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Zonka Feedback

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4.7 out of 5 stars
83 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.7
Serving customers since
2014
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Zonka Feedback

84 reviews

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time.

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10
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Zonka Feedback Reviews

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Profile Name
Star Rating
72
10
0
1
1
Amiya P.
AP
Amiya P.
09/16/2026
Validated Reviewer
Review source: Organic

Smooth, Helpful Onboarding with a Prompt, Responsive Team with scope of improvement in UI

|Zonka Feedback
The customer onboarding was very helpful and smooth. The sales team and product manager was prompt and responsive at every point during the process.
Verified User in Consumer Services
GC
Verified User in Consumer Services
08/20/2026
Validated Reviewer
Review source: G2 invite

Easy, Flexible Surveys with Real-Time Feedback in Zonka Feedback

|Zonka Feedback
The best thing about Zonka Feedback is its ease of use and flexibility. It makes it simple to create customized surveys, collect feedback across multiple channels, and view responses in real time.
Tiffany R.
TR
Tiffany R.
08/06/2026
Validated Reviewer
Verified Current User
Review source: Organic

Zonka wins on product and people

|Zonka Feedback
Zonka was easy for our dev team to implement. The customer support is incredibly responsive. I've had tons of vendors put requests on a roadmap that never get executed on, but Zonka listens and acts. I brought them an idea, and they built and launched it within 2 weeks. Then, I saw it promoted in their newsletter for others to benefit from!

About

Contact

Phone:
9999849771
HQ Location:
Gurugram, Haryana

Social

@zonkafeedback

AI Customer Feedback & Intelligence Platform that captures the Voice of the Customer, analyzes it in real time, and transforms insights into meaningful action.

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses collect feedback across channels, unify it in one place, analyze with AI, and act instantly. It offers surveys for NPS, CSAT, CES, and more with omnichannel distribution via Email, SMS, WhatsApp, Web, In-App, and Kiosks. Its AI Feedback Intelligence delivers thematic analysis, sentiment and impact scoring, entity recognition, and Ask AI to turn raw feedback into actionable insights. With a centralized inbox, real-time alerts, case management, and automation, teams can close the loop faster, respond to feedback, and resolve issues before they escalate. Zonka Feedback also includes reputation management to monitor and respond to online reviews. It integrates with 50+ tools, including Salesforce, HubSpot, Zendesk, and Intercom, to deliver a unified 360° view of the customer, empowering businesses to increase satisfaction, reduce churn, and accelerate growth.

Details

Year Founded
2014
Ownership
Sonika Mehta