# Best Enterprise Feedback Management Software - Page 2 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with [CRM software](https://www.g2.com/categories/crm). While EFM software can have significant overlap with [survey software](https://www.g2.com/categories/survey) and [experience management software](https://www.g2.com/categories/experience-management), the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback. Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution. To qualify for inclusion in the Enterprise Feedback Management category, a product must: - Provide all the features of a Survey solution - Enable organizations to solicit feedback from customers or stakeholders - Trigger alerts from collected feedback to send users regular feedback - Assign differing permissions to each employee or department to access specific customer information - Facilitate the distribution and analysis of data ## Top Enterprise Feedback Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,967 reviews) | Omnichannel feedback capture inside Salesforce customer records | "[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)" | | 2 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,818 reviews) | CRM-native feedback surveys with lifecycle-triggered automation | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | | 3 | [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5.0 (1,029 reviews) | — | "[Very user-friendly and gets the job done!](https://www.g2.com/survey_responses/asknicely-review-7865358)" | | 4 | [Glassbox](https://www.g2.com/products/glassbox/reviews) | 4.9/5.0 (788 reviews) | Tagless behavioral-session feedback and struggle analytics | "[Essential for Identifying User Friction Points](https://www.g2.com/survey_responses/glassbox-review-12699865)" | | 5 | [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) | 4.9/5.0 (62 reviews) | Multi-location review generation with centralized feedback analytics | "[ReputationStacker Boosted Our Google Rating and Tripled Reviews](https://www.g2.com/survey_responses/reputationstacker-review-13063983)" | | 6 | [Simplesat](https://www.g2.com/products/simplesat/reviews) | 4.8/5.0 (164 reviews) | Post-ticket CSAT collection with PSA integration | "[Simplesat: Easy, Efficient, with Resilient Support](https://www.g2.com/survey_responses/simplesat-review-12874198)" | | 7 | [Chattermill](https://www.g2.com/products/chattermill/reviews) | 4.4/5.0 (236 reviews) | — | "[Intuitive Feedback Analysis with Room for Deeper Insights](https://www.g2.com/survey_responses/chattermill-review-10437099)" | | 8 | [Delighted](https://www.g2.com/products/delighted/reviews) | 4.7/5.0 (59 reviews) | NPS/CSAT closed-loop feedback with multi-channel survey triggering | "[Delighted is amazing.](https://www.g2.com/survey_responses/delighted-review-9782860)" | | 9 | [BugHerd](https://www.g2.com/products/bugherd/reviews) | 4.7/5.0 (205 reviews) | Visual website feedback with contextual bug-pinning | "[Intuitive and Easy to Adopt—Bugherd Captures Feedback Effortlessly](https://www.g2.com/survey_responses/bugherd-review-12856608)" | | 10 | [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) | 4.5/5.0 (330 reviews) | Omnichannel complaint routing with auto-QA feedback | "[Streamlining Support with Kapture: A Ticketing Tool That Delivers](https://www.g2.com/survey_responses/kapture-cx-review-11200090)" | --- ## What Are the Most Common Questions About Enterprise Feedback Management Software? *AI-generated · Last updated: May 26, 2026* ### Which Enterprise Feedback Management platforms avoid steep learning curves for managers implementing team-wide solutions? Based on G2 reviews, managers looking to reduce rollout friction often mention products with intuitive interfaces, straightforward setup, and responsive support. HubSpot Service Hub is frequently described as easy to use, with connected tools that help teams get started quickly, though some reviewers note reporting can take time to learn. Simplesat reviewers also highlight simple setup, user-friendly dashboards, and responsive support during migrations and integrations. According to verified users, Chattermill is easy to start with for many teams, especially when tracking customer feedback trends, although some advanced features can still feel overwhelming. G2 reviewers mention that products with cleaner workflows and faster onboarding tend to be easier for team-wide adoption. ### How Enterprise Feedback Management adoption among customer success managers collecting survey feedback efficiently? Based on G2 reviews, adoption tends to improve when enterprise feedback tools simplify survey setup, centralize responses, and reduce manual follow-up. Customer success and support teams often mention value in platforms that make it easy to launch surveys, monitor feedback in one place, and share insights across teams. According to verified users, Simplesat stands out for straightforward survey deployment, reporting, and responsive support, while HubSpot Service Hub is often noted for connected workflows across customer-facing teams. G2 reviewers mention that adoption is stronger when the product fits existing workflows, supports integrations, and helps teams move from collecting feedback to acting on it without heavy administrative effort. ### What should marketing managers evaluate when selecting Enterprise Feedback Management for quick customer issue identification? Based on G2 reviews, marketing managers should look closely at how quickly a platform captures feedback, organizes themes, and surfaces issues without heavy manual analysis. G2 reviewers mention that tools are especially useful when they centralize feedback from multiple channels, provide dashboards that are easy to interpret, and support alerting or categorization for recurring complaints. According to verified users, analytics depth, integration with existing systems, and ease of setup also matter because they affect how fast teams can act. Reviews across products in this category repeatedly point to practical strengths such as automated reporting, trend visibility, and workflows that make it easier to spot friction points before they become larger customer experience problems. ### What most trusted Enterprise Feedback Management by customer success managers and marketing teams based on user reviews? Based on G2 reviews, trust in Enterprise Feedback Management Software usually comes from consistent usability, dependable reporting, and responsive support rather than one feature alone. Reviewers often describe trusted platforms as the ones that centralize feedback, help teams act quickly, and fit naturally into daily workflows. According to verified users, HubSpot Service Hub is valued for connected customer communication and an easy-to-follow experience, while Simplesat is praised for straightforward feedback collection and strong support. G2 reviewers also highlight Chattermill for turning large volumes of customer feedback into readable trends and actionable themes, which can help cross-functional teams stay aligned on what customers are saying. **Here are some of the top-rated products on G2:** - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) – used to centralize customer communication, surveys, ticketing, and support workflows in one connected platform - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) – used for centralized case management, omnichannel support, automation, and customer visibility across teams - [Simplesat](https://www.g2.com/products/simplesat/reviews) – used to send CSAT and NPS surveys, track real-time feedback, and support voice-of-customer reporting ### What best Enterprise Feedback Management platforms for customer success managers gathering feedback and boosting team engagement? Based on G2 reviews, the best-fit platforms for customer success managers usually combine easy feedback collection with visibility that helps teams stay aligned and responsive. Reviewers frequently mention benefits like centralized communication, simple survey workflows, and dashboards that make it easier to share customer sentiment internally. According to verified users, HubSpot Service Hub supports ticketing, shared inboxes, surveys, and team collaboration in one place, while Simplesat is often praised for easy survey setup and real-time feedback visibility. G2 reviewers also note that Chattermill helps teams turn customer comments into themes and trends, which can improve coaching, prioritization, and engagement around customer issues. **Here are some of the top-rated products on G2:** - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) – helps customer-facing teams manage surveys, ticketing, shared inboxes, and collaboration from one platform - [Simplesat](https://www.g2.com/products/simplesat/reviews) – supports quick CSAT and NPS collection with reporting that helps teams monitor customer sentiment in real time - [Chattermill](https://www.g2.com/products/chattermill/reviews) – helps teams analyze large volumes of feedback, spot recurring themes, and connect insights to improvement efforts ### What highest rated Enterprise Feedback Management for solving recurring customer issues and tracking support requests? Based on G2 reviews, HubSpot Service Hub appears as the strongest fit here because reviewers consistently describe it as centralizing tickets, customer communication, and support workflows in a way that makes recurring issues easier to spot and manage. According to verified users, teams use it to organize shared inboxes, route requests, track renewals, automate support work, and keep customer information in one place. G2 reviewers mention that reporting and some advanced configurations can still take time to learn, but they regularly highlight its value for streamlined support operations, clear visibility, and faster issue follow-up. Other reviewed products also support feedback tracking, but HubSpot Service Hub shows the broadest recent review presence for this use case. ### Which Enterprise Feedback Management tools automate survey distribution and improve customer engagement collection speed? Based on G2 reviews, products in this category improve collection speed when they automate survey sends, simplify integrations, and keep results visible in real time. Simplesat reviewers frequently mention easy survey deployment, link-based sharing, responsive support, and integrations that help teams collect CSAT and NPS feedback with less manual work. HubSpot Service Hub is also described as useful for surveys, shared inboxes, and connected customer communication, helping teams gather responses as part of broader service workflows. According to verified users, tools that reduce setup friction and centralize responses help teams move faster, while dashboards and alerts make it easier to keep customer engagement efforts active without constant manual follow-up. ### Which Enterprise Feedback Management solutions turn raw feedback into actionable insights with in-depth analytics? Based on G2 reviews, the strongest solutions for this need are the ones that organize large volumes of comments into themes, trends, and dashboards that teams can act on quickly. Chattermill reviewers often mention clear visualizations, categorization, sentiment analysis, and the ability to combine multiple feedback sources into one view. Simplesat is also praised for reporting, dashboards, and real-time visibility into customer sentiment, especially for survey-driven programs. According to verified users, ReputationStacker stands out for reporting, comparisons, and filters that help multi-location teams turn review and feedback data into operational improvements. G2 reviewers mention that actionable analytics matter most when they reduce manual review and make patterns easy to share across teams. ### How Enterprise Feedback Management solutions closing the intent-action gap by identifying why customers drop inquiry forms? Based on G2 reviews, this use case is strongest when a platform combines direct feedback with journey context so teams can see where friction happens and why. YourCX reviewers specifically describe using the platform to identify where customers drop off in inquiry and booking flows, then connect those moments to survey responses for faster root-cause analysis. G2 reviewers mention that this kind of visibility helps teams move from assumptions to evidence-based improvements. According to verified users, platforms that blend behavior signals, segmentation, and structured feedback are especially useful for reducing abandonment and improving digital touchpoints because they show both what users did and what they felt during the journey. ### What Enterprise Feedback Management software most relied on by customer success managers for ticket management and response tracking? Based on G2 reviews, customer success teams rely most on software that combines ticket visibility, communication history, and response tracking in one place. HubSpot Service Hub is commonly described as a central hub for ticketing, shared inboxes, live chat, and coordinated follow-up, which helps teams stay organized and avoid scattered conversations. Agentforce Service is also frequently mentioned for case management, omnichannel support, automation, and consolidated customer data that supports service operations at scale. According to verified users, dependable response tracking matters most when teams need clear ownership, faster handoffs, and a shared view of customer history. G2 reviewers mention these capabilities repeatedly as core reasons teams depend on these platforms. ## G2 Grid® for Enterprise Feedback Management Software ![G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-feedback-management/grids.png?focus%5B%5D=5494&focus%5B%5D=57328&focus%5B%5D=15310&focus%5B%5D=23848&focus%5B%5D=73862&focus%5B%5D=61042&focus%5B%5D=19287&focus%5B%5D=19895) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), HubSpot Service Hub, AskNicely, Glassbox, ReputationStacker, Simplesat, Delighted, and Chattermill. Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=hubspot-service-hub&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=reputationstacker&focus%5B%5D=simplesat&focus%5B%5D=delighted&focus%5B%5D=chattermill) ## How Many Enterprise Feedback Management Software Products Does G2 Track? **Total Products under this Category:** 272 ### Category Stats (Jul 2026) - **Average Rating**: 4.5/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: ReputationStacker (+0.51%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month *Last updated: July 08, 2026* ## How Does G2 Rank Enterprise Feedback Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 24,500+ Authentic Reviews - 272+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Enterprise Feedback Management Software Is Best for Your Use Case? - **Leader:** [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - **Highest Performer:** [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) - **Easiest to Use:** [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) - **Top Trending:** [Unwrap.ai](https://www.g2.com/products/unwrap-ai/reviews) - **Best Free Software:** [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) --- **Sponsored** ### unitQ unitQ is the AI quality intelligence platform that unifies every customer signal into one system, connects it to your most critical business metrics, and tells every team exactly what to prioritize — before your KPIs move. Built on six purpose-built products in one platform, unitQ gives organizations everything they need to detect issues the moment they emerge, understand their business impact, benchmark quality against competitors, evaluate every support interaction, uncover qualitative insight at scale, and act on what customers are saying across social — all from a single source of truth. The result: product, engineering, CX, and leadership teams stop working from fragmented tools and different versions of customer reality — and start making faster, more confident decisions grounded in what customers are actually experiencing right now. The products millions of consumers love every day — including Pinterest, Adobe, PayPal, and Bumble — trust unitQ to close the gap between what customers experience and what companies know about it. 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[ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) ReputationStacker's review management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It’s a completely hands-off reputation management system, so you can focus on running your business while the system does the work for you. RS’s reporting suite turns qualitative feedback from reviews and NPS surveys into quantified, actionable data you can use to immediately improve your business and create better customer experiences... which of course drives more positive reviews. ReputationStacker is built to scale, making it especially powerful for multi-location businesses looking to boost reviews, improve customer experience, and dominate local search. **Average Rating:** 4.9/5.0 **Total Reviews:** 62 **How Do G2 Users Rate ReputationStacker?** - **Ease of Use:** 9.8/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind ReputationStacker?** - **Seller:** [ReputationStacker](https://www.g2.com/sellers/reputationstacker) - **Year Founded:** 2016 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/reputationstacker/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Hospital & Health Care - **Company Size:** 56% Small-Business, 35% Mid-Market #### What Are ReputationStacker's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Review Increase (11 reviews) - Reputation Management (8 reviews) - Automation (7 reviews) - Easy Setup (6 reviews) **Cons:** - Connection Issues (1 reviews) - Difficult Learning (1 reviews) - Expensive (1 reviews) - Filtering Issues (1 reviews) - Filtering Limitations (1 reviews) ### What Do G2 Reviewers Say About ReputationStacker? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of ReputationStacker, finding setup simple and automation effective for collecting reviews. - Users praise the **ease of use and automation** of ReputationStacker, significantly boosting their review counts effortlessly. - Users value the **effortless online reputation management** with ReputationStacker, simplifying review generation and monitoring across locations. - Users love the **automation** of ReputationStacker, efficiently boosting their reviews without the hassle of manual requests. - Users appreciate the **easy setup** of ReputationStacker, enabling effortless automation for collecting more customer reviews. **Cons:** - Users face **connection issues** with other systems during setup, but onboarding support alleviates some difficulties. - Users find the **difficult learning curve** due to complex filtering options and lack of adequate documentation for guidance. - Users find the service **expensive** when exceeding their text message plan, leading to unexpected costs. - Users find the **filtering functionality complex** , requesting better documentation to navigate multiple filtering conditions easily. - Users find the **filtering limitations** confusing when combining multiple options, lacking sufficient documentation to assist them. #### What Are Recent G2 Reviews of ReputationStacker? **"[Powerful, Intuitive Admin Controls for Managing Permissions at Scale](https://www.g2.com/survey_responses/reputationstacker-review-13074545)"** **Rating:** 5.0/5.0 stars *— Morgan F.* [Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13074545) --- **"[ReputationStacker Boosted Our Google Rating and Tripled Reviews](https://www.g2.com/survey_responses/reputationstacker-review-13063983)"** **Rating:** 5.0/5.0 stars *— Maria B.* [Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13063983) --- #### What Are G2 Users Discussing About ReputationStacker? - [What is ReputationStacker used for?](https://www.g2.com/discussions/what-is-reputationstacker-used-for) - 1 comment ### 2. [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes. From ticket management and customer service to sales, project delivery, and business analytics, ConnectWise PSA gives teams the tools they need to work smarter, faster, and with greater consistency. As a unified command center for the business, ConnectWise PSA provides real-time visibility across service, finance, and operations. This holistic approach allows MSPs to eliminate swivel-chair work, reduce errors, and make data-driven decisions that support growth and customer satisfaction. Routine tasks become automated, freeing technicians and leaders to focus on strategic initiatives rather than administrative overhead. Built for small to mid-sized technology firms and MSPs, ConnectWise PSA supports the full lifecycle of managed services. Users rely on it to track and resolve service tickets, automate recurring and one-time invoicing, manage projects, oversee sales activity, and monitor key performance metrics—all from a single platform that scales with the business. Core capabilities include an advanced service desk for efficient ticket routing and resolution, reliable integrations with major accounting platforms, robust quoting and invoicing tools for accelerating cash flow, and comprehensive project management to keep teams aligned. Built-in dashboards and analytics surface trends and insights that help leaders improve performance and operate proactively. Backed by more than 40 years of experience in the technology services industry, ConnectWise stands apart through its global community, deep ecosystem, and continuous innovation. ConnectWise PSA gives MSPs the foundation they need to run and grow their business today while preparing for a future powered by automation and intelligent service delivery. **Average Rating:** 4.0/5.0 **Total Reviews:** 555 **How Do G2 Users Rate ConnectWise PSA?** - **Ease of Use:** 7.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.4/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.7/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.5/10 (Category avg: 8.9/10) **Who Is the Company Behind ConnectWise PSA?** - **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise) - **Company Website:** https://www.connectwise.com/ - **Year Founded:** 1982 - **HQ Location:** Tampa, FL - **Twitter:** @ConnectWise (14,926 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,388 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** President, Network Engineer - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 66% Small-Business, 28% Mid-Market #### What Are ConnectWise PSA's Pros and Cons? **Pros:** - Ease of Use (36 reviews) - Integration (21 reviews) - Integrations (16 reviews) - Feature Richness (15 reviews) - Customer Support (13 reviews) **Cons:** - Learning Curve (24 reviews) - Poor Customer Support (16 reviews) - Complex Usability (15 reviews) - Missing Features (13 reviews) - Performance Issues (10 reviews) ### What Do G2 Reviewers Say About ConnectWise PSA? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of ConnectWise PSA, finding it simple to manage tickets and client information. - Users value the **seamless integration** of ConnectWise PSA, enhancing workflow automation and providing an all-in-one solution. - Users appreciate the **strong integration capabilities** of ConnectWise PSA, enhancing efficiency across various tools and workflows. - Users value the **feature richness** of ConnectWise PSA, enjoying its all-in-one capabilities and strong integrations. - Users value the **high-quality customer support** from ConnectWise PSA, which enhances user experience and project management. **Cons:** - Users find the **learning curve challenging** with ConnectWise PSA, requiring complex configurations for effective use. - Users report **poor customer support** , experiencing unresponsive service and unresolved issues consistently. - Users find the **complex usability** of ConnectWise PSA frustrating, with tedious processes and excessive click requirements for tasks. - Users wish for **missing features** like more keyboard shortcuts and a better mobile app to enhance ConnectWise PSA. - Users experience significant **performance issues** with ConnectWise PSA, including slow responses and frustrating system glitches. #### What Are Recent G2 Reviews of ConnectWise PSA? **"[Efficient Tool That Simplifies Daily Tasks](https://www.g2.com/survey_responses/connectwise-psa-review-12026815)"** **Rating:** 5.0/5.0 stars *— Imran I.* [Read full review](https://www.g2.com/survey_responses/connectwise-psa-review-12026815) --- **"[Great PSA system is you take the time to set it up according to your needs](https://www.g2.com/survey_responses/connectwise-psa-review-12892759)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/connectwise-psa-review-12892759) --- #### What Are G2 Users Discussing About ConnectWise PSA? - [What is SmileBack used for?](https://www.g2.com/discussions/what-is-smileback-used-for) - [What is BrightGauge used for?](https://www.g2.com/discussions/what-is-brightgauge-used-for) - [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) - 1 comment - [How do I disable ConnectWise control?](https://www.g2.com/discussions/connectwise-psa-how-do-i-disable-connectwise-control) - [How do I download ConnectWise manage client?](https://www.g2.com/discussions/how-do-i-download-connectwise-manage-client) ### 3. [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele. **Average Rating:** 4.5/5.0 **Total Reviews:** 330 **How Do G2 Users Rate Kapture CX?** - **Ease of Use:** 9.1/10 (Category avg: 9.1/10) **Who Is the Company Behind Kapture CX?** - **Seller:** [Kapture CX](https://www.g2.com/sellers/kapture-cx) - **Year Founded:** 2011 - **HQ Location:** Bangalore - **Twitter:** @KaptureCX (142 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9310674/ (629 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Team Leader, Assistant Manager - **Top Industries:** Consumer Services, Pharmaceuticals - **Company Size:** 59% Mid-Market, 29% Small-Business #### What Are Kapture CX's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Features (92 reviews) - Helpful (85 reviews) - User-Friendly (77 reviews) - Efficiency (76 reviews) **Cons:** - Slow Performance (58 reviews) - Slow Loading (54 reviews) - Slow Speed (46 reviews) - Delays (42 reviews) - Improvement Needed (39 reviews) ### What Do G2 Reviewers Say About Kapture CX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Kapture CX, finding it user-friendly and smooth for managing customer interactions. - Users value the **customizable features** of Kapture CX, enhancing workflow and ensuring quick problem resolution. - Users value the **automated report support** from Kapture, appreciating quick issue resolution and tailored feature additions. - Users find Kapture CX very **user-friendly** , making navigation and customer support tasks efficient and straightforward. - Users commend Kapture CX for its **enhanced efficiency** , significantly improving ticket resolution and overall workflow. **Cons:** - Users experience **slow performance** during high ticket volumes, causing frustration with lag and interruptions. - Users report a **slow loading** experience during high ticket volumes, which hampers efficiency and responsiveness. - Users often find the **slow speed** of Kapture CX frustrating, especially during high ticket volumes and report exports. - Users face **delays** with latency and lagging issues, particularly during message sending and adding multiple Cx. - Users experience occasional **glitches and non-intuitive dashboards** , hindering smooth usage and requiring multiple refreshes. #### What Are Recent G2 Reviews of Kapture CX? **"[Streamlining Support with Kapture: A Ticketing Tool That Delivers](https://www.g2.com/survey_responses/kapture-cx-review-11200090)"** **Rating:** 5.0/5.0 stars *— Ankit V.* [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-11200090) --- **"[“Smart AI-Powered Customer Support Platform for Faster Resolution”](https://www.g2.com/survey_responses/kapture-cx-review-12775091)"** **Rating:** 4.5/5.0 stars *— Mithavachana H.* [Read full review](https://www.g2.com/survey_responses/kapture-cx-review-12775091) --- #### What Are G2 Users Discussing About Kapture CX? - [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote - [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system) - [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software) - [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments - [What are key features of a CRM system?](https://www.g2.com/discussions/what-are-key-features-of-a-crm-system) ### 4. [Listen360](https://www.g2.com/products/listen360/reviews) Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships. **Average Rating:** 4.5/5.0 **Total Reviews:** 44 **How Do G2 Users Rate Listen360?** - **Ease of Use:** 9.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.1/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.3/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Listen360?** - **Seller:** [EverPro](https://www.g2.com/sellers/everpro) - **Year Founded:** 2016 - **HQ Location:** Denver, US - **LinkedIn® Page:** https://www.linkedin.com/company/evercommerce/ (1,612 employees on LinkedIn®) - **Ownership:** NASDAQ: EVCM **Who Uses This Product?** - **Top Industries:** Consumer Services, Health, Wellness and Fitness - **Company Size:** 46% Mid-Market, 39% Small-Business #### What Are Listen360's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Data Management (1 reviews) - Efficiency Improvement (1 reviews) ### What Do G2 Reviewers Say About Listen360? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent customer support** that Listen360 provides, enhancing insights through great data filters. - Users appreciate the **great data filters** of Listen360, enhancing their focus on customer NPS scores effectively. - Users value the **efficiency improvement** from Listen360's focus on NPS scores and robust data filtering capabilities. #### What Are Recent G2 Reviews of Listen360? **"[Great for NPS!](https://www.g2.com/survey_responses/listen360-review-10967164)"** **Rating:** 4.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/listen360-review-10967164) --- **"[An Easy Way to Understand What Customers Truly Think](https://www.g2.com/survey_responses/listen360-review-12678434)"** **Rating:** 5.0/5.0 stars *— Brandon L.* [Read full review](https://www.g2.com/survey_responses/listen360-review-12678434) --- #### What Are G2 Users Discussing About Listen360? - [What does Listen360 do?](https://www.g2.com/discussions/what-does-listen360-do) - [Who owns Listen 360?](https://www.g2.com/discussions/who-owns-listen-360) - [How much is listen 360?](https://www.g2.com/discussions/how-much-is-listen-360) - [How does Listen 360 work?](https://www.g2.com/discussions/how-does-listen-360-work) - 1 comment ### 5. [Qualaroo](https://www.g2.com/products/qualaroo/reviews) Qualaroo is an automated research platform designed to help digital product teams collect valuable insights from their users at scale in the quickest and most seamless way possible. Qualaroo relieves teams of the burdens that comes with user research. From your mobile app to web app, you can deploy Qualaroo’s trademark nudge and use features like advanced targeting, dynamic insight reporting, sentiment analysis and more. Leading brands like Zillow, Lenovo, Twilio, TripAdvisor trust Qualaroo to capture qualitative feedback that drives real business results. **Average Rating:** 4.3/5.0 **Total Reviews:** 46 **How Do G2 Users Rate Qualaroo?** - **Ease of Use:** 8.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.4/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.1/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind Qualaroo?** - **Seller:** [Qualaroo](https://www.g2.com/sellers/qualaroo) - **Year Founded:** 2012 - **HQ Location:** San Antonio, TX - **Twitter:** @Qualaroo (36,879 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/qualaroo (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 46% Mid-Market, 42% Small-Business #### What Are Qualaroo's Pros and Cons? **Pros:** - Customer Insights (1 reviews) - Features (1 reviews) - Feedback (1 reviews) - Feedback Quality (1 reviews) - Survey Creation (1 reviews) ### What Do G2 Reviewers Say About Qualaroo? *AI-generated summary from verified user reviews* **Pros:** - Users value Qualaroo's **advanced targeting features** , enabling them to gather actionable feedback from specific user segments. - Users appreciate Qualaroo's **advanced targeting features** , enabling them to gather highly relevant and actionable feedback. - Users appreciate Qualaroo's **advanced targeting features** for obtaining relevant and actionable feedback effectively. - Users value Qualaroo's **advanced targeting features** , enabling focused surveys and actionable feedback for meaningful improvements. - Users value Qualaroo's **advanced targeting features** , enabling them to gather more actionable feedback from relevant users. #### What Are Recent G2 Reviews of Qualaroo? **"[Reliable for quick customer insights](https://www.g2.com/survey_responses/qualaroo-review-10878194)"** **Rating:** 4.5/5.0 stars *— Akshay S.* [Read full review](https://www.g2.com/survey_responses/qualaroo-review-10878194) --- **"[Loved the usability](https://www.g2.com/survey_responses/qualaroo-review-10878177)"** **Rating:** 4.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/qualaroo-review-10878177) --- #### What Are G2 Users Discussing About Qualaroo? - [How do you use Qualaroo?](https://www.g2.com/discussions/how-do-you-use-qualaroo) - [What is survey Survicate?](https://www.g2.com/discussions/qualaroo-what-is-survey-survicate) - [How to use Qualaroo?](https://www.g2.com/discussions/how-to-use-qualaroo) - [What does Qualaroo do?](https://www.g2.com/discussions/what-does-qualaroo-do) ### 6. [Crewhu](https://www.g2.com/products/crewhu/reviews) Crewhu is the only platform built for MSPs combining CSAT, NPS, Employee Recognition, and Gamification. Track the metrics that matter most to increase employee engagement, customer satisfaction, and close more deals! **Average Rating:** 4.7/5.0 **Total Reviews:** 92 **How Do G2 Users Rate Crewhu?** - **Ease of Use:** 9.0/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.3/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.5/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Crewhu?** - **Seller:** [Crewhu](https://www.g2.com/sellers/crewhu) - **Year Founded:** 2013 - **HQ Location:** Boca Raton, FL - **Twitter:** @crewHuTeam (286 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3855610/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 81% Small-Business, 15% Mid-Market #### What Are Crewhu's Pros and Cons? **Pros:** - Appreciation (1 reviews) - Customer Feedback (1 reviews) - Customer Satisfaction (1 reviews) - Ease of Use (1 reviews) - Employee Recognition (1 reviews) **Cons:** - Expensive (1 reviews) - Integration Issues (1 reviews) - Usage Difficulty (1 reviews) ### What Do G2 Reviewers Say About Crewhu? *AI-generated summary from verified user reviews* **Pros:** - Users love the **badges and monetized appreciation** features of Crewhu, enhancing team recognition and motivation. - Users find **customer feedback collection** invaluable with Crewhu, enhancing both insights and employee recognition. - Users value Crewhu for its **ease of collecting CSAT data** and rewarding employees efficiently. - Users appreciate the **ease of use** of Crewhu, finding it invaluable for collecting CSAT data and rewarding employees. - Users find it easy to collect CSAT data and appreciate the **employee recognition** features of Crewhu. **Cons:** - Users find the **gift card purchasing system expensive** , which detracts from their otherwise positive experience with Crewhu. - Users find **integration with Syncro challenging** , which complicates the overall experience with Crewhu. - Users find **usage difficulty** due to complications during integration with Syncro, impacting their overall experience. #### What Are Recent G2 Reviews of Crewhu? **"[Invaluable Tool for CSAT Collection and Employee Rewards](https://www.g2.com/survey_responses/crewhu-review-12034736)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/crewhu-review-12034736) --- **"[CrewHu is nice way to show appreciation to my coworkers](https://www.g2.com/survey_responses/crewhu-review-11179723)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/crewhu-review-11179723) --- #### What Are G2 Users Discussing About Crewhu? - [What is CrewHu used for?](https://www.g2.com/discussions/what-is-crewhu-used-for) - 1 comment, 1 upvote ### 7. [SatisMeter](https://www.g2.com/products/satismeter/reviews) SatisMeter is a powerful customer feedback tool that helps you keep an eye on customer satisfaction, monitor your product performance, and answer all the questions standing between you and business growth. Utilize different survey templates (NPS, CSAT, CES) to measure satisfaction across multiple touchpoints within the customer journey, or create customized micro surveys to adjust pricing, look at product-market fit, and more. Easily create a survey, set up an event trigger, or target the audience based on their attributes. Then, set a recurring schedule, and review your feedback. Send out surveys from just about anywhere (public website, web app, email, public link, mobile SDK). And achieve anything with your feedback through a range of integrations (Intercom, Slack, Zapier, API, and more). Save time by installing via one-click Segment integration, downloading premade HTML email templates, and running surveys that can automatically switch to a user's language. Unlike many other products on the market, SatisMeter's pricing is based on your success—the number of responses rather than survey displays. SatisMeter plans are feature all-inclusive with unlimited projects, users, and surveys. Best of all, top-tier support services and easy setup make it a favorite of the world's most customer-oriented SaaS companies. So don’t wait—start collecting better customer feedback today. **Average Rating:** 4.7/5.0 **Total Reviews:** 36 **How Do G2 Users Rate SatisMeter?** - **Ease of Use:** 9.7/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 7.4/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.1/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 7.9/10 (Category avg: 8.9/10) **Who Is the Company Behind SatisMeter?** - **Seller:** [SatisMeter](https://www.g2.com/sellers/satismeter) - **Year Founded:** 2014 - **HQ Location:** Prague, Czech Republic - **Twitter:** @satismeter (639 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9349139/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 69% Small-Business, 28% Mid-Market #### What Are SatisMeter's Pros and Cons? **Pros:** - Ease (1 reviews) - Ease of Use (1 reviews) **Cons:** - Exporting Issues (1 reviews) - Poor Customer Support (1 reviews) - Survey Issues (1 reviews) ### What Do G2 Reviewers Say About SatisMeter? *AI-generated summary from verified user reviews* **Pros:** - Users find the **easy-to-use interface** of SatisMeter requires minimal training for efficient utilization. - Users find the **ease of use** of SatisMeter impressive, requiring minimal training for effective utilization. **Cons:** - Users find the **exporting issues** frustrating, especially due to the cumbersome process of exporting surveys individually. - Users often face **poor customer support** , making it difficult to resolve issues and get assistance when needed. - Users are frustrated by **limited survey options** and find data export cumbersome, affecting their overall experience. #### What Are Recent G2 Reviews of SatisMeter? **"[Incredible tool](https://www.g2.com/survey_responses/satismeter-review-6968937)"** **Rating:** 5.0/5.0 stars *— Beatriz F.* [Read full review](https://www.g2.com/survey_responses/satismeter-review-6968937) --- **"[Agent for change](https://www.g2.com/survey_responses/satismeter-review-8720256)"** **Rating:** 5.0/5.0 stars *— Hein G.* [Read full review](https://www.g2.com/survey_responses/satismeter-review-8720256) --- #### What Are G2 Users Discussing About SatisMeter? - [What is the use of Satismeter?](https://www.g2.com/discussions/what-is-the-use-of-satismeter) - [What is survey Survicate?](https://www.g2.com/discussions/what-is-survey-survicate) - [What is App SatisMeter?](https://www.g2.com/discussions/what-is-app-satismeter) ### 8. [WEVO](https://www.g2.com/products/wevo/reviews) WEVO is a UX research platform that uncovers insights with significantly less effort than typical tools. Research, product and marketing teams get synthesized quantitative and qualitative insights, scores and benchmarks with less than 30 minutes of effort. WEVO’s statistically significant feedback de-risks their decision-making, delivering the confidence to build valuable customer experiences. **Average Rating:** 4.7/5.0 **Total Reviews:** 70 **How Do G2 Users Rate WEVO?** - **Ease of Use:** 9.3/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind WEVO?** - **Seller:** [WEVO](https://www.g2.com/sellers/wevo) - **Year Founded:** 2017 - **HQ Location:** Boston, Massachusetts - **Twitter:** @Wevoconversion (1,010 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10629336/ (36 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Higher Education - **Company Size:** 46% Mid-Market, 27% Enterprise #### What Are Recent G2 Reviews of WEVO? **"[Democratizing Research for a larger team](https://www.g2.com/survey_responses/wevo-review-8351604)"** **Rating:** 5.0/5.0 stars *— Noah H.* [Read full review](https://www.g2.com/survey_responses/wevo-review-8351604) --- **"[Incredible amounts of data and insights from just a single WEVO study!](https://www.g2.com/survey_responses/wevo-review-7368822)"** **Rating:** 5.0/5.0 stars *— Samantha O.* [Read full review](https://www.g2.com/survey_responses/wevo-review-7368822) --- #### What Are G2 Users Discussing About WEVO? - [What is WEVO used for?](https://www.g2.com/discussions/what-is-wevo-used-for) ### 9. [Playvox Customer AI](https://www.g2.com/products/playvox-customer-ai/reviews) As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversations for topics and sentiment and producing a continuously updated report on the most common user issues. As a Customer Support Manager, you can use the Prodsight app to stay on top of customer issues and reduce support ticket volumes by writing well-informed help articles. As a Product Manager, you can use the Prodsight app to identify feature requests and usability issues. This would help you prioritise product roadmaps, keep you grounded in customer feedback and get buy-in from your team mates. To find out what user issues Prodsight will unearth for you, start a free 7-day trial. **Average Rating:** 4.6/5.0 **Total Reviews:** 79 **How Do G2 Users Rate Playvox Customer AI?** - **Ease of Use:** 9.0/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.1/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.1/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Playvox Customer AI?** - **Seller:** [Playvox](https://www.g2.com/sellers/playvox) - **Year Founded:** 2012 - **HQ Location:** Sunnyvale, CA - **Twitter:** @PlayVoxCX (1,675 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1085709/ (43 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 50% Mid-Market, 39% Small-Business #### What Are Playvox Customer AI's Pros and Cons? **Pros:** - Ease (1 reviews) - Ease of Use (1 reviews) - Improvement (1 reviews) - Tracking Efficiency (1 reviews) ### What Do G2 Reviewers Say About Playvox Customer AI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of tracking issues** with Playvox Customer AI, enhancing service quality effortlessly. - Users value the **ease of use** of Playvox Customer AI, enhancing their ability to track and resolve issues effectively. - Users appreciate the **ease of tracking issues** in Playvox Customer AI, enhancing service quality and efficiency. - Users value the **tracking efficiency** of Playvox Customer AI, simplifying issue management for better service quality. #### What Are Recent G2 Reviews of Playvox Customer AI? **"[AI that transforms conversations into strategic decisions](https://www.g2.com/survey_responses/playvox-customer-ai-review-12704949)"** **Rating:** 5.0/5.0 stars *— Diana D.* [Read full review](https://www.g2.com/survey_responses/playvox-customer-ai-review-12704949) --- **"[The benefits of playvox](https://www.g2.com/survey_responses/playvox-customer-ai-review-10544242)"** **Rating:** 5.0/5.0 stars *— Moustafa A.* [Read full review](https://www.g2.com/survey_responses/playvox-customer-ai-review-10544242) --- #### What Are G2 Users Discussing About Playvox Customer AI? - [What is Playvox Customer AI used for?](https://www.g2.com/discussions/what-is-playvox-customer-ai-used-for) ### 10. [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. As part of the Verint Platform, Verint Voice of the Customer allows CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by: Deriving insights from data and AI Connecting organizational silos Leveraging CX orchestration and automation Examples of customer successes include: - Increasing NPS by 17 points - Realizing a 72% increase in BOPIS (buy online pickup in store) orders month-over-month - Cross-functional view of customer interactions enabling continuous CX improvements - Unlock the power of a unified customer experience! Contact us today. Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer (formerly known as Experience Management). **Average Rating:** 4.2/5.0 **Total Reviews:** 40 **How Do G2 Users Rate Verint Voice of the Customer?** - **Ease of Use:** 8.2/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.2/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.6/10 (Category avg: 8.9/10) **Who Is the Company Behind Verint Voice of the Customer?** - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint (7,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/verint (4,343 employees on LinkedIn®) - **Ownership:** Thoma Bravo **Who Uses This Product?** - **Top Industries:** Retail - **Company Size:** 53% Enterprise, 35% Mid-Market #### What Are Recent G2 Reviews of Verint Voice of the Customer? **"[Great platform, great support](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-9397018)"** **Rating:** 4.5/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-9397018) --- **"[Easy to set up, easy to use and great access to an experienced team](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-9728417)"** **Rating:** 4.0/5.0 stars *— Verified User in Entertainment* [Read full review](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-9728417) --- #### What Are G2 Users Discussing About Verint Voice of the Customer? - [What is Verint Predictive Experience (formerly Verint ForeSee) used for?](https://www.g2.com/discussions/what-is-verint-predictive-experience-formerly-verint-foresee-used-for) - 1 comment ### 11. [Aha!](https://www.g2.com/products/aha/reviews) Aha! is the world's #1 product management software. We help more than 1 million product builders to bring their strategy to life. Our integrated tools empower teams to go from discovery to delivery with AI. The suite includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Builder, Aha! Develop, Aha! Teamwork, and Aha! Knowledge. Product teams rely on our expertise, Elle (the AI assistant), and training programs via Aha! Academy to do their best work. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1.5M to people in need through Aha! Cares. Learn more at www.aha.io. **Average Rating:** 4.4/5.0 **Total Reviews:** 357 **How Do G2 Users Rate Aha!?** - **Ease of Use:** 7.8/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.6/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.9/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.9/10 (Category avg: 8.9/10) **Who Is the Company Behind Aha!?** - **Seller:** [Aha! Labs](https://www.g2.com/sellers/aha-labs) - **Company Website:** https://www.aha.io/ - **Year Founded:** 2013 - **HQ Location:** Menlo Park, CA - **Twitter:** @aha_io (22,142 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3110591/ (143 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, Senior Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 31% Enterprise #### What Are Aha!'s Pros and Cons? **Pros:** - Customer Support (35 reviews) - Ease of Use (32 reviews) - Features (25 reviews) - Helpful (25 reviews) - Project Management (23 reviews) **Cons:** - Learning Curve (19 reviews) - Learning Difficulty (11 reviews) - Limited Features (11 reviews) - Missing Features (11 reviews) - Complexity (8 reviews) ### What Do G2 Reviewers Say About Aha!? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive customer support** in Aha!, enhancing their onboarding and overall experience. - Users appreciate the **ease of use** of Aha!, enjoying its intuitive interface and seamless integration for management. - Users love how Aha! provides a **thoughtful system** that enhances strategic thinking and streamlines product management. - Users appreciate the **intuitive design and clarity** of Aha!, enhancing communication and project management efficiency. - Users value the **clarity and integration** Aha! provides in product management and roadmap communication. **Cons:** - Users find a **steep learning curve** with Aha!, but detailed documentation and support help ease the transition. - Users find the **learning difficulty** of Aha! frustrating, especially with its Gantt and support tracking limitations. - Users find **limited features** in Aha!, restricting customization for complex planning and integration with development tools. - Users note the **missing features** in Aha! that hinder intuitive navigation and user management flexibility. - Users find Aha! can become **overwhelmingly complex** , especially with numerous features and detailed setup processes. #### What Are Recent G2 Reviews of Aha!? **"[Powerful Collaboration Platform with AI, Custom Workflows, and Easy Roadmapping](https://www.g2.com/survey_responses/aha-review-12769863)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/aha-review-12769863) --- **"[Powerful feedback platform with great integrations and excellent customer support](https://www.g2.com/survey_responses/aha-review-12876138)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/aha-review-12876138) --- #### What Are G2 Users Discussing About Aha!? - [What is Aha! used for?](https://www.g2.com/discussions/what-is-aha-used-for) - [How do you create a roadmap in Aha?](https://www.g2.com/discussions/how-do-you-create-a-roadmap-in-aha) - [What is AHA roadmap software?](https://www.g2.com/discussions/what-is-aha-roadmap-software) - 1 comment - [What does AHA software do?](https://www.g2.com/discussions/what-does-aha-software-do) - 1 comment - [What is a feature in Aha?](https://www.g2.com/discussions/what-is-a-feature-in-aha) - 2 comments ### 12. [Chisel](https://www.g2.com/products/chisel-labs-chisel/reviews) Chisel is an AI-powered, enterprise-grade PM Agent with a built-in Feedback + Roadmap system of record. It helps product managers reduce busywork and drive outcomes that matter, such as amplifying revenue and increasing customer adoption. Chisel automates core PM tasks like creating documents (PRDs, release notes, status reports), conducting research and competitive analysis, and capturing ideas from unstructured data, all via a smart conversational interface. With SOC 2 compliance and integrations with tools like Jira, Azure DevOps, Salesforce, and Zendesk, Chisel frees up PMs to focus on strategic work while scaling effortlessly. Check out our website to get a demo, and see how Chisel can help your modern product team. 👉 https://chisellabs.com/?utm\_source=g2 **Average Rating:** 4.7/5.0 **Total Reviews:** 88 **How Do G2 Users Rate Chisel?** - **Ease of Use:** 9.5/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.5/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.9/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Chisel?** - **Seller:** [Chisel Labs](https://www.g2.com/sellers/chisel-labs) - **Year Founded:** 2021 - **HQ Location:** San Francisco, US - **Twitter:** @chisellabs (51 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/chisellabs/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Mid-Market, 45% Small-Business #### What Are Chisel's Pros and Cons? **Pros:** - AI Integration (3 reviews) - Automation (3 reviews) - Efficiency (2 reviews) - Efficiency Improvement (2 reviews) - Project Management (2 reviews) **Cons:** - Slow Loading (2 reviews) - Slow Performance (2 reviews) - Ticket Management (2 reviews) - Bug Issues (1 reviews) - Document Management (1 reviews) ### What Do G2 Reviewers Say About Chisel? *AI-generated summary from verified user reviews* **Pros:** - Users value the **integrated AI technology** in Chisel, enhancing efficiency and streamlining project management tasks. - Users praise Chisel's **automation features** for enhancing efficiency and simplifying idea management with AI assistance. - Users appreciate the **integrated AI technology** in Chisel, enhancing project management efficiency and prioritization. - Users find Chisel's **ease of use** enhances productivity with its simple interface and features that streamline workflow. - Users love the **integrated AI features** of Chisel, which streamline processes and enhance efficiency without external assistance. **Cons:** - Users experience **slow loading** times when accessing Chisel, impacting efficiency and data retrieval in their workspace. - Users experience **slow performance** with Chisel, often waiting for data retrieval and insights, impacting their productivity. - Users experience **slow ticket management** and delays while waiting for data insights, impacting workflow efficiency. - Users experience **glitch issues** with data bulking that disrupt workflow, though support is responsive to fixes. - Users experience **glitches with data bulk** that disrupt workflow, though support is prompt in resolving issues. #### What Are Recent G2 Reviews of Chisel? **"[Made the workflow smooth with Chisel AI tools](https://www.g2.com/survey_responses/chisel-review-10969548)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/chisel-review-10969548) --- **"[Exceptional tool for Customization](https://www.g2.com/survey_responses/chisel-review-10986780)"** **Rating:** 5.0/5.0 stars *— Akshat Y.* [Read full review](https://www.g2.com/survey_responses/chisel-review-10986780) --- #### What Are G2 Users Discussing About Chisel? - [What is Chisel used for?](https://www.g2.com/discussions/what-is-chisel-used-for) - 1 comment ### 13. [Luciq](https://www.g2.com/products/luciq/reviews) Luciq is an Agentic Observability Platform specifically designed for AI mobile builders, aimed at assisting enterprise teams in delivering seamless app experiences at scale. This innovative solution leverages autonomous AI agents to identify anomalies, prioritize critical issues, and implement resolutions automatically, often before users are even aware of any problems. By transforming observability from a passive monitoring approach to a proactive action-oriented system, Luciq empowers teams to focus on building impactful features rather than merely fixing issues. Targeted primarily at enterprise-level organizations, Luciq caters to teams that require robust tools for maintaining app performance and user satisfaction. The platform is particularly beneficial for mobile developers, product managers, and ai teams who need to ensure that their applications function flawlessly in a competitive landscape. With its lightweight SDK that integrates in mere minutes, Luciq provides comprehensive visibility into app health, including performance anomalies, user signals, and session replays, enabling teams to make informed decisions based on real-time data. One of the standout features of Luciq is SmartResolve, which automates root cause analysis and generates actionable fixes. This capability significantly reduces the time spent on debugging, allowing teams to address issues swiftly and efficiently. Furthermore, Luciq’s Business Impact Dashboard offers insights into real-time experience metrics, correlating app performance with key business outcomes such as retention, revenue, and growth. This feature equips teams with the necessary data to understand how app performance directly influences their business objectives. Luciq is built to enhance enterprise workflows by ensuring that insights and fixes are delivered to the appropriate teams automatically. Its native integrations with popular tools like GitHub, Jira, Slack, and Zendesk facilitate seamless collaboration among team members, streamlining the process of addressing app issues. Additionally, Luciq adheres to enterprise-grade compliance standards, including SOC 2, HIPAA, and GDPR, ensuring that sensitive data remains secure throughout the observability process. As a trusted solution among global mobile leaders, Luciq not only helps teams accelerate their development cycles but also minimizes user churn and consistently delivers experiences that delight users while safeguarding revenue. By providing a comprehensive observability platform that combines advanced AI capabilities with user-centric features, Luciq stands out as a valuable asset for any enterprise aiming to enhance its mobile application performance. **Average Rating:** 4.3/5.0 **Total Reviews:** 231 **How Do G2 Users Rate Luciq?** - **Ease of Use:** 8.7/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 7.3/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 7.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Luciq?** - **Seller:** [Luciq](https://www.g2.com/sellers/luciq) - **Company Website:** https://www.luciq.ai/ - **Year Founded:** 2014 - **HQ Location:** California, USA - **LinkedIn® Page:** https://www.linkedin.com/company/luciq/ (220 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Android Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 61% Small-Business, 27% Mid-Market #### What Are Luciq's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Bug Detection (2 reviews) - Efficiency (2 reviews) - Error Identification (2 reviews) - Feedback (2 reviews) **Cons:** - Missing Features (3 reviews) - Lack of Tools (2 reviews) - Bug Management (1 reviews) - Delays (1 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About Luciq? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Luciq, making diagram creation and data visualization quick and intuitive. - Users value the **effective bug detection** capabilities of Luciq, enhancing auto performance diagnostics and reporting. - Users appreciate the **efficiency** of Luciq for managing complex data and providing actionable insights quickly. - Users praise the **easy error identification** with Luciq, facilitating quick problem resolution through user-friendly reporting methods. - Users appreciate the **excellent customer relations** and the ability to gather feedback through polls in Luciq. **Cons:** - Users note the **lack of essential features** like AI support and screenshot management, affecting their troubleshooting experience. - Users express frustration over the **lack of tools** for maximizing screenshots and missing AI features for issue triaging. - Users often struggle with **memory leak bugs** and battery-related problems, which hinder effective bug management in Luciq. - Users often face **delays** when trying to maximize or download screenshots, impacting their efficiency and experience. - Users consider Luciq to be **expensive** , making it less accessible for some potential users. #### What Are Recent G2 Reviews of Luciq? **"[nice to have it for a mobile apps](https://www.g2.com/survey_responses/luciq-review-8093650)"** **Rating:** 5.0/5.0 stars *— Huseyin Y.* [Read full review](https://www.g2.com/survey_responses/luciq-review-8093650) --- **"[Easy and helpful for making diagrams fast](https://www.g2.com/survey_responses/luciq-review-12159573)"** **Rating:** 4.0/5.0 stars *— Toshim S.* [Read full review](https://www.g2.com/survey_responses/luciq-review-12159573) --- #### What Are G2 Users Discussing About Luciq? - [What is Instabug used for?](https://www.g2.com/discussions/what-is-instabug-used-for) ### 14. [Planview Portfolios](https://www.g2.com/products/planview-portfolios/reviews) Planview Portfolios is an enterprise strategic portfolio management software solution that helps PMO leaders, portfolio managers, and project teams connect organizational strategy to day-to-day work delivery across programs, resources, and investment decisions from a single platform. Formerly known as Planview Enterprise One, it sits within the strategic portfolio management and project portfolio management software categories and is built for large organizations managing complex, cross-functional initiative portfolios across multiple business units and delivery methodologies simultaneously. For practitioners, the platform provides a structured environment where incoming demand can be evaluated against available capacity, work can be planned and tracked across waterfall, agile, and hybrid approaches, and financial performance can be monitored at both the project and portfolio level. Role-based dashboards surface relevant data to each user type — from team members logging time to portfolio leaders reviewing investment performance — without requiring manual report assembly. Key features practitioners interact with regularly include: • Demand and investment management tools that allow teams to collect project and program requests, score them against business objectives, and model prioritization decisions before resources are committed • Scenario planning and what-if analysis capabilities that let portfolio managers compare alternative staffing, timing, and funding configurations to assess trade-offs and adapt plans when strategic priorities shift • Hybrid work delivery support that accommodates waterfall project schedules, agile team planning, and lean portfolio management approaches within the same governance framework — reducing the need for separate tools across delivery teams • Integrated financial tracking including budgeting, forecasting, cost actuals, and agile costing that connect planned spend to actual delivery activity across the full portfolio • Embedded AI capabilities including natural language querying, automated workflow triggers, and sentiment analysis on project status updates that surface emerging risks and reduce manual oversight effort Planview Portfolios connects to enterprise systems including SAP, Salesforce, Workday, ServiceNow, and Microsoft tools, and includes more than 200 out-of-the-box reports and visualizations. Planview’s strategic portfolio management solution empowers enterprise PMOs, EPMOs, transformation leaders, and product portfolio organizations at organizations including FedEx, Dow Chemical, Endress+Hauser, and UPS to navigate their transformation journey, adapt with change, and accelerate on-strategy delivery. **Average Rating:** 3.8/5.0 **Total Reviews:** 87 **How Do G2 Users Rate Planview Portfolios?** - **Ease of Use:** 6.7/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Planview Portfolios?** - **Seller:** [Planview](https://www.g2.com/sellers/planview) - **Company Website:** https://www.planview.com - **Year Founded:** 1989 - **HQ Location:** Austin, TX - **Twitter:** @Planview (3,049 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7268/ (1,868 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Insurance - **Company Size:** 78% Enterprise, 24% Mid-Market #### What Are Planview Portfolios's Pros and Cons? **Pros:** - Project Management (2 reviews) - Project Tracking (2 reviews) - Automation (1 reviews) - Custom Fields (1 reviews) - Customizability (1 reviews) **Cons:** - Learning Curve (1 reviews) - Missing Features (1 reviews) - Poor Design (1 reviews) - Poor Layout Design (1 reviews) - Poor UI (1 reviews) ### What Do G2 Reviewers Say About Planview Portfolios? *AI-generated summary from verified user reviews* **Pros:** - Users value the **flexible project management capabilities** and customizable workflows offered by Planview Portfolios. - Users value the **robust project tracking** features for managing portfolios and customizing workflows effortlessly. - Users value the **automation capabilities** in Planview Portfolios, facilitating efficient lifecycle management and customized workflows. - Users value the **customizable fields** in Planview Portfolios, enhancing workflow management and reporting efficiency. - Users value the **customizability** of Planview Portfolios, enjoying tailored workflows and flexible reporting options. **Cons:** - Users find the **learning curve steep** , as the lengthy process for support issues slows down resolution times. - Users feel the need for **missing features** like dynamic input options to enhance UX in Planview Portfolios. - Users demand a **redesign of the UX** for better dynamic input capabilities, improving overall usability and functionality. - Users find the **poor layout design** of Planview Portfolios frustrating, hindering effective data entry and user experience. - Users demand a **UI overhaul** for Planview Portfolios, seeking dynamic entry options for a more intuitive experience. #### What Are Recent G2 Reviews of Planview Portfolios? **"[Versatile but Needs Better User Roles Management](https://www.g2.com/survey_responses/planview-portfolios-review-12748110)"** **Rating:** 4.0/5.0 stars *— Lynette P.* [Read full review](https://www.g2.com/survey_responses/planview-portfolios-review-12748110) --- **"[Planview Portfolios Transformed Our Data-Driven Enterprise Portfolio Strategy](https://www.g2.com/survey_responses/planview-portfolios-review-12755131)"** **Rating:** 5.0/5.0 stars *— Richard M.* [Read full review](https://www.g2.com/survey_responses/planview-portfolios-review-12755131) --- #### What Are G2 Users Discussing About Planview Portfolios? - [How much does Planview Enterprise Cost?](https://www.g2.com/discussions/how-much-does-planview-enterprise-cost) - [What is Planview CTM?](https://www.g2.com/discussions/what-is-planview-ctm) - [What is the purpose of Planview?](https://www.g2.com/discussions/what-is-the-purpose-of-planview) - [What is Planview Enterprise One?](https://www.g2.com/discussions/what-is-planview-enterprise-one) - 1 comment ### 15. [Thematic](https://www.g2.com/products/thematic/reviews) Enterprise CX teams were promised that AI would turn customer feedback into decisions. Instead they got static taxonomies that drift, black-box AI they can't defend, and a different version of the customer story in every channel. AI agents make this worse. Built on fragmented data, they scale the inconsistency and risk. Thematic is the customer intelligence layer that fixes the foundation. We unify surveys, tickets, calls, reviews, and social into one source of customer truth, with every theme traceable back to the raw comments behind it. The same grounded layer feeds your dashboards, your teams, and the AI agents acting on customer signals. When teams are able to understand and act on data, the outcomes are measurable. Time-to-insight drops from days to minutes. We consistently see NPS gains of 5 to 35 points, which compounds into retention and referral revenue. A top-10 grocery retailer drove $4.8M in attributable revenue from a single 6-month pilot. A digital bank cut call volumes on their top three contact reasons by 69%. Forrester measured a 543% three-year ROI with payback under six months. Teams go from AI summaries they can't verify, or rigid text analytics buried in their CX platform, to insights they can stake a decision on. We sit on top of the existing CX stack (Medallia, Qualtrics, Snowflake, Gemini) and integrate via MCP with AI models. Up and running in days, not quarters. That’s why the world’s most innovative CX programs trust us, including DoorDash, Albertsons, and Mitsubishi. **Average Rating:** 4.8/5.0 **Total Reviews:** 43 **How Do G2 Users Rate Thematic?** - **Ease of Use:** 9.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.2/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Thematic?** - **Seller:** [Thematic](https://www.g2.com/sellers/thematic) - **Company Website:** https://www.getthematic.com - **Year Founded:** 2016 - **HQ Location:** San Francisco, CA - **Twitter:** @getthematic (480 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/thematic-ltd/about (45 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 51% Enterprise, 30% Mid-Market #### What Are Thematic's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Customer Support (4 reviews) - Effective (3 reviews) - Insights Generation (3 reviews) - User Interface (3 reviews) **Cons:** - Complex Setup (1 reviews) - Difficult Setup (1 reviews) - Filtering Issues (1 reviews) - Inaccuracy (1 reviews) - Insufficient Information (1 reviews) ### What Do G2 Reviewers Say About Thematic? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Thematic, enabling effortless access to insights and enhancing decision-making throughout the company. - Users commend Thematic's **exceptional customer support** , noting the team's accessibility and willingness to assist effectively. - Users praise Thematic for its **speedy data summaries and intuitive interface** , significantly enhancing analysis and decision-making. - Users value the **quick insights generation** from Thematic, enhancing decision-making and data analysis efficiency. - Users commend Thematic's **easy-to-use interface** , making theme management and report generation intuitive and efficient. **Cons:** - Users find the **complex setup** of Thematic time-consuming, making initial use of features challenging. - Users find the **difficult setup** process for Thematic to be time-consuming and complex, impacting their experience. - Users find the **filtering issues** tedious, as they must reselect filters for different data sets each time. - Users find Thematic's **inaccurate scoring mechanisms** difficult to understand, complicating their ability to measure impact effectively. - Users find Thematic's **scoring mechanisms difficult to understand** , complicating the assessment of impact on actions taken. #### What Are Recent G2 Reviews of Thematic? **"[Quick Insights and Actionable Themes with Excellent Support](https://www.g2.com/survey_responses/thematic-review-12066641)"** **Rating:** 5.0/5.0 stars *— Jin W.* [Read full review](https://www.g2.com/survey_responses/thematic-review-12066641) --- **"[Fast, Flexible Data Summaries That Save Time](https://www.g2.com/survey_responses/thematic-review-12220877)"** **Rating:** 4.5/5.0 stars *— Lynn S.* [Read full review](https://www.g2.com/survey_responses/thematic-review-12220877) --- #### What Are G2 Users Discussing About Thematic? - [What are thematic details?](https://www.g2.com/discussions/what-are-thematic-details) - [What is thematic used for?](https://www.g2.com/discussions/what-is-thematic-used-for) - [What is thematic analysis software?](https://www.g2.com/discussions/what-is-thematic-analysis-software) - [What is thematic software?](https://www.g2.com/discussions/what-is-thematic-software) ### 16. [Chekkit](https://www.g2.com/products/chekkit/reviews) Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one solution for Review Management, Business Text Messaging, Textchat, Centralized Inbox, Textable Landline, Customer Surveys, Competitive Benchmarking, and more! This integrated approach simplifies customer interactions, enhances business operations, and drives growth. **Average Rating:** 4.9/5.0 **Total Reviews:** 153 **How Do G2 Users Rate Chekkit?** - **Ease of Use:** 9.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.7/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.9/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.6/10 (Category avg: 8.9/10) **Who Is the Company Behind Chekkit?** - **Seller:** [Chekkit](https://www.g2.com/sellers/chekkit) - **Year Founded:** 2016 - **HQ Location:** Winnipeg - **Twitter:** @getchekkit (204 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18233108/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Manager - **Top Industries:** Retail, Luxury Goods & Jewelry - **Company Size:** 90% Small-Business, 10% Mid-Market #### What Are Chekkit's Pros and Cons? **Pros:** - AI Integration (1 reviews) - AI Technology (1 reviews) - Features (1 reviews) - Integrations (1 reviews) **Cons:** - AI Limitations (1 reviews) - Chat Functionality (1 reviews) - Limitations (1 reviews) - Poor Chat Functionality (1 reviews) ### What Do G2 Reviewers Say About Chekkit? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **AI Integration** of Chekkit, allowing for innovative features like chatbots on industry websites. - Users value the **innovative chatbot integration** of Chekkit, enhancing their website's functionality in a unique way. - Users value the **unique chatbot integration** offered by Chekkit, enhancing their website experience in their industry. - Users value the **integration capabilities** of Chekkit, enhancing their websites with unique features like chatbots. **Cons:** - Users find the **limited response options** frustrating as communication is restricted to text only. - Users find the **limited response options** of Chekkit's chat functionality frustrating as text is the only method available. - Users find the **text-only response limitation** restrictive, impacting their ability to communicate effectively with guests. - Users find the **poor chat functionality** limits their ability to engage effectively with guests. #### What Are Recent G2 Reviews of Chekkit? **"[Innovative Chatbot Integration Sets Us Apart](https://www.g2.com/survey_responses/chekkit-review-12086041)"** **Rating:** 4.0/5.0 stars *— Daryn M.* [Read full review](https://www.g2.com/survey_responses/chekkit-review-12086041) --- **"[Chekkit: Affordable, Feature-Rich Messaging Hub with Excellent AI Proofing](https://www.g2.com/survey_responses/chekkit-review-12967845)"** **Rating:** 5.0/5.0 stars *— Simon F.* [Read full review](https://www.g2.com/survey_responses/chekkit-review-12967845) --- #### What Are G2 Users Discussing About Chekkit? - [What is Chekkit used for?](https://www.g2.com/discussions/what-is-chekkit-used-for) ### 17. [Dynata Product Suite](https://www.g2.com/products/dynata-product-suite/reviews) Dynata is the world’s largest first-party data platform for insights, activation and measurement. With a global reach spanning over 62 million consumers and business professionals, and an extensive base of profiles collected through surveys, Dynata is the cornerstone for precise, trusted quality data. Around its robust first-party data offering, the company has developed innovative solutions and services to bring the voice of the customer to the entire marketing ecosystem - from strategy and branding to innovation, advertising, measurement and optimization. Dynata serves nearly 6,000 market research, media and advertising agencies, publishers, consulting and investment firms and corporations in all industries worldwide. Find out more at www.dynata.com. **Average Rating:** 4.1/5.0 **Total Reviews:** 41 **How Do G2 Users Rate Dynata Product Suite?** - **Ease of Use:** 8.7/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10) - **Feedback Collection:** 6.7/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 7.5/10 (Category avg: 8.9/10) **Who Is the Company Behind Dynata Product Suite?** - **Seller:** [Dynata](https://www.g2.com/sellers/dynata) - **Year Founded:** 1977 - **HQ Location:** Dallas, Texas - **Twitter:** @DynataGlobal (8,687 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/35515524/ (4,662 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 43% Mid-Market, 31% Small-Business #### What Are Dynata Product Suite's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Survey Creation (5 reviews) - Easy Setup (4 reviews) - Ease of Creation (3 reviews) - Efficiency (3 reviews) **Cons:** - Slow Loading (4 reviews) - Time-Consuming (4 reviews) - Slow Performance (3 reviews) - Survey Issues (3 reviews) - Complexity (2 reviews) ### What Do G2 Reviewers Say About Dynata Product Suite? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Dynata Product Suite, allowing for quick survey setup and insightful results. - Users praise Dynata Product Suite for its **ease of survey creation** and quick access to accurate insights. - Users find the Dynata Product Suite's **easy setup** invaluable for quickly launching effective surveys and gathering insights. - Users praise the **ease of creating surveys** with Dynata, enhancing their ability to target and understand audiences effectively. - Users find the **efficiency** of the Dynata Product Suite valuable, enabling quick access to insights and target audiences. **Cons:** - Users report **slow loading times** that hinder performance, often requiring additional refreshing during use. - Users find the **time-consuming performance lags** of the Dynata Product Suite hampers efficiency, especially under tight deadlines. - Users experience **slow performance** with Dynata Product Suite, impacting survey loading and navigation efficiency significantly. - Users experience **significant lag and disqualifications** during surveys, affecting efficiency and overall user experience. - Users find the **complexity** of the Dynata Product Suite challenging, requiring time and effort to navigate effectively. #### What Are Recent G2 Reviews of Dynata Product Suite? **"[Reliable Data, Efficient Workflow, Room for Improvement](https://www.g2.com/survey_responses/dynata-product-suite-review-12730020)"** **Rating:** 4.5/5.0 stars *— Om D.* [Read full review](https://www.g2.com/survey_responses/dynata-product-suite-review-12730020) --- **"[Full Product Integration and Custom Research Solutions at Competitive Pricing](https://www.g2.com/survey_responses/dynata-product-suite-review-12640379)"** **Rating:** 4.5/5.0 stars *— Arif V.* [Read full review](https://www.g2.com/survey_responses/dynata-product-suite-review-12640379) --- #### What Are G2 Users Discussing About Dynata Product Suite? - [What is Samplify used for?](https://www.g2.com/discussions/what-is-samplify-used-for) - 1 comment ### 18. [YourCX](https://www.g2.com/products/yourcx/reviews) YourCX stands out as a comprehensive tool for CX (Customer Experience) and EX (Employee Experience) research, providing research teams with flexible and advanced support in data analysis. The YourCX platform is often compared to a “Swiss Army knife” – its research tools are indispensable in complex and dynamic situations where fast and accurate analysis of user experiences is needed. With a wide range of features such as reporting, alerts, integrations with other systems and technical support, YourCX helps teams precisely identify problems and design more relevant interventions. Customer references underline the high level of professionalism of the YourCX team and their willingness to act proactively, thanks to which organizations are able to quickly adapt to changing market needs. Working with companies such as Multikino, Decathlon and Santander, YourCX has gained recognition for its flexibility and ability to respond quickly to customer needs, which allows for the effective implementation of innovative solutions in the area of ​​customer experience optimization. The company offers substantive and technical support and is committed to sharing knowledge, making it an invaluable partner in user experience management. YourCX is highly valued as a versatile, "Swiss army knife" tool, especially for research teams handling complex customer experience (CX) analysis. Its adaptability enables teams to efficiently capture, analyze, and respond to user data in real-time, making it ideal for dynamic market needs. Clients often highlight the team's professionalism, proactive support, and expertise in CX strategy, enhancing decision-making and optimizing customer satisfaction in challenging scenarios. **Average Rating:** 5.0/5.0 **Total Reviews:** 25 **How Do G2 Users Rate YourCX?** - **Ease of Use:** 9.4/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.7/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.9/10 (Category avg: 8.9/10) **Who Is the Company Behind YourCX?** - **Seller:** [YourCX](https://www.g2.com/sellers/yourcx) - **Year Founded:** 2016 - **HQ Location:** Wroclaw, PL - **Twitter:** @YourCXNews (15 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/yourcx/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 36% Enterprise, 36% Mid-Market #### What Are YourCX's Pros and Cons? **Pros:** - AI Integration (5 reviews) - Ease of Use (5 reviews) - Flexibility (4 reviews) - Survey Creation (4 reviews) - Ease (3 reviews) **Cons:** - Difficult Learning (3 reviews) - Learning Curve (3 reviews) - Filtering Issues (2 reviews) - Complex Usability (1 reviews) - Dashboard Issues (1 reviews) ### What Do G2 Reviewers Say About YourCX? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **AI-driven capabilities** of YourCX, enhancing data analysis and saving valuable time for strategic actions. - Users appreciate the **ease of use** of YourCX, enabling quick navigation and seamless integration for all team members. - Users value the **flexibility** of YourCX, praising its customizable features and ease of integration across various business processes. - Users appreciate the **advanced analytics capabilities** of YourCX, enabling insightful analysis and timely operational adjustments. - Users appreciate the **user-friendly interface** of YourCX, enabling easy navigation and quick access to valuable insights. **Cons:** - Users find the **difficult learning curve** challenging, especially for those unfamiliar with analytics and data schemas. - Users find the **steep learning curve** challenging due to the platform's depth and technical flexibility for non-experts. - Users find that **filtering issues** arise with large data sets, but overall usability remains largely unaffected. - Users find the **interface complicated** for newcomers, which can hinder their initial experience with YourCX. - Users find building dashboards challenging and note the **slow performance** of the AI Companion could be improved. #### What Are Recent G2 Reviews of YourCX? **"[YourCX: platform for effectively combining online and offline experiences](https://www.g2.com/survey_responses/yourcx-review-12097428)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/yourcx-review-12097428) --- **"[The Bridge Between Guest Sentiment and Digital Behavior](https://www.g2.com/survey_responses/yourcx-review-12157172)"** **Rating:** 5.0/5.0 stars *— Lucio C.* [Read full review](https://www.g2.com/survey_responses/yourcx-review-12157172) --- #### What Are G2 Users Discussing About YourCX? - [What is YourCX used for?](https://www.g2.com/discussions/what-is-yourcx-used-for) - 1 comment ### 19. [Frill](https://www.g2.com/products/frill/reviews) Customer feedback, Roadmap & Announcements wrapped into one affordable product. **Average Rating:** 4.9/5.0 **Total Reviews:** 24 **How Do G2 Users Rate Frill?** - **Ease of Use:** 9.8/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.8/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Frill?** - **Seller:** [Frill](https://www.g2.com/sellers/frill) - **HQ Location:** United Kingdom - **Twitter:** @frill (128 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/frill (15 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Frill? **"[The best user feedback collection platform for startups](https://www.g2.com/survey_responses/frill-review-8076700)"** **Rating:** 5.0/5.0 stars *— Orkhan H.* [Read full review](https://www.g2.com/survey_responses/frill-review-8076700) --- **"[One of the Best Feedback and Roadmap Tool](https://www.g2.com/survey_responses/frill-review-4831904)"** **Rating:** 5.0/5.0 stars *— Chaitanya B.* [Read full review](https://www.g2.com/survey_responses/frill-review-4831904) --- #### What Are G2 Users Discussing About Frill? - [What is Frill used for?](https://www.g2.com/discussions/what-is-frill-used-for) ### 20. [Unwrap.ai](https://www.g2.com/products/unwrap-ai/reviews) At Unwrap, we're on a mission to help fill the world with products people love. Our customer intelligence platform integrates with all of your feedback sources (support tickets, reviews, surveys, and more), then proactively extracts patterns and trends from your feedback and surfaces them to you. With a deeper understanding of all your customers, Unwrap helps you build your product roadmap in confidence, and helps you prevent churn by shipping features users actually want. **Average Rating:** 4.8/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Unwrap.ai?** - **Ease of Use:** 8.5/10 (Category avg: 9.1/10) **Who Is the Company Behind Unwrap.ai?** - **Seller:** [Unwrap.ai](https://www.g2.com/sellers/unwrap-ai) - **Company Website:** https://unwrap.ai - **Year Founded:** 2022 - **HQ Location:** Santa Barbara, California - **Twitter:** @unwrapai (152 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/unwrapai/ (48 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 50% Mid-Market, 27% Enterprise #### What Are Unwrap.ai's Pros and Cons? **Pros:** - Feedback Management (7 reviews) - Ease of Use (6 reviews) - Helpful (5 reviews) - Time-Saving (5 reviews) - Improvement (4 reviews) **Cons:** - Not Intuitive (3 reviews) - Limited Tools (2 reviews) - Poor Understanding (2 reviews) - Search Functionality (2 reviews) - AI Limitations (1 reviews) ### What Do G2 Reviewers Say About Unwrap.ai? *AI-generated summary from verified user reviews* **Pros:** - Users value the **effective feedback management** of Unwrap.ai, simplifying insights and enhancing customer interactions significantly. - Users find Unwrap.ai's **ease of use** exceptional, enabling quick mastery and high adoption within teams. - Users find the **helpfulness of Unwrap.ai's support team** invaluable, enhancing their overall experience and results significantly. - Users value Unwrap.ai for its **time-saving insights** , enabling quick identification of customer issues and trends. - Users appreciate the **continuous improvement and responsiveness** of Unwrap.ai, enhancing overall customer experience and satisfaction. **Cons:** - Users find the **interface not intuitive** , making the clustering process feel clunky and time-consuming. - Users experience **limited tools** for custom searches and visualization, impacting data analysis efficiency with Unwrap.ai. - Users experience **poor understanding** due to inaccurate feedback grouping and limited visualization tools in Unwrap.ai. - Users find the **search functionality lacking** , requiring manual effort and often failing to provide accurate results. - Users note that while the AI model is effective, **visualization tools are currently underdeveloped** , impacting the overall experience. #### What Are Recent G2 Reviews of Unwrap.ai? **"[Unwrap Makes Feedback Reporting Effortless with Powerful AI, Dashboards, and Support](https://www.g2.com/survey_responses/unwrap-ai-review-12700187)"** **Rating:** 5.0/5.0 stars *— Marcello B.* [Read full review](https://www.g2.com/survey_responses/unwrap-ai-review-12700187) --- **"[Real-Time Alerts Turn Customer Feedback Into Actionable Insights](https://www.g2.com/survey_responses/unwrap-ai-review-12579424)"** **Rating:** 4.5/5.0 stars *— Verified User in Consumer Electronics* [Read full review](https://www.g2.com/survey_responses/unwrap-ai-review-12579424) --- ### 21. [Kimoby](https://www.g2.com/products/kimoby/reviews) Kimoby is a Service Lane Operating System built for automotive dealership service departments. It consolidates two-way texting, inspections, V2C with AI-generated estimates, digital estimates with one-tap customer approval, mobile payments, in-person payment terminals, loaner fleet management, Voice AI agent for missed calls, CSI follow-up, and marketing campaigns into one platform. Kimoby integrates with CDK (with write-back), Reynolds and Reynolds, PBS, Tekion, DealerTrack, Autosoft, Serti, Dealer Vu, and Quorum. When a customer approves an estimate or makes a payment, it writes back to the DMS repair order automatically. Over 1,000 dealerships across in the United States and Canada use Kimoby. BMW Activities Fund approved vendor with exclusive myBMW app integration. VW eConnect and CMC approved. Ford Commitment Program qualifying vendor. Month-to-month contracts. No setup fee. No long-term commitment. Transparent pricing published at kimoby.com/pricing. **Average Rating:** 4.8/5.0 **Total Reviews:** 66 **How Do G2 Users Rate Kimoby?** - **Ease of Use:** 9.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Kimoby?** - **Seller:** [Kimoby](https://www.g2.com/sellers/kimoby) - **Year Founded:** 2013 - **HQ Location:** Québec, CA - **LinkedIn® Page:** https://www.linkedin.com/company/kimoby/ (51 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Service Advisor - **Top Industries:** Automotive - **Company Size:** 57% Small-Business, 41% Mid-Market #### What Are Kimoby's Pros and Cons? **Pros:** - Easy Communication (2 reviews) - Ease of Use (1 reviews) - Time-Saving (1 reviews) **Cons:** - Missing Features (1 reviews) - SMS Issues (1 reviews) - Software Glitches (1 reviews) ### What Do G2 Reviewers Say About Kimoby? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy communication** offered by Kimoby, enhancing interactions for cellphone users and tech-savvy advisors. - Users appreciate the **ease of use** of Kimoby, facilitating straightforward communication for tech-savvy advisors. - Users love the **time-saving benefits** of Kimoby, allowing them to focus more on work and less on calls. **Cons:** - Users desire a **quick customer addition feature** accessible from any page to enhance convenience. - Users report **SMS issues** with Kimoby, experiencing double texts sent to guests after service completion. - Users experience **software glitches** causing double texts to guests, leading to communication confusion regarding service status. #### What Are Recent G2 Reviews of Kimoby? **"[a huge time saver](https://www.g2.com/survey_responses/kimoby-review-4991433)"** **Rating:** 5.0/5.0 stars *— JT B.* [Read full review](https://www.g2.com/survey_responses/kimoby-review-4991433) --- **"[Kimoby is great!](https://www.g2.com/survey_responses/kimoby-review-4997678)"** **Rating:** 4.5/5.0 stars *— Maria W.* [Read full review](https://www.g2.com/survey_responses/kimoby-review-4997678) --- #### What Are G2 Users Discussing About Kimoby? - [What is Kimoby used for?](https://www.g2.com/discussions/what-is-kimoby-used-for) ### 22. [Lyssna](https://www.g2.com/products/lyssna/reviews) Lyssna, formerly UsabilityHub, is a remote user research platform that allows you to deeply understand your audience and move in the right direction — fast. With Lyssna, you can set up unmoderated and moderated research studies, recruit participants, and gain insights quickly to inform decision-making from strategy and concept through to design and implementation. The result? Experiences that your users will love. **Average Rating:** 4.5/5.0 **Total Reviews:** 173 **How Do G2 Users Rate Lyssna?** - **Ease of Use:** 9.1/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.7/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.3/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 6.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Lyssna?** - **Seller:** [Lyssna](https://www.g2.com/sellers/lyssna) - **Company Website:** https://www.lyssna.com - **Year Founded:** 2008 - **HQ Location:** Collingwood, Victoria - **Twitter:** @wearelyssna (4,409 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7576117/ (52 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Designer, Senior Product Designer - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 38% Mid-Market, 38% Small-Business #### What Are Lyssna's Pros and Cons? **Pros:** - Ease of Use (57 reviews) - Features (37 reviews) - Easy Setup (30 reviews) - Customer Support (27 reviews) - Intuitive (24 reviews) **Cons:** - Missing Features (18 reviews) - Survey Issues (15 reviews) - Pricing Issues (12 reviews) - Limited Customization (11 reviews) - Expensive (10 reviews) ### What Do G2 Reviewers Say About Lyssna? *AI-generated summary from verified user reviews* **Pros:** - Users find Lyssna **very easy to use** , appreciating its intuitive design and helpful resources for getting started. - Users love Lyssna's **intuitive usability** , seamless collaboration, and quick feedback, enhancing their ability to conduct effective research. - Users find the **easy setup** of Lyssna allows for quick implementation and collaborative project management. - Users commend Lyssna for its **intuitive customer support** , providing quick insights and valuable user feedback. - Users find Lyssna to be **incredibly intuitive** , enabling easy use without extensive documentation for effective testing. **Cons:** - Users desire more **customization options** and flexibility in participant screening and testing features on Lyssna. - Users experience **survey issues** like basic questionnaire logic and losing progress without an autosave feature. - Users find **pricing issues** confusing, with costs scaling quickly and a need for clearer payment options. - Users desire **greater customization** in Lyssna, particularly for navigation, layout, and participant screening options. - Users find Lyssna to be **expensive** , with unclear pricing and potential high costs for frequent analyses. #### What Are Recent G2 Reviews of Lyssna? **"[Clean, Intuitive Surveys with Seamless Automation and Fantastic Support](https://www.g2.com/survey_responses/lyssna-review-12981118)"** **Rating:** 4.0/5.0 stars *— Virginia G.* [Read full review](https://www.g2.com/survey_responses/lyssna-review-12981118) --- **"[Clean UI, Strong UX Research Tools, and Best-in-Class AI-to-Support Handoff](https://www.g2.com/survey_responses/lyssna-review-12670602)"** **Rating:** 4.5/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/lyssna-review-12670602) --- #### What Are G2 Users Discussing About Lyssna? - [What is Usability Hub used for?](https://www.g2.com/discussions/what-is-usability-hub-used-for) - 1 upvote ### 23. [Netigate](https://www.g2.com/products/netigate/reviews) Netigate is an AI-powered experience management platform that empowers enterprises to transform the voice of their customers and employees into tangible business growth. By collecting, analyzing, and acting on feedback in real time, organizations can uncover deep insights that drive smarter decisions, foster loyalty, and improve performance across every touchpoint. Our powerful, scalable solutions are trusted by over 1,500 of the world’s most respected brands—including Spotify, DB Schenker, Vodafone, Continental, and EnBW. Whether you're looking to improve customer satisfaction, boost employee engagement, or gain a holistic view of your organization’s experience landscape, Netigate delivers the tools and intelligence needed to make it happen. Founded in Stockholm, Sweden in 2005, Netigate has grown into a leading experience management partner across Europe. With additional offices in Oslo, Helsinki, and Frankfurt am Main, we have a strong and growing European presence. Our local teams bring regional expertise and provide personalized support tailored to the unique needs of each market and organization. What sets us apart is our combination of advanced AI technology with a human-centered approach. We believe that behind every data point is a real person—a customer or an employee whose voice deserves to be heard and understood. That’s why we’ve built a platform that not only delivers robust analytics, but also helps organizations take meaningful action based on real, actionable insights. Whether you're just getting started with experience management or looking to take your current efforts to the next level, Netigate is here to support your journey every step of the way. Want to learn how your organization can harness the power of feedback to drive business success? Book a demo with one of our specialists today. **Average Rating:** 4.2/5.0 **Total Reviews:** 30 **How Do G2 Users Rate Netigate?** - **Ease of Use:** 8.8/10 (Category avg: 9.1/10) **Who Is the Company Behind Netigate?** - **Seller:** [Netigate](https://www.g2.com/sellers/netigate) - **Year Founded:** 2005 - **HQ Location:** Stockholm, Stockholm County - **Twitter:** @Netigate (868 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/288635/ (116 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 36% Enterprise, 30% Small-Business #### What Are Netigate's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Ease of Creation (4 reviews) - Features (4 reviews) - Simple (4 reviews) - Survey Creation (4 reviews) **Cons:** - Complexity (3 reviews) - Learning Curve (3 reviews) - Limited Customization (3 reviews) - Data Inconsistency (2 reviews) - Integration Issues (2 reviews) ### What Do G2 Reviewers Say About Netigate? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Netigate, noting its intuitive design and powerful features for survey creation. - Users highlight the **ease of creation** with Netigate, finding it intuitive and user-friendly for all skill levels. - Users appreciate the **intuitive design** and **powerful functionality** of Netigate, making survey creation effortless and efficient. - Users appreciate the **intuitive simplicity** of Netigate, enabling professional survey design without technical expertise. - Users appreciate the **ease of survey creation** with Netigate, benefiting from intuitive design and customizable templates. **Cons:** - Users find the **initial setup complexity** of Netigate frustrating, especially when managing departmental hierarchies and permissions. - Users often face a **steep learning curve** with Netigate, particularly in configuring initial setups and advanced features. - Users note **limited customization** options in Netigate, impacting the flexibility needed to tailor surveys effectively. - Users often experience **data inconsistency** issues with Netigate, affecting reliability and trust in the information collected. - Users face **integration issues** with Netigate, noting limited third-party connections and challenging API documentation. #### What Are Recent G2 Reviews of Netigate? **"[Essential Compliance Tool with Customization Hurdles](https://www.g2.com/survey_responses/netigate-review-12930466)"** **Rating:** 4.5/5.0 stars *— Mika W.* [Read full review](https://www.g2.com/survey_responses/netigate-review-12930466) --- **"[Intuitive Surveys with Strong Analytics](https://www.g2.com/survey_responses/netigate-review-12389249)"** **Rating:** 4.0/5.0 stars *— Shivam .* [Read full review](https://www.g2.com/survey_responses/netigate-review-12389249) --- #### What Are G2 Users Discussing About Netigate? - [What is Netigate used for?](https://www.g2.com/discussions/what-is-netigate-used-for) ### 24. [GatherUp](https://www.g2.com/products/gatherup/reviews) GatherUp is the reputation management platform for multi-location businesses and agencies. We turn the customer voice into customer loyalty. GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. We help you gather customer feedback and insights that improve your reputation/business so you can: 1) Improve the customer experience 2) Attract new customers 3) Retain existing customers And we're automated and organized in a way so you can do this at scale – across multiple locations or businesses. Gather customer feedback from first party to third party reviews to NPS scores and surveys - Review and Feedback Generation and Monitoring - Automation & Integrations Analyze customer feedback for actionable insights - Sentiment Analysis - AI-assisted Smart Insights - Organize and manage reviews based on topic, theme or keywords Leverage insights to engage and retain customers - SMS Marketing Campaigns - Review Replies (AI-generated replies using Smart Reply) - Website Review Widget to display reviews overall, or by location, theme/topic - Social Sharing of Reviews Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with headquarters in Washington state. **Average Rating:** 4.5/5.0 **Total Reviews:** 43 **How Do G2 Users Rate GatherUp?** - **Ease of Use:** 9.0/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind GatherUp?** - **Seller:** [GatherUp](https://www.g2.com/sellers/gatherup) - **Year Founded:** 2013 - **HQ Location:** Walnut Creek, CA - **Twitter:** @GatherUp (1,848 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gatherup/ (23 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 74% Small-Business, 18% Mid-Market #### What Are GatherUp's Pros and Cons? **Pros:** - Communication (2 reviews) - Customer Support (2 reviews) - Automation (1 reviews) - Centralized Management (1 reviews) - Customization (1 reviews) ### What Do G2 Reviewers Say About GatherUp? *AI-generated summary from verified user reviews* **Pros:** - Users commend GatherUp for its **clear communication** and supportive onboarding, enhancing their overall experience with the platform. - Users value the **outstanding customer support** from Mike and Michelle, enhancing their experience and ensuring platform effectiveness. - Users value the **automation features** of GatherUp, enabling effortless scheduling of review requests and follow-ups. - Users value the **centralized management** in GatherUp, making customer reviews organized and easily accessible. - Users value the **customization options** in GatherUp, enabling tailored messaging that aligns with their brand identity. #### What Are Recent G2 Reviews of GatherUp? **"[No-brainer for your own business or clients you serve!](https://www.g2.com/survey_responses/gatherup-review-11274362)"** **Rating:** 5.0/5.0 stars *— Jon P.* [Read full review](https://www.g2.com/survey_responses/gatherup-review-11274362) --- **"[Consistent, Automated Review Requests That Boost Local Visibility](https://www.g2.com/survey_responses/gatherup-review-12921229)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/gatherup-review-12921229) --- ### 25. [Enghouse Insights](https://www.g2.com/products/enghouse-insights/reviews) Enghouse Insights' Multi-Mode Data Collection platform is a comprehensive solution designed for market researchers and political polling specialists seeking to gather accurate and diverse data. By integrating multiple data collection methods—including online surveys (WAPI), phone interviews (CATI), non-agent phone interviews (IVR), and face-to-face interactions—the platform ensures a holistic representation of target audiences. This approach minimizes selection bias and accommodates varying respondent preferences, leading to more reliable and nuanced insights. Key Features and Functionality: - Enhanced Reach: Employing various data collection modes allows access to a broader and more diverse audience, facilitating comprehensive insights across different demographic groups. - Time and Cost Efficiency: The platform enables efficient resource allocation by selecting the most cost-effective and timely data collection methods tailored to specific project needs. - Optimized Response Rates: Offering multiple engagement options caters to individual respondent preferences, resulting in higher participation rates and more complete datasets. - Reduced Non-Response Bias: By providing various modes of participation, the platform mitigates non-response bias, ensuring a more representative sample and accurate insights. - Deeper Insights: Combining data from different collection modes captures unique perspectives, leading to a more profound understanding of complex issues and consumer behaviors. - Real-Time Monitoring: The platform offers real-time tracking of survey progress, response rates, and data quality, allowing for prompt adjustments to enhance data collection processes. - Improved Data Quality: Utilizing multiple data collection methods enables data triangulation, cross-referencing responses to validate and enhance data accuracy. - Geographical Coverage: The platform ensures comprehensive data collection across various regions, reducing bias from localized responses and providing a more accurate representation of the target population. Primary Value and User Solutions: The Multi-Mode Data Collection platform addresses the challenges of modern data gathering by offering a versatile and efficient solution that adapts to changing communication trends and respondent behaviors. It empowers organizations to make informed decisions based on high-quality, representative data, ultimately leading to more accurate insights and strategic advantages in market research and political polling. **Average Rating:** 3.8/5.0 **Total Reviews:** 28 **How Do G2 Users Rate Enghouse Insights?** - **Ease of Use:** 8.3/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Enghouse Insights?** - **Seller:** [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems) - **Year Founded:** 1984 - **HQ Location:** Markham - **Twitter:** @EnghouseInterac (2,418 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/enghouse/ (1,294 employees on LinkedIn®) - **Ownership:** ENGH (TSE) **Who Uses This Product?** - **Top Industries:** Telecommunications - **Company Size:** 45% Small-Business, 42% Mid-Market #### What Are Enghouse Insights's Pros and Cons? **Pros:** - AI Integration (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Helpful (1 reviews) - Intuitive (1 reviews) **Cons:** - Difficult Learning (1 reviews) - Integration Issues (1 reviews) - Learning Curve (1 reviews) - Slow Performance (1 reviews) - Small Business Challenges (1 reviews) ### What Do G2 Reviewers Say About Enghouse Insights? *AI-generated summary from verified user reviews* **Pros:** - Users value the **real-time AI-powered analytics** of Enghouse Insights, enhancing omnichannel customer experience significantly. - Users appreciate the **ease of use** of Enghouse Insights, finding frequent use simplifies the initial learning curve. - Users value the **efficiency** of Enghouse Insights, effectively unifying data and enhancing omnichannel customer interactions. - Users appreciate the **real-time AI-powered analytics** of Enghouse Insights, enhancing their ability to unify customer interactions effectively. - Users value the **intuitive design** of Enghouse Insights, which simplifies the integration of multi-channel customer data. **Cons:** - Users find the **difficult learning** curve initially challenging, though it improves with regular use over time. - Users face **integration issues** that hinder execution and provide limited space for effective analysis. - Users find the **learning curve steep** initially, but it simplifies with regular use over time. - Users express concern over **slow performance** at enterprise scale, impacting overall scalability and ease of use. - Users face concerns about **scalability and performance** at enterprise scale, though it improves with frequent use. #### What Are Recent G2 Reviews of Enghouse Insights? **"[Best of the best data driven solutions for corporates across the globe](https://www.g2.com/survey_responses/enghouse-insights-review-11071421)"** **Rating:** 5.0/5.0 stars *— AD N.* [Read full review](https://www.g2.com/survey_responses/enghouse-insights-review-11071421) --- **"[Centralized Customer Insights with Reliable Performance](https://www.g2.com/survey_responses/enghouse-insights-review-12456591)"** **Rating:** 4.0/5.0 stars *— Krous S.* [Read full review](https://www.g2.com/survey_responses/enghouse-insights-review-12456591) --- #### What Are G2 Users Discussing About Enghouse Insights? - [What is Survox used for?](https://www.g2.com/discussions/what-is-survox-used-for) ## What Is Enterprise Feedback Management Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Enterprise Feedback Management Software? - [Survey Software](https://www.g2.com/categories/survey) - [User Research Tools](https://www.g2.com/categories/user-research) - [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) --- ## How Do You Choose the Right Enterprise Feedback Management Software? ### What You Should Know About Enterprise Feedback Management Software ### What is Enterprise Feedback Management Software? Enterprise feedback management (EFM) software centralizes all customer feedback into a single hub where all data and information are easily accessible and packaged by analysis. It performs data collection on customer feedback to provide businesses with actionable customer or employee insights. EFM accomplishes this by creating and distributing optimized customer surveys to request feedback on their experience with the product. EFM software or enterprise feedback management systems benefit businesses by compiling feedback across multiple channels into a single coherent picture of the customer experience. Structuring this feedback helps a company’s marketing, sales, and product development teams better visualize where to find customer pain points and opportunities. Furthermore, the insights gleaned can aid business strategy and decision making by notifying leaders of negative feedback in real time. EFM is an excellent tool to promote customer loyalty by acting as a company’s listening instrument. It should be noted that EFM software focuses more on external customer feedback rather than internal employee feedback. EFM software can perform all the capabilities required for products in the Survey category. Similarly, tools in the Experience Management (EM) category can perform all of the features described in the EFM category. The Survey, Enterprise Feedback Management, and Experience Management are mutually exclusive categories. Depending on business needs, the company may need more or less than what EFM software offers. #### What Types of Enterprise Feedback Management Software Exist? Although most EFM software allows for creating custom surveys with unlimited questions, some EFM platforms provide more granularity regarding certain survey formats. Below is a list of a few buyers might see in various EFM software. **Net promoter score (NPS) surveys** The NPS survey is one of the best EFM tools to measure customer loyalty. An NPS survey gauges customer satisfaction by asking customers a single question. Often, this question is like, "How likely are you to recommend products to a friend or colleague?" Customers then respond to the question on a scale of 1–10. Companies translate those scores to identify how many customers were detractors (1–5), neutral (6–8), or promoters (9–10). The NPS gives a company a better sense of its performance. Over time, a company can compare its performance on the NPS survey to see if it is losing or gaining customer loyalty. Narrowing down the brand performance to one question increases users' chances of participating in the company’s survey. **Customer effort score (CES) surveys**  A CES survey asks customers a single question about how easy it is for them to get the support they need. This is a great way to isolate customer satisfaction needs based on customer support and understand if customer service is an aspect of the business that is lacking. **Customer satisfaction surveys** A customer satisfaction survey allows customers to answer various questions based on a particular experience at a company. This can be a reaction to a company-sponsored event or a particular product. The end goal is to measure short-term customer satisfaction. This can be a helpful marketing tool to promote a particular product or experience and develop a long-term plan based on what products are working well. ### What are the Common Features of Enterprise Feedback Management Software? EFM products contain these core features as part of their package: **Survey builder:** The main feature of EFM software is its survey creation capabilities. Users create custom surveys to distribute to customers and record their responses to an internal team using a centralized EFM database. Team members can then collaborate on the survey within the EFM software and add supplementary questions or edit other aspects. The survey interface also allows for customized survey layouts and company-branded images, giving the survey a more professional look. **Omnichannel feedback:** EFM software can make it easy for customers to share their feedback by answering surveys through a customer's preferred communication channel. This allows companies to give customers multiple options, translating to a higher participation rate. **Triggered workflows:** When a customer completes a survey, EFM software will automatically notify the user and automate the next step in the feedback process. This helps with workflow management and customer follow-up. Depending on the customer sentiment, different workflow tasks may be triggered. PR teams may be in charge of responding to customers who responded negatively to the survey, while marketers may be the ones to promote the positive responses. The triggered workflow function lets the company decide how relevant content is routed to the appropriate teams. **Data reports:** EFM software provides users with data-driven analytics. Instead of manually counting the number of customer responses and identifying important keywords, EFM software will do all the calculations, providing numerical data based on customer feedback. **Text analytics:** Text analytics allows users to gather data from open-ended questions that are asked within customer surveys. While businesses can easily and simply gather insight from questions that can be answered in a straightforward "yes" or "no," open-ended questions are more challenging to sift through. Open-ended questions are important to add to any survey because they allow the customer to elaborate on common problems that they are experiencing with a product or brand. Text analytics can sort customer sentiment based on keywords, efficiently organizing the data. **Customer interaction:** Some EFM solutions allow users to contact customers directly through the software’s dashboard. This enables users to respond to negative customer sentiment as soon as possible and engage in conversation regarding the customer’s negative experience with the brand or product. Other enterprise feedback management software features include[Brand Design Consistency](https://www.g2.com/categories/enterprise-feedback-management/f/brand-design-consistency),[Device Responsiveness](https://www.g2.com/categories/enterprise-feedback-management/f/device-responsiveness), and[Security](https://www.g2.com/categories/enterprise-feedback-management/f/security). ### What are the Benefits of Enterprise Feedback Management Software? **Outreach:** EFM software has the ability to reach out for customer feedback across communication channels, like SMS, email, live chat, and social media. This expands the company’s ability to recognize a large portion of its customer population, providing the most accurate and granular datasets to best inform its marketing, sales, and customer service teams on how to respond to each opportunity. **Customer insight:** With highly customizable survey building instruments, the ability to ask for customer feedback is only limited by the user’s ability to communicate their question. The feedback from tailored survey instruments designed by an SME gives a company the most impactful insights into customer needs to guide its business strategies moving forward.  **Customer loyalty:** Creating an avenue for customer feedback makes them feel heard and promotes quick resolutions to their pain points. Building a relationship where the customer feels heard creates trust and comfort that is difficult to put a price tag on. For customer success managers, these efforts are critically important for customer retention. Overall, loyalty is heavily impacted by customer experience. **Notification:** Using EFM software to keep an ear on the ground can prepare the business against unforeseen challenges that can negatively impact its business-customer relationship. A robust EFM infrastructure allows the company to react decisively whenever customers voice a complaint or a negative experience. ### Who Uses Enterprise Feedback Management Software? Almost any business team can take advantage of the features provided by EFM software. So long as they wish to solicit structured quantitative feedback from a customer base, EFM can help their team accomplish this goal.  **Customer service teams:** Customer service teams are responsible for supporting customers by answering questions and troubleshooting technical difficulties. EFM can support these teams by holding them accountable for service quality by automatically delivering survey prompts after each service session. Using EFM products, customer experience can be quantified and recorded into metrics. **Sales teams:** Sales teams are professionals focused on promoting the company’s product to the customer base. They engage potential customers to make the product seem more enticing than competitors or to ensure currently subscribed customers continue to find value in the products. EFM supports sales teams by allowing them to keep tabs on customer expectations of their product, their service quality, and how customer success teams can engage their clientele. **Market research teams:** Market research teams are responsible for keeping tabs on the company’s market status and tracking sales trends within each particular demographic for targeting or otherwise. Market researchers can use EFM capabilities to perform market assessments by reaching out to their customer base to gauge how their products compare with their competitors, their market presence currently, and their attitude towards the brand. **Product development teams:** Product development teams are the heart and engine of any company focused on profits derived from customer sales. These teams build the products to be sold and continue to iteratively improve the product through customer feedback and engagement. EFM can step in to build that communication channel between a company’s consumers and product teams. Doing so removes empathy, foresight, and understanding barriers that usually separate product teams from their audience (consumers). In some cases, during pilot testing, EFM can also be used to acquire structured feedback on a product’s prototype. **Human resources teams:** Human resources, employee success, people operations, etc., are all labels to describe the business function of a department responsible for recruitment, development, employee relations, benefits, investigations, and culture. EFMs products are usually directed outward to gauge the satisfaction levels of customers and clientele. However, from the HR perspective, they could view their employee population as their customer base because they also provide support services to other departments. In that sense, HR teams can also take advantage of the products listed in this category for their business function.   #### Software Related to Enterprise Feedback Management Software Related solutions that can be used together with enterprise feedback management software include: [CRM](https://www.g2.com/categories/crm): CRM software is a great tool to integrate with EFM software. Once users pull all the customer data in surveys and reports, they can integrate it into their CRM database to centralize all customer data into one location and add context to customer profiles. This makes it easier for users to pull actionable insights from customer data. [Customer data platform](https://www.g2.com/categories/customer-data-platform-cdp): Customer data platforms (CDPs) are used to consolidate and integrate customer data into one single database. This can include customer contact information, address, etc. Since EFM software is a collection of customer survey data, it can be useful to consolidate it into a customer data platform so businesses can have a more comprehensive view of customer information. [Feedback analytics](https://www.g2.com/categories/feedback-analytics): Feedback analytics focuses primarily on qualitative data by using artificial intelligence like natural language processing (NLP) to analyze text data for insights about customer feedback interactions. The software compiles all inbound and outbound communication channels into a coherent voice of the customer to reflect the customer experience. With this analytics instrument utilized with EFM, businesses can navigate customer feedback with greater finesse when wielding their qualitative and quantitative feedback instruments. ### Challenges with Enterprise Feedback Management Software Enterprise feedback management solutions can come with their own set of challenges. **Incorrect sentiment analysis:** As with any software automation, users are wary of potential inconsistencies and errors that may crop up once a piece of technology is implemented. Since EFM software provides text analysis tools that are designed to evaluate customer sentiment based on keywords, a possible issue that could arise is incorrect filtering. To combat this issue, users must carefully read through customer surveys to ensure the authenticity of each customer response. **Validity and reliability:** Survey instruments are infamous for being sensitive to questionnaire wording. If the question and instruction are not designed with enough precision or care, there is the risk of misinterpretation by the customer. Surveys rely heavily on accurate interpretation for accurate data, and disrupting this process can impact the effectiveness of EFMs in finding the trends to help the business. ### How to Buy Enterprise Feedback Management Software #### Requirements Gathering (RFI/RFP) for Enterprise Feedback Management Software Selecting the best EFM software for a company requires the foreknowledge of what sort of business need it would fulfill. This is particularly important for the Enterprise Feedback Management category because it is mutually exclusive to the G2 Survey and Experience Management categories. That is why the selection team must understand the specific capabilities needed for their business.  #### Compare Enterprise Feedback Management Software Products **Create a long list** To start, find products that best fit the company’s industry needs. The EFM category is large and expansive, with certain products having the capacity for specialization in the buyer company’s niche. Some can serve enterprise-level businesses, while others are better suited for medium and small-business functions. Self-awareness of the company’s capability is critical for determining the best fit. The buyer must consider the size of their organization, the type of demographics they wish to contact, the communication channels, and any legal constraints on data privacy or storage of sensitive information. There are very strict legal requirements to be met when collecting data on certain demographics. The following are some questions buyers can keep in mind during this process. - Which are the countries, states, and demographics the company wishes to gather feedback from? For example, the Children’s Online Privacy Protection Act (COPPA) protects USA children's data if they are under 13 years old. The California Consumer Privacy Act (CCPA) also requires quality control of data storage and collection methods. - What communication channels like SMS, social media, email, live chat, etc., can the company take advantage of? - Will security measures be needed for sensitive personal data like medical conditions? HIPAA limitations require strict security measures on how secure the communication is, how the data is stored, and how long they’re allowed to be stored. - There are international standards of data protection, collection, and storage. The EU General Data Protection Regulation (GDPR) standards must be adhered to if there is the possibility that a European citizen may be caught in the company’s questionnaire net. **Create a short list** After creating a long list, more immediate issues like budgeting, platform preference, and scalability will require the company’s attention. For example, some EFM products are software products that require computer installation, while others are subscription and browser based for universal access so long as the user has internet and the correct authentication credentials. System compatibility for software integration is also important to avoid hiccups and performance bugs when implemented. Be sure to select packages specific to the business needs, as there will always be an option to upgrade and expand services to match the company’s growth, needs, and capabilities later. **Conduct demos** Demonstrating software capabilities is critically important for any large software purchase, as it is a major commitment to the business and the employee user experience.  #### Selection of Enterprise Feedback Management Software **Choose a selection team** When performing demos, include the software users, their respective managers, IT professionals, legal department, data engineering or science or analysis teams, and product managers. They offer a unique perspective into how the software will interact with the company’s current data infrastructure, impact user experience, and have the creative implementation of the software not yet considered. **Negotiation** After selecting the company’s list of prospective software service providers and demonstrating the capabilities of each product of interest, negotiations are in order. Having two-three options helps determine which product gives the best bang for the buck.  **Final decision** The final decision should be made with the input of all involved teams, SMEs, and users. It is best to select the product that fits the business needs, as no perfect option is available. It is also possible to consider employing a pilot program for the software product’s adoption. If necessary, the company can perform the adoption in stages so teams can easily transition to using the software. ### **Enterprise Feedback Management Software Trends** **Social media feedback** Businesses are realizing that the quickest way to gather customer feedback is by engaging with customers on social media channels. Companies can do this by posting customer feedback surveys on their social media pages. Since customers spend a great deal of time on various social networks, businesses would do well to leverage those networks. **Automation** EM contains all of the features described and required to be in EFM. Over time, for EFM products to remain competitive, they will begin to adopt similar features and ultimately transition to the EM category. This automation includes artificial intelligence and closed-loop capabilities for products similar to EFM by automatically responding to customer inquiries.