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Zonka Feedback

Show rating breakdown
4.7 out of 5 stars
80 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.7
Serving customers since
2014

Profile Name

Star Rating

68
10
0
1
1

Zonka Feedback Reviews

Review Filters
Profile Name
Star Rating
68
10
0
1
1
KK
Khurram K.
01/23/2026
Validated Reviewer
Review source: Organic

A Strategic Asset for Client Success and Brand Growth

|Zonka Feedback
I like that Zonka Feedback has transitioned from a tactical tool to a strategic asset within our organization. The most impressive aspect is its ability to transform the client experience from a subjective feeling into a measurable KPI, eliminating guesswork. Its flexibility acts as a force multiplier, meaning it doesn't sit in a silo but intersects with our marketing strategy and client success operations. Additionally, the caliber of their professional support is rare; they operate more like a growth partner than a software vendor. Their support team extends as part of our team in the cybersecurity industry, ensuring speed and precision. The initial setup was very easy and straightforward.
Jainam S.
JS
Jainam S.
Manager - Customer Centricity
01/16/2026
Validated Reviewer
Verified Current User
Review source: G2 invite

New survey tool

|Zonka Feedback
They have added a bunch of new features and updates themselves, massive improvements, and achieved a lot of compliance accreditations as well
Tal M.
TM
Tal M.
03/09/2025
Validated Reviewer
Review source: Organic

the best platform to conduct surveys

|Zonka Feedback
the best platform to conduct surveys i have used so far. the best thing is the quick respond of the support, and especially Prabhav Vatsa that was, and still is highly available for every question, and is very pleasant to work with.

About

Contact

Phone:
9999849771
HQ Location:
Gurugram, Haryana

Social

@zonkafeedback

AI Customer Feedback & Intelligence Platform that captures the Voice of the Customer, analyzes it in real time, and transforms insights into meaningful action.

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses collect feedback across channels, unify it in one place, analyze with AI, and act instantly. It offers surveys for NPS, CSAT, CES, and more with omnichannel distribution via Email, SMS, WhatsApp, Web, In-App, and Kiosks. Its AI Feedback Intelligence delivers thematic analysis, sentiment and impact scoring, entity recognition, and Ask AI to turn raw feedback into actionable insights. With a centralized inbox, real-time alerts, case management, and automation, teams can close the loop faster, respond to feedback, and resolve issues before they escalate. Zonka Feedback also includes reputation management to monitor and respond to online reviews. It integrates with 50+ tools, including Salesforce, HubSpot, Zendesk, and Intercom, to deliver a unified 360° view of the customer, empowering businesses to increase satisfaction, reduce churn, and accelerate growth.

Details

Year Founded
2014
Ownership
Sonika Mehta