ContactPigeon Reviews & Product Details

ContactPigeon has helped us bring all our engagement campaigns under one platform. We actively use automated flows like abandoned cart, browse abandonment, welcome series, on-site pop-ups, email campaigns, and, more recently, push notifications. Being able to coordinate all these touchpoints from one platform has improved consistency in our communication and reduced reliance on multiple tools. Review collected by and hosted on G2.com.

The main challenge for us is the complexity of setting up automations, it can be a little tricky trying to build advanced flows on your own. However, we have great communication with the support team, and they are always there to help us. Review collected by and hosted on G2.com.

We’ve been working with ContactPigeon since 2020, and there are so many things that we can do. What stands out most for us is how effective the pop-ups are, especially this past year, where we’ve seen great performance in orders and revenue. Email campaigns also contribute a solid amount of revenue, and the team has helped us build transactional emails for our beauty consultant service, which streamlined communication with customers. Review collected by and hosted on G2.com.

When we want to test something new, we are getting lost in the interface. Of course the team helps with that, so it’s more of a minor inconvenience. Review collected by and hosted on G2.com.

What we appreciate most is how well the platform handles our mix of standard and specific automations. Apart from the usual flows like cart, browse, and wishlist recovery, we’ve built several more advanced journeys that fit our business needs. One example is the flow that identifies customers who haven’t reordered and sends them a gentle reminder with a coupon. Another one we rely on is the “Asked Back in Stock” setup, where an out-of-stock product triggers a pop-up so visitors can request a notification. These have worked surprisingly well for us. Review collected by and hosted on G2.com.

At times, setting up more unusual automations takes a bit of coordination with the support team. It’s not a blocker, but it means we plan ahead when we want to build something more complex. Review collected by and hosted on G2.com.

What has stood out for us since 2022 is how well the platform adapts to our business and workflow, even though we don’t run a typical eCommerce site. We mainly promote services, events, and our franchise program. ContactPigeon helped us build automations that support these needs and that was extremely responsive. The team is present whenever we needed custom opt-in preferences or changes in our signup flows. In general, our campaigns and push notifications perform consistently well for us, especially on engagement, like open and click rates. Review collected by and hosted on G2.com.

Because our website is not product-driven, we sometimes reach the limits of what we can automate compared to a full eCommerce setup, but that’s just the nature of our model. Still, it would be great to have a few more ready-made use cases tailored to services or event-based businesses. Review collected by and hosted on G2.com.

Apart from the traditional marketing activities, we’ve also enabled QR codes across all our stores. We’ve also activated ContactPigeon’s CDP, with detailed dashboards that help us better understand our customers and overall performance. Moreover we rely on a wide range of features to reach and engage our customers more effectively. We also saw a demo of the Menura AI agent and it seems very interesting. Review collected by and hosted on G2.com.

So far, our collaboration has been smooth, and the team has also been consistently supportive and responsive. At times, we may experience some lags when creating large segments and updating lists. Review collected by and hosted on G2.com.

Our collaboration with ContactPigeon has been very strong since May 2023, although Mistore has been a customer since 2020. From the beginning, we appreciated how the platform adapts to our strict GDPR requirements and we’ve created custom landing pages as a Preference Center. In general, the team has supported us with multiple custom developments and our communication is consistent as the team is always there to help us with frequent changes on our websites. Review collected by and hosted on G2.com.

Due to our strict GDPR policies, we cannot fully use all the features. For example, we are having difficulties with recording user history and we can send emails with very specific criteria. This makes tracking complicated and it doesn’t speak to the platform’s capabilities, but unfortunately it’s necessary for data protection. Additionally, we believe that the UI has room for improvement. Review collected by and hosted on G2.com.

What we value most is that we can use the platform across our four different brands. Our setup includes the usual automations, but we also rely on ContactPigeon for all our transactional emails. Over the years, we’ve tested different things, like recommendation pop-ups, segmentation approaches, and most recently Menura AI. Their willingness to show us what’s coming next keeps the collaboration interesting and helpful. Review collected by and hosted on G2.com.

Occasionally, when we want to experiment with unfamiliar features, it takes a bit of back-and-forth to figure out the technical specs. Review collected by and hosted on G2.com.

We’ve been partners with ContactPigeon for years, and the collaboration only gets better. Their team is always responsive, especially during our frequent meetings where we share new needs and discuss upcoming projects. Our personalization strategy revolves around refreshed pop-ups, targeted segments, and push notifications. Recently, we also had a presentation of their new AI feature, which looks extremely promising. Review collected by and hosted on G2.com.

For highly custom implementations, we often need support from their internal technical team. However, the cooperation is excellent and everything is resolved smoothly. Review collected by and hosted on G2.com.

We’ve been using ContactPigeon’s platform since 2022, and we’re very satisfied with the team, with whom we have a great collaboration. The platform provides multiple possibilities for improving our business, offering dynamic content personalization, real-time product recommendations, and multi-channel journey analytics. We can easily customize every feature to match our specific needs, which helps us scale our performance. Review collected by and hosted on G2.com.

We don’t have anything major to mention. There’s a learning curve to getting accustomed to the platform, but this is quite normal. Review collected by and hosted on G2.com.

Our collaboration with ContactPigeon has been great throughout the years. The platform offers many features, and we try to use as many as possible. We’re using email campaigns, pop-ups, push notifications, and landing pages, which help us understand our customers better. With ContactPigeon’s dynamic content personalization, we’ve been able to improve our email campaigns and tailor them more effectively. Review collected by and hosted on G2.com.

In the beginning, we experienced some minor technical issues, but nothing major. Since then, our collaboration has been excellent. Review collected by and hosted on G2.com.