It did not do enough for the price, especially with other remote softwares that also offer other features. It might be enough for some departments but ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 5.0/5 "Best Tool for Remote IT Support" What do you dislike about LogMeIn Rescue? - need to see on cost and provide more features as per costing - connection stability should be more ##### 2. Feature Limitations Users feel LogMeIn Rescue has **feature limitations** for its price, especially compared to other remote software options. [ See 2 mentions ](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=2267569&qs=pros-and-cons#reviews) See Related User Reviews ![Daveon C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daveon C.") DC Daveon C. 2.5/5 "Simple to Use but Overpriced" What do you dislike about LogMeIn Rescue? It did not do enough for the price, especially with other remote softwares that also offer other features. It might be enough for some departments but ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 5.0/5 "Best Tool for Remote IT Support" What do you dislike about LogMeIn Rescue? - need to see on cost and provide more features as per costing - connection stability should be more ##### 3. Limited Features Users feel LogMeIn Rescue offers **limited features** for the price, lacking comprehensive tools compared to competitors. [ See 2 mentions ](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=2267759&qs=pros-and-cons#reviews) See Related User Reviews ![Daveon C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daveon C.") DC Daveon C. 2.5/5 "Simple to Use but Overpriced" What do you dislike about LogMeIn Rescue? It did not do enough for the price, especially with other remote softwares that also offer other features. It might be enough for some departments but ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 5.0/5 "Best Tool for Remote IT Support" What do you dislike about LogMeIn Rescue? - need to see on cost and provide more features as per costing - connection stability should be more ##### 4. Ticketing Issues Users report **ticketing issues** , citing unhelpful support and difficulties managing accounts across multiple portals. [ See 2 mentions ](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=1968388&qs=pros-and-cons#reviews) See Related User Reviews JR Jeff R. Mid-Market (51-1000 emp.) 3.5/5 "Robust Tool with Room for Support and Stability Improvements" What do you dislike about LogMeIn Rescue? The application will often crash, we have had multiple tickets and support has been less than helpful. Also managing the account in different portals SB Sathyanarayanamurthy B. Mid-Market (51-1000 emp.) 4.0/5 "LogMeIn Rescue Feedback" What do you dislike about LogMeIn Rescue? Instead of AVI format, It would be best if videos can be saved as mp4 format. Most of development teams require us to convert the recording format fr ##### 5. Admin Users often face **application crashes and poor support** , complicating account management across multiple platforms. [ See 1 mentions ](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=2391884&qs=pros-and-cons#reviews) See Related User Reviews JR Jeff R. Mid-Market (51-1000 emp.) 3.5/5 "Robust Tool with Room for Support and Stability Improvements" What do you dislike about LogMeIn Rescue? The application will often crash, we have had multiple tickets and support has been less than helpful. Also managing the account in different portals MO MOBOLAJI O. Technical Account Manager Mid-Market (51-1000 emp.) 6/9/2026 "Easy to Use with Seamless Connection and Great Screen Sharing Features" 5/5 What do you like best about LogMeIn Rescue? It’s very easy to use, and the connection is seamless. I also love some of its features, especially the ability to add someone else during screen sharing. It’s really cool. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? There’s no real consistency between the Windows and Mac versions. The Mac and web versions of the app have a lot of limitations in terms of features, and it’s frustrating to run into differences depending on which platform I’m using. It would be great if all versions were aligned and offered the same features. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? I work as a support analyst. This tool makes it easy to remotely access a PC and troubleshoot issues, which helps me reach a quick resolution. It also cuts down on my travel time because I don’t have to leave the comfort of my home; I can easily remote into a PC and help clients troubleshoot their issues. It’s also a good tool for training purposes. Review collected by and hosted on G2.com. Show More Response from Goto Customer Success of LogMeIn Rescue [Editedit](https://www.g2.com/survey_responses/logmein-rescue-review-12937006/official_response/edit) Hi Mobolaji, thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you, and we’ll make sure to pass your feedback along to our development team. Thanks for being a valued part of our community!. Current UserValidated ReviewerSource: Organic ![Reena S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reena S.") RS Reena S. System Engineer Enterprise (\> 1000 emp.) 5/6/2026 "Effortless Remote Support with Stellar Security" 4.5/5 What do you like best about LogMeIn Rescue? I really appreciate how simple it is for end users to connect with LogMeIn Rescue; just one click and I'm in, with no complex setup needed. Despite this simplicity, it maintains enterprise-grade security with 256-bit AES encryption and full audit logs, so I don't have to compromise on compliance. The AI-powered capabilities like screen analysis, session summaries, and device analysis make troubleshooting faster. Screen analysis means I don't have to rely on users describing issues because I can instantly see the error, and session summaries reduce my post-call work, enabling me to help more users daily. It's also particularly useful for repetitive tasks like software installs and driver updates on unattended devices. The initial setup is one of the smoothest in the enterprise remote support space, allowing teams to start supporting users the same day. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? The core functionality is great. The main challenge for us is licensing cost at scale. IT gets expensive when we need to add more concurrent technicians during peak times. More flexible pricing for seasonal scaling would save us a lot post-call admin time. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? LogMeIn Rescue speeds up troubleshooting with AI-powered screen analysis, reducing reliance on user descriptions. Session summaries cut my post-call workload, helping me assist more users each day. It simplifies repetitive tasks like software installs on unattended devices. Review collected by and hosted on G2.com. Show More Response from Goto Customer Success of LogMeIn Rescue [Editedit](https://www.g2.com/survey_responses/logmein-rescue-review-12760322/official_response/edit) Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you, and we’ll make sure to pass your feedback along to our development team. Thanks for being a valued part of our community! 5/10/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite MJ Mani J. IT Support and Operations Support Mid-Market (51-1000 emp.) 3/10/2026 "Fast, Secure Remote Support Across Platforms with LogMeIn Rescue" 5/5 What do you like best about LogMeIn Rescue? What I like best about LogMeIn Rescue is its fast and reliable remote access, which allows IT teams to troubleshoot devices instantly. It supports multiple platforms like Windows, Mac, and mobile devices from a single console. The strong security and easy PIN-based connection make it simple and safe for both technicians and end users. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? One thing I dislike about LogMeIn Rescue is that it can be quite expensive compared to other remote support tools. The user interface and administration can feel complex, especially for new users. Occasionally, users also report stability or connectivity issues during sessions. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? LogMeIn Rescue solves the problem of supporting users’ devices remotely without needing physical access. It allows technicians to connect, diagnose, and fix issues quickly across different devices and operating systems, which speeds up troubleshooting. This benefits me by saving time, reducing downtime, and resolving support tickets faster while improving the user support experience. Review collected by and hosted on G2.com. Show More Response from Goto Customer Success of LogMeIn Rescue [Editedit](https://www.g2.com/survey_responses/logmein-rescue-review-11500468/official_response/edit) We really appreciate you taking the time to share your experience with us. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community! 3/24/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Hardware](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Hardware") CC Verified User in Computer Hardware Mid-Market (51-1000 emp.) 6/8/2026 "Great UI and performance, but security conflicts cause delays and cripple LogMeIn Rescue sessions" 2.5/5 What do you like best about LogMeIn Rescue? The user interface on my end is intuitive and easy to use. Performance on my end is better than competitors. I like the options available to get a session started. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? LogMeIn Rescue does not work well with users' security software. If the user's individual account does not have administrator credentials, it is a hassle to do anything even if the user has access to LAPS. There is a delay when starting a session with a PIN that often confuses users. There is quite a major delay (up to 10 minutes) to reconnect after a restart if the user's account is not an administrator account. Most of my issues are in regards to the program running on the user's end not my end. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? Very easy to use on my end especially when compared to competitors. Connection is very stable once the session is started. Review collected by and hosted on G2.com. Show More Response from Goto Customer Success of LogMeIn Rescue [Editedit](https://www.g2.com/survey_responses/logmein-rescue-review-12934596/official_response/edit) Hi! We really appreciate you taking the time to share your experience with us. Our team works hard to deliver the best experience possible, and we’ll make sure to pass your feedback along to our development team so we can look into what might have gone wrong and work on improving it. Your insights are extremely valuable to us, and they truly help us enhance our service. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Caliel R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caliel R.") CR Caliel R. Analista de suporte técnico Small-Business (50 or fewer emp.) 4/29/2026 "Streamlined Remote Support with Immersive Experience" 5/5 What do you like best about LogMeIn Rescue? I use LogMeIn Rescue to access my clients, from chat to remote access to provide support for an internal system. It's wonderful and has many options that make the experience great. I like the autonomy of switching tabs, and the system is very complete, providing me with an immersive experience. I also like using apps and tools that can be adapted to my liking, and I feel that LogMeIn allows me to use creativity in my work. I found the initial setup very easy, making it great to use. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? I believe there should be a confirmation message when connecting to a session, as I have accidentally connected to a session I didn't intend to. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? I use LogMeIn Rescue for remote support, making clients feel closer to me and providing security for quick or lengthy issues. It offers autonomy and immersive experience, letting me be creative. Review collected by and hosted on G2.com. Show More Response from Goto Customer Success of LogMeIn Rescue [Editedit](https://www.g2.com/survey_responses/logmein-rescue-review-12716992/official_response/edit) Thank you for your wonderful feedback! Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Francis F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francis F.") FF Francis F. IT Administrator/Service Delivery Lead Information Technology and Services Mid-Market (51-1000 emp.) 4/17/2026 "Easy Remote Access with Minor Flaws" 4/5 What do you like best about LogMeIn Rescue? I find the UI of LogMeIn Rescue pretty easy to use. Connecting with others is fairly simple, and I've never really had an issue connecting to another person's computer when I needed to walk them through the steps. It's good to use and pretty easy, despite having its flaws. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? I think when the user access control notification pops up, it blanks out your screen. So sometimes, you're left without being able to go to the next step because it's just stuck on the screen where you're supposed to enter admin credentials, which most of the time you're not supposed to give the end user. So, therefore, you're technically stuck. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? I use LogMeIn Rescue to access endpoint computers without pre-installed remote software, allowing me to install software or perform essential tasks on personal employee computers. Review collected by and hosted on G2.com. Show More Response from Goto Customer Success of LogMeIn Rescue [Editedit](https://www.g2.com/survey_responses/logmein-rescue-review-12647778/official_response/edit) Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you. Your feedback is invaluable—it helps us continue to improve and better serve our customers. Validated ReviewerIncentivizedSource: G2 invite ![John Benedict B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John Benedict B.") JB John Benedict B. Product Support Associate Mid-Market (51-1000 emp.) 6/3/2026 "Efficient client connections and smooth session transfers using LogMeIn Rescue" 5/5 What do you like best about LogMeIn Rescue? LogMeIn Rescue sessions can be easily transferred to colleagues, and connecting to clients is straightforward Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? When using the web browser, I am unable to see the client’s mouse cursor. I understand this is possible when using the app; however, the browser is faster than the app. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? During troubleshooting, this helps us clearly view the client’s screen, identify possible issues, and easily gather screenshots for escalation if needed Review collected by and hosted on G2.com. Show More Response from Goto Customer Success of LogMeIn Rescue [Editedit](https://www.g2.com/survey_responses/logmein-rescue-review-12916520/official_response/edit) Hi John! We really appreciate you taking the time to share your experience with us. Our team works hard to deliver the best experience possible, and we’ll make sure to pass your feedback along to our development team so we can look into what might have gone wrong and work on improving it. Your insights are extremely valuable to us, and they truly help us enhance our service. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Michael C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael C.") MC Michael C. Network Administrator Mid-Market (51-1000 emp.) 5/7/2026 "Quick, Easy Email Links for Users" 4/5 What do you like best about LogMeIn Rescue? that it is quick and easy to send a user an email to click on link Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? nothing as of right now. It is a great product Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? to be able to remote to users machine when off company network. It allows us to help users remote when on travel Review collected by and hosted on G2.com. Show More Response from Goto Customer Success of LogMeIn Rescue [Editedit](https://www.g2.com/survey_responses/logmein-rescue-review-12773046/official_response/edit) Hi Michael, We’re so grateful for your positive review! Your continued trust in us is what drives our team to keep doing our best. Current UserValidated ReviewerIncentivizedSource: Seller invite DS David S. Director of Operations Small-Business (50 or fewer emp.) 3/27/2026 "Horrible New User Setup—Repeated Downloads and Long Connection Delays" 0.5/5 What do you like best about LogMeIn Rescue? Impossible to connect to a new user. We download three or four times using the same process until finally 4- 6 minutes later we get connected. Apple are even worse than Windows. Very frustating Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? horrible interface for the client. Not intuitive, doesn't seem like anything is happening even when it works, impossible to tell it is working correctly or failing again. When I log in for my vendors using BOMGAR or other tools the interface is easier, faster and more intuitive (and actually works in under a minute) Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? When it works - remote touch Review collected by and hosted on G2.com. Show More Response from Goto Customer Success of LogMeIn Rescue [Editedit](https://www.g2.com/survey_responses/logmein-rescue-review-12555326/official_response/edit) Thank you for your feedback and for sharing your experience. We’re committed to making sure you’re satisfied with LogMeIn Rescue, and our technical support team wants you to have a smooth and effective experience. I will reach out to you privately to help find the best solution for your setup and address any issues you’re facing. Validated ReviewerSource: Organic ![mackeli n.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "mackeli n.") MN mackeli n. Analista de helpdesk Small-Business (50 or fewer emp.) 5/4/2026 "Stability and Confidence with Small Challenges" 5/5 What do you like best about LogMeIn Rescue? I like the stability and confidence that LogMeIn Rescue offers, with few drops and fluctuations of the tool. I also found the initial setup quite easy. Review collected by and hosted on G2.com. What do you dislike about LogMeIn Rescue? Copying and pasting between machines often leads to information being shared between my machine and the client unintentionally, even when I only have the chat open. Review collected by and hosted on G2.com. What problems is LogMeIn Rescue solving and how is that benefiting you? I use LogMeIn Rescue for remote access and support. I find it reliable and stable, with few drops and fluctuations. Review collected by and hosted on G2.com. Show More Response from Goto Customer Success of LogMeIn Rescue [Editedit](https://www.g2.com/survey_responses/logmein-rescue-review-12749098/official_response/edit) Hi Mackeli, We really appreciate you taking the time to share your experience with us. Our team works hard to deliver the best experience possible. We’re so glad to hear that you had a great experience with us. 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