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Zonka Feedback Reviews & Product Details

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth. With easy-to-use yet powerful surveys for NPS, CSAT, CES, and more, businesses can run transactional and relationship programs and capture feedback across email, SMS, WhatsApp, web, in-app, in-product, kiosks, and offline touchpoints. Zonka Feedback seamlessly integrates with leading CRM, Helpdesk, and Marketing platforms, including Salesforce, HubSpot, Intercom, and Zendesk, to trigger surveys and sync scores, creating a holistic 360° view of the customer journey. With out-of-the-box reports, trends, and insights, teams can easily analyze data to drive informed CX improvements. Zonka’s AI Feedback Intelligence unifies feedback analytics and experience signals from tickets, chats, reviews, calls, social, and surveys—sources that often live in silos—into a single platform to deliver actionable insights. Powered by Thematic Analysis, Impact & Sentiment Scoring, Entity Recognition, and Agentic AI, it gives teams instant clarity on what’s working, what’s broken, and where to focus across themes, functions, and locations. Insights Assistant enables teams to instantly query their feedback data and get clear, AI-driven answers to critical questions, such as what’s driving churn, what’s frustrating users, which product enhancements matter most, and more. Zonka Feedback simplifies & speeds up closing the feedback loop with a centralized inbox, case management, reputation management, and intelligent automation. Feedback is routed to the right teams, follow-ups are triggered instantly, and businesses can respond directly to customer feedback and online reviews, proactively engaging detractors and turning negative experiences into loyalty-building moments. **Key Capabilities** - Effortless NPS, CSAT, CES survey & VoC program - Collect responses via Email, SMS, WhatsApp, Web, In-App, Kiosks & more - AI Feedback Intelligence with thematic, sentiment, impact analysis & entity recognition - Reputation Management to unify, monitor, and respond to online reviews - Centralized Inbox with collaborative view, tagging, and tasks - Case Management with tickets, assignments, and direct customer communication - Real-time Alerts via Email, SMS, WhatsApp, Slack, and Microsoft Teams - Workflow Automation to trigger actions and close the loop faster - Reporting & Analytics with out-of-the-box dashboards and trends - Integrations with 50+ platforms, including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Microsoft Dynamics, Zapier and more.

Product Website

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Zonka Feedback

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Zonka Feedback Community

Languages Supported

Afrikaans, Arabic, Assamese, Azerbaijani, Bengali, Bulgarian, Czech, Welsh, Danish, German, English, Finnish, French, Irish, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Kannada, Korean, Latin, Latvian, Malayalam, Marathi, Burmese, Dutch, Norwegian, Punjabi, Portuguese, Romanian, Russian, Slovak, Slovenian, Somali, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Overview by

Sonika Mehta (Entrepreneur | Product Director | Co-Founder at Zonka Feedback — Transforming Employee & Customer Experiences 💫)

Pricing

Pricing provided by Zonka Feedback.

Customer Feedback

Starting at $99.00

Per Month

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Zonka Feedback Integrations

(15)

Verified by Zonka Feedback

Zonka Feedback Media

Zonka Feedback Demo - Collect, analyze, act, and improve customer experience

Capture feedback across channels, analyze insights with AI, act instantly on issues, and improve customer experience to increase satisfaction, reduce churn, and drive growth.

Zonka Feedback Demo - Collect Feedback across all channels

Collect customer feedback seamlessly across multiple channels including Email, SMS/WhatsApp, Kiosk, In-App, Website, and QR Codes. Reach your audience wherever they are and capture valuable insights in real time.

Zonka Feedback Demo - Analyze Responses and Trends

Analyze customer responses with detailed reports and visual dashboards. Track NPS, sentiment trends, and location-based insights to identify patterns and make data-driven decisions.

Zonka Feedback Demo - AI Driven Text and Qualitative Analysis

Leverage AI-powered text and qualitative analysis to uncover customer insights instantly. Identify key themes, positive and negative drivers, and sentiment impact to improve customer experience and reduce churn.

Zonka Feedback Demo - Get Answers with AI Powered Insights Assistant

Get instant answers with Zonka’s AI-powered Insights Assistant. Quickly uncover the root causes of issues like cart drop-offs, identify problem areas across themes, locations, and agents, and take action with data-backed recommendations.

Zonka Feedback Demo - Close Loop with Response Inbox

Close the feedback loop effortlessly with the Response Inbox. Manage cases, trigger workflows, add notes, and send follow-ups—all in one place to ensure timely resolutions and improved customer satisfaction.

Official Downloads

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Zonka Feedback Product Suite- Customer Feedback & Intelligence Platform

Zonka Feedback Reviews (78)

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Leon D.

CTO

Mid-Market (51-1000 emp.)

2/17/2025

"The Perfect One Stop Shop for all Things Reviews and Data Analytics"

5/5

What do you like best about Zonka Feedback?

The ease of setting up, deploying and reviewing the pulse of our firm with the client feedback. The Salesforce integration is absolutely amazing, I wish other vendors would do the same. The support that they offer is white gloved and they are always listening to see what kind of new features you want and actually roll ou the features you've suggested. Very easy to use and setup. Review collected by and hosted on G2.com.

What do you dislike about Zonka Feedback?

The inability to have "in-house" reviews done by an employee doing the survey over a call. Review collected by and hosted on G2.com.

Rachel A.

Service Desk Analyst

Enterprise (> 1000 emp.)

10/15/2024

"Zonka is my best survey plug"

4.5/5

What do you like best about Zonka Feedback?

Surveys go out promptly and with accuracy. Responses are also swift and detailed. This alllows me to do effective follow ups on negative responses. I am also able to report accurately on all responses achieved and measure CSAT rate before and after follow ups. Extarction of responses is also quick and easy. Review collected by and hosted on G2.com.

What do you dislike about Zonka Feedback?

Sometimes the emoji icons fail to show properly on outlook Review collected by and hosted on G2.com.

What problems is Zonka Feedback solving and how is that benefiting you?

Zonka is enabling us to meet our XLA targets. We are able to track all negative feedbacks on the services we offer and follow through until customer satisafction is acheived and value is attained. This increased the trust our customers have in us to ensure we meet SLA targets. Postive feedbacks also enables us to know the resolvers who are performing well and striving to meet their KPIs. All in all, a warm and refreshing experience has been achieved on both reoslver and user sides. Review collected by and hosted on G2.com.

Rajat G.

Manager

Small-Business (50 or fewer emp.)

2/11/2025

"Improved Customer Satisfaction Tracking"

5/5

What do you like best about Zonka Feedback?

Zonka Feedback has been a fantastic addition to our retail business. We use it to collect customer feedback at checkout and post-purchase via SMS surveys. The real-time dashboard gives us valuable insights into what customers love and where we need to improve.

Since implementing the platform, we’ve seen an improvement in our customer experience and retention rates. The NPS tracking has been particularly useful in understanding brand loyalty. Review collected by and hosted on G2.com.

What do you dislike about Zonka Feedback?

So far, we haven't come across with any downside of the product capability! Review collected by and hosted on G2.com.

Mohamed S.

Quality Assurance Manager

Mid-Market (51-1000 emp.)

2/20/2025

"Best customer survey solution"

5/5

What do you like best about Zonka Feedback?

Zonka is fully customizable for any requirement. Very impressed by how they have developed and integrated the platform for all our requirements. System is excellent, easy to navigate and very interactive. Their support is also very good. Review collected by and hosted on G2.com.

What do you dislike about Zonka Feedback?

Haven't faced any difficult so far. they are always ready to help. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

5/4/2020

"Amazing software to get real time customer feedback and close feedback loop"

5/5

What do you like best about Zonka Feedback?

Hands down the best feedback software. I have used different tools while working in my previous organizations and this one is clearly the best out there. Super easy to set up, amazing value for money, the support is enterprise-level no matter which plan you are on.

Some things I love.

1. Easy amazing survey builder

2. Closing the feedback loop - not a lot of tools have done this in depth.

3. Great reports - I have scheduled most which makes it really smooth Review collected by and hosted on G2.com.

What do you dislike about Zonka Feedback?

There isn't much to not like in Zonka Feedback. Works for me till now. Review collected by and hosted on G2.com.

Tal M.

Site Manager

Mid-Market (51-1000 emp.)

3/9/2025

"the best platform to conduct surveys"

5/5

What do you like best about Zonka Feedback?

the best platform to conduct surveys i have used so far. the best thing is the quick respond of the support, and especially Prabhav Vatsa that was, and still is highly available for every question, and is very pleasant to work with. Review collected by and hosted on G2.com.

What do you dislike about Zonka Feedback?

got to say, as more i know about this platform, the more i get the understanding it can basically do anything. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/11/2024

"Great for basic CSAT gathering, has a long way to go for functionality"

1.5/5

What do you like best about Zonka Feedback?

Zonka is great for being able to stand up surveys very quickly and to adjust as needed Review collected by and hosted on G2.com.

What do you dislike about Zonka Feedback?

Zonka's UI is pretty basic and has a lot of bugginess within the platform. Things can be hard to find within the tool, and functionality exists in areas that I wouldn't necessarily expect it to be. Documentation for their product is fundamental and naming conventions of many features/selections is very confusing. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/14/2024

"Zonka, the survey experts"

5/5

What do you like best about Zonka Feedback?

this platform has allowed us to easily create surveys without hassle, its easy to use and user friendly, also the existing templates are highly customizable, requiring little to no assistance Review collected by and hosted on G2.com.

What do you dislike about Zonka Feedback?

the team have integrations available, however this pool is too small with many software not currently available to allow integrations Review collected by and hosted on G2.com.

Verified User in Consumer Electronics

Small-Business (50 or fewer emp.)

9/4/2024

"Great tool Survey gathering."

5/5

What do you like best about Zonka Feedback?

Zonka has all the functionality I needed and easy out of the box integrations with the largest tools you might use it in combination with.

The surveys look nice, they are easy to set up and distribute. Implementation into existing systems (zendesk and twillio) was a breeze.

The team behind Zonka is also very caring and quick to repsond. We use this as our main Csat gathering tool and have collected thousands of responses. Zonka is also cheaper than most of their comparable competitors Review collected by and hosted on G2.com.

What do you dislike about Zonka Feedback?

I have no dislikes about Zonka worth mentioning. Review collected by and hosted on G2.com.

Mateusz P.

Expert Consultant

Mid-Market (51-1000 emp.)

12/19/2023

"Great product with many feauters and perfect customer service"

4.5/5

What do you like best about Zonka Feedback?

Zonka Feedback has significantly enhanced our customer engagement strategy. Its user-friendly interface simplifies the process of collecting and analyzing feedback, offering a wide array of customizable survey options that perfectly align with our brand's identity and goals.

Pretty easy for any form of integration (we are using our Twilio account and have integration with Freshdesk for automatic surveys).

Additionally, the customer support team at Zonka is exemplary. Their prompt assistance and willingness to guide us through any queries or customization needs have been commendable. Review collected by and hosted on G2.com.

What do you dislike about Zonka Feedback?

For now it's hard to say because we have access to everything that we want. There is a small problem with designing own survey - but we will se if the customer service will help with that. Review collected by and hosted on G2.com.