Creatio
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Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. Creatio helps midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily.
Creatio Financial Services CRM – Best-in-class financial services CRM and workflow platform with no-code and AI at its core.
Service Creatio is an AI-powered, no-code platform for full-cycle customer service management. It consolidates service workflows (internal and external) into a unified center, managing cases, agents, knowledge, and communication—on all channels. It’s built on the Studio Creatio platform with a composable architecture
Creatio Business Studio for building applications and automating workflows, and Creatio AI Studio for building, deploying, and governing AI agents — both included in the platform license and designed to work together. Creatio Business Studio is a no-code platform to build applications and automate workflows using visual designers and natural language — combining an advanced set of no-code tools, AI capabilities, and a unified development environment to empower knowledge workers and developers to create custom solutions aligned with their unique processes and goals. Built on a composable no-code architecture, it enables non-technical individuals and no-code creators to design and customize business solutions using pre-built, composable components without writing code. Creatio AI Studio is a dedicated platform for building, deploying, and governing AI agents at enterprise scale. It provides multiple build paths — a natural-language Twin assistant for business users, visual Prompt and Workflow Agent Designers for no-code creators, and a full Agent SDK for developers working with AI coding agents like Claude Code or Codex. A built-in governance dashboard gives organizations real-time visibility into agent execution, policy compliance, and audit trails, while a curated skills catalog ensures every agent — whether built by IT or a business user — operates within approved, secure boundaries. Applications and data built in Business Studio become the foundation on which AI Studio agents operate.
Marketing Creatio is an AI-native, no-code omnichannel marketing automation platform, part of the broader Studio Creatio ecosystem. It empowers marketers to plan, execute, and optimize campaigns across channels—from email and ads to events & customer journeys - all within a unified environment.
Sales Creatio is a no-code, AI-native CRM + sales automation platform built on Studio Creatio. It helps businesses manage their full sales cycle — from lead capture to order and contract closure — with tools that work across different roles and contexts
Creatio Reviews
Tejas G.
Founder and Managing PartnerMid-Market (51-1000 emp.)Promising Customer 360 and Omnichannel Service
Bob R.
Director of Brand ExperienceMid-Market (51-1000 emp.)Intuitive and Highly Customizable—Creatio Shines
Steve M.
PartnerSmall-Business (50 or fewer emp.)Easy to Deploy, Strong for Growth—But Data Migration Is Tough
About
What is Creatio?
Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. Millions of workflows run on Creatio daily, supporting thousands of clients in 100 countries. Genuine care for the clients and partners is at the heart of Creatio's DNA. Its offerings include Creatio Studio, a no-code agentic platform to build applications and AI agents with natural language and visual designers, and a CRM suite with embedded AI agents across Creatio Marketing, Sales, and Service. The company provides a Financial Services CRM platform, plus industry workflows across 19 verticals and a range of marketplace add-ons. Creatio is recognized as a Leader and Strong Performer in Gartner and Forrester reports and earned outstanding peer-to-peer reviews. Creatio is headquartered in Boston, MA, with 850 employees in ten offices across 25 countries. It has long-lasting relationships with thousands of customers and over 500 partners worldwide.