I appreciate that Ybug offers every critical feature necessary compared to all other alternatives and maintains an excellent price point. This makes it an invaluable tool for our software development agency. The ease of integrating a feedback widget for bug reporting and new feature requests across simultaneously developed projects is a game-changer. The integration capabilities, including a comprehensive dashboard and multiple channels for routing feedback, ensure that everything is seamlessly reported and addressed. Additionally, the team's responsiveness to feedback and requests is outstanding, consistently implementing suggestions and changes, even for users not on the highest pricing plans. This flexibility makes it feel like Ybug satisfies all our needs straight out of the box, and if additional features are required, they are likely to be implemented quickly. The ability to annotate on websites, submit video recordings, and add custom fields for prioritizing different types of bug or feature requests adds significant value. The platform's integration with tools like Slack, email, webhooks, Zapier, and APIs further enriches our workflow, promoting efficiency and cohesiveness.

Ybug makes collecting feedback and bugs extremely smooth, even for non-technical users. Annotated screenshots, automatic environment information (browser, console, URL, screen size), and integrations with our project management tools save considerable time during testing and support phases. Installation is quick, the interface is clear, and the team behind the product is responsive and attentive.

YBug makes it incredibly easy for our End Users, QAs, and POs, to report bugs and feedback directly from the application, with all the context we need (screenshots, browser info, console logs). It has streamlined our QA and Development process, saving us time and reducing misunderstandings considerably. Is very easy to integrate in DEV/QA/PRD environments. The customer support is extremely fast, less than 1 business day. We use Ybug in every project to get testing feedback asap.