# Best Enterprise Feedback Management Software - Page 4 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with [CRM software](https://www.g2.com/categories/crm). While EFM software can have significant overlap with [survey software](https://www.g2.com/categories/survey) and [experience management software](https://www.g2.com/categories/experience-management), the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback. Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution. To qualify for inclusion in the Enterprise Feedback Management category, a product must: - Provide all the features of a Survey solution - Enable organizations to solicit feedback from customers or stakeholders - Trigger alerts from collected feedback to send users regular feedback - Assign differing permissions to each employee or department to access specific customer information - Facilitate the distribution and analysis of data ## Top Enterprise Feedback Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,969 reviews) | Omnichannel feedback capture inside Salesforce customer records | "[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)" | | 2 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,819 reviews) | CRM-native feedback surveys with lifecycle-triggered automation | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | | 3 | [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5.0 (1,029 reviews) | — | "[Very user-friendly and gets the job done!](https://www.g2.com/survey_responses/asknicely-review-7865358)" | | 4 | [Glassbox](https://www.g2.com/products/glassbox/reviews) | 4.9/5.0 (788 reviews) | Tagless behavioral-session feedback and struggle analytics | "[Essential for Identifying User Friction Points](https://www.g2.com/survey_responses/glassbox-review-12699865)" | | 5 | [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) | 4.9/5.0 (64 reviews) | Multi-location review generation with centralized feedback analytics | "[Fast Setup, Automated Review Requests, and a Clean All-in-One Dashboard](https://www.g2.com/survey_responses/reputationstacker-review-13086958)" | | 6 | [Simplesat](https://www.g2.com/products/simplesat/reviews) | 4.8/5.0 (164 reviews) | Post-ticket CSAT collection with PSA integration | "[Simplesat: Easy, Efficient, with Resilient Support](https://www.g2.com/survey_responses/simplesat-review-12874198)" | | 7 | [Chattermill](https://www.g2.com/products/chattermill/reviews) | 4.4/5.0 (236 reviews) | — | "[Intuitive Feedback Analysis with Room for Deeper Insights](https://www.g2.com/survey_responses/chattermill-review-10437099)" | | 8 | [BugHerd](https://www.g2.com/products/bugherd/reviews) | 4.7/5.0 (207 reviews) | Visual website feedback with contextual bug-pinning | "[Intuitive and Easy to Adopt—Bugherd Captures Feedback Effortlessly](https://www.g2.com/survey_responses/bugherd-review-12856608)" | | 9 | [Delighted](https://www.g2.com/products/delighted/reviews) | 4.7/5.0 (59 reviews) | NPS/CSAT closed-loop feedback with multi-channel survey triggering | "[Delighted is amazing.](https://www.g2.com/survey_responses/delighted-review-9782860)" | | 10 | [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) | 4.5/5.0 (330 reviews) | Omnichannel complaint routing with auto-QA feedback | "[Streamlining Support with Kapture: A Ticketing Tool That Delivers](https://www.g2.com/survey_responses/kapture-cx-review-11200090)" | --- ## What Are the Most Common Questions About Enterprise Feedback Management Software? *AI-generated · Last updated: May 26, 2026* ### Which Enterprise Feedback Management platforms avoid steep learning curves for managers implementing team-wide solutions? Based on G2 reviews, managers looking to reduce rollout friction often mention products with intuitive interfaces, straightforward setup, and responsive support. HubSpot Service Hub is frequently described as easy to use, with connected tools that help teams get started quickly, though some reviewers note reporting can take time to learn. Simplesat reviewers also highlight simple setup, user-friendly dashboards, and responsive support during migrations and integrations. According to verified users, Chattermill is easy to start with for many teams, especially when tracking customer feedback trends, although some advanced features can still feel overwhelming. G2 reviewers mention that products with cleaner workflows and faster onboarding tend to be easier for team-wide adoption. ### How Enterprise Feedback Management adoption among customer success managers collecting survey feedback efficiently? Based on G2 reviews, adoption tends to improve when enterprise feedback tools simplify survey setup, centralize responses, and reduce manual follow-up. Customer success and support teams often mention value in platforms that make it easy to launch surveys, monitor feedback in one place, and share insights across teams. According to verified users, Simplesat stands out for straightforward survey deployment, reporting, and responsive support, while HubSpot Service Hub is often noted for connected workflows across customer-facing teams. G2 reviewers mention that adoption is stronger when the product fits existing workflows, supports integrations, and helps teams move from collecting feedback to acting on it without heavy administrative effort. ### What should marketing managers evaluate when selecting Enterprise Feedback Management for quick customer issue identification? Based on G2 reviews, marketing managers should look closely at how quickly a platform captures feedback, organizes themes, and surfaces issues without heavy manual analysis. G2 reviewers mention that tools are especially useful when they centralize feedback from multiple channels, provide dashboards that are easy to interpret, and support alerting or categorization for recurring complaints. According to verified users, analytics depth, integration with existing systems, and ease of setup also matter because they affect how fast teams can act. Reviews across products in this category repeatedly point to practical strengths such as automated reporting, trend visibility, and workflows that make it easier to spot friction points before they become larger customer experience problems. ### What most trusted Enterprise Feedback Management by customer success managers and marketing teams based on user reviews? Based on G2 reviews, trust in Enterprise Feedback Management Software usually comes from consistent usability, dependable reporting, and responsive support rather than one feature alone. Reviewers often describe trusted platforms as the ones that centralize feedback, help teams act quickly, and fit naturally into daily workflows. According to verified users, HubSpot Service Hub is valued for connected customer communication and an easy-to-follow experience, while Simplesat is praised for straightforward feedback collection and strong support. G2 reviewers also highlight Chattermill for turning large volumes of customer feedback into readable trends and actionable themes, which can help cross-functional teams stay aligned on what customers are saying. **Here are some of the top-rated products on G2:** - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) – used to centralize customer communication, surveys, ticketing, and support workflows in one connected platform - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) – used for centralized case management, omnichannel support, automation, and customer visibility across teams - [Simplesat](https://www.g2.com/products/simplesat/reviews) – used to send CSAT and NPS surveys, track real-time feedback, and support voice-of-customer reporting ### What best Enterprise Feedback Management platforms for customer success managers gathering feedback and boosting team engagement? Based on G2 reviews, the best-fit platforms for customer success managers usually combine easy feedback collection with visibility that helps teams stay aligned and responsive. Reviewers frequently mention benefits like centralized communication, simple survey workflows, and dashboards that make it easier to share customer sentiment internally. According to verified users, HubSpot Service Hub supports ticketing, shared inboxes, surveys, and team collaboration in one place, while Simplesat is often praised for easy survey setup and real-time feedback visibility. G2 reviewers also note that Chattermill helps teams turn customer comments into themes and trends, which can improve coaching, prioritization, and engagement around customer issues. **Here are some of the top-rated products on G2:** - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) – helps customer-facing teams manage surveys, ticketing, shared inboxes, and collaboration from one platform - [Simplesat](https://www.g2.com/products/simplesat/reviews) – supports quick CSAT and NPS collection with reporting that helps teams monitor customer sentiment in real time - [Chattermill](https://www.g2.com/products/chattermill/reviews) – helps teams analyze large volumes of feedback, spot recurring themes, and connect insights to improvement efforts ### What highest rated Enterprise Feedback Management for solving recurring customer issues and tracking support requests? Based on G2 reviews, HubSpot Service Hub appears as the strongest fit here because reviewers consistently describe it as centralizing tickets, customer communication, and support workflows in a way that makes recurring issues easier to spot and manage. According to verified users, teams use it to organize shared inboxes, route requests, track renewals, automate support work, and keep customer information in one place. G2 reviewers mention that reporting and some advanced configurations can still take time to learn, but they regularly highlight its value for streamlined support operations, clear visibility, and faster issue follow-up. Other reviewed products also support feedback tracking, but HubSpot Service Hub shows the broadest recent review presence for this use case. ### Which Enterprise Feedback Management tools automate survey distribution and improve customer engagement collection speed? Based on G2 reviews, products in this category improve collection speed when they automate survey sends, simplify integrations, and keep results visible in real time. Simplesat reviewers frequently mention easy survey deployment, link-based sharing, responsive support, and integrations that help teams collect CSAT and NPS feedback with less manual work. HubSpot Service Hub is also described as useful for surveys, shared inboxes, and connected customer communication, helping teams gather responses as part of broader service workflows. According to verified users, tools that reduce setup friction and centralize responses help teams move faster, while dashboards and alerts make it easier to keep customer engagement efforts active without constant manual follow-up. ### Which Enterprise Feedback Management solutions turn raw feedback into actionable insights with in-depth analytics? Based on G2 reviews, the strongest solutions for this need are the ones that organize large volumes of comments into themes, trends, and dashboards that teams can act on quickly. Chattermill reviewers often mention clear visualizations, categorization, sentiment analysis, and the ability to combine multiple feedback sources into one view. Simplesat is also praised for reporting, dashboards, and real-time visibility into customer sentiment, especially for survey-driven programs. According to verified users, ReputationStacker stands out for reporting, comparisons, and filters that help multi-location teams turn review and feedback data into operational improvements. G2 reviewers mention that actionable analytics matter most when they reduce manual review and make patterns easy to share across teams. ### How Enterprise Feedback Management solutions closing the intent-action gap by identifying why customers drop inquiry forms? Based on G2 reviews, this use case is strongest when a platform combines direct feedback with journey context so teams can see where friction happens and why. YourCX reviewers specifically describe using the platform to identify where customers drop off in inquiry and booking flows, then connect those moments to survey responses for faster root-cause analysis. G2 reviewers mention that this kind of visibility helps teams move from assumptions to evidence-based improvements. According to verified users, platforms that blend behavior signals, segmentation, and structured feedback are especially useful for reducing abandonment and improving digital touchpoints because they show both what users did and what they felt during the journey. ### What Enterprise Feedback Management software most relied on by customer success managers for ticket management and response tracking? Based on G2 reviews, customer success teams rely most on software that combines ticket visibility, communication history, and response tracking in one place. HubSpot Service Hub is commonly described as a central hub for ticketing, shared inboxes, live chat, and coordinated follow-up, which helps teams stay organized and avoid scattered conversations. Agentforce Service is also frequently mentioned for case management, omnichannel support, automation, and consolidated customer data that supports service operations at scale. According to verified users, dependable response tracking matters most when teams need clear ownership, faster handoffs, and a shared view of customer history. G2 reviewers mention these capabilities repeatedly as core reasons teams depend on these platforms. ## G2 Grid® for Enterprise Feedback Management Software ![G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-feedback-management/grids.png?focus%5B%5D=5494&focus%5B%5D=57328&focus%5B%5D=15310&focus%5B%5D=23848&focus%5B%5D=73862&focus%5B%5D=61042&focus%5B%5D=19895&focus%5B%5D=6536) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), HubSpot Service Hub, AskNicely, Glassbox, ReputationStacker, Simplesat, Chattermill, and BugHerd. Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=hubspot-service-hub&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=reputationstacker&focus%5B%5D=simplesat&focus%5B%5D=chattermill&focus%5B%5D=bugherd) ## How Many Enterprise Feedback Management Software Products Does G2 Track? **Total Products under this Category:** 273 ### Category Stats (Jul 2026) - **Average Rating**: 4.5/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Recollective (+0.69%) - Among all products in this category, Recollective recorded the largest rating increase compared to last month *Last updated: July 12, 2026* ## How Does G2 Rank Enterprise Feedback Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 24,500+ Authentic Reviews - 273+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Enterprise Feedback Management Software Is Best for Your Use Case? - **Leader:** [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - **Highest Performer:** [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) - **Easiest to Use:** [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) - **Top Trending:** [Unwrap.ai](https://www.g2.com/products/unwrap-ai/reviews) - **Best Free Software:** [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) --- **Sponsored** ### Canny Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=32&secure%5Bchosen_at%5D=2026-07-12T12%3A48%3A07Z&secure%5Bdisplayable_resource_id%5D=32&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=32&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=38122&secure%5Bresource_id%5D=32&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-feedback-management%3Fpage%3D2&secure%5Btoken%5D=5a68c96f45e10c9223c3ea0c07576496050e335c649f65db622aaf43aea0a574&secure%5Burl%5D=https%3A%2F%2Fcanny.io%2Fregister%3Futm_campaign%3Dg2-cpc-sponsored-placement%26utm_medium%3Dcpc%26utm_source%3Dg2&secure%5Burl_type%5D=free_trial) --- ## What Are the Top-Rated Enterprise Feedback Management Software Products in 2026? ### 1. [RateMyService](https://www.g2.com/products/ratemyservice/reviews) RateMyService 💖 is a customer satisfaction (CSAT) solution designed to help businesses insert surveys 😡😐😁 in agent or staff email 📧 signatures. Our website can be found here: https://www.ratemyservice.io/ It was built for any business that does sales/support activities and/or communicates to their customers via email. See it in action here: https://youtu.be/K7Y253qRq-U 1️⃣ Sales Teams 2️⃣ Customer Support Teams 3️⃣ Reservation Teams 4️⃣ Admin Teams ------FEATURES------ ⭕ Highly customizable survey ⭕ Quickly add users with G-Suite & Office 365 integrations or by using CSV ⭕ Email notifications for completed customer surveys ⭕ Easy to read reporting/dashboard -------BENEFITS------- ✅ Celebrate awesomeness 🚀 - Identify your top staff performers and celebrate their awesomeness! ✅ Remove "dead wood" 🌳 - Quickly identify your worst performers and help them grow! ✅ Peace of mind 🦄 - Your customers can instantly connect with a manager when balls are dropped. ✅ Time saver ⏱️ - No more need to monitor/inspect your staff mailboxes. ✅ Become better 📈 - Watch your team "fly higher" as a result of an email signature CSAT. **Average Rating:** 4.9/5.0 **Total Reviews:** 10 **How Do G2 Users Rate RateMyService?** - **Ease of Use:** 10.0/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.6/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind RateMyService?** - **Seller:** [Rate My Service](https://www.g2.com/sellers/rate-my-service) - **Year Founded:** 2021 - **HQ Location:** Milnerton, ZA - **LinkedIn® Page:** https://www.linkedin.com/company/rate-my-service/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 90% Small-Business, 10% Mid-Market #### What Are Recent G2 Reviews of RateMyService? **"[Nearly Perfect: My Honest Take on RateMyService](https://www.g2.com/survey_responses/ratemyservice-review-8909881)"** **Rating:** 4.5/5.0 stars *— Joey T.* [Read full review](https://www.g2.com/survey_responses/ratemyservice-review-8909881) --- **"[Tool for customer Feedback](https://www.g2.com/survey_responses/ratemyservice-review-8526366)"** **Rating:** 5.0/5.0 stars *— Jagmeet S.* [Read full review](https://www.g2.com/survey_responses/ratemyservice-review-8526366) --- #### What Are G2 Users Discussing About RateMyService? - [What is RateMyService used for?](https://www.g2.com/discussions/what-is-ratemyservice-used-for) ### 2. [SurveyMe](https://www.g2.com/products/surveyme/reviews) SurveyMe helps business owners minimize risk by using mobile surveys and instant rewards to gather real-time feedback from customers. **Average Rating:** 3.9/5.0 **Total Reviews:** 12 **How Do G2 Users Rate SurveyMe?** - **Ease of Use:** 7.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.9/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 6.7/10 (Category avg: 8.9/10) **Who Is the Company Behind SurveyMe?** - **Seller:** [SurveyMe](https://www.g2.com/sellers/surveyme) - **Year Founded:** 2010 - **HQ Location:** Troy, Michigan - **Twitter:** @SurveyMe (783 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 58% Mid-Market, 42% Enterprise #### What Are Recent G2 Reviews of SurveyMe? **"[Real-time customer feedback.](https://www.g2.com/survey_responses/surveyme-review-4301112)"** **Rating:** 4.5/5.0 stars *— vasu m.* [Read full review](https://www.g2.com/survey_responses/surveyme-review-4301112) --- **"[Survey and Win](https://www.g2.com/survey_responses/surveyme-review-2139323)"** **Rating:** 4.5/5.0 stars *— Tola E.* [Read full review](https://www.g2.com/survey_responses/surveyme-review-2139323) --- ### 3. [Informizely](https://www.g2.com/products/informizely/reviews) Informizely is a leader in qualitative web analytics solutions. By capturing feedback from your online visitors through non-obtrusive surveys, learn the 'why' behind user behavior. Unlock actionable insights for conversion optimization, UX research and customer profiling. Our survey panels seamlessly integrates in the style of your website through beautiful sliding widgets. Advanced targeting features drive up conversion rates up to 70%. Surveys can be build with a drag and drop survey builder, consisting of multiple survey pages, and multiple questions of various types. Built-in reporting and interactive analytics tools, such as smart filtering and Text Analysis allow for understanding sentiment and categorization of free text. Integration with Google Analytics enables creation of Custom Segments for further comparison or campaigning. APIs are available for further customization and real-time reporting. **Average Rating:** 4.5/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Informizely?** - **Ease of Use:** 8.1/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.8/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 7.5/10 (Category avg: 8.9/10) **Who Is the Company Behind Informizely?** - **Seller:** [Informizely](https://www.g2.com/sellers/informizely) - **Year Founded:** 2014 - **HQ Location:** Amsterdam, North Holland - **Twitter:** @Insitez_ (2 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10377094/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 69% Mid-Market, 23% Small-Business #### What Are Informizely's Pros and Cons? **Pros:** - Feedback (4 reviews) - Survey Creation (3 reviews) **Cons:** - Poor UI (1 reviews) - Survey Issues (1 reviews) ### What Do G2 Reviewers Say About Informizely? *AI-generated summary from verified user reviews* **Pros:** - Users value the **customer feedback collection** of Informizely, enhancing service quality and understanding user experience effectively. - Users value the **easy survey creation** with Informizely, enabling efficient feedback collection to enhance customer insights. **Cons:** - Users struggle with the **poor UI** of Informizely, especially on mobile devices, leading to a less satisfactory experience. - Users experience **survey fatigue** due to frequent feedback requests, leading to lower engagement and diminished returns on investment. #### What Are Recent G2 Reviews of Informizely? **"[The collection of customer feedbacks for business improvements](https://www.g2.com/survey_responses/informizely-review-11021694)"** **Rating:** 4.0/5.0 stars *— Deepak K.* [Read full review](https://www.g2.com/survey_responses/informizely-review-11021694) --- **"[Informizely helps is improving service quality and customer experience](https://www.g2.com/survey_responses/informizely-review-10947827)"** **Rating:** 4.5/5.0 stars *— Shaik U.* [Read full review](https://www.g2.com/survey_responses/informizely-review-10947827) --- #### What Are G2 Users Discussing About Informizely? - [What is Informizely used for?](https://www.g2.com/discussions/what-is-informizely-used-for) ### 4. [SatisMeter](https://www.g2.com/products/satismeter/reviews) SatisMeter is a powerful customer feedback tool that helps you keep an eye on customer satisfaction, monitor your product performance, and answer all the questions standing between you and business growth. Utilize different survey templates (NPS, CSAT, CES) to measure satisfaction across multiple touchpoints within the customer journey, or create customized micro surveys to adjust pricing, look at product-market fit, and more. Easily create a survey, set up an event trigger, or target the audience based on their attributes. Then, set a recurring schedule, and review your feedback. Send out surveys from just about anywhere (public website, web app, email, public link, mobile SDK). And achieve anything with your feedback through a range of integrations (Intercom, Slack, Zapier, API, and more). Save time by installing via one-click Segment integration, downloading premade HTML email templates, and running surveys that can automatically switch to a user's language. Unlike many other products on the market, SatisMeter's pricing is based on your success—the number of responses rather than survey displays. SatisMeter plans are feature all-inclusive with unlimited projects, users, and surveys. Best of all, top-tier support services and easy setup make it a favorite of the world's most customer-oriented SaaS companies. So don’t wait—start collecting better customer feedback today. **Average Rating:** 4.7/5.0 **Total Reviews:** 36 **How Do G2 Users Rate SatisMeter?** - **Ease of Use:** 9.7/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 7.4/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.1/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 7.9/10 (Category avg: 8.9/10) **Who Is the Company Behind SatisMeter?** - **Seller:** [SatisMeter](https://www.g2.com/sellers/satismeter) - **Year Founded:** 2014 - **HQ Location:** Prague, Czech Republic - **Twitter:** @satismeter (639 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9349139/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 69% Small-Business, 28% Mid-Market #### What Are SatisMeter's Pros and Cons? **Pros:** - Ease (1 reviews) - Ease of Use (1 reviews) **Cons:** - Exporting Issues (1 reviews) - Poor Customer Support (1 reviews) - Survey Issues (1 reviews) ### What Do G2 Reviewers Say About SatisMeter? *AI-generated summary from verified user reviews* **Pros:** - Users find the **easy-to-use interface** of SatisMeter requires minimal training for efficient utilization. - Users find the **ease of use** of SatisMeter impressive, requiring minimal training for effective utilization. **Cons:** - Users find the **exporting issues** frustrating, especially due to the cumbersome process of exporting surveys individually. - Users often face **poor customer support** , making it difficult to resolve issues and get assistance when needed. - Users are frustrated by **limited survey options** and find data export cumbersome, affecting their overall experience. #### What Are Recent G2 Reviews of SatisMeter? **"[Incredible tool](https://www.g2.com/survey_responses/satismeter-review-6968937)"** **Rating:** 5.0/5.0 stars *— Beatriz F.* [Read full review](https://www.g2.com/survey_responses/satismeter-review-6968937) --- **"[Agent for change](https://www.g2.com/survey_responses/satismeter-review-8720256)"** **Rating:** 5.0/5.0 stars *— Hein G.* [Read full review](https://www.g2.com/survey_responses/satismeter-review-8720256) --- #### What Are G2 Users Discussing About SatisMeter? - [What is the use of Satismeter?](https://www.g2.com/discussions/what-is-the-use-of-satismeter) - [What is survey Survicate?](https://www.g2.com/discussions/what-is-survey-survicate) - [What is App SatisMeter?](https://www.g2.com/discussions/what-is-app-satismeter) ### 5. [ProductMix](https://www.g2.com/products/productmix/reviews) ProductMix is a product management software that enables product teams to make data-driven decisions at every step of the product development lifecycle. Its features include AI-powered measurement of product progress, insights into customer and competitor behavior, idea collection, automated competitor analysis, prioritization of ideas in a data-driven manner, implementation of public roadmaps, and making announcements. The software aims to streamline the product development process, empowering product leaders to make the most out of their product development efforts. With ProductMix, product teams can easily keep their teams aligned for continuous product growth and bridge the gap between product leaders and their target users by allowing them to exchange insights within one platform. **Average Rating:** 4.8/5.0 **Total Reviews:** 13 **How Do G2 Users Rate ProductMix?** - **Ease of Use:** 10.0/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.4/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.4/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind ProductMix?** - **Seller:** [ProductMix](https://www.g2.com/sellers/productmix) - **Year Founded:** 2020 - **HQ Location:** Yerevan - **Twitter:** @ProductMixApp (44 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/product-mix/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 93% Small-Business #### What Are Recent G2 Reviews of ProductMix? **"[Must-have software](https://www.g2.com/survey_responses/productmix-review-4513588)"** **Rating:** 4.5/5.0 stars *— NaveenKumar N.* [Read full review](https://www.g2.com/survey_responses/productmix-review-4513588) --- **"[Increased my user satisfaction due to transparency through roadmap and direct interaction](https://www.g2.com/survey_responses/productmix-review-5318790)"** **Rating:** 4.5/5.0 stars *— Leanbe A.* [Read full review](https://www.g2.com/survey_responses/productmix-review-5318790) --- #### What Are G2 Users Discussing About ProductMix? - [What is Leanbe used for?](https://www.g2.com/discussions/what-is-leanbe-used-for) ### 6. [Dscout](https://www.g2.com/products/dscout/reviews) Dscout is an AI-powered Research Platform for capturing in-the-moment insights from high-quality participants. The world’s largest brands use Dscout to test ideas, iterate quickly, collaborate, and build confidently. Dscout helps brand and product teams conduct multi-method research like: -usability testing -concept testing -interviews -field studies -diary studies -surveys -intercepts -card sorting -and more Dscout is well-known for -High-quality participants with ID and video verification, plus access to 3 million participants via Partner Panels -A built-in Private Panel management tool (CRM) -Seamlessly supporting multiple research methods in one study, including multi-activity (Diary) studies -An extremely high level of service and support for all pricing tiers, with custom project support available via the special services team -Useful AI Agents for planning, moderating, and analyzing research -Enterprise-grade privacy and security Dscout is mainly used by User Experience Researchers (UXRs), Product Designers, Product Managers, Market Researchers, Website Teams, E-commerce specialists, Consumer Insights, and Customer Experience Teams at Enterprise and Mid-market orgs. Some common use cases are: -competitive and market research -continuous discovery and iteration -discovery research -GenAI testing -personas and segmentation -prototyping and product design -testing and validation AI features are woven throughout the Dscout platform to users work faster, follow best practices, and uncover hidden patterns and insights. Users can choose which AI features they wish to use. All AI content is labelled, editable, and references sources when possible. **Average Rating:** 4.5/5.0 **Total Reviews:** 182 **How Do G2 Users Rate Dscout?** - **Ease of Use:** 8.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Dscout?** - **Seller:** [Dscout](https://www.g2.com/sellers/dscout) - **Company Website:** https://dscout.com - **Year Founded:** 2011 - **HQ Location:** Chicago, IL - **LinkedIn® Page:** https://www.linkedin.com/company/2438748/ (304 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** UX Researcher, Senior UX Researcher - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 58% Enterprise, 23% Mid-Market #### What Are Dscout's Pros and Cons? **Pros:** - Ease of Use (77 reviews) - Customer Support (60 reviews) - Features (44 reviews) - Helpful (28 reviews) - Participant Engagement (25 reviews) **Cons:** - Missing Features (26 reviews) - Participant Management (19 reviews) - Feature Limitations (18 reviews) - Complex Usability (15 reviews) - Limited Analysis Capabilities (15 reviews) ### What Do G2 Reviewers Say About Dscout? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Dscout, enabling quick study setup and effortless response collection. - Users appreciate the **helpful customer support** of Dscout, consistently providing timely assistance and effective communication. - Users find Dscout's **ease of use** and efficient participant recruiting features invaluable for streamlined research processes. - Users praise the **helpful support team** at dscout, enhancing their research experience and facilitating efficient project execution. - Users value the **great participant engagement** in Dscout, benefiting from easy interaction and flexible mission design. **Cons:** - Users find the **missing features** in Dscout limit effective use, leading to longer timelines and bugs during missions. - Users face challenges with **participant management** , noting issues with applicant expertise and limited panel diversity. - Users find **feature limitations** in Dscout, citing issues with exports, analysis tools, and tagging processes. - Users find the **complex usability** of Dscout challenging, with navigation and data management issues hindering their experience. - Users find the **limited analysis capabilities** of Dscout frustrating, as they struggle with video quality and data insights. #### What Are Recent G2 Reviews of Dscout? **"[Powerful Research Tool with UI Challenges](https://www.g2.com/survey_responses/dscout-review-9970505)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/dscout-review-9970505) --- **"[Effortless Research with Comprehensive Data Capture](https://www.g2.com/survey_responses/dscout-review-12371882)"** **Rating:** 5.0/5.0 stars *— Alexandra S.* [Read full review](https://www.g2.com/survey_responses/dscout-review-12371882) --- #### What Are G2 Users Discussing About Dscout? - [Is dscout mobile only?](https://www.g2.com/discussions/is-dscout-mobile-only) - 1 comment - [How does dscout app work?](https://www.g2.com/discussions/how-does-dscout-app-work) - 1 comment - [What is the dscout app?](https://www.g2.com/discussions/what-is-the-dscout-app) - 1 comment - [What does dscout do with your information?](https://www.g2.com/discussions/what-does-dscout-do-with-your-information) - 1 comment, 1 upvote ### 7. [Kapiche](https://www.g2.com/products/kapiche/reviews) Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platform doesn't require any set-up or code framing. It just works, immediately. And it lets you analyze all your customer feedback in one place. With Kapiche, you can get to insights 30x faster. That means no more waiting weeks or months to get results; you'll be able to answer questions in real-time. Easily measure the impact of themes on CX metrics, drill down quickly to identify root causes, and be notified about new trends in customer feedback. Kapiche also helps you share insights across your organization with confidence. Your teams and leadership will have easy access to explore and collaborate on your customer insights. And you’ll love how you can quickly generate impressive reports and answer ad-hoc questions on the fly. **Average Rating:** 4.7/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Kapiche?** - **Ease of Use:** 8.7/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 5.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.3/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 6.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Kapiche?** - **Seller:** [Kapiche](https://www.g2.com/sellers/kapiche) - **Year Founded:** 2016 - **HQ Location:** Fortitude Valley, QLD - **Twitter:** @kapicheofficial (251 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3832320/ (20 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Market Research - **Company Size:** 48% Mid-Market, 40% Enterprise #### What Are Kapiche's Pros and Cons? **Pros:** - Customer Insights (2 reviews) - Ease of Use (2 reviews) - Insights Generation (2 reviews) - Automation (1 reviews) - Categorization (1 reviews) **Cons:** - Accuracy Issues (1 reviews) - Connection Issues (1 reviews) - Data Management (1 reviews) - Export Limitations (1 reviews) - Insufficient Information (1 reviews) ### What Do G2 Reviewers Say About Kapiche? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **customizable dashboard** of Kapiche, enabling deeper insights with less manual effort in analysis. - Users appreciate the **ease of use** of Kapiche, benefiting from a simple setup and customizable dashboards for data analysis. - Users appreciate the **deep insights generation** from Kapiche, streamlining analysis of customer feedback effectively and efficiently. - Users appreciate the **automation capabilities** of Kapiche, simplifying data analysis and providing tailored insights effortlessly. - Users value the **effective categorization** features of Kapiche, enabling deeper insights with ease and precision. **Cons:** - Users find the **accuracy issues** with data labels in Kapiche frustrating, leading to reliance on alternative tools for clarity. - Users report frequent **connection issues** with Kapiche that disrupt data integration and affect overall usability. - Users find the **data labels often overlap** , making the quadrant map widget difficult to read and use effectively. - Users find the **export limitations** of Kapiche frustrating, as data labels overlap and hinder usability in reports. - Users struggle with **insufficient information** in the quadrant map widget due to overlapping data labels, limiting usability. #### What Are Recent G2 Reviews of Kapiche? **"[Agile VOC Insights Tool](https://www.g2.com/survey_responses/kapiche-review-10374946)"** **Rating:** 5.0/5.0 stars *— Makaela M.* [Read full review](https://www.g2.com/survey_responses/kapiche-review-10374946) --- **"[Invaluable Insights and Seamless Setup with Kapiche](https://www.g2.com/survey_responses/kapiche-review-11988150)"** **Rating:** 5.0/5.0 stars *— Steffi B.* [Read full review](https://www.g2.com/survey_responses/kapiche-review-11988150) --- #### What Are G2 Users Discussing About Kapiche? - [What is Kapiche used for?](https://www.g2.com/discussions/what-is-kapiche-used-for) ### 8. [OneDirect Feedback Cloud](https://www.g2.com/products/onedirect-feedback-cloud/reviews) OneDirect is India’s leading Customer Experience Management Company. Built for enterprises, its technology enables hyper-personalized and contextual marketing to an audience of one. The product crunches terabytes of big data consisting of proprietary/publicly available data and uses machine learning to profile individual customers. Rich reporting and insights from OneDirect help brands get the pulse of their business in real time. **Average Rating:** 4.4/5.0 **Total Reviews:** 9 **How Do G2 Users Rate OneDirect Feedback Cloud?** - **Ease of Use:** 8.8/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind OneDirect Feedback Cloud?** - **Seller:** [OneDirect](https://www.g2.com/sellers/onedirect) - **Year Founded:** 2013 - **HQ Location:** Bangalore, IN - **Twitter:** @Onedirectcx (460 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6642851 (55 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 40% Small-Business #### What Are Recent G2 Reviews of OneDirect Feedback Cloud? **"[Onedirect feedback cloud review](https://www.g2.com/survey_responses/onedirect-feedback-cloud-review-8970238)"** **Rating:** 5.0/5.0 stars *— Anand k.* [Read full review](https://www.g2.com/survey_responses/onedirect-feedback-cloud-review-8970238) --- **"[Ticket management system is Adorable](https://www.g2.com/survey_responses/onedirect-feedback-cloud-review-8679748)"** **Rating:** 5.0/5.0 stars *— Jodie H.* [Read full review](https://www.g2.com/survey_responses/onedirect-feedback-cloud-review-8679748) --- #### What Are G2 Users Discussing About OneDirect Feedback Cloud? - [What is OneDirect Feedback Cloud used for?](https://www.g2.com/discussions/what-is-onedirect-feedback-cloud-used-for) ### 9. [Userlytics](https://www.g2.com/products/userlytics/reviews) Userlytics is a comprehensive user experience research platform designed to assist businesses and agencies in enhancing the user and customer experience across websites, applications, and prototypes. Established in 2009, Userlytics has cultivated a global participant pool of over 2 million panelists, enabling organizations to conduct both moderated and unmoderated usability studies tailored to their specific needs. This platform is particularly beneficial for those seeking to gather actionable insights into user behavior and preferences. Targeted primarily at enterprises and agencies, Userlytics serves a diverse audience that spans various industries. Its scalable pricing model allows organizations to engage as many or as few participants as necessary, making it adaptable for projects of any size. This flexibility is crucial for businesses looking to optimize their digital interfaces and ensure they meet user expectations effectively. Userlytics is particularly useful for product managers, UX designers, and marketing teams who are focused on refining their offerings based on real user feedback. One of the standout features of Userlytics is its ability to facilitate both moderated and unmoderated usability testing. This means that users can choose to observe participants in real-time or gather insights from recorded sessions, depending on their research objectives. To accelerate this research process, Userlytics integrates powerful artificial intelligence capabilities, including AI Annotations and comprehensive AI UX Analysis, which help teams rapidly extract meaningful patterns and insights from qualitative data. Furthermore, the platform is actively expanding its innovative toolkit, with synthetic personas and AI-moderated interviews coming soon. The platform’s extensive global panel allows for diverse demographic representation, ensuring that the feedback collected is relevant and comprehensive. Additionally, Userlytics offers optional professional services, including access to senior UX consultants based in Europe and the U.S., who can provide expert guidance and support throughout the research process. A key differentiator of Userlytics is its proprietary ULX Score, a benchmarking tool that evaluates multiple dimensions of user experience, including Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity, and Appearance. This holistic approach to measuring user experience provides clients with a 360-degree view of their product's strengths and weaknesses, enabling them to make informed decisions based on empirical data. By leveraging these insights, organizations can enhance their digital products, ultimately leading to improved user satisfaction and engagement. Overall, Userlytics stands out in the user experience research category by combining a robust participant network, flexible testing options, and expert consultancy services. This platform empowers organizations to gain valuable insights into user behavior, helping them to create more effective and user-friendly digital experiences. **Average Rating:** 4.4/5.0 **Total Reviews:** 183 **How Do G2 Users Rate Userlytics?** - **Ease of Use:** 8.2/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.9/10 (Category avg: 8.9/10) **Who Is the Company Behind Userlytics?** - **Seller:** [Userlytics](https://www.g2.com/sellers/userlytics) - **Company Website:** https://www.userlytics.com - **Year Founded:** 2009 - **HQ Location:** Miami, Florida - **Twitter:** @Userlytics (43,498 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/312385/ (125 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** UX Researcher, Senior UX Researcher - **Top Industries:** Computer Software, Financial Services - **Company Size:** 47% Mid-Market, 32% Small-Business #### What Are Userlytics's Pros and Cons? **Pros:** - Ease of Use (14 reviews) - Customer Support (12 reviews) - Easy Setup (12 reviews) - Helpful (8 reviews) - Setup Ease (7 reviews) **Cons:** - Poor Usability (5 reviews) - Not User-Friendly (4 reviews) - Poor UI Design (4 reviews) - Slow Processes (4 reviews) - Insufficient Information (3 reviews) ### What Do G2 Reviewers Say About Userlytics? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Userlytics, finding it simple to set up and integrate for testing. - Users rave about the **prompt and helpful customer support** from Userlytics, enhancing their overall experience and efficiency. - Users find the **easy setup** of Userlytics invaluable for quickly gathering feedback and enhancing product design decisions. - Users value the **helpful customer support** from Userlytics, enhancing their overall positive experience and project outcomes. - Users find the **setup process easy** , thanks to the user-friendly interface and clear instructions for beginners. **Cons:** - Users criticize the **poor usability** of Userlytics, finding the interface outdated, confusing, and challenging to navigate. - Users find the **interface not user-friendly** , often describing it as cumbersome, outdated, and difficult to navigate. - Users criticize the **poor UI design** of Userlytics, finding it outdated, confusing, and difficult to navigate. - Users find the **slow processes** of Userlytics frustrating, often citing non-intuitive design and cumbersome workflows. - Users face **insufficient information** due to language limitations and analytics features, hindering effective appointment management and insights. #### What Are Recent G2 Reviews of Userlytics? **"[AI Features and Fast Service Are Game Changers](https://www.g2.com/survey_responses/userlytics-review-12631356)"** **Rating:** 5.0/5.0 stars *— Rosalie D.* [Read full review](https://www.g2.com/survey_responses/userlytics-review-12631356) --- **"[Unparalleled User Testing, Exceptional Insights](https://www.g2.com/survey_responses/userlytics-review-12855201)"** **Rating:** 5.0/5.0 stars *— Erin S.* [Read full review](https://www.g2.com/survey_responses/userlytics-review-12855201) --- #### What Are G2 Users Discussing About Userlytics? - [How do I use userlytics?](https://www.g2.com/discussions/how-do-i-use-userlytics) - [Is userlytics com real or fake?](https://www.g2.com/discussions/is-userlytics-com-real-or-fake) - [What is userlytics recorder?](https://www.g2.com/discussions/what-is-userlytics-recorder) - [How much can you make from userlytics?](https://www.g2.com/discussions/how-much-can-you-make-from-userlytics) ### 10. [Upvoty](https://www.g2.com/products/upvoty/reviews) User feedback tool with feature voting, product roadmap, and changelog to make better product decisions and inform your customers. **Average Rating:** 2.7/5.0 **Total Reviews:** 8 **How Do G2 Users Rate Upvoty?** - **Ease of Use:** 6.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 7.3/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.9/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 7.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Upvoty?** - **Seller:** [Upvoty](https://www.g2.com/sellers/upvoty) - **Year Founded:** 2018 - **HQ Location:** Eindhoven, NL - **Twitter:** @upvoty (1,616 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18586176 (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Upvoty's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Easy Setup (1 reviews) **Cons:** - Credit Issues (1 reviews) ### What Do G2 Reviewers Say About Upvoty? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **excellent customer support** from Upvoty, enhancing their overall experience and loyalty to the product. - Users find the **easy setup** of Upvoty convenient, though some mention a confusing dashboard experience. **Cons:** - Users report **dishonest billing practices** , with unnotified price changes and difficulties in cancellation, leading to ongoing charges. #### What Are Recent G2 Reviews of Upvoty? **"[Easiest tool to integrate for REACT developers](https://www.g2.com/survey_responses/upvoty-review-11324111)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/upvoty-review-11324111) --- **"[The best feedback software for the best price currently](https://www.g2.com/survey_responses/upvoty-review-10694560)"** **Rating:** 5.0/5.0 stars *— Dana L.* [Read full review](https://www.g2.com/survey_responses/upvoty-review-10694560) --- #### What Are G2 Users Discussing About Upvoty? - [What is Upvoty used for?](https://www.g2.com/discussions/what-is-upvoty-used-for) ### 11. [VWO Insights - Web](https://www.g2.com/products/vwo-insights-web/reviews) Find the unmet needs of your website visitors with VWO Insights - Web. Our powerful and precise behavior analytics engine, VWO Insights - Web, helps you identify bottlenecks and opportunities in your website visitors' purchase journeys. VWO Insights - Web stands apart as the only visitor behavior analytics solution in the market that offers a connected view of visitor behavior analytics, capturing the complete journey of website users. This unique capability allows businesses to access session recordings of every user visit, providing unprecedented insight into visitor interactions. Additionally, VWO Web Insights encompasses of four powerful tools – heatmaps, session recordings, surveys, and form field analytics – into a single, cohesive product. Our advanced segmentation filters let you hone in on specific user groups by device type, operating system, geography, user status (new or returning), language, and more. Custom event filters give you the power to track and analyze visitor actions during key moments in your website, providing the context you need to optimize the visitor experience. These insights drive informed decision-making, ultimately reducing churn and lifting conversion rates. Privacy is paramount; we ensure your data collection complies with GDPR, SOC2, and other privacy standards. Learn about our privacy practices at VWO Privacy Principles - https://vwo.com/compliance/privacy-principles/ **Average Rating:** 4.2/5.0 **Total Reviews:** 61 **How Do G2 Users Rate VWO Insights - Web?** - **Ease of Use:** 8.3/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.3/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind VWO Insights - Web?** - **Seller:** [Wingify](https://www.g2.com/sellers/wingify) - **Year Founded:** 2010 - **HQ Location:** New Delhi - **Twitter:** @wingify (7,336 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1775796/ (478 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Internet - **Company Size:** 53% Mid-Market, 32% Small-Business #### What Are VWO Insights - Web's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Features (2 reviews) - AI Integration (1 reviews) - Analytics (1 reviews) - Automation (1 reviews) **Cons:** - Limited Features (2 reviews) - Complexity Issues (1 reviews) - Customization Difficulty (1 reviews) - Expensive (1 reviews) - Filtering Issues (1 reviews) ### What Do G2 Reviewers Say About VWO Insights - Web? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of VWO Insights, finding the interface and integration seamless and straightforward. - Users appreciate the **easy-to-use interface and advanced features** of VWO Insights, enhancing their analysis capabilities. - Users value the **AI integration for summarizing recordings** , enhancing their ability to analyze user interactions effectively. - Users appreciate the **AI-driven summaries** and the convenience of funnels and heatmaps in VWO Insights. - Users value the **automation features** of VWO Insights, particularly AI-driven summaries of recordings for enhanced efficiency. **Cons:** - Users find the **limited features** of VWO Insights restrictive, especially in survey options and recording viewability. - Users find the **complexity issues** of VWO Insights challenging, particularly when handling multiple customizations. - Users find the **customization difficulty** challenging, especially when multiple adjustments lead to a clumsy editing experience. - Users find the **pricing tiering excessive** and desire more flexibility without needing the Enterprise version for basic features. - Users express frustration over **filtering issues** , particularly with limited options for survey templates and viewing recordings. #### What Are Recent G2 Reviews of VWO Insights - Web? **"[Easy to Use, Simple to Integrate, and Packed with Relevant Insights](https://www.g2.com/survey_responses/vwo-insights-web-review-12463452)"** **Rating:** 4.0/5.0 stars *— aman g.* [Read full review](https://www.g2.com/survey_responses/vwo-insights-web-review-12463452) --- **"[Easy to use](https://www.g2.com/survey_responses/vwo-insights-web-review-11166047)"** **Rating:** 4.5/5.0 stars *— Marcella v.* [Read full review](https://www.g2.com/survey_responses/vwo-insights-web-review-11166047) --- #### What Are G2 Users Discussing About VWO Insights - Web? - [What is VWO Insights used for?](https://www.g2.com/discussions/what-is-vwo-insights-used-for) ### 12. [TruRating](https://www.g2.com/products/trurating/reviews) TruRating is a revolutionary solution that quickly connects businesses to the once silent majority. It ties customer feedback to transaction and basket data by gathering ratings at the point of payment. The power of one question generates industry- leading response rates (88% in-store, 59% online) giving merchants real-time access to actionable insights tied to financial performance. **Average Rating:** 4.8/5.0 **Total Reviews:** 9 **How Do G2 Users Rate TruRating?** - **Ease of Use:** 9.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.6/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.7/10 (Category avg: 8.9/10) **Who Is the Company Behind TruRating?** - **Seller:** [TruRating](https://www.g2.com/sellers/trurating) - **Year Founded:** 2014 - **HQ Location:** London, GB - **Twitter:** @TruRating (1,107 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/trurating/ (48 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail - **Company Size:** 100% Enterprise #### What Are TruRating's Pros and Cons? **Pros:** - Customer Support (5 reviews) - Ease of Use (4 reviews) - Helpful (4 reviews) - Simple (3 reviews) - Customization (2 reviews) **Cons:** - Limited Flexibility (2 reviews) - Exporting Issues (1 reviews) - Export Limitations (1 reviews) - Inadequate Feedback Mechanism (1 reviews) - Insufficient Information (1 reviews) ### What Do G2 Reviewers Say About TruRating? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **outstanding customer support** from TruRating, appreciating their professionalism and quick responses to inquiries. - Users value the **user-friendly dashboard** of TruRating, ensuring easy integration and effective management of feedback. - Users appreciate the **partnership attitude** of the TruRating team, ensuring actionable insights and responsiveness to needs. - Users value the **ease of integration** with payment gateways and appreciate the simplicity of the customer prompts. - Users love the **customization options** of TruRating, enabling tailored questions that enhance customer feedback and engagement. **Cons:** - Users find **limited flexibility** in TruRating, with restricted feedback collection and admin options compared to desired autonomy. - Users desire improved **exporting options** for TruRating, seeking formats like PowerPoint and detailed report documents. - Users express a desire for enhanced **export limitations** , seeking compatibility with PowerPoint and detailed report formats. - Users are concerned about the **inadequate feedback mechanism** , causing rushed and unthoughtful responses during checkout. - Users find the **insufficient information** from limited feedback sources a drawback, but new tools are forthcoming. #### What Are Recent G2 Reviews of TruRating? **"[Real-Time Customer Feedback That Drives Immediate Coaching and Action](https://www.g2.com/survey_responses/trurating-review-12445413)"** **Rating:** 5.0/5.0 stars *— Terrence M.* [Read full review](https://www.g2.com/survey_responses/trurating-review-12445413) --- **"[Professional, Responsive Team That Truly Knows Their Stuff](https://www.g2.com/survey_responses/trurating-review-12213392)"** **Rating:** 4.5/5.0 stars *— Scott R.* [Read full review](https://www.g2.com/survey_responses/trurating-review-12213392) --- ### 13. [Merren Customer Survey Platform](https://www.g2.com/products/merren-customer-survey-platform/reviews) Merren is now an AI-Led Customer Research Platform that brings speed, scale, and depth to customer insights. At its core is Maya, our AI interviewer runs in-depth conversations that feel human over chat or voice. Maya conducts interviews across languages and time zones, at a scale. Maya designs instant discussion guides, runs multilingual interviews and analyzes responses. Within hours, you receive transcripts, themes, sentiment, and audio or video snippets. Empower researchers and marketers to make smarter product and marketing decisions, faster. Maya doesn’t replace human researchers; she augments them. Maya is launching in early access and we’d love your feedback. **Average Rating:** 4.8/5.0 **Total Reviews:** 28 **How Do G2 Users Rate Merren Customer Survey Platform?** - **Ease of Use:** 9.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 7.5/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.3/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Merren Customer Survey Platform?** - **Seller:** [Merren](https://www.g2.com/sellers/merren) - **Year Founded:** 2001 - **HQ Location:** Austin - **Twitter:** @MerrenIO (5 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/merren-io (6 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Media Production - **Company Size:** 64% Small-Business, 36% Mid-Market #### What Are Merren Customer Survey Platform's Pros and Cons? **Pros:** - Feedback (3 reviews) - Ease of Use (2 reviews) - Survey Creation (2 reviews) - Time-saving (2 reviews) - Customer Insights (1 reviews) **Cons:** - Limited Templates (2 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Merren Customer Survey Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **flexibility and integration** of Merren, enhancing customer engagement and streamlining feedback collection. - Users appreciate the **ease of use** of Merren Customer Survey Platform, making survey setup and customization a breeze. - Users value the **easy survey creation and customization** features of Merren, significantly enhancing response rates and engagement. - Users note the **time-saving convenience** of Merren, allowing faster feedback collection and efficient insights gathering. - Users value the **customer insights** from Merren, benefiting from improved response rates and quick feedback collection. **Cons:** - Users suggest that the platform offers **limited template options** , urging for more customizable choices to enhance usability. - Users desire **more customized templates** in the Merren Customer Survey Platform to enhance their experience with the tool. #### What Are Recent G2 Reviews of Merren Customer Survey Platform? **"[Real-Time Customer Insights Made Easy with Merren.io](https://www.g2.com/survey_responses/merren-customer-survey-platform-review-10470497)"** **Rating:** 5.0/5.0 stars *— Joe B.* [Read full review](https://www.g2.com/survey_responses/merren-customer-survey-platform-review-10470497) --- **"[Improved Response Rate on Feedback Forms](https://www.g2.com/survey_responses/merren-customer-survey-platform-review-10307241)"** **Rating:** 4.5/5.0 stars *— Rutuja M.* [Read full review](https://www.g2.com/survey_responses/merren-customer-survey-platform-review-10307241) --- ### 14. [Quality Driven Software](https://www.g2.com/products/quality-driven-software/reviews) Quality Driven Software helps labor service business owners scale their businesses with a streamlined, data rich customer survey. **Average Rating:** 5.0/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Quality Driven Software?** - **Ease of Use:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Quality Driven Software?** - **Seller:** [Quality Driven Software](https://www.g2.com/sellers/quality-driven-software) - **Year Founded:** 2015 - **HQ Location:** N/A - **Twitter:** @_qualitydriven (1 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16171216 (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 83% Small-Business, 17% Mid-Market #### What Are Recent G2 Reviews of Quality Driven Software? **"[Most engaging survey software I've used](https://www.g2.com/survey_responses/quality-driven-software-review-676390)"** **Rating:** 5.0/5.0 stars *— Sara M T.* [Read full review](https://www.g2.com/survey_responses/quality-driven-software-review-676390) --- **"[A Must-Have for Cleaning Businesses ](https://www.g2.com/survey_responses/quality-driven-software-review-2429586)"** **Rating:** 5.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/quality-driven-software-review-2429586) --- #### What Are G2 Users Discussing About Quality Driven Software? - [What is Quality Driven Software used for?](https://www.g2.com/discussions/what-is-quality-driven-software-used-for) ### 15. [Recollective](https://www.g2.com/products/recollective/reviews) The Recollective Qualitative Research and Insight Community platform combines the strategic value of engaged communities with the depth of qualitative research, all powerfully assisted by AI. As a trusted leader in online qualitative research, Recollective empowers brands with flexible solutions for projects of any size or duration, from quick 3-day pop-up studies to long-term communities spanning months or years. Recognized in the GRIT Top 50 for six consecutive years, Recollective is the go-to platform for both agencies and brands, including C+R Research, Adelphi, Experian, Big Village, Mattel and Nikon. With advanced AI features like Ask AI for rapid analysis, AI-moderated interviews and Automatic Translations, Recollective accelerates insight generation, helping you launch, learn and adapt your study effectively and efficiently. Applications include Insight Communities, Concept Testing, Behavioural Studies, Customer Feedback, Advisory & Consultation, Co-Creation and Ideation, Employee Satisfaction and Ethnographic projects. For more details, please visit Recollective.com. Key benefits include: Better Data Quality: in-depth responses, peer interaction and “in the moment” research tools Stronger Engagement: intuitive interface, access from any device and a familiar social networking experience Faster Results: same-day setup and deployment of studies, real-time monitoring, instant community feedback, instant transcription and and AI-driven analysis Greater Value: eliminate or reduce recruiting costs, reuse past activities, reduce time spent moderating and analysing. **Average Rating:** 4.5/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Recollective?** - **Ease of Use:** 9.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Recollective?** - **Seller:** [Recollective](https://www.g2.com/sellers/recollective) - **Year Founded:** 1998 - **HQ Location:** Ottawa, Ontario, Canada - **Twitter:** @RecollectiveInc (792 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/recollective/ (109 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Market Research - **Company Size:** 47% Enterprise, 32% Mid-Market #### What Are Recollective's Pros and Cons? **Pros:** - Customizability (1 reviews) - Customization (1 reviews) - Ease of Creation (1 reviews) - Features (1 reviews) - Organizational Tools (1 reviews) ### What Do G2 Reviewers Say About Recollective? *AI-generated summary from verified user reviews* **Pros:** - Users value the **customizability** of Recollective, enabling tailored organization and content creation for their projects. - Users value the **customization options** in Recollective, enabling tailored video clips and organized themes for easier analysis. - Users value the **ease of creation** in Recollective, enabling seamless transcript scanning and theme organization. - Users value the **transcript scanning and text highlighting features** , enhancing video clip creation and thematic organization. - Users value the **organizational tools** of Recollective, enabling efficient transcript scanning, text highlighting, and thematic arrangement. #### What Are Recent G2 Reviews of Recollective? **"[AI-Enhanced Insights, Needs Better Data Import](https://www.g2.com/survey_responses/recollective-review-12671838)"** **Rating:** 5.0/5.0 stars *— Lucia D.* [Read full review](https://www.g2.com/survey_responses/recollective-review-12671838) --- **"[Flexible, Modern Platform Backed by an Exceptionally Supportive Team](https://www.g2.com/survey_responses/recollective-review-12670966)"** **Rating:** 5.0/5.0 stars *— Erin K.* [Read full review](https://www.g2.com/survey_responses/recollective-review-12670966) --- #### What Are G2 Users Discussing About Recollective? - [What does Recollective do?](https://www.g2.com/discussions/recollective-what-does-recollective-do) - [What does Recollective do?](https://www.g2.com/discussions/what-does-recollective-do) - [What are the features of Recollective?](https://www.g2.com/discussions/what-are-the-features-of-recollective) - [What is Recollective platform?](https://www.g2.com/discussions/what-is-recollective-platform) - [What is Recollective used for?](https://www.g2.com/discussions/what-is-recollective-used-for) ### 16. [Remesh](https://www.g2.com/products/remesh/reviews) Remesh gives researchers the power to engage live with consumers at scale—uncovering rich insights in minutes to drive smarter, faster decisions. Engage hundreds or thousands of participants in dynamic conversations and gather meaningful insights instantly. With advanced AI analytics and unique consensus metrics, Remesh delivers the answers you need in days, not weeks—helping you move faster and make confident, data-driven decisions. **Average Rating:** 4.2/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Remesh?** - **Ease of Use:** 8.5/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 6.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Remesh?** - **Seller:** [Remesh](https://www.g2.com/sellers/remesh) - **Year Founded:** 2013 - **HQ Location:** New York, US - **Twitter:** @teamremesh (1,321 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/remesh-inc-/ (77 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Enterprise, 25% Mid-Market #### What Are Remesh's Pros and Cons? **Pros:** - Ease (1 reviews) - Easy Setup (1 reviews) - Research Efficiency (1 reviews) **Cons:** - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Remesh? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** for setting up and comparing questions in research studies. - Users appreciate the **easy setup** of Remesh, finding it simple to create and compare questions for research studies. - Users value the **research efficiency** of Remesh, noting its ease for both quantitative and qualitative studies. **Cons:** - Users note the **limited customization** options for welcome messages, impacting user experience and flexibility. #### What Are Recent G2 Reviews of Remesh? **"[Love the quant and qual research tool](https://www.g2.com/survey_responses/remesh-review-7613758)"** **Rating:** 4.5/5.0 stars *— Steven P. G.* [Read full review](https://www.g2.com/survey_responses/remesh-review-7613758) --- **"[Amazing mix methodology platform](https://www.g2.com/survey_responses/remesh-review-7845012)"** **Rating:** 5.0/5.0 stars *— Yogesh C.* [Read full review](https://www.g2.com/survey_responses/remesh-review-7845012) --- #### What Are G2 Users Discussing About Remesh? - [What is Remesh conversation?](https://www.g2.com/discussions/remesh-what-is-remesh-conversation) - [What is Remesh conversation?](https://www.g2.com/discussions/what-is-remesh-conversation) - [What is Remesh AI?](https://www.g2.com/discussions/remesh-what-is-remesh-ai) - [What is Remesh AI?](https://www.g2.com/discussions/what-is-remesh-ai) - [What is Remesh platform?](https://www.g2.com/discussions/remesh-what-is-remesh-platform) ### 17. [Verint CX Automation](https://www.g2.com/products/verint-cx-automation/reviews) Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center. **Average Rating:** 4.3/5.0 **Total Reviews:** 47 **How Do G2 Users Rate Verint CX Automation?** - **Ease of Use:** 8.6/10 (Category avg: 9.1/10) **Who Is the Company Behind Verint CX Automation?** - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Company Website:** https://www.verint.com/ - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint (7,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/verint (4,343 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 48% Enterprise, 38% Mid-Market #### What Are Verint CX Automation's Pros and Cons? **Pros:** - AI Technology (5 reviews) - Ease of Use (5 reviews) - Efficiency (3 reviews) - Features (3 reviews) - Integrations (3 reviews) **Cons:** - Complexity (4 reviews) - Integration Issues (4 reviews) - Learning Curve (4 reviews) - AI Limitations (1 reviews) - Difficult Implementation (1 reviews) ### What Do G2 Reviewers Say About Verint CX Automation? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use and advanced AI capabilities** of Verint CX Automation, enhancing process efficiency and insights. - Users value the **ease of use** of Verint CX Automation, enhancing both customer experience and accessibility for employees. - Users value the **efficiency** of Verint CX Automation, appreciating its seamless implementation and user-friendly reporting capabilities. - Users praise the **innovative features** of Verint CX Automation, enhancing operations with user-friendly tools and outstanding insights. - Users value the **extensive integration options** of Verint CX Automation, enhancing their overall operational flexibility and effectiveness. **Cons:** - Users find the **complexity of integration** and feature range can be overwhelming and cumbersome at times. - Users report frequent **integration issues** with Verint CX Automation, making it hard to connect with existing tools effectively. - Users note a significant **learning curve** with Verint CX Automation, impacting initial administration and management efficiency. - Users highlight the **inaccurate transcription** of Verint CX Automation, which often leads to misunderstandings and inefficiencies. - Users face **difficult implementation** challenges with Verint CX Automation, especially in integrating legacy systems and staff education. #### What Are Recent G2 Reviews of Verint CX Automation? **"[Game-Changer for Knowledge Management, Needs Additional Training Support for Trainers post implementation](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)"** **Rating:** 5.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998) --- **"[Revolutionizing Our Branch Operations with Verint CX Automation](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)"** **Rating:** 4.0/5.0 stars *— Richard G.* [Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195) --- ### 18. [Wavetec](https://www.g2.com/products/wavetec/reviews) Wavetec is a multinational technology company, dedicated to the design, development, manufacturing, and implementation of Customer Flow Management & Self-Service solutions oriented to manage and improve the customer journey in banks, capital markets, healthcare, retail stores & more. In addition, Wavetec provides cutting-edge display technologies for Stock & Commodity Exchanges worldwide. The company is successfully operating as a global leader in Financial Market Displays installed at more than 35 leading stock exchanges around the world. More than 150 Enterprise clients, over 500 SME clients, and Government agencies across the world have benefited from a range of high-tech solutions offered by the organization. Wavetec consists of vast experience in transforming customer service areas of diverse industries: - Stock exchanges - Telecommunications - Brokerage houses - Airlines - Mass transit - Retail - Banks - Entertainment, and - Healthcare As an emerging tech-giant, Wavetec is known for its specialized solutions: Financial Market Displays: Dynamic indoor and outdoor LED displays for banks and financial institutions add extra value by promoting available facilities to the general public and to institutions at large. Also, high-quality stock displays and information screens help drive capital markets. Video Walls: Scalable, customizable, and large media-rich displays for an extravagant experience. It is mainly a large visualization surface consisting of multiple screens to give a dynamic and high-detailed representation. It benefits the users to stay informed and also drives profitability for the business. Queue Management Systems: Organize, Engage and Measure wait times to improve customer experience solutions. Banks, retail stores, hospitals, and government institutions transform the customer experience with advanced virtual queuing and whatsApp queuing management solutions. Customer Feedback Solutions: Opinionplus extracts and understands customer experience to help develop a customer-centric business. With the real-time feedback received, businesses can take the right action and elevate customer experience accordingly. WhatsApp Chatbot: Communicate with customers on their favorite platform. The chat interface enables you to respond automatically and simulates a human conversation on WhatsApp. It helps keep your customers engaged and connected. Appointment solutions: Onboarding made easy with web and whatsapp appointments. With online appointment solutions, businesses can organize the process for customers. Customers can connect from anywhere, and book, check in, reschedule and cancel appointments seamlessly. Digital Signage: Rich media displays, informative LED visual, digital signage solutions, and visitor guidance-oriented technological initiatives to keep the customers informed. Ranges from slim designed units to outdoor digital signage, digital signages create a memorable experience for customers at key-touch points. Self-Service Kiosks: Convenient and flexible solution for account opening, cheque depositing, and SIM dispensing. SSK lets customers find quick answers to their questions and perform tasks themselves. It is a cost-effective solution for businesses to serve customers. Spreading its wings across the world, Wavetec has established a global footprint of regional offices in Barcelona, Dubai, Mexico, Karachi, Nairobi, Riyadh, Santiago, and Peru. **Average Rating:** 4.8/5.0 **Total Reviews:** 30 **How Do G2 Users Rate Wavetec?** - **Ease of Use:** 9.3/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind Wavetec?** - **Seller:** [Wavetec](https://www.g2.com/sellers/wavetec-5643cf3d-189b-42f2-9e18-732a868b978d) - **Year Founded:** 1986 - **HQ Location:** Dubai - **LinkedIn® Page:** https://www.linkedin.com/company/wavetec/ (410 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Banking - **Company Size:** 56% Small-Business, 22% Mid-Market #### What Are Wavetec's Pros and Cons? **Pros:** - Customer Service (3 reviews) - Customer Support (3 reviews) - Response Time (2 reviews) - Appointment Management (1 reviews) - Automation (1 reviews) **Cons:** - Limited Functionality (2 reviews) - Additional Costs (1 reviews) - App Functionality (1 reviews) - Difficult Setup (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Wavetec? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **excellent customer service** from Wavetec, with fast responses and effective support for inquiries. - Users highly value the **excellent customer support** from Wavetec, with prompt responses and effective solutions for inquiries. - Users commend Wavetec's **exceptional response time** , ensuring swift support and prompt answers to inquiries and requests. - Users love the **online appointment and virtual ticketing system** , enhancing convenience for both customers and staff! - Users appreciate the **exceptional support** from Wavetec, making line queue management straightforward and efficient. **Cons:** - Users find the **limited functionality** of Wavetec frustrating, often requiring support to resolve issues during usage. - Users find the **additional costs** for Wavetec's installation challenging due to limited IT resources and extended timelines. - Users report losing **functionality** occasionally, requiring support contact, though issues are usually resolved quickly. - Users struggle with the **difficult setup** due to limited IT resources, complicating installation and extending timelines. - Users struggle with the **learning curve** as limited IT resources complicate the self-installation process and timeline. #### What Are Recent G2 Reviews of Wavetec? **"[Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!](https://www.g2.com/survey_responses/wavetec-review-11180435)"** **Rating:** 5.0/5.0 stars *— Jordanna S.* [Read full review](https://www.g2.com/survey_responses/wavetec-review-11180435) --- **"[Excellent customer service and quick response times](https://www.g2.com/survey_responses/wavetec-review-10786693)"** **Rating:** 4.5/5.0 stars *— Amy M.* [Read full review](https://www.g2.com/survey_responses/wavetec-review-10786693) --- #### What Are G2 Users Discussing About Wavetec? - [How does a queuing system work?](https://www.g2.com/discussions/how-does-a-queuing-system-work) - 1 comment - [What is electronic queue management system?](https://www.g2.com/discussions/what-is-electronic-queue-management-system) - [What is Wave Tec?](https://www.g2.com/discussions/what-is-wave-tec) - [What does wavetec do?](https://www.g2.com/discussions/what-does-wavetec-do) - 1 comment ### 19. [Crumble](https://www.g2.com/products/crumble/reviews) Crumble is here to revolutionise how companies build their products and offer services. Crumble serves as a central hub for managing customer feedback, prioritising feature requests, and communicating product developments. The software utilises advanced AI and integrates with existing customer support systems, social media platforms, and email channels to streamline feedback collection and analysis. **Average Rating:** 5.0/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Crumble?** - **Ease of Use:** 9.3/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.2/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Crumble?** - **Seller:** [Clinked](https://www.g2.com/sellers/clinked) - **Year Founded:** 2008 - **HQ Location:** Cambridge, UK - **Twitter:** @clinked (1,295 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/clinked/about (17 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Small-Business, 20% Mid-Market #### What Are Crumble's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Feedback (2 reviews) - Business Growth (1 reviews) - Customer Satisfaction (1 reviews) - Customer Support (1 reviews) **Cons:** - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Crumble? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Crumble, effectively collecting and organizing client feedback effortlessly. - Users value Crumble for its **effective feedback organization and prioritization** , enhancing client connections and business transparency. - Users appreciate how Crumble fosters **business growth** by effectively connecting with clients and prioritizing their feedback. - Users commend Crumble for its **effective organization** in managing feedback, greatly enhancing customer satisfaction. - Users value Crumble for its **efficient organization and prioritization** of customer feedback, enhancing overall satisfaction. **Cons:** - Users desire more **customization options** for Crumble, as the current features are limited and still developing. #### What Are Recent G2 Reviews of Crumble? **"[A smart way to connect your clients](https://www.g2.com/survey_responses/crumble-review-10271188)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Games* [Read full review](https://www.g2.com/survey_responses/crumble-review-10271188) --- **"[A Game-Changer for Customer Feedback Management](https://www.g2.com/survey_responses/crumble-review-9974852)"** **Rating:** 5.0/5.0 stars *— Verified User in Mechanical or Industrial Engineering* [Read full review](https://www.g2.com/survey_responses/crumble-review-9974852) --- ### 20. [Customer Value](https://www.g2.com/products/customer-value/reviews) Integrate feedback into business processes and across your organization. **Average Rating:** 4.8/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Customer Value?** - **Ease of Use:** 9.3/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.9/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.9/10 (Category avg: 8.9/10) **Who Is the Company Behind Customer Value?** - **Seller:** [MetrixLab](https://www.g2.com/sellers/metrixlab) - **Year Founded:** 1999 - **HQ Location:** Rotterdam, NL - **LinkedIn® Page:** https://www.linkedin.com/company/21991 (908 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Small-Business, 60% Mid-Market #### What Are Recent G2 Reviews of Customer Value? **"[Best Tool To Build Customer Relationship](https://www.g2.com/survey_responses/customer-value-review-9537350)"** **Rating:** 5.0/5.0 stars *— Mayank A.* [Read full review](https://www.g2.com/survey_responses/customer-value-review-9537350) --- **"[Great Experience](https://www.g2.com/survey_responses/customer-value-review-8880928)"** **Rating:** 5.0/5.0 stars *— Anurag T.* [Read full review](https://www.g2.com/survey_responses/customer-value-review-8880928) --- #### What Are G2 Users Discussing About Customer Value? - [What is Customer Value used for?](https://www.g2.com/discussions/what-is-customer-value-used-for) - 1 comment, 1 upvote ### 21. [EvaluationsHub](https://www.g2.com/products/evaluationshub/reviews) EvaluationsHub is a unified B2B SaaS platform for managing supplier performance, vendor risk, ESG compliance, and customer experience evaluations. EvaluationsHub is the extra layer on your ERP for managing the full supplier performance (Delivery, Quality, Cost, Sustainability and ESG, Risk, Innovation, Satisfaction, Performance) vendor evaluations, or on top of your CRM for automating customer experience assessments in one place. It combines capabilities of Supplier Performance Management (SPM), Vendor Risk Management, and Feedback Management tools, enabling organizations to create scorecards, automate evaluations, and collect feedback from internal and external stakeholders. Designed for procurement, quality, and CX teams, EvaluationsHub supports use cases like supplier audits, vendor scorecards, customer health tracking, and ESG compliance evaluations. With built-in workflows, multi-channel survey distribution, and advanced analytics, it serves as a single hub for vendor performance management, customer feedback, and partner assessments—bridging the gap between supplier management, customer experience platforms, and project execution tools. EvaluationsHub replaces scattered spreadsheets, email-based surveys, and disconnected tools with a centralized workspace. You can manage supplier scorecards, conduct customer health assessments, launch multi-channel surveys, and run full evaluation projects from a single platform. Key features include: • Automated evaluation workflows: Push complete project templates to your stakeholders, from supplier audits to customer NPS initiatives. Assign responsibilities, collect feedback, and track progress—all in one place. • Scorecard builder: Customize performance criteria for different supplier categories or customer segments. Set weightings, attach documentation, and compare evaluations over time. Centralize all types of performance indicators and feedback sources: from surveys, documents, meetings, news, CRM or SRM data, and more. • Customer segmentation & insights: Group accounts by size, satisfaction, or strategic importance to identify patterns and take targeted actions. • Fully branded experience: Use your own custom domain, logo, colors, and sender address — deliver a white-labeled platform that looks and feels like your own. • Autopilot evaluations with full control: Set up recurring, fully customizable evaluations across suppliers, customers, or partners — automate deadlines, weights, and scoring logic while maintaining full oversight. • Analytics and dashboards: Get real-time insights into vendor compliance, customer loyalty, or project completion. Export reports or use integrations to connect to your BI tools. EvaluationsHub supports both internal and external stakeholder evaluations, helping your teams to manage everything from vendor risk management or customer journey scoring. Unlike traditional survey tools or project trackers, EvaluationsHub is purpose-built for high-impact evaluations that drive measurable outcomes. Whether you’re launching a supplier development program, tracking customer health scores, or running sustainability assessments across your value chain, EvaluationsHub gives you the structure, automation, and collaboration you need—without the chaos. **Average Rating:** 4.9/5.0 **Total Reviews:** 5 **How Do G2 Users Rate EvaluationsHub?** - **Ease of Use:** 9.3/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.2/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.6/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind EvaluationsHub?** - **Seller:** [AlléeHub](https://www.g2.com/sellers/alleehub) - **Year Founded:** 2021 - **HQ Location:** La Ferté-sous-Jouarre, FR - **LinkedIn® Page:** https://www.linkedin.com/company/vockam (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Enterprise, 40% Mid-Market #### What Are EvaluationsHub's Pros and Cons? **Pros:** - Customization (2 reviews) - Ease of Use (2 reviews) - Scalability (2 reviews) - Centralized Information (1 reviews) - Customer Experience (1 reviews) **Cons:** - Learning Curve (1 reviews) - Learning Difficulty (1 reviews) ### What Do G2 Reviewers Say About EvaluationsHub? *AI-generated summary from verified user reviews* **Pros:** - Users love the **customization options** in EvaluationsHub, enhancing client relationships and streamlining internal processes. - Users find **EvaluationsHub easy to use** , appreciating its seamless onboarding and high adoption rates for effective evaluations. - Users value the **scalability** of EvaluationsHub, which supports enterprise-level operations and enhances global productivity. - Users appreciate the **centralized information** provided by EvaluationsHub, enhancing management of evaluations and internal coordination. - Users appreciate the **centralized management** of EvaluationsHub, enhancing client relationships and internal team alignment. **Cons:** - Users note a **steep learning curve** initially, but find EvaluationsHub effective once accustomed to its features. - Users note a **learning difficulty** due to the initial complexity, but find the solution effective once mastered. #### What Are Recent G2 Reviews of EvaluationsHub? **"[Transforming Supplier Performance Management Across a Global Supply Chain](https://www.g2.com/survey_responses/evaluationshub-review-11591476)"** **Rating:** 5.0/5.0 stars *— Verified User in Chemicals* [Read full review](https://www.g2.com/survey_responses/evaluationshub-review-11591476) --- **"[Great insights on our customers](https://www.g2.com/survey_responses/evaluationshub-review-11445464)"** **Rating:** 5.0/5.0 stars *— rar@intenz.com .* [Read full review](https://www.g2.com/survey_responses/evaluationshub-review-11445464) --- ### 22. [Responster](https://www.g2.com/products/responster/reviews) Customer feedback, employee engagement, lead followup - Responster is the survey creation tool with businesses in mind. Beautiful, cross-platform surveys can be easily created in a drag and drop builder, and survey results are automatically uploaded and visually organized in your dashboard, with easy export to Excel or PDF capability. Surveys can be completed in any web browser, and can also run offline in a native iOS or Android app, an agile solution for feedback collection via smartphone or tablet kiosks in the office, on-site in your store(s), or at an event. **Average Rating:** 4.5/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Responster?** - **Ease of Use:** 8.7/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.4/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.4/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 7.2/10 (Category avg: 8.9/10) **Who Is the Company Behind Responster?** - **Seller:** [Trivato](https://www.g2.com/sellers/trivato) - **Year Founded:** 2009 - **HQ Location:** Stockholm, SE - **Twitter:** @trivato - **LinkedIn® Page:** https://www.linkedin.com/company/trivato/about/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 33% Small-Business #### What Are Responster's Pros and Cons? **Pros:** - Survey Creation (1 reviews) **Cons:** - Limited Options (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Responster? *AI-generated summary from verified user reviews* **Pros:** - Users value the **affordability of survey creation** with Responster, making data collection easy and cost-effective. **Cons:** - Users are concerned about the **limited options for permissions** , as it restricts flexibility and control over survey visibility. - Users are frustrated by the **limited permission levels** in Responster, impacting survey management and accessibility. #### What Are Recent G2 Reviews of Responster? **"[Responster for the Win A+ Survey Tool](https://www.g2.com/survey_responses/responster-review-10547034)"** **Rating:** 5.0/5.0 stars *— Bryan S.* [Read full review](https://www.g2.com/survey_responses/responster-review-10547034) --- **"[Easy to use, easy to customise, mobile-friendly](https://www.g2.com/survey_responses/responster-review-4229578)"** **Rating:** 4.0/5.0 stars *— Millie B.* [Read full review](https://www.g2.com/survey_responses/responster-review-4229578) --- ### 23. [UXtweak](https://www.g2.com/products/uxtweak/reviews) UXtweak is the user (UX) research platform helping teams to effortlessly recruit and manage participants, conduct studies, analyze data, and share insights - all in one place. Trusted by top brands, UXtweak has been used to craft over 570K+ questions and collect 1.8 million+ responses, helping research teams uncover valuable insights and craft exceptional user experiences. ✨ Start for free today at UXtweak.com 🔧🐝 Why do customer-centered organizations choose UXtweak? 
 🌍 Recruit globally, reliably Access participants from 130+ countries with 2,000+ targeting attributes for precise recruitment. Rigorous quality checks and free replacements guarantee reliable feedback so you can focus on insights—not logistics. 🔧 Comprehensive tools for every stage Test concepts, prototypes, or finished products; conduct live user interviews; and use proven methods like card sorting and tree testing—moderated or unmoderated. 📊 Actionable analytics Turn raw data into actionable insights with advanced analytics and visualizations. Quickly identify trends, generate reports, and share findings with your team to drive informed decisions. 🤝 Support that gets it Our customer success team made up of experienced UX researchers, is available to help you tackle challenges and maximize your research impact. 🎓 Driven by research and community Founded by researchers, we are committed to advancing UX research and HCI. Explore original studies by our dedicated research team in open-access journals or visit our Research by UXtweak section. We support, educate, and connect the UX community through initiatives like the UX Research Geeks podcast, Women in UX interviews, live events, and educational resources. UXtweak features: ⬣ User Interviews ⬣ Mobile App Usability Testing ⬣ Prototype Usability Testing ⬣ Website Usability Testing ⬣ First Click Testing ⬣ Preference Testing ⬣ Five Second Testing ⬣ Card Sorting ⬣ Tree Testing ⬣ Global User Panel ⬣ Participant Managemet ⬣ Session Recording ⬣ Survey **Average Rating:** 4.7/5.0 **Total Reviews:** 40 **How Do G2 Users Rate UXtweak?** - **Ease of Use:** 9.0/10 (Category avg: 9.1/10) **Who Is the Company Behind UXtweak?** - **Seller:** [UXtweak Research Group](https://www.g2.com/sellers/uxtweak-research-group) - **Year Founded:** 2019 - **HQ Location:** Bratislava - **LinkedIn® Page:** https://www.linkedin.com/company/20165233/ (26 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Higher Education - **Company Size:** 55% Small-Business, 30% Mid-Market #### What Are Recent G2 Reviews of UXtweak? **"[Powerful and User-Friendly Tool for In-Depth Prototype Testing](https://www.g2.com/survey_responses/uxtweak-review-11578069)"** **Rating:** 5.0/5.0 stars *— Patrick W.* [Read full review](https://www.g2.com/survey_responses/uxtweak-review-11578069) --- **"[Essential Tool for Usability Education](https://www.g2.com/survey_responses/uxtweak-review-12599070)"** **Rating:** 5.0/5.0 stars *— Danyell J.* [Read full review](https://www.g2.com/survey_responses/uxtweak-review-12599070) --- #### What Are G2 Users Discussing About UXtweak? - [What is UXtweak used for?](https://www.g2.com/discussions/what-is-uxtweak-used-for) - 1 upvote ### 24. [Voxpopme](https://www.g2.com/products/voxpopme/reviews) At Voxpopme, we believe you shouldn't sacrifice quality to get the insights you need quickly, at a reasonable cost. Insights teams are under immense pressure to deliver reliable answers to crucial business questions with limited resources. We can help. Voxpopme transforms insights teams by collecting, centralizing, and analyzing qualitative data. Voxpopme's Qualitative Insights Platform combines the speed of Video Surveys, our complete video survey tool, with the depth of Live Interviews, our IDI and focus group product, and the power of AI Insights for 60x faster analysis. More brands trust Voxpopme to enrich their research studies and fundamentally transform how they build better products and shape visionary companies. Want to learn how we help solve these problems? Visit www.voxpopme.com today. **Average Rating:** 4.1/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Voxpopme?** - **Ease of Use:** 8.5/10 (Category avg: 9.1/10) **Who Is the Company Behind Voxpopme?** - **Seller:** [Voxpopme](https://www.g2.com/sellers/voxpopme) - **Year Founded:** 2013 - **HQ Location:** Park City, Utah - **Twitter:** @voxpopme (4,186 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3032072/ (59 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Market Research - **Company Size:** 53% Enterprise, 47% Small-Business #### What Are Voxpopme's Pros and Cons? **Pros:** - Analytics (1 reviews) - Authentic Engagement (1 reviews) - Customer Engagement (1 reviews) - Customer Insights (1 reviews) - Ease of Use (1 reviews) **Cons:** - Transcription Quality (1 reviews) - Video Issues (1 reviews) ### What Do G2 Reviewers Say About Voxpopme? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use and insightful analytics** provided by Voxpopme, enhancing their decision-making process. - Users value the **authentic engagement** with Voxpopme, enhancing their presentations with real human insights. - Users value the **customer engagement** Voxpopme offers, making presentations more interesting and relatable with real verbatims. - Users value the **ease of use and insightful feedback** provided by Voxpopme, enhancing their understanding of customer needs. - Users appreciate the **ease of use** of Voxpopme, finding the platform intuitive and insight-driven. **Cons:** - Users find the **transcription quality lacking** , as it struggles with summarization and video stability issues. - Users report experiencing **video issues** with wobbly footage and respondents not maintaining eye contact. #### What Are Recent G2 Reviews of Voxpopme? **"[I was satisfied with the platform during the interviews with customers.](https://www.g2.com/survey_responses/voxpopme-review-11017472)"** **Rating:** 4.5/5.0 stars *— Zeynep M.* [Read full review](https://www.g2.com/survey_responses/voxpopme-review-11017472) --- **"[Shopper Insights Lead](https://www.g2.com/survey_responses/voxpopme-review-11017454)"** **Rating:** 4.0/5.0 stars *— Verified User in Consumer Goods* [Read full review](https://www.g2.com/survey_responses/voxpopme-review-11017454) --- #### What Are G2 Users Discussing About Voxpopme? - [What is Voxpopme used for?](https://www.g2.com/discussions/what-is-voxpopme-used-for) ### 25. [eTrusted](https://www.g2.com/products/etrusted/reviews) eTrusted has been designed from the ground up as a standardized and scalable SaaS platform for real-time customer feedback. Invite your customers to give feedback where it is most important to you. Connect eTrusted with your systems and receive feedback holistically across your customer journey. Forget the annual snapshot of customer satisfaction with a one-time survey. eTrusted provides you with authentic feedback consistently and in real-time. Our customers include online and retail, insurance, the automotive industry, software platforms and everything in between. **Average Rating:** 4.3/5.0 **Total Reviews:** 6 **How Do G2 Users Rate eTrusted?** - **Ease of Use:** 9.3/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.2/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind eTrusted?** - **Seller:** [Trusted Shops](https://www.g2.com/sellers/trusted-shops-093f0c35-f6f7-4bd5-8bba-5d7e6b64b3e3) - **Year Founded:** 1999 - **HQ Location:** Köln, DE - **LinkedIn® Page:** https://www.linkedin.com/company/trustedshops (759 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are eTrusted's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Feedback (1 reviews) - Feedback Management (1 reviews) **Cons:** - Limitations (1 reviews) ### What Do G2 Reviewers Say About eTrusted? *AI-generated summary from verified user reviews* **Pros:** - Users find the **customer support exceptional** , aiding with ease of use and integration effectively. - Users appreciate the **ease of use** of eTrusted, making it a convenient choice for their needs. - Users find **easy integrations** with eTrusted to be a significant advantage, simplifying their workflow and enhancing efficiency. - Users value the **great security** eTrusted provides, ensuring trust between buyers and sellers through effective ratings and feedback. - Users value the **secure feedback management** of eTrusted, enhancing trust for both buyers and sellers in the marketplace. **Cons:** - Users find eTrusted's performance lacking, as it does not generate **qualified traffic** compared to its competitors. #### What Are Recent G2 Reviews of eTrusted? **"[Powerful automation to generate quality reviews and maximize objectives](https://www.g2.com/survey_responses/etrusted-review-12708574)"** **Rating:** 5.0/5.0 stars *— Pablo F.* [Read full review](https://www.g2.com/survey_responses/etrusted-review-12708574) --- **"[Easy to use and key for positioning with reviews of my online store](https://www.g2.com/survey_responses/etrusted-review-12720514)"** **Rating:** 5.0/5.0 stars *— ALEJANDRA A.* [Read full review](https://www.g2.com/survey_responses/etrusted-review-12720514) --- ## What Is Enterprise Feedback Management Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Enterprise Feedback Management Software? - [Survey Software](https://www.g2.com/categories/survey) - [User Research Tools](https://www.g2.com/categories/user-research) - [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) --- ## How Do You Choose the Right Enterprise Feedback Management Software? ### What You Should Know About Enterprise Feedback Management Software ### What is Enterprise Feedback Management Software? Enterprise feedback management (EFM) software centralizes all customer feedback into a single hub where all data and information are easily accessible and packaged by analysis. It performs data collection on customer feedback to provide businesses with actionable customer or employee insights. EFM accomplishes this by creating and distributing optimized customer surveys to request feedback on their experience with the product. EFM software or enterprise feedback management systems benefit businesses by compiling feedback across multiple channels into a single coherent picture of the customer experience. Structuring this feedback helps a company’s marketing, sales, and product development teams better visualize where to find customer pain points and opportunities. Furthermore, the insights gleaned can aid business strategy and decision making by notifying leaders of negative feedback in real time. EFM is an excellent tool to promote customer loyalty by acting as a company’s listening instrument. It should be noted that EFM software focuses more on external customer feedback rather than internal employee feedback. EFM software can perform all the capabilities required for products in the Survey category. Similarly, tools in the Experience Management (EM) category can perform all of the features described in the EFM category. The Survey, Enterprise Feedback Management, and Experience Management are mutually exclusive categories. Depending on business needs, the company may need more or less than what EFM software offers. #### What Types of Enterprise Feedback Management Software Exist? Although most EFM software allows for creating custom surveys with unlimited questions, some EFM platforms provide more granularity regarding certain survey formats. Below is a list of a few buyers might see in various EFM software. **Net promoter score (NPS) surveys** The NPS survey is one of the best EFM tools to measure customer loyalty. An NPS survey gauges customer satisfaction by asking customers a single question. Often, this question is like, "How likely are you to recommend products to a friend or colleague?" Customers then respond to the question on a scale of 1–10. Companies translate those scores to identify how many customers were detractors (1–5), neutral (6–8), or promoters (9–10). The NPS gives a company a better sense of its performance. Over time, a company can compare its performance on the NPS survey to see if it is losing or gaining customer loyalty. Narrowing down the brand performance to one question increases users' chances of participating in the company’s survey. **Customer effort score (CES) surveys**  A CES survey asks customers a single question about how easy it is for them to get the support they need. This is a great way to isolate customer satisfaction needs based on customer support and understand if customer service is an aspect of the business that is lacking. **Customer satisfaction surveys** A customer satisfaction survey allows customers to answer various questions based on a particular experience at a company. This can be a reaction to a company-sponsored event or a particular product. The end goal is to measure short-term customer satisfaction. This can be a helpful marketing tool to promote a particular product or experience and develop a long-term plan based on what products are working well. ### What are the Common Features of Enterprise Feedback Management Software? EFM products contain these core features as part of their package: **Survey builder:** The main feature of EFM software is its survey creation capabilities. Users create custom surveys to distribute to customers and record their responses to an internal team using a centralized EFM database. Team members can then collaborate on the survey within the EFM software and add supplementary questions or edit other aspects. The survey interface also allows for customized survey layouts and company-branded images, giving the survey a more professional look. **Omnichannel feedback:** EFM software can make it easy for customers to share their feedback by answering surveys through a customer's preferred communication channel. This allows companies to give customers multiple options, translating to a higher participation rate. **Triggered workflows:** When a customer completes a survey, EFM software will automatically notify the user and automate the next step in the feedback process. This helps with workflow management and customer follow-up. Depending on the customer sentiment, different workflow tasks may be triggered. PR teams may be in charge of responding to customers who responded negatively to the survey, while marketers may be the ones to promote the positive responses. The triggered workflow function lets the company decide how relevant content is routed to the appropriate teams. **Data reports:** EFM software provides users with data-driven analytics. Instead of manually counting the number of customer responses and identifying important keywords, EFM software will do all the calculations, providing numerical data based on customer feedback. **Text analytics:** Text analytics allows users to gather data from open-ended questions that are asked within customer surveys. While businesses can easily and simply gather insight from questions that can be answered in a straightforward "yes" or "no," open-ended questions are more challenging to sift through. Open-ended questions are important to add to any survey because they allow the customer to elaborate on common problems that they are experiencing with a product or brand. Text analytics can sort customer sentiment based on keywords, efficiently organizing the data. **Customer interaction:** Some EFM solutions allow users to contact customers directly through the software’s dashboard. This enables users to respond to negative customer sentiment as soon as possible and engage in conversation regarding the customer’s negative experience with the brand or product. Other enterprise feedback management software features include[Brand Design Consistency](https://www.g2.com/categories/enterprise-feedback-management/f/brand-design-consistency),[Device Responsiveness](https://www.g2.com/categories/enterprise-feedback-management/f/device-responsiveness), and[Security](https://www.g2.com/categories/enterprise-feedback-management/f/security). ### What are the Benefits of Enterprise Feedback Management Software? **Outreach:** EFM software has the ability to reach out for customer feedback across communication channels, like SMS, email, live chat, and social media. This expands the company’s ability to recognize a large portion of its customer population, providing the most accurate and granular datasets to best inform its marketing, sales, and customer service teams on how to respond to each opportunity. **Customer insight:** With highly customizable survey building instruments, the ability to ask for customer feedback is only limited by the user’s ability to communicate their question. The feedback from tailored survey instruments designed by an SME gives a company the most impactful insights into customer needs to guide its business strategies moving forward.  **Customer loyalty:** Creating an avenue for customer feedback makes them feel heard and promotes quick resolutions to their pain points. Building a relationship where the customer feels heard creates trust and comfort that is difficult to put a price tag on. For customer success managers, these efforts are critically important for customer retention. Overall, loyalty is heavily impacted by customer experience. **Notification:** Using EFM software to keep an ear on the ground can prepare the business against unforeseen challenges that can negatively impact its business-customer relationship. A robust EFM infrastructure allows the company to react decisively whenever customers voice a complaint or a negative experience. ### Who Uses Enterprise Feedback Management Software? Almost any business team can take advantage of the features provided by EFM software. So long as they wish to solicit structured quantitative feedback from a customer base, EFM can help their team accomplish this goal.  **Customer service teams:** Customer service teams are responsible for supporting customers by answering questions and troubleshooting technical difficulties. EFM can support these teams by holding them accountable for service quality by automatically delivering survey prompts after each service session. Using EFM products, customer experience can be quantified and recorded into metrics. **Sales teams:** Sales teams are professionals focused on promoting the company’s product to the customer base. They engage potential customers to make the product seem more enticing than competitors or to ensure currently subscribed customers continue to find value in the products. EFM supports sales teams by allowing them to keep tabs on customer expectations of their product, their service quality, and how customer success teams can engage their clientele. **Market research teams:** Market research teams are responsible for keeping tabs on the company’s market status and tracking sales trends within each particular demographic for targeting or otherwise. Market researchers can use EFM capabilities to perform market assessments by reaching out to their customer base to gauge how their products compare with their competitors, their market presence currently, and their attitude towards the brand. **Product development teams:** Product development teams are the heart and engine of any company focused on profits derived from customer sales. These teams build the products to be sold and continue to iteratively improve the product through customer feedback and engagement. EFM can step in to build that communication channel between a company’s consumers and product teams. Doing so removes empathy, foresight, and understanding barriers that usually separate product teams from their audience (consumers). In some cases, during pilot testing, EFM can also be used to acquire structured feedback on a product’s prototype. **Human resources teams:** Human resources, employee success, people operations, etc., are all labels to describe the business function of a department responsible for recruitment, development, employee relations, benefits, investigations, and culture. EFMs products are usually directed outward to gauge the satisfaction levels of customers and clientele. However, from the HR perspective, they could view their employee population as their customer base because they also provide support services to other departments. In that sense, HR teams can also take advantage of the products listed in this category for their business function.   #### Software Related to Enterprise Feedback Management Software Related solutions that can be used together with enterprise feedback management software include: [CRM](https://www.g2.com/categories/crm): CRM software is a great tool to integrate with EFM software. Once users pull all the customer data in surveys and reports, they can integrate it into their CRM database to centralize all customer data into one location and add context to customer profiles. This makes it easier for users to pull actionable insights from customer data. [Customer data platform](https://www.g2.com/categories/customer-data-platform-cdp): Customer data platforms (CDPs) are used to consolidate and integrate customer data into one single database. This can include customer contact information, address, etc. Since EFM software is a collection of customer survey data, it can be useful to consolidate it into a customer data platform so businesses can have a more comprehensive view of customer information. [Feedback analytics](https://www.g2.com/categories/feedback-analytics): Feedback analytics focuses primarily on qualitative data by using artificial intelligence like natural language processing (NLP) to analyze text data for insights about customer feedback interactions. The software compiles all inbound and outbound communication channels into a coherent voice of the customer to reflect the customer experience. With this analytics instrument utilized with EFM, businesses can navigate customer feedback with greater finesse when wielding their qualitative and quantitative feedback instruments. ### Challenges with Enterprise Feedback Management Software Enterprise feedback management solutions can come with their own set of challenges. **Incorrect sentiment analysis:** As with any software automation, users are wary of potential inconsistencies and errors that may crop up once a piece of technology is implemented. Since EFM software provides text analysis tools that are designed to evaluate customer sentiment based on keywords, a possible issue that could arise is incorrect filtering. To combat this issue, users must carefully read through customer surveys to ensure the authenticity of each customer response. **Validity and reliability:** Survey instruments are infamous for being sensitive to questionnaire wording. If the question and instruction are not designed with enough precision or care, there is the risk of misinterpretation by the customer. Surveys rely heavily on accurate interpretation for accurate data, and disrupting this process can impact the effectiveness of EFMs in finding the trends to help the business. ### How to Buy Enterprise Feedback Management Software #### Requirements Gathering (RFI/RFP) for Enterprise Feedback Management Software Selecting the best EFM software for a company requires the foreknowledge of what sort of business need it would fulfill. This is particularly important for the Enterprise Feedback Management category because it is mutually exclusive to the G2 Survey and Experience Management categories. That is why the selection team must understand the specific capabilities needed for their business.  #### Compare Enterprise Feedback Management Software Products **Create a long list** To start, find products that best fit the company’s industry needs. The EFM category is large and expansive, with certain products having the capacity for specialization in the buyer company’s niche. Some can serve enterprise-level businesses, while others are better suited for medium and small-business functions. Self-awareness of the company’s capability is critical for determining the best fit. The buyer must consider the size of their organization, the type of demographics they wish to contact, the communication channels, and any legal constraints on data privacy or storage of sensitive information. There are very strict legal requirements to be met when collecting data on certain demographics. The following are some questions buyers can keep in mind during this process. - Which are the countries, states, and demographics the company wishes to gather feedback from? For example, the Children’s Online Privacy Protection Act (COPPA) protects USA children's data if they are under 13 years old. The California Consumer Privacy Act (CCPA) also requires quality control of data storage and collection methods. - What communication channels like SMS, social media, email, live chat, etc., can the company take advantage of? - Will security measures be needed for sensitive personal data like medical conditions? HIPAA limitations require strict security measures on how secure the communication is, how the data is stored, and how long they’re allowed to be stored. - There are international standards of data protection, collection, and storage. The EU General Data Protection Regulation (GDPR) standards must be adhered to if there is the possibility that a European citizen may be caught in the company’s questionnaire net. **Create a short list** After creating a long list, more immediate issues like budgeting, platform preference, and scalability will require the company’s attention. For example, some EFM products are software products that require computer installation, while others are subscription and browser based for universal access so long as the user has internet and the correct authentication credentials. System compatibility for software integration is also important to avoid hiccups and performance bugs when implemented. Be sure to select packages specific to the business needs, as there will always be an option to upgrade and expand services to match the company’s growth, needs, and capabilities later. **Conduct demos** Demonstrating software capabilities is critically important for any large software purchase, as it is a major commitment to the business and the employee user experience.  #### Selection of Enterprise Feedback Management Software **Choose a selection team** When performing demos, include the software users, their respective managers, IT professionals, legal department, data engineering or science or analysis teams, and product managers. They offer a unique perspective into how the software will interact with the company’s current data infrastructure, impact user experience, and have the creative implementation of the software not yet considered. **Negotiation** After selecting the company’s list of prospective software service providers and demonstrating the capabilities of each product of interest, negotiations are in order. Having two-three options helps determine which product gives the best bang for the buck.  **Final decision** The final decision should be made with the input of all involved teams, SMEs, and users. It is best to select the product that fits the business needs, as no perfect option is available. It is also possible to consider employing a pilot program for the software product’s adoption. If necessary, the company can perform the adoption in stages so teams can easily transition to using the software. ### **Enterprise Feedback Management Software Trends** **Social media feedback** Businesses are realizing that the quickest way to gather customer feedback is by engaging with customers on social media channels. Companies can do this by posting customer feedback surveys on their social media pages. Since customers spend a great deal of time on various social networks, businesses would do well to leverage those networks. **Automation** EM contains all of the features described and required to be in EFM. Over time, for EFM products to remain competitive, they will begin to adopt similar features and ultimately transition to the EM category. This automation includes artificial intelligence and closed-loop capabilities for products similar to EFM by automatically responding to customer inquiries.