Zonka was easy for our dev team to implement. The customer support is incredibly responsive. I've had tons of vendors put requests on a roadmap that never get executed on, but Zonka listens and acts. I brought them an idea, and they built and launched it within 2 weeks. Then, I saw it promoted in their newsletter for others to benefit from! Review collected by and hosted on G2.com.

We run different surveys, and it would be nice to aggregate those results more easily. Review collected by and hosted on G2.com.

We like the fact that the system is easy to use in terms of its interface; it's pretty intuitive to design and build surveys. Another thing we really like about the system is that it integrates well with other platforms; we use Zendesk, and Zonka is able to integrate very successfully with it. The AI technology in Zonka is also impressive, particularly the sentiment analysis that you can use to create different rules for surveys. The people at Zonka have been great to work with and very flexible when we mentioned things of concern. They've actually added some different attributes into their system and worked with us to get problems solved in a very proactive and responsive way. We also love the usability flexibility with Zonka, like the ability to design surveys in different ways, customize the survey emails sent out, and have many different options for the types of questions and even the icons that are used for rating scales (et cetera). There's just a lot of design-based options allowing you to get anything you want out of the survey experience. Review collected by and hosted on G2.com.

There are some areas where some of the usability features could be tweaked, but typically, these are very small things. For instance, if there are more ways to mass edit rules or triggers that connect to your homegrown CRM software, that would be a very useful thing. Perhaps reporting could be a little bit improved within the actual product itself, but that's a very small quibble and generally their reporting is good and clear. Review collected by and hosted on G2.com.

The best thing about Zonka Feedback is its ease of use and flexibility. It makes it simple to create customized surveys, collect feedback across multiple channels, and view responses in real time. Review collected by and hosted on G2.com.

Zonka Feedback is feature-rich, but the interface can feel slightly complex at times, and some advanced features have a learning curve. The pricing may also feel high for smaller businesses with limited feedback requirements.” Review collected by and hosted on G2.com.

The customer onboarding was very helpful and smooth. The sales team and product manager was prompt and responsive at every point during the process. Review collected by and hosted on G2.com.

The user interface is sometimes difficult to navigate. Review collected by and hosted on G2.com.

I like that Zonka Feedback has transitioned from a tactical tool to a strategic asset within our organization. The most impressive aspect is its ability to transform the client experience from a subjective feeling into a measurable KPI, eliminating guesswork. Its flexibility acts as a force multiplier, meaning it doesn't sit in a silo but intersects with our marketing strategy and client success operations. Additionally, the caliber of their professional support is rare; they operate more like a growth partner than a software vendor. Their support team extends as part of our team in the cybersecurity industry, ensuring speed and precision. The initial setup was very easy and straightforward. Review collected by and hosted on G2.com.

There is a slight learning curve when diving into the more advanced automation and custom reporting features, but their support team is excellent in bridging that gap quickly. Review collected by and hosted on G2.com.

They have added a bunch of new features and updates themselves, massive improvements, and achieved a lot of compliance accreditations as well Review collected by and hosted on G2.com.

In the past 2 years, I have seen Zonka update and evolve in terms of product features and overall platform Review collected by and hosted on G2.com.

The ease of setting up, deploying and reviewing the pulse of our firm with the client feedback. The Salesforce integration is absolutely amazing, I wish other vendors would do the same. The support that they offer is white gloved and they are always listening to see what kind of new features you want and actually roll out the features you've suggested. Very easy to use and setup. Review collected by and hosted on G2.com.

The inability to have "in-house" reviews done by an employee doing the survey over a call. Review collected by and hosted on G2.com.

Surveys go out promptly and with accuracy. Responses are also swift and detailed. This allows me to do effective follow-ups on negative responses. I am also able to report accurately on all responses achieved and measure CSAT rate before and after follow-ups. Extraction of responses is also quick and easy. Review collected by and hosted on G2.com.

Sometimes the emoji icons fail to show properly on Outlook Review collected by and hosted on G2.com.

Zonka Feedback has been a fantastic addition to our retail business. We use it to collect customer feedback at checkout and post-purchase via SMS surveys. The real-time dashboard gives us valuable insights into what customers love and where we need to improve. Since implementing the platform, we’ve seen an improvement in our customer experience and retention rates. The NPS tracking has been particularly useful in understanding brand loyalty. Review collected by and hosted on G2.com.

So far, we haven't come across with any downside of the product capability! Review collected by and hosted on G2.com.

Zonka is fully customizable for any requirement. Very impressed by how they have developed and integrated the platform for all our requirements. System is excellent, easy to navigate and very interactive. Their support is also very good. Review collected by and hosted on G2.com.

Haven't faced any difficult so far. they are always ready to help. Review collected by and hosted on G2.com.