Zonka Feedback Pricing Overview

Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.

Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)
NPS, CSAT & CES measurement
Online reputation management
Advanced targeting & user segmentation
Customizable & multilingual surveys
Real-time dashboards, alerts & digests
Case management & closed-loop workflows
CX automation & workflows
Location & Agent-based CX management
Contact & user journey tracking
20+ premium integrations
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Zonka Feedback’s AI Feedback Intelligence Platform transforms high-volume unstructured feedback into actionable insights with GenAI-powered analysis, trends, and real-time role-based dashboards.

Unify feedback from surveys, reviews, tickets, chats & calls
AI-powered themes, entities & sentiment analysis
NPS, CES, CSAT Impact analysis
“Ask AI” Insights Assistant
Key Driver identification
Location, agent & entity insights
Case management & CX automation
Real-time alerts & digest emails
Customizable AI (add/edit themes, business entities)
Granular frontline & location-level intelligence
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