Zonka Feedback Pricing Overview

Zonka Feedback Pricing Key Insights

Last updated on Apr 09, 2026

Zonka Feedback offers 2 pricing editions, starting from $99 to $399. Zonka Feedback pricing tiers are designed to support different usage levels and team sizes. Zonka Feedback does not offer a free trial. Compare the Zonka Feedback pricing table below to figure out the best fit for your needs. Some plans may require you to contact Zonka Feedback for custom pricing.

Customer Feedback — $99 / Per Month

AI Feedback Intelligence — $399 / Per Month

Rated 4.7 / 5

*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.

Customer Feedback

Starting at $99.00

Per Month

Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.

Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)

NPS, CSAT & CES measurement

Online reputation management

Advanced targeting & user segmentation

Customizable & multilingual surveys

Real-time dashboards, alerts & digests

Case management & closed-loop workflows

CX automation & workflows

Location & Agent-based CX management

Contact & user journey tracking

20+ premium integrations

AI Feedback Intelligence

Starting at $399.00

Per Month

Zonka Feedback’s AI Feedback Intelligence Platform transforms high-volume unstructured feedback into actionable insights with GenAI-powered analysis, trends, and real-time role-based dashboards.

Unify feedback from surveys, reviews, tickets, chats & calls

AI-powered themes, entities & sentiment analysis

NPS, CES, CSAT Impact analysis

“Ask AI” Insights Assistant

Key Driver identification

Location, agent & entity insights

Case management & CX automation

Real-time alerts & digest emails

Customizable AI (add/edit themes, business entities)

Granular frontline & location-level intelligence

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Zonka Feedback Pricing Reviews

(1)

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

8/20/2026

Guest users or non-business users of the software, not included in G2 scores.

"Easy, Flexible Surveys with Real-Time Feedback in Zonka Feedback"

4.5/5

What do you like best about Zonka Feedback?

The best thing about Zonka Feedback is its ease of use and flexibility. It makes it simple to create customized surveys, collect feedback across multiple channels, and view responses in real time. Review collected by and hosted on G2.com.

What do you dislike about Zonka Feedback?

Zonka Feedback is feature-rich, but the interface can feel slightly complex at times, and some advanced features have a learning curve. The pricing may also feel high for smaller businesses with limited feedback requirements.” Review collected by and hosted on G2.com.

What problems is Zonka Feedback solving and how is that benefiting you?

Zonka Feedback helps me understand customer needs and pain points more systematically. It saves time by automating feedback collection and reporting, while real-time insights help me identify areas for improvement and take quicker, data-driven actions to improve customer experience and satisfaction. Review collected by and hosted on G2.com.